Model Showroom
Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Fort Worth
5
This was such an enjoyable and fun process!!Yes! I said FUN!! All the way from Jorge, our salesman, to his manager Mike, who handled mostly everything for us... to the finance guy, who too was super friendly!! This location was so clean inside too! Thank you guys for a top notch experience!! Love my new ride!!! 2023 white Jeep Rubicon ❤️
Denise Rowe
Jun 1, 2023
5
Good service I appreciate it. On time
Azouz Taklit
Jun 1, 2023
5
ABS & traction control light were on, they took care of it
Anna Santillan
Jun 1, 2023
1
Most of the service went well but the main reason I came for service was the engine light was on. Today, the engine light came back on. I will be returning for service again.
Willie Watkins
Jun 1, 2023
4
My experience was very good the only thing I don't like and it's not just your dealer it's time to look for a financier the next time I do with with my own finance to get a better financing percentage
Miguel Pantoja Pedraza
Jun 1, 2023
5
Excellent service and excellent customer service. Excellent deals.
Freddy Luis Aguila
Jun 1, 2023
5
Fast service and very kind employees
Robert Kozan
May 31, 2023
1
For more than seven days I was waiting for the vehicle that I bought with these people everything seemed fine in the sale until we arrived at the service I never saw my vehicle they offered me themselves That he canceled the purchase, maybe someone appeared who offered more money or I don't know what the manager invented, a star in service, why can't I put zero, anyone sell a car but be Responsible is another virtue.
Miguel Pantoja
May 31, 2023
4
Edit 5/31/23: After months of them trying to repair the issues they agreed to buy it back. It was at a slight loss to us (they gave us way over what anyone else would give us) but they gave us a good deal on the new vehicle. It all evened out in the end. The gentleman we worked with over the past few months in service (Carlos), the sales rep today Joseph Perales, and Manager Terrance Wolters were amazing. Thank you for making this situation right to the best of your ability. This has been the worst car purchase we have ever experienced. When we purchased there was damage found on the car and we were promised that it would be fixed. What we didn’t know is the amount of damage. They have “fixed” the car multiple times and the front bumper keeps popping out of place. They promised they would fix the lights. When I took it in all they did was clean them and tell me the rest was permanently damaged. I told them they need to replace them and at first they said no, then they said they would have to order the parts- still hasn’t been done. I purchased 11/19/21. We also had things fall apart within a few days of bringing it home. Side panel on drivers seat constantly popping out. Seatbelt completely broke while I was driving (they did fix this) and a break that constantly squeaks! After the seatbelt incident I said I was done with the car and asked them to work with me to buy it back and I would buy a new car as I was not comfortable buying a used car from them. I asked them to match what they sold the car to me before as I had only had it a few months with non stop problems. The manager came to me and said he would not buy it back at the sale price because he doesn’t want the car back on his lot (due to all of its issues) and he was doing me a favor by offering to buy it back at all. Don’t get a car here!
Jasmin Wise
May 31, 2023
5
Everyone was really nice and excited to sell the car.
Davis 'Zarrix' DarkFyre
May 31, 2023
5
I visited the service department yesterday and it was a breath of fresh air after dealing with the NRH location the last couple of years. Everyone was prompt, friendly, and informative. I will be going here from now on!
Callie McBride
May 31, 2023
5
Always good and always go to this location
Jeremy DeVoe
May 29, 2023
1
1st off they had my car for 3 days no one called to give me an update I had to call them any time I wanted to know something no calls were made to me, I have taken my car to 2 other Jeep dealers ships before this one and they have always washed my car after an oil change this one did not and also they were checking to see where a rattling sound was coming from they took off my license plate and just threw it in my trunk they did not put it back on.. overall experience here was horrible will not be bring my car back here I will drive across town
Angelica Brisby
May 29, 2023
5
Francisco was our Sales Rep and he was great through the entire process of buying our vehicle. I appreciated his calm demeanor and friendly attitude during the car buying process.
Melanie
May 29, 2023
5
It was good. They did all the services in a timely manner.
Cromwell1025
May 29, 2023
5
It was great Terricka Thompson was supper nice! Love them
Brenda Felton
May 29, 2023
5
Great work customer service
Don a
May 28, 2023
5
Great job had tires replace and oil changed . Got car in and was able to work in waiting area
Jamie Elmore
May 28, 2023
1
This is the most dishonest dealership I have ever seen. Salesman Tyler was beyond unprofessional. He wouldn’t even speak with my wife and only addressed me. He had zero knowledge of the vehicle and yawned several times, he had no interest in selling the vehicle. I knew from research that there were incentives I was entitled too, When I inquired about the incentives he said they didn’t app,y this month. I found this funny because they are on the manufacturer’s website and I was offered the incentives at other dealerships. I was asked if I wanted a test drive and I accepted. He said he had to run a credit check before he could let me test drive. I told him I had a pre approval but he would not let me test drive the vehicle. He continually checked his watch as it was approaching closing time. I was ready to make a deal and this poor excuse of a salesman let me walk out. He could have had a $55k sale but he was too bored to recognize it. I thought things were bad under the previous owners but this dealership continues to set the bar lower and lower. Congrats Autonation on continuing to run customers off. FYI……Another dealer called and asked for my business and will be getting it!
Scotty Michaels
May 27, 2023
4
My Husband and I bought both our jeeps there and been going there since 2008, after a not so unfavorable experience with a service tech Don in March of 2021 after my husband passed, I was not going to go back. The Service Director/manager Brad Lee has gone far and beyond to be sure that I am well serviced and in a timely manner. along with Dana, People like Brad and Dana are far and few. The only thing I would address is when you get an oil change, they automatically rotate your tires without your knowledge, This I was not aware of, and the service tech Steven did not bring this to my attention. Thank you, Brad and Dana,
Virginia
May 27, 2023
5
Awesome folks. Got me in on time for service and out quickly.
Steven Heisler
May 26, 2023
5
very nice young lady ND I LOVE MY NEW JEEP JUST HAVE TO GET USE TO THE BLUE
brenda L felton
May 26, 2023
1
Was is constant contact about a car. Made an appointment. Drove more than an hour and it was being sold as I walked up. Would’ve appreciated a call or email that could’ve saved me a lot of time and effort.
Travis
May 26, 2023
5
Friendly staff, no hassle good experience. I had to wait a little more than usual to sign the contract in the dealer, but otherwise I would buy again in this dealer.
Japhet Cruz
May 26, 2023
4
This was my first time working with AutoNation and their service department. Just the initial drop off of my vehicle was 10/10 over the previous dealership I had been going to. My service guy, Kyle, was wonderful to work with. He listened, he worked with me and was patient as I had to wait for a ride and transfer my baby and her items to a different vehicle. The service dept was able to fix my issues fairly quickly. My only 2 complaints; 1) they weren’t able to give me a loaner even though my car is under warranty because all their loaners were out. So I had to quickly make arrangements for someone to come pick me and my baby up. 2) I paid $100+ for an oil change!! I had hoped maybe I’d receive my vehicle washed and maybe a quick vacuum. I’ve had this service with prior vehicles at other dealerships and it’s always a nice little perk. Just a way to go above and beyond for the customer seeing as how the oil change is so expensive. For those I give it 4 stars but really they were wonderful to work with, especially Kyle! Thank you!
Loy Dunn
May 25, 2023
5
I have been going to AutoNation for years, and the service I received during this visit was superior to my previous visits.
DMilligan
May 24, 2023
5
Francisco responded to my online inquiry immediately that the vehicle I was interested in was still available. We set an appointment for the next morning and he had the vehicle parked up front for me to see. He was knowledgeable about the features, pointing them out during the test drive and explained the benefits of the dealer add-ons.
dpblanchard
May 23, 2023
1
Came in and test drove a vehicle and was supposed to get a $50 gift card when I did it. To this day they keep fighting to not give me it. Don’t waste your time with people who can’t honor a simple promise given. Will give my business elsewhere.
Tommy Taylor
May 23, 2023
5
Extended warranty repair handled professionally. I was kept informed throughout the repair process.
BEN JOHNSON
May 23, 2023
4
When I brought my car there to sell with title and they said I need receipt from dmv. That’s something very strange and I have to go back home and look for the receipt.
Thomas A
May 22, 2023
5
Best service around. Ask for Don!
Roger Shue
May 22, 2023
5
I’m super satisfied with the overall process of buying a car at AutoNation. The staff was excellent and knowledgeable. They are very receptive and have amazing customer service.
Chris03
May 21, 2023
1
Made me drive all the way back to the dealership to cancel my extended warranty after I drove there once already on a Saturday and waited over an hour because they were “too busy” (it wasn't). JOHN said i had to resign a bunch of papers that they couldn’t fax to me. Keep in mind I live over an hour away… When I came back unannounced it literally took him 15 min and I had to sign one single sheet of paper to have it cancelled the entire time. Great customer service. KEEP IN MIND: This is how they treat their customer who just bought a $30k vehicle from them, before coming here and giving them ur business. P.S. The paint/interior protection warranty is un-cancellable!
Siavash Zaheri
May 19, 2023
3
Went in for regular service. The service advisor was constantly upsaleing service, as I'm sure is the management directive. Felt as if it was assumed I've never been under a hood before. Typical snake oil fearmongering at dealerships increasing service sales by preying on the uninformed by impuning impending doom.
Roy Tiffner
May 19, 2023
1
Don’t and I really mean it, don’t buy from this branch. I bought a car form them and because I am out of the state I didn’t get to see it until it got shipped to me and found it has defective cruise control module that costs $2500. In the beginning they refused to fix it but after so many back and forth, they agreed after having the car for 25 days at their shop. The day I received it back I found the car has hit to the frame, talked to pre-owned manager and the branch manager and told them I need to return it but had zero cooperation and completely refused. I wouldn’t recommend them even they are the last dealership on this earth. A bunch of crooks
Malek Aljabiri
May 19, 2023
5
I hit a very large retread off a semi-tractor/trailer on the interstate at a high rate of speed. I was concerned that it may have knocked my Jeep Grand Cherokee out of alignment. My service rep Kyle was super to work with and understood my concern. They not only checked and repaired the alignment, but checked to make sure nothing else was affected. He even did a super job explaining to me the recall on another vehicle I own and what to expect. I will definitely come back to Kyle with my repair needs.
Keller-Jeff
May 19, 2023
5
Excellent experience with Charles John Charles. Knowledgeable, professional, personable and helpful. Made my Jeep purchase a pleasure.
BRCheyenne
May 19, 2023
5
I would go back and buy again great people from the finance to the sales tema
Robert
May 19, 2023
5
great service and friendly staff!
Sara Yates
May 18, 2023
3
Unfortunately my experience has not been great with this dealership, although they did have the best pricing and best trade-in offer so if you are looking for a new vehicle, I would definitely go see them...but here are some tips to make sure you have a better experience than I did: 1. Make sure the salesperson is aware that you are interested in buying the car that you just took a test drive in. 2. Make sure when you start negotiating the price, the finance person knows you are interested in buying the car you are negotiating. 3. Make sure you tell everyone that the car you test drove and are negotiating, that you are wanting to buy the car. 4. Hopefully after all of that, they do not sell that car to someone else like it happened to me. 5. Hopefully you do not have any problems with your brand new car like me, my A/C didnt work which is kind of important in Texas 6. Hopefully you have someone to drop you and pick you up because apparently the dealership filled with cars only has a 1992 van that doesnt work. I guess they cant fix it either. 7. Luckily my new plates arrived just when I had service so they were going to put those plates on for me. 8. After you uber there and back and shell out $50 for transportation in order to get service on your brand new car, make sure you check to see if they actually put the new plates on...I almost drove off without looking, but luckily I had not left the dealership lot so I went back in and they got my new plate on my vehicle. 9. I wish they were as focused on actually delivering 5-star customer service aspect as they are at IMPLORING that everyone gets a 5-star rating. 10. Since my car was only purchased a month ago, I got the VIP treatment. I am not sure what that means, I think it meant that I was moved to the front of the service line. I thought maybe they would have at least washed the outside of my car but I guess that's not part of VIP service. I would ask them about that. In the end, the car buying process sucks everywhere you go so you might as well go here and get a good deal. I recommend this dealership based on the fact others are worse....the employees are super nice though so there is that too.
Garth Overmyer
May 18, 2023
5
Wonderful experience. Our sales person and finance person worked very hard and got us in and out very fast. We will recommend all our friends and family to AutoNation
RobertH
May 18, 2023
5
Quick and Profesional. Arrived a little before my apointment time and was precessed immediatly.
David Bolin
May 18, 2023
5
Always as quick as they can be. Employees have always been courteous. Appts recommended and always on time to start.
April Gonsowski
May 18, 2023
5
Had to reset my tire sensors after having a few replaced. I was in and out in 1hr tops. Very satisfied in the customer service I received.
Preston Todd
May 17, 2023
5
There are lots of options SUV available.
Kamal Khanal
May 17, 2023
5
No hassle, good customer service.
LaurenD
May 17, 2023
5
AutoNation consistently provides prompt, courteous, and efficient service. I appreciate their efforts to provide this level of service.
Paul Cerniauskas
May 17, 2023
5
Arthur was an excellent sales associate. Made sure we understood everything
Ashley Williams
May 17, 2023
5
My experience with Ivan Vazquez was really great. He was attentive to my needs, answered all my questions, showed me around and did not haggle or pressure me to make any decision aproluptly and really helped me get a great deal on my trade and prepared my vehicle once it was ready for pick up after my purchase.
Raul Rodriguez
May 16, 2023
5
Great service! Honest and fast service!
Michael Boyd
May 15, 2023
4
Josh was very helpful
Jonezyy
May 12, 2023
1
Trying to get truck service. Left 2 messages. They never call back. Is there anywhere that values service anymore? This place doesn’t.
PE Smith
May 11, 2023
5
I love coming to this dealership to get my Jeep serviced. They are always so professional and friendly. If something needs to be done, they explain it to me so I understand. This last time Dana was my service advisor and she was nothing short of spectacular. The entire service department deserves 10 stars (if that was an option).
Kristy Thomas
May 11, 2023
5
Easy process with great people. Ivan and Demarcus got me in the vehicle I wanted at the monthly payment I wanted! Excellent customer service!
Amica Nolen
May 11, 2023
5
my service advisor was absolutely fantastic. everyone was very nice. will definitely be going back.
Ashley Washko
May 10, 2023
5
Dana Dahl helped me schedule and complete maintenance for my Jeep Cherokee Trailhawk prior to our taking an annual RV trip. Excellent service as usual
Jean M Netzer
May 10, 2023
5
Super easy transaction and fair price
luis Wlvester
May 9, 2023
5
Very thrilling experience.
Peter Piper
May 9, 2023
5
Efficient and timely
Geina Davis
May 9, 2023
5
I had a great experience working with AutoNation Jeep in Ft. Worth on the purchase of my 2023 Jeep Grand Cherokee. Tyler Wacaster was absolutely great to work with, and was beyond knowledgeable and answered all of my questions (including ones I didn’t know I had). Thank you to Tyler and the team at AutoNation Jeep for all the support on a process that I normally dread! It felt great to ring the gong when we wrapped up!
Chad Brittin
May 9, 2023
5
Sofia was very attention to detail and very friendly during my visit. Her honesty about my maintenance visit and upfront pricing was appreciated. Will come back again. Thank you!
Jeff Garrels
May 8, 2023
5
Staff was very friendly and kept me updated while working on my jeep.
Alexis Rangel
May 8, 2023
5
Fast and great service. My car works perfectly again.
MarkDag
May 8, 2023
5
I like it.. They gave 3 free services and all done without any pain. I like it. This car is my second one from Autonation. I like doing business with them.
Hema Karthikeyan
May 8, 2023
5
Excellent experience. Dana Dahl was outstanding as my service advisor. Always a pleasure doing business with the service folks,
George Torres Jr
May 8, 2023
5
Very friendly staff if you call up there someone will answer and make sure you get your question answered. Will add best way to stay informed is to stop by and just see how it is going they will also gladly take you to see the progress of your vehicle while it is there.
James Bunch
May 5, 2023
5
Service is always on point here. Not so much on the vehicle buying side?.
Ronald Massaro
May 5, 2023
5
Efficient, polite, and got everything taken care of.
Nathan Hull
May 4, 2023
5
GREAT SERVICE CONSULTANT(S), MANAGEMENT, SERVICE TECHNICIAN(S) AND PARTS CONSALTANT(S). DONE IN A TIMELY MATTER, DONE CORRECTLY. GREAT ATMOSPHERE WHILE WAITING IN THE NEW GUEST LOUNGE AREA. COULDN'T ASK FOR ANYTHING BETTER.
Andrea Burkhart
May 3, 2023
5
This by far is the best dealership I’ve dealt with in years!!! Dana, my advisor, was super fast, helpful and professional! Brad, the service mgr, came through the waiting area with snacks, checked in a few times to make sure I was good and came to me as I was leaving to make sure everything went well! They definitely have my repeat business moving forward! Thank you for making “adulting” more pleasant!!
Bob Fettig
May 2, 2023
5
This by far is the best dealership I’ve dealt with in years!!! Dana, my advisor, was super fast, helpful and professional! Brad, the service mgr, came through the waiting area with snacks, checked in a few times to make sure I was good and came to me as I was leaving to make sure everything went well! They definitely have my repeat business moving forward! Thank you for making “adulting” more pleasant!!
Bob Fettig
May 2, 2023
5
From start to finish Trenee T. Was awesome and efficient to work with. Thank you Alex you have a great team!
George Neuendorf
May 1, 2023
5
Dana was informative and kept me informed.
Hatman329
May 1, 2023
5
Dana was very helpful. She informed me of the work to be done and when completed.
Stuart Hataway
May 1, 2023
5
AutoNation advertised a hassle-free price online that was competitive. The staff is friendly and knowledgeable about the cars they have on the lot. I was able to test drive, buy the vehicle, set up a loan and close all within an hour or so.
Joel Knutowski
May 1, 2023
1
I can't believe they have any stars! Went to look at a jeep test drove. Wanted ttl pricing to go to the bank for financing was told if we didn't go thru them they would not except payment from my bank. There strong arm tactics didn't work on me yet again. Bonus I got out without giving them my phone number. To be called relentlessly
Ricky Lokey
Apr 29, 2023
5
Straight forward, no hassle
Andrew “aJh” Haacke
Apr 29, 2023
5
The service went great got in and out in a timely fashion.
Severa h
Apr 29, 2023
5
Gave me a great deal,more than fair on my trade Everything went smooth and easy. Salesman Tyler did a great job. Easiest purchase Ive made in years.
Ed White
Apr 29, 2023
1
If I could give this dealership zero stars I would. Made arrangements to leave work early to view and purchase a vehicle and made the hour commute to the dealership. I was upfront that in had my own financing already in place. My job offered a discount code I thought I would take advantage of. The sale manager proceed to tell me I would save much as they were already coming in lower, in which I was ok with that. He then proceeded to ask me for my paystub, which I had no issue providing; however since there was not going to be any discount, I opted out of providing. He then tells me that the dealership gets a kickback if I provide the pay stub. That was odd in itself. Well, because I opted to not provide paystub so they can get a profit, he stated they would not honor my financing from my credit union. I was not going to finance with the dealership especially with their interest rates they were offering. I ended up calling another one of their dealerships, to find out they do in fact accept outside financing. If your are running off business, I can see why you need the extra kickback. Complete waste my time!!!
bruce wilson
Apr 28, 2023
5
The team was friendly and made the experience effortless! Thank you.
James B. Arca
Apr 28, 2023
1
Made an appointment to fix the service 4wd indicator light on my 2020 Jeep Cherokee. The part is listed on a recall, I was informed there was a programming issue and needed to be brought in. I was greeted upon arrival and offered to have my alignment checked which was extra but I agreed to perform. shortly after arriving the service advisor informed me there are no active recalls on my account despite the part being installed on my car. When I was asked if they could diagnose the problem I said sure but was then asked when I can come back cause they can not perform the diagnoses today as the technician DID NOT KNOW I WAS COMING and would not pull the technician to look at my car. I made my appointment on Monday 4/24/2023 and my appointment was set for Friday 4/28/2023. The time wasted to and from my home (hour drive each way) and to be informed they wouldn't look at my car despite making an appointment is beyond frustrating and unacceptable customer service.
Blaine Criss
Apr 28, 2023
5
Had oil service with no appointment were very accommodating
James Wallis
Apr 28, 2023
5
Very quick service. Communication was great through the whole process
Justin Cox
Apr 28, 2023
1
Do not go here Logan lied to get me in here I told him how many repos I had and told me I will not get denied for that I told him it was a far drive and not easy for me to get there. Do NOT WASTE YOUR TIME if your credit is not 600+
Diamond Pen
Apr 27, 2023
4
I had a “Perform Service” message pop up on my dash. I decided to take my truck to the dealer to see what the message was for. To my surprise they were able to do the service and provide a loaner for the time my truck was in the shop. Only reason I give 4 out 5 stars is because they didn’t check the wiper fluid, which for empty.
RAM2500
Apr 27, 2023
1
I confirmed stock and price on a new Jeep Compass over the phone. Told sales person I would take it for the advertised price, he told me he had to talk to the sales manager to try to get that price??? He came back $2000 more than advertised price. I was called at home the next day and I reluctantly agree to pay $1000 more the listed advertised price. When doing the online credit the price was $1500 more than the advertised price. When I ask why I was told that's the best we can do. I am leaving this review as a red flag for others - they play games with their pricing. I am going elsewhere
Jeff Sadler
Apr 26, 2023
5
Don was very professional and responsive.
