13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Autonation Chrysler Dodge Jeep Ram North Fort Worth Difference

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Fort Worth

My husband and I have bought multiple vehicles from this dealership and had pleasant experiences in the past. So, when we needed repairs done on our 2017 Jeep Wrangler, this was the first place we thought of. HUGE MISTAKE! The check engine light was on, the heater was not working, and there were a few other minor things we wanted looked at. The woman we originally dealt with, Analise, was pleasant and took down all of our concerns. It took a few days for the technicians to look at the problems, but they were busy and we understood. The diagnosis came back that we needed a new engine because there was a sludge covering all of the engine components and possibly a cracked oil cooler (for a Jeep with only 44k miles!) $13k worth of repairs. They then insisted that we had not properly performed oil changes (we have always and regularly changed the oil and have a maintenance log!) and that was what caused the issue. After looking the issue up online, it seems that there are multiple class-action lawsuits for an assembly problem which leaves sand in the cast components which then creates a sludge that flows through the heating components and oil cooler (sound familiar?). Analise then was very nice in trying to work with us to file a claim under the powertrain warranty - which should have covered this problem. We change our own oil, so we were trying to call all the various auto parts stores where we could remember purchasing oil and filters because we needed to provide receipts but many do not keep records longer than a year. So, no luck on warranty - and not their fault, but something Chrysler and Jeep should be ashamed of - they KNOW about this problem, but are not honoring warranties or recalling vehicles for this problem! Analise had promised to provide a status update by 5:00pm, but we didn't hear anything that day or the day after. So, we called to try to reach her and see if there was anything else that could be done. We reached another woman, Briana, who was truly the rudest person I have ever spoken to. Instead of listening and asking questions, she kept talking over us on the phone, demeaning us and treating us like we were stupid. We were genuinely trying to understand what our next steps were, but she was pushy and rude from the start. She blatantly lied about the recommended service schedule and when I called her on it and told her that I was reading from the manual, insisted that I was wrong. I mentioned the class-action lawsuits and was trying to explain the issue. Then, she just hung up on me. I called back and asked to have the service manager call me - never heard anything. We then made arrangements to have the repairs done at another shop, but they then claimed that our warranty would be voided nationwide if the repairs were not made there even if we towed the vehicle to another approved shop (this is not true and illegal!). Meanwhile, the other shop has been fantastic to work with and quoted us $6k less for the repairs!!! I refuse to do business with a company that employs individuals who treat their customers that way, so will never purchase a car from here again either. Not having documentation for the warranty claim was our fault, so we were still willing to have the repairs completed UNTIL were were treated so rudely and lied to. Don't do business here if you want to be treated with respect! Go somewhere else for honesty and good customer service.

Ashley Jun 8, 2021

This AutoNation dealership is one where we have had a consistently unsatisfactory experience. Proximity to home forces us to patronize this location, but I would change providers immediately if a closer location became available. This location offers little continuity in terms of service advisors; they turn over regularly, nobody knows your name, and they can rarely find your information in their computer system. Few if any seem to have an expert grasp of internal systems or procedures. This location's Service area is dated, run down and uncomfortably crowded. Service Writers are crowded into a central "bullpen" with no privacy, no personal space, and no sitting area for customers. During busy times, you are in the middle of a loud din trying to make yourself heard over several competing conversations within a 15 foot radius. This is a 1970's environment that is hardly conducive to conducting business, let alone creating comfortable customers. The service experience itself has always been fraught with mistakes, miscommunication, and delays. Yesterday, Steve, our Service Writer, could not find us in the computer. Then, he insisted that our service plan had expired. When he finally found our very much active plan, he told us a very inaccurate story about tire balancing. He then promised that our tires would be balanced as well as rotated. This work was not performed. After dropping our vehicle on-time at 10am with a promised ready time of 1pm, we had to make several calls to the Service Department, all unreturned by Steve. After finally reaching him at 3pm, he indicated that the vehicle had been ready since 1pm as promised. The team's lack of responsiveness created undue confusion and stress for us, nd made my wife late for work. Bottom line: this dealership makes customers feel anonymous via their lack of personal service. They force customers to put up with long hold times, and they often lack any sort of timely communication or follow-up skills. Service Writers often provide inaccurate information about needed services. Unfortunately, this incompetence stands in stark contract to the Collision Center, where Bryce Christian and team have always been complete gentlemen and honest, hard-working partners when we have needed them. PS - pricing information is inconsistently posted on new cars, making new car shopping another dicey experience, forcing interaction with parking lot hunting sales people when you are only in browse mode. I have worked with other AutoNation dealers where I was easily able to conduct the entire buying process over the phone with a hugely accommodating sales person, allowing me to limit my visits to the dealership to one - to pick up the vehicle. This is my preferred buying methodology, but it would be impossible to carry out at this North Fort Worth location, as they still seem to be stuck in a dated, adversarial 1990's sales and service model.

