Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Fort Worth

This was such an enjoyable and fun process!!Yes! I said FUN!! All the way from Jorge, our salesman, to his manager Mike, who handled mostly everything for us... to the finance guy, who too was super friendly!! This location was so clean inside too! Thank you guys for a top notch experience!! Love my new ride!!! 2023 white Jeep Rubicon ❤️

Good service I appreciate it. On time

ABS & traction control light were on, they took care of it

Most of the service went well but the main reason I came for service was the engine light was on. Today, the engine light came back on. I will be returning for service again.

My experience was very good the only thing I don't like and it's not just your dealer it's time to look for a financier the next time I do with with my own finance to get a better financing percentage

Excellent service and excellent customer service. Excellent deals.

Fast service and very kind employees

For more than seven days I was waiting for the vehicle that I bought with these people everything seemed fine in the sale until we arrived at the service I never saw my vehicle they offered me themselves That he canceled the purchase, maybe someone appeared who offered more money or I don't know what the manager invented, a star in service, why can't I put zero, anyone sell a car but be Responsible is another virtue.

Edit 5/31/23: After months of them trying to repair the issues they agreed to buy it back. It was at a slight loss to us (they gave us way over what anyone else would give us) but they gave us a good deal on the new vehicle. It all evened out in the end. The gentleman we worked with over the past few months in service (Carlos), the sales rep today Joseph Perales, and Manager Terrance Wolters were amazing. Thank you for making this situation right to the best of your ability. This has been the worst car purchase we have ever experienced. When we purchased there was damage found on the car and we were promised that it would be fixed. What we didn’t know is the amount of damage. They have “fixed” the car multiple times and the front bumper keeps popping out of place. They promised they would fix the lights. When I took it in all they did was clean them and tell me the rest was permanently damaged. I told them they need to replace them and at first they said no, then they said they would have to order the parts- still hasn’t been done. I purchased 11/19/21. We also had things fall apart within a few days of bringing it home. Side panel on drivers seat constantly popping out. Seatbelt completely broke while I was driving (they did fix this) and a break that constantly squeaks! After the seatbelt incident I said I was done with the car and asked them to work with me to buy it back and I would buy a new car as I was not comfortable buying a used car from them. I asked them to match what they sold the car to me before as I had only had it a few months with non stop problems. The manager came to me and said he would not buy it back at the sale price because he doesn’t want the car back on his lot (due to all of its issues) and he was doing me a favor by offering to buy it back at all. Don’t get a car here!

Everyone was really nice and excited to sell the car.

I visited the service department yesterday and it was a breath of fresh air after dealing with the NRH location the last couple of years. Everyone was prompt, friendly, and informative. I will be going here from now on!

Always good and always go to this location

1st off they had my car for 3 days no one called to give me an update I had to call them any time I wanted to know something no calls were made to me, I have taken my car to 2 other Jeep dealers ships before this one and they have always washed my car after an oil change this one did not and also they were checking to see where a rattling sound was coming from they took off my license plate and just threw it in my trunk they did not put it back on.. overall experience here was horrible will not be bring my car back here I will drive across town

Francisco was our Sales Rep and he was great through the entire process of buying our vehicle. I appreciated his calm demeanor and friendly attitude during the car buying process.

It was good. They did all the services in a timely manner.

It was great Terricka Thompson was supper nice! Love them

Great work customer service

Great job had tires replace and oil changed . Got car in and was able to work in waiting area

This is the most dishonest dealership I have ever seen. Salesman Tyler was beyond unprofessional. He wouldn’t even speak with my wife and only addressed me. He had zero knowledge of the vehicle and yawned several times, he had no interest in selling the vehicle. I knew from research that there were incentives I was entitled too, When I inquired about the incentives he said they didn’t app,y this month. I found this funny because they are on the manufacturer’s website and I was offered the incentives at other dealerships. I was asked if I wanted a test drive and I accepted. He said he had to run a credit check before he could let me test drive. I told him I had a pre approval but he would not let me test drive the vehicle. He continually checked his watch as it was approaching closing time. I was ready to make a deal and this poor excuse of a salesman let me walk out. He could have had a $55k sale but he was too bored to recognize it. I thought things were bad under the previous owners but this dealership continues to set the bar lower and lower. Congrats Autonation on continuing to run customers off. FYI……Another dealer called and asked for my business and will be getting it!

My Husband and I bought both our jeeps there and been going there since 2008, after a not so unfavorable experience with a service tech Don in March of 2021 after my husband passed, I was not going to go back. The Service Director/manager Brad Lee has gone far and beyond to be sure that I am well serviced and in a timely manner. along with Dana, People like Brad and Dana are far and few. The only thing I would address is when you get an oil change, they automatically rotate your tires without your knowledge, This I was not aware of, and the service tech Steven did not bring this to my attention. Thank you, Brad and Dana,

Awesome folks. Got me in on time for service and out quickly.

very nice young lady ND I LOVE MY NEW JEEP JUST HAVE TO GET USE TO THE BLUE

Was is constant contact about a car. Made an appointment. Drove more than an hour and it was being sold as I walked up. Would’ve appreciated a call or email that could’ve saved me a lot of time and effort.

Friendly staff, no hassle good experience. I had to wait a little more than usual to sign the contract in the dealer, but otherwise I would buy again in this dealer.

This was my first time working with AutoNation and their service department. Just the initial drop off of my vehicle was 10/10 over the previous dealership I had been going to. My service guy, Kyle, was wonderful to work with. He listened, he worked with me and was patient as I had to wait for a ride and transfer my baby and her items to a different vehicle. The service dept was able to fix my issues fairly quickly. My only 2 complaints; 1) they weren’t able to give me a loaner even though my car is under warranty because all their loaners were out. So I had to quickly make arrangements for someone to come pick me and my baby up. 2) I paid $100+ for an oil change!! I had hoped maybe I’d receive my vehicle washed and maybe a quick vacuum. I’ve had this service with prior vehicles at other dealerships and it’s always a nice little perk. Just a way to go above and beyond for the customer seeing as how the oil change is so expensive. For those I give it 4 stars but really they were wonderful to work with, especially Kyle! Thank you!

I have been going to AutoNation for years, and the service I received during this visit was superior to my previous visits.

Francisco responded to my online inquiry immediately that the vehicle I was interested in was still available. We set an appointment for the next morning and he had the vehicle parked up front for me to see. He was knowledgeable about the features, pointing them out during the test drive and explained the benefits of the dealer add-ons.

Came in and test drove a vehicle and was supposed to get a $50 gift card when I did it. To this day they keep fighting to not give me it. Don’t waste your time with people who can’t honor a simple promise given. Will give my business elsewhere.

Extended warranty repair handled professionally. I was kept informed throughout the repair process.

When I brought my car there to sell with title and they said I need receipt from dmv. That’s something very strange and I have to go back home and look for the receipt.

Best service around. Ask for Don!

I’m super satisfied with the overall process of buying a car at AutoNation. The staff was excellent and knowledgeable. They are very receptive and have amazing customer service.

Made me drive all the way back to the dealership to cancel my extended warranty after I drove there once already on a Saturday and waited over an hour because they were “too busy” (it wasn't). JOHN said i had to resign a bunch of papers that they couldn’t fax to me. Keep in mind I live over an hour away… When I came back unannounced it literally took him 15 min and I had to sign one single sheet of paper to have it cancelled the entire time. Great customer service. KEEP IN MIND: This is how they treat their customer who just bought a $30k vehicle from them, before coming here and giving them ur business. P.S. The paint/interior protection warranty is un-cancellable!

Went in for regular service. The service advisor was constantly upsaleing service, as I'm sure is the management directive. Felt as if it was assumed I've never been under a hood before. Typical snake oil fearmongering at dealerships increasing service sales by preying on the uninformed by impuning impending doom.

Don’t and I really mean it, don’t buy from this branch. I bought a car form them and because I am out of the state I didn’t get to see it until it got shipped to me and found it has defective cruise control module that costs $2500. In the beginning they refused to fix it but after so many back and forth, they agreed after having the car for 25 days at their shop. The day I received it back I found the car has hit to the frame, talked to pre-owned manager and the branch manager and told them I need to return it but had zero cooperation and completely refused. I wouldn’t recommend them even they are the last dealership on this earth. A bunch of crooks

I hit a very large retread off a semi-tractor/trailer on the interstate at a high rate of speed. I was concerned that it may have knocked my Jeep Grand Cherokee out of alignment. My service rep Kyle was super to work with and understood my concern. They not only checked and repaired the alignment, but checked to make sure nothing else was affected. He even did a super job explaining to me the recall on another vehicle I own and what to expect. I will definitely come back to Kyle with my repair needs.

Excellent experience with Charles John Charles. Knowledgeable, professional, personable and helpful. Made my Jeep purchase a pleasure.

I would go back and buy again great people from the finance to the sales tema

great service and friendly staff!

Unfortunately my experience has not been great with this dealership, although they did have the best pricing and best trade-in offer so if you are looking for a new vehicle, I would definitely go see them...but here are some tips to make sure you have a better experience than I did: 1. Make sure the salesperson is aware that you are interested in buying the car that you just took a test drive in. 2. Make sure when you start negotiating the price, the finance person knows you are interested in buying the car you are negotiating. 3. Make sure you tell everyone that the car you test drove and are negotiating, that you are wanting to buy the car. 4. Hopefully after all of that, they do not sell that car to someone else like it happened to me. 5. Hopefully you do not have any problems with your brand new car like me, my A/C didnt work which is kind of important in Texas 6. Hopefully you have someone to drop you and pick you up because apparently the dealership filled with cars only has a 1992 van that doesnt work. I guess they cant fix it either. 7. Luckily my new plates arrived just when I had service so they were going to put those plates on for me. 8. After you uber there and back and shell out $50 for transportation in order to get service on your brand new car, make sure you check to see if they actually put the new plates on...I almost drove off without looking, but luckily I had not left the dealership lot so I went back in and they got my new plate on my vehicle. 9. I wish they were as focused on actually delivering 5-star customer service aspect as they are at IMPLORING that everyone gets a 5-star rating. 10. Since my car was only purchased a month ago, I got the VIP treatment. I am not sure what that means, I think it meant that I was moved to the front of the service line. I thought maybe they would have at least washed the outside of my car but I guess that's not part of VIP service. I would ask them about that. In the end, the car buying process sucks everywhere you go so you might as well go here and get a good deal. I recommend this dealership based on the fact others are worse....the employees are super nice though so there is that too.

Wonderful experience. Our sales person and finance person worked very hard and got us in and out very fast. We will recommend all our friends and family to AutoNation

Quick and Profesional. Arrived a little before my apointment time and was precessed immediatly.

Always as quick as they can be. Employees have always been courteous. Appts recommended and always on time to start.

Had to reset my tire sensors after having a few replaced. I was in and out in 1hr tops. Very satisfied in the customer service I received.

There are lots of options SUV available.

No hassle, good customer service.

AutoNation consistently provides prompt, courteous, and efficient service. I appreciate their efforts to provide this level of service.

Arthur was an excellent sales associate. Made sure we understood everything

My experience with Ivan Vazquez was really great. He was attentive to my needs, answered all my questions, showed me around and did not haggle or pressure me to make any decision aproluptly and really helped me get a great deal on my trade and prepared my vehicle once it was ready for pick up after my purchase.

Great service! Honest and fast service!

Josh was very helpful

Trying to get truck service. Left 2 messages. They never call back. Is there anywhere that values service anymore? This place doesn’t.