Customer
Apr 26, 2023
5
New employee Jonathon Barfield was very helpful in keeping me informed on the progress of my vehicle service
Steven Madden
Apr 26, 2023
5
All was good , if I had a issue there were no loaner cars available if repair took a fee days.
Andrew Weiner
Apr 26, 2023
5
Kyle was extremely courteous and efficient!
Phil Johnson
Apr 24, 2023
5
Fast, Friendly, Accurate! Quick and Easy!
Kirk Blakesley
Apr 24, 2023
5
I had a excellent time when I purchase my car all my questions were answered in timely manner it was a great experience Francisco sales rep was awesome
Lawrence Thurmbuchler
Apr 24, 2023
5
In quick, out quick! No fuss Went in for an oil change, found out about a recall that needed to be looked into. Flawless service!
Aaron Blakesley
Apr 24, 2023
5
Needed an oil change and tire rotation. My first time at this location and Mr. Barfield took great care of me. He had a couple of other customers to take care of and I still felt he was prompt and efficient with me. He said it would take an hour to an hour and a half. I was in and out in about 30 minutes! Pure greatness.
happyhealthguy1
Apr 21, 2023
1
I bought a used vehicle 2 weeks ago,this week the brakes failed, when a diagnostic computer was hooked up it popped up with a lot of issues. I reached out to the dealership since I was told the vehicle has been inspected, only to be told I bought the vehicle as is and there’s nothing they can do so. Apparently my life is not worth anything to them. Nor is a moral compass, or just being genuinely good people.Don’t buy a vehicle here.
Jessi Myers
Apr 21, 2023
1
The overall sales started out good. I purchased a vehicle two weeks ago this week the brakes failed. I notified the dealership, only to be told that I bought the vehicle as is, and there’s nothing that they can do. However, when I purchased the vehicle, I was told it had gone through an inspection when the diagnostic computer was hooked up to the vehicle after brakes failing there are a lot of issues, and this dealership doesn’t feel the need to make it right now or do they value my life, or have integrity or a moral compass. It is in your best interest to run don’t walk don’t even waste your time and don’t purchase a vehicle from this dealership.
JessiLM
Apr 21, 2023
5
Very fast and efficient? got me in and out within an hour. Very happy with the service got a $39 full service synthetic oil change offered to me from email. I?ll go back again they gave me a ride. I bought my pick up there. Thank you so much for your service. Y?all are awesome people I will be back again until all my friends. Thank you.
Terry Edwards
Apr 21, 2023
5
My new car was getting her first oil change/tire rotation. Very quick service. Happy.
Anita Wilson
Apr 21, 2023
5
Dana is an awesome service advisor. Always takes care of everything and on top of it all.
Jeff Sinor
Apr 20, 2023
5
Awesome customer service. Max and Demarcus were thorough, fast, and efficient! Highly recommend
Darren Williams
Apr 20, 2023
5
Great service. They were quick and professional.
Ana Ramirez
Apr 20, 2023
5
Jonathan was very friendly and helpful during my service appointment, and the service was great. Thank you!
laragamm
Apr 20, 2023
5
TECH, KYLE, did XCELLENT JOB in helping me get new tires. Performed check w/rest of car; xplained things that need attention. Agreed, and will have other svc in near future when i'm due for oil change.
customer
Apr 20, 2023
5
Got my oil changed and tires rotated they were quick and accurate and fair. They also reset my dash and fluid levels
TitusL21
Apr 20, 2023
5
Super servicio ayuda completa muy serviciales los mejor que me a tocado
Joaquin Angulo
Apr 19, 2023
1
I had a scheduled oil change and tire rotation and I have a service contact. The dealership changed me for the oil change and didn?t rotate my tires. Waiting on a manager to call me but nothing. The service tech left his shoe cover on my passenger side set. I have 3 different oil change stickers on my windshield. Bad customer service. My tires still haven?t been rotated and I?m waiting on my refund for what they charged me for the oil change when I still have 5 oil changes and 5 tire rotations left
Travis Betka
Apr 19, 2023
5
Great professional service, got my vehicle in and out in a timely manner. Ms. Dana Dahl AutoNation Service representative, kept me informed through the process, to included text messages of the work progress. All of my questions were answered. Also customer waiting area has complimentary fresh coffee. I would recommend dealer to anyone great job! Thank you
E. Rosario
Apr 19, 2023
5
My salesperson Arthur was very thorough and patient through the process. Finance was effiecient and I walked away with my vehicle and a positive experience. I would 10/10 recommend this dealership. I wasn't pushed into buying something I didnt want. The entire experience was amazing and went flawlessly. Thank you!
Peggy Vaughn
Apr 18, 2023
5
THIS is the best car buying experience I have ever had!! Other car dealers need to take note of how to operate their sales floor by observing how Autonation Fort Worth does things. I had an amazing buying experience with Charles. I highly recommend anyone who is looking for a vehicle to go through them.
Colton Cathey
Apr 18, 2023
5
Had a great experience, was in and out in less then an hour. Joy was my rep. she was a pro. highly recommend.
AC Pin
Apr 18, 2023
5
My salesperson Arthur was very thorough and patient through the process. Finance was effiecient and I walked away with my vehicle and a positive experience. I would 10/10 recommend this dealership. I wasn't pushed into buying something I didnt want. The entire experience was amazing and went flawlessly. Thank you!
Peggy Vaughn
Apr 18, 2023
5
Logan was very knowledgeable and an absolute pleasure to work with!
Dustin Lewis
Apr 17, 2023
5
APR 2024 - Again, great service experience by Dana. She is the only service manager that i will work with because of her communication and attention to my concerns. Ill continue to rely on AutoNation in N. Fort Worth for my service needs. DEC 2022 - Again great service by Dana. She's the only service manager I schedule my truck's service with. Will continue to rely on AutoNation in N. Fort Worth for my service needs. Great service. Took care of my 2020 Ram 1500 Limited with no issues. Courteous and friendly every step of the way. May 2022- Great service by Dana and Janey. Took care of my issue on my 2020 Ram 1500 Limited and offered the recommended maintenance services. Great turnaround and awesome service.
Aaron Rossiter
Apr 17, 2023
5
My AutoNation took care of me with the best customer service! Did my oil change quick.
Mark Cisneros
Apr 17, 2023
5
Went in for a oil change and a couple things looked at on my car. They couldn?t look at everything same day but Dana took care of me and came up with a plan to get everything looked at in a timely manner. Excellent experience
Hector Silva
Apr 17, 2023
5
We had a great experience. Pleasant folks.
Dana Taylor
Apr 16, 2023
4
My service advisor was very professional and polite. My only complaint and reason I didn't give the whole deal a 5 out 5 was because the price increase. Oil change went from 80 dollars to 120.
Kristopher Penn
Apr 16, 2023
5
Thank you Ivan Vasquez Great job! Ivan spent time with us, helped us get exactly what we wanted!
David Fenton
Apr 16, 2023
5
Simple, hassle free, and very attentive to needs.
Christian Ojeda
Apr 15, 2023
5
Great customer service.
laraneisha wofford
Apr 14, 2023
1
1- I call and made an appointment 2 weeks ahead 2- I didn't get a loaner car, 3- I was told to come in 2 days they would have a car for me never did get it 4- They keet telling me parts were coming 5- 3 weeks later they told me to come and pick up my Grand wagoneer that they have to order the parts and it was going to be a few months to get them
pipecos
Apr 14, 2023
5
Ivan Vasquez spent time with us, to help us get the exactly what we wanted!! Great job Ivan
David F
Apr 14, 2023
2
I took my car in for an oil change and one new tire. I dropped my car off at 8:45 AM and had an appointment and didn't receive my car back until 2 PM. And that was after a couple of phone calls. Seems excessive!
William Robinson
Apr 14, 2023
5
James leased me my 2022 Jeep Compass back in April last year. It’s officially been a year, and I still love my car! James was very communicative and efficient in getting me the best deal I could get! Although I have had issues with this dealership in the past, James really changed my perspective and the team there now is amazing!
sydney craigie
Apr 13, 2023
5
Jorge was wonderful showing us around and after several test drive we were able to buy the vehicle same afternoon! Damarcus was also a big help making the financing process easy to go through! Thank you guys!
Vu Tran
Apr 13, 2023
5
Dana was great!
Mailey Dung Pham
Apr 13, 2023
5
Great service, great attitude, very very helpful in all areas!
Maconnell Balderas
Apr 13, 2023
5
Very helpful in all areas, great attitude! Always keeping me up to date on things with my car
Maconnell Balderas
Apr 13, 2023
5
Larry Rivera was great at getting me the best deal to fit my budget and vehicle needs. Great follow up and I appreciate the transparency that is sometimes missing in the car buying process.
Steve Pfeifer
Apr 12, 2023
5
Joseph with the Service Department did an EXCELLENT job of contacting me with updates on my 2011 Ram 1500 Big Horn Truck… From the time it was towed in to AutoNation up to the time to pick it up, Joseph kept me in the loop… I ended up having ignition issues and Joseph also informed me about my brake pads and rotors, so I took his advise and had AutoNation do the work. Extremely Satisfied with the Quality of Work and the OUTSTANDING CUSTOMER SERVICE!!!
Rick Hulslander
Apr 12, 2023
5
My wife and I drove three hours to the AutoNation dealership to buy a Jeep she found online. The price she saw online, which seemed too good to be true, was indeed the price we paid. Nyle Moore was our salesman and he made the experience as smooth and painless as possible. We will certainly be recommending AutoNation to our family and friends.
Heath Hartt (Heath 1856)
Apr 12, 2023
5
My wife and I drove three hours to the AutoNation dealership to buy a Jeep she found online. The price she saw online, which seemed too good to be true, was indeed the price we paid. Nyle Moore was our salesman and he made the experience as smooth and painless as possible. We will certainly be recommending AutoNation to our family and friends.
HCH1984
Apr 12, 2023
1
This place is absolutely horrible! They sold me a litany of “warranties and coverages” when I bought my car. After one year I needed to use the tire and wheel protection. Had the car towed to the shop. Service team ran out and said not to take the vehicle off because they cannot take the wheel off of a Tesla. Said they didn’t have the tools! Seriously, you don’t have a two ton jack? That’s all discount tire needed to change it. It’s been a month since I requested everything be canceled and I am getting no response! Stay away from this dishonest and incapable dealership. Damarcus Price and Yousif Ahmed ignore all emails and requests to cancel.
Sriska
Apr 12, 2023
2
Terrible salesman. Other people working there were not friendly either. I bought the truck cause I needed it. The price on the truck was fair.
Elite Transports, Llp
Apr 12, 2023
4
We first arrived with a auto problem , Dana, the service manager, offered to get the car checked out first thing in the morning. It was about 5:30 PM, techs were on the way home. Dana help get us to a near by hotel.
Allan Gerlach
Apr 11, 2023
5
They did a great job on my truck , and an even better job with me ( the irate customer). I?ve had my 2500 in several times for the alignment and it was never right. I was mad and irate that they wouldn?t fix it. Finally they told me that I needed new tires( nothing wrong with my new tires). So just to show them , I bought a new set of tires. Truck drives like a dream. They were very professional.
Stephen Sugg
Apr 11, 2023
2
I took my truck in for a leak everything worked fine but water was getting in the vehicle. There has been a known issue with this so I contacted RAM support for them to assist me. Once they take my truck apart for some odd reason the radio frequency stopped working not at all related to my initial problem but related to the leak. And then there was a battery issue where I had to buy a new battery because the battery for some odd reason stopped working again not a problem I went in there with. RAM support was awesome in helping out with these issues but the dealership made a very difficult throughout the process.
Thomas Pasos
Apr 10, 2023
5
Great communication, new exactly what to do and got it done fast
Ryan Franco
Apr 10, 2023
5
Service advisor, Dana, was great and easy to work with. They got me taken care of, and I would certainly go back.
Jason Pope
Apr 10, 2023
5
The people at the dealership are extremely easy to work with and care about your time.
Rugsales
Apr 10, 2023
2
I took my truck in for a leak everything worked fine but water was getting in the vehicle. There has been a known issue with this so I contacted RAM support for them to assist me. Once they take my truck apart for some odd reason the radio frequency stopped working not at all related to my initial problem but related to the leak. And then there was a battery issue where I had to buy a new battery because the battery for some odd reason stopped working again not a problem I went in there with. RAM support was awesome in helping out with these issues but the dealership made a very difficult throughout the process.
Ram_Rebel
Apr 10, 2023
1
I had a 745 am appointment for an oil change. I arrived at 720 am. I was forgotten about until 920 am (2hours later) when I enquired about the status of my vehicle. No one could even find my vehicle more less tell me the status...so 10 mins later at 930 they finally found my vehicle and hurried and got it into a bay... So about 1020 am my car was finished. 3 hours...to do an oil change at 745 am. Good thing I have no life and could wait around while I was totally looked over and discarded.
Christopher
Apr 10, 2023
5
Smooth. Quick. Don was great !!
15 sonata
Apr 10, 2023
5
I bought my car from Audi Plano with Tracy. Tracy was a stud and did everything he could to make the purchase as smooth as can be. I don't know if buying the car online through Autonation would've been different, but buying it from a salesperson and having the car delivered to San Antonio was a bit more of a hassle than I think anyone involved expected. Paperwork having to be sent via next-day air, lots of back and forth, that type of thing that makes the process easier with Carvana or the like. That said I am glad I went with Audi Plano. Good communication with real people, a better price than Carvana or the like, and a car that was cleaned and detailed prior to its delivery. Thanks, Tracy, and thanks Audi Plano for the solid experience.
aholbrook
Apr 10, 2023
5
The staff is very friendly and we?re so detailed on the repairs/maintenance. Not pushy in selling unwanted and not needed services?I would recommend them for any service you have with their brands
Nadendra Thalanki
Apr 10, 2023
5
Don was very patient and got me in even without an appointment. He also helped with some cost savings.
Mitzi Roach
Apr 10, 2023
5
I bought my car from Audi Plano with Tracy. Tracy was a stud and did everything he could to make the purchase as smooth as can be. I don't know if buying the car online through Autonation would've been different, but buying it from a salesperson and having the car delivered to San Antonio was a bit more of a hassle than I think anyone involved expected. Paperwork having to be sent via next-day air, lots of back and forth, that type of thing that makes the process easier with Carvana or the like. That said I am glad I did this process. Good communication with real people, a better price than Carvana or the like, and a car that was cleaned and detailed prior to its delivery. Thanks Tracy, and thanks Audi Plano for the solid experience.
aholbrook
Apr 9, 2023
1
Hands down worst experience I have ever experienced at a car dealership with finance director. Terricka was incredible with communication prior to coming up there (we live over an hour away), but as soon as the finance director walked in, he didn’t want to help. Not only did he screw himself out of a commission check, he screwed Terricka. He didn’t introduce his name, only his title as a finance director. When a finance director comes in and states “I can see when there’s a deal and when there’s not, and this isn’t a deal. I won’t work with this.” Not only did he make a rude comment about a credit score, told me I had no idea what I was talking, barely let sentences be finished without hand gestures telling me to “stop”, but wouldn’t give legit numbers to us after asking multiple times. Came in with a pre approval and then said that was wrong. I will never shop at another AutoNation. Poor experience due to the finance “director” at the location. Terricka (sales) was 100% amazing though.
Emma Aguirre
Apr 8, 2023
5
Good time and easy dealer to work with. Will buy another truck from them.
Kyle Langner
Apr 8, 2023
5
these guys are amazing!!! they did everything they could to make sure i knew exactly what I was buying. I would highly recommend this dealership and all their staff. We worked with Andrey Vanzzini and manager all the time.they are very Kind, honest and courteous. Excellent service and great deal thank you very much for your service.
Jose j Garcia Maldonado
Apr 7, 2023
5
these guys are amazing!!! I highly recommend this dealership and all their staff. We worked with andrey Vanzzini and manager all the time.they are very Kind, honest and courteous. Excellent service and great deal thank you very much for your service.
Jose Garcia
Apr 7, 2023
5
Fast and helpful for my truck in quickly even without an appointment.
Seth Clabaugh
Apr 4, 2023
5
work was done as expected.
Perry Cox
Apr 3, 2023
5
Very courteous from the moment I walked through the door. Informed me of upcoming services.
Freddy21
Apr 3, 2023
5
The service was done fast and I was walked through the process. Service was very friendly.
Zaira Espinoza
Apr 3, 2023
2
Car was making an obvious squeaking noise. After keeping my car for 2 days, and me leaving messages for someone to call me for 24 hours, the service advisor finally called me and said nothing was wrong. She said the car wasn?t making the boise. But when I got in it to leave, it was definitely making the boise. I took it to another dealer who fixed my issue in less than 24 hours.
Brent Elliott
Apr 3, 2023
5
Had such great service we bought. The process with him was very smooth. We visited the NRH location first and it was awful compared to the North Fort Worth Keller location. Highly recommend. Service by both sales rep Nathan and finance was smooth and no pressure!
Kimberly Boles-Zarko
Apr 1, 2023
1
Made an appointment at the end of last week to bring my Jeep in Monday. They said 3-5 days and it would be ready. It’s 5 days and they haven’t event touched it yet! This is the third Jeep we’ve bought from this dealership, but we won’t be back. Aside from the fact that they are terrible at time estimates, we haven’t had anything but trouble getting things fixed when they are under warranty or otherwise. You’re just a number in a long line here. Buyer beware.
Beja Foster
Mar 31, 2023
5
Quick service and friendly staff The customer waiting room was clean
Melissa Paredez
Mar 31, 2023
5
Johnny’s customer service was top tier. He kept me updated through the whole process and answered every question I had. Very professional and definitely a very valuable asset for Auto Nation and deserves recognition.
Parker Bow
Mar 30, 2023
5
The staff in sales and service are always very personal and friendly. I have purchased several vehicles from them and the process was pleasant compared to the normal car buying experience. I don't dread a trip to this dealership.
Martin OHara
Mar 30, 2023
4
I was able to get my truck in quick. I was promised a certain date for truck to be ready, but it was not. The only reason though it was not is because they did a thorough detail on truck and found another issue other than what it was brought in for. I'm grateful for that. The most time took was ordering and waiting for parts to arrive.
Mark Lechowicz
Mar 29, 2023
5
Best price for what I was looking to purchase plus hassle-free.
Warren L.
Mar 29, 2023
5
Great dealership. They always deliver what they promised and do so with a smile.
Susan Shirer
Mar 28, 2023
5
Larry is a great person that works hard to help , I feel relaxed when there , he has made my buying experience rally nice
Rick Sanford
Mar 28, 2023
5
Great experience, professional and fair deals.
Freddy Aguila
Mar 27, 2023
5
The break room had no tv or coffee. Turn the tv on and add coffee for the customers
Patricia Aranda
Mar 27, 2023
5
Customer Service was excellent my experience was flawless from start to finish. Arthur, Alex, Larry and John were all great. They got me into the Wrangler I wanted with warranty below my payment goal. They have been great in following up to make sure everything is going good with my new Jeep.
Jeremy Brannon
Mar 24, 2023
5
My experience couldn’t have gone better. Don Ferguson took care of getting our car in for some engine work. He kept us updated on the progress which we appreciated. We were expecting it to take several days to complete the job, but whoever was working on our vehicle finished it in just a couple of days. Since recently moving to Texas, I’m so thankful to have found this car dealership.
Doris McPherson
Mar 24, 2023
5
Customer Service was excellent my experience was flawless from start to finish. Arthur, Alex, Larry and John were all great. They got me into the Wrangler I wanted with warranty below my payment goal. They have been great in following up to make sure everything is going good with my new Jeep.
JeremySarah Brannon
Mar 24, 2023
5
Their rapid repair service
Estella Hernandez
Mar 24, 2023
5
Top notch service provided by all staff, I have been going to this dealership for 7yrs now, 4 new vehicles purchased in said time. Always treated with respect and employees willing to go the extra mile to help out a customer.
Michael Martinez
Mar 24, 2023
1
Buying portion of the sale was fine. The plate transfer process was a disaster and I wound up having to correct their mistakes myself with the tax collectors office.
Rob Marquardt
Mar 23, 2023
5
Don Ferguson helped us get our Jeep back up and running!!! Most kind and friendly place. Their work was superb! We strongly recommend taking your car to auto nation and ask for Don!
Jason Lovell
Mar 23, 2023
5
Technician specialist was very helpful and prompt returning calls
Amanda De Los Santos
Mar 23, 2023
5
I appreciated the little video from inspection tech and the comments from service advisor
Patricia Matheson
Mar 23, 2023
5
Don was very helpful in the service department! We will definitely ask for Don?s help again .
Elaine Smith
Mar 23, 2023
5
We received good service from Don!
Laney Smithophers
Mar 22, 2023
5
Fast, professional staff and quick
Edgardo Barreto
Mar 21, 2023
5
Yesterday I took my car in for a regular oil service and to have the windshield fluid connectors reattached to the sprayers. I did not have to wait long and there was a comfortable waiting room. The service was great! My service advisor was very polite, attentive and made everything a smooth process!
Melanie Dutton
Mar 21, 2023
5
Don and the whole service team went above and beyond! My service appt was scheduled for early Mon (3/13) morning. I asked if I could drop off my vehicle early over the weekend, Saturday specfically, so I was not rushing to drop of my kids or be late to work on Monday. They happily accomodated my request. A little while after I dropped off , less than a hour, Don from the service team called to let me know they had accessed my vehicle. He confirmed what I had assummed was the issue, battery needed to be replaced. Additionally he let me know that they would be able complete everything that same day, including the oil change and tire rotation I needed as well. This was unexpected as my appointment was techinically scheduled for Monday, totally made my day! Thank you Don and team!
