Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Fort Worth

Made an appointment at the end of last week to bring my Jeep in Monday. They said 3-5 days and it would be ready. It’s 5 days and they haven’t event touched it yet! This is the third Jeep we’ve bought from this dealership, but we won’t be back. Aside from the fact that they are terrible at time estimates, we haven’t had anything but trouble getting things fixed when they are under warranty or otherwise. You’re just a number in a long line here. Buyer beware.

Quick service and friendly staff The customer waiting room was clean

Johnny’s customer service was top tier. He kept me updated through the whole process and answered every question I had. Very professional and definitely a very valuable asset for Auto Nation and deserves recognition.

The staff in sales and service are always very personal and friendly. I have purchased several vehicles from them and the process was pleasant compared to the normal car buying experience. I don't dread a trip to this dealership.

I was able to get my truck in quick. I was promised a certain date for truck to be ready, but it was not. The only reason though it was not is because they did a thorough detail on truck and found another issue other than what it was brought in for. I'm grateful for that. The most time took was ordering and waiting for parts to arrive.

Best price for what I was looking to purchase plus hassle-free.

Great dealership. They always deliver what they promised and do so with a smile.

Larry is a great person that works hard to help , I feel relaxed when there , he has made my buying experience rally nice

Great experience, professional and fair deals.

The break room had no tv or coffee. Turn the tv on and add coffee for the customers

Customer Service was excellent my experience was flawless from start to finish. Arthur, Alex, Larry and John were all great. They got me into the Wrangler I wanted with warranty below my payment goal. They have been great in following up to make sure everything is going good with my new Jeep.

My experience couldn’t have gone better. Don Ferguson took care of getting our car in for some engine work. He kept us updated on the progress which we appreciated. We were expecting it to take several days to complete the job, but whoever was working on our vehicle finished it in just a couple of days. Since recently moving to Texas, I’m so thankful to have found this car dealership.

Customer Service was excellent my experience was flawless from start to finish. Arthur, Alex, Larry and John were all great. They got me into the Wrangler I wanted with warranty below my payment goal. They have been great in following up to make sure everything is going good with my new Jeep.

Their rapid repair service

Top notch service provided by all staff, I have been going to this dealership for 7yrs now, 4 new vehicles purchased in said time. Always treated with respect and employees willing to go the extra mile to help out a customer.

Buying portion of the sale was fine. The plate transfer process was a disaster and I wound up having to correct their mistakes myself with the tax collectors office.

Don Ferguson helped us get our Jeep back up and running!!! Most kind and friendly place. Their work was superb! We strongly recommend taking your car to auto nation and ask for Don!

Technician specialist was very helpful and prompt returning calls

I appreciated the little video from inspection tech and the comments from service advisor

Don was very helpful in the service department! We will definitely ask for Don?s help again .

We received good service from Don!

Fast, professional staff and quick

Yesterday I took my car in for a regular oil service and to have the windshield fluid connectors reattached to the sprayers. I did not have to wait long and there was a comfortable waiting room. The service was great! My service advisor was very polite, attentive and made everything a smooth process!

Don and the whole service team went above and beyond! My service appt was scheduled for early Mon (3/13) morning. I asked if I could drop off my vehicle early over the weekend, Saturday specfically, so I was not rushing to drop of my kids or be late to work on Monday. They happily accomodated my request. A little while after I dropped off , less than a hour, Don from the service team called to let me know they had accessed my vehicle. He confirmed what I had assummed was the issue, battery needed to be replaced. Additionally he let me know that they would be able complete everything that same day, including the oil change and tire rotation I needed as well. This was unexpected as my appointment was techinically scheduled for Monday, totally made my day! Thank you Don and team!

I would like to thank Larry Rivera he was on point from the first phone call to the end great guy

The service is really good. I always take my vehicle in the night before for repairs. Always a great experience. Dana Dahl is the best service person by far.

Always good service. Been going there for 15 years to buy and sell my vehicles

Customer service good. Dropped our jeep off for just a few days that ended up taking 8 days for repairs. No one called when repairs were complete, we had to call and find out it had been ready for us to pick up.

Sofia was great!! She provided excellent customer service!

It was a big satisfaction for me and I m so happy, I appreciate your service

Service was good, my xR battery was replaced along with the aux battery

Was attended to right away, staff was very helpfull,

Took my Jeep in for it's first oil change and tire rotation. All went well, except the technician did not rotate in the spare tire like I asked and the service advisor wrote on the ticket. I didn't notice it until I got home. I called the service advisor and he double checked with technician and he didn't do to. The service advisor apologized and got me in at my convenience the very next day and had it corrected. I am very happy!!!

Excellent Customer Service. Dana was great with communicating and keeping me updated on my car being serviced

Had an appt to get car serviced, 2 hours later I asked my service advisor if it was close to being completed. She went and checked and told me all the mechanic had to do was put oil back in my car. A few minutes later, a mechanic came to her desk and told her the windshield wipers she had requested to put on my vehicle were not the recommended ones and wanted to know if I wanted to pay for the more exspensive ones. I said sure, why not. Already annoyed at the time, her lying about almost being completed and price of the servicing. $119 oil change +$29 tire rotation (which should be included in the $119) $59 for wiper blades!! Well 2 hrs 45 minutes later my car was finally done!! Was relieved I could finally leave this place!! All great getting through all the construction on the freeway. Halfway home, I had to clean my dirty front windshield. The wipers didn?t even touch the glass!!! Had to drive through construction again and headed back to dealership. It was swiftly fixed, but my day was half over. I would have given my visit 0 stars, but they took off some $ from my bill which helped my opinion on this visit.

Don and the whole service team went above and beyond! My service appt was scheduled for early Mon (3/13) morning. I asked if I could drop off my vehicle early over the weekend, Saturday specfically, so I was not rushing to drop of my kids or be late to work on Monday. They happily accomodated my request. A little while after I dropped off , less than a hour, Don from the service team called to let me know they had accessed my vehicle. He confirmed what I had assummed was the issue, battery needed to be replaced. Additionally he let me know that they would be able complete everything that same day, including the oil change and tire rotation I needed as well. This was unexpected as my appointment was techinically scheduled for Monday, totally made my day! Thank you Don and team!

Just purchased a 2023 Jeep Wrangler here. Nyle Moore made the experience there awesome. I was in and out of there in no time. Definitely recommend

they great customer service. service provider joe keep informed while they had my truck.

Easy sale, nice people to work with. Fast and friendly. Only left out a few details that needed to be included in presale conversation about insurance changes. Besides that great convenience and worked really well with getting my trade in for the highest value and covering the entire payoff of my previous vehicle plus over 6k rollover to the new vehicle to keep my loan amount same as before with more expensive vehicle. Thank you AutoNation! 5/5 would recommend

Overall happy with the deal and would recommend them to others. They're not much different than most new car dealers and the process is too long in my opinion. However, I would go back.

Kyle was awesome. He communicated with me the whole time my truck was there.

Very pleased with my experience at this dealership! They made the process smooth, easy, & quick. Very friendly & professional staff here. Thank you to Max & John for getting me into my dream car!! 🤩

My Service Advisor Kyle was great. He communicated the whole time my truck was being looked at.

Good work done right. We?ve purchased the Jeep here and they get all our business.

I purchased my jeep wrangler here and now I get it serviced here twice a year. Always a great experience!

Just one visit to get new key programmed to my truck

Pretty horrible experience on my last trip, 3/3/23. My service advisor was out which isn’t a big deal, but then my appt became a 60-90 minute wait for an oil change. Needless to say, that turned into a 2.5 hour trip for simple maintenance. I only went because I have the Jeep Wave program at the moment. After this visit I will most likely never use their service center or their dealership again. I’ll pay for the convenience of using another place to do oil changes and tire rotations if this is the expected level of service there. Another reason to not get dealer services and maintenance plans.

Excellent service between Body shop & service department to resolve noise issue that was heard after finally getting noise matters with windshield taking care of....Receptionist for the Body Shop was very very very Good & tremendously Tremendously Helpful & Took time to take calls & handled them with very good professionalism!!!!!!!!!!!!!!!!! Randy the manger was very understanding & took time to call me with updates with issues on truck... Since 1st experience with a 2015 1500 that was t boned while bck,the body shop took of me then,and that's why I bring my truck to ur dealership above any other 1s bear me!!!! Only matter with Body shop when insurance checks got stolen, like to been in loop on how my check got from your dealership to individuals who cashed that check....like to know if was an individual at the dealership who intercepted that check & committed fraud .......Except for that ,service at your dealership has been above par.....thanks fir taking care of ve hiles I brought to youll......

Stopped into look at a few.vehicles we had seen on line. Andre was the one who was helping us, we test drove a truck that turned out we couldnt get into. Was close to their closing time so we got kind of pushed out and told the manager can search orher locations for our qualifications on vehicles. Called the next day and asked Andre to see about two different vehicles and let us know. Called later that day because no call back and evidently Andre had already left for the day. Called back the next day got Andre and he said they wouldnt work needed an excessive amount down. Told him I never heard back form him to let me know about the other two not working. He said I hear ya and laughed. I asked to speak to his manager and he said hold on and phone hung up on me. Called back and he was not available. One of the worst experiences ever at a dealership and first experience in Texas. Hope.other dealerships are better than this company. Will.not ever be back or not reccommend to anyone.

Very easy to make the appointment. Arrived on time and was immediately greeted and checked in. I was shown the lounge, which was large and comfortable. There are no refreshments, which is unfortunate. It would be nice if a place of this nature had a coffee option. The service went smoothly, no issues. Checkout was easy, and everything was explained. Prices seemed a little high, but overall a good experience.

The dealership always does a good job. Scheduling service online is also very easy and they have a really nice waiting area to boot.

Wouldn’t recommend going here for service to my worst enemy. Slow, expensive, unprofessional

First time here to get my truck recalls serviced and now my place of choice moving forward. The staff is very friendly and straight up honest. Sofia handled my 2 hour wait exceptionally well. Highly recommended.

Heads up – this dealership does not have a courtesy van service. So if you are single, and this is your only vehicle that you’re dropping off for maintenance, you will have to bother a friend/neighbor for a ride or pay for a Uber home which is what I had to do-twice. Took my 2020 Ram in for a intermittent check engine light just prior to 36,000 mile warranty expiring. First time I left the vehicle I took a picture of the light on in their service bay. Somehow between the drop off and the technician looking at the vehicle-the light no longer appeared -so they would not repair anything-despite the fact, I already had the code analyzed at a parts store as P3401 and showed documentation of that. So, of course, the light came on again the day after I picked up the vehicle and thus requiring a second trip to drop off the vehicle and a second Uber ride. And once again, I had the printed diagnostic as the P3401 code and showed it again. This time they actually fixed the fault and I I’m keeping my fingers crossed that it does not come back again. The only reason I use this dealership is that they are the closest ones to my home and I wanted this covered under factory warranty. Also, they have no loaner vehicles for customers. And good luck having a service advisor return your phone call or message in a timely fashion.

no muss, no fuss oil change... was done quickly with no issues.

Team performed recall repairs on my Jeep. Completed the job fast and efficiently.

Joe did a great job communicating everything.

Don at Dodge North Fort Worth was very helpful in answering any questions I had. And also helped get my truck to me in a timely manner.

Great people, made for an easy experience besides one mishap. The only negative I have was the used car sales manager slightly pulled weatherstripping out in the sunroof of my truck. He tried to say that would be 2500$ off the value of my trade in since my sunroof was damaged and didn’t work. I showed the sales team and him that the sunroof did work and had never had my weather stripping like that before. Maybe it was a 1 in a 1000 coincidence it magically happened when he got in my car but I highly doubt it. I think the part that irritated me the most was the Used Car Sales manger was very unprofessional, rude and raising his voice to me while I was showing their staff that indeed my sunroof did work. The new car sales staff were 10/10. They stepped in and told me I would not be charged for something I didn’t do. They also made the buying process very easy. The new car sales staff is the reason I will be coming back here exclusively to buy my cars from now on. The new car sales staff is the reason I still rate this a 5/5. I met 10 outstanding people that day and only 1 terrible person so I will not let that affect the score. I just recommend going over what they try to charge you for on your trade in.

I will drive the extra time to avoid using this service center again. AutoNation has a communication barrier with the physical service center/advisors and the answering service. I requested services (3) different times that were not performed when I left my vehicle at their shop. First experience was average. Second was severely disappointing. Someone else may get lucky.

Excellent service and guidance from Joseph

I bought my ?22 Ram at this dealership and brought it back for its first service

Great service was greeted promptly and staff was nice

Had a great experience, Joseph worked hard to find a vehicle in our budget with the mileage and additions we were wanting. Love our new Escape.

The service was fast and amazing!

Great service. Taken care of fast. Thank You

Dana has been amazing each time I have worked with her. My truck service is always done on time.

good fast and very friendly service

Excellent. Transparent.

