Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Fort Worth

We purchased my new Durango on Labor Day weekend. Love my new ride but will never return to this dealership. While we were discussing how we could get the best deal, I made a comment how I'm not good about taking my car to the car wash. The sales person then offered 10 synthetic oil changes with car washes. That sealed the deal for me. My husband and I then waited hours to wrap up the financial paper work. We had already been there for several hours we were very tired and hungry we quickly got through the paperwork. While leaving I did think it was very odd I did not get any paperwork. I had to be back on Monday for the salesman to show me the fun technology features of my 2017 Durango so I would worry about it then. On Sunday I also realized I didn't have the remote or headsets for the DVD system. Of course Monday was a holiday so the parts department where they kept those items was closed. On Tuesday I had to make another trip to the dealership. While waiting in the parts dept with the sales guy I asked him about the oil changes, he said I didn't get any. I was kinda surprised by this news but I'm to nice to say anything. So I just let it go. Very disappointed I'm not getting my 10 oil changes. Later that week or next, I received an email one of the papers was not signed. So yet again I had to make another trip to the dealership to sign a paper. (I don't own a printer or fax) when signing the paper I then asked am I going to get a copy of this because I have not gotten a copy of anything I signed. The gentleman said yes everything will be mailed to you. It is 9/20 and I still do not have any documentation. All while this is going on I've been noticing my down payment was not being withdrawn from my account. I was checking my account all most every day. I later found out I transferred the down payment to the wrong checking account. No one from the dealership reached out to me to find out why the check didn't go through. When I logged into the account I never use I finally noticed the mistake. I transferred the money to the correct account. I then reached out to finance department to alert them of the situation. On 9/16 my money was finally debited from my account by Auto Nation. Yesterday I get a letter dated 9/15. From a collection agency looking for my down payment that auto nation already has!!! I've been trying very hard not to give them a bad review however the letter was the last straw. Now I have to call this collection agency to get this mess straightened out. DO NOT GO TO THIS DEALRSHIP!!! Grapevine Dodge was so much better across the bored. I wish we would have went back there to finish this deal. Kent at Grapevine was a super nice guy who really enjoyed his job. GO TO GRAPEVINE!! Within minutes after posting this I get a phone call at work by someone either from collection or Auto nation screaming at me over the phone over this whole down payment mess!! Do not go to AutoNation!!!

Jessica Onkels Sep 20, 2016

Brought in my 2015 Wrangler Unlimited Rubicon with a hard top for multiple water leaks on a Saturday. The service advisor asked me to bring it back on Monday, because it would take a few days to repair the leaks and Jeep only paid for a loaner/rental for so many days based on the repair. Since it made since that Jeep not pay for my Jeep to sit there and not get worked on until Monday I agreed. Since the next week was a short (Thanksgiving) week I waited until the next Monday. Arrived at 7:00, although service advisors were inside no one came out and greeted me (like the many other dealerships I have used). I walked inside and made contact with a service advisor who did not introduce himself (like the many other service advisors I have used, most give you a card). After explaining the needed repairs and the need for a loaner car- The advisor appeared upset that I asked for a loaner car and said “NO LOANER CARS!”. While he was staring at me like I offended him?- I explained to him that I had been in before and talked to someone about this service and they told me I could get a car to use while my Jeep was being repaired… During this explanation he interrupted me and said “NO LOANER CARS!”. I again explaining that I had already talked to someone…. He again interrupted me and said “WHO… WHO DID YOU TALK TOO!” I tried to explain that I didn’t get the person’s name. When He asked the year of the Jeep. Then he said that since it was under warranty that Jeep would pay for a rental..... Although, He still appeared upset, He did complete the paper work and we talked as we walked towards the Jeep. While walking he said that the rental car company didn’t open until 7:30. -I started to tell him that I did not have time to wait until 7:30 and wouldn’t be able to leave it today because I had to get to work… When he again Interrupted me… This time, I told him he was talking over me! I finally asked him if I had upset him? He appeared more upset that I had confronted him about his disrespectful actions .. But, said “NO!” and started walking away (inside). While he was walking away, I asked him for his name. He replied “NO!”. -I again asked for his name and he replied “NO!”. -So, I followed him back inside to his desk and picked up a card off his desk. His name is Damon Gregg and he is the Assistant Service Manager! After getting to my office I went to the website to find the Service Manager’s name and number. But, it only shows team leaders? Not departments. So, I called the President/General Manager Bryan Welch. He did not answer, I left a message. Although this dealership is maybe 2 miles from my house, I will not use them to work on the beloved "Rubicon"! I will drive across town to another dealership!