Amber Lemons
Mar 21, 2023
5
I would like to thank Larry Rivera he was on point from the first phone call to the end great guy
Johnpam13
Mar 20, 2023
5
The service is really good. I always take my vehicle in the night before for repairs. Always a great experience. Dana Dahl is the best service person by far.
FreddieJ
Mar 20, 2023
5
Always good service. Been going there for 15 years to buy and sell my vehicles
Tewayne Lee
Mar 20, 2023
4
Customer service good. Dropped our jeep off for just a few days that ended up taking 8 days for repairs. No one called when repairs were complete, we had to call and find out it had been ready for us to pick up.
Erika Kesler
Mar 20, 2023
5
Sofia was great!! She provided excellent customer service!
Stephanie Davenport
Mar 19, 2023
5
It was a big satisfaction for me and I m so happy, I appreciate your service
Dorcas Talamaku
Mar 18, 2023
4
Service was good, my xR battery was replaced along with the aux battery
Vincent Tofani
Mar 17, 2023
5
Was attended to right away, staff was very helpfull,
Wacokid
Mar 16, 2023
5
Took my Jeep in for it's first oil change and tire rotation. All went well, except the technician did not rotate in the spare tire like I asked and the service advisor wrote on the ticket. I didn't notice it until I got home. I called the service advisor and he double checked with technician and he didn't do to. The service advisor apologized and got me in at my convenience the very next day and had it corrected. I am very happy!!!
Denise A.
Mar 16, 2023
5
Excellent Customer Service. Dana was great with communicating and keeping me updated on my car being serviced
Travis Bryant
Mar 16, 2023
2
Had an appt to get car serviced, 2 hours later I asked my service advisor if it was close to being completed. She went and checked and told me all the mechanic had to do was put oil back in my car. A few minutes later, a mechanic came to her desk and told her the windshield wipers she had requested to put on my vehicle were not the recommended ones and wanted to know if I wanted to pay for the more exspensive ones. I said sure, why not. Already annoyed at the time, her lying about almost being completed and price of the servicing. $119 oil change +$29 tire rotation (which should be included in the $119) $59 for wiper blades!! Well 2 hrs 45 minutes later my car was finally done!! Was relieved I could finally leave this place!! All great getting through all the construction on the freeway. Halfway home, I had to clean my dirty front windshield. The wipers didn?t even touch the glass!!! Had to drive through construction again and headed back to dealership. It was swiftly fixed, but my day was half over. I would have given my visit 0 stars, but they took off some $ from my bill which helped my opinion on this visit.
Kristi Leffler
Mar 16, 2023
5
Don and the whole service team went above and beyond! My service appt was scheduled for early Mon (3/13) morning. I asked if I could drop off my vehicle early over the weekend, Saturday specfically, so I was not rushing to drop of my kids or be late to work on Monday. They happily accomodated my request. A little while after I dropped off , less than a hour, Don from the service team called to let me know they had accessed my vehicle. He confirmed what I had assummed was the issue, battery needed to be replaced. Additionally he let me know that they would be able complete everything that same day, including the oil change and tire rotation I needed as well. This was unexpected as my appointment was techinically scheduled for Monday, totally made my day! Thank you Don and team!
ALemons
Mar 15, 2023
5
Just purchased a 2023 Jeep Wrangler here. Nyle Moore made the experience there awesome. I was in and out of there in no time. Definitely recommend
Christopher Torres
Mar 14, 2023
5
they great customer service. service provider joe keep informed while they had my truck.
Tim Ramsey
Mar 12, 2023
5
Easy sale, nice people to work with. Fast and friendly. Only left out a few details that needed to be included in presale conversation about insurance changes. Besides that great convenience and worked really well with getting my trade in for the highest value and covering the entire payoff of my previous vehicle plus over 6k rollover to the new vehicle to keep my loan amount same as before with more expensive vehicle. Thank you AutoNation! 5/5 would recommend
Brandon Frank
Mar 12, 2023
3
Overall happy with the deal and would recommend them to others. They're not much different than most new car dealers and the process is too long in my opinion. However, I would go back.
Jarrett Jones
Mar 11, 2023
5
Kyle was awesome. He communicated with me the whole time my truck was there.
Heather Lindemuth
Mar 10, 2023
5
Very pleased with my experience at this dealership! They made the process smooth, easy, & quick. Very friendly & professional staff here. Thank you to Max & John for getting me into my dream car!! 🤩
Gretchen Stoker
Mar 10, 2023
5
My Service Advisor Kyle was great. He communicated the whole time my truck was being looked at.
Heather
Mar 10, 2023
5
Good work done right. We?ve purchased the Jeep here and they get all our business.
Krista
Mar 8, 2023
5
I purchased my jeep wrangler here and now I get it serviced here twice a year. Always a great experience!
Christine Gibson
Mar 8, 2023
4
Just one visit to get new key programmed to my truck
Mitchell Last name
Mar 7, 2023
1
Pretty horrible experience on my last trip, 3/3/23. My service advisor was out which isn’t a big deal, but then my appt became a 60-90 minute wait for an oil change. Needless to say, that turned into a 2.5 hour trip for simple maintenance. I only went because I have the Jeep Wave program at the moment. After this visit I will most likely never use their service center or their dealership again. I’ll pay for the convenience of using another place to do oil changes and tire rotations if this is the expected level of service there. Another reason to not get dealer services and maintenance plans.
Aaron Cary
Mar 7, 2023
5
Excellent service between Body shop & service department to resolve noise issue that was heard after finally getting noise matters with windshield taking care of....Receptionist for the Body Shop was very very very Good & tremendously Tremendously Helpful & Took time to take calls & handled them with very good professionalism!!!!!!!!!!!!!!!!! Randy the manger was very understanding & took time to call me with updates with issues on truck... Since 1st experience with a 2015 1500 that was t boned while bck,the body shop took of me then,and that's why I bring my truck to ur dealership above any other 1s bear me!!!! Only matter with Body shop when insurance checks got stolen, like to been in loop on how my check got from your dealership to individuals who cashed that check....like to know if was an individual at the dealership who intercepted that check & committed fraud .......Except for that ,service at your dealership has been above par.....thanks fir taking care of ve hiles I brought to youll......
T B
Mar 6, 2023
1
Stopped into look at a few.vehicles we had seen on line. Andre was the one who was helping us, we test drove a truck that turned out we couldnt get into. Was close to their closing time so we got kind of pushed out and told the manager can search orher locations for our qualifications on vehicles. Called the next day and asked Andre to see about two different vehicles and let us know. Called later that day because no call back and evidently Andre had already left for the day. Called back the next day got Andre and he said they wouldnt work needed an excessive amount down. Told him I never heard back form him to let me know about the other two not working. He said I hear ya and laughed. I asked to speak to his manager and he said hold on and phone hung up on me. Called back and he was not available. One of the worst experiences ever at a dealership and first experience in Texas. Hope.other dealerships are better than this company. Will.not ever be back or not reccommend to anyone.
Jim Robertson
Mar 6, 2023
4
Very easy to make the appointment. Arrived on time and was immediately greeted and checked in. I was shown the lounge, which was large and comfortable. There are no refreshments, which is unfortunate. It would be nice if a place of this nature had a coffee option. The service went smoothly, no issues. Checkout was easy, and everything was explained. Prices seemed a little high, but overall a good experience.
Bryan LaFave
Mar 6, 2023
5
The dealership always does a good job. Scheduling service online is also very easy and they have a really nice waiting area to boot.
Kenneth D Keith
Mar 6, 2023
1
Wouldn’t recommend going here for service to my worst enemy. Slow, expensive, unprofessional
George Griffiths
Mar 5, 2023
5
First time here to get my truck recalls serviced and now my place of choice moving forward. The staff is very friendly and straight up honest. Sofia handled my 2 hour wait exceptionally well. Highly recommended.
Stephen Kipkurui
Mar 3, 2023
2
Heads up – this dealership does not have a courtesy van service. So if you are single, and this is your only vehicle that you’re dropping off for maintenance, you will have to bother a friend/neighbor for a ride or pay for a Uber home which is what I had to do-twice. Took my 2020 Ram in for a intermittent check engine light just prior to 36,000 mile warranty expiring. First time I left the vehicle I took a picture of the light on in their service bay. Somehow between the drop off and the technician looking at the vehicle-the light no longer appeared -so they would not repair anything-despite the fact, I already had the code analyzed at a parts store as P3401 and showed documentation of that. So, of course, the light came on again the day after I picked up the vehicle and thus requiring a second trip to drop off the vehicle and a second Uber ride. And once again, I had the printed diagnostic as the P3401 code and showed it again. This time they actually fixed the fault and I I’m keeping my fingers crossed that it does not come back again. The only reason I use this dealership is that they are the closest ones to my home and I wanted this covered under factory warranty. Also, they have no loaner vehicles for customers. And good luck having a service advisor return your phone call or message in a timely fashion.
Kirk Smith
Mar 3, 2023
5
no muss, no fuss oil change... was done quickly with no issues.
Vera & David Patton
Mar 3, 2023
5
Team performed recall repairs on my Jeep. Completed the job fast and efficiently.
Courtney Perez
Mar 3, 2023
5
Joe did a great job communicating everything.
Oskar Rubalcava
Mar 2, 2023
5
Don at Dodge North Fort Worth was very helpful in answering any questions I had. And also helped get my truck to me in a timely manner.
Jackson Berg
Mar 2, 2023
5
Great people, made for an easy experience besides one mishap. The only negative I have was the used car sales manager slightly pulled weatherstripping out in the sunroof of my truck. He tried to say that would be 2500$ off the value of my trade in since my sunroof was damaged and didn’t work. I showed the sales team and him that the sunroof did work and had never had my weather stripping like that before. Maybe it was a 1 in a 1000 coincidence it magically happened when he got in my car but I highly doubt it. I think the part that irritated me the most was the Used Car Sales manger was very unprofessional, rude and raising his voice to me while I was showing their staff that indeed my sunroof did work. The new car sales staff were 10/10. They stepped in and told me I would not be charged for something I didn’t do. They also made the buying process very easy. The new car sales staff is the reason I will be coming back here exclusively to buy my cars from now on. The new car sales staff is the reason I still rate this a 5/5. I met 10 outstanding people that day and only 1 terrible person so I will not let that affect the score. I just recommend going over what they try to charge you for on your trade in.
Kyle Vick
Mar 1, 2023
1
I will drive the extra time to avoid using this service center again. AutoNation has a communication barrier with the physical service center/advisors and the answering service. I requested services (3) different times that were not performed when I left my vehicle at their shop. First experience was average. Second was severely disappointing. Someone else may get lucky.
Allen Watson
Mar 1, 2023
5
Excellent service and guidance from Joseph
Riazamed
Mar 1, 2023
5
I bought my ?22 Ram at this dealership and brought it back for its first service
Michael Dougherty
Mar 1, 2023
5
Great service was greeted promptly and staff was nice
Frederick Mathis
Mar 1, 2023
5
Had a great experience, Joseph worked hard to find a vehicle in our budget with the mileage and additions we were wanting. Love our new Escape.
Kelly Tippins
Feb 28, 2023
5
The service was fast and amazing!
Jessica Session
Feb 28, 2023
5
Great service. Taken care of fast. Thank You
Derek Welch (WELCH INSURANCE, LLC)
Feb 28, 2023
5
Dana has been amazing each time I have worked with her. My truck service is always done on time.
Gary Storts
Feb 28, 2023
5
good fast and very friendly service
Angel Chairez
Feb 27, 2023
5
Excellent. Transparent.
Mister1
Feb 27, 2023
5
Did not have an appointment, man said it maybe 2 hours, so I had no choice but to wait. Luckily I had less than an hour and oil change and tire rotation was ready to go.
Willard Chaffin
Feb 27, 2023
5
Super happy with this location. It?s been professional since day one! I have full trust taking my jeep here.
Andrea Motta
Feb 27, 2023
1
DON'T BUY FROM AUTONATION! Horrible customer service. Didn't take care of me at all after days of waiting trying to get answers to the deal they alleged they made only to turn around and sell the car right out from under me and refusing to give me a written breakdown of the deal because they were hiding some kind of maintenance pkg within the monthly payments which is why none of the numbers they were telling me maid sense. By the time i caught on they sold the car. unacceptable customer service and didn't care at all about me as a customer
Gabe Aguilera
Feb 24, 2023
4
I love my new 2020 Jeep!! Arthur in sales is simply *the* best. My dad has bought two cars from him, my sister bought her car from him and now I’ve just made a new car purchase for myself! With so many alternative ways to buy cars out there, it’s hard to find trust in dealerships anymore. But rest assured Arthur and Autonation are fighting for your satisfaction, unlike some app or anon chat service. He was so knowledgeable, hard-working and respectful. Our whole family will continue to use *only* him in all our new car endeavors. HOWEVER-I do have to say we had an issue with the gentleman who handled our financing, though. In all my years of buying cars, I’ve never had anyone do what he did and I was very disappointed. My family and I thought it was a very very dishonest, dishonorable and disrespectful act. But my engagement with Damarcus won’t affect my relationship with Arthur and autonation. I just want to warn others to be WARY of Damarcus in financing when finalizing your loans and the warranties you say no to! As long as you chose Arthur and ask for anyone else in financing, you should be GREAT! My 5 stars are only for him :)
Ellie B
Feb 23, 2023
2
Showed up 15 minutes early and waited until my appointment time came. While I was waiting I watched the employees in the service center laughing and enjoying conversation. I will say they were working on paperwork part of the time. I was not acknowledged until my appointment time. After they took my truck I waited 1 hour and 45 minutes to get my service done ( oil change, tire rotation, and a tailgate recall repair). It was an hour and 45 minutes only because I was tired of waiting (they were aware that I was waiting) and went to see if my truck was finished. It was and was parked in the customer pickup area. I went inside to find out if I could have my truck and the person asked who was my service advisor and I said Don. He told me that Don was at lunch. He said I could have my truck and if it would be ok if Don emailed me my paperwork. Haven’t gotten it yet. Usually I get great service. I guess I shouldn’t schedule my service if it is going to interfere with lunch. I had to each a late lunch. I think they should have backups when people go to lunch. That would be good customer service.
Roger Koppa
Feb 22, 2023
5
Our overall experience was top notch. Coming on from out of town, we scheduled an appt with Larry and he streamlined the process so we were test driving and purchasing within an hour. Staff was very professional and we left extremely happy in our new Grand Wagoneer!
Shanna Whitney
Feb 22, 2023
5
Good job
ortis prince
Feb 21, 2023
5
Don was friendly and helpful!
Matt T
Feb 21, 2023
5
Joseph was very helpful with my experience on yesterday!
Douglas Mack
Feb 21, 2023
5
My visit was good I was treated good they were prompt at getting my vehicle i and out very pleased with the service
Bryan Reed
Feb 21, 2023
5
I would like to thank Kyle Evans at the service center. Had an issue with truck which he went the extra yard to get completed. His service on this issue was beyond what most dealership would do. He delivered on time and corrected an issue on the warranty. Hard to find great service like this nowadays.
Edward Register
Feb 20, 2023
1
Very disappointed with the communication. Dropped car on a Tuesday, didn't hear from them until Thursday afternoon when I approved the repairs, and then never heard from them again unless I reached out and they could NEVER give me an estimate of when the car would be ready. Finally heard from them the car was ready the following Wednesday (over a week for replacing one "sensor" for over $1,000). Picked the car up and it still had the exact same problem. They hadn't fixed it. I ended up taking to another jeep dealer who immediately diagnosed the problem and made the repairs in one day.
Esther Jamie
Feb 19, 2023
5
My Experience was great they welcome you once you walk in. Marcus was the gentlemen to attend me and he did great he made sure i was taken care of and everything.
Ernesto Vega
Feb 18, 2023
1
Don?t buy the extended warranty for your car. It?s an absolute joke! Had my JKU in for repairs 5 times. Only covered two times. Also feel like I got completely screwed on the amount they gave me for my sell.
Tyler Cassell
Feb 18, 2023
3
Take for ever to get an oil change feel service techs milk service to make more money.
Rodolfo Contreras
Feb 18, 2023
1
I always dread coming here because of how rude the staff is, and because of how they seem to pressure you to get things fixed when you tell them no. Today I sat in the waiting area and was waiting for a technician to come and get my car for an oil change. The staff looked at me various times and instead let me sit in my car for more than 10 minutes before I decided to leave. This is one of the worst places I have been to
Valeria Alvarez
Feb 17, 2023
5
The service was fast and friendly!
Kateria Davis
Feb 17, 2023
5
He was very professional and helpful with me.
Jhauver85
Feb 17, 2023
5
From the scheduling process, to intake upon arrival, to the service, and communicating throughout - the service was prompt, professional, and clearly communicated. I will go to AutoNation again for my Dodge service, and I would recommend others also.
PC Charger
Feb 16, 2023
5
Great customer service as usual. First time I purchased tires from dealer and they matched price of national retailers.
Michael Gahwiler
Feb 16, 2023
1
Service department needs to learn about customer service! Failure to update customers is a bad, bad thing! 3 weeks without a vehicle and lack of the dissemination of information makes for a very bad experience.
Sarah Severn
Feb 15, 2023
5
Dana greeted me with a smile and an energetic attitude. She was very knowledgeable about my service request and provided me a cost estimate and time estimate on the spot. My car was completed under her time estimate and performed to my expectations. While I didn't have any dealings with the mechanics, Dana made me feel like I was appreciated as a customer on the front end. I will be contacting Dana for any future work I need to have done on my car.
Bruce Edwards
Feb 15, 2023
5
Got my first oil change on my Jeep Gladiator and Don was fantastic! He got me in earlier than expected and kept me updated the entire time.
Menyventura
Feb 15, 2023
5
This is the first time we buy from Autonation Chrysler Dodge Jeep Ram @ North Fort Worth. My wife is very pleased with her new 2023 Jeep Gladiator. Arthur Basile was excellent at showcasing the Jeep and very knowledgeable about it. He made our buying process very easy, we're very satisfied with all the process. Will definitely consider them for our future cars.
Arturo Burruel
Feb 15, 2023
5
This is the first time we buy from Autonation Chrysler Dodge Jeep Ram @ North Fort Worth. My wife is very pleased with her new 2023 Jeep Gladiator. Arthur Basile was excellent at showcasing the Jeep and very knowledgeable about it. He made our buying process very easy, we're very satisfied with all the process. Will definitely consider them for our future cars.
Arturo Burruel
Feb 14, 2023
5
They got it done when they said they would. Don was very diligent and easy to work with.
Aaron crane
Feb 14, 2023
5
The transaction went very well everyone nice
Matt Cole
Feb 13, 2023
5
Very pleased with the service. Nyle, Max, and Damarcus were very helpful and friendly. Drove 2 hours and 40 minutes to the location from my hometown to buy a vehicle. They make the process easy and pleasant. Definitely recommend buying a vehicle from them.
Rodney Harris
Feb 12, 2023
5
Got my service and repairs done at this place, excellent service and would recommend to a friend.
Shane Reddy
Feb 11, 2023
5
Great service, timely visit / appointment for an oil change and full Jeep Wave service!
Chad Morgan
Feb 10, 2023
1
Honestly it's very frustrating when the communication is just as bad with the GM. We left a bad review the GM responded and told us to call them so we can get the situation rectified. We called today and spoke with the GM and we expressed our concerns and in the end he said there's nothing he can do. So, do I recommend this dealership that would be NO! Poor customer service, the service department horrible. I won't be back.
Maranda Williams
Feb 9, 2023
1
Every time I go in for service there is always some issue and that involves customer service. As an example my 2022 Ram Longhorn 2500 had two recalls. One for tailgate and other transmission dip stick. First time I took it in the parts were on back order. They sent me follow up email to schedule service. I confirmed with lady scheduling that parts were in stock. She put me on hold to call service advisor , came back to me and said yes. Needless to say when I show up no parts. To make matters worse the service rep on far left when you walk in service dept wanted to argue with me. Total lack of respect, I would fire him day one. Lastly the told me when I scheduled they would have a shuttle service. When I arrive they said shuttle driver quit. My brother had problems with service department as well, told me to drive the extra miles to Moritz , guess I will listen for now on.
Danny Merck
Feb 9, 2023
5
Oil change went quickly and was great customer service I use this dealership all the time.
Stephen Fairfield
Feb 9, 2023
5
my experience this visit was great! Sandra greeted me with a big smile as soon as i walked in the door she was very friendly and stayed on top of it and communicated everything very clearly she was awsome!
David Veloz
Feb 8, 2023
5
I didn't buy my 392 at this dealer but have used this dealer for service due to the dealer I used to purchase it at was so far away but every time I use this dealer they are top notch and I will from now on use this dealer for all my auto needs.
Dave Anderson
Feb 8, 2023
5
Fantastic experience. Staff is non-aggressive, polite, knowledgeable. I would not hesitate to purchase form this AutoNation again. Recommend anyone looking in this genre vehicle to put this dealership on their list.
Chad Pence
Feb 8, 2023
5
From start to finish the was a pleasant experience. Maxwell was very friendly, professional, and very informative. He was not a push salesman and surprisingly was able to keep a normal conversation vs be awkward about stuff. I would definitely recommend him and the dealership.
Christina Bautista
Feb 8, 2023
5
I received a recall notice for the tailgate latch on my Ram. I made an appointment online. I arrived at the service department a few minutes early. I was promptly greeted, did a minimal amount of paperwork, was offered coffee and told where the waiting area was located. I was told the simple procedure would be completed in about an hour. The waiting area was clean and comfortable. After about 45 minutes the service tech came and got me and took me to my truck. She explained what had been done and I was on my way.