Did not have an appointment, man said it maybe 2 hours, so I had no choice but to wait. Luckily I had less than an hour and oil change and tire rotation was ready to go.

Super happy with this location. It?s been professional since day one! I have full trust taking my jeep here.

DON'T BUY FROM AUTONATION! Horrible customer service. Didn't take care of me at all after days of waiting trying to get answers to the deal they alleged they made only to turn around and sell the car right out from under me and refusing to give me a written breakdown of the deal because they were hiding some kind of maintenance pkg within the monthly payments which is why none of the numbers they were telling me maid sense. By the time i caught on they sold the car. unacceptable customer service and didn't care at all about me as a customer

I love my new 2020 Jeep!! Arthur in sales is simply *the* best. My dad has bought two cars from him, my sister bought her car from him and now I’ve just made a new car purchase for myself! With so many alternative ways to buy cars out there, it’s hard to find trust in dealerships anymore. But rest assured Arthur and Autonation are fighting for your satisfaction, unlike some app or anon chat service. He was so knowledgeable, hard-working and respectful. Our whole family will continue to use *only* him in all our new car endeavors. HOWEVER-I do have to say we had an issue with the gentleman who handled our financing, though. In all my years of buying cars, I’ve never had anyone do what he did and I was very disappointed. My family and I thought it was a very very dishonest, dishonorable and disrespectful act. But my engagement with Damarcus won’t affect my relationship with Arthur and autonation. I just want to warn others to be WARY of Damarcus in financing when finalizing your loans and the warranties you say no to! As long as you chose Arthur and ask for anyone else in financing, you should be GREAT! My 5 stars are only for him :)

Showed up 15 minutes early and waited until my appointment time came. While I was waiting I watched the employees in the service center laughing and enjoying conversation. I will say they were working on paperwork part of the time. I was not acknowledged until my appointment time. After they took my truck I waited 1 hour and 45 minutes to get my service done ( oil change, tire rotation, and a tailgate recall repair). It was an hour and 45 minutes only because I was tired of waiting (they were aware that I was waiting) and went to see if my truck was finished. It was and was parked in the customer pickup area. I went inside to find out if I could have my truck and the person asked who was my service advisor and I said Don. He told me that Don was at lunch. He said I could have my truck and if it would be ok if Don emailed me my paperwork. Haven’t gotten it yet. Usually I get great service. I guess I shouldn’t schedule my service if it is going to interfere with lunch. I had to each a late lunch. I think they should have backups when people go to lunch. That would be good customer service.

Our overall experience was top notch. Coming on from out of town, we scheduled an appt with Larry and he streamlined the process so we were test driving and purchasing within an hour. Staff was very professional and we left extremely happy in our new Grand Wagoneer!

Good job

Don was friendly and helpful!

Joseph was very helpful with my experience on yesterday!

My visit was good I was treated good they were prompt at getting my vehicle i and out very pleased with the service

I would like to thank Kyle Evans at the service center. Had an issue with truck which he went the extra yard to get completed. His service on this issue was beyond what most dealership would do. He delivered on time and corrected an issue on the warranty. Hard to find great service like this nowadays.

Very disappointed with the communication. Dropped car on a Tuesday, didn't hear from them until Thursday afternoon when I approved the repairs, and then never heard from them again unless I reached out and they could NEVER give me an estimate of when the car would be ready. Finally heard from them the car was ready the following Wednesday (over a week for replacing one "sensor" for over $1,000). Picked the car up and it still had the exact same problem. They hadn't fixed it. I ended up taking to another jeep dealer who immediately diagnosed the problem and made the repairs in one day.

My Experience was great they welcome you once you walk in. Marcus was the gentlemen to attend me and he did great he made sure i was taken care of and everything.

Don?t buy the extended warranty for your car. It?s an absolute joke! Had my JKU in for repairs 5 times. Only covered two times. Also feel like I got completely screwed on the amount they gave me for my sell.

Take for ever to get an oil change feel service techs milk service to make more money.

I always dread coming here because of how rude the staff is, and because of how they seem to pressure you to get things fixed when you tell them no. Today I sat in the waiting area and was waiting for a technician to come and get my car for an oil change. The staff looked at me various times and instead let me sit in my car for more than 10 minutes before I decided to leave. This is one of the worst places I have been to

The service was fast and friendly!

He was very professional and helpful with me.

From the scheduling process, to intake upon arrival, to the service, and communicating throughout - the service was prompt, professional, and clearly communicated. I will go to AutoNation again for my Dodge service, and I would recommend others also.

Great customer service as usual. First time I purchased tires from dealer and they matched price of national retailers.

Service department needs to learn about customer service! Failure to update customers is a bad, bad thing! 3 weeks without a vehicle and lack of the dissemination of information makes for a very bad experience.

Dana greeted me with a smile and an energetic attitude. She was very knowledgeable about my service request and provided me a cost estimate and time estimate on the spot. My car was completed under her time estimate and performed to my expectations. While I didn't have any dealings with the mechanics, Dana made me feel like I was appreciated as a customer on the front end. I will be contacting Dana for any future work I need to have done on my car.

Got my first oil change on my Jeep Gladiator and Don was fantastic! He got me in earlier than expected and kept me updated the entire time.

This is the first time we buy from Autonation Chrysler Dodge Jeep Ram @ North Fort Worth. My wife is very pleased with her new 2023 Jeep Gladiator. Arthur Basile was excellent at showcasing the Jeep and very knowledgeable about it. He made our buying process very easy, we're very satisfied with all the process. Will definitely consider them for our future cars.

This is the first time we buy from Autonation Chrysler Dodge Jeep Ram @ North Fort Worth. My wife is very pleased with her new 2023 Jeep Gladiator. Arthur Basile was excellent at showcasing the Jeep and very knowledgeable about it. He made our buying process very easy, we're very satisfied with all the process. Will definitely consider them for our future cars.

They got it done when they said they would. Don was very diligent and easy to work with.

The transaction went very well everyone nice

Very pleased with the service. Nyle, Max, and Damarcus were very helpful and friendly. Drove 2 hours and 40 minutes to the location from my hometown to buy a vehicle. They make the process easy and pleasant. Definitely recommend buying a vehicle from them.

Got my service and repairs done at this place, excellent service and would recommend to a friend.

Great service, timely visit / appointment for an oil change and full Jeep Wave service!

Honestly it's very frustrating when the communication is just as bad with the GM. We left a bad review the GM responded and told us to call them so we can get the situation rectified. We called today and spoke with the GM and we expressed our concerns and in the end he said there's nothing he can do. So, do I recommend this dealership that would be NO! Poor customer service, the service department horrible. I won't be back.

Every time I go in for service there is always some issue and that involves customer service. As an example my 2022 Ram Longhorn 2500 had two recalls. One for tailgate and other transmission dip stick. First time I took it in the parts were on back order. They sent me follow up email to schedule service. I confirmed with lady scheduling that parts were in stock. She put me on hold to call service advisor , came back to me and said yes. Needless to say when I show up no parts. To make matters worse the service rep on far left when you walk in service dept wanted to argue with me. Total lack of respect, I would fire him day one. Lastly the told me when I scheduled they would have a shuttle service. When I arrive they said shuttle driver quit. My brother had problems with service department as well, told me to drive the extra miles to Moritz , guess I will listen for now on.

Oil change went quickly and was great customer service I use this dealership all the time.

my experience this visit was great! Sandra greeted me with a big smile as soon as i walked in the door she was very friendly and stayed on top of it and communicated everything very clearly she was awsome!

I didn't buy my 392 at this dealer but have used this dealer for service due to the dealer I used to purchase it at was so far away but every time I use this dealer they are top notch and I will from now on use this dealer for all my auto needs.

Fantastic experience. Staff is non-aggressive, polite, knowledgeable. I would not hesitate to purchase form this AutoNation again. Recommend anyone looking in this genre vehicle to put this dealership on their list.

From start to finish the was a pleasant experience. Maxwell was very friendly, professional, and very informative. He was not a push salesman and surprisingly was able to keep a normal conversation vs be awkward about stuff. I would definitely recommend him and the dealership.

I received a recall notice for the tailgate latch on my Ram. I made an appointment online. I arrived at the service department a few minutes early. I was promptly greeted, did a minimal amount of paperwork, was offered coffee and told where the waiting area was located. I was told the simple procedure would be completed in about an hour. The waiting area was clean and comfortable. After about 45 minutes the service tech came and got me and took me to my truck. She explained what had been done and I was on my way.

Andrey was absolutely amazing. He went above and beyond for me and sold me a 23 TRX at MSRP. Which is not common. Him and his dealership will get my next 5 car and truck purchases! Thank you!!!

Horrible customer service. Cant get thru when you call for updates on your vehicle. Took our car in for service and was badly miss quoted on price and was also given the wrong recommened service paperwork. We wont be bringing our car back.

Joseph quickly responded to emails and questions. We lived two hours away and he made sure the car was ready for us to test drive at our appointment time. Didn’t let car get sold before we got there. We bought 2021 Ram Laramie 2500 diesel and love it.

Dana was a pleasure to work with, Thankfully they got my car up and running with great communication.

It was an unexpected day for us to be blessed with a new vehicle but with the help and dedication of our salesman Ivan we were able to drive home with our new Jeep Grand Cherokee. Ivan was very knowledgeable and his expertise goes beyond words. I was a pleasure to work with the people at Autonation and I highly recommend this location.

I came in as a tired teacher looking for a vehicle since mine had been totaled. They respected my time, got me the best deal they could, and were so helpful! I highly recommend them to anyone else!

I had an amazing experience with AutoNation Chrysler Dodge Jeep of North FW! They respected my time and as a tired teacher on a Friday, I was so thankful!

Joseph is very professional very courteous and his customer service skills are excellent

The dealership offered a fair price for my car. Trenee was great. But taking 2 hours to complete the paperwork and recieve the check is entirely to long.

Made an appointment to get some minor work on the my car. Don got me checked in on time, kept me informed throughout the service and my car was ready in no time.

Super friendly, efficient and honest. I received multiple text updates throughout my experience. The turn around was very quick. Fantastic experience

Even though I didn't buy my 392 Wrangler here, this is the closest dealer to my home. I have brought my Jeep in twice for oil service and they always cut me a brake on a full synthetic oil change. Their fast and easy to work with. ☠️

I easily scheduled a time to bring in my Durango for a recall. The service manager quickly signed me in and had my car ready to go in an hour. Great service!!

I can't explain myself right now what I received on my Bank Account was so great and surprising, an amazingly huge amount was sent to me by trading with an expert, You so much deserve accolades on this Mrs. Alexander Melissa Always do your best, what you plant now you harvest later, I made $6,900 with just little amount of $500 She did a great job, thanks to Mrs. Alexander Melissa for making that come through. Please all you have to do is to contact her and be a part of this online investment, WhatsApp:+1 (210) 628-9394 E-mail: alexandermelissa800@gmail.com

Had a recall on egg cooler. Scheduled appoint and it took two weeks for repair only to have check engine light come on diving home. Called to schedule appointment with no call back. Took it back in and they had to do another diagnostic to find out that the egr valve that came in the new part was leaking. Replaced it and a few weeks later check engine light came back in. Scheduled appoint and they told my wife they charge a diag fee of over $250. I called and let them know the code was related to egr valve. 1 1/2 weeks later I?m finally called and told truck is ready and they had to replace the egr cooler as coolant was getting into the dry side and the valve failed. Poor replacement parts, diagnostic and communication after having my truck for over five weeks total during the three visits.

Customer service is extremely helpful. They went out of their way to help me. Great place to work with.

I just want to say my experience at AutoNation was better than I expected. I needed a car quickly because my car was wrecked the day before. The whole process only took about 2 1/2 hours from the test drive to getting financing. My monthly payment was a little more than I wanted it to be, but I'm ok with it. I want to thank Francisco and Ivan for a stress free time. I will definitely recommend them to my family and friends.

Joesph was my advisor he was great at communicating. Did a excellent job with everything

All went smoothly and as expected.

I recently went in for my truck maintenance. I showed up at my appointment time. Don was my service rep, and he was prompt, professional and friendly! I added few more items to my scheduled service, and asked if the service could still all be done in about 2.5 hrs as I had another appointment later. He assured me they could. Sure enough, in about 2hrs, everything was done. I would highly recommend Don to address your service needs

I purchased a 2020 charger with 36k miles for 26,941.11 cash for it to break down less than 48 hrs later! The Buying process took 2 days, floor mats went missing upon pick up of the vehicle as well. Was offered towing and repairs under the 90 day 4k warranty but car remains in the driveway unable to start! Highly do not recommend Autonation

Excelente calidad muy buena atenci�n al cliente .... y muy satisfacci�n de comprar my jeep

Quick and courteous. I figured that my truck would be in the shop for 3-5 days, but it was completed in a day and a half. Awesome and Amazing!