I love coming to this dealership to get my Jeep serviced. They are always so professional and friendly. If something needs to be done, they explain it to me so I understand. This last time Dana was my service advisor and she was nothing short of spectacular. The entire service department deserves 10 stars (if that was an option).

Easy process with great people. Ivan and Demarcus got me in the vehicle I wanted at the monthly payment I wanted! Excellent customer service!

my service advisor was absolutely fantastic. everyone was very nice. will definitely be going back.

Dana Dahl helped me schedule and complete maintenance for my Jeep Cherokee Trailhawk prior to our taking an annual RV trip. Excellent service as usual

Super easy transaction and fair price

Very thrilling experience.

Efficient and timely

I had a great experience working with AutoNation Jeep in Ft. Worth on the purchase of my 2023 Jeep Grand Cherokee. Tyler Wacaster was absolutely great to work with, and was beyond knowledgeable and answered all of my questions (including ones I didn’t know I had). Thank you to Tyler and the team at AutoNation Jeep for all the support on a process that I normally dread! It felt great to ring the gong when we wrapped up!

Sofia was very attention to detail and very friendly during my visit. Her honesty about my maintenance visit and upfront pricing was appreciated. Will come back again. Thank you!

Staff was very friendly and kept me updated while working on my jeep.

Fast and great service. My car works perfectly again.

I like it.. They gave 3 free services and all done without any pain. I like it. This car is my second one from Autonation. I like doing business with them.

Excellent experience. Dana Dahl was outstanding as my service advisor. Always a pleasure doing business with the service folks,

Very friendly staff if you call up there someone will answer and make sure you get your question answered. Will add best way to stay informed is to stop by and just see how it is going they will also gladly take you to see the progress of your vehicle while it is there.

Service is always on point here. Not so much on the vehicle buying side?.

Efficient, polite, and got everything taken care of.

GREAT SERVICE CONSULTANT(S), MANAGEMENT, SERVICE TECHNICIAN(S) AND PARTS CONSALTANT(S). DONE IN A TIMELY MATTER, DONE CORRECTLY. GREAT ATMOSPHERE WHILE WAITING IN THE NEW GUEST LOUNGE AREA. COULDN'T ASK FOR ANYTHING BETTER.

This by far is the best dealership I’ve dealt with in years!!! Dana, my advisor, was super fast, helpful and professional! Brad, the service mgr, came through the waiting area with snacks, checked in a few times to make sure I was good and came to me as I was leaving to make sure everything went well! They definitely have my repeat business moving forward! Thank you for making “adulting” more pleasant!!

This by far is the best dealership I’ve dealt with in years!!! Dana, my advisor, was super fast, helpful and professional! Brad, the service mgr, came through the waiting area with snacks, checked in a few times to make sure I was good and came to me as I was leaving to make sure everything went well! They definitely have my repeat business moving forward! Thank you for making “adulting” more pleasant!!

From start to finish Trenee T. Was awesome and efficient to work with. Thank you Alex you have a great team!

Dana was informative and kept me informed.

Dana was very helpful. She informed me of the work to be done and when completed.

AutoNation advertised a hassle-free price online that was competitive. The staff is friendly and knowledgeable about the cars they have on the lot. I was able to test drive, buy the vehicle, set up a loan and close all within an hour or so.

I can't believe they have any stars! Went to look at a jeep test drove. Wanted ttl pricing to go to the bank for financing was told if we didn't go thru them they would not except payment from my bank. There strong arm tactics didn't work on me yet again. Bonus I got out without giving them my phone number. To be called relentlessly

Straight forward, no hassle

The service went great got in and out in a timely fashion.

Gave me a great deal,more than fair on my trade Everything went smooth and easy. Salesman Tyler did a great job. Easiest purchase Ive made in years.

If I could give this dealership zero stars I would. Made arrangements to leave work early to view and purchase a vehicle and made the hour commute to the dealership. I was upfront that in had my own financing already in place. My job offered a discount code I thought I would take advantage of. The sale manager proceed to tell me I would save much as they were already coming in lower, in which I was ok with that. He then proceeded to ask me for my paystub, which I had no issue providing; however since there was not going to be any discount, I opted out of providing. He then tells me that the dealership gets a kickback if I provide the pay stub. That was odd in itself. Well, because I opted to not provide paystub so they can get a profit, he stated they would not honor my financing from my credit union. I was not going to finance with the dealership especially with their interest rates they were offering. I ended up calling another one of their dealerships, to find out they do in fact accept outside financing. If your are running off business, I can see why you need the extra kickback. Complete waste my time!!!

The team was friendly and made the experience effortless! Thank you.

Made an appointment to fix the service 4wd indicator light on my 2020 Jeep Cherokee. The part is listed on a recall, I was informed there was a programming issue and needed to be brought in. I was greeted upon arrival and offered to have my alignment checked which was extra but I agreed to perform. shortly after arriving the service advisor informed me there are no active recalls on my account despite the part being installed on my car. When I was asked if they could diagnose the problem I said sure but was then asked when I can come back cause they can not perform the diagnoses today as the technician DID NOT KNOW I WAS COMING and would not pull the technician to look at my car. I made my appointment on Monday 4/24/2023 and my appointment was set for Friday 4/28/2023. The time wasted to and from my home (hour drive each way) and to be informed they wouldn't look at my car despite making an appointment is beyond frustrating and unacceptable customer service.

Had oil service with no appointment were very accommodating

Very quick service. Communication was great through the whole process

Do not go here Logan lied to get me in here I told him how many repos I had and told me I will not get denied for that I told him it was a far drive and not easy for me to get there. Do NOT WASTE YOUR TIME if your credit is not 600+

I had a “Perform Service” message pop up on my dash. I decided to take my truck to the dealer to see what the message was for. To my surprise they were able to do the service and provide a loaner for the time my truck was in the shop. Only reason I give 4 out 5 stars is because they didn’t check the wiper fluid, which for empty.

I confirmed stock and price on a new Jeep Compass over the phone. Told sales person I would take it for the advertised price, he told me he had to talk to the sales manager to try to get that price??? He came back $2000 more than advertised price. I was called at home the next day and I reluctantly agree to pay $1000 more the listed advertised price. When doing the online credit the price was $1500 more than the advertised price. When I ask why I was told that's the best we can do. I am leaving this review as a red flag for others - they play games with their pricing. I am going elsewhere

Don was very professional and responsive.

New employee Jonathon Barfield was very helpful in keeping me informed on the progress of my vehicle service

All was good , if I had a issue there were no loaner cars available if repair took a fee days.

Kyle was extremely courteous and efficient!

Fast, Friendly, Accurate! Quick and Easy!

I had a excellent time when I purchase my car all my questions were answered in timely manner it was a great experience Francisco sales rep was awesome

In quick, out quick! No fuss Went in for an oil change, found out about a recall that needed to be looked into. Flawless service!

Needed an oil change and tire rotation. My first time at this location and Mr. Barfield took great care of me. He had a couple of other customers to take care of and I still felt he was prompt and efficient with me. He said it would take an hour to an hour and a half. I was in and out in about 30 minutes! Pure greatness.

I bought a used vehicle 2 weeks ago,this week the brakes failed, when a diagnostic computer was hooked up it popped up with a lot of issues. I reached out to the dealership since I was told the vehicle has been inspected, only to be told I bought the vehicle as is and there’s nothing they can do so. Apparently my life is not worth anything to them. Nor is a moral compass, or just being genuinely good people.Don’t buy a vehicle here.

The overall sales started out good. I purchased a vehicle two weeks ago this week the brakes failed. I notified the dealership, only to be told that I bought the vehicle as is, and there’s nothing that they can do. However, when I purchased the vehicle, I was told it had gone through an inspection when the diagnostic computer was hooked up to the vehicle after brakes failing there are a lot of issues, and this dealership doesn’t feel the need to make it right now or do they value my life, or have integrity or a moral compass. It is in your best interest to run don’t walk don’t even waste your time and don’t purchase a vehicle from this dealership.

Very fast and efficient? got me in and out within an hour. Very happy with the service got a $39 full service synthetic oil change offered to me from email. I?ll go back again they gave me a ride. I bought my pick up there. Thank you so much for your service. Y?all are awesome people I will be back again until all my friends. Thank you.

My new car was getting her first oil change/tire rotation. Very quick service. Happy.

Dana is an awesome service advisor. Always takes care of everything and on top of it all.

Awesome customer service. Max and Demarcus were thorough, fast, and efficient! Highly recommend

Great service. They were quick and professional.

Jonathan was very friendly and helpful during my service appointment, and the service was great. Thank you!

TECH, KYLE, did XCELLENT JOB in helping me get new tires. Performed check w/rest of car; xplained things that need attention. Agreed, and will have other svc in near future when i'm due for oil change.

Got my oil changed and tires rotated they were quick and accurate and fair. They also reset my dash and fluid levels

Super servicio ayuda completa muy serviciales los mejor que me a tocado

I had a scheduled oil change and tire rotation and I have a service contact. The dealership changed me for the oil change and didn?t rotate my tires. Waiting on a manager to call me but nothing. The service tech left his shoe cover on my passenger side set. I have 3 different oil change stickers on my windshield. Bad customer service. My tires still haven?t been rotated and I?m waiting on my refund for what they charged me for the oil change when I still have 5 oil changes and 5 tire rotations left

Great professional service, got my vehicle in and out in a timely manner. Ms. Dana Dahl AutoNation Service representative, kept me informed through the process, to included text messages of the work progress. All of my questions were answered. Also customer waiting area has complimentary fresh coffee. I would recommend dealer to anyone great job! Thank you

My salesperson Arthur was very thorough and patient through the process. Finance was effiecient and I walked away with my vehicle and a positive experience. I would 10/10 recommend this dealership. I wasn't pushed into buying something I didnt want. The entire experience was amazing and went flawlessly. Thank you!

THIS is the best car buying experience I have ever had!! Other car dealers need to take note of how to operate their sales floor by observing how Autonation Fort Worth does things. I had an amazing buying experience with Charles. I highly recommend anyone who is looking for a vehicle to go through them.

Had a great experience, was in and out in less then an hour. Joy was my rep. she was a pro. highly recommend.

My salesperson Arthur was very thorough and patient through the process. Finance was effiecient and I walked away with my vehicle and a positive experience. I would 10/10 recommend this dealership. I wasn't pushed into buying something I didnt want. The entire experience was amazing and went flawlessly. Thank you!

Logan was very knowledgeable and an absolute pleasure to work with!

APR 2024 - Again, great service experience by Dana. She is the only service manager that i will work with because of her communication and attention to my concerns. Ill continue to rely on AutoNation in N. Fort Worth for my service needs. DEC 2022 - Again great service by Dana. She's the only service manager I schedule my truck's service with. Will continue to rely on AutoNation in N. Fort Worth for my service needs. Great service. Took care of my 2020 Ram 1500 Limited with no issues. Courteous and friendly every step of the way. May 2022- Great service by Dana and Janey. Took care of my issue on my 2020 Ram 1500 Limited and offered the recommended maintenance services. Great turnaround and awesome service.

My AutoNation took care of me with the best customer service! Did my oil change quick.

Went in for a oil change and a couple things looked at on my car. They couldn?t look at everything same day but Dana took care of me and came up with a plan to get everything looked at in a timely manner. Excellent experience

We had a great experience. Pleasant folks.

My service advisor was very professional and polite. My only complaint and reason I didn't give the whole deal a 5 out 5 was because the price increase. Oil change went from 80 dollars to 120.

Thank you Ivan Vasquez Great job! Ivan spent time with us, helped us get exactly what we wanted!