Michael McBeath
Feb 7, 2023
5
Andrey was absolutely amazing. He went above and beyond for me and sold me a 23 TRX at MSRP. Which is not common. Him and his dealership will get my next 5 car and truck purchases! Thank you!!!
Jonathan Kurz
Feb 7, 2023
1
Horrible customer service. Cant get thru when you call for updates on your vehicle. Took our car in for service and was badly miss quoted on price and was also given the wrong recommened service paperwork. We wont be bringing our car back.
Binge Brassel
Feb 7, 2023
5
Joseph quickly responded to emails and questions. We lived two hours away and he made sure the car was ready for us to test drive at our appointment time. Didn’t let car get sold before we got there. We bought 2021 Ram Laramie 2500 diesel and love it.
ivan green
Feb 6, 2023
5
Dana was a pleasure to work with, Thankfully they got my car up and running with great communication.
Ayesha Naqi
Feb 6, 2023
5
It was an unexpected day for us to be blessed with a new vehicle but with the help and dedication of our salesman Ivan we were able to drive home with our new Jeep Grand Cherokee. Ivan was very knowledgeable and his expertise goes beyond words. I was a pleasure to work with the people at Autonation and I highly recommend this location.
Oscar B
Feb 4, 2023
5
I came in as a tired teacher looking for a vehicle since mine had been totaled. They respected my time, got me the best deal they could, and were so helpful! I highly recommend them to anyone else!
Erin Shook
Feb 2, 2023
5
I had an amazing experience with AutoNation Chrysler Dodge Jeep of North FW! They respected my time and as a tired teacher on a Friday, I was so thankful!
Erin Shook
Feb 2, 2023
5
Joseph is very professional very courteous and his customer service skills are excellent
Shelley Pellichet
Jan 31, 2023
2
The dealership offered a fair price for my car. Trenee was great. But taking 2 hours to complete the paperwork and recieve the check is entirely to long.
Marc
Jan 31, 2023
5
Made an appointment to get some minor work on the my car. Don got me checked in on time, kept me informed throughout the service and my car was ready in no time.
Shon Creese
Jan 31, 2023
5
Super friendly, efficient and honest. I received multiple text updates throughout my experience. The turn around was very quick. Fantastic experience
Meagan Mahoney
Jan 30, 2023
5
Even though I didn't buy my 392 Wrangler here, this is the closest dealer to my home. I have brought my Jeep in twice for oil service and they always cut me a brake on a full synthetic oil change. Their fast and easy to work with. ☠️
David Anderson
Jan 30, 2023
5
I easily scheduled a time to bring in my Durango for a recall. The service manager quickly signed me in and had my car ready to go in an hour. Great service!!
Gina Alexander
Jan 29, 2023
5
I can't explain myself right now what I received on my Bank Account was so great and surprising, an amazingly huge amount was sent to me by trading with an expert, You so much deserve accolades on this Mrs. Alexander Melissa Always do your best, what you plant now you harvest later, I made $6,900 with just little amount of $500 She did a great job, thanks to Mrs. Alexander Melissa for making that come through. Please all you have to do is to contact her and be a part of this online investment, WhatsApp:+1 (210) 628-9394 E-mail: alexandermelissa800@gmail.com
Steven Kazi
Jan 29, 2023
2
Had a recall on egg cooler. Scheduled appoint and it took two weeks for repair only to have check engine light come on diving home. Called to schedule appointment with no call back. Took it back in and they had to do another diagnostic to find out that the egr valve that came in the new part was leaking. Replaced it and a few weeks later check engine light came back in. Scheduled appoint and they told my wife they charge a diag fee of over $250. I called and let them know the code was related to egr valve. 1 1/2 weeks later I?m finally called and told truck is ready and they had to replace the egr cooler as coolant was getting into the dry side and the valve failed. Poor replacement parts, diagnostic and communication after having my truck for over five weeks total during the three visits.
Armstrong
Jan 29, 2023
5
Customer service is extremely helpful. They went out of their way to help me. Great place to work with.
michael pulley
Jan 27, 2023
5
I just want to say my experience at AutoNation was better than I expected. I needed a car quickly because my car was wrecked the day before. The whole process only took about 2 1/2 hours from the test drive to getting financing. My monthly payment was a little more than I wanted it to be, but I'm ok with it. I want to thank Francisco and Ivan for a stress free time. I will definitely recommend them to my family and friends.
Tee McKenzie
Jan 27, 2023
5
Joesph was my advisor he was great at communicating. Did a excellent job with everything
Brittany
Jan 27, 2023
5
All went smoothly and as expected.
RobStro
Jan 26, 2023
5
I recently went in for my truck maintenance. I showed up at my appointment time. Don was my service rep, and he was prompt, professional and friendly! I added few more items to my scheduled service, and asked if the service could still all be done in about 2.5 hrs as I had another appointment later. He assured me they could. Sure enough, in about 2hrs, everything was done. I would highly recommend Don to address your service needs
Mukherji
Jan 26, 2023
1
I purchased a 2020 charger with 36k miles for 26,941.11 cash for it to break down less than 48 hrs later! The Buying process took 2 days, floor mats went missing upon pick up of the vehicle as well. Was offered towing and repairs under the 90 day 4k warranty but car remains in the driveway unable to start! Highly do not recommend Autonation
Patrick Fitzgerald
Jan 25, 2023
5
Excelente calidad muy buena atenci�n al cliente .... y muy satisfacci�n de comprar my jeep
Maria Martinez De Gonzalez
Jan 25, 2023
5
Quick and courteous. I figured that my truck would be in the shop for 3-5 days, but it was completed in a day and a half. Awesome and Amazing!
Chris Holland
Jan 25, 2023
5
Very quick and courteous. Greeted before I even entered the building. No haggling and constantly trying to get me the best price for rates and warranties.
Patti Cheney
Jan 24, 2023
5
Very quick and courteous. Greeted before I even entered the building. No haggling and constantly trying to get me the best price for rates and warranties.
PattiC.
Jan 24, 2023
5
Jared was great to work with and took great care of us.
Lincoln Floyd
Jan 23, 2023
5
The lady that helped me out was phenomenal!! Dana!! I've had her twice now! She doesn't make me feel rushed, she doesn't make me feel like I'm wasting her time. She gets me in and out. She's honest about what she can and can't do. We both forgot to check my windshield wipers, she knocked it out quickly. She's always smiling!! Love her!! I'd give her 10 stars!
Clint McPhail
Jan 23, 2023
5
simply pleasant
soccermech
Jan 23, 2023
5
Jared was great to work with and took great care of us.
LAFloyd
Jan 23, 2023
5
The lady that helped me out was phenomenal!! Dana!! I've had her twice now! She doesn't make me feel rushed, she doesn't make me feel like I'm wasting her time. She gets me in and out. She's honest about what she can and can't do. We both forgot to check my windshield wipers, she knocked it out quickly. She's always smiling!! Love her!! I'd give her 10 stars!
Clint2023
Jan 23, 2023
5
Quick and courteous. I figured that my truck would be in the shop for 3-5 days, but it was completed in a day and a half. Awesome and Amazing
Chris609
Jan 23, 2023
4
It was exciting Ivan gived me attention and he explained to me the process
Rosaura Rodriguez
Jan 23, 2023
4
They have sold me 5new and 1 used since 2017. New sales the best so far . Auto repair is another story. Not good news.
Brad Drigg
Jan 22, 2023
5
They really worked with us. It was very pleasant. Had a good experience love the sales person.
Linda S
Jan 21, 2023
5
This Gladiator is a dream come true. This Jeep is awesome and we love the app that lets us monitor the status. There are so many fun features that we have not had time to use them all.
Troy Johnson
Jan 20, 2023
3
First I have to say that the Service Advisors and technicians are great! Very thorough and helpful. However, with busy schedules and limited locations, it is very hard for me to justify sitting around for hours waiting for a simple oil change.
GKC Practice
Jan 19, 2023
1
A little while ago, I was after a 2009 Volkswagen Beetle. I reached out and Chloe would be helping us. After emailing back and forth. I finally decided to make the 1hr and 30min drive out to this dealership. I had verified the car was still available before making this trip. Once I arrived we spotted the car at the very front of the lot. Upon going inside, we asked for Chloe and a gentleman stated that she was busy and that he would be the one helping us. HOWEVER. Upon asking for a test drive. The gentleman explained that the car had sold "Months ago" and that she "Only said that to get us down there". I'd pretty much made a 3 hour round trip for absolutely nothing. Don't waste your time, they are just gonna lie to you.
Oceanic Herbie
Jan 18, 2023
1
Service dept was great, but the sales area very rude and we had a terrible experience here based on how we "looked" their sales lead didn't think we "Looked" like we could afford a vehicle. Sales team lead's words that I overheard as I walked in from inspecting the vehicle after giving all the required information (DL and insurance) to test drive a vehicle. Very concerning that we are dealing with this in 2023.
tod mcelduff
Jan 17, 2023
2
Unimpressed. Arrived for an oil change appointment and presented a Mopar coupon for an oil change package. The coupon listed Autonation as a participating facility, but we were immediately told that they don’t honor it. They did honor the one time discount price and would later decide to go ahead and honor the coupon. Sat in the waiting room and watched as other employees came and got other customers to let them know their cars were ready. After an hour and a half I walked out and saw my wife’s Jeep parked outside of the garage so we went back into the service center and our representative was eating. I understand that people need to eat and that’s not an issue, but how much longer would we have been there had I not checked on our status? Representative was friendly and got us checked out and when I opened the door I saw that they didn’t vacuum out the floorboards as they say they do as part of the service. Also, the tech who got in the car apparently had oil/grease on his boots and left it all over the interior trim. We bought the package so we’re locked in for two more oil changes but I will not return for oil changes after that. I do like the tech video that they send shows you their inspection. Maybe this was just an accumulation of mistakes but it left me feeling unimpressed.
Tom Wagnon
Jan 17, 2023
4
Didn't take long to fix my truck, only thing is they need to train there mechanic to clean his greasy hand prints off my clean truck
Rocky Lunsford
Jan 17, 2023
4
Quick service
David Madrid
Jan 17, 2023
5
I brought my 2020 RAM Longhorn Laramie 1500 in for an update on my UConnect. My awesome service advisor Sandra Gomez informed me that my RAM needed two updates and was able to effect both during the same visit. I highly recommend the AutoNation North Fort Worth. I am so please with them I ordered a 2023 Longhorn Laramie!
RexKing
Jan 17, 2023
4
My service lady is awesome! Dana is great and gives me advice needed and nothing more. Straight to the pint without hassle. She does her job and does it well!
Stacy Allen
Jan 17, 2023
4
Quick and easy they did try to get me to spend money on other stuff but I'm sure they do repairs and everything well and aren't rude when declined work
Matthew Kemp
Jan 16, 2023
5
Quick, easy to work with and a good experience every time.
Al Norman
Jan 16, 2023
5
Great professional staff 👍🏾👍🏾
Shawn Fox
Jan 14, 2023
5
Friendly staff, quick service.
Cecilia Frias
Jan 13, 2023
5
Dana, my advisor was great, she knew the history of my car.
offroad
Jan 13, 2023
5
Best experience I?ve ever had on purchasing a vehicle.
Tony Staub
Jan 13, 2023
5
Beautiful service experience the best thank you for all
Martha Tavera
Jan 13, 2023
5
Best experience I’ve ever had on purchasing a vehicle.
Tony Staub
Jan 12, 2023
5
Very quick service.
Stan M
Jan 12, 2023
5
Had my oil changed this past weekend and they did an excellent job of keeping me updated and being fast and efficient.
Meny Ventura
Jan 12, 2023
5
Sale went smooth
Melissa
Jan 12, 2023
5
Don was very helpful and friendly. The service team did a great job.
Valorie Owen
Jan 12, 2023
5
As usual, Joe, in service, communicated well with me as to the needs of my vehicle. The service was expedited nicely.
p baker
Jan 11, 2023
1
1st thing :They sold me a Vehicle with a different engine than what it should have 2nd : they tried to cover up saying it was my driving and nothing was wrong with the truck. 3rd: they kept giving me the run a round instead of correcting their mistake. You would be better off going to the mom & pops dealer around the corner than to risk it here.
I D
Jan 11, 2023
5
This dealership has always been a pleasure to do business with over the years. Sales staff is friendly and not high pressure. The financial department is informative and helpful making the finance portion a breeze. When services has been required, times and schedule have been reasonable. I would recommend this dealership to my friends. I will certainly go back there myself.
Butch Walls
Jan 11, 2023
5
Brought my truck in for a routing service. They did everything expected and more in a quick effeicent manner.
Ram Owner
Jan 11, 2023
1
Worst communication and repair I?ve ever experienced. It was at the dealership for a week and they claimed they heard no noise, but when I picked it up, it miraculously appeared again. This noise was heard by mechanic and I heard nothbut excuses. I bet it was never looked at.
Rafael Perea
Jan 11, 2023
5
excelente service thankyou for everything
Edwin RAMOS
Jan 10, 2023
5
Took almost a year for Dodge to get the car built, and has several issues with the paint.. So need to go see them again. However, the dealership experience it self was great. I worked with Romani Whittaker & Larry Rivera
Der Joker
Jan 9, 2023
5
Got a new jeep for a great price! Jared was easy to work with!
Cassie Ketchum
Jan 9, 2023
5
Awesome and fast. Very courteous staff
Brandon Holloway
Jan 9, 2023
5
Very good nothing I would change everybody was very nice
Kevin Sifford
Jan 9, 2023
5
I had a decent experience here. They were timely when getting me through the process. Good about keeping me up to date on where they were with the work and when it would be ready.
Dana Helfeldt
Jan 8, 2023
5
Went in for a recall, great customer service and repair turn around was quickly
Reinaldo Martinez
Jan 8, 2023
5
Although the facility itself is pretty basic and not memorable, the employees that I have dealt with over the last 5+ years do make it memorable. Almost every person greets you with a friendly smile and they work as a team helping each other out if the person you're looking for isn't available. Stephen is the service manager I deal with and he is absolutely fantastic in how he explains things and makes you feel important, great employee.
Thomas Bepko
Jan 7, 2023
5
Great service! They were quick and honest! Stephen was my advisor and he was very helpful with getting me in and out on an early morning!
Jenna Smith
Jan 6, 2023
5
Pleasant experience. Thanks for the great service!
Don Ferguson
Jan 6, 2023
5
Jared F. is extremely professional and knowledgeable. He helped making the car shopping and buying process efficient and quick. If you want a great deal go to Jared.
Clayton Armstrong
Jan 6, 2023
5
Great place to have service done on my car. I can always get an appointment.
Pam Shields
Jan 6, 2023
5
They were professional and did a great job getting me back out on the road
Justin Posey
Jan 6, 2023
5
Jared Helped Me Buy A Used Car From Autonation, The Process Was Quick And Easy. Will Be Buying More Cars From Jared Thanks!
Brandon Duff - The Boring Passive Income Guy
Jan 5, 2023
5
Great customer service and quality affordable repairs and maintenance
Christine King
Jan 5, 2023
5
Don Ferguson and Mike Ulen are an amazing team! They took time to ask questions and listened to my answers. Totally professional and friendly. They even took time to explain the why and followed up to assure my truck was fixed. It’s over a hour drive but rest assured it is worth the drive. They earned my business! Simply by appreciating my business. Great experience.
Paul Longoria
Jan 4, 2023
5
We were in for a couple recalls and were told by Dana it might take 1 hour and 45 minutes, however the process took only 45 minutes. What customer service and Dana was absolutely the epitome of great customer service. She answered all our questions, and we came away with such a great experience from AutoNation. Dana
Daisy Kosine
Jan 4, 2023
5
Fast thorough fair priced service, will be back again soon
Carlos Moreno
Jan 3, 2023
5
Great experience with this dealer.
Robert Jackson
Jan 2, 2023
5
Excellent
Enrique Pereira
Jan 2, 2023
1
I was scheduled twice for the same recall repair on my Ram 1500. When I got there the first time they didn?t have the parts. I was told they would call when the parts arrived. I never received a call. After a few months I reengaged and was told that they had the parts; so I was scheduled for 28 December. When I got there I was told that the service was going to be completed that day. Not more than 15 minutes after I left I received a call stating that they they only had 1 mechanic and they needed to keep it, not sure for how long. I went to pick it up and rescheduled it for a third time. I?m not sure why it was scheduled on a day where they only had 1 mechanic. Hopefully the 3rd time will get me green.
Ernest Carradine
Jan 2, 2023
5
Better and easier than any experience selling a car….at 50 I’ve done quite a bit too!!
Sandy D
Jan 1, 2023
3
Salesman and finance guy were very friendly and great. Dealership management needs much improvement. I received confirmation of credit approval at 11:15 and I informed sales rep and finance manager we were on the way to pick up the truck. We live 3 hours away. I told them we would be there by 3. We had delays along the way which I relayed to the dealership. We arrived at 4:30. Truck was dirty and not prepped for delivery. No paperwork had been started. The sales rep did offer to detail the truck, but that was after we arrived. That should have been done prior to our arrival and short test drive. Loan paperwork should have been started. It took until 6:30 to get everything done. 2 hours is an unacceptable amount of time considering the dealership knew we were coming and had hours to prepare. Will never go back or recommend.
Richard Kipp
Jan 1, 2023
5
Great work, jeep running good. Thanks guys!! Will be back.
Clibtnauls
Dec 31, 2022
5
Don was very professional and friendly. Took the time to explain the process and repairs afterwards. I knew what to expect and he delivered on the expectations set. My truck was fixed my technician Mike, he is very knowledgeable and help explain the why if needed repairs. This was a great experience and I have found a new home for my service needs.
Paul Longoria
Dec 31, 2022
5
Service was great and my assistant was so sweet and kind. She was very informative. Will be back!
Shawn Magee
Dec 30, 2022
5
My sales representative Jared Fitzgerald, the sales manager, and finance manager were all super great to us during the purchase of my 2022 Ram 1500. We got an amazing deal and I trust them to shoot me straight. No gimmicks, no dealer add-ons, or any surprises like we found at several other dealerships. I will definitely shop there again and highly recommend them.
Christopher Whitmire
Dec 30, 2022
5
Very positive, I had an appointment and was in and out right on time
Rebecca Heslep
Dec 30, 2022
5
Very pleasant to deal with. Very customer service oriented. I would definitely do business with them again. Also very nice vehicle at a great price. Top dollar for my trade in. Nice job guy!
David Ducsay
Dec 29, 2022
5
Very good work, and great service advisor.
Andrew bray
Dec 29, 2022
5
They, as always have been very helpful and my jeep was taken care of. I appreciate their professionalism. Heidi Mendelsohn
Heidi Mendelsohn
Dec 28, 2022
5
Jered had sold me a Jeep and was very helpful throughout the transition when buying. Even when my thermostat blew, they took it in to get if fixed with no hassle and even offered to pick me up from my work to get my Jeep back to me. Solid A+ customer service from Jered. I would do business with him again.
BSGJ
Dec 28, 2022
5
Great service , informative on if something needs attention, Sales people not swift
ken galbreath
Dec 27, 2022
5
Simple and easy. They could have made it more difficult for me to get a warranty replacement on my battery. But they made it simple and easy.
Vincent Degruy
Dec 27, 2022
5
All the staff was friendly and helpful. It was very cold and the hot chocolate and coffee was a nice to have. I purchased a vehicle and had a slight problem after I left and they fixed it with no charge within the 5 day warranty period.
Shae
Dec 26, 2022
5
I have been to this location several times b/c the location on N Richland Hills is never available. This location provides excellent customer service, speedy service and are kind and courteous.
Alicia Flores
Dec 26, 2022
5
Dana was great! She was professional, respectful and friendly. She made the process easy, gave me update on my services and made sure it was done in a timely manner.
Savannah
Dec 23, 2022
5
Great experience buying my husbands first vehicle! Tony and Shawn helped us through every step and made it painless.
Victoria Wirsing
Dec 22, 2022
1
Literally the worst experience I’ve ever had buying a vehicle. Christopher was the worst to deal with and the worst at getting things done not to mention a complete liar and waste of my time. From the start of my buy I wanted deliver to my door, he fronted this as a dealer transfer for 750$! To transfer to the same company branch in Amarillo and not my door! He literally wasted my time with any questions or things I needed done and I had to call the manager who did nothing to fix this issue either but got information I needed. Literally buy anywhere else and save yourself the headache from these people *update. This dealership messed up on their end of the paperwork leaving out co signer on title transfer and they wanted me to re apply just as myself on the loan just so they didn’t have to fix their own mistake. Very horrible people just stay away from here!
Victor Villa
Dec 22, 2022
5
Very quick service and was kept up to date on the status of my vehicle. Friendly and just appreciate the communication.
John Frausto
Dec 22, 2022
5
Joy made getting a car easy and stress free 100% recommend this Auto Nation now my 3 car though them and I couldn’t be happier.
Bubble Man
Dec 22, 2022
5
Very professional and friendly.
Rubicon
Dec 22, 2022
5
Joy was amazing and I will definitely be back when I?m ready for a new one!
Kevin Finney
Dec 22, 2022
4
Fair experience at this dealership and the problem with the vehicle is still there.