Jeffrey Saltow Feb 14, 2020

My first complaint of the service would be, 1) I was told that the repairs would take about 3 hours ant the most to complete. I called to set an appointment to have the service done, and the person I spoke with asked if I could bring my car in at 7:00am, that way it could be finished by end of business day. I called back to ask if I could drop my car off when I got off work to ensure my car was there when they opened at 7am. 2) I called through out the day on Thursday September 19 and no one answered the first time, then two other times, no one knew what was going on or the progress of what was going on! Long story short, nothing was done to the car at all on that day! On the next day I missed a second day of work because I had no transportation to get to work! Friday September 20 my car was still not repaired, but I was offered a rental car so that I could go to work. 3) On Saturday, while I was busy at work, I was called THREE times to let me know the car was ready for pick up. When I arrived, after being hounded to come and get my car, I wait for 30 minutes to get the car! After I get in the car and start it up, the check engine light comes on and stays on! I asked a gentleman if someone could look at it and tell me what was wrong, the Manager came out and said she would send someone out to do a diagnostic check to see what was going on. After the check was done, I asked if there was anything seriously wrong with the engine, I've had the car for 5 years, I get the oil changed regularly and maintained when needed, I take care of my car. Then he said he didn't know what was going on with the car, but, for $169.00 an hour they could do a thorough check of the car. I was very dissatisfied with the Customer Service or complete disregard of my time by not having the work done when promised, then being rushed to come and get my car. I feel like I wasn't valued because I didn't pay for the service, because all of the repairs were paid for because of the recall notices!

Thalia Abdelrahim Sep 29, 2019

****BEWARE**** I bought my Jeep last year at this place brand New. Had 4K miles on it. Was told my warranty was good for the 36k miles that I drove the car. So my warranty will expire at 40k miles. A light came on at 37k miles. Dropped my car off to have that looked at and make sure that everything else was running smoothly before my warranty expired and was told it would be looked at. Never given the option for a rental. Never told when my car would be looked at. Was dismissed when we told them which light was on. My car sat for a week. Nothing was done to my car. When the service guy called my husband he lied about what was going on. Then phone calls stopped. Come to find out, the service advisor was fired. My car needs a special battery, which if the advisor looked at the light, he would have known from day one that my car was drivable and should have set an appt for me to come in and replace and have a look over of the car same day. My husband asked for the paperwork for what was done to my car and nobody would give it to him when he picked up the car; instead he received a confrontational remark saying we should have known the warranty expired. I had to rent a car all week for this, which put me out a lot of money. So now I’m being told that my salesperson lied to me from the beginning and that my warranty expired at 36k miles. The ONLY REASON WHY I BOUGHT THIS JEEP AND NOT THE OTHER ONE WAS BECAUSE I WAS TOLD THE WARRANTY WAS GOOD FOR AN ADDITIONAL 36k miles from when I bought the car!! Bait and switch? Fraudulent sales tactics? I asked the service manager to have the general manager call me last Friday. It is now a week later and I have received no phone calls. I have tried calling daily to get someone on the phone so I can speak to the general manager to get my car fixed, reimbursement for the rental, and address the warranty issue. Nobody seems to know the name of the general manager and nobody that can get me to the general manager will pick up the phone. I want reimbursement for my rental. I want someone to address why I was lied to from the moment I bought this car. I want my car fixed. I hate blasting companies on social media, but there is no reason that this has gone on for this long without something being addressed. My prayers is that someone reaches out and fixes this situation because reviews like this are not good for any company. UPDATE: director of the shop called, said they were going to reimburse me for the car rental, agreed that this should have never happened. The consultants working on the front desk actually lied to him and said that our issue was resolved. He said he would order the parts to have my car fixed and fix it for free because of the terrible experience I had. In return, all I had to do was update this review to something more positive. First off, I never got the reimbursement. I never got my car fixed. And now he is no longer responding. Beware folks: I don’t know many that have gotten their car actually fixed here. It appears the dept is out of control and does what they want without respect to their management team... if they are bold enough to outright lie, they don’t care for their coworkers. What they thought was my husband and I were dumb and took full advantage of us. I am now taking this to the better business bureau, and I have zero intention of taking this rating down. I’m absolutely sickened by this experience.