Very quick and courteous. Greeted before I even entered the building. No haggling and constantly trying to get me the best price for rates and warranties.

Very quick and courteous. Greeted before I even entered the building. No haggling and constantly trying to get me the best price for rates and warranties.

Jared was great to work with and took great care of us.

The lady that helped me out was phenomenal!! Dana!! I've had her twice now! She doesn't make me feel rushed, she doesn't make me feel like I'm wasting her time. She gets me in and out. She's honest about what she can and can't do. We both forgot to check my windshield wipers, she knocked it out quickly. She's always smiling!! Love her!! I'd give her 10 stars!

simply pleasant

Jared was great to work with and took great care of us.

The lady that helped me out was phenomenal!! Dana!! I've had her twice now! She doesn't make me feel rushed, she doesn't make me feel like I'm wasting her time. She gets me in and out. She's honest about what she can and can't do. We both forgot to check my windshield wipers, she knocked it out quickly. She's always smiling!! Love her!! I'd give her 10 stars!

Quick and courteous. I figured that my truck would be in the shop for 3-5 days, but it was completed in a day and a half. Awesome and Amazing

It was exciting Ivan gived me attention and he explained to me the process

They have sold me 5new and 1 used since 2017. New sales the best so far . Auto repair is another story. Not good news.

They really worked with us. It was very pleasant. Had a good experience love the sales person.

This Gladiator is a dream come true. This Jeep is awesome and we love the app that lets us monitor the status. There are so many fun features that we have not had time to use them all.

First I have to say that the Service Advisors and technicians are great! Very thorough and helpful. However, with busy schedules and limited locations, it is very hard for me to justify sitting around for hours waiting for a simple oil change.

A little while ago, I was after a 2009 Volkswagen Beetle. I reached out and Chloe would be helping us. After emailing back and forth. I finally decided to make the 1hr and 30min drive out to this dealership. I had verified the car was still available before making this trip. Once I arrived we spotted the car at the very front of the lot. Upon going inside, we asked for Chloe and a gentleman stated that she was busy and that he would be the one helping us. HOWEVER. Upon asking for a test drive. The gentleman explained that the car had sold "Months ago" and that she "Only said that to get us down there". I'd pretty much made a 3 hour round trip for absolutely nothing. Don't waste your time, they are just gonna lie to you.

Service dept was great, but the sales area very rude and we had a terrible experience here based on how we "looked" their sales lead didn't think we "Looked" like we could afford a vehicle. Sales team lead's words that I overheard as I walked in from inspecting the vehicle after giving all the required information (DL and insurance) to test drive a vehicle. Very concerning that we are dealing with this in 2023.

Unimpressed. Arrived for an oil change appointment and presented a Mopar coupon for an oil change package. The coupon listed Autonation as a participating facility, but we were immediately told that they don’t honor it. They did honor the one time discount price and would later decide to go ahead and honor the coupon. Sat in the waiting room and watched as other employees came and got other customers to let them know their cars were ready. After an hour and a half I walked out and saw my wife’s Jeep parked outside of the garage so we went back into the service center and our representative was eating. I understand that people need to eat and that’s not an issue, but how much longer would we have been there had I not checked on our status? Representative was friendly and got us checked out and when I opened the door I saw that they didn’t vacuum out the floorboards as they say they do as part of the service. Also, the tech who got in the car apparently had oil/grease on his boots and left it all over the interior trim. We bought the package so we’re locked in for two more oil changes but I will not return for oil changes after that. I do like the tech video that they send shows you their inspection. Maybe this was just an accumulation of mistakes but it left me feeling unimpressed.

Didn't take long to fix my truck, only thing is they need to train there mechanic to clean his greasy hand prints off my clean truck

Quick service

I brought my 2020 RAM Longhorn Laramie 1500 in for an update on my UConnect. My awesome service advisor Sandra Gomez informed me that my RAM needed two updates and was able to effect both during the same visit. I highly recommend the AutoNation North Fort Worth. I am so please with them I ordered a 2023 Longhorn Laramie!

My service lady is awesome! Dana is great and gives me advice needed and nothing more. Straight to the pint without hassle. She does her job and does it well!

Quick and easy they did try to get me to spend money on other stuff but I'm sure they do repairs and everything well and aren't rude when declined work

Quick, easy to work with and a good experience every time.

Great professional staff 👍🏾👍🏾

Friendly staff, quick service.

Dana, my advisor was great, she knew the history of my car.

Best experience I?ve ever had on purchasing a vehicle.

Beautiful service experience the best thank you for all

Best experience I’ve ever had on purchasing a vehicle.

Very quick service.

Had my oil changed this past weekend and they did an excellent job of keeping me updated and being fast and efficient.

Sale went smooth

Don was very helpful and friendly. The service team did a great job.

As usual, Joe, in service, communicated well with me as to the needs of my vehicle. The service was expedited nicely.

1st thing :They sold me a Vehicle with a different engine than what it should have 2nd : they tried to cover up saying it was my driving and nothing was wrong with the truck. 3rd: they kept giving me the run a round instead of correcting their mistake. You would be better off going to the mom & pops dealer around the corner than to risk it here.

This dealership has always been a pleasure to do business with over the years. Sales staff is friendly and not high pressure. The financial department is informative and helpful making the finance portion a breeze. When services has been required, times and schedule have been reasonable. I would recommend this dealership to my friends. I will certainly go back there myself.

Brought my truck in for a routing service. They did everything expected and more in a quick effeicent manner.

Worst communication and repair I?ve ever experienced. It was at the dealership for a week and they claimed they heard no noise, but when I picked it up, it miraculously appeared again. This noise was heard by mechanic and I heard nothbut excuses. I bet it was never looked at.

excelente service thankyou for everything

Took almost a year for Dodge to get the car built, and has several issues with the paint.. So need to go see them again. However, the dealership experience it self was great. I worked with Romani Whittaker & Larry Rivera

Got a new jeep for a great price! Jared was easy to work with!

Awesome and fast. Very courteous staff

Very good nothing I would change everybody was very nice

I had a decent experience here. They were timely when getting me through the process. Good about keeping me up to date on where they were with the work and when it would be ready.

Went in for a recall, great customer service and repair turn around was quickly

Although the facility itself is pretty basic and not memorable, the employees that I have dealt with over the last 5+ years do make it memorable. Almost every person greets you with a friendly smile and they work as a team helping each other out if the person you're looking for isn't available. Stephen is the service manager I deal with and he is absolutely fantastic in how he explains things and makes you feel important, great employee.

Great service! They were quick and honest! Stephen was my advisor and he was very helpful with getting me in and out on an early morning!

Pleasant experience. Thanks for the great service!

Jared F. is extremely professional and knowledgeable. He helped making the car shopping and buying process efficient and quick. If you want a great deal go to Jared.

Great place to have service done on my car. I can always get an appointment.

They were professional and did a great job getting me back out on the road

Jared Helped Me Buy A Used Car From Autonation, The Process Was Quick And Easy. Will Be Buying More Cars From Jared Thanks!

Great customer service and quality affordable repairs and maintenance

Don Ferguson and Mike Ulen are an amazing team! They took time to ask questions and listened to my answers. Totally professional and friendly. They even took time to explain the why and followed up to assure my truck was fixed. It’s over a hour drive but rest assured it is worth the drive. They earned my business! Simply by appreciating my business. Great experience.

We were in for a couple recalls and were told by Dana it might take 1 hour and 45 minutes, however the process took only 45 minutes. What customer service and Dana was absolutely the epitome of great customer service. She answered all our questions, and we came away with such a great experience from AutoNation. Dana

Fast thorough fair priced service, will be back again soon

Great experience with this dealer.

Excellent

I was scheduled twice for the same recall repair on my Ram 1500. When I got there the first time they didn?t have the parts. I was told they would call when the parts arrived. I never received a call. After a few months I reengaged and was told that they had the parts; so I was scheduled for 28 December. When I got there I was told that the service was going to be completed that day. Not more than 15 minutes after I left I received a call stating that they they only had 1 mechanic and they needed to keep it, not sure for how long. I went to pick it up and rescheduled it for a third time. I?m not sure why it was scheduled on a day where they only had 1 mechanic. Hopefully the 3rd time will get me green.

Better and easier than any experience selling a car….at 50 I’ve done quite a bit too!!

Salesman and finance guy were very friendly and great. Dealership management needs much improvement. I received confirmation of credit approval at 11:15 and I informed sales rep and finance manager we were on the way to pick up the truck. We live 3 hours away. I told them we would be there by 3. We had delays along the way which I relayed to the dealership. We arrived at 4:30. Truck was dirty and not prepped for delivery. No paperwork had been started. The sales rep did offer to detail the truck, but that was after we arrived. That should have been done prior to our arrival and short test drive. Loan paperwork should have been started. It took until 6:30 to get everything done. 2 hours is an unacceptable amount of time considering the dealership knew we were coming and had hours to prepare. Will never go back or recommend.

Great work, jeep running good. Thanks guys!! Will be back.

Don was very professional and friendly. Took the time to explain the process and repairs afterwards. I knew what to expect and he delivered on the expectations set. My truck was fixed my technician Mike, he is very knowledgeable and help explain the why if needed repairs. This was a great experience and I have found a new home for my service needs.

Service was great and my assistant was so sweet and kind. She was very informative. Will be back!

My sales representative Jared Fitzgerald, the sales manager, and finance manager were all super great to us during the purchase of my 2022 Ram 1500. We got an amazing deal and I trust them to shoot me straight. No gimmicks, no dealer add-ons, or any surprises like we found at several other dealerships. I will definitely shop there again and highly recommend them.

Very positive, I had an appointment and was in and out right on time

Very pleasant to deal with. Very customer service oriented. I would definitely do business with them again. Also very nice vehicle at a great price. Top dollar for my trade in. Nice job guy!

Very good work, and great service advisor.

They, as always have been very helpful and my jeep was taken care of. I appreciate their professionalism. Heidi Mendelsohn

Jered had sold me a Jeep and was very helpful throughout the transition when buying. Even when my thermostat blew, they took it in to get if fixed with no hassle and even offered to pick me up from my work to get my Jeep back to me. Solid A+ customer service from Jered. I would do business with him again.

Great service , informative on if something needs attention, Sales people not swift

Simple and easy. They could have made it more difficult for me to get a warranty replacement on my battery. But they made it simple and easy.

All the staff was friendly and helpful. It was very cold and the hot chocolate and coffee was a nice to have. I purchased a vehicle and had a slight problem after I left and they fixed it with no charge within the 5 day warranty period.

Beware of this location’s bait and switch! Came in asked to buy the $340 pre paid oil changes! Before any service was done. The lady who took me in said alright. Once it came time to pay, Elvir Bajric (Service advisor) said oh the guy who applies those isn’t here you just need to pay the $285.37 They advertise $149 diesel oil change… it was a horrible experience. I’ll never will return to this location. Please beware and don’t make the mistake I did and take someone’s word for services promised. They will not honor their word or mopar service specials. I’d stay away from this place and just head to Jiffy Lube like I should have.

I have been to this location several times b/c the location on N Richland Hills is never available. This location provides excellent customer service, speedy service and are kind and courteous.

Dana was great! She was professional, respectful and friendly. She made the process easy, gave me update on my services and made sure it was done in a timely manner.

Great experience buying my husbands first vehicle! Tony and Shawn helped us through every step and made it painless.

Literally the worst experience I’ve ever had buying a vehicle. Christopher was the worst to deal with and the worst at getting things done not to mention a complete liar and waste of my time. From the start of my buy I wanted deliver to my door, he fronted this as a dealer transfer for 750$! To transfer to the same company branch in Amarillo and not my door! He literally wasted my time with any questions or things I needed done and I had to call the manager who did nothing to fix this issue either but got information I needed. Literally buy anywhere else and save yourself the headache from these people *update. This dealership messed up on their end of the paperwork leaving out co signer on title transfer and they wanted me to re apply just as myself on the loan just so they didn’t have to fix their own mistake. Very horrible people just stay away from here!

Very quick service and was kept up to date on the status of my vehicle. Friendly and just appreciate the communication.

Joy made getting a car easy and stress free 100% recommend this Auto Nation now my 3 car though them and I couldn’t be happier.

Very professional and friendly.

Joy was amazing and I will definitely be back when I?m ready for a new one!

Fair experience at this dealership and the problem with the vehicle is still there.