Tom Turner
Dec 21, 2022
3
Got the job done but took a very long time
Penny Bunch
Dec 20, 2022
1
Called parts department to ask a question and the man on the other end was so rude. Kept interrupting me when I was trying to tell him what I was looking for. He assumed he knew what I wanted and he was not even close. Called grapevine got what I needed in 5 min
John Heath
Dec 20, 2022
1
I would give this place 0 stars if Google gave me the option. I scheduled an appointment to test drive an F-150. I received confirmation of my appointment and time. Once at the dealership, I was told both the employee I had an appointment scheduled with, and the truck, were not there. I was told the truck had “sold” but that the buyer’s credit was not approved so the truck was “on its way back” from Plano. I sat down with another employee who broke down some pricing and continuously tried to get me to agree and sign on a price (with a god awful rate), before even seeing the vehicle. I scheduled ANOTHER appointment for the next day to drive the truck which ended up having scratches and missing parts. Coincidence? I think not. I then told the employees I was not interested in the truck and told them exactly what i was looking for, down to the trim level and color. Following that day, i have received numerous emails with their newly listed trucks, not a single one of them being the truck i told them i am looking for. These employees see dollar signs when you walk through the door, not people. Save yourself the time and money and look elsewhere.
Conor Nelson
Dec 20, 2022
5
Easy scheduling, quick service. I did not wait even a minute before a service rep was receiving my truck.
Efrain Malave
Dec 20, 2022
1
I called and scheduled an appointment to be at the dealership this morning to purchase a truck they had on the lot. They called and texted me the morning of confirming I would be arriving for the truck. I got to the dealership with my wife to only find out they had sold tge truck that night and didn't text or call to cancel my appointment. I guess bait and switch is still a sales tactic for this dealership.
Ray Beshirs
Dec 15, 2022
5
Don was great!!! Ordered parts came in got right in and right out.
Brian Johnson
Dec 15, 2022
5
Nyle and the whole sales team were amazing! I am an out of town purchaser so i called and asked nyle to send me a detailed walk around video which he did without hesitation. I made the decision to purchase the truck, bought my plane ticket and Nyle held it for me on my arrival. I came in late and they stayed past closing to make sure we could finish up the transaction. Big bonus, when i finalized the sale in finance they offered me the warranties and financing but didn't put on the hard, drawn out close to twist my arm into a deal. I used my own financing and walked out with a great truck at a great price. There was a small discrepancy with the truck that i missed in the videos and Nyle didn't realize until i was already at the airport but in the end, they were honest in the whole process and made it right. Almost spent an extra 5k on a local truck that was exactly the same and had more miles. So glad I connected with Nyle and made the trip down to Fort Worth to buy from Autonation!
Randal Frye
Dec 14, 2022
4
They no longer offer their drop in oil change, so I had to make an appointment and come back a week later. On the second trip they quickly processed my reservation and completed the oil change in about 30 minutes.
Herb Bridges
Dec 14, 2022
5
Service was great!!! Never have any problems
Steve Perchard
Dec 14, 2022
5
Don, my service advisor was excellent. Service was done perfectly as asked. No hassles or haggles. Very upfront. The service waiting room leaves something to be desired. Not the greatest or comfortable chairs, but it is just a waiting area. Overall I would go back again.
Jamie Romine
Dec 13, 2022
5
Awesome experience as a first time car buyer. Francisco was very helpful and I love my new Jeep Grand Cherokee 4xE!
Cara Stein
Dec 13, 2022
5
Took my 2014 Jeep Cherokee Sport here after I had another Jeep Dealership try and find out why the lights would go out randomly, parking break light intermittent, as well as key fob intermittently working. With in two days they found the issue and was able to resolve, even though the other place "said" it was fixed.
Steve Chamberlain
Dec 12, 2022
2
I would prefer to be told sooner that they are running behind not hour after my appointment time.
Darla Bethany
Dec 12, 2022
3
Friendly people in the service department. I have walked around the lot 3 times now and yet to find a salesman.
Kevin Collins
Dec 11, 2022
5
Great service, the staff was very nice, they will get my future business
Bozzmu The Wanderer
Dec 11, 2022
5
Fixed my Jeeps steering issues and death wobble!
Tess Gopffarth
Dec 10, 2022
1
Prior to 2020 this place was great. I trusted the service workers and the service was super efficient. The past couple of times that I went the service has been slow and incomplete. I went the week of Thanksgiving for an oil sensor light. They told me I needed an oil change and that should fix the problem. It took about an hour and they said it was fixed. They charged me $150 then I drove around the block and the light was back on. I had to bring my car back. They kept it for about 4 days and then charged me a diagnostic fee of $200 and gave me a list of issues. The total was going to be around $1000 and $700 of that was labor alone. Then tried to bribe me into giving them a 5 star review. Long story short I took my car elsewhere and only paid $100. They took less than an hour to fix actual problem. I didn't need all the parts the dealership claimed. The dealership also did not top off my fluids for the second time. I WILL NOT BE BACK!
Tee Jeigh
Dec 10, 2022
5
Great service and in timely manner
katie key
Dec 9, 2022
5
Fast and quick service
Halimah Waheed
Dec 9, 2022
5
I'm in Savannah Georgia and Bought a new 2022 ram limited ecodiesel from them 3 weeks ago. Best price I could find nation wide and I was surprised at how easy it was.... the price was exactly as advertised and they walked me through everything I needed to get in order to facilitate the sale.... I was kept in the loop about everything during the process and when it came time to ship my truck I was told it could take 2 weeks possibly 3..(bummer) ..... 4 days later I was driving my new vehicle! I couldn't believe it.... half way across the country I ordered the exact truck I wanted for the lowest price available and honestly believe I spent less time on the phone or with emails than I would of if I walked down the street and bought a truck I only kind liked off the lot with a local dealership......... I'm gonna be straight forward I won't need another vehicle for 10 plus years but my wife and friends will and this is the first place we'll look............ and with how they conducted business it'll likely also be the last!! 5 STARS!
arthur booth
Dec 8, 2022
5
Dana was great at keeping us informed of progress of our vehicle repairs.
Jason Owens
Dec 8, 2022
1
The car I bought had a dead battery when I went to look at it. The salesman looked dumbfounded when the vehicle wouldn’t start and had no response, so out of irritation, we left. After looking at several other vehicles at other dealerships, I realized that this was the vehicle I really wanted. When I went to another AutoNation, the salesman stated that he could sell me the one I wanted and would get it running and in good condition. However, I did not have my trade-in with me and had explained to them that I wasn’t driving my trade-in because I did not feel comfortable driving it with the way it was acting (shaking when at a stop and acting like it was about to die on me). Nevertheless, the dealership was eager to complete the deal THAT night without seeing the trade-in. This was on a Saturday evening. Come Monday morning, they told me they would send a tow truck to pick up my trade-in and that the car I bought had already been transferred to their location awaiting my arrival. After waiting on the salesman to contact me back and receiving little communication for hours at a time regarding the tow truck I was awaiting for my Trade-in, my husband and I got sick of waiting and paid for a tow truck to deliver our trade-in to the dealership so that we could discuss things with someone face-to-face. When we arrived at the dealership at about 730pm, you could tell that we were an after thought since we had already completed the paperwork the previous Saturday. The salesman finally appeared, took our trad-in keys without looking at the vehicle and then went to get the tags for the car we purchased. Not until the salesman came back to tell me he was taking me to the new vehicle, did we know that we were having to drive to the other dealership (at least 20 minutes away) to go get it. [By the way, it was pouring down rain that evening] The dealership it was at was obviously closed by this time. When we got there, my husband and I waited in his car completely stunned at the disorganization and lack of communication. The salesman had gone to get the keys, did not check to see if everything was working on the vehicle or that everything was included like it had said on the purchase receipt. The salesman finally came back out, handed me the dealer tags and keys and that was it, he was finished with me. I got in it for the first time with it running and had to figure out how to turn the lights on, etc. As I was leaving, I noticed that there was no gas in the vehicle and I would need to stop at the gas station. After driving a few blocks, it was obvious that the vehicle needed new shocks or something because every little bump felt like a giant pothole. I drove it home and when I got back in it the following morning, I realized that it was missing the DVD remote and four headphones that it said it came with. I could not figure out how to get the second row DVD screen to work without the remote. When I contacted the salesman, he wouldn’t listen and only wanted to talk about the trade-in. Their customer service after a sale plummeted more than any other dealership that I have ever dealt with or worked for. Apparently, his manager was upset that the trade-in wasn’t drivable (again, nothing I kept from them in the beginning). They demanded that we pay an extra $3,500 before they would even listen to the concerns we had about the new car. Come to find out, the new car needs new struts and a new DVD player in the back. We paid the extra money but will now be forced to pay for the repairs on the new vehicle because they now state that they won’t cover them because it’s not a safety hazard and the 30 day warranty doesn’t cover it. THIS IS THE WORST SERVICE and I WILL NEVER DO BUSINESS with this dealership again!
Aerika Joyner Edwards
Dec 8, 2022
5
I have purchased 2 vehicles there in the Alliance store. The sales and service has been excellent.
Rand Southard
Dec 7, 2022
1
Horrible customer service. The service rep. Stephen was no help whatsoever… Took 2 weeks to tell me my battery was dead, when we asked for a failed battery test they magically couldn’t provide it. Got my Jeep home after 2 weeks and my stop/start battery was dead… the only update we got was when we called repeatedly to ask about and update. Will never take my vehicle there again even if it is convenient I rather drive 45 mins out of my way than to deal with them again.
Britney Crowe
Dec 5, 2022
5
My heavily modified diesel Wrangler has 37" tires on Hutchinson double beadlocks, a heavy tire/wheel combination. Many places will not rotate heavy tires. AutoNation said that they would do it but that it was an extra $45 due to the oversize/weight of the tires. I thought this was very reasonable, and they even rotated my 5th spare tire into the mix. The staff is also friendly.
Darryl Hammonds
Dec 2, 2022
5
Great fast customer service. Friendly personnel and clean dealership.
Chris Holland
Nov 22, 2022
5
They had a Ram 1500 that checked all my boxes! I felt very comfortable dealing with Jorge, Porfirio and DeMarcus! The experience was very positive.
Joe R. Mays
Nov 21, 2022
5
Janey was very courteous in answering all my questions and responded promptly to my inquires. Customer service was great. Aside from that, Ram needs to work on standing behind their product. I've owned my truck for less than a year and already have two repair issues that aren't covered under warranty. I was able to get partial compensation for one issue but none on the other. Both issues have to do with fit and finish, not mechanical so I'd figure Ram should stand behind their product. I likely won't be a future consumer of their product.
Jesse Valdez Jr
Nov 17, 2022
1
After we purchased our car with a receiver hitch it took two years to get the receiver hitch. TWO YEARS!! We had an issue with the service auto wipers sensor that was going off every time it rained. The first time we took it in they said they couldn’t fix it if it wasn’t going off. Months later when it rained again in Texas we took a picture of the warning light and took it back in. This time they told us they would order the part needed and contact us when it came in. Months and months later, when it rained again in Texas, we contacted them again. At first they didn’t know what we were talking about, then they said they had the part, but it would be another week before we could bring it in to be fixed. After bringing it in, they called to tell us that because we had our hail damage repaired by an independent shop, our warranty had been voided and they are no longer responsible for any problems. We will not be buying another vehicle from this place. Unless you are looking for bad customer service stay away. All we got was people dropping the ball and passing the buck. Very dissatisfied!
Tracy Johnson Spindor
Nov 9, 2022
1
The worst EVER. went with appointment to do oil change. when arrived they told me will take up to an hour. after hour and half NOTHING has been done and when I said how come I have appointment after them! the agent was super careless and just garbed my car out (so after 1.5hrs) it was not touched yet) gave me my key and with a veeery cool blood told me its known oil change takes over an hour and half you can reschedule. i told him its not that easy you simply wasted hour and half from my time. looked at me and said sorry you can reschedule and gave me my key!! when i dropped my car and they said an hour I told the agent (another one not that unprofessional one) I'll stop by sales team then to save time and check some offers or upgrade (so this to go along while my car in oil change) they just pull it up without telling me and didn't put back in order. DON'T WASTE your time with them oil change is not a big deal maaany other places will be more professional and at least respect your time even if you are looking for a dealer there is other dealers unless you like wasting time with ppl not respecting you! NEVER to them again!
Sally Shehab
Nov 4, 2022
5
Logan was my salesman and he went the extra mile. I couldn’t have asked for a better car buying experience. It was a no hassle, no hidden tricks, in and out within 2 hours experience. Logan took care of me before, during and after my purchase.
Sheldon Bardol
Oct 15, 2022
1
I've used them for years and always fair and expert service, but this October it was obvious to me as a consumer that service fell badly. I asked to replace the antenna cable in my 2011 Ram Truck. I ordered it directly from their parts department. I make the repair appointment, and no cable in the parts dept. The Rep then asks if I ordered it from them, and not another dealership. Sorry young lady but I know who and when I called to order the part. She then proceeds to tell me the price is $350 for parts and labor. Young lady, I looked up the parts on Mopar for $85, and replacement is a 30-40 minute job. Calls back and tell me she ordered the parts, and now the price is $502 due to labor. Young lady, labor charge should be the minimum. Well, he already did the work and was finishing up. What? Done but never called with the higher price. This has to be the most expensive antenna in the metroplex. I'll never go back.
Dan Kennedy
Oct 13, 2022
1
I am beyond furious with the service I received at this location. I originally brought my car in on 9/29 because my check engine light was on saying “engine temperature hot” and it would not start after sitting all day. When I brought it in I also mentioned there was a rattle in the back hatch that the last time I took it in to the dealership I was told they could not replicate the sound so they could not fix it (this was in 2020). I was told by Stephen that there were going to be two things to diagnose at about $200 each and that they were not going to charge for the rattle because all they would have to do is “open it up and see where to put the tape”. I did ask for clarification that he would not charge for that which he agreed that there would not be a charge. I was then called the next day and told by battery needed to be replaced and the total was to be around $400, but as far as the rattle, I had personal items in the back that needed to be removed before the could diagnose the sound. I picked up my personal items and on Tuesday Stephen texted me about the sound saying it was going to be $300. I again asked for clarification if it was an additional $300 or that the total was $300. He said “$300 total”. I authorized the fix under the impression that my total for the trip was $300. When I went to finally pick up my car on 10/5 I was told that my total was $700. I was confused because he had said my total was $300. He then told me it was $400 to replace the battery and $300 for the rattle. I informed him that that was not what he had said at any point and that had I known it was going to be $700 I would never have authorized the additional $300. He said that all that he could do was take off $100. When I told him I needed to talk to someone who could handle the issue he said he was in charge at that moment and that his supervisor would be in the office in the morning. He informed me that there was no way to leave with my vehicle without paying at that moment. Due to the fact that I needed my vehicle the next day I gave him my card and told him I would be returning in the morning to speak with the supervisor. Stephen then went to get my car and I stepped away for a moment to collect myself because I was frustrated. When I returned to collect my car Stephen had left the car running, with the door open, and the key in the seat and had already walked back inside. I then found another employee to ask if it was okay to take my car. The next morning I did return to talk with the supervisor, Brad. Brad appeared to be very nice and understanding and did agree that the communication from Stephen was not clear as to all the charges and informed me that it was a training opportunity for the whole team. He then said that the ticket was still open and that he would adjust the price. I asked him if he needed my card and he said no that since it was open and the card was on file that he would take care of it, he just needed to figure out how to pay the mechanic/tech. He verified that he had the correct phone number for me and said that he would reach out. Today is 10/12 a week later, I have called the service department and left messages with them for Brad to call me back regarding the conversation we had a week ago because I have not heard anything and the adjustment has not been made to my card. Like I said I am beyond furious with this whole experience.
Kjersten Lundgren
Oct 12, 2022
1
Appraised my vehicle $5k lower than every other dealership in the area. Blamed it on the “market” and said “maybe the other dealerships use a different appraisal software”. SMH and wouldn’t even budge on their appraisal at all. Told us to to go and get our money from the other dealership because they weren’t moving.
Joshua Vaughn
Oct 3, 2022
5
Great service great attitude! I would come back to this dealership.
Howard Sauls
Sep 30, 2022
1
I returned from vacation to find my Jeep in my garage with two dead batteries. They would not take a jump. I made an appointment at Autonation on I35W in Ft Worth for a Thursday. Tow truck could not get vehicle running so I had to have them tow it. Of course this made it too late for my 1pm appointment. The vehicle sat in the dealer lot until Monday before they would even look at it. They would not give me a loaner so I had to rent a car from enterprise at $120 a day plus tax. My batteries were only a year old, still under warranty at Batteries plus (NRH). I had to demand to talk to the principal at AutoNation to get them to remove the batteries for me to return to Batteries Plus. It took 48 hours for Batteries Plus to recondition them. I returned the reconditioned batteries to AutoNation for reinstallation. Somewhere in the process, a terminal on the aux battery was damaged. Both AutoNation and Batteries Plus blamed each other, so I had to buy a new one from the dealership. Long story short, with additional “recommended repairs” (serpentine belt,) I was out over $1,600 between the repairs and car rental. Lots of blame to go around but I won’t be going back to this dealership or Batteries plus (in North Richland Hills,) again.
Ray Castagnaro
Sep 29, 2022
1
First, I'd like to say that the only person at this location with any human decency is Charles John-Charles. Now down to business....Joy Moore sold my husband a used truck. They boasted their thorough inspection process and if it doesn't pass they can't sell us the truck. However he tried to contact her during the 5 day warranty window to discuss an issue with the truck and she did not respond until after the 5 day window. At which time she said sorry about your luck. So now after the truck spent 3 weeks in the shop we are stuck with a $2500 fix 6 weeks after our purchase. The "inspection" clearly wasn't as thorough as they boast. The issue existed before we purchased the truck per the Ford dealership that we were sent to per the purchased warranty. Our issue is that everyone that could've helped us at this Fort Worth location has avoided any contact with us. In fact, when I did speak to Joy she hung up on me. Ironically she dialed my number by accident but while I had her on the phone I asked questions. We both left several messages for David Baker, the GM, and never received a single call or text from him. It's funny because these people lost a loyal customer. My husband had every intention of purchasing a new truck in a few years from them. I would think long and hard if you are looking at a vehicle at this location. They truly lived up to the stereotypical used car salesman experience. 0 out of 10 DON'T RECOMMEND.
Carly Castleberry Callihan
Sep 28, 2022
5
They are a great crew! Everyone was very friendly and helpful. Joy and Courtney are the best! They made the process go very smoothly. I love my 2018 Hyundai Santa Fe. It was so nicely detailed. Go check them out you won’t be disappointed. ⭐️⭐️⭐️⭐️⭐️
Jashane Bolden
Sep 16, 2022
5
Service department was friendly, quick,and great communication
Gregory Jungman
Sep 12, 2022
5
We visited this dealership to look at an advertised 2018 HYUNDAI SANTA FE. It was so nicely detailed and in such excellent condition, it basically sold itself after the test drive. Romani was our sales person who made the whole process very personable, friendly, and had a very can do attitude. After all the paperwork and coming to an agreement on a trade in value, we were surprised to see they put new tires on the Santa Fe! They also drove it to our house and picked up the trade-in. Even had to come back to get the title for it. All done in a professional, courteous manner . Plus, a 90 day warranty to make us feel more assured in buying a used vehicle:)) We are satisfied and pleased.
Lisbett Christensen
Sep 9, 2022
5
Terricka is great to work with. She knows her product and puts the customer first. I added a spray in bedliner and a trailer brake controller to my truck and she has been great to follow through and make sure those things are taken care of.
Mike Dougherty
Sep 7, 2022
5
Great service. Got tires and check engine light fixed very quickly. My go to when my Grand Cherokee needs service.
Kevin Gonzalez
Sep 5, 2022
5
Logan was awesome! He called within an hour of me requesting info for a specific car (I inquired before business hours), and we set up a test drive. Him and the financing team helped us get the exact car we wanted along with the terms we wanted, no pressure or weirdness. From inquiry to driving off the lot, the entire thing was done in a span of 3 days. We are loving our new car!
Lacy Nicole Stinebaugh
Aug 22, 2022
5
very knowledgeable and fast service, I only take my car to them!
Tammy Cooley
Aug 12, 2022
5
Great experience, no haggle pricing in and out. Thanks Joy!
Danny Blanton
Aug 11, 2022
1
they lied and said my aftermarket speaker wire caused my window to go out, just so they could try to void my warranty ! mind you my truck is not 2 years old.. my audio people said they were full of sh*t .. and my mobile mechanic came and fixed my issue with a 100$ window regulator. the dealership quoted me 700$ for the same fix, while trying to add parts i didnt need.. i paid 200$ for a diagnostic fee, which they didnt do a good job of obviously . they are taught and coached to upcharge and try to void warranties. TAKE YOUR VEHICLE ELSEWHERE! they are scammers .. if i were a woman, or someone who didnt know about cars, they would of got 700$ out of me. i just happen to know vehicles and know they were lying . this is a autonation tactic to try to screw you ... BEWARE sincerely- the guy you couldnt scam
Jarrell Ceo'Heavy Blacknell
Aug 3, 2022
4
Purchased my dream car (corvette) from Autonation. The service was great!! My salesman Logan was friendly - treated me like family- knowledgeable and helped me without any high pressure. Yusif, the finance manager is AWESOME too! Explained the process step by step. Will be back again.
Linda
Jul 29, 2022
5
Great customer service. Our customer service tech was Dana. She was very knowledgeable and keep me of the status of my repairs.
Mark Stears
Jul 25, 2022
5
fast, friendly service. the people did exwhat they said that they would do. they kept me informed and comfortable.
Carl Copeland
Jul 25, 2022
1
Unprofessional, service writers do not communicate with their mechanics. I received notification that my pickup was ready after having done recalls. After my driver dropped me off to pick up my vehicle only to find out that the recalls had not been finished. This was my first experience with AutoNation, and will probably be my last.