Simple, hassle free, and very attentive to needs.

Great customer service.

1- I call and made an appointment 2 weeks ahead 2- I didn't get a loaner car, 3- I was told to come in 2 days they would have a car for me never did get it 4- They keet telling me parts were coming 5- 3 weeks later they told me to come and pick up my Grand wagoneer that they have to order the parts and it was going to be a few months to get them

Ivan Vasquez spent time with us, to help us get the exactly what we wanted!! Great job Ivan

I took my car in for an oil change and one new tire. I dropped my car off at 8:45 AM and had an appointment and didn't receive my car back until 2 PM. And that was after a couple of phone calls. Seems excessive!

James leased me my 2022 Jeep Compass back in April last year. It’s officially been a year, and I still love my car! James was very communicative and efficient in getting me the best deal I could get! Although I have had issues with this dealership in the past, James really changed my perspective and the team there now is amazing!

Jorge was wonderful showing us around and after several test drive we were able to buy the vehicle same afternoon! Damarcus was also a big help making the financing process easy to go through! Thank you guys!

Dana was great!

Great service, great attitude, very very helpful in all areas!

Very helpful in all areas, great attitude! Always keeping me up to date on things with my car

Larry Rivera was great at getting me the best deal to fit my budget and vehicle needs. Great follow up and I appreciate the transparency that is sometimes missing in the car buying process.

Joseph with the Service Department did an EXCELLENT job of contacting me with updates on my 2011 Ram 1500 Big Horn Truck… From the time it was towed in to AutoNation up to the time to pick it up, Joseph kept me in the loop… I ended up having ignition issues and Joseph also informed me about my brake pads and rotors, so I took his advise and had AutoNation do the work. Extremely Satisfied with the Quality of Work and the OUTSTANDING CUSTOMER SERVICE!!!

My wife and I drove three hours to the AutoNation dealership to buy a Jeep she found online. The price she saw online, which seemed too good to be true, was indeed the price we paid. Nyle Moore was our salesman and he made the experience as smooth and painless as possible. We will certainly be recommending AutoNation to our family and friends.

My wife and I drove three hours to the AutoNation dealership to buy a Jeep she found online. The price she saw online, which seemed too good to be true, was indeed the price we paid. Nyle Moore was our salesman and he made the experience as smooth and painless as possible. We will certainly be recommending AutoNation to our family and friends.

This place is absolutely horrible! They sold me a litany of “warranties and coverages” when I bought my car. After one year I needed to use the tire and wheel protection. Had the car towed to the shop. Service team ran out and said not to take the vehicle off because they cannot take the wheel off of a Tesla. Said they didn’t have the tools! Seriously, you don’t have a two ton jack? That’s all discount tire needed to change it. It’s been a month since I requested everything be canceled and I am getting no response! Stay away from this dishonest and incapable dealership. Damarcus Price and Yousif Ahmed ignore all emails and requests to cancel.

Terrible salesman. Other people working there were not friendly either. I bought the truck cause I needed it. The price on the truck was fair.

We first arrived with a auto problem , Dana, the service manager, offered to get the car checked out first thing in the morning. It was about 5:30 PM, techs were on the way home. Dana help get us to a near by hotel.

They did a great job on my truck , and an even better job with me ( the irate customer). I?ve had my 2500 in several times for the alignment and it was never right. I was mad and irate that they wouldn?t fix it. Finally they told me that I needed new tires( nothing wrong with my new tires). So just to show them , I bought a new set of tires. Truck drives like a dream. They were very professional.

I took my truck in for a leak everything worked fine but water was getting in the vehicle. There has been a known issue with this so I contacted RAM support for them to assist me. Once they take my truck apart for some odd reason the radio frequency stopped working not at all related to my initial problem but related to the leak. And then there was a battery issue where I had to buy a new battery because the battery for some odd reason stopped working again not a problem I went in there with. RAM support was awesome in helping out with these issues but the dealership made a very difficult throughout the process.

Great communication, new exactly what to do and got it done fast

Service advisor, Dana, was great and easy to work with. They got me taken care of, and I would certainly go back.

The people at the dealership are extremely easy to work with and care about your time.

I took my truck in for a leak everything worked fine but water was getting in the vehicle. There has been a known issue with this so I contacted RAM support for them to assist me. Once they take my truck apart for some odd reason the radio frequency stopped working not at all related to my initial problem but related to the leak. And then there was a battery issue where I had to buy a new battery because the battery for some odd reason stopped working again not a problem I went in there with. RAM support was awesome in helping out with these issues but the dealership made a very difficult throughout the process.

I had a 745 am appointment for an oil change. I arrived at 720 am. I was forgotten about until 920 am (2hours later) when I enquired about the status of my vehicle. No one could even find my vehicle more less tell me the status...so 10 mins later at 930 they finally found my vehicle and hurried and got it into a bay... So about 1020 am my car was finished. 3 hours...to do an oil change at 745 am. Good thing I have no life and could wait around while I was totally looked over and discarded.

Smooth. Quick. Don was great !!

I bought my car from Audi Plano with Tracy. Tracy was a stud and did everything he could to make the purchase as smooth as can be. I don't know if buying the car online through Autonation would've been different, but buying it from a salesperson and having the car delivered to San Antonio was a bit more of a hassle than I think anyone involved expected. Paperwork having to be sent via next-day air, lots of back and forth, that type of thing that makes the process easier with Carvana or the like. That said I am glad I went with Audi Plano. Good communication with real people, a better price than Carvana or the like, and a car that was cleaned and detailed prior to its delivery. Thanks, Tracy, and thanks Audi Plano for the solid experience.

The staff is very friendly and we?re so detailed on the repairs/maintenance. Not pushy in selling unwanted and not needed services?I would recommend them for any service you have with their brands

Don was very patient and got me in even without an appointment. He also helped with some cost savings.

I bought my car from Audi Plano with Tracy. Tracy was a stud and did everything he could to make the purchase as smooth as can be. I don't know if buying the car online through Autonation would've been different, but buying it from a salesperson and having the car delivered to San Antonio was a bit more of a hassle than I think anyone involved expected. Paperwork having to be sent via next-day air, lots of back and forth, that type of thing that makes the process easier with Carvana or the like. That said I am glad I did this process. Good communication with real people, a better price than Carvana or the like, and a car that was cleaned and detailed prior to its delivery. Thanks Tracy, and thanks Audi Plano for the solid experience.

Hands down worst experience I have ever experienced at a car dealership with finance director. Terricka was incredible with communication prior to coming up there (we live over an hour away), but as soon as the finance director walked in, he didn’t want to help. Not only did he screw himself out of a commission check, he screwed Terricka. He didn’t introduce his name, only his title as a finance director. When a finance director comes in and states “I can see when there’s a deal and when there’s not, and this isn’t a deal. I won’t work with this.” Not only did he make a rude comment about a credit score, told me I had no idea what I was talking, barely let sentences be finished without hand gestures telling me to “stop”, but wouldn’t give legit numbers to us after asking multiple times. Came in with a pre approval and then said that was wrong. I will never shop at another AutoNation. Poor experience due to the finance “director” at the location. Terricka (sales) was 100% amazing though.

Good time and easy dealer to work with. Will buy another truck from them.

these guys are amazing!!! they did everything they could to make sure i knew exactly what I was buying. I would highly recommend this dealership and all their staff. We worked with Andrey Vanzzini and manager all the time.they are very Kind, honest and courteous. Excellent service and great deal thank you very much for your service.

these guys are amazing!!! I highly recommend this dealership and all their staff. We worked with andrey Vanzzini and manager all the time.they are very Kind, honest and courteous. Excellent service and great deal thank you very much for your service.

Fast and helpful for my truck in quickly even without an appointment.

work was done as expected.

Very courteous from the moment I walked through the door. Informed me of upcoming services.

The service was done fast and I was walked through the process. Service was very friendly.

Car was making an obvious squeaking noise. After keeping my car for 2 days, and me leaving messages for someone to call me for 24 hours, the service advisor finally called me and said nothing was wrong. She said the car wasn?t making the boise. But when I got in it to leave, it was definitely making the boise. I took it to another dealer who fixed my issue in less than 24 hours.

Had such great service we bought. The process with him was very smooth. We visited the NRH location first and it was awful compared to the North Fort Worth Keller location. Highly recommend. Service by both sales rep Nathan and finance was smooth and no pressure!

Made an appointment at the end of last week to bring my Jeep in Monday. They said 3-5 days and it would be ready. It’s 5 days and they haven’t event touched it yet! This is the third Jeep we’ve bought from this dealership, but we won’t be back. Aside from the fact that they are terrible at time estimates, we haven’t had anything but trouble getting things fixed when they are under warranty or otherwise. You’re just a number in a long line here. Buyer beware.

Quick service and friendly staff The customer waiting room was clean

Johnny’s customer service was top tier. He kept me updated through the whole process and answered every question I had. Very professional and definitely a very valuable asset for Auto Nation and deserves recognition.

The staff in sales and service are always very personal and friendly. I have purchased several vehicles from them and the process was pleasant compared to the normal car buying experience. I don't dread a trip to this dealership.

I was able to get my truck in quick. I was promised a certain date for truck to be ready, but it was not. The only reason though it was not is because they did a thorough detail on truck and found another issue other than what it was brought in for. I'm grateful for that. The most time took was ordering and waiting for parts to arrive.

Best price for what I was looking to purchase plus hassle-free.

Great dealership. They always deliver what they promised and do so with a smile.

Larry is a great person that works hard to help , I feel relaxed when there , he has made my buying experience rally nice

Great experience, professional and fair deals.

The break room had no tv or coffee. Turn the tv on and add coffee for the customers

Customer Service was excellent my experience was flawless from start to finish. Arthur, Alex, Larry and John were all great. They got me into the Wrangler I wanted with warranty below my payment goal. They have been great in following up to make sure everything is going good with my new Jeep.

My experience couldn’t have gone better. Don Ferguson took care of getting our car in for some engine work. He kept us updated on the progress which we appreciated. We were expecting it to take several days to complete the job, but whoever was working on our vehicle finished it in just a couple of days. Since recently moving to Texas, I’m so thankful to have found this car dealership.

Customer Service was excellent my experience was flawless from start to finish. Arthur, Alex, Larry and John were all great. They got me into the Wrangler I wanted with warranty below my payment goal. They have been great in following up to make sure everything is going good with my new Jeep.

Their rapid repair service

Top notch service provided by all staff, I have been going to this dealership for 7yrs now, 4 new vehicles purchased in said time. Always treated with respect and employees willing to go the extra mile to help out a customer.

Buying portion of the sale was fine. The plate transfer process was a disaster and I wound up having to correct their mistakes myself with the tax collectors office.

Don Ferguson helped us get our Jeep back up and running!!! Most kind and friendly place. Their work was superb! We strongly recommend taking your car to auto nation and ask for Don!

Technician specialist was very helpful and prompt returning calls

I appreciated the little video from inspection tech and the comments from service advisor

Don was very helpful in the service department! We will definitely ask for Don?s help again .

We received good service from Don!

Fast, professional staff and quick

Yesterday I took my car in for a regular oil service and to have the windshield fluid connectors reattached to the sprayers. I did not have to wait long and there was a comfortable waiting room. The service was great! My service advisor was very polite, attentive and made everything a smooth process!