Got the job done but took a very long time

Called parts department to ask a question and the man on the other end was so rude. Kept interrupting me when I was trying to tell him what I was looking for. He assumed he knew what I wanted and he was not even close. Called grapevine got what I needed in 5 min

I would give this place 0 stars if Google gave me the option. I scheduled an appointment to test drive an F-150. I received confirmation of my appointment and time. Once at the dealership, I was told both the employee I had an appointment scheduled with, and the truck, were not there. I was told the truck had “sold” but that the buyer’s credit was not approved so the truck was “on its way back” from Plano. I sat down with another employee who broke down some pricing and continuously tried to get me to agree and sign on a price (with a god awful rate), before even seeing the vehicle. I scheduled ANOTHER appointment for the next day to drive the truck which ended up having scratches and missing parts. Coincidence? I think not. I then told the employees I was not interested in the truck and told them exactly what i was looking for, down to the trim level and color. Following that day, i have received numerous emails with their newly listed trucks, not a single one of them being the truck i told them i am looking for. These employees see dollar signs when you walk through the door, not people. Save yourself the time and money and look elsewhere.

Easy scheduling, quick service. I did not wait even a minute before a service rep was receiving my truck.

I called and scheduled an appointment to be at the dealership this morning to purchase a truck they had on the lot. They called and texted me the morning of confirming I would be arriving for the truck. I got to the dealership with my wife to only find out they had sold tge truck that night and didn't text or call to cancel my appointment. I guess bait and switch is still a sales tactic for this dealership.

Don was great!!! Ordered parts came in got right in and right out.

Nyle and the whole sales team were amazing! I am an out of town purchaser so i called and asked nyle to send me a detailed walk around video which he did without hesitation. I made the decision to purchase the truck, bought my plane ticket and Nyle held it for me on my arrival. I came in late and they stayed past closing to make sure we could finish up the transaction. Big bonus, when i finalized the sale in finance they offered me the warranties and financing but didn't put on the hard, drawn out close to twist my arm into a deal. I used my own financing and walked out with a great truck at a great price. There was a small discrepancy with the truck that i missed in the videos and Nyle didn't realize until i was already at the airport but in the end, they were honest in the whole process and made it right. Almost spent an extra 5k on a local truck that was exactly the same and had more miles. So glad I connected with Nyle and made the trip down to Fort Worth to buy from Autonation!

They no longer offer their drop in oil change, so I had to make an appointment and come back a week later. On the second trip they quickly processed my reservation and completed the oil change in about 30 minutes.

Service was great!!! Never have any problems

Don, my service advisor was excellent. Service was done perfectly as asked. No hassles or haggles. Very upfront. The service waiting room leaves something to be desired. Not the greatest or comfortable chairs, but it is just a waiting area. Overall I would go back again.

Awesome experience as a first time car buyer. Francisco was very helpful and I love my new Jeep Grand Cherokee 4xE!

Took my 2014 Jeep Cherokee Sport here after I had another Jeep Dealership try and find out why the lights would go out randomly, parking break light intermittent, as well as key fob intermittently working. With in two days they found the issue and was able to resolve, even though the other place "said" it was fixed.

I would prefer to be told sooner that they are running behind not hour after my appointment time.

Friendly people in the service department. I have walked around the lot 3 times now and yet to find a salesman.

Great service, the staff was very nice, they will get my future business

Fixed my Jeeps steering issues and death wobble!

Prior to 2020 this place was great. I trusted the service workers and the service was super efficient. The past couple of times that I went the service has been slow and incomplete. I went the week of Thanksgiving for an oil sensor light. They told me I needed an oil change and that should fix the problem. It took about an hour and they said it was fixed. They charged me $150 then I drove around the block and the light was back on. I had to bring my car back. They kept it for about 4 days and then charged me a diagnostic fee of $200 and gave me a list of issues. The total was going to be around $1000 and $700 of that was labor alone. Then tried to bribe me into giving them a 5 star review. Long story short I took my car elsewhere and only paid $100. They took less than an hour to fix actual problem. I didn't need all the parts the dealership claimed. The dealership also did not top off my fluids for the second time. I WILL NOT BE BACK!

Great service and in timely manner

Fast and quick service

I'm in Savannah Georgia and Bought a new 2022 ram limited ecodiesel from them 3 weeks ago. Best price I could find nation wide and I was surprised at how easy it was.... the price was exactly as advertised and they walked me through everything I needed to get in order to facilitate the sale.... I was kept in the loop about everything during the process and when it came time to ship my truck I was told it could take 2 weeks possibly 3..(bummer) ..... 4 days later I was driving my new vehicle! I couldn't believe it.... half way across the country I ordered the exact truck I wanted for the lowest price available and honestly believe I spent less time on the phone or with emails than I would of if I walked down the street and bought a truck I only kind liked off the lot with a local dealership......... I'm gonna be straight forward I won't need another vehicle for 10 plus years but my wife and friends will and this is the first place we'll look............ and with how they conducted business it'll likely also be the last!! 5 STARS!

Dana was great at keeping us informed of progress of our vehicle repairs.

The car I bought had a dead battery when I went to look at it. The salesman looked dumbfounded when the vehicle wouldn’t start and had no response, so out of irritation, we left. After looking at several other vehicles at other dealerships, I realized that this was the vehicle I really wanted. When I went to another AutoNation, the salesman stated that he could sell me the one I wanted and would get it running and in good condition. However, I did not have my trade-in with me and had explained to them that I wasn’t driving my trade-in because I did not feel comfortable driving it with the way it was acting (shaking when at a stop and acting like it was about to die on me). Nevertheless, the dealership was eager to complete the deal THAT night without seeing the trade-in. This was on a Saturday evening. Come Monday morning, they told me they would send a tow truck to pick up my trade-in and that the car I bought had already been transferred to their location awaiting my arrival. After waiting on the salesman to contact me back and receiving little communication for hours at a time regarding the tow truck I was awaiting for my Trade-in, my husband and I got sick of waiting and paid for a tow truck to deliver our trade-in to the dealership so that we could discuss things with someone face-to-face. When we arrived at the dealership at about 730pm, you could tell that we were an after thought since we had already completed the paperwork the previous Saturday. The salesman finally appeared, took our trad-in keys without looking at the vehicle and then went to get the tags for the car we purchased. Not until the salesman came back to tell me he was taking me to the new vehicle, did we know that we were having to drive to the other dealership (at least 20 minutes away) to go get it. [By the way, it was pouring down rain that evening] The dealership it was at was obviously closed by this time. When we got there, my husband and I waited in his car completely stunned at the disorganization and lack of communication. The salesman had gone to get the keys, did not check to see if everything was working on the vehicle or that everything was included like it had said on the purchase receipt. The salesman finally came back out, handed me the dealer tags and keys and that was it, he was finished with me. I got in it for the first time with it running and had to figure out how to turn the lights on, etc. As I was leaving, I noticed that there was no gas in the vehicle and I would need to stop at the gas station. After driving a few blocks, it was obvious that the vehicle needed new shocks or something because every little bump felt like a giant pothole. I drove it home and when I got back in it the following morning, I realized that it was missing the DVD remote and four headphones that it said it came with. I could not figure out how to get the second row DVD screen to work without the remote. When I contacted the salesman, he wouldn’t listen and only wanted to talk about the trade-in. Their customer service after a sale plummeted more than any other dealership that I have ever dealt with or worked for. Apparently, his manager was upset that the trade-in wasn’t drivable (again, nothing I kept from them in the beginning). They demanded that we pay an extra $3,500 before they would even listen to the concerns we had about the new car. Come to find out, the new car needs new struts and a new DVD player in the back. We paid the extra money but will now be forced to pay for the repairs on the new vehicle because they now state that they won’t cover them because it’s not a safety hazard and the 30 day warranty doesn’t cover it. THIS IS THE WORST SERVICE and I WILL NEVER DO BUSINESS with this dealership again!

Excellent customer service. Sarah/Amy is exceptional at her job!! She went above and beyond. My situation is way to long to type out and explain, however I want to make sure everyone knows I appreciate her and the time she spent with my vehicle issue. Thank you

I have purchased 2 vehicles there in the Alliance store. The sales and service has been excellent.

Joseph Perales/ most horrible salesman ever started talking with me on a Thursday about a Tahoe. I was pre approved on financing all i needed was for him to Email my financial institution with a legit sales order!! This guy waited until Tuesday at 4 o'clock to inform me that the Tahoe was having mechanical issues above and beyond what they could fix. He had another salesman contact me with that info rather than himself. What a salesman. I would never spend a dollar with this place due to this GREAT customer service.

From the moment I walked in I should’ve known getting my car serviced here wasn’t the best decision. Depending on your demographic, the customer service side of things are vastly different. I parked my car and walked inside the glass door office where multiple reps sat staring aimlessly into their computers and paperwork. I initially stood there for a moment before I had to announce “who do I need to speak to about an oil change appointment?” The female rep to the right of the entrance concluded her phone call and asked how can she help me. She was the only one who spoke. I gave her my information and she directed me to the rep that was just to the left of me. While confirming my information and appointment in a robotic manner, an older white male customer walked in and was greeted with “hello, do you have an appointment today”from the rep who sat behind the young lady on the right aforementioned? Thereafter I sat for 2.5 hours waiting for an oil change and tire rotation when I was initially quoted an hour and 15 minutes at most. No other issues were found and the oil change charge was $120. Being a veteran I’ve lived many places but the distasteful spirit of this place was loud and pungent. I will look elsewhere.

Horrible customer service. The service rep. Stephen was no help whatsoever… Took 2 weeks to tell me my battery was dead, when we asked for a failed battery test they magically couldn’t provide it. Got my Jeep home after 2 weeks and my stop/start battery was dead… the only update we got was when we called repeatedly to ask about and update. Will never take my vehicle there again even if it is convenient I rather drive 45 mins out of my way than to deal with them again.

Worst service department in the Dfw period. Incompetence at its best I bought the truck in March have went through 2 sets of tires have brought to dealership repeatedly service department made me pay for the wheel alignment and tires and keep telling me nothing is wrong with this truck. They sell lemons at this dealership DONT BUY OR HET CAR SERVICED THERE

10/10 service! On time, attentive, and caring.

My heavily modified diesel Wrangler has 37" tires on Hutchinson double beadlocks, a heavy tire/wheel combination. Many places will not rotate heavy tires. AutoNation said that they would do it but that it was an extra $45 due to the oversize/weight of the tires. I thought this was very reasonable, and they even rotated my 5th spare tire into the mix. The staff is also friendly.

10/10 would recommend buying a vehicle here!

Hi, We recently visited Autonation in Fort Worth with no intending of purchasing a car. We were just curious about the Jeep Wranglers and wanted to take a look. We were approached by Charles John Charles, great guy. He helped us look around the lot and answered lots of questions. We ended up purchasing the Wrangler Rubicon 4xe. We are really happy with our purchase. If you need a car, you should go to AutoNation and talk to Charlse. We really like him and would recommend him to all our friends. Top notch guy. A++.

I did not have a good experience with finance. My sales manager was good. Finance needs to work on at least acting like they care about you.

Crooks. They sold my friend a wrecked car at 15 k above msrp

Have been to so many dealerships and had my credit pulled all to be told no! Inquired about a vehicle at this dealership. Terricka immediately called me and got my information. Within an hour she had me approved. She is a true superstar. There was no hidden fees or pushing! She was absolutely amazing! Kal in finance was very helpful as well and explained everything!

3rd purchase with Jason Wolters and AutoNation Chrysler Dodge Jeep, and I'm sure won't be the last! Great experience, straight forward, highly recommend for your next vehicle purchase!

Fast and friendly service - drop off was a breeze and my truck was ready to go before the time it was estimated.

Great service. Worked with Don who was helpful and informative.

great customer service. they’re very friendly and the process is smooth, i also bring my chevy truck here for service as well now

Excellent service, communication was excellent!

I had a great experience here with Aime Gomez. She help answer all my questions and she was very professional. I highly recommend this location. I will definitely come back and I will refer everyone to Aime at this location. G.Soto

2nd new vehicle purchase in less than 6 months. Awesome team and will continue to come back for future vehicles.

Great experience with Dana in the service department! My truck was serviced and back to me quickly. She was amazing to work with!!!

Contacted dealer after finding a car online, got setup with a couple of gentlemen who made the process quick, easy, and painless. Especially for someone having to drive several hours to get to the vehicle, they did not disappoint.

Amazing people, They’re working hard to give you the best experience

Great experience and they had awesome communication!

Great fast customer service. Friendly personnel and clean dealership.

I want to thank Joe Fitzsimmons for his prompt response to my issue on my Jeep Wrangler on 11/14/22...He kept me informed about my Jeep at all times....Great Customer service.....Thank you All!!

They had a Ram 1500 that checked all my boxes! I felt very comfortable dealing with Jorge, Porfirio and DeMarcus! The experience was very positive.

It’s been over a year since I got my car but I still feel the need to leave this review. I purchased my car and before it was bought I was told the battery would be replaced with a brand new one (They didnt do it at first). The day I was taking it home before it left the lot the LED on my driver side was “out”, I told Christian (the person who sold me the car) and he told me it would be taken care of. Well since I had to bring it back to change my battery, it was diagnosed with some other issues as well, they tried to over look my LED light. The woman in the service dept was basically trying to make me feel dumb and kept trying to tell me the difference between my LED & my headlight, almost second guessing myself saying there wasn’t any issue with the lights. But when I picked up my car, my driver side LED was out and well what do you know she was “surprised”. The best she could do was not charge me for another evualatuon. Not to mention I had just spent $1000 on taking care of what else was going on with it. I will never bring my business here again.