Terry Matlack
Jul 21, 2022
5
A big applaud to Brad Lee & his crew for getting me in & out so expeditiously in replacing my car battery. Mr. Lee did everything he said he would the day before & got me back on the road in no time. I arrived to the shop at 8am & left the dealership at 8:30am. Thank you all again! Julie
Julie Basaldu Gonzalez
Jul 20, 2022
5
This team was fantastic. No pressure, up front pricing and a very good deal. Ford dealers that are up charging on super duty’s should beware. This dealership is eating your lunch!
Rick Russell
Jul 18, 2022
5
We really enjoyed our experience. We even got the deal for 3 oil changes so we'll definitely be back. They were professional. Stephen Scott was great!
Hannah McAfee
Jul 8, 2022
5
We had the best sales person at the AutoNation Ft Worth on the 4th of July. His name was Jorge and he is one of the main reasons we went through with our purchase of our 2022 Jeep Grand Cherokee. He is amazing!! Go to him for all of your purchases! We will definitely be reaching out for our future ones as well!
Patrisha Philp
Jul 7, 2022
1
Service Advisor, Stephen, was great. He was professional and took a personal interest in making sure my Jeep was diagnosed and repaired promptly. Well done!!
Kevan Western
Jul 4, 2022
5
Service Rep. Amy was very quick to respond to my arrival, very friendly and informative. The service was performed quickly and throughly, though I hadn’t made an appointment.
Gary Bates
Jul 2, 2022
5
These folks over at AutoNation Chrysler Dodge Jeep Ram Fort Worth, went above and beyond to ensure I received everything I was looking for on a new vehicle. Thank you to your team!!! 😊
Jason J Schmidt
Jul 1, 2022
5
Amazing experience, no pressure, great deal, from Sales to Financing!!!!
Rocky Webb
Jun 28, 2022
5
Never thought that online trading could be so helpful because of so many scammers online until I met Mrs. Anita who changed my life and that of my family. I invested $1000 and got $14,670 Within a week. she is an expert and also proven to be trustworthy and reliable. Contact her via: WhatsApp:+12133736954 Email:anitacrypto44@gmail.com
Mary Inung
Jun 27, 2022
5
This dealership in particular didn’t hide anything and had EXCELLENT customer service! 10/10 high recommend, they didn’t rush you and wanted to be there every step of the way! They even gave me a really good deal on my car!
John Suarez
Jun 22, 2022
5
We just purchased our third vehicle from Autonation in 5/20/22. We are in Louisiana and it is well worth the drive! Our salesman, Joseph Perales, was outstanding as well as everyone else we interacted with. Being out of state, we were able to complete the majority of the process by phone and were in and out fairly quickly. We highly recommend Autonation when it comes to purchasing a new vehicle.
Paul-Stephanie Ellington
Jun 20, 2022
5
I invested just $900 and received a profit of $8,200 after 7 days. You also want to trade with a legit Expert trader? Contact Mrs SHEILA BRATTON,via WhatsApp:+1(510)224-4372 She very trustworthy and reliable. Email;sheilabratton354@gmail.com
Abiola Sherifa
Jun 9, 2022
5
Purchased a new truck here, and just had my first service performed. Like the purchase process, I was treated fairly and with respect by people who enjoyed working there. I waited for the service, and my advisor checked in with me a few times during the process. This dealer works hard for my business - I will be back.
Joe Bergman
Jun 8, 2022
1
Do not trust the management. They gave me a price to replace a bumper and tires. Then when I said do it the GM David said no.
David
May 26, 2022
1
I’ve had my vehicle for 2 plus months now and I have yet to be provide the repairs to my used vehicle I purchased as signed on the contract, I have brought in my vehicle numerous times after discussing times for repair with the dealer. Each time I bring the vehicle in I do not have a vehicle for at least 5 days, and every time I bring it in the repairs that we’re supposed to be fixed are not done. Getting tired of going to this dealership
Jared Roth
May 20, 2022
5
Bought several from Autonations and have a good service department
Steve Renfro
May 18, 2022
5
Thanks Logan, Shawn, and Raul. I love my VENZA. You did a great job in making it happen.
Vickie Burt
May 17, 2022
5
Logan was beyond amazing and helpful. I was completely stressed in the beginning of this process in buying a new vehicle. Throughout the duration of the sale he gave me peace. Beyond happy with my service and Finance manager at this location.
Schalizabeth Albizu
May 17, 2022
5
Jorge was just wonderful and answered all our questions. Thank you all at auto nation ft worth. Everyone was just so sweet to my grandson.. from making paper airplanes, showing motorcycle to fist bumping him when they shook our hands.
Katie Davis
May 17, 2022
5
I enjoyed buying my latest vehicle here. Great car buying experience with Sales person Tyler and finance Raul. I highly recommend this dealership.
Sheryl MacFedries Garcia
May 11, 2022
5
Dana was excellent. Super fast service. What started as a long morning turned into a breeze, and all bases were covered!!! Thanks Dana, and thanks to the crew.....
Greg Porter
May 10, 2022
1
I have purchased 7 vehicles in 8 years from AutoNation and this last experience was bad enough to make me try another dealer next time around. Horrible after purchase support. Issues with vehicle from obviously not being inspected.
Chris Davis
May 7, 2022
1
They did not hold my down payment check for two weeks like I asked them to after they said they would. They cashed it within two days and I got overdraft fees on my bank account which I’m sure they are not willing to help with. I tried to call and talk to a manager and just kept getting voicemails. I didn’t want a voicemail I wanted a real person so I called back and I guess they could see my number and name on the caller ID and would pick up the phone and immediately send me to a voicemail. so I had to call the new car side and they got me in touch with a lady named Mia she was nice but couldn’t do anything. she had a salesman named David that I have never spoken to reach out to me in text message and all he said was “Mia asked me to reach out about the check that was run too early” I told him the problem and have not heard anything back they have horrible customer service and once they sell you a vehicle they don’t give a crap about you after that. I will never do business with AutoNation again.
Shaun
May 5, 2022
5
Great team ✨ ✨✨✨✨✨✨✨✨✨✨✨✨✨
Aime Gomez
May 3, 2022
5
Service and follow up are outstanding
Bill Dye
May 2, 2022
1
***SAVE YOUSELF TIME, STRESS AND DISSAPPOINTMENT AND AVOID THIS SHOP*** I chose Auto Nation to make the repairs to my 2019 Ram Laramie Longhorn with hope that the dealer body shop would repair it to the highest level. This was not at all the case. After having my truck for over 3 months to complete a repair that was said to take 2 to 3 weeks the vehicle was still not repaired to even their standard. My truck was painted 4 different times and every time there were major issues examples following, Hair in the paint, fisheyes, budges, paint runs, parts of the vehicle not cleared very rough tape lines paint overspray on the rims, windshield and bumpers of the truck just to name a few. After having conversation's with Bob Brown the Director he agreed to issues a full refund and admitted that his team has had a lot of changes and they do not have the people in place to complete the work correctly. He has since decided not to refund the monies paid. This is completely unacceptable. I have a truck in worse condition now than when it was taken in for repairs.
Richard Fulghum
Apr 29, 2022
5
Emily Alison is amazing to work with. She makes the entire process of investment so incredibly easy I initially made an investment of about $1000 in not less than 7 days of trading I earned $11,500, Not only is she an excellent communicator, she is continually on top of everything and very helpful. I would like to take this opportunity to highly recommend Mrs Emily Alison for your forex/bitcoin investments. You can contact her via WhatsApp : +14343732110 Email: emilyalison691@gmail.com
Mãmëllö J. Mëllör
Apr 29, 2022
5
After reading the reviews I was taking back. This was not my experience at all. I had a problem with my 2500 while hauling my horses to Oklahoma. My check engine light came on and I lost power. I pulled in and got right in. They did tell me it would be a few days but I understood. They had to order a few parts and I had to wait 2 days but I was back on the road in 4 days total. My service was fantastic .
Deb Rabago
Apr 29, 2022
1
Last week I took my 2018 Dodge Ram 1500 eco diesel for an oil change and to have a slow leak fixed in a tire. The advisor, Dana, told me I needed to have my fuel filter replaced. I told to go ahead and change it. 30 minutes later it was ready. I paid the $480 and left. Less than a mile down the road I get a service Electronic fuel message followed by my fan turning on high. I turned around and went back to the dealership. I left the truck running so the advisor could hear what was going on. Dana came out with another advisor and confirmed that there was an error. Dana also told the other advisor that she had seen that error when she brought the truck out to me but that after turning the truck off and then on again the error wasn’t there. Dana asked me if I want them to diagnose the problem. She said there would be a $174 diagnostic fee to determine the problem and it would be at least 3 days before they could look at it. I asked if the truck was drivable and was told no. I said that I guess I don’t have a choice so they needed to look at it. I expressed my concern that it seemed odd that I got the error immediately after they changed the fuel filter. I said that I really don’t believe in coincidences. Dana’s response was, unfortunately we do believe in coincidences. She said people always think we are just trying to make money off of them. Frustrated that I had to leave my truck and even more frustrated that they were going to charge me when 10 minutes earlier they had the truck in their shop. I really had no choice but to leave it, call my wife who was an hour away to come pick me up. I called Dana several times during the next to days to ask for a status update. Each time she was condescending and seemed bothered by my calls. Finally I was told they found the problem and it had to do with a cooling sensor. Not the error message I got earlier. Dana told me that it would be over 800 to fix it. Of course I gave the ok, what else could I do. 5 days after taking my truck in for an oil change I picked up my truck after paying over $1300. So why am I so disappointed and dissatisfied? Forget the coincidence of having my truck break down immediately after an oil change. What I am really frustrated about is the total lack of empathy and or understanding. Customer service was absent during my experience. I will never do any business with Autonation nor will I recommend them to anyone. If you are looking for a service department for your vehicle and don’t care about customer service then feel free to give them a try.
Brian Giesbrecht
Apr 28, 2022
1
I normally don't leave bad reviews but in this case I am left with no choice. I've called them three times and each time have to leave a detailed message for why I'm calling. No call back yet so I am leaving this review. Two weeks ago, on 4/6, I brought my Wrangler in for an oil change, tire rotation, and inspection. Gentlemen by the name of Steven helped me and he was nice and I was happy with my experience. Over this past weekend I was washing the Wrangler when I noticed something strange. There is damage to my wheel on the rear passenger rim. The dealership DID NOT damage my wheel but the wheel was in the same place as before I brought it in. They charged me for a tire rotation but unless they took the tires off the rims to rotate, they did not actually perform this service. They have yet to call me back and there doesn't seem anyway to get someone live on the phone. I will also be leaving this review with North Texas Jeep Club if I don't hear back from them soon. I've been too busy to drive over there but I really should have to. By now, someone should have gotten my message, investigated, and called me back. Or just called me back.
Jon Gallup
Apr 21, 2022
5
Breanna was amazing to work with in the service department. We took our Jeep in for service and they were fast and efficient.
Meny Ventura
Apr 12, 2022
5
Tyler was a great help with ordering my new truck. He was in constant communication giving me updates and answering all my questions.
Gary Michael D. Storts
Apr 11, 2022
5
No line No wait, literally the best service shop I’ve been to in a while.
Steveo Anderson
Apr 8, 2022
5
Our experience was great with both the service team and the sales team. First off, our previous vehicle had a check engine light so we took it in and the service team immediately performed a diagnosis. Unfortunately the part had a long wait due to the global supply chain issues so we decided to trade the vehicle in. The sales team was great and offered us a very fair price on the trade in and the new vehicle. The entire staff was very nice and was never pushy about anything. If you are looking for a CDJR dealer not charging mark-ups above MSRP on new cars as well as having an excellent service center, go here!!!
Houston Lee
Mar 29, 2022
5
We needed a new vehicle and we were feeling the nudge to buy now. After some searching we decided this is where we will make that big purchase and we have no regrets. I love love love my new Jeep!!!!
New Jeep Mama
Mar 23, 2022
5
My experience has been excellent, accurate, fast service. I always get my oil changes, tire rotations on my son's dodge done there and they alert me to any future pending problems that should be taken care of while there.
Willard Chaffin
Mar 14, 2022
5
Friendly staff. Everything gets done right and on time.
Tommy Anderson
Mar 12, 2022
5
They always take good care of my car and fix it right!!! The employees are very nice and they really work hard to get your car fixed and sent home the same day!!! (Even for recalls) I definitely trust this place for any issues or needs with my vehicle. I give five stars!!!!
Stephanie M Harris
Mar 11, 2022
1
If I could give no stars I would, but that's not an option. My 2021 jeep Rubicon is still under warranty. Took it in for testing and they determined it needs the motor replaced. I called mopar/jeep to start a case. It's been 3 business days and still no response from the case manager even after leaving multiple messages. The dealership refuses a loaner and said I would have to get a rental and be reimbursed after the work was done. That will cost me at least $1000 just for a week with no promise of being reimbursed. There are no rentals available, they are booked out. Got a call from the dealership this morning asking if I was happy with my service. I said nothing has been done yet. Sounds to me like they have closed the ticket which means they probably have also sent the replacement motor back as well. Still no one has contacted me other than that call today. Now I find out that they can move the replacement of the motor a couple of weeks, so why threaten me with sending the parts/ motor back and closing the ticket. I have asked to speak with the service director and he won't return my calls.
Ruth Moore
Mar 10, 2022
5
Great experience working with the dealership on ordering our new wrangler. Quick during the ordering process and quick process when it finally came in.
Michael Shaw
Mar 8, 2022
5
Shopped around a lot for a dealer willing to sell me a new truck at or below sticker. Autonation was the only one that would let me order one to my specs and not abuse the supply chain issues. Trust is won in times like this; These guys won my trust and will get my next purchase as well.
Joe B
Mar 4, 2022
5
Mrs Kimberly Louis is very reliable, trusted and legit when it comes to forex and cryptocurrency trading. A friend recommended Mrs Kimberly Louis to be one of the best forex and cryptocurrency trader and she’s very good at what she does by earning me $11,500 weekly with $1,050 Contact her on Email: kimberlylouis110@gmail.com WhatsApp : + 1 (860) 556‑3122
Amanda Mankomose
Feb 22, 2022
1
I purchased a vehicle from Mr. Jackson in early February. I was satisfied to the point except for some minor issues so I filled out the survey honestly and this is how the salesman decides to respond instead of trying to figure out what went wrong and rectify the situation. Very unprofessional and would not recommend buying from him.
Randy Lee Moffett
Feb 17, 2022
5
The Best Sales and Service Department!!! I woueccomend
Laura Tommy Roberson
Feb 13, 2022
5
Taylor was honest and upfront, and very attentive.
Janeeka Macon
Feb 12, 2022
5
Tyler was very professional and made my buying experience easy. Love my new Jeep!
Benjamin Bower
Feb 12, 2022
5
Great job, had me in for a oil change next day. Was very prompt and my service advisor was great
Ryan Harmon
Feb 8, 2022
5
We always use the service department at this location, and have had nothing but good experiences with Don! We request him when we take our vehicles in, because he always makes the appointment seamless. Don is great! We have also purchased 4 vehicles from this location and they are our go to for auto purchases.
Tekie Robertson
Feb 4, 2022
1
AutoNation could not get Financing for a jeep gladiator went to claycooley the next day and bought the same vehicle it took autoNation 4hr to tell me they could not get financing it took claycooley less then 1hr to tell me they could get the jeep
Frank Reedy
Jan 21, 2022
1
THEY ADDED 8k worth of warranty that I never asked for. And to hide their stuff they didn’t print the breakdown page for me the day we signed and I was supposed to get a copy of my contract in my Email but we never did. When we went to trade in the truck I found out there was 13k of negative equity and was shocked. When I asked for the breakdown page William the finance manager texted my wife half the page to hide the breakdown. When I finally got an emailed copy 8 months later I saw the $8k worth of warranties. They wouldn’t reimburse the amount. I never used the warranty because I didn’t know it was even there and had to do some work on my truck. They said I needed to cancel within 30 days. Like how would I know i need to cancel if I never agreed to it or have the actual paperwork to see the charges. I don’t even see my signature on the emailed copy on the breakdown page.
Jacob Outaleb
Jan 20, 2022
5
just want to gave Charles John more than five stares because he is a great person has a lot of experience. This place so lucky to have him, I just bought a car for my daughter, thank you so much Charles for all your help I recommend AutoNation a 100%
Samir Dawod
Jan 16, 2022
1
Please take a moment to read my experience with this locations sales department I belive it is very important you know this before you chose to shop here. Please seen my Google review in comments!
Jordan Coleman
Jan 13, 2022
1
I'm a very disappointed "ex" loyal customer. I've bought my last 3 cars from them over a span of 9yrs. They've always accommodated my vehicles after purchase. Mind you, all of my vehicles had something wrong with them after ive purchased them, but they bring me right in and fix whatever the issue is. Until this last purchase. They promised to fix the chip in my windshield that the sales guy and i both saw the night i picked my truck up. The next day, i gound that my sunroof was broken, Sport mode button was broken, tpsm needed to be replaced, and that there was a rattling sound coming from my front wheel well. They told me there was nothing they could do to get my car serviced because they gave me a good deal on the car. Hell, they should have given me an even better deal with ALL THE PROBLEMS this one has. They could care less about my loyalty to them even though every vehicle I've bought from them has had some problem or another after purchase. It was completely disappointing to be treated this way, and lead out the door like i haven't been their biggest supporter the last 9 yrs. Thanks a lot Autonation, you lost a good one, but by the actions of the Sales manager, they could care less.
John Bowman
Dec 30, 2021
1
Went for oil change/detail on my gladiator that I bought from them. Had a 10:15 appt. arrived on time and was told it would be 5 pm before it would be ready if I had it detailed. This was never disclosed to me. Declined detailing. Left to run errands and they said they would call when finished. 3 hours later I called and they had not even touched my vehicle? Short on staff for the day but never revealed this to me either or I would have rescheduled. Very poor customer service. No transparency at all!
Monica Stockton Jacobs
Dec 23, 2021
5
Went in for service and everything was great. Thank you guys.
Marcus Green
Nov 15, 2021
5
I went in for an oil change . greeted by a very nice lady, Dana. service was quick. thank you. will return
Timndebi Stuff
Nov 13, 2021
5
friendly fast service. ask for Dana, she is super nice
Debi Deady
Nov 13, 2021
1
I just resigned from my job, because my jeep is still being worked on two months later. I was told 8 days and we got a rental, we have insurance great ! 41 days jeep still not done and my job kept telling how much longer . I had to return the rental, due to its limitations. Only one car in the house , I kept being late or couldn’t go into work . I finally had to resign because I felt bad telling my employer one more week and I’ll have my vehicle back. Kinda felt like they didn’t believe me. Two months later , our jeep still isn’t fixed. I have no job . And yes those are military tags on the jeep. 20 yrs of service we retired in Texas . And we still have to make our jeep payments and we still have to pay a $500 deductible . My heart breaks I lost a good job . At least my husband still has his job. Here we are into the holidays and no job .. no jeep
MrsBell Beatty
Nov 9, 2021
5
Thank yall for the service wil definitely bring my truck back for further maintenance
Lee Taylor
Nov 8, 2021
1
2 plus hours for an oil change and a tire rotation that I had an appointment for. I had to prompt a service advisor to check on my vehicle before someone to let me know what the heck was going on. I get that You we’re busy but you guys could communicate better and let me know my appointment would be behind….text, email, phone call…hell I was in the waiting room. Could have walked into the next building. So far my maintenance plan is not living up to its value nor would I recommend AutoNation for anything at this time. I could have gotten a crappy cheaper oil change from Jiffy lube or NTB.
Robert McMahon
Oct 26, 2021
5
Good choice of buying new or used vehicle. I was looking for a used truck and ended up getting a new truck almost the same price as a used truck. Good choice guys. 👌
Isaac Cooper
Oct 26, 2021
1
Terrible dealership experience - noticed the day after purchase that the car had some serious issues ... called 3x - left messages and requested calls back - nothing - Now I'm on the 3rd day that I've had to take off work as a single mother because they sold me a damaged / non-drivable car and have no sense of urgency to fix / correct ... I have called this dealership in TEARS and they truly couldn't have cared any less if they tried ... called again today - still waiting for them to "see what they can do" - if you were considering purchasing from here - trust me DONT !!!!!!
Brookelynn Rodgers
Oct 13, 2021
2
Brought my new Jeep n for it’s 1st service and rotation. The technician didn’t fill up the washer fluid or gauge the tires. Not acceptable.
George
Sep 21, 2021
1
The buying experience was great...then it had to go in for service. They've had the car for 6 weeks. We've been without a loaner/rental. We have been given false information and communication has been lacking. Will go elsewhere for service in the future!
Jennifer Polk Stelzer
Sep 15, 2021
1
Cheap dealership, I bought brand new truck from them Jan 2021, my backup camera stop working.I was told to drop off truck for a day, when I asked them for loan car I was told they can’t. Please stay away from dealership who just want to make one time profit, doesn’t believe on building relationship with their customers.
Gautam Kunwar
Sep 14, 2021
5
We’re very happy with the service we receive at this dealership. We’ve not had a bad experience, yet. Keep up the good work, everyone!