Don and the whole service team went above and beyond! My service appt was scheduled for early Mon (3/13) morning. I asked if I could drop off my vehicle early over the weekend, Saturday specfically, so I was not rushing to drop of my kids or be late to work on Monday. They happily accomodated my request. A little while after I dropped off , less than a hour, Don from the service team called to let me know they had accessed my vehicle. He confirmed what I had assummed was the issue, battery needed to be replaced. Additionally he let me know that they would be able complete everything that same day, including the oil change and tire rotation I needed as well. This was unexpected as my appointment was techinically scheduled for Monday, totally made my day! Thank you Don and team!

I would like to thank Larry Rivera he was on point from the first phone call to the end great guy

The service is really good. I always take my vehicle in the night before for repairs. Always a great experience. Dana Dahl is the best service person by far.

Always good service. Been going there for 15 years to buy and sell my vehicles

Customer service good. Dropped our jeep off for just a few days that ended up taking 8 days for repairs. No one called when repairs were complete, we had to call and find out it had been ready for us to pick up.

Sofia was great!! She provided excellent customer service!

It was a big satisfaction for me and I m so happy, I appreciate your service

Service was good, my xR battery was replaced along with the aux battery

Was attended to right away, staff was very helpfull,

Took my Jeep in for it's first oil change and tire rotation. All went well, except the technician did not rotate in the spare tire like I asked and the service advisor wrote on the ticket. I didn't notice it until I got home. I called the service advisor and he double checked with technician and he didn't do to. The service advisor apologized and got me in at my convenience the very next day and had it corrected. I am very happy!!!

Excellent Customer Service. Dana was great with communicating and keeping me updated on my car being serviced

Had an appt to get car serviced, 2 hours later I asked my service advisor if it was close to being completed. She went and checked and told me all the mechanic had to do was put oil back in my car. A few minutes later, a mechanic came to her desk and told her the windshield wipers she had requested to put on my vehicle were not the recommended ones and wanted to know if I wanted to pay for the more exspensive ones. I said sure, why not. Already annoyed at the time, her lying about almost being completed and price of the servicing. $119 oil change +$29 tire rotation (which should be included in the $119) $59 for wiper blades!! Well 2 hrs 45 minutes later my car was finally done!! Was relieved I could finally leave this place!! All great getting through all the construction on the freeway. Halfway home, I had to clean my dirty front windshield. The wipers didn?t even touch the glass!!! Had to drive through construction again and headed back to dealership. It was swiftly fixed, but my day was half over. I would have given my visit 0 stars, but they took off some $ from my bill which helped my opinion on this visit.

Don and the whole service team went above and beyond! My service appt was scheduled for early Mon (3/13) morning. I asked if I could drop off my vehicle early over the weekend, Saturday specfically, so I was not rushing to drop of my kids or be late to work on Monday. They happily accomodated my request. A little while after I dropped off , less than a hour, Don from the service team called to let me know they had accessed my vehicle. He confirmed what I had assummed was the issue, battery needed to be replaced. Additionally he let me know that they would be able complete everything that same day, including the oil change and tire rotation I needed as well. This was unexpected as my appointment was techinically scheduled for Monday, totally made my day! Thank you Don and team!

Just purchased a 2023 Jeep Wrangler here. Nyle Moore made the experience there awesome. I was in and out of there in no time. Definitely recommend

they great customer service. service provider joe keep informed while they had my truck.

Easy sale, nice people to work with. Fast and friendly. Only left out a few details that needed to be included in presale conversation about insurance changes. Besides that great convenience and worked really well with getting my trade in for the highest value and covering the entire payoff of my previous vehicle plus over 6k rollover to the new vehicle to keep my loan amount same as before with more expensive vehicle. Thank you AutoNation! 5/5 would recommend

Overall happy with the deal and would recommend them to others. They're not much different than most new car dealers and the process is too long in my opinion. However, I would go back.

Kyle was awesome. He communicated with me the whole time my truck was there.

Very pleased with my experience at this dealership! They made the process smooth, easy, & quick. Very friendly & professional staff here. Thank you to Max & John for getting me into my dream car!! 🤩

My Service Advisor Kyle was great. He communicated the whole time my truck was being looked at.

Good work done right. We?ve purchased the Jeep here and they get all our business.

I purchased my jeep wrangler here and now I get it serviced here twice a year. Always a great experience!

Just one visit to get new key programmed to my truck

Pretty horrible experience on my last trip, 3/3/23. My service advisor was out which isn’t a big deal, but then my appt became a 60-90 minute wait for an oil change. Needless to say, that turned into a 2.5 hour trip for simple maintenance. I only went because I have the Jeep Wave program at the moment. After this visit I will most likely never use their service center or their dealership again. I’ll pay for the convenience of using another place to do oil changes and tire rotations if this is the expected level of service there. Another reason to not get dealer services and maintenance plans.

Excellent service between Body shop & service department to resolve noise issue that was heard after finally getting noise matters with windshield taking care of....Receptionist for the Body Shop was very very very Good & tremendously Tremendously Helpful & Took time to take calls & handled them with very good professionalism!!!!!!!!!!!!!!!!! Randy the manger was very understanding & took time to call me with updates with issues on truck... Since 1st experience with a 2015 1500 that was t boned while bck,the body shop took of me then,and that's why I bring my truck to ur dealership above any other 1s bear me!!!! Only matter with Body shop when insurance checks got stolen, like to been in loop on how my check got from your dealership to individuals who cashed that check....like to know if was an individual at the dealership who intercepted that check & committed fraud .......Except for that ,service at your dealership has been above par.....thanks fir taking care of ve hiles I brought to youll......

Stopped into look at a few.vehicles we had seen on line. Andre was the one who was helping us, we test drove a truck that turned out we couldnt get into. Was close to their closing time so we got kind of pushed out and told the manager can search orher locations for our qualifications on vehicles. Called the next day and asked Andre to see about two different vehicles and let us know. Called later that day because no call back and evidently Andre had already left for the day. Called back the next day got Andre and he said they wouldnt work needed an excessive amount down. Told him I never heard back form him to let me know about the other two not working. He said I hear ya and laughed. I asked to speak to his manager and he said hold on and phone hung up on me. Called back and he was not available. One of the worst experiences ever at a dealership and first experience in Texas. Hope.other dealerships are better than this company. Will.not ever be back or not reccommend to anyone.

Very easy to make the appointment. Arrived on time and was immediately greeted and checked in. I was shown the lounge, which was large and comfortable. There are no refreshments, which is unfortunate. It would be nice if a place of this nature had a coffee option. The service went smoothly, no issues. Checkout was easy, and everything was explained. Prices seemed a little high, but overall a good experience.

The dealership always does a good job. Scheduling service online is also very easy and they have a really nice waiting area to boot.

Wouldn’t recommend going here for service to my worst enemy. Slow, expensive, unprofessional

First time here to get my truck recalls serviced and now my place of choice moving forward. The staff is very friendly and straight up honest. Sofia handled my 2 hour wait exceptionally well. Highly recommended.

Heads up – this dealership does not have a courtesy van service. So if you are single, and this is your only vehicle that you’re dropping off for maintenance, you will have to bother a friend/neighbor for a ride or pay for a Uber home which is what I had to do-twice. Took my 2020 Ram in for a intermittent check engine light just prior to 36,000 mile warranty expiring. First time I left the vehicle I took a picture of the light on in their service bay. Somehow between the drop off and the technician looking at the vehicle-the light no longer appeared -so they would not repair anything-despite the fact, I already had the code analyzed at a parts store as P3401 and showed documentation of that. So, of course, the light came on again the day after I picked up the vehicle and thus requiring a second trip to drop off the vehicle and a second Uber ride. And once again, I had the printed diagnostic as the P3401 code and showed it again. This time they actually fixed the fault and I I’m keeping my fingers crossed that it does not come back again. The only reason I use this dealership is that they are the closest ones to my home and I wanted this covered under factory warranty. Also, they have no loaner vehicles for customers. And good luck having a service advisor return your phone call or message in a timely fashion.

no muss, no fuss oil change... was done quickly with no issues.

Team performed recall repairs on my Jeep. Completed the job fast and efficiently.

Joe did a great job communicating everything.

Don at Dodge North Fort Worth was very helpful in answering any questions I had. And also helped get my truck to me in a timely manner.

Great people, made for an easy experience besides one mishap. The only negative I have was the used car sales manager slightly pulled weatherstripping out in the sunroof of my truck. He tried to say that would be 2500$ off the value of my trade in since my sunroof was damaged and didn’t work. I showed the sales team and him that the sunroof did work and had never had my weather stripping like that before. Maybe it was a 1 in a 1000 coincidence it magically happened when he got in my car but I highly doubt it. I think the part that irritated me the most was the Used Car Sales manger was very unprofessional, rude and raising his voice to me while I was showing their staff that indeed my sunroof did work. The new car sales staff were 10/10. They stepped in and told me I would not be charged for something I didn’t do. They also made the buying process very easy. The new car sales staff is the reason I will be coming back here exclusively to buy my cars from now on. The new car sales staff is the reason I still rate this a 5/5. I met 10 outstanding people that day and only 1 terrible person so I will not let that affect the score. I just recommend going over what they try to charge you for on your trade in.

I will drive the extra time to avoid using this service center again. AutoNation has a communication barrier with the physical service center/advisors and the answering service. I requested services (3) different times that were not performed when I left my vehicle at their shop. First experience was average. Second was severely disappointing. Someone else may get lucky.

Excellent service and guidance from Joseph

I bought my ?22 Ram at this dealership and brought it back for its first service

Great service was greeted promptly and staff was nice

Had a great experience, Joseph worked hard to find a vehicle in our budget with the mileage and additions we were wanting. Love our new Escape.

The service was fast and amazing!

Great service. Taken care of fast. Thank You

Dana has been amazing each time I have worked with her. My truck service is always done on time.

good fast and very friendly service

Excellent. Transparent.

Did not have an appointment, man said it maybe 2 hours, so I had no choice but to wait. Luckily I had less than an hour and oil change and tire rotation was ready to go.

Super happy with this location. It?s been professional since day one! I have full trust taking my jeep here.

DON'T BUY FROM AUTONATION! Horrible customer service. Didn't take care of me at all after days of waiting trying to get answers to the deal they alleged they made only to turn around and sell the car right out from under me and refusing to give me a written breakdown of the deal because they were hiding some kind of maintenance pkg within the monthly payments which is why none of the numbers they were telling me maid sense. By the time i caught on they sold the car. unacceptable customer service and didn't care at all about me as a customer

I love my new 2020 Jeep!! Arthur in sales is simply *the* best. My dad has bought two cars from him, my sister bought her car from him and now I’ve just made a new car purchase for myself! With so many alternative ways to buy cars out there, it’s hard to find trust in dealerships anymore. But rest assured Arthur and Autonation are fighting for your satisfaction, unlike some app or anon chat service. He was so knowledgeable, hard-working and respectful. Our whole family will continue to use *only* him in all our new car endeavors. HOWEVER-I do have to say we had an issue with the gentleman who handled our financing, though. In all my years of buying cars, I’ve never had anyone do what he did and I was very disappointed. My family and I thought it was a very very dishonest, dishonorable and disrespectful act. But my engagement with Damarcus won’t affect my relationship with Arthur and autonation. I just want to warn others to be WARY of Damarcus in financing when finalizing your loans and the warranties you say no to! As long as you chose Arthur and ask for anyone else in financing, you should be GREAT! My 5 stars are only for him :)

Showed up 15 minutes early and waited until my appointment time came. While I was waiting I watched the employees in the service center laughing and enjoying conversation. I will say they were working on paperwork part of the time. I was not acknowledged until my appointment time. After they took my truck I waited 1 hour and 45 minutes to get my service done ( oil change, tire rotation, and a tailgate recall repair). It was an hour and 45 minutes only because I was tired of waiting (they were aware that I was waiting) and went to see if my truck was finished. It was and was parked in the customer pickup area. I went inside to find out if I could have my truck and the person asked who was my service advisor and I said Don. He told me that Don was at lunch. He said I could have my truck and if it would be ok if Don emailed me my paperwork. Haven’t gotten it yet. Usually I get great service. I guess I shouldn’t schedule my service if it is going to interfere with lunch. I had to each a late lunch. I think they should have backups when people go to lunch. That would be good customer service.