Easy buying process when we bought the car and service center was great when we went in for our first oil change. We will be back!!

I just want to some time to leave a review for Aime my Service Advisor as she has always taken care of me and my wrangler. Go see her for anything your car needs, she is very honest and attentive and will take care of your car needs! Aime thank you for all that you do, I will definitely keep on coming back to you!!!

Fast and helpful for my truck in quickly even without an appointment.

Janey was very courteous in answering all my questions and responded promptly to my inquires. Customer service was great. Aside from that, Ram needs to work on standing behind their product. I've owned my truck for less than a year and already have two repair issues that aren't covered under warranty. I was able to get partial compensation for one issue but none on the other. Both issues have to do with fit and finish, not mechanical so I'd figure Ram should stand behind their product. I likely won't be a future consumer of their product.

Logan, our salesman, as well as DeMarcus and Yusuf in finance all worked in tandem to make sure we were taken care of. Logan drove all day in the rain to bring back the Jeep we wanted. We couldn’t have been more satisfied with the treatment and service we received.

The worst experience ever, they quote you one price and then start adding on unexpected charges, they kept my car for 3 days, charged me $199 and didn't do anything, I was out of $199 😡😡😡

Took my Jeep to them because we were having some issues with my radio. Joe was super helpful and answered all of our questions. He even gave us advice to call the warranty company because originally they weren't going to pay for it even though it was covered. Joe saved us a lot of money and kept us in the loop every step of the way!

They did everything over the phone and all I had to do was sign the paperwork and they delivered the vehicle to me. I’m always pressed for time and they made this experience so fast and easy for me. I will definitely be buying my kids cars from the as they get their license.

Great customer service. They had my vehicle in and out in a timely manner.

I had bought a car there before and I was looking for a truck and they rejected me I don't understand why

Good service department aime does a great job, and they do great work!

Janey was absolutely wonderful she took the best care of me and was very considerate of my time.

I couldnt be more thankful for Aime Gomez and the service department at AUTONATION NFW. Having Aime as my advisor was nothing but excellent. She had great communication and always kept me up to date on the status of my jeep. I will continue to request Aime as my advisor when service is needed. Thank you Aime and the rest of the staff in the service department for all you do!

Aime is by hands down the best person to help on the service side! She always gets the answer for me that’s if she doesn’t know of the top of her head. Love that she speaks English, Spanish, & Spanglish 😊I will make the drive out anytime I need anything just because of the truly exceptional customer service she provides. Thank you to the rest of the AUTO NATION TEAM

I had the best customer service here, and I must say when you go you HAVE TO ASK FOR AIME! She is extremely helpful and makes the process simple and makes you more comfortable when coming in for vehicle repairs. This company has a great worker on their hands and she deserves a raise for her work ethic!

Great experience everytime I go up there. Service advisors are friendly and knowledgeable.

Great service, Aime helped me with my Jeep getting safely back on the road and answered all of my questions. Will come back again for service

We had a great experience. The service department is always helpful. We've been going for years and it's really turned around in the last few. Keep up the good work.

Excelente service Aime was very friendly and helpful, super glad that she helped me out

After we purchased our car with a receiver hitch it took two years to get the receiver hitch. TWO YEARS!! We had an issue with the service auto wipers sensor that was going off every time it rained. The first time we took it in they said they couldn’t fix it if it wasn’t going off. Months later when it rained again in Texas we took a picture of the warning light and took it back in. This time they told us they would order the part needed and contact us when it came in. Months and months later, when it rained again in Texas, we contacted them again. At first they didn’t know what we were talking about, then they said they had the part, but it would be another week before we could bring it in to be fixed. After bringing it in, they called to tell us that because we had our hail damage repaired by an independent shop, our warranty had been voided and they are no longer responsible for any problems. We will not be buying another vehicle from this place. Unless you are looking for bad customer service stay away. All we got was people dropping the ball and passing the buck. Very dissatisfied!

Custom ordering my new Ram 2500 Crew/Diesel 4x4 through the team at AN North Fort Worth was as pleasant a buying process through a dealer, as it was worthwhile for me as a buyer.

Literally the WORST experience with service dept, Made an appointment to bring jeep in with service warranty, recall, oil change, tire rotation. Vehicle was there at 0900 am picked up at 0500 pm. Only thing done was oil change, Was there all day didn't touch anything for 15 min oil change. They didn't even reset the oil change warning. Just horrible dept with zero service.

Janey was very friendly, knowledgeable, and understanding to her customers needs. I appreciate her thoughts and honesty on recommendations, and I hope she continues to work there for the next time I need service! Definitely will be asking for her again. Thank you Janey!

Great experience with Larry and the team. Autonation gave me a fair price for my trade in and got me in my new vehicle quickly and easily with little hassle.

The worst EVER. went with appointment to do oil change. when arrived they told me will take up to an hour. after hour and half NOTHING has been done and when I said how come I have appointment after them! the agent was super careless and just garbed my car out (so after 1.5hrs) it was not touched yet) gave me my key and with a veeery cool blood told me its known oil change takes over an hour and half you can reschedule. i told him its not that easy you simply wasted hour and half from my time. looked at me and said sorry you can reschedule and gave me my key!! when i dropped my car and they said an hour I told the agent (another one not that unprofessional one) I'll stop by sales team then to save time and check some offers or upgrade (so this to go along while my car in oil change) they just pull it up without telling me and didn't put back in order. DON'T WASTE your time with them oil change is not a big deal maaany other places will be more professional and at least respect your time even if you are looking for a dealer there is other dealers unless you like wasting time with ppl not respecting you! NEVER to them again!

Everyone was helpful, friendly, and efficient

The worst EVER. went with appointment to do oil change. when arrived they told me will take up to an hour. after hour and half NOTHING has been done and when I said how come I have appointment after them! the agent was super careless and just garbed my car out (so after 1.5hrs) it was not touched yet) gave me my key and with a veeery cool blood told me its known oil change takes over an hour and half you can reschedule. i told him its not that easy you simply wasted hour and half from my time. looked at me and said sorry you can reschedule and gave me my key!! when i dropped my car and they said an hour I told the agent (another one not that unprofessional one) I'll stop by sales team then to save time and check some offers or upgrade (so this to go along while my car in oil change) they just pull it up without telling me and didn't put back in order. DON'T WASTE your time with them oil change is not a big deal maaany other places will be more professional and at least respect your time even if you are looking for a dealer there is other dealers unless you like wasting time with ppl not respecting you! NEVER to them again!

We worked with Ivan who had everything ready to go for us when we arrived late on a Monday. He was incredibly patient (we had two little ones with us), and made sure we were able to drive out of there with our beautiful new RAM :) This was also my first experience financing a new vehicle, and I feel like it went smoothly.

Handled the problem, but communication was terrible

Couldn't be happier with the salesman Nyles Moore and the finance guy Courtney Reed who helped us arrange the purchase of our vehicle today. Straight forward, professional, no hassles Would definitely do business with them again!

AutoNation Chrysler Dodge Jeep RAM North Fort Worth After 3 years of requesting dealerships to look into an issue I had right after I bought my Jeep in another state, and all would have been covered by warranty... 2 different dealerships told me they were backed up 3 weeks plus, and another 2 months plus before another one in Fort Worth could even get to the service I required, and had told me all along they could not do a full diagnostic without seeing a light on (It would turn on and off) however the engine stalling had been going on all along. The Service Dept here not only replaced the entire wiring problem and parts, but expedited things so that in only a few days I was driving it, and on top of everything, gave me a much better discounted deal when the Mgr overheard it had all been covered by warranty all along, while I had been asking for help, through July this year, just before this all happened and they first saw it. I will not only be going back, but they are my 'go to', now that I have found them. I work hard to maintain and keep my Jeep in good shape, and prefer only certified mechanics work on it. I feel secure with this group, and thank you again for helping me in what felt like a rather desperate situation while driving over 1000 miles to get back only to find you. I highly recommend them.

Had an awesome experience everyone there helped us so much especially Tony!!

The service team is top notch. They listen and recommend and not force the issue. However there are some things that can be lifted from the mess that is . First, there is no customer appreciation in the fact if you have your vehicle worked on they don't clean the car. second, it was like pulling teeth when asked for a loaner because they didn't have any or don't, either way that needs to change. finally there needs to be a higher standard in the service department. Simple Quality control.

Had oil service done. Dropped car off evening before. Service was complete in a timely matter the next morning. Car was ready and parked out front when I got there. Will definitely use again

I love everyone I’ve worked with at AutoNation in North Fort Worth! Sometimes as a woman going to an auto place can be a little intimidating and the employees sometimes talk down to you or make you feel pressured to add on more services. I’ve never experienced that here and they always make it easy to get my Jeep in and out quickly! Don helped me with my last appointment and he was so kind and helpful!

After having the worst car buying experience at another Jeep dealer I chose to give AutoNation a try in North Fort Worth. Jorge the salesman did a great job in finding me the exact Jeep I was looking for. He was very friendly and knowledgeable. We didn’t go back and forth on the deal, I told them what I wanted to pay and the got really close to the same price. They gave me a great deal on my trade in. DeMarcus my finance guy was awesome, I’ve actually bought 2 cars from him before. Overall it was a great experience and I will definitely be back

Sean Hernandez did a great job in handling the buying of our car. Very courteous, friendly, & helpful ! The only complaint I had was the lack of office space to conduct business. That was because, I assume, the dusty renovations in progress …

I wanted to give half of another star but it won't let me. My sales guy Lyle was great. Very personable and down to earth, didn't try and pressure me into anything. He gave off the impression he was just there to help us. The only things I didn't like is once we decided on the vehicle we wanted and it was in the finance guys hand they took forever. Saw plenty of finance guys in their office without a customer, but We had to wait literally hours. I ended up paying a little more than I wanted for this truck but in the end I agreed to it so I can't complain too much about that. Not an amazing experience but I have certainly had worse experiences with other dealerships.

Dana was absolutely on point. Customer service wise and making sure I was completely satisfied on entrance and during pick up time for my vehicle. She was amazing. Thank you Dana for you service. ❤️

Jared was by far the best car salesmen. I had an amazing experience. I will definitely do business with Chrysler Dodge Jeep Ram North Fort Worth again.

Great Service, Charles was great! I will have business done with them again for sure!

Sept 27 2022 ,l Purchased a 2022 Dodge Challenger RT, l live in Arkansas,me and my wife drove to Ft Worth, to the AutoNation dealership, according to the AutoNation dealership you have to finance your sales tax,l didn't want to finance my sales tax l wanted to pay cash , the finance manager quoted me like 2500,l told him that was too much,l traded my 2018 Chrysler 300s,but against my better judgment I paid but the finance manager assured me if I overpaid the taxes I would get a refund, the taxes were $1,400 bucks, I called several times they would not return my phone calls, l email them,they ignored my emails,l had to get the BBB involved , beware, no refund

Quick and easy!

I regret buying my Jeep here everytime I have to call thier service department. After 5 attempts to schedule a recall repair, they tell me they aren't doing that repair anymore because it doesn't work and Jeep doesn't know how to fix the problem. This dealer does not answer service calls. They outsource to an offsite group who have repeatedly told me they can't answer any questions, just schedule the appointment. Very frustrating.

I had a great experience with AutoNation. I live out of town and had plans to be there for the week with family. They were able to get me in and fix all the issues I had on my Jeep in a timely manner. They had my Jeep for three days as opposed to a month like my local dealership quoted me. They were very friendly and Joseph kept me informed with parts delivery and price for services. Will definitely take my Jeep back for any future repairs.

Setting an appointment was easy. Everything went smooth when I arrived for my appointment. In and out quickly.

My 2020 dodge journey was t boned by a hit and run driver. The first body shop wanted to total the car. This shop repaired it. Getting parts took some time. They worked with my insurance company which helped me a lot. The people that I worked with were very helpful and friendly. I will recommend this shop to my friends and family.

We felt orphaned when the local FIAT dealer went out of business but luckily AutoNation has proven to be a wonderful service facility. It is easy to make an appointment, the staff is friendly, the waiting room is clean, the work is done quickly, and we have had no problems. They baby our FIAT 500 Abarth the way we like.

Great fast service got in and out in a good amount of time. Highly recommended.

Logan was my salesman and he went the extra mile. I couldn’t have asked for a better car buying experience. It was a no hassle, no hidden tricks, in and out within 2 hours experience. Logan took care of me before, during and after my purchase.