Brandi Hall Little
Sep 13, 2021
1
Crap! That's about all I can say. I've bought 3 Jeeps in the past 5 years. The most recent, a 2021 Jeep Cherokee. I paid for the remote start to be installed. Was advised due to the shortages, it would be 6-8 weeks. No follow up calls so 4 months in, I call to get an update. Sales points to Service. Service says it's Sales. Luckily my Service guy, Don Ferguson, steps up to resolve issues.....clearly there have been many. Took my Jeep in to get the remote start installed and guess what....they ordered the wrong one. SERIOUSLY?!?!? I'm paying interest on equipment that isn't even installed in this vehicle. I am soooo annoyed with this dealership. I will also say that Dana stepped up to try to help resolve my issues as well. Desk drawers falling apart, no updates to the facility. What a mess. I'm tired of the placating calls from managers.
Staci Hill
Sep 9, 2021
1
Had a scheduled appointment at 1030. When I came to service center they informed me that my scheduled oil change would take 1 hour 45 minutes. She stated they over booked.
Jimmy Ly Mahan
Aug 24, 2021
1
The service was great but the begging for reviews is really tiring. I got so many emails begging for a review. What's the deal?
Harvey Earles
Aug 9, 2021
5
Fast and Friendly!
Kimberly
Aug 4, 2021
5
Customer service here was exceptional. There is nothing more that I dislike than pushy salespeople that provide dishonest information. Our salesperson Terricka was very helpful and answered all of our questions and was not pushy one bit. She was honest on pricing and did not provide any false expectations or hopes. Would definitely recommend and would purchase from here again.
Vickie Velez DeLeon
Aug 2, 2021
5
Service department was excellent, again. It is a pleasure to deal with them.
Cindy Aldighere
Jul 28, 2021
5
N FT Worth - Took my Jeep to get serviced. Great customer service from Dana from the moment I checked in. It was a simple service appointment, and I appreciated her honesty that there was a possibility my Jeep wouldn't be ready by closing so there were no surprises. She scheduled my pickup for the next day and had a courtesy shuttle pick me up at home in the morning. Dana was very friendly and knowledgeable. The service department only worked on what was needed and didn't try to sell me anything I didn't need. The courtesy shuttle driver was on time and very nice. This isn't the location where I bought my Jeep but prefer to get it serviced at this location.
Erika Cano
Jul 26, 2021
5
Very professional, I did not feel pressured or hurried. Very hassle free visit with your car dealership.
Candy Thompson
Jul 22, 2021
1
PROSPECTIVE CUSTOMERS - do your homework BEFORE considering Autonation on North Freeway in Fort Worth. They DO NOT STAND BEHIND the used vehicles they sell. Nor are they inspected as advertised. The used car sales manager, Joe, REFUSED ANY assistance. On the contrary, he cited “user error” and suggested I go elsewhere for repairs. For a customer service-oriented business, they are a MISERABLE FAILURE. There are many other dealerships out there. They would be worth whatever drive you have to make. It’s all about customer service and service after the sale. AutoNation=FAIL
Cindy Ransford
Jul 21, 2021
5
I cannot say thank enough to the service crew, especially Brad and Danna. I was stressing so bad about what to do and you gave me a plan, stayed in contact with me till the tow truck got my car to the dealership, fixed my car satisfactorily and got my car back to me within a couple of hours. I know you have more than just my vehicle to take care of and I appreciate you going above and beyond to help get my daughter and I back into our only mode of transportation. I had to take my car in to your service shop back in May as well, and it was the same top notch communication and service! Each time was for tire repair due to construction debris, but the piece of metal that went into my tire Friday night was definitely the worst of the two, and Friday night was a bad night, but you helped to turn things around on Saturday! Each time I’ve been in your service center I get prompt service from smiling faces! Keep up the awesome job, you are my preferred dealership for purchasing my vehicles and for service!
Melanie Dutton
Jul 18, 2021
5
Had an exceptional experience buying a new Jeep here and gave me a very good quote on my trade. Couldn’t be happier thanks Autonation!
Amy Davis
Jul 18, 2021
5
Fast, courteous service. My oil change and tire rotation were done quickly.
Paul Sury
Jul 17, 2021
5
Nice to experience Southern hospitality, coming from NY. Dana was extremely courteous, informative, and fair. Had a wiring issue, and thought I needed new brakes. Service department was honest-told me brakes were fine-and didn’t try to sell me something I didn’t need!!! Problem was resolved relatively quickly, and we had our car back up and running. Thank you to Dana especially, and the entire staff at AutoNation. Happy to have found our new service station here in Texas!!!
Spencer Bonomo
Jul 11, 2021
5
I was treated with professionalism
Aurora Murillo
Jul 6, 2021
5
Brad lee was instrumental on keeping me as a Dodge customer. After relocating to Texas, I had some issues with my 2019 Dodge. I went to another location and found nothing but hassles and expense. I figured I’d try the north Fort Worth location. I am so glad I did. Brad and Jason both have gone out of their way to make sure everything is perfect. I will never go anywhere else customer for life guys!
John Tyler
Jul 1, 2021
1
First of all the lady that sits in the office is rude and doesnt help you at all she tells you to ask someone else for help. 2nd my car only has 45,000 miles and was over heating they wanted over 400 to replace a hose which they said then they would still need further testing to make sure why it was overheating. I picked up hose on my own for 50 dollars and still is over heating so I will have to pay another 160$ diagnosis fee to them again. Just do not feel that this is fair nor correct I was told it was possibly a head gasket by another mehanic but they want to nickel and dime me to death so they will not have to uphold the warranty it feels like it
tas05042
Jun 29, 2021
5
Sean was great to deal with while purchasing our new/used vehicle however, I do not recommend trying to get your car serviced through them as the scheduler has no answers to my pertaining to when the gates open & if key drop box is available. Left several messages & it took me calling Sean (the person we purchased the vehicle from) to walk over to service department for them to call me back with answers. I feel like the person answering the phone should know the basic answers to questions.
Samantha Johnson
Jun 28, 2021
1
I brought my car in to fix ac paid 1,000 dollars. Less than a year later brought it back for ac repair, wanted them to check brakes and oil change , 500 dollars later I had my oil changed. Could not find problem with ac. Next month went to get my car inspected and I was told I needed brakes. I informed the man I just had them checked, he showed me the brake pads that were almost gone. I came back to the dealership 2 months later because the ac went out again and brought the brakes. They said they would make it right, I owed another 500 dollars. I could go on…
Kathi Barber
Jun 28, 2021
5
Service department personnel
Dean Baker
Jun 25, 2021
5
It was a very professional and fast experience. They always take good care of my Jeep.
Jennifer Holloway
Jun 25, 2021
2
I was given no prior instruction to use entrance through the ?service drive? and when told about it, was told to go get my car and bring it there. When I spoke with my advisor, I specifically mentioned that I thought the tires needed to be checked, yet nothing is noted on my multipoint report about tread depth remaining, etc. at the end of service, nothing that was completed or found was explained to me at all. Just charged, has to ASK for my paperwork AND keys, and sent on my way with a note that stated ?air filter, cabin filter, brake flush may need serviced based on mileage?, which tells me no one even bothered to look. I purchased an extended warranty on my vehicle, I certainly hope this poor service doesn?t void any of it.
Tommy Davis
Jun 23, 2021
4
Chrysler (not just this dealer) should put some emphasis on providing the prospective customer with the opportunity to have access to the total list of specifications available foe the model car he is interested in. The prospect could then be comfortable that he is buying specs he wants and not paying for specs or a similar model he is not interested in. The car may even be in the dealers next order from Chrysler.
Hugh Lashlee
Jun 23, 2021
5
My experience was smooth, quick and easy. Mr. John Charles was very knowledgeable about the vehicle, and answered every question I had in great detail. I would highly recommend and will be back to see everyone who helped in the experience. Thank you.
Samayah Lyles
Jun 22, 2021
5
I reached out to Ron at Autonation regarding the powersteering recall on my 2018 Chrysler Pacifica. He was flexible, allowing me to bring the vehicle in when convenient. When I dropped it off, everyone was friendly. Ron was very kind and handled my vehicle with care. Autonation completed the recall repair within a few hours!
Monique James
Jun 22, 2021
5
I brought my 300 in for oil change & AC service. The service department checked everything needed and kept informed of the process.
William McCallop
Jun 21, 2021
2
Waited 2 hours for an oil change and a tire rotation. And I had a scheduled appointment
Timothy Vanbakel
Jun 21, 2021
1
The only reason I visit this Autonation for service is because they sold me the care plan while buying the Car, and I have already paid for it. But I still end up paying good amount of money and wait time of 2 plus hrs. Things I do not recommend: Protection/Care plan is a SCAM - Do not buy or terminate if you have already bought it. They have sold 5 different plans of 5 different companies, for e.g Dent protection is Administrated by one company where as tyre and wheel protection is administered by other company. I have 2 small dents but none of the plan is covering it, Dent protection says it requires paint so not covered and Appearance protection says they do paint only if it is faded. This is frustrating ride. I have waste my money on this - You don’t Service Wait time - I was there a 3rd person in line at 6.45 am still it took 3 hrs for my car get ready for only oil change and alignment . Estimation given was 1-1.5 hr. Over selling and recommendations - Though I have care plan paid for oil change they do recommend multiple things at each service and make sure I pay minimum $200 and above. My car is 2018 make but at each service they have recommended some serious issues about car which I cannot ignore. So in-spite of buying the care plan, I still pay at each service. Please do not just comment asking me to call. You guys called me next day to check If I am open for trading this car and buying new one. If you are really concerned about your customers call for fixing such issues too. Summary - Please Avoid going to Autonation or one day you would be writing similar frustrating recommendations.
Cyril Bardeskar
Jun 20, 2021
5
Brad Lee and AutoNation went above and beyond expectations to fix the issues with our car while we were traveling to Colorado. I would definitely recommend them to anyone who needs a vehicle or needs work on a vehicle. Their customer service is excellent!!!
Lisa Renae DuBois
Jun 19, 2021
5
The location I purchased from didn't have the car I wanted, they found a car and had it transferred, prepared everything and was the best car buying experience I've ever had. Thank you so much, I will be back!
Sean Bone
Jun 16, 2021
5
This was a great buying experience. Everyone was in a great customer experience mood, and it felt like they wanted me to be happy!
Terry Glazier
Jun 15, 2021
5
AJ made the car buying experience painless! I would highly recommend. Yuseff in finance was also awesome!
Ray Warren
Jun 15, 2021
5
Very Fast and Professional service!
Kimberly
Jun 15, 2021
5
This was a great buying experience. Everyone was at the top of their game, helpful, nice, and made me feel like the only person that mattered.
Terry Glazier
Jun 15, 2021
1
Service rep was great, no issues there. Was there at 7 am, first in line for oil change and tire rotation. FIRST vehicle in and it still took over an hour to change the oil and rotate the tires. Several times I saw the mechanic stop and eat food. This is unacceptable. The ONLY reason I use this dealership is because it’s close. Every time I take in my vehicle and the first one in it takes at least an hour. Time to find some speedier mechanics.
Kris Trowbridge
Jun 14, 2021
5
The services and knowledge provided helped me extensively in resolving my problems. The time taken to educate me on my vehicle and the options available were welcome changes compared to other dealerships I?ve experienced. Definitely going to come back for service again.
Sean Waldrop
Jun 14, 2021
5
i had a great experience every time i take my car in for a service
Kyla Schnicke
Jun 12, 2021
1
This is the second time I’m highly disappointed by the Service department. I scheduled my appointment 1 week early so that they’d have time to get what they needed in. I had an 8am appointment and was told around 4pm (after I called them for an update) that my parts got in an hour ago…I wasn’t able to pick my vehicle up until the following day at 2pm. I’ve told them before that I cannot for the life of me understand why an appointment is even made. My service advisor did not contact me one time even though she told me she would text me with updates. When I showed up to pick it up I honestly had no idea if it was ready or not because I still hadn’t been told a thing. ZERO communication. If you’re going to use their Service department be prepared to be there for hours even for a simple oil change.
John Cardona
Jun 11, 2021
3
This Jeep dealership, has poor customer service. I called a while back as something on my Jeep, still under warranty, broke. Trying to get them to just look at it was difficult. I called and text many times and they never called me back. We found a fix on Jeep Forum that worked. This time I just went for oil change and tire rotation. I have to say my service guy, Steve was just grumpy and unpleasant. Overall my experience here, so far, isn't good
Jane
Jun 11, 2021
1
Not a big fan of adjusting my schedule, work and otherwise, to bring my car in for a recall when the part was not available. Very poor planning.
David S
Jun 11, 2021
5
The service representative was very professional and courteous. I recommend Autonation Chrysler dodge to anyone looking to have their vehicle serviced.
Eddie Yousif
Jun 8, 2021
5
Must visit Terricka when visiting to purchase your next car. Very knowledgeable friendly and quick to get the sale completed and you on your way Great experience !
Tracy Roesler
Jun 8, 2021
1
My husband and I have bought multiple vehicles from this dealership and had pleasant experiences in the past. So, when we needed repairs done on our 2017 Jeep Wrangler, this was the first place we thought of. HUGE MISTAKE! The check engine light was on, the heater was not working, and there were a few other minor things we wanted looked at. The woman we originally dealt with, Analise, was pleasant and took down all of our concerns. It took a few days for the technicians to look at the problems, but they were busy and we understood. The diagnosis came back that we needed a new engine because there was a sludge covering all of the engine components and possibly a cracked oil cooler (for a Jeep with only 44k miles!) $13k worth of repairs. They then insisted that we had not properly performed oil changes (we have always and regularly changed the oil and have a maintenance log!) and that was what caused the issue. After looking the issue up online, it seems that there are multiple class-action lawsuits for an assembly problem which leaves sand in the cast components which then creates a sludge that flows through the heating components and oil cooler (sound familiar?). Analise then was very nice in trying to work with us to file a claim under the powertrain warranty - which should have covered this problem. We change our own oil, so we were trying to call all the various auto parts stores where we could remember purchasing oil and filters because we needed to provide receipts but many do not keep records longer than a year. So, no luck on warranty - and not their fault, but something Chrysler and Jeep should be ashamed of - they KNOW about this problem, but are not honoring warranties or recalling vehicles for this problem! Analise had promised to provide a status update by 5:00pm, but we didn't hear anything that day or the day after. So, we called to try to reach her and see if there was anything else that could be done. We reached another woman, Briana, who was truly the rudest person I have ever spoken to. Instead of listening and asking questions, she kept talking over us on the phone, demeaning us and treating us like we were stupid. We were genuinely trying to understand what our next steps were, but she was pushy and rude from the start. She blatantly lied about the recommended service schedule and when I called her on it and told her that I was reading from the manual, insisted that I was wrong. I mentioned the class-action lawsuits and was trying to explain the issue. Then, she just hung up on me. I called back and asked to have the service manager call me - never heard anything. We then made arrangements to have the repairs done at another shop, but they then claimed that our warranty would be voided nationwide if the repairs were not made there even if we towed the vehicle to another approved shop (this is not true and illegal!). Meanwhile, the other shop has been fantastic to work with and quoted us $6k less for the repairs!!! I refuse to do business with a company that employs individuals who treat their customers that way, so will never purchase a car from here again either. Not having documentation for the warranty claim was our fault, so we were still willing to have the repairs completed UNTIL were were treated so rudely and lied to. Don't do business here if you want to be treated with respect! Go somewhere else for honesty and good customer service.
Ashley
Jun 8, 2021
5
I arrived and was told the service would take approximately 1.5 hrs, and was pleasantly surprised that it took less than an hour! Thanks for the quick service!
aztec799
Jun 7, 2021
4
I stood around waiting to pay and collect my car for a few minutes and felt like the staff just ignored me until I finally when and stood in front of someone for help.
Kevin Leach
Jun 3, 2021
5
Very nice service. Quick and the service manager was extremely nice
Terry Mcdonald
Jun 2, 2021
5
Service department went out of there way to get my wife's car fixed while battling the warranty company. Excellent job.
Brandon Aleksandr
May 31, 2021
5
Best experience I?ve ever had purchasing a vehicle. I?ve bought over 40 vehicles in my life. Whole buying and closing process less than 45 minutes.
Daniel Bock
May 27, 2021
5
Easy scheduling, fast service. Friendly service writer
Francis Mcgowen
May 26, 2021
5
It was a great experience and everyone was very kind
Tamara Saulters
May 24, 2021
5
Had a great experience. Got the car I wanted in a timely matter with great customer service.
Alexandra Getty
May 24, 2021
1
sales process was fine.. over sold the extended maintenance agreement approx. 2x what Mopar gets. I canceled it. I had also purchased a vehicle care agreement ....(prepay for oil change and tire rotation.) first try at using it in South Toyota AutoNation in Austin was told I could not get the oil change and tire service at the same time. Waiting to hear back from Dealer that sold contract to see if they can offer any help, If I need to try AutoNation Chevy in Austin, or cancel contract.
Dan Byron
May 20, 2021
5
great work in timely fashion.
Kenyatta Hayes
May 19, 2021
5
I traded in my 2018 Ford F150 and was given an extremely fair price. Did the deal via email after they sent me their offer.
GPOP7577
May 19, 2021
5
I had the best car buying experience of my life with this dealership. From the moment I first spoke with Alex to working with Brandon for the test drive and buying experience, to finalizing the deal with Yousef, I was amazed at the true "no-haggle" extreme professionalism of this team. My husband and I were also VERY happy with the trade in amount they gave us. I drove away one happy customer and can't recommend this place enough! Kudos to the whole team!
Susan W
May 19, 2021
1
Took my vehicle in for service and warranty repairs and vehicle sat for days and a lot of things were not done at all!
JT
May 19, 2021
5
Excellent price, easy process. Beat other dealers by a significant amount.
Anthony DeVito
May 17, 2021
5
Fayaz does an excellent job of handling my service requirements. I’ve used the North Fort Worth AutoNation and Allen Samuels before that since purchasing my Truck in 2005. Always good service!
Davephillips
May 16, 2021
5
Quick buying process. Second purchase at this location.
Reyes Cervantes
May 16, 2021
5
Great experience and the salesmen were the best!! I got the best deal on my trade in! Thank you John Charles and the finance team!
Thomas Still
May 15, 2021
1
Salesman very helpful but financial team and management very rude and unprofessional. This was the 2nd car purchased at this dealership and will not buy another vehicle based on our experience this time. Will not schedule service here but utilize other Jeep dealership in area. Paperwork issues that arose led to threats of taking vehicle from us and nasty accusations that were uncalled for. No customer appreciation or positive treatment
Robert Burgan
May 14, 2021
5
John-Charles was AMAZINGLY helpful and patient with helping me in heading to the right direction of what vehicle I want and also being honest in the process of how they check the vehicles before they sell and also what they could do to make sure it?s better. Especially because I drove ~200 miles to look at a specific vehicle. Very knowledgeable and patient would definitely get another car from him again.
Jazmine Molano
May 11, 2021
3
Must have mask on sign is on doors, but only 1 out of 6 employees had a mask on. Car was returned by an employee with no mask. Needed to wipe down car before getting in.
Eric Dehaan
May 10, 2021
1
Service time seemed a little behind for what was getting done with my vehicle. Also, little stuff like the oil life on my vehicle wasn’t reset after service nor was the sticker in upper left of windshield.
Jeremy Tate
May 8, 2021
5
Unexpected expense, but Jason made sure the vehicle was taken care of along with all outstanding recalls. My parents raised me to appreciate good customer service and I’m glad there is finally some quality close to home!
NikaOwens5
May 7, 2021
5
My experience with Nic was great! He knew what I was looking for made the buying process as easy as possible. This is my second JEEP from this dealership. I will buying my third later! Hopefully he is still there. The financing part was a breeze Raul was very helpful answered all my questions. I will be back!
Nicole Pietrzyk
May 6, 2021
5
Great Experience. Took maybe 3 hours to complete entire transaction.
Shinese Johnson
May 4, 2021
5
Quick and easy service stop/oil change, no hassle service.
Kyle Smith
May 2, 2021
1
This is the latest in many times that I have brought my Jeep Grand Cherokee in for major repairs. Every time it's between $1,500-$2,000. It's an older Jeep, so fine. What's most distressing, is that you have to be specific to the Service Writers, even checking their work before you drop it off. I asked for my hood and back hatch to be repaired, which would not stay up. They completely MISSED the back hatch and it wasn't fixed. Breanna the service writer performed poorly, as has Don in the past, who kept moving the date I could pick up my car on the repair before that. I asked the service writer (apparently Breanna couldn't be found when I had an issue) "why would I EVER consider buying a car here? He said nothing. I am done with this den of incompetence. The General Manager and Service Manager should be ashamed of the operation they are running. You have to make sure that you check everything that they do.
Chris P
Apr 30, 2021
2
Took the car in for a TPSM service light. They put air in the tire and said come back in 1500 miles. Did nothing to actually address the issue. Do not recommend.
James Funk
Apr 29, 2021
5
Service performed on my Challenger was fast and I appreciate your detailed evaluation. I?ll be back here again.
Ronald Darnell
Apr 28, 2021
5
Avery knew what I was wanting and when I didn’t see it the first day he called me back and said ‘WE GOT IT’! Everything was super easy, not quick, but super easy. Avery is our go to guy!
Lauren
Apr 28, 2021
5
Arthur Besile and finance, Demarcus, are the best. We just purchased another vehicle from this location and we were literally in and out it felt like. Down to earth. Honest. Changed our minds as our next purchase will be with them again!
Melissa Wisdom
Apr 27, 2021
3
I was under the understanding when I made my appointment that the recall part was available. This was again not was the case. This is the second time this happened at this dealership. Both in richland hills and 35 north.