Our overall experience was top notch. Coming on from out of town, we scheduled an appt with Larry and he streamlined the process so we were test driving and purchasing within an hour. Staff was very professional and we left extremely happy in our new Grand Wagoneer!

Good job

Don was friendly and helpful!

Joseph was very helpful with my experience on yesterday!

My visit was good I was treated good they were prompt at getting my vehicle i and out very pleased with the service

I would like to thank Kyle Evans at the service center. Had an issue with truck which he went the extra yard to get completed. His service on this issue was beyond what most dealership would do. He delivered on time and corrected an issue on the warranty. Hard to find great service like this nowadays.

Very disappointed with the communication. Dropped car on a Tuesday, didn't hear from them until Thursday afternoon when I approved the repairs, and then never heard from them again unless I reached out and they could NEVER give me an estimate of when the car would be ready. Finally heard from them the car was ready the following Wednesday (over a week for replacing one "sensor" for over $1,000). Picked the car up and it still had the exact same problem. They hadn't fixed it. I ended up taking to another jeep dealer who immediately diagnosed the problem and made the repairs in one day.

My Experience was great they welcome you once you walk in. Marcus was the gentlemen to attend me and he did great he made sure i was taken care of and everything.

Don?t buy the extended warranty for your car. It?s an absolute joke! Had my JKU in for repairs 5 times. Only covered two times. Also feel like I got completely screwed on the amount they gave me for my sell.

Take for ever to get an oil change feel service techs milk service to make more money.

I always dread coming here because of how rude the staff is, and because of how they seem to pressure you to get things fixed when you tell them no. Today I sat in the waiting area and was waiting for a technician to come and get my car for an oil change. The staff looked at me various times and instead let me sit in my car for more than 10 minutes before I decided to leave. This is one of the worst places I have been to

The service was fast and friendly!

He was very professional and helpful with me.

From the scheduling process, to intake upon arrival, to the service, and communicating throughout - the service was prompt, professional, and clearly communicated. I will go to AutoNation again for my Dodge service, and I would recommend others also.

Great customer service as usual. First time I purchased tires from dealer and they matched price of national retailers.

Service department needs to learn about customer service! Failure to update customers is a bad, bad thing! 3 weeks without a vehicle and lack of the dissemination of information makes for a very bad experience.

Dana greeted me with a smile and an energetic attitude. She was very knowledgeable about my service request and provided me a cost estimate and time estimate on the spot. My car was completed under her time estimate and performed to my expectations. While I didn't have any dealings with the mechanics, Dana made me feel like I was appreciated as a customer on the front end. I will be contacting Dana for any future work I need to have done on my car.

Got my first oil change on my Jeep Gladiator and Don was fantastic! He got me in earlier than expected and kept me updated the entire time.

This is the first time we buy from Autonation Chrysler Dodge Jeep Ram @ North Fort Worth. My wife is very pleased with her new 2023 Jeep Gladiator. Arthur Basile was excellent at showcasing the Jeep and very knowledgeable about it. He made our buying process very easy, we're very satisfied with all the process. Will definitely consider them for our future cars.

This is the first time we buy from Autonation Chrysler Dodge Jeep Ram @ North Fort Worth. My wife is very pleased with her new 2023 Jeep Gladiator. Arthur Basile was excellent at showcasing the Jeep and very knowledgeable about it. He made our buying process very easy, we're very satisfied with all the process. Will definitely consider them for our future cars.

They got it done when they said they would. Don was very diligent and easy to work with.

The transaction went very well everyone nice

Very pleased with the service. Nyle, Max, and Damarcus were very helpful and friendly. Drove 2 hours and 40 minutes to the location from my hometown to buy a vehicle. They make the process easy and pleasant. Definitely recommend buying a vehicle from them.

Got my service and repairs done at this place, excellent service and would recommend to a friend.

Great service, timely visit / appointment for an oil change and full Jeep Wave service!

Honestly it's very frustrating when the communication is just as bad with the GM. We left a bad review the GM responded and told us to call them so we can get the situation rectified. We called today and spoke with the GM and we expressed our concerns and in the end he said there's nothing he can do. So, do I recommend this dealership that would be NO! Poor customer service, the service department horrible. I won't be back.

Every time I go in for service there is always some issue and that involves customer service. As an example my 2022 Ram Longhorn 2500 had two recalls. One for tailgate and other transmission dip stick. First time I took it in the parts were on back order. They sent me follow up email to schedule service. I confirmed with lady scheduling that parts were in stock. She put me on hold to call service advisor , came back to me and said yes. Needless to say when I show up no parts. To make matters worse the service rep on far left when you walk in service dept wanted to argue with me. Total lack of respect, I would fire him day one. Lastly the told me when I scheduled they would have a shuttle service. When I arrive they said shuttle driver quit. My brother had problems with service department as well, told me to drive the extra miles to Moritz , guess I will listen for now on.

Oil change went quickly and was great customer service I use this dealership all the time.

my experience this visit was great! Sandra greeted me with a big smile as soon as i walked in the door she was very friendly and stayed on top of it and communicated everything very clearly she was awsome!

I didn't buy my 392 at this dealer but have used this dealer for service due to the dealer I used to purchase it at was so far away but every time I use this dealer they are top notch and I will from now on use this dealer for all my auto needs.

Fantastic experience. Staff is non-aggressive, polite, knowledgeable. I would not hesitate to purchase form this AutoNation again. Recommend anyone looking in this genre vehicle to put this dealership on their list.

From start to finish the was a pleasant experience. Maxwell was very friendly, professional, and very informative. He was not a push salesman and surprisingly was able to keep a normal conversation vs be awkward about stuff. I would definitely recommend him and the dealership.

I received a recall notice for the tailgate latch on my Ram. I made an appointment online. I arrived at the service department a few minutes early. I was promptly greeted, did a minimal amount of paperwork, was offered coffee and told where the waiting area was located. I was told the simple procedure would be completed in about an hour. The waiting area was clean and comfortable. After about 45 minutes the service tech came and got me and took me to my truck. She explained what had been done and I was on my way.

Andrey was absolutely amazing. He went above and beyond for me and sold me a 23 TRX at MSRP. Which is not common. Him and his dealership will get my next 5 car and truck purchases! Thank you!!!

Horrible customer service. Cant get thru when you call for updates on your vehicle. Took our car in for service and was badly miss quoted on price and was also given the wrong recommened service paperwork. We wont be bringing our car back.

Joseph quickly responded to emails and questions. We lived two hours away and he made sure the car was ready for us to test drive at our appointment time. Didn’t let car get sold before we got there. We bought 2021 Ram Laramie 2500 diesel and love it.

Dana was a pleasure to work with, Thankfully they got my car up and running with great communication.

It was an unexpected day for us to be blessed with a new vehicle but with the help and dedication of our salesman Ivan we were able to drive home with our new Jeep Grand Cherokee. Ivan was very knowledgeable and his expertise goes beyond words. I was a pleasure to work with the people at Autonation and I highly recommend this location.

I came in as a tired teacher looking for a vehicle since mine had been totaled. They respected my time, got me the best deal they could, and were so helpful! I highly recommend them to anyone else!

I had an amazing experience with AutoNation Chrysler Dodge Jeep of North FW! They respected my time and as a tired teacher on a Friday, I was so thankful!

Joseph is very professional very courteous and his customer service skills are excellent

The dealership offered a fair price for my car. Trenee was great. But taking 2 hours to complete the paperwork and recieve the check is entirely to long.

Made an appointment to get some minor work on the my car. Don got me checked in on time, kept me informed throughout the service and my car was ready in no time.

Super friendly, efficient and honest. I received multiple text updates throughout my experience. The turn around was very quick. Fantastic experience

Even though I didn't buy my 392 Wrangler here, this is the closest dealer to my home. I have brought my Jeep in twice for oil service and they always cut me a brake on a full synthetic oil change. Their fast and easy to work with. ☠️

I easily scheduled a time to bring in my Durango for a recall. The service manager quickly signed me in and had my car ready to go in an hour. Great service!!

I can't explain myself right now what I received on my Bank Account was so great and surprising, an amazingly huge amount was sent to me by trading with an expert, You so much deserve accolades on this Mrs. Alexander Melissa Always do your best, what you plant now you harvest later, I made $6,900 with just little amount of $500 She did a great job, thanks to Mrs. Alexander Melissa for making that come through. Please all you have to do is to contact her and be a part of this online investment, WhatsApp:+1 (210) 628-9394 E-mail: alexandermelissa800@gmail.com

Had a recall on egg cooler. Scheduled appoint and it took two weeks for repair only to have check engine light come on diving home. Called to schedule appointment with no call back. Took it back in and they had to do another diagnostic to find out that the egr valve that came in the new part was leaking. Replaced it and a few weeks later check engine light came back in. Scheduled appoint and they told my wife they charge a diag fee of over $250. I called and let them know the code was related to egr valve. 1 1/2 weeks later I?m finally called and told truck is ready and they had to replace the egr cooler as coolant was getting into the dry side and the valve failed. Poor replacement parts, diagnostic and communication after having my truck for over five weeks total during the three visits.

Customer service is extremely helpful. They went out of their way to help me. Great place to work with.

I just want to say my experience at AutoNation was better than I expected. I needed a car quickly because my car was wrecked the day before. The whole process only took about 2 1/2 hours from the test drive to getting financing. My monthly payment was a little more than I wanted it to be, but I'm ok with it. I want to thank Francisco and Ivan for a stress free time. I will definitely recommend them to my family and friends.

Joesph was my advisor he was great at communicating. Did a excellent job with everything

All went smoothly and as expected.

I recently went in for my truck maintenance. I showed up at my appointment time. Don was my service rep, and he was prompt, professional and friendly! I added few more items to my scheduled service, and asked if the service could still all be done in about 2.5 hrs as I had another appointment later. He assured me they could. Sure enough, in about 2hrs, everything was done. I would highly recommend Don to address your service needs

I purchased a 2020 charger with 36k miles for 26,941.11 cash for it to break down less than 48 hrs later! The Buying process took 2 days, floor mats went missing upon pick up of the vehicle as well. Was offered towing and repairs under the 90 day 4k warranty but car remains in the driveway unable to start! Highly do not recommend Autonation

Excelente calidad muy buena atenci�n al cliente .... y muy satisfacci�n de comprar my jeep

Quick and courteous. I figured that my truck would be in the shop for 3-5 days, but it was completed in a day and a half. Awesome and Amazing!

Very quick and courteous. Greeted before I even entered the building. No haggling and constantly trying to get me the best price for rates and warranties.

Very quick and courteous. Greeted before I even entered the building. No haggling and constantly trying to get me the best price for rates and warranties.

Jared was great to work with and took great care of us.

The lady that helped me out was phenomenal!! Dana!! I've had her twice now! She doesn't make me feel rushed, she doesn't make me feel like I'm wasting her time. She gets me in and out. She's honest about what she can and can't do. We both forgot to check my windshield wipers, she knocked it out quickly. She's always smiling!! Love her!! I'd give her 10 stars!

simply pleasant

Jared was great to work with and took great care of us.