Very helpful and respectful personnels. Besides that, the service to our vehicle was very thorough. They found what other shops could not find and we have extended warranty that will cover the issues. That’s great for us and thank you

I was initially told to go to North Fort Worth for my gear shifter recall on my 2019 van. I arrive and was greeted by an obnoxious man who just said "we can't do that here". I had to ask where it can be done then he told me North Richland Hills. He starts to walk away and I said I'm also scheduled to have an oil change and tire rotation. This seemed to annoy him but he "allowed" me to get this done anyway. I then drove to NRH and, after 11 hours, I got everything fixed, including a transmission service and 2 tire replacements. 2 Days later, I notice 2 large puddles of transmission fluid [about 12" diameter circles] on my driveway. The next day, I arrive late in the afternoon and the [awesome!] Service Associate, Taylon, I believe??, got me in. I've now lost about 15 hours of work, as this is my work van, this week. When I leave, at about 6:30pm, I notice my steering wheel shaking as if the new tire hasn't been balanced. Tire rotation and 2 tire replacements had been doing this since the first visit on Monday; this is Wednesday. I called and left the Service Associate a VM explaining what I'm now experiencing and, after almost a week, no call back. I am so done with AutoNation. Lesson learned. Never again!!

I've used them for years and always fair and expert service, but this October it was obvious to me as a consumer that service fell badly. I asked to replace the antenna cable in my 2011 Ram Truck. I ordered it directly from their parts department. I make the repair appointment, and no cable in the parts dept. The Rep then asks if I ordered it from them, and not another dealership. Sorry young lady but I know who and when I called to order the part. She then proceeds to tell me the price is $350 for parts and labor. Young lady, I looked up the parts on Mopar for $85, and replacement is a 30-40 minute job. Calls back and tell me she ordered the parts, and now the price is $502 due to labor. Young lady, labor charge should be the minimum. Well, he already did the work and was finishing up. What? Done but never called with the higher price. This has to be the most expensive antenna in the metroplex. I'll never go back.

I am beyond furious with the service I received at this location. I originally brought my car in on 9/29 because my check engine light was on saying “engine temperature hot” and it would not start after sitting all day. When I brought it in I also mentioned there was a rattle in the back hatch that the last time I took it in to the dealership I was told they could not replicate the sound so they could not fix it (this was in 2020). I was told by Stephen that there were going to be two things to diagnose at about $200 each and that they were not going to charge for the rattle because all they would have to do is “open it up and see where to put the tape”. I did ask for clarification that he would not charge for that which he agreed that there would not be a charge. I was then called the next day and told by battery needed to be replaced and the total was to be around $400, but as far as the rattle, I had personal items in the back that needed to be removed before the could diagnose the sound. I picked up my personal items and on Tuesday Stephen texted me about the sound saying it was going to be $300. I again asked for clarification if it was an additional $300 or that the total was $300. He said “$300 total”. I authorized the fix under the impression that my total for the trip was $300. When I went to finally pick up my car on 10/5 I was told that my total was $700. I was confused because he had said my total was $300. He then told me it was $400 to replace the battery and $300 for the rattle. I informed him that that was not what he had said at any point and that had I known it was going to be $700 I would never have authorized the additional $300. He said that all that he could do was take off $100. When I told him I needed to talk to someone who could handle the issue he said he was in charge at that moment and that his supervisor would be in the office in the morning. He informed me that there was no way to leave with my vehicle without paying at that moment. Due to the fact that I needed my vehicle the next day I gave him my card and told him I would be returning in the morning to speak with the supervisor. Stephen then went to get my car and I stepped away for a moment to collect myself because I was frustrated. When I returned to collect my car Stephen had left the car running, with the door open, and the key in the seat and had already walked back inside. I then found another employee to ask if it was okay to take my car. The next morning I did return to talk with the supervisor, Brad. Brad appeared to be very nice and understanding and did agree that the communication from Stephen was not clear as to all the charges and informed me that it was a training opportunity for the whole team. He then said that the ticket was still open and that he would adjust the price. I asked him if he needed my card and he said no that since it was open and the card was on file that he would take care of it, he just needed to figure out how to pay the mechanic/tech. He verified that he had the correct phone number for me and said that he would reach out. Today is 10/12 a week later, I have called the service department and left messages with them for Brad to call me back regarding the conversation we had a week ago because I have not heard anything and the adjustment has not been made to my card. Like I said I am beyond furious with this whole experience.

Appraised my vehicle $5k lower than every other dealership in the area. Blamed it on the “market” and said “maybe the other dealerships use a different appraisal software”. SMH and wouldn’t even budge on their appraisal at all. Told us to to go and get our money from the other dealership because they weren’t moving.

Great service great attitude! I would come back to this dealership.

I returned from vacation to find my Jeep in my garage with two dead batteries. They would not take a jump. I made an appointment at Autonation on I35W in Ft Worth for a Thursday. Tow truck could not get vehicle running so I had to have them tow it. Of course this made it too late for my 1pm appointment. The vehicle sat in the dealer lot until Monday before they would even look at it. They would not give me a loaner so I had to rent a car from enterprise at $120 a day plus tax. My batteries were only a year old, still under warranty at Batteries plus (NRH). I had to demand to talk to the principal at AutoNation to get them to remove the batteries for me to return to Batteries Plus. It took 48 hours for Batteries Plus to recondition them. I returned the reconditioned batteries to AutoNation for reinstallation. Somewhere in the process, a terminal on the aux battery was damaged. Both AutoNation and Batteries Plus blamed each other, so I had to buy a new one from the dealership. Long story short, with additional “recommended repairs” (serpentine belt,) I was out over $1,600 between the repairs and car rental. Lots of blame to go around but I won’t be going back to this dealership or Batteries plus (in North Richland Hills,) again.

First, I'd like to say that the only person at this location with any human decency is Charles John-Charles. Now down to business....Joy Moore sold my husband a used truck. They boasted their thorough inspection process and if it doesn't pass they can't sell us the truck. However he tried to contact her during the 5 day warranty window to discuss an issue with the truck and she did not respond until after the 5 day window. At which time she said sorry about your luck. So now after the truck spent 3 weeks in the shop we are stuck with a $2500 fix 6 weeks after our purchase. The "inspection" clearly wasn't as thorough as they boast. The issue existed before we purchased the truck per the Ford dealership that we were sent to per the purchased warranty. Our issue is that everyone that could've helped us at this Fort Worth location has avoided any contact with us. In fact, when I did speak to Joy she hung up on me. Ironically she dialed my number by accident but while I had her on the phone I asked questions. We both left several messages for David Baker, the GM, and never received a single call or text from him. It's funny because these people lost a loyal customer. My husband had every intention of purchasing a new truck in a few years from them. I would think long and hard if you are looking at a vehicle at this location. They truly lived up to the stereotypical used car salesman experience. 0 out of 10 DON'T RECOMMEND.

They are a great crew! Everyone was very friendly and helpful. Joy and Courtney are the best! They made the process go very smoothly. I love my 2018 Hyundai Santa Fe. It was so nicely detailed. Go check them out you won’t be disappointed. ⭐️⭐️⭐️⭐️⭐️

Service department was friendly, quick,and great communication

We visited this dealership to look at an advertised 2018 HYUNDAI SANTA FE. It was so nicely detailed and in such excellent condition, it basically sold itself after the test drive. Romani was our sales person who made the whole process very personable, friendly, and had a very can do attitude. After all the paperwork and coming to an agreement on a trade in value, we were surprised to see they put new tires on the Santa Fe! They also drove it to our house and picked up the trade-in. Even had to come back to get the title for it. All done in a professional, courteous manner . Plus, a 90 day warranty to make us feel more assured in buying a used vehicle:)) We are satisfied and pleased.

Terricka is great to work with. She knows her product and puts the customer first. I added a spray in bedliner and a trailer brake controller to my truck and she has been great to follow through and make sure those things are taken care of.

Great service. Got tires and check engine light fixed very quickly. My go to when my Grand Cherokee needs service.

Logan was awesome! He called within an hour of me requesting info for a specific car (I inquired before business hours), and we set up a test drive. Him and the financing team helped us get the exact car we wanted along with the terms we wanted, no pressure or weirdness. From inquiry to driving off the lot, the entire thing was done in a span of 3 days. We are loving our new car!

very knowledgeable and fast service, I only take my car to them!

Great experience, no haggle pricing in and out. Thanks Joy!

they lied and said my aftermarket speaker wire caused my window to go out, just so they could try to void my warranty ! mind you my truck is not 2 years old.. my audio people said they were full of sh*t .. and my mobile mechanic came and fixed my issue with a 100$ window regulator. the dealership quoted me 700$ for the same fix, while trying to add parts i didnt need.. i paid 200$ for a diagnostic fee, which they didnt do a good job of obviously . they are taught and coached to upcharge and try to void warranties. TAKE YOUR VEHICLE ELSEWHERE! they are scammers .. if i were a woman, or someone who didnt know about cars, they would of got 700$ out of me. i just happen to know vehicles and know they were lying . this is a autonation tactic to try to screw you ... BEWARE sincerely- the guy you couldnt scam

Purchased my dream car (corvette) from Autonation. The service was great!! My salesman Logan was friendly - treated me like family- knowledgeable and helped me without any high pressure. Yusif, the finance manager is AWESOME too! Explained the process step by step. Will be back again.

Great customer service. Our customer service tech was Dana. She was very knowledgeable and keep me of the status of my repairs.

fast, friendly service. the people did exwhat they said that they would do. they kept me informed and comfortable.

Unprofessional, service writers do not communicate with their mechanics. I received notification that my pickup was ready after having done recalls. After my driver dropped me off to pick up my vehicle only to find out that the recalls had not been finished. This was my first experience with AutoNation, and will probably be my last.

A big applaud to Brad Lee & his crew for getting me in & out so expeditiously in replacing my car battery. Mr. Lee did everything he said he would the day before & got me back on the road in no time. I arrived to the shop at 8am & left the dealership at 8:30am. Thank you all again! Julie

This team was fantastic. No pressure, up front pricing and a very good deal. Ford dealers that are up charging on super duty’s should beware. This dealership is eating your lunch!

We really enjoyed our experience. We even got the deal for 3 oil changes so we'll definitely be back. They were professional. Stephen Scott was great!

We had the best sales person at the AutoNation Ft Worth on the 4th of July. His name was Jorge and he is one of the main reasons we went through with our purchase of our 2022 Jeep Grand Cherokee. He is amazing!! Go to him for all of your purchases! We will definitely be reaching out for our future ones as well!

Service Advisor, Stephen, was great. He was professional and took a personal interest in making sure my Jeep was diagnosed and repaired promptly. Well done!!

Service Rep. Amy was very quick to respond to my arrival, very friendly and informative. The service was performed quickly and throughly, though I hadn’t made an appointment.

These folks over at AutoNation Chrysler Dodge Jeep Ram Fort Worth, went above and beyond to ensure I received everything I was looking for on a new vehicle. Thank you to your team!!! 😊

Amazing experience, no pressure, great deal, from Sales to Financing!!!!

Never thought that online trading could be so helpful because of so many scammers online until I met Mrs. Anita who changed my life and that of my family. I invested $1000 and got $14,670 Within a week. she is an expert and also proven to be trustworthy and reliable. Contact her via: WhatsApp:+12133736954 Email:anitacrypto44@gmail.com

This dealership in particular didn’t hide anything and had EXCELLENT customer service! 10/10 high recommend, they didn’t rush you and wanted to be there every step of the way! They even gave me a really good deal on my car!

We just purchased our third vehicle from Autonation in 5/20/22. We are in Louisiana and it is well worth the drive! Our salesman, Joseph Perales, was outstanding as well as everyone else we interacted with. Being out of state, we were able to complete the majority of the process by phone and were in and out fairly quickly. We highly recommend Autonation when it comes to purchasing a new vehicle.

I invested just $900 and received a profit of $8,200 after 7 days. You also want to trade with a legit Expert trader? Contact Mrs SHEILA BRATTON,via WhatsApp:+1(510)224-4372 She very trustworthy and reliable. Email;sheilabratton354@gmail.com

Purchased a new truck here, and just had my first service performed. Like the purchase process, I was treated fairly and with respect by people who enjoyed working there. I waited for the service, and my advisor checked in with me a few times during the process. This dealer works hard for my business - I will be back.

I hardly recommend someone but Mrs SHEILA BRATTON is the most recommended expert manager to invest with. I got my $15,000 dollars from my investment plan with her company and made my withdrawal in a week days after trading as promised by her. I found her when i was going true review on facebook where i collected her contact then i decided to message her on WhatsApp, to get started, You can contact her via 👇 WhatsApp: +1(510)224-4372 Email:sheilabratton354@gmail.com

Do not trust the management. They gave me a price to replace a bumper and tires. Then when I said do it the GM David said no.