Cornelius Bliek
Apr 27, 2021
1
It’s perfect to buy a vehicle but my experience with auto service is a little negative. I understand that there are times that you can’t have your vehicle looked at in a timely manner, but when you schedule an appointment you expect to have a simple oil change done in 120 min the most. I scheduled an appointment for an oil change because I had another prior engagement. Brought my vehicle in at 9:30am and it was 12:15pm and it still wasn’t ready and that was with an appointment scheduled. Another complaint is that I liked taking my business there because they used to do the check points to my vehicle, which they haven’t done the last two time going there.
Esmeralda Pulido
Apr 26, 2021
5
Larry is always so good to us! Respectable, patient, always smiling! We have bought 3 vehicles from him and Demarcus is excellent with the finance paperwork!
Carol Phipps
Apr 26, 2021
5
I decided to sell my truck and got prices from Carmax , Vroom and Autonation. I got the highest offer from Vroom but called Autonation dealer that was 3 miles from my house and asked if they would match Vroom offer and said I would bring the truck for them to inspect ( I went to Carmax earlier that day ). Autonation matched Vroom offer and I got a check today without the delay of Vroom process. Only slight downside was delay in finishing paper work and printing the check. It took about an hour after price was agreed upon but I have had longer paper work delays at dealerships when buying. Autonation has a central office that does the paperwork and it was a busy time at the end of the day. Overall I am very happy with the result. I was not shopping for a new car but was forced to check a box below. Cars needs to add "other" choice to Why did you visit this dealer part of review...
John Cosgrove
Apr 23, 2021
1
worthless and fabricated the truth
Bill Montes
Apr 21, 2021
1
Had my 1st oil change on my Gladiator, got home parked in my driveway and all of the oil poured out onto my driveway. My jeep had to be towed back to dealership. Husband out of town and I have no vehicle!
James Jacobs
Apr 21, 2021
5
Andrey was great! Very accommodating to our family. Kept in contact with us and worked with us as needed. Appreciated the service from financial personnel as well. We left very satisfied! Will definitely return to this facility to do our business.
Cheyenne Kruse
Apr 21, 2021
4
The staff was great, she gave me an excellent service but the waiting time... too long just for a regular service
Joanaenid
Apr 20, 2021
5
Jared did an awesome job! He explained everything and followed the process very carefully, thanks to him the trading/buying process was very smooth.
Gerardo Nava
Apr 19, 2021
5
My service manager was very friendly and helpful. Waiting area had very few in it to make social distancing easy. All employees I saw were masked.
Richard Crabtree
Apr 17, 2021
5
very professional in and out quickly. Highly recommend
Richard Day
Apr 16, 2021
5
I went in hoping i could get what i needed. They bent over backwards to help me get a car i loved and financing o could afford. Brandon was amazing!
Pamela1
Apr 15, 2021
5
Very quick experience. Great service in and out no problem.
Marlin Reese
Apr 14, 2021
5
Very quick experience. Great service in and out no problem.
Marlin Reese
Apr 13, 2021
1
I bought some where because Demarcous was dragging his feet . I told him I was buying a pickup on 4/8/21. And that just what I did a3500 longhorn . Good new y?all won?t ever have to worry about me coming in again.
Robert Smith
Apr 12, 2021
5
Great service and maintenance, saw little Covid safety anywhere but other than that great experience.
Jason Braud
Apr 12, 2021
5
Jean Charles was an amazingly patient and respectful salesman. He did a wonderful job! I only wish y'all would allow your employees to show their beautiful faces and stop making them wear masks. Masks are very impersonal.
Lisa Maynard
Apr 9, 2021
5
AJ was absolutely wonderful and very knowledgeable about the system equipped on the Rubicon I purchased! I?ll defugo back to him in the futu!
Stephanie Stephenson
Apr 7, 2021
5
Getting my oil changed was quick and easy. The service advisor, Fayez Keshavjee took care of everything and explained everything thoroughly.
Richard Spindor
Apr 7, 2021
1
This was has been the worst experience I've ever faced. AutoNation is a nationwide predatory car dealership to Active-Duty service members. They knowingly sold me a defective RAM 2500, the transmission was rebuilt at their facility and catastrophically failed within six weeks of purchase. They held on to the truck for over two weeks before determining that it was a Chrysler warranty repair, then taking another week to repair it. The whole time refusing to assist with a loner vehicle or offer to pay for a rental car. I had to come out of pocket to pay for a three-week rental car and now they refuse to reimburse me. DO NOT use AutoNation to purchase any type of vehicle, especially if your Active-Duty Military!!
Shawn P.
Apr 6, 2021
5
My Jeep was acting crazy and I had no idea what was wrong with it! This dealership found the problem quickly and provided me information on extra service needed to protect the life and safety of my Jeep! I got it back and it feels brand new and safe! Thank you!!!
Keeley Woods
Apr 6, 2021
4
Got the oil change deal, that was "Given to me" because I'm Law Enforcement. I did not find out till my bank provided me a detail print out of my Jeep. I got charged $785 for my FREE OIL CHANGES. Also got the Extended Warranty for $3400 but I did not know about. I feel I got taken. The finance manager said he would give me 3 more changes but nothing official yet. If he is talking about the Wave Program I already get 3 free from Jeep. Be aware
Douglas Treadway
Apr 5, 2021
5
I had a excellent experience with Avery the salesperson and found an excellent used car for my son. I was impressed with how easy it was that I returned two days later and traded in my vehicle for a newer used car.
Sheldon Klain
Apr 4, 2021
5
Very friendly and quick service! Nick was very helpful in finding exactly what we wanted!! I am extremely happy with my Jeep Cherokee! I love it!
Amanda Shetter
Apr 4, 2021
5
I would have to say that this was one of the easiest car buying experiences I ever had. I purchased a 2018 Colorado. The price online was fair and I was in and out in less than 3 hours. Bret and Andy were easy to deal with and very attentive. Thanks guys.
Craig McCandless
Apr 2, 2021
4
Traded in my Jeep on a used Ram 1500. Customer service was great and gave me the best price for my trade in.
Tony
Mar 30, 2021
5
Received great service in addressing a recall issue with my vehicle.
Spencer Morell
Mar 30, 2021
5
Made my appointment for routine oil change and vehicle inspection. I do the full inspection to ensure no surprises and keep my warranty eligibility. The earlier in morning the better especially on a Saturday. My service representative was ready to receive my truck even before I came to a full stop. Any maintenance issues found were discussed and addressed at a very reasonable charge aside from the oil change. Waited just a while in the very well kept and clean facilities.
Efrain Malave
Mar 29, 2021
1
Tried to buy a Ram 1500 today and I was informed the vehicle had a aftermarket EVTS GPS tracking system in it additional cost $1999.00. But when I showed them the actual cost including installation was $549 ..they were silent and showed me the door.. LOL People please do your research and don’t let them clean you out. It’s sad that they have to resort to this type of trickery and nonsense! The thing is I’ve bought two other vehicles from them and my salesman Larry R Was usually a straight shooter.
Kyle F
Mar 27, 2021
5
Very knowledgable sales reps who value your time. Had a good experience. Definitely recommend
Katie Rose
Mar 23, 2021
5
Had a great experience working with Jared.
Erica Baig
Mar 23, 2021
1
Poorly kept dealership, needs a deep cleaning. Their people need customer service training, it’s like making a deal in the back woods where you spit on your hand a shake on it. Do yourself a favor, read detailed reviews from Yelp. They only put cars.com reviews on their website bc they beg customers to write reviews before service is even rendered.
Tina
Mar 20, 2021
1
These people suck, that is all i can say, if your insurance company or anyone says to use these clowns for repairs for a vehicle in any type of collision or damage, slap all people involved that provided the recommendation as they are not your friends and mostly likely a mortal enemy for recommending such pathetic people to entrust your vehicle to. You are warned slow poor quality service leaving you high and dry on a car will be your future if you go near these people with your vehicle
Ben Kenobi
Mar 18, 2021
5
Have always had a great experience here. We have bought 4 vehicles here in the last 5 years. would recommend this dealership if your looking for a Dodge Charger, Jeep or Dodge Ram. I love my new Dodge Charger. Kudos to "Corn" as they call him. He made the trade in and purchse easy.
Cindy Strause
Mar 17, 2021
3
Took car on for normal service. Advised I needed an alignment. The car was not driving in a way that would indicate the need, but tire tread did. Had them complete the alignment and now the car is pulling hard right. I called my service advisor two days ago four days ago and have not heard back. This is type of customer service has been a common experience for me. I go there due to the proximity to my house, but I will not go back.
Justin Wright
Mar 17, 2021
5
They did a wonderful job getting us in and out fast and I really appreciated how upfront they were with you about everything and the fact that the matter is the process he told me over the phone is the price they charged me When I got there no hidden fees and wonderful people to work with
Coby Hamlin
Mar 16, 2021
5
Always pleased with service department. They are always friendly and helpful.
Linda Harvey
Mar 15, 2021
5
Excellent service, the team was timely and booked me in for a follow up to address a windshield washer issue
Andrew Jobson
Mar 15, 2021
5
I went in to get my oil changed and tires rotated. They did an excellent job!!
Winston Mccowan
Mar 14, 2021
5
They are very professional and the service was fast
Ericka Martinez
Mar 13, 2021
5
Jason Burkhardt was awesome at following up with me on my vehicle throughout my repair.
Manny Ventura
Mar 12, 2021
5
Amy was our service tech and she was fantastic! She scheduled getting my vehicle in, getting a shuttle to pick me up, and all on time. Very pleased with her work ethic!!
Michael A Shikany
Mar 11, 2021
5
Bree did a great job at making sure I was completely satisfied with my schedule appointment.
William Crowley
Mar 10, 2021
5
Dave Aguire and sales manager contacted me regarding my inquiry. After discussing via phone and text, we were able to get everything set up and negotiated so when I arrived the next day at the dealership, I was in and out over a few hours driving my new Gladiator home. Would highly recommend.
Glen Lout
Mar 9, 2021
5
Great services and very knowledgeable pero
David Vincent
Mar 8, 2021
5
Overall very happy with my purchase experience at AutoNation North Fort Worth. I would have liked the car to have been detailed upon delivery but I understand it was a one day turnaround.
Steven Heisler
Mar 5, 2021
5
Sandra Gomez has done an exceptional job once again as my service advisor. She always goes above and beyond to ensure her customers are cared for. She is the consummate service advisor.
J Patterson
Mar 4, 2021
5
Autonation North Fort Worth was a pleasure to work with when purchasing my 21 Wrangler. They have gone above and beyond customer service. FCA (fiat Chrysler) however has not. My wrangler has had maintenance issues from day 1. With less then 4K miles it has been in the shop for over 3 months for safety and mechanical issues, half the time I have had the wrangler. FCA refuses to enact the lemon law on this unit which is unacceptable to me as a customer. I have had other Wranglers in the past and this one seems to be the unlucky lemon. Dealership wise I would give Autonation North Fort Worth a 5, FCA I would give a 0.
Michael Helgoth
Mar 1, 2021
1
3rd time being in the shop for the same problem. Steering wheel losing integrity while stopped, in gear, waiting at red light. That’s started back in June. Even after the gear box was supposed to have been replaced in Dec 2020. November 2020 while traveling at 75 mph the cruise control loses integrity with a message stating it must be serviced. Problem could not be duplicated by the computer. Also, starting in January 2021 the lockers lights come on randomly. I have contacted my service rep each time and follow up with photos. I drive 290 miles one way to this dealership because I used to be treated fairly. Now I’m told they don’t have a loaner cae for me. They don’t loan cars on Saturday’s (but finally the manager allowed this last time) then when my vehicle was ready they were adamant. I had to come up in the middle of the week to get it, that their return policy is very strict. Service tech very rude. Stated there was nothing wrong with the Jeep. “Could not duplicate” the problem. It took all of 29 miles for the lights to come on and less than that for the steering to lose integrity (while stopped). The dealership was closed after I picked up the Jeep. I have videos of the locker lights situation. THEY NEVER DROVE THE JEEP to see if it could be duplicated. This was the 2nd Jeep I had purchased in less than 3 years.
Charger King
Mar 1, 2021
5
Professional courteous service while leasing one vehicle and then selling another. No pressure from sales force or financial. Second time we have lease here, we’ll be back at the end of this lease.
Greg Kohn
Feb 28, 2021
1
3rd time being in the shop foe the same problem. Steering wheel losing integrity while stopped, in gear, waiting at red light. That?s started back in June. Even after the gear box was supposed to have been replaced in Dec 2020. November 2020 while traveling at 75 mph the cruise control loses integrity with a message stating it must be serviced. Problem could not be duplicated by the computer. Also, starting in January 2021 the lockers lights come on randomly. I have contacted my service rep each time and follow up with photos. I drive 290 miles one way to this dealership because I used to be treated fairly. Now I?m told they don?t have a loaner cae for me. They don?t loan cars on Saturday?s (but finally the manager allowed this last time) then when my vehicle was ready they were adamant. I had to come up in the middle of the week to get it, that their return policy is very strict. Service tech very rude. Stated there was nothing wrong with the Jeep. ?Could not duplicate? the problem. It took all of 29 miles doe the lights to come on and less than that for the steering to lose integrity (while stopped). The dealership was closed after I picked up the Jeep. I have videos of the locker lights situation. THEY NEVER DROVE THE JEEP to see if it could be replicated.
Shelley Moore
Feb 28, 2021
5
Came in with 500 down was promise that they would make it work. True to their word I am now a proud of a 2021. Everyone was very friendly and treated me like family. My salesman Mr Paul Ray was awesome thanks all
Paul ray
Feb 27, 2021
5
Great dealership. The deal I was told I?d get on the phone was what I got.
David Mayo
Feb 27, 2021
1
Finance personnel are rude / unprofessional.
name1234
Feb 26, 2021
5
everyone there are very friendly and the price is not to bad .
Janet Hyer
Feb 25, 2021
5
Very respectable, no pressure sales experience! Brett Harris listened to my needs and delivered! I was very pleased with my experience at Autonation of North Fort Worth.
Ramiro Guzman
Feb 23, 2021
3
I purchased a used truck from this dealership. Less than one month later I began having a small electrical problem. I was assured that this would be covered under the extended warranty that I purchased, however after their full ?diagnosis? the warranty claim was denied, and I was stuck with either paying over $400 to have the issue fixed, or eat a $160 diagnostic fee if I wanted to leave it alone. On top of this, while my truck was in their service department they shockingly found over $1,000 worth of extra maintenance items that they suggested be done. Mind you this truck was purchased just over a month prior. It?s clear that they don?t put any care or effort into their vehicles before just selling you something that they know needs repair. Overall this leaves a rather sour impression. I can?t say that I would recommend anyone else shop here, much less refer any of my friends or family here.
Zachary Fiorito
Feb 21, 2021
1
Total scam artist. I wouldn't recommend anyone buying from Auto Nation. If you want a good deal on a car go to a reputable car dealership. I will never step foot on another Auto Nation lot again. People think they are getting a good deal until the end. People pay very close attention to what you are signing ask questions about all of it because they will totally screw you over in the end. They tell you one price even if it's marked clearly on the car but charge you something totally different. Don't trade or sell your car to them because they will mark price up on new car to get yours free. Like I said total scam artist. People I recommend you go anywhere else to buy a car and stay completely away from any Auto Nation. I have showed all my family and friends how they lied to me and basically cheated me. I will continue to let everyone I run across that's looking for a new car to stay clear of Auto Nation. I feel good knowing I kept at least 4 people from buying a new car from their and will continue to do so.
Cliff Garces
Feb 12, 2021
5
Brett Harris made the buying process really easy was very patient, and informative. He worked with us to find the Wrangler to suit our needs we will definitely see him again when it's time.
Johnathan Morrison
Feb 12, 2021
5
Don in the repair center is the best to work with! You'll never feel in the dark about what's happening with your repairs. His customer service skills are top notch!
Lynn Weathers
Feb 11, 2021
4
It could be a little faster the process Better rates Better offers on the old cars for trading
Judith Espinosa
Feb 6, 2021
5
Brianna was amazing and it went smooth. I waited but the waiting room was comfy and safe.
Justine Mcgough-armoogam
Feb 5, 2021
5
My service was excellent. All went well and I feel you have a very Service Manager now who cares about the customer.
Mary Braswell Bridges
Feb 4, 2021
5
Did a great job! Service department kept me informed on all service that was being done.
John Torres
Feb 4, 2021
4
Parts department never answer the phone or return massage
Gary Benson
Feb 4, 2021
1
Service department. Took my truck in to get manifold gaskets and studs replaced. It went in on Friday and I got it on Thursday night of following week. I had let the service manager know to reinstall wheel well covers that were in bed of truck, not done! Poor service. I took my truck because I could not afford to be without my truck for another week!
JJ Villa
Feb 1, 2021
3
Not sure what the point of making an appointment is. Seems like you get in faster if you just go to the express lane without one. Appointment at 9. Left at 11:30. Oil change and rotation
Nitro404824
Jan 31, 2021
5
Dealing with Christian was awesome. One of the best buying experiences ever. From first contact to out the door in 3 hours. I’m a horrible impulse buyer! 😂 I love my new RAM 3500
Darren Trainer
Jan 30, 2021
5
Had a great experience with service rep Amy! She is amazing and will do all she can to take great care of you.
Ana Rodriguez
Jan 30, 2021
1
So let me start off by saying that we have had issues with this dealership since the day we bought our vehicle, and that was almost 6 years ago. We had our vehicle towed there Wednesday afternoon. They had the far side of the entrance closed which made it hard for the wrecker driver. The service department wouldn't open the gate because they told me they didn't have the keys, the body shop did. That didn't make any sense at all. So I had to drive my car all the way back around to the other entrance. Then I had to wait for one of the service writers to finish his paper work because he was off the next day. Finally got it wrote up, then was told I couldn't get a loner because they didn't have any and that I had to wait until the mechanic diagnosed the problem with our car. ( there was 3 loaners parked outside) They contacted my wife and tried to sell us extra services due to the mileage on the car, which was well over $400 dollars. One of the services was an alignment. Our car never had an issue with that until today. Picked up the car and had to take it right back because the alignment was way off. Well, they apparently fixed it but it's still not right. Was told the Durango's are hard to align and it would take replacing everything to make it right. The service manager told me that. So now I am having to take it somewhere else now. So just an helpful suggestion, avoid this dealership like the plague. Make the extra trip if you can to the dealership in Weatherford. I've been told that they treat you like a person, not just another number.
Robert D.
Jan 29, 2021
5
Had a recall on my truck. They had me in and out with no issues
Gus Ruiz
Jan 28, 2021
4
The service person who helped me was outstanding and helpful
Dirk Mills
Jan 28, 2021
5
Mr Charles was great help in the process of selecting my new truck. Thank-you Sir
Samuel Yoder
Jan 27, 2021
5
I have never had to back for the same repair twice. The quality of the work is always excellent.
Vickie Shill
Jan 24, 2021
5
I was very pleased with the Service. Thanks, Ken Cook
Ken Cook
Jan 18, 2021
5
Awesome buying experience, super fast and easy.. salesman, managers, and finance was very noticeable and polite.
Jeremiah Hayes
Jan 17, 2021
1
My son went in for a recall. He scheduled an appointment and took in his jeep. The staff was very cold and non-personable. He was told that my part was in stock and that it would be ready the first thing the next morning and that he could pick my jeep up at 7am. He arrived at 7am only to be told they did not have the part! No phone call text or email informing him of this. Nothing, not even an apology. He was then told the part would be in later that day. He had to call an Uber to get back home, he was not even offered a shuttle even though it was their mistake. He waited all day hearing nothing from them. Late that afternoon he called them and was told they would not have the part until tomorrow! He found a ride and went back to get his Jeep. Again there was no apology and no sense of remorse for the way he had been treated. I would highly recommend that you do not rely on this dealership for any recalls or repairs.
unhappy
Jan 15, 2021
2
They didn?t seem to care much. Never called back when they said they would. I always had to call and call. Was promised a loaner and never got it. Our issue could cause a serious accident and the quick fix they gave doesn?t seem to make sense. Won?t be back. I wasn?t treated like I was valued at all.
Campbell
Jan 13, 2021
5
Jared and Damascus were absolutely the best they were quick and very good at getting us the truck we wanted in our price range
Jon Parker
Jan 12, 2021
5
Took our Challenger in last week for a headlamp replacement and an alignment. Brianna was helpful, polite, informative and focused on me as a customer. Great customer service!
Paige Blunt
Jan 11, 2021
5
It was a pleasure to work with Manual. He kept me posted on status of my vehicle while in service.
Donna Mason
Jan 11, 2021
5
Our last three Jeep?s have been purchased from Autonation and they are the only people that touch our vehicles for service work. We hope to continue the relationship as they have been doing a great job up to now.
Michael Lenheiser
Jan 11, 2021
5
Auto Nation is the "BEST" Great Service! Service Advisor Mr Donald Ferguson answers any questions , so helpful, ! ! Thank you Mr Ferguson,
Heidi Mireiter
Jan 11, 2021
3
Ok. This is definitely not the common experience. In fact, I have never experienced anything like this before. My vehicle was in the service dept from September 2019 until the end of December 2020 for a check engine light. Several times throughout this time frame I was told the repairs had been done and after picking my vehicle up and driving a short distance, the check engine light would reappear. Well, I?m happy to report that after picking my car up on Dec 30, I?ve been driving nearly every day and no check engine light. It has been a year and 3 months that this dealership had my car, and the only reason that I am being nice and respectful about this situation is because of TC. She was the manager who always treated me with kindness and respect and took responsibility for this lengthy experience. Thank you TC for taking ownership and going over and above to keep a super frustrated customer from taking further actions.
T. S.
Jan 8, 2021
5
Great place to buy a new vehicle Service and people are great to work with
Stephen Sewell
Jan 7, 2021