The lady that helped me out was phenomenal!! Dana!! I've had her twice now! She doesn't make me feel rushed, she doesn't make me feel like I'm wasting her time. She gets me in and out. She's honest about what she can and can't do. We both forgot to check my windshield wipers, she knocked it out quickly. She's always smiling!! Love her!! I'd give her 10 stars!

Quick and courteous. I figured that my truck would be in the shop for 3-5 days, but it was completed in a day and a half. Awesome and Amazing

It was exciting Ivan gived me attention and he explained to me the process

They have sold me 5new and 1 used since 2017. New sales the best so far . Auto repair is another story. Not good news.

They really worked with us. It was very pleasant. Had a good experience love the sales person.

This Gladiator is a dream come true. This Jeep is awesome and we love the app that lets us monitor the status. There are so many fun features that we have not had time to use them all.

First I have to say that the Service Advisors and technicians are great! Very thorough and helpful. However, with busy schedules and limited locations, it is very hard for me to justify sitting around for hours waiting for a simple oil change.

A little while ago, I was after a 2009 Volkswagen Beetle. I reached out and Chloe would be helping us. After emailing back and forth. I finally decided to make the 1hr and 30min drive out to this dealership. I had verified the car was still available before making this trip. Once I arrived we spotted the car at the very front of the lot. Upon going inside, we asked for Chloe and a gentleman stated that she was busy and that he would be the one helping us. HOWEVER. Upon asking for a test drive. The gentleman explained that the car had sold "Months ago" and that she "Only said that to get us down there". I'd pretty much made a 3 hour round trip for absolutely nothing. Don't waste your time, they are just gonna lie to you.

Service dept was great, but the sales area very rude and we had a terrible experience here based on how we "looked" their sales lead didn't think we "Looked" like we could afford a vehicle. Sales team lead's words that I overheard as I walked in from inspecting the vehicle after giving all the required information (DL and insurance) to test drive a vehicle. Very concerning that we are dealing with this in 2023.

Unimpressed. Arrived for an oil change appointment and presented a Mopar coupon for an oil change package. The coupon listed Autonation as a participating facility, but we were immediately told that they don’t honor it. They did honor the one time discount price and would later decide to go ahead and honor the coupon. Sat in the waiting room and watched as other employees came and got other customers to let them know their cars were ready. After an hour and a half I walked out and saw my wife’s Jeep parked outside of the garage so we went back into the service center and our representative was eating. I understand that people need to eat and that’s not an issue, but how much longer would we have been there had I not checked on our status? Representative was friendly and got us checked out and when I opened the door I saw that they didn’t vacuum out the floorboards as they say they do as part of the service. Also, the tech who got in the car apparently had oil/grease on his boots and left it all over the interior trim. We bought the package so we’re locked in for two more oil changes but I will not return for oil changes after that. I do like the tech video that they send shows you their inspection. Maybe this was just an accumulation of mistakes but it left me feeling unimpressed.

Didn't take long to fix my truck, only thing is they need to train there mechanic to clean his greasy hand prints off my clean truck

Quick service

I brought my 2020 RAM Longhorn Laramie 1500 in for an update on my UConnect. My awesome service advisor Sandra Gomez informed me that my RAM needed two updates and was able to effect both during the same visit. I highly recommend the AutoNation North Fort Worth. I am so please with them I ordered a 2023 Longhorn Laramie!

My service lady is awesome! Dana is great and gives me advice needed and nothing more. Straight to the pint without hassle. She does her job and does it well!

Quick and easy they did try to get me to spend money on other stuff but I'm sure they do repairs and everything well and aren't rude when declined work

Quick, easy to work with and a good experience every time.

Great professional staff 👍🏾👍🏾

Friendly staff, quick service.

Dana, my advisor was great, she knew the history of my car.

Best experience I?ve ever had on purchasing a vehicle.

Beautiful service experience the best thank you for all

Best experience I’ve ever had on purchasing a vehicle.

Very quick service.

Had my oil changed this past weekend and they did an excellent job of keeping me updated and being fast and efficient.

Sale went smooth

Don was very helpful and friendly. The service team did a great job.

As usual, Joe, in service, communicated well with me as to the needs of my vehicle. The service was expedited nicely.

1st thing :They sold me a Vehicle with a different engine than what it should have 2nd : they tried to cover up saying it was my driving and nothing was wrong with the truck. 3rd: they kept giving me the run a round instead of correcting their mistake. You would be better off going to the mom & pops dealer around the corner than to risk it here.

This dealership has always been a pleasure to do business with over the years. Sales staff is friendly and not high pressure. The financial department is informative and helpful making the finance portion a breeze. When services has been required, times and schedule have been reasonable. I would recommend this dealership to my friends. I will certainly go back there myself.

Brought my truck in for a routing service. They did everything expected and more in a quick effeicent manner.

Worst communication and repair I?ve ever experienced. It was at the dealership for a week and they claimed they heard no noise, but when I picked it up, it miraculously appeared again. This noise was heard by mechanic and I heard nothbut excuses. I bet it was never looked at.

excelente service thankyou for everything

Took almost a year for Dodge to get the car built, and has several issues with the paint.. So need to go see them again. However, the dealership experience it self was great. I worked with Romani Whittaker & Larry Rivera

Got a new jeep for a great price! Jared was easy to work with!

Awesome and fast. Very courteous staff

Very good nothing I would change everybody was very nice

I had a decent experience here. They were timely when getting me through the process. Good about keeping me up to date on where they were with the work and when it would be ready.

Went in for a recall, great customer service and repair turn around was quickly

Although the facility itself is pretty basic and not memorable, the employees that I have dealt with over the last 5+ years do make it memorable. Almost every person greets you with a friendly smile and they work as a team helping each other out if the person you're looking for isn't available. Stephen is the service manager I deal with and he is absolutely fantastic in how he explains things and makes you feel important, great employee.

Great service! They were quick and honest! Stephen was my advisor and he was very helpful with getting me in and out on an early morning!

Pleasant experience. Thanks for the great service!

Jared F. is extremely professional and knowledgeable. He helped making the car shopping and buying process efficient and quick. If you want a great deal go to Jared.

Great place to have service done on my car. I can always get an appointment.

They were professional and did a great job getting me back out on the road

Jared Helped Me Buy A Used Car From Autonation, The Process Was Quick And Easy. Will Be Buying More Cars From Jared Thanks!

Great customer service and quality affordable repairs and maintenance

Don Ferguson and Mike Ulen are an amazing team! They took time to ask questions and listened to my answers. Totally professional and friendly. They even took time to explain the why and followed up to assure my truck was fixed. It’s over a hour drive but rest assured it is worth the drive. They earned my business! Simply by appreciating my business. Great experience.

We were in for a couple recalls and were told by Dana it might take 1 hour and 45 minutes, however the process took only 45 minutes. What customer service and Dana was absolutely the epitome of great customer service. She answered all our questions, and we came away with such a great experience from AutoNation. Dana

Fast thorough fair priced service, will be back again soon

Great experience with this dealer.

Excellent

I was scheduled twice for the same recall repair on my Ram 1500. When I got there the first time they didn?t have the parts. I was told they would call when the parts arrived. I never received a call. After a few months I reengaged and was told that they had the parts; so I was scheduled for 28 December. When I got there I was told that the service was going to be completed that day. Not more than 15 minutes after I left I received a call stating that they they only had 1 mechanic and they needed to keep it, not sure for how long. I went to pick it up and rescheduled it for a third time. I?m not sure why it was scheduled on a day where they only had 1 mechanic. Hopefully the 3rd time will get me green.

Better and easier than any experience selling a car….at 50 I’ve done quite a bit too!!

Salesman and finance guy were very friendly and great. Dealership management needs much improvement. I received confirmation of credit approval at 11:15 and I informed sales rep and finance manager we were on the way to pick up the truck. We live 3 hours away. I told them we would be there by 3. We had delays along the way which I relayed to the dealership. We arrived at 4:30. Truck was dirty and not prepped for delivery. No paperwork had been started. The sales rep did offer to detail the truck, but that was after we arrived. That should have been done prior to our arrival and short test drive. Loan paperwork should have been started. It took until 6:30 to get everything done. 2 hours is an unacceptable amount of time considering the dealership knew we were coming and had hours to prepare. Will never go back or recommend.

Great work, jeep running good. Thanks guys!! Will be back.

Don was very professional and friendly. Took the time to explain the process and repairs afterwards. I knew what to expect and he delivered on the expectations set. My truck was fixed my technician Mike, he is very knowledgeable and help explain the why if needed repairs. This was a great experience and I have found a new home for my service needs.

Service was great and my assistant was so sweet and kind. She was very informative. Will be back!

My sales representative Jared Fitzgerald, the sales manager, and finance manager were all super great to us during the purchase of my 2022 Ram 1500. We got an amazing deal and I trust them to shoot me straight. No gimmicks, no dealer add-ons, or any surprises like we found at several other dealerships. I will definitely shop there again and highly recommend them.

Very positive, I had an appointment and was in and out right on time

Very pleasant to deal with. Very customer service oriented. I would definitely do business with them again. Also very nice vehicle at a great price. Top dollar for my trade in. Nice job guy!

Very good work, and great service advisor.

They, as always have been very helpful and my jeep was taken care of. I appreciate their professionalism. Heidi Mendelsohn

Jered had sold me a Jeep and was very helpful throughout the transition when buying. Even when my thermostat blew, they took it in to get if fixed with no hassle and even offered to pick me up from my work to get my Jeep back to me. Solid A+ customer service from Jered. I would do business with him again.

Great service , informative on if something needs attention, Sales people not swift

Simple and easy. They could have made it more difficult for me to get a warranty replacement on my battery. But they made it simple and easy.

All the staff was friendly and helpful. It was very cold and the hot chocolate and coffee was a nice to have. I purchased a vehicle and had a slight problem after I left and they fixed it with no charge within the 5 day warranty period.

I have been to this location several times b/c the location on N Richland Hills is never available. This location provides excellent customer service, speedy service and are kind and courteous.

Dana was great! She was professional, respectful and friendly. She made the process easy, gave me update on my services and made sure it was done in a timely manner.

Great experience buying my husbands first vehicle! Tony and Shawn helped us through every step and made it painless.

Literally the worst experience I’ve ever had buying a vehicle. Christopher was the worst to deal with and the worst at getting things done not to mention a complete liar and waste of my time. From the start of my buy I wanted deliver to my door, he fronted this as a dealer transfer for 750$! To transfer to the same company branch in Amarillo and not my door! He literally wasted my time with any questions or things I needed done and I had to call the manager who did nothing to fix this issue either but got information I needed. Literally buy anywhere else and save yourself the headache from these people *update. This dealership messed up on their end of the paperwork leaving out co signer on title transfer and they wanted me to re apply just as myself on the loan just so they didn’t have to fix their own mistake. Very horrible people just stay away from here!

Very quick service and was kept up to date on the status of my vehicle. Friendly and just appreciate the communication.

Joy made getting a car easy and stress free 100% recommend this Auto Nation now my 3 car though them and I couldn’t be happier.

Very professional and friendly.

Joy was amazing and I will definitely be back when I?m ready for a new one!

Fair experience at this dealership and the problem with the vehicle is still there.