Jenny Pipkin Sep 13, 2019

I will start with this, AJ the salesman was great, i had no issues with him what so ever. If you ever do go to this facility please let him help you. I traded in my Jeep Patriot for a Jeep Wrangler which has always been a dream car of mine. My Patriot apparently had a bad bearing that valued it at $7300. I had had 0 issues with my Patriot and purchased it 4 months prior to the trade in for 14K, but i chalked this up to abnormal depreciation. I had no issue getting the price point i wanted and going through the purchasing of the vehicle. While I was leaving they brought me the information from the mechanics and there was $1200 worth of things that needed to be fixed, so i needed to bring the car back in. I agreed because it, again, was a dream car. The next day I drove it to work and started noticing the things that i wouldn't in the 10 minute test drive, lots of little things. It pulled to the left, there was a click in the steering, it shook, and other small things that could be fixed. Saturday rolls around, nice day outside so I wanted to take all of the doors and the roof off. I go to do this and all of the pieces had been caulked into place.... This was the final straw. I took it back immediately and asked for my patriot, the manager gave me an additional 5 days 250 miles and asked me to allow them to try to repair the issues. I agreed, but i took the vehicle to a field who knows the ends and outs of jeeps and he told me that the vehicle wasn't worth half of the price i paid for it. I took it back for the second time and asked for my Patriot once again. Here is the part that gets under my skin. In the 2 days they had the vehicle they, shredded my plates, posted pictures to sell, and SOMEONE TEST DROVE MY CAR. I asked about this and they said due to labor day sales they needed to push vehicles. I was within my 5 day return policy, the car apparently had a bad bearing that could have gone out at any moment which could have potentially caused and accident harming the passengers in the vehicle and the could have caused damage to my vehicle. It has now been roughly 6 business days and i still have not see my insurance be switched back, and my down payment has not came back to my account either. I have purchased for Autonation before and had no issues but this car was a lemon that they saw i wanted and made it to good to be true.

Chris Piccola Sep 9, 2019

SALES VISIT - NEW "LIES, LIES AND MORE LIES" - pferris84 I purchased a new '19 Ram 2500 longhorn addition. first off I traded in 2 trades. one cadillace and one pickup. the trades and the new truck price had all been negotiated in advance. all I had to do was bring in the trades and sign the papers. I was there 4 plus hrs!!!!! also informed the sales man (Hunter) that I wanted to put 35 inch BF Goodrich tires on it along with a bull bar. I was promised to receive a credit for the existing tires towards the new larger ones which they sold me for almost 2 thousand dollars which I could have purchased elsewhere for 1500.00. they looked up the bull bar and sold me that for just under 1,000.00. I was told I would be put in a loaner while they ordered the tires and bull bar and I can come back once it was complete. I then was told to go ahead and take the new truck and they would call when the parts and tires came in. Almost 2 weeks later I get a phone call to bring in the truck to install tires and wheels. I took the vehicle in only to be told there is not any bull bar available as that truck is too new. (where did they get a price from then?) So they told me I would be refunded the price for the bull bar when I picked up the truck. Ok, 5 hours later (for tires) I get a call the truck is ready. I pull up to find the following new tires are not 35's they are 33"s basically the exact size they took off!! On top of that the removed tires were in the bed of the truck. When I ask about my promised credit for the existing tires I was now told they could not do that because I had driven on them. WTH? You are the people that told me to take the truck vs. a loaner. The manager then proceeds to tell me I can wait for them to reinstall the original tires while they order the 35's I had paid for. If I drive off the lot I then own 2 sets of tires! Now...the bull bar check comes and I ask about adjusting my sales contract as even though the sold me a fictional accessory and are giving me a check that number is still figured in my payment and will collect interest throughout the length of the loan. I was told they could in no way do that either. These people are crooks. I have numerous family and friends that are attorneys and you can bet I will receive some sort of resolve and it will cost them some time and money unless they contact me immediately to fix this. Stay away from this dealership at all cost!! P. Ferris Date of event 8/6/2019

Patrick Thomas Ferris Aug 9, 2019

Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the Autonation Chrysler Dodge Jeep Ram North Fort Worth Difference

Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Fort Worth

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