I’ve had my vehicle for 2 plus months now and I have yet to be provide the repairs to my used vehicle I purchased as signed on the contract, I have brought in my vehicle numerous times after discussing times for repair with the dealer. Each time I bring the vehicle in I do not have a vehicle for at least 5 days, and every time I bring it in the repairs that we’re supposed to be fixed are not done. Getting tired of going to this dealership

Bought several from Autonations and have a good service department

Thanks Logan, Shawn, and Raul. I love my VENZA. You did a great job in making it happen.

Logan was beyond amazing and helpful. I was completely stressed in the beginning of this process in buying a new vehicle. Throughout the duration of the sale he gave me peace. Beyond happy with my service and Finance manager at this location.

Jorge was just wonderful and answered all our questions. Thank you all at auto nation ft worth. Everyone was just so sweet to my grandson.. from making paper airplanes, showing motorcycle to fist bumping him when they shook our hands.

I enjoyed buying my latest vehicle here. Great car buying experience with Sales person Tyler and finance Raul. I highly recommend this dealership.

Dana was excellent. Super fast service. What started as a long morning turned into a breeze, and all bases were covered!!! Thanks Dana, and thanks to the crew.....

I have purchased 7 vehicles in 8 years from AutoNation and this last experience was bad enough to make me try another dealer next time around. Horrible after purchase support. Issues with vehicle from obviously not being inspected.

They did not hold my down payment check for two weeks like I asked them to after they said they would. They cashed it within two days and I got overdraft fees on my bank account which I’m sure they are not willing to help with. I tried to call and talk to a manager and just kept getting voicemails. I didn’t want a voicemail I wanted a real person so I called back and I guess they could see my number and name on the caller ID and would pick up the phone and immediately send me to a voicemail. so I had to call the new car side and they got me in touch with a lady named Mia she was nice but couldn’t do anything. she had a salesman named David that I have never spoken to reach out to me in text message and all he said was “Mia asked me to reach out about the check that was run too early” I told him the problem and have not heard anything back they have horrible customer service and once they sell you a vehicle they don’t give a crap about you after that. I will never do business with AutoNation again.

Great team ✨ ✨✨✨✨✨✨✨✨✨✨✨✨✨

Service and follow up are outstanding

***SAVE YOUSELF TIME, STRESS AND DISSAPPOINTMENT AND AVOID THIS SHOP*** I chose Auto Nation to make the repairs to my 2019 Ram Laramie Longhorn with hope that the dealer body shop would repair it to the highest level. This was not at all the case. After having my truck for over 3 months to complete a repair that was said to take 2 to 3 weeks the vehicle was still not repaired to even their standard. My truck was painted 4 different times and every time there were major issues examples following, Hair in the paint, fisheyes, budges, paint runs, parts of the vehicle not cleared very rough tape lines paint overspray on the rims, windshield and bumpers of the truck just to name a few. After having conversation's with Bob Brown the Director he agreed to issues a full refund and admitted that his team has had a lot of changes and they do not have the people in place to complete the work correctly. He has since decided not to refund the monies paid. This is completely unacceptable. I have a truck in worse condition now than when it was taken in for repairs.

Emily Alison is amazing to work with. She makes the entire process of investment so incredibly easy I initially made an investment of about $1000 in not less than 7 days of trading I earned $11,500, Not only is she an excellent communicator, she is continually on top of everything and very helpful. I would like to take this opportunity to highly recommend Mrs Emily Alison for your forex/bitcoin investments. You can contact her via WhatsApp : +14343732110 Email: emilyalison691@gmail.com

After reading the reviews I was taking back. This was not my experience at all. I had a problem with my 2500 while hauling my horses to Oklahoma. My check engine light came on and I lost power. I pulled in and got right in. They did tell me it would be a few days but I understood. They had to order a few parts and I had to wait 2 days but I was back on the road in 4 days total. My service was fantastic .

Last week I took my 2018 Dodge Ram 1500 eco diesel for an oil change and to have a slow leak fixed in a tire. The advisor, Dana, told me I needed to have my fuel filter replaced. I told to go ahead and change it. 30 minutes later it was ready. I paid the $480 and left. Less than a mile down the road I get a service Electronic fuel message followed by my fan turning on high. I turned around and went back to the dealership. I left the truck running so the advisor could hear what was going on. Dana came out with another advisor and confirmed that there was an error. Dana also told the other advisor that she had seen that error when she brought the truck out to me but that after turning the truck off and then on again the error wasn’t there. Dana asked me if I want them to diagnose the problem. She said there would be a $174 diagnostic fee to determine the problem and it would be at least 3 days before they could look at it. I asked if the truck was drivable and was told no. I said that I guess I don’t have a choice so they needed to look at it. I expressed my concern that it seemed odd that I got the error immediately after they changed the fuel filter. I said that I really don’t believe in coincidences. Dana’s response was, unfortunately we do believe in coincidences. She said people always think we are just trying to make money off of them. Frustrated that I had to leave my truck and even more frustrated that they were going to charge me when 10 minutes earlier they had the truck in their shop. I really had no choice but to leave it, call my wife who was an hour away to come pick me up. I called Dana several times during the next to days to ask for a status update. Each time she was condescending and seemed bothered by my calls. Finally I was told they found the problem and it had to do with a cooling sensor. Not the error message I got earlier. Dana told me that it would be over 800 to fix it. Of course I gave the ok, what else could I do. 5 days after taking my truck in for an oil change I picked up my truck after paying over $1300. So why am I so disappointed and dissatisfied? Forget the coincidence of having my truck break down immediately after an oil change. What I am really frustrated about is the total lack of empathy and or understanding. Customer service was absent during my experience. I will never do any business with Autonation nor will I recommend them to anyone. If you are looking for a service department for your vehicle and don’t care about customer service then feel free to give them a try.

I normally don't leave bad reviews but in this case I am left with no choice. I've called them three times and each time have to leave a detailed message for why I'm calling. No call back yet so I am leaving this review. Two weeks ago, on 4/6, I brought my Wrangler in for an oil change, tire rotation, and inspection. Gentlemen by the name of Steven helped me and he was nice and I was happy with my experience. Over this past weekend I was washing the Wrangler when I noticed something strange. There is damage to my wheel on the rear passenger rim. The dealership DID NOT damage my wheel but the wheel was in the same place as before I brought it in. They charged me for a tire rotation but unless they took the tires off the rims to rotate, they did not actually perform this service. They have yet to call me back and there doesn't seem anyway to get someone live on the phone. I will also be leaving this review with North Texas Jeep Club if I don't hear back from them soon. I've been too busy to drive over there but I really should have to. By now, someone should have gotten my message, investigated, and called me back. Or just called me back.

Breanna was amazing to work with in the service department. We took our Jeep in for service and they were fast and efficient.

Tyler was a great help with ordering my new truck. He was in constant communication giving me updates and answering all my questions.

No line No wait, literally the best service shop I’ve been to in a while.

Our experience was great with both the service team and the sales team. First off, our previous vehicle had a check engine light so we took it in and the service team immediately performed a diagnosis. Unfortunately the part had a long wait due to the global supply chain issues so we decided to trade the vehicle in. The sales team was great and offered us a very fair price on the trade in and the new vehicle. The entire staff was very nice and was never pushy about anything. If you are looking for a CDJR dealer not charging mark-ups above MSRP on new cars as well as having an excellent service center, go here!!!

We needed a new vehicle and we were feeling the nudge to buy now. After some searching we decided this is where we will make that big purchase and we have no regrets. I love love love my new Jeep!!!!

My experience has been excellent, accurate, fast service. I always get my oil changes, tire rotations on my son's dodge done there and they alert me to any future pending problems that should be taken care of while there.

Friendly staff. Everything gets done right and on time.

They always take good care of my car and fix it right!!! The employees are very nice and they really work hard to get your car fixed and sent home the same day!!! (Even for recalls) I definitely trust this place for any issues or needs with my vehicle. I give five stars!!!!

If I could give no stars I would, but that's not an option. My 2021 jeep Rubicon is still under warranty. Took it in for testing and they determined it needs the motor replaced. I called mopar/jeep to start a case. It's been 3 business days and still no response from the case manager even after leaving multiple messages. The dealership refuses a loaner and said I would have to get a rental and be reimbursed after the work was done. That will cost me at least $1000 just for a week with no promise of being reimbursed. There are no rentals available, they are booked out. Got a call from the dealership this morning asking if I was happy with my service. I said nothing has been done yet. Sounds to me like they have closed the ticket which means they probably have also sent the replacement motor back as well. Still no one has contacted me other than that call today. Now I find out that they can move the replacement of the motor a couple of weeks, so why threaten me with sending the parts/ motor back and closing the ticket. I have asked to speak with the service director and he won't return my calls.

Great experience working with the dealership on ordering our new wrangler. Quick during the ordering process and quick process when it finally came in.

Shopped around a lot for a dealer willing to sell me a new truck at or below sticker. Autonation was the only one that would let me order one to my specs and not abuse the supply chain issues. Trust is won in times like this; These guys won my trust and will get my next purchase as well.

Mrs Kimberly Louis is very reliable, trusted and legit when it comes to forex and cryptocurrency trading. A friend recommended Mrs Kimberly Louis to be one of the best forex and cryptocurrency trader and she’s very good at what she does by earning me $11,500 weekly with $1,050 Contact her on Email: kimberlylouis110@gmail.com WhatsApp : + 1 (860) 556‑3122

I purchased a vehicle from Mr. Jackson in early February. I was satisfied to the point except for some minor issues so I filled out the survey honestly and this is how the salesman decides to respond instead of trying to figure out what went wrong and rectify the situation. Very unprofessional and would not recommend buying from him.

The Best Sales and Service Department!!! I woueccomend

Taylor was honest and upfront, and very attentive.

Tyler was very professional and made my buying experience easy. Love my new Jeep!

Great job, had me in for a oil change next day. Was very prompt and my service advisor was great

We always use the service department at this location, and have had nothing but good experiences with Don! We request him when we take our vehicles in, because he always makes the appointment seamless. Don is great! We have also purchased 4 vehicles from this location and they are our go to for auto purchases.

AutoNation could not get Financing for a jeep gladiator went to claycooley the next day and bought the same vehicle it took autoNation 4hr to tell me they could not get financing it took claycooley less then 1hr to tell me they could get the jeep

THEY ADDED 8k worth of warranty that I never asked for. And to hide their stuff they didn’t print the breakdown page for me the day we signed and I was supposed to get a copy of my contract in my Email but we never did. When we went to trade in the truck I found out there was 13k of negative equity and was shocked. When I asked for the breakdown page William the finance manager texted my wife half the page to hide the breakdown. When I finally got an emailed copy 8 months later I saw the $8k worth of warranties. They wouldn’t reimburse the amount. I never used the warranty because I didn’t know it was even there and had to do some work on my truck. They said I needed to cancel within 30 days. Like how would I know i need to cancel if I never agreed to it or have the actual paperwork to see the charges. I don’t even see my signature on the emailed copy on the breakdown page.

just want to gave Charles John more than five stares because he is a great person has a lot of experience. This place so lucky to have him, I just bought a car for my daughter, thank you so much Charles for all your help I recommend AutoNation a 100%

Please take a moment to read my experience with this locations sales department I belive it is very important you know this before you chose to shop here. Please seen my Google review in comments!

I'm a very disappointed "ex" loyal customer. I've bought my last 3 cars from them over a span of 9yrs. They've always accommodated my vehicles after purchase. Mind you, all of my vehicles had something wrong with them after ive purchased them, but they bring me right in and fix whatever the issue is. Until this last purchase. They promised to fix the chip in my windshield that the sales guy and i both saw the night i picked my truck up. The next day, i gound that my sunroof was broken, Sport mode button was broken, tpsm needed to be replaced, and that there was a rattling sound coming from my front wheel well. They told me there was nothing they could do to get my car serviced because they gave me a good deal on the car. Hell, they should have given me an even better deal with ALL THE PROBLEMS this one has. They could care less about my loyalty to them even though every vehicle I've bought from them has had some problem or another after purchase. It was completely disappointing to be treated this way, and lead out the door like i haven't been their biggest supporter the last 9 yrs. Thanks a lot Autonation, you lost a good one, but by the actions of the Sales manager, they could care less.

Went for oil change/detail on my gladiator that I bought from them. Had a 10:15 appt. arrived on time and was told it would be 5 pm before it would be ready if I had it detailed. This was never disclosed to me. Declined detailing. Left to run errands and they said they would call when finished. 3 hours later I called and they had not even touched my vehicle? Short on staff for the day but never revealed this to me either or I would have rescheduled. Very poor customer service. No transparency at all!

Went in for service and everything was great. Thank you guys.