Got the job done but took a very long time

Called parts department to ask a question and the man on the other end was so rude. Kept interrupting me when I was trying to tell him what I was looking for. He assumed he knew what I wanted and he was not even close. Called grapevine got what I needed in 5 min

I would give this place 0 stars if Google gave me the option. I scheduled an appointment to test drive an F-150. I received confirmation of my appointment and time. Once at the dealership, I was told both the employee I had an appointment scheduled with, and the truck, were not there. I was told the truck had “sold” but that the buyer’s credit was not approved so the truck was “on its way back” from Plano. I sat down with another employee who broke down some pricing and continuously tried to get me to agree and sign on a price (with a god awful rate), before even seeing the vehicle. I scheduled ANOTHER appointment for the next day to drive the truck which ended up having scratches and missing parts. Coincidence? I think not. I then told the employees I was not interested in the truck and told them exactly what i was looking for, down to the trim level and color. Following that day, i have received numerous emails with their newly listed trucks, not a single one of them being the truck i told them i am looking for. These employees see dollar signs when you walk through the door, not people. Save yourself the time and money and look elsewhere.

Easy scheduling, quick service. I did not wait even a minute before a service rep was receiving my truck.

I called and scheduled an appointment to be at the dealership this morning to purchase a truck they had on the lot. They called and texted me the morning of confirming I would be arriving for the truck. I got to the dealership with my wife to only find out they had sold tge truck that night and didn't text or call to cancel my appointment. I guess bait and switch is still a sales tactic for this dealership.

Don was great!!! Ordered parts came in got right in and right out.

Nyle and the whole sales team were amazing! I am an out of town purchaser so i called and asked nyle to send me a detailed walk around video which he did without hesitation. I made the decision to purchase the truck, bought my plane ticket and Nyle held it for me on my arrival. I came in late and they stayed past closing to make sure we could finish up the transaction. Big bonus, when i finalized the sale in finance they offered me the warranties and financing but didn't put on the hard, drawn out close to twist my arm into a deal. I used my own financing and walked out with a great truck at a great price. There was a small discrepancy with the truck that i missed in the videos and Nyle didn't realize until i was already at the airport but in the end, they were honest in the whole process and made it right. Almost spent an extra 5k on a local truck that was exactly the same and had more miles. So glad I connected with Nyle and made the trip down to Fort Worth to buy from Autonation!

They no longer offer their drop in oil change, so I had to make an appointment and come back a week later. On the second trip they quickly processed my reservation and completed the oil change in about 30 minutes.

Service was great!!! Never have any problems

Don, my service advisor was excellent. Service was done perfectly as asked. No hassles or haggles. Very upfront. The service waiting room leaves something to be desired. Not the greatest or comfortable chairs, but it is just a waiting area. Overall I would go back again.

Awesome experience as a first time car buyer. Francisco was very helpful and I love my new Jeep Grand Cherokee 4xE!

Took my 2014 Jeep Cherokee Sport here after I had another Jeep Dealership try and find out why the lights would go out randomly, parking break light intermittent, as well as key fob intermittently working. With in two days they found the issue and was able to resolve, even though the other place "said" it was fixed.

I would prefer to be told sooner that they are running behind not hour after my appointment time.

Friendly people in the service department. I have walked around the lot 3 times now and yet to find a salesman.

Great service, the staff was very nice, they will get my future business

Fixed my Jeeps steering issues and death wobble!

Prior to 2020 this place was great. I trusted the service workers and the service was super efficient. The past couple of times that I went the service has been slow and incomplete. I went the week of Thanksgiving for an oil sensor light. They told me I needed an oil change and that should fix the problem. It took about an hour and they said it was fixed. They charged me $150 then I drove around the block and the light was back on. I had to bring my car back. They kept it for about 4 days and then charged me a diagnostic fee of $200 and gave me a list of issues. The total was going to be around $1000 and $700 of that was labor alone. Then tried to bribe me into giving them a 5 star review. Long story short I took my car elsewhere and only paid $100. They took less than an hour to fix actual problem. I didn't need all the parts the dealership claimed. The dealership also did not top off my fluids for the second time. I WILL NOT BE BACK!

Great service and in timely manner

Fast and quick service

I'm in Savannah Georgia and Bought a new 2022 ram limited ecodiesel from them 3 weeks ago. Best price I could find nation wide and I was surprised at how easy it was.... the price was exactly as advertised and they walked me through everything I needed to get in order to facilitate the sale.... I was kept in the loop about everything during the process and when it came time to ship my truck I was told it could take 2 weeks possibly 3..(bummer) ..... 4 days later I was driving my new vehicle! I couldn't believe it.... half way across the country I ordered the exact truck I wanted for the lowest price available and honestly believe I spent less time on the phone or with emails than I would of if I walked down the street and bought a truck I only kind liked off the lot with a local dealership......... I'm gonna be straight forward I won't need another vehicle for 10 plus years but my wife and friends will and this is the first place we'll look............ and with how they conducted business it'll likely also be the last!! 5 STARS!

Dana was great at keeping us informed of progress of our vehicle repairs.

The car I bought had a dead battery when I went to look at it. The salesman looked dumbfounded when the vehicle wouldn’t start and had no response, so out of irritation, we left. After looking at several other vehicles at other dealerships, I realized that this was the vehicle I really wanted. When I went to another AutoNation, the salesman stated that he could sell me the one I wanted and would get it running and in good condition. However, I did not have my trade-in with me and had explained to them that I wasn’t driving my trade-in because I did not feel comfortable driving it with the way it was acting (shaking when at a stop and acting like it was about to die on me). Nevertheless, the dealership was eager to complete the deal THAT night without seeing the trade-in. This was on a Saturday evening. Come Monday morning, they told me they would send a tow truck to pick up my trade-in and that the car I bought had already been transferred to their location awaiting my arrival. After waiting on the salesman to contact me back and receiving little communication for hours at a time regarding the tow truck I was awaiting for my Trade-in, my husband and I got sick of waiting and paid for a tow truck to deliver our trade-in to the dealership so that we could discuss things with someone face-to-face. When we arrived at the dealership at about 730pm, you could tell that we were an after thought since we had already completed the paperwork the previous Saturday. The salesman finally appeared, took our trad-in keys without looking at the vehicle and then went to get the tags for the car we purchased. Not until the salesman came back to tell me he was taking me to the new vehicle, did we know that we were having to drive to the other dealership (at least 20 minutes away) to go get it. [By the way, it was pouring down rain that evening] The dealership it was at was obviously closed by this time. When we got there, my husband and I waited in his car completely stunned at the disorganization and lack of communication. The salesman had gone to get the keys, did not check to see if everything was working on the vehicle or that everything was included like it had said on the purchase receipt. The salesman finally came back out, handed me the dealer tags and keys and that was it, he was finished with me. I got in it for the first time with it running and had to figure out how to turn the lights on, etc. As I was leaving, I noticed that there was no gas in the vehicle and I would need to stop at the gas station. After driving a few blocks, it was obvious that the vehicle needed new shocks or something because every little bump felt like a giant pothole. I drove it home and when I got back in it the following morning, I realized that it was missing the DVD remote and four headphones that it said it came with. I could not figure out how to get the second row DVD screen to work without the remote. When I contacted the salesman, he wouldn’t listen and only wanted to talk about the trade-in. Their customer service after a sale plummeted more than any other dealership that I have ever dealt with or worked for. Apparently, his manager was upset that the trade-in wasn’t drivable (again, nothing I kept from them in the beginning). They demanded that we pay an extra $3,500 before they would even listen to the concerns we had about the new car. Come to find out, the new car needs new struts and a new DVD player in the back. We paid the extra money but will now be forced to pay for the repairs on the new vehicle because they now state that they won’t cover them because it’s not a safety hazard and the 30 day warranty doesn’t cover it. THIS IS THE WORST SERVICE and I WILL NEVER DO BUSINESS with this dealership again!

I have purchased 2 vehicles there in the Alliance store. The sales and service has been excellent.

Horrible customer service. The service rep. Stephen was no help whatsoever… Took 2 weeks to tell me my battery was dead, when we asked for a failed battery test they magically couldn’t provide it. Got my Jeep home after 2 weeks and my stop/start battery was dead… the only update we got was when we called repeatedly to ask about and update. Will never take my vehicle there again even if it is convenient I rather drive 45 mins out of my way than to deal with them again.

My heavily modified diesel Wrangler has 37" tires on Hutchinson double beadlocks, a heavy tire/wheel combination. Many places will not rotate heavy tires. AutoNation said that they would do it but that it was an extra $45 due to the oversize/weight of the tires. I thought this was very reasonable, and they even rotated my 5th spare tire into the mix. The staff is also friendly.

Great fast customer service. Friendly personnel and clean dealership.

They had a Ram 1500 that checked all my boxes! I felt very comfortable dealing with Jorge, Porfirio and DeMarcus! The experience was very positive.

Janey was very courteous in answering all my questions and responded promptly to my inquires. Customer service was great. Aside from that, Ram needs to work on standing behind their product. I've owned my truck for less than a year and already have two repair issues that aren't covered under warranty. I was able to get partial compensation for one issue but none on the other. Both issues have to do with fit and finish, not mechanical so I'd figure Ram should stand behind their product. I likely won't be a future consumer of their product.

After we purchased our car with a receiver hitch it took two years to get the receiver hitch. TWO YEARS!! We had an issue with the service auto wipers sensor that was going off every time it rained. The first time we took it in they said they couldn’t fix it if it wasn’t going off. Months later when it rained again in Texas we took a picture of the warning light and took it back in. This time they told us they would order the part needed and contact us when it came in. Months and months later, when it rained again in Texas, we contacted them again. At first they didn’t know what we were talking about, then they said they had the part, but it would be another week before we could bring it in to be fixed. After bringing it in, they called to tell us that because we had our hail damage repaired by an independent shop, our warranty had been voided and they are no longer responsible for any problems. We will not be buying another vehicle from this place. Unless you are looking for bad customer service stay away. All we got was people dropping the ball and passing the buck. Very dissatisfied!

The worst EVER. went with appointment to do oil change. when arrived they told me will take up to an hour. after hour and half NOTHING has been done and when I said how come I have appointment after them! the agent was super careless and just garbed my car out (so after 1.5hrs) it was not touched yet) gave me my key and with a veeery cool blood told me its known oil change takes over an hour and half you can reschedule. i told him its not that easy you simply wasted hour and half from my time. looked at me and said sorry you can reschedule and gave me my key!! when i dropped my car and they said an hour I told the agent (another one not that unprofessional one) I'll stop by sales team then to save time and check some offers or upgrade (so this to go along while my car in oil change) they just pull it up without telling me and didn't put back in order. DON'T WASTE your time with them oil change is not a big deal maaany other places will be more professional and at least respect your time even if you are looking for a dealer there is other dealers unless you like wasting time with ppl not respecting you! NEVER to them again!

Logan was my salesman and he went the extra mile. I couldn’t have asked for a better car buying experience. It was a no hassle, no hidden tricks, in and out within 2 hours experience. Logan took care of me before, during and after my purchase.

I've used them for years and always fair and expert service, but this October it was obvious to me as a consumer that service fell badly. I asked to replace the antenna cable in my 2011 Ram Truck. I ordered it directly from their parts department. I make the repair appointment, and no cable in the parts dept. The Rep then asks if I ordered it from them, and not another dealership. Sorry young lady but I know who and when I called to order the part. She then proceeds to tell me the price is $350 for parts and labor. Young lady, I looked up the parts on Mopar for $85, and replacement is a 30-40 minute job. Calls back and tell me she ordered the parts, and now the price is $502 due to labor. Young lady, labor charge should be the minimum. Well, he already did the work and was finishing up. What? Done but never called with the higher price. This has to be the most expensive antenna in the metroplex. I'll never go back.