Mark Coffey Nov 30, 2015

Worst Dealership Service Department Ever Brought in my 2015 Wrangler Unlimited Rubicon with a hard top for multiple water leaks on a Saturday. The service advisor asked me to bring it back on Monday, because it would take a few days to repair the leaks and Jeep only paid for a loaner/rental for so many days based on the repair. Since it made since that Jeep not pay for my Jeep to sit there and not get worked on until Monday I agreed. Since the next week was a short (Thanksgiving) week I waited until the next Monday. Arrived at 7:00, although service advisors were inside no one came out and greeted me (like the many other dealerships I have used). I walked inside and made contact with a service advisor who did not introduce himself (like the many other service advisors I have used, most give you a card). After I explained the needed service and the need for a loaner car- The advisor appeared upset at the need for a loaner car and said “NO LOANER CARS!”. While he was staring at me like he was still upset- I explained to him that I had been in before and talked to someone about this service and they told me I could get a car to use while my Jeep was being repaired… During this explanation he interrupted me and said “NO LOANER CARS!”. I again explaining that I had already talked to someone…. He again interrupted me and said “WHO… WHO DID YOU TALK TOO!” I tried to explain that I didn’t get the person’s name. When He asked the year of the Jeep. Then he said that since it was under warranty that Jeep would pay for a rental. Although, He still appeared upset, He did complete the paper work and we talked as we walked towards the Jeep. While walking he said that the rental car company didn’t open until 7:30. -I started to tell him that I did not have time to wait until 7:30 and wouldn’t be able to leave it today because I had to get to work… When he again Interrupted me… This time, I told him he was talking over me! I finally asked him if I had upset him? He appeared more upset that I had confronted him about his disrespectful actions .. But, said “NO!” and started walking away (inside). While he was walking away, I asked him for his name. He replied “NO!”. -I again asked for his name and he replied “NO!”. -So, I followed him back inside to his desk and picked up a card off his desk. His name is Damon Gregg and he is the Assistant Service Manager! After getting to my office I went to the website to find the Service Manager’s name and number. But, it only shows team leaders? Not departments. So, I called the President/General Manager Bryan Welch. He did not answer, I left a message. Although this dealership is less then 2 miles from my house, I will drive across town for service.

Mark Coffey Nov 30, 2015

Booked a 9:00 AM service appointment online and clearly stated I was coming in for a check engine light and software update for my 2015 RAM 1500 loaded Laramie 4x4 and that I would need a shuttle. When I show up no one knows anything about the appointment even though I received the confirmation email and reminder email. No big deal I thought. So when I met my service adviser and told him while I was there he said they were busy and might be able to diagnose my issue by 4 (7 hours). I was sick of looking at the engine light so I agreed and asked for the shuttle to take me to work. I was told it should be back in 5-10 minutes. No worries I said. After waiting 45 minutes I again ask about the shuttle and after service adviser called him I was told 10-15 minutes. So waiting a total of 60 minutes for a shuttle. 4:00 comes and no phone call. I decide to call at 4:30 and was told that I still had 8 or 9 people ahead of me and that my car has not been looked at and might not even get looked at tomorrow. After I process my shock I ask what was the point of a making an appointment. I was informed that was simply to get in queue. I then asked for a loaner car and was told that they could do that if my car had diagnosed but since it had not they would not provide one. I was advised I could pay to rent from enterprise or purchase a rental plan. So for what should be a simple warranty repair job I cannot get seen and cannot get a loaner car. I am expected to take it every day to the dealership, deal with the shuttle and then hope that maybe my car can be looked at. I was also told that they are averaging 2 days to looks cars while grapevine dodge is averaging 2 weeks as a point of pride. I have had several luxury and non luxury cars and never received such poor service. I will never return to this dealership, or purchase another Chysler/Jeep/Doge/Ram vehicle again. I could have spent way less money on a luxury car and received superior service, a loan car and refreshments.

Vincent Catalfamo Jul 29, 2015

I just purchased my 3rd vehicle (WRANGLER UNLIMITED) from Allen Samuels at Alliance. This is not to diminish my previous purchases, but the experience I had this time was beyond wonderful. I started out doing my research on EXACTLY what I wanted on the internet. Then, I did something I have never done, I sent over a SERIOUS request for more info from the dealership over the internet. Typically, I am very hands on and want to be in front of the person I am dealing with (So that I have the "feeling" that I am being taken care of in a timely manner); however this time I took a different route. I AM SO THRILLED I DID! I got a nearly IMMEDIATE response from Xris Turner. He sent me a message clarifying all my needs and wants for my new purchase. I told him what my main deal breakers were and just laid it all out there. I told him what I wanted my price point at and payment too. He then began (immediately) to do research to FIND my specific Jeep Wrangler that I was adament about. He found ONLY 2 in the entire metroplex and began the wheeling and dealing (no pun intended) with those dealerships to see how he could get me my dream Jeep. He did it, sent me a pic of the one I had been wanting and we moved to the next step. My trade-in... he asked if I could come in for them to view my trade. I told him that I would like to do as much as possible online or in email so that when I came in, that my time would be spent finalizing things. Xris then sent me the application to do and submit. So, at this point I have to actually go up for them to look at my trade. I got to the dealership and after waiting less than 5 mins, Xris has me in his office, working the final numbers and organizing the transport of my new Jeep. Xris was courteous, funny and very friendly on top of being an excellent salesman! During the finance time, I dealt with Matt Lewis- AGAIN, an extremely nice and helpful man with my goals in mind, not just the dealerships. He was a delight to work with as well, even if his office was freezing! Thank you both for working so hard for my business and I will most def. be back for my next vehicle and continue to refer my friends and family to your services! BEST CAR BUYING EXPERIENCE EVER!

Carla Hensler Oct 10, 2013

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