I went in for an oil change . greeted by a very nice lady, Dana. service was quick. thank you. will return

friendly fast service. ask for Dana, she is super nice

I just resigned from my job, because my jeep is still being worked on two months later. I was told 8 days and we got a rental, we have insurance great ! 41 days jeep still not done and my job kept telling how much longer . I had to return the rental, due to its limitations. Only one car in the house , I kept being late or couldn’t go into work . I finally had to resign because I felt bad telling my employer one more week and I’ll have my vehicle back. Kinda felt like they didn’t believe me. Two months later , our jeep still isn’t fixed. I have no job . And yes those are military tags on the jeep. 20 yrs of service we retired in Texas . And we still have to make our jeep payments and we still have to pay a $500 deductible . My heart breaks I lost a good job . At least my husband still has his job. Here we are into the holidays and no job .. no jeep

Thank yall for the service wil definitely bring my truck back for further maintenance

2 plus hours for an oil change and a tire rotation that I had an appointment for. I had to prompt a service advisor to check on my vehicle before someone to let me know what the heck was going on. I get that You we’re busy but you guys could communicate better and let me know my appointment would be behind….text, email, phone call…hell I was in the waiting room. Could have walked into the next building. So far my maintenance plan is not living up to its value nor would I recommend AutoNation for anything at this time. I could have gotten a crappy cheaper oil change from Jiffy lube or NTB.

Good choice of buying new or used vehicle. I was looking for a used truck and ended up getting a new truck almost the same price as a used truck. Good choice guys. 👌

Terrible dealership experience - noticed the day after purchase that the car had some serious issues ... called 3x - left messages and requested calls back - nothing - Now I'm on the 3rd day that I've had to take off work as a single mother because they sold me a damaged / non-drivable car and have no sense of urgency to fix / correct ... I have called this dealership in TEARS and they truly couldn't have cared any less if they tried ... called again today - still waiting for them to "see what they can do" - if you were considering purchasing from here - trust me DONT !!!!!!

Brought my new Jeep n for it’s 1st service and rotation. The technician didn’t fill up the washer fluid or gauge the tires. Not acceptable.

The buying experience was great...then it had to go in for service. They've had the car for 6 weeks. We've been without a loaner/rental. We have been given false information and communication has been lacking. Will go elsewhere for service in the future!

Cheap dealership, I bought brand new truck from them Jan 2021, my backup camera stop working.I was told to drop off truck for a day, when I asked them for loan car I was told they can’t. Please stay away from dealership who just want to make one time profit, doesn’t believe on building relationship with their customers.

We’re very happy with the service we receive at this dealership. We’ve not had a bad experience, yet. Keep up the good work, everyone!

Crap! That's about all I can say. I've bought 3 Jeeps in the past 5 years. The most recent, a 2021 Jeep Cherokee. I paid for the remote start to be installed. Was advised due to the shortages, it would be 6-8 weeks. No follow up calls so 4 months in, I call to get an update. Sales points to Service. Service says it's Sales. Luckily my Service guy, Don Ferguson, steps up to resolve issues.....clearly there have been many. Took my Jeep in to get the remote start installed and guess what....they ordered the wrong one. SERIOUSLY?!?!? I'm paying interest on equipment that isn't even installed in this vehicle. I am soooo annoyed with this dealership. I will also say that Dana stepped up to try to help resolve my issues as well. Desk drawers falling apart, no updates to the facility. What a mess. I'm tired of the placating calls from managers.

Had a scheduled appointment at 1030. When I came to service center they informed me that my scheduled oil change would take 1 hour 45 minutes. She stated they over booked.

The service was great but the begging for reviews is really tiring. I got so many emails begging for a review. What's the deal?

Fast and Friendly!

Customer service here was exceptional. There is nothing more that I dislike than pushy salespeople that provide dishonest information. Our salesperson Terricka was very helpful and answered all of our questions and was not pushy one bit. She was honest on pricing and did not provide any false expectations or hopes. Would definitely recommend and would purchase from here again.

Service department was excellent, again. It is a pleasure to deal with them.

N FT Worth - Took my Jeep to get serviced. Great customer service from Dana from the moment I checked in. It was a simple service appointment, and I appreciated her honesty that there was a possibility my Jeep wouldn't be ready by closing so there were no surprises. She scheduled my pickup for the next day and had a courtesy shuttle pick me up at home in the morning. Dana was very friendly and knowledgeable. The service department only worked on what was needed and didn't try to sell me anything I didn't need. The courtesy shuttle driver was on time and very nice. This isn't the location where I bought my Jeep but prefer to get it serviced at this location.

Very professional, I did not feel pressured or hurried. Very hassle free visit with your car dealership.

PROSPECTIVE CUSTOMERS - do your homework BEFORE considering Autonation on North Freeway in Fort Worth. They DO NOT STAND BEHIND the used vehicles they sell. Nor are they inspected as advertised. The used car sales manager, Joe, REFUSED ANY assistance. On the contrary, he cited “user error” and suggested I go elsewhere for repairs. For a customer service-oriented business, they are a MISERABLE FAILURE. There are many other dealerships out there. They would be worth whatever drive you have to make. It’s all about customer service and service after the sale. AutoNation=FAIL

I cannot say thank enough to the service crew, especially Brad and Danna. I was stressing so bad about what to do and you gave me a plan, stayed in contact with me till the tow truck got my car to the dealership, fixed my car satisfactorily and got my car back to me within a couple of hours. I know you have more than just my vehicle to take care of and I appreciate you going above and beyond to help get my daughter and I back into our only mode of transportation. I had to take my car in to your service shop back in May as well, and it was the same top notch communication and service! Each time was for tire repair due to construction debris, but the piece of metal that went into my tire Friday night was definitely the worst of the two, and Friday night was a bad night, but you helped to turn things around on Saturday! Each time I’ve been in your service center I get prompt service from smiling faces! Keep up the awesome job, you are my preferred dealership for purchasing my vehicles and for service!

Had an exceptional experience buying a new Jeep here and gave me a very good quote on my trade. Couldn’t be happier thanks Autonation!

Fast, courteous service. My oil change and tire rotation were done quickly.

Nice to experience Southern hospitality, coming from NY. Dana was extremely courteous, informative, and fair. Had a wiring issue, and thought I needed new brakes. Service department was honest-told me brakes were fine-and didn’t try to sell me something I didn’t need!!! Problem was resolved relatively quickly, and we had our car back up and running. Thank you to Dana especially, and the entire staff at AutoNation. Happy to have found our new service station here in Texas!!!

I was treated with professionalism

The service department has been incredibly difficult to deal with for several weeks now. They have not kept up with any communication (we usually have to call THEM only to receive a vague text hours later), lost our paperwork, didn’t follow through on any timeline and we are STILL waiting on an issue that started months ago. Definitely take your vehicle elsewhere.

Brad lee was instrumental on keeping me as a Dodge customer. After relocating to Texas, I had some issues with my 2019 Dodge. I went to another location and found nothing but hassles and expense. I figured I’d try the north Fort Worth location. I am so glad I did. Brad and Jason both have gone out of their way to make sure everything is perfect. I will never go anywhere else customer for life guys!

First of all the lady that sits in the office is rude and doesnt help you at all she tells you to ask someone else for help. 2nd my car only has 45,000 miles and was over heating they wanted over 400 to replace a hose which they said then they would still need further testing to make sure why it was overheating. I picked up hose on my own for 50 dollars and still is over heating so I will have to pay another 160$ diagnosis fee to them again. Just do not feel that this is fair nor correct I was told it was possibly a head gasket by another mehanic but they want to nickel and dime me to death so they will not have to uphold the warranty it feels like it

Sean was great to deal with while purchasing our new/used vehicle however, I do not recommend trying to get your car serviced through them as the scheduler has no answers to my pertaining to when the gates open & if key drop box is available. Left several messages & it took me calling Sean (the person we purchased the vehicle from) to walk over to service department for them to call me back with answers. I feel like the person answering the phone should know the basic answers to questions.

I brought my car in to fix ac paid 1,000 dollars. Less than a year later brought it back for ac repair, wanted them to check brakes and oil change , 500 dollars later I had my oil changed. Could not find problem with ac. Next month went to get my car inspected and I was told I needed brakes. I informed the man I just had them checked, he showed me the brake pads that were almost gone. I came back to the dealership 2 months later because the ac went out again and brought the brakes. They said they would make it right, I owed another 500 dollars. I could go on…

Service department personnel

It was a very professional and fast experience. They always take good care of my Jeep.

I was given no prior instruction to use entrance through the ?service drive? and when told about it, was told to go get my car and bring it there. When I spoke with my advisor, I specifically mentioned that I thought the tires needed to be checked, yet nothing is noted on my multipoint report about tread depth remaining, etc. at the end of service, nothing that was completed or found was explained to me at all. Just charged, has to ASK for my paperwork AND keys, and sent on my way with a note that stated ?air filter, cabin filter, brake flush may need serviced based on mileage?, which tells me no one even bothered to look. I purchased an extended warranty on my vehicle, I certainly hope this poor service doesn?t void any of it.

Chrysler (not just this dealer) should put some emphasis on providing the prospective customer with the opportunity to have access to the total list of specifications available foe the model car he is interested in. The prospect could then be comfortable that he is buying specs he wants and not paying for specs or a similar model he is not interested in. The car may even be in the dealers next order from Chrysler.

My experience was smooth, quick and easy. Mr. John Charles was very knowledgeable about the vehicle, and answered every question I had in great detail. I would highly recommend and will be back to see everyone who helped in the experience. Thank you.

I reached out to Ron at Autonation regarding the powersteering recall on my 2018 Chrysler Pacifica. He was flexible, allowing me to bring the vehicle in when convenient. When I dropped it off, everyone was friendly. Ron was very kind and handled my vehicle with care. Autonation completed the recall repair within a few hours!

I brought my 300 in for oil change & AC service. The service department checked everything needed and kept informed of the process.

Waited 2 hours for an oil change and a tire rotation. And I had a scheduled appointment

The only reason I visit this Autonation for service is because they sold me the care plan while buying the Car, and I have already paid for it. But I still end up paying good amount of money and wait time of 2 plus hrs. Things I do not recommend: Protection/Care plan is a SCAM - Do not buy or terminate if you have already bought it. They have sold 5 different plans of 5 different companies, for e.g Dent protection is Administrated by one company where as tyre and wheel protection is administered by other company. I have 2 small dents but none of the plan is covering it, Dent protection says it requires paint so not covered and Appearance protection says they do paint only if it is faded. This is frustrating ride. I have waste my money on this - You don’t Service Wait time - I was there a 3rd person in line at 6.45 am still it took 3 hrs for my car get ready for only oil change and alignment . Estimation given was 1-1.5 hr. Over selling and recommendations - Though I have care plan paid for oil change they do recommend multiple things at each service and make sure I pay minimum $200 and above. My car is 2018 make but at each service they have recommended some serious issues about car which I cannot ignore. So in-spite of buying the care plan, I still pay at each service. Please do not just comment asking me to call. You guys called me next day to check If I am open for trading this car and buying new one. If you are really concerned about your customers call for fixing such issues too. Summary - Please Avoid going to Autonation or one day you would be writing similar frustrating recommendations.

Brad Lee and AutoNation went above and beyond expectations to fix the issues with our car while we were traveling to Colorado. I would definitely recommend them to anyone who needs a vehicle or needs work on a vehicle. Their customer service is excellent!!!

The location I purchased from didn't have the car I wanted, they found a car and had it transferred, prepared everything and was the best car buying experience I've ever had. Thank you so much, I will be back!

This was a great buying experience. Everyone was in a great customer experience mood, and it felt like they wanted me to be happy!

AJ made the car buying experience painless! I would highly recommend. Yuseff in finance was also awesome!

Very Fast and Professional service!

This was a great buying experience. Everyone was at the top of their game, helpful, nice, and made me feel like the only person that mattered.

Service rep was great, no issues there. Was there at 7 am, first in line for oil change and tire rotation. FIRST vehicle in and it still took over an hour to change the oil and rotate the tires. Several times I saw the mechanic stop and eat food. This is unacceptable. The ONLY reason I use this dealership is because it’s close. Every time I take in my vehicle and the first one in it takes at least an hour. Time to find some speedier mechanics.

The services and knowledge provided helped me extensively in resolving my problems. The time taken to educate me on my vehicle and the options available were welcome changes compared to other dealerships I?ve experienced. Definitely going to come back for service again.

i had a great experience every time i take my car in for a service

This is the second time I’m highly disappointed by the Service department. I scheduled my appointment 1 week early so that they’d have time to get what they needed in. I had an 8am appointment and was told around 4pm (after I called them for an update) that my parts got in an hour ago…I wasn’t able to pick my vehicle up until the following day at 2pm. I’ve told them before that I cannot for the life of me understand why an appointment is even made. My service advisor did not contact me one time even though she told me she would text me with updates. When I showed up to pick it up I honestly had no idea if it was ready or not because I still hadn’t been told a thing. ZERO communication. If you’re going to use their Service department be prepared to be there for hours even for a simple oil change.