I am beyond furious with the service I received at this location. I originally brought my car in on 9/29 because my check engine light was on saying “engine temperature hot” and it would not start after sitting all day. When I brought it in I also mentioned there was a rattle in the back hatch that the last time I took it in to the dealership I was told they could not replicate the sound so they could not fix it (this was in 2020). I was told by Stephen that there were going to be two things to diagnose at about $200 each and that they were not going to charge for the rattle because all they would have to do is “open it up and see where to put the tape”. I did ask for clarification that he would not charge for that which he agreed that there would not be a charge. I was then called the next day and told by battery needed to be replaced and the total was to be around $400, but as far as the rattle, I had personal items in the back that needed to be removed before the could diagnose the sound. I picked up my personal items and on Tuesday Stephen texted me about the sound saying it was going to be $300. I again asked for clarification if it was an additional $300 or that the total was $300. He said “$300 total”. I authorized the fix under the impression that my total for the trip was $300. When I went to finally pick up my car on 10/5 I was told that my total was $700. I was confused because he had said my total was $300. He then told me it was $400 to replace the battery and $300 for the rattle. I informed him that that was not what he had said at any point and that had I known it was going to be $700 I would never have authorized the additional $300. He said that all that he could do was take off $100. When I told him I needed to talk to someone who could handle the issue he said he was in charge at that moment and that his supervisor would be in the office in the morning. He informed me that there was no way to leave with my vehicle without paying at that moment. Due to the fact that I needed my vehicle the next day I gave him my card and told him I would be returning in the morning to speak with the supervisor. Stephen then went to get my car and I stepped away for a moment to collect myself because I was frustrated. When I returned to collect my car Stephen had left the car running, with the door open, and the key in the seat and had already walked back inside. I then found another employee to ask if it was okay to take my car. The next morning I did return to talk with the supervisor, Brad. Brad appeared to be very nice and understanding and did agree that the communication from Stephen was not clear as to all the charges and informed me that it was a training opportunity for the whole team. He then said that the ticket was still open and that he would adjust the price. I asked him if he needed my card and he said no that since it was open and the card was on file that he would take care of it, he just needed to figure out how to pay the mechanic/tech. He verified that he had the correct phone number for me and said that he would reach out. Today is 10/12 a week later, I have called the service department and left messages with them for Brad to call me back regarding the conversation we had a week ago because I have not heard anything and the adjustment has not been made to my card. Like I said I am beyond furious with this whole experience.

Appraised my vehicle $5k lower than every other dealership in the area. Blamed it on the “market” and said “maybe the other dealerships use a different appraisal software”. SMH and wouldn’t even budge on their appraisal at all. Told us to to go and get our money from the other dealership because they weren’t moving.

Great service great attitude! I would come back to this dealership.

I returned from vacation to find my Jeep in my garage with two dead batteries. They would not take a jump. I made an appointment at Autonation on I35W in Ft Worth for a Thursday. Tow truck could not get vehicle running so I had to have them tow it. Of course this made it too late for my 1pm appointment. The vehicle sat in the dealer lot until Monday before they would even look at it. They would not give me a loaner so I had to rent a car from enterprise at $120 a day plus tax. My batteries were only a year old, still under warranty at Batteries plus (NRH). I had to demand to talk to the principal at AutoNation to get them to remove the batteries for me to return to Batteries Plus. It took 48 hours for Batteries Plus to recondition them. I returned the reconditioned batteries to AutoNation for reinstallation. Somewhere in the process, a terminal on the aux battery was damaged. Both AutoNation and Batteries Plus blamed each other, so I had to buy a new one from the dealership. Long story short, with additional “recommended repairs” (serpentine belt,) I was out over $1,600 between the repairs and car rental. Lots of blame to go around but I won’t be going back to this dealership or Batteries plus (in North Richland Hills,) again.

First, I'd like to say that the only person at this location with any human decency is Charles John-Charles. Now down to business....Joy Moore sold my husband a used truck. They boasted their thorough inspection process and if it doesn't pass they can't sell us the truck. However he tried to contact her during the 5 day warranty window to discuss an issue with the truck and she did not respond until after the 5 day window. At which time she said sorry about your luck. So now after the truck spent 3 weeks in the shop we are stuck with a $2500 fix 6 weeks after our purchase. The "inspection" clearly wasn't as thorough as they boast. The issue existed before we purchased the truck per the Ford dealership that we were sent to per the purchased warranty. Our issue is that everyone that could've helped us at this Fort Worth location has avoided any contact with us. In fact, when I did speak to Joy she hung up on me. Ironically she dialed my number by accident but while I had her on the phone I asked questions. We both left several messages for David Baker, the GM, and never received a single call or text from him. It's funny because these people lost a loyal customer. My husband had every intention of purchasing a new truck in a few years from them. I would think long and hard if you are looking at a vehicle at this location. They truly lived up to the stereotypical used car salesman experience. 0 out of 10 DON'T RECOMMEND.

They are a great crew! Everyone was very friendly and helpful. Joy and Courtney are the best! They made the process go very smoothly. I love my 2018 Hyundai Santa Fe. It was so nicely detailed. Go check them out you won’t be disappointed. ⭐️⭐️⭐️⭐️⭐️

Service department was friendly, quick,and great communication

We visited this dealership to look at an advertised 2018 HYUNDAI SANTA FE. It was so nicely detailed and in such excellent condition, it basically sold itself after the test drive. Romani was our sales person who made the whole process very personable, friendly, and had a very can do attitude. After all the paperwork and coming to an agreement on a trade in value, we were surprised to see they put new tires on the Santa Fe! They also drove it to our house and picked up the trade-in. Even had to come back to get the title for it. All done in a professional, courteous manner . Plus, a 90 day warranty to make us feel more assured in buying a used vehicle:)) We are satisfied and pleased.

Terricka is great to work with. She knows her product and puts the customer first. I added a spray in bedliner and a trailer brake controller to my truck and she has been great to follow through and make sure those things are taken care of.

Great service. Got tires and check engine light fixed very quickly. My go to when my Grand Cherokee needs service.

Logan was awesome! He called within an hour of me requesting info for a specific car (I inquired before business hours), and we set up a test drive. Him and the financing team helped us get the exact car we wanted along with the terms we wanted, no pressure or weirdness. From inquiry to driving off the lot, the entire thing was done in a span of 3 days. We are loving our new car!

very knowledgeable and fast service, I only take my car to them!

Great experience, no haggle pricing in and out. Thanks Joy!

they lied and said my aftermarket speaker wire caused my window to go out, just so they could try to void my warranty ! mind you my truck is not 2 years old.. my audio people said they were full of sh*t .. and my mobile mechanic came and fixed my issue with a 100$ window regulator. the dealership quoted me 700$ for the same fix, while trying to add parts i didnt need.. i paid 200$ for a diagnostic fee, which they didnt do a good job of obviously . they are taught and coached to upcharge and try to void warranties. TAKE YOUR VEHICLE ELSEWHERE! they are scammers .. if i were a woman, or someone who didnt know about cars, they would of got 700$ out of me. i just happen to know vehicles and know they were lying . this is a autonation tactic to try to screw you ... BEWARE sincerely- the guy you couldnt scam

Purchased my dream car (corvette) from Autonation. The service was great!! My salesman Logan was friendly - treated me like family- knowledgeable and helped me without any high pressure. Yusif, the finance manager is AWESOME too! Explained the process step by step. Will be back again.

Great customer service. Our customer service tech was Dana. She was very knowledgeable and keep me of the status of my repairs.

fast, friendly service. the people did exwhat they said that they would do. they kept me informed and comfortable.

Unprofessional, service writers do not communicate with their mechanics. I received notification that my pickup was ready after having done recalls. After my driver dropped me off to pick up my vehicle only to find out that the recalls had not been finished. This was my first experience with AutoNation, and will probably be my last.

A big applaud to Brad Lee & his crew for getting me in & out so expeditiously in replacing my car battery. Mr. Lee did everything he said he would the day before & got me back on the road in no time. I arrived to the shop at 8am & left the dealership at 8:30am. Thank you all again! Julie

This team was fantastic. No pressure, up front pricing and a very good deal. Ford dealers that are up charging on super duty’s should beware. This dealership is eating your lunch!

We really enjoyed our experience. We even got the deal for 3 oil changes so we'll definitely be back. They were professional. Stephen Scott was great!

We had the best sales person at the AutoNation Ft Worth on the 4th of July. His name was Jorge and he is one of the main reasons we went through with our purchase of our 2022 Jeep Grand Cherokee. He is amazing!! Go to him for all of your purchases! We will definitely be reaching out for our future ones as well!

Service Advisor, Stephen, was great. He was professional and took a personal interest in making sure my Jeep was diagnosed and repaired promptly. Well done!!

Service Rep. Amy was very quick to respond to my arrival, very friendly and informative. The service was performed quickly and throughly, though I hadn’t made an appointment.

These folks over at AutoNation Chrysler Dodge Jeep Ram Fort Worth, went above and beyond to ensure I received everything I was looking for on a new vehicle. Thank you to your team!!! 😊

Amazing experience, no pressure, great deal, from Sales to Financing!!!!

Never thought that online trading could be so helpful because of so many scammers online until I met Mrs. Anita who changed my life and that of my family. I invested $1000 and got $14,670 Within a week. she is an expert and also proven to be trustworthy and reliable. Contact her via: WhatsApp:+12133736954 Email:anitacrypto44@gmail.com

This dealership in particular didn’t hide anything and had EXCELLENT customer service! 10/10 high recommend, they didn’t rush you and wanted to be there every step of the way! They even gave me a really good deal on my car!

We just purchased our third vehicle from Autonation in 5/20/22. We are in Louisiana and it is well worth the drive! Our salesman, Joseph Perales, was outstanding as well as everyone else we interacted with. Being out of state, we were able to complete the majority of the process by phone and were in and out fairly quickly. We highly recommend Autonation when it comes to purchasing a new vehicle.

I invested just $900 and received a profit of $8,200 after 7 days. You also want to trade with a legit Expert trader? Contact Mrs SHEILA BRATTON,via WhatsApp:+1(510)224-4372 She very trustworthy and reliable. Email;sheilabratton354@gmail.com

Purchased a new truck here, and just had my first service performed. Like the purchase process, I was treated fairly and with respect by people who enjoyed working there. I waited for the service, and my advisor checked in with me a few times during the process. This dealer works hard for my business - I will be back.

Do not trust the management. They gave me a price to replace a bumper and tires. Then when I said do it the GM David said no.

I’ve had my vehicle for 2 plus months now and I have yet to be provide the repairs to my used vehicle I purchased as signed on the contract, I have brought in my vehicle numerous times after discussing times for repair with the dealer. Each time I bring the vehicle in I do not have a vehicle for at least 5 days, and every time I bring it in the repairs that we’re supposed to be fixed are not done. Getting tired of going to this dealership

Bought several from Autonations and have a good service department

Thanks Logan, Shawn, and Raul. I love my VENZA. You did a great job in making it happen.

Logan was beyond amazing and helpful. I was completely stressed in the beginning of this process in buying a new vehicle. Throughout the duration of the sale he gave me peace. Beyond happy with my service and Finance manager at this location.

Jorge was just wonderful and answered all our questions. Thank you all at auto nation ft worth. Everyone was just so sweet to my grandson.. from making paper airplanes, showing motorcycle to fist bumping him when they shook our hands.

I enjoyed buying my latest vehicle here. Great car buying experience with Sales person Tyler and finance Raul. I highly recommend this dealership.