12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Fort Worth

I’m a new local customer and I brought my 2017 Chrysler Pacifica in for an appointment I made for Friday morning at 9AM. I was having trouble with my AC, key FOB, tire sensor, a screw in a tire, and a rattling noise around the right front wheel. My service advisor said that she would call me later in the day to let me know what the technician found and if anything was covered under warrantee. There were no loaner cars available so I was offered a ride two doors down to purchase a rental vehicle while my van was being serviced. The advisor had said that if anything was covered under warranty than I would not incur the rental charges. The afternoon rolled by and because I had heard nothing I called and left a message for my service advisor. She called me back quickly and said that they still had not received the diagnosis from the tech and that she would call me when it was in. The next day (Saturday) no one called and I spoke to a manager in the afternoon who then explained that my advisor doesn’t work on Saturday and that they only do oil/filter changes on the weekend and that I wouldn’t get the technicians diagnosis until Monday. Had I been told there was a possibility that it was going to take 3 days to find out that my AC compressor needed replaced I would have brought the vehicle in on a Monday. I should have been told this up front. They also should have known that the AC wouldn’t be covered under the warranty in any situation that way I could decide if I wanted to incur the $211 cost for three days of rental car. I declined to have any work done on the car and paid $165 diagnostic fee. The work was going to cost $2400 and we just couldn’t afford that right now. I am confident that I can get the repairs done for a much cheaper price. I just wished that the service department had been more clear with me and upfront about everything. If they had, I might actually consider coming back in the future. Honesty and clarity is always the best way to treat customers especially when you want them to come back and complete positive reviews.

Christopher Whitmire Mar 10, 2020

This AutoNation dealership is one where we have had a consistently unsatisfactory experience. Proximity to home forces us to patronize this location, but I would change providers immediately if a closer location became available. This location offers little continuity in terms of service advisors; they turn over regularly, nobody knows your name, and they can rarely find your information in their computer system. Few if any seem to have an expert grasp of internal systems or procedures. This location's Service area is dated, run down and uncomfortably crowded. Service Writers are crowded into a central "bullpen" with no privacy, no personal space, and no sitting area for customers. During busy times, you are in the middle of a loud din trying to make yourself heard over several competing conversations within a 15 foot radius. This is a 1970's environment that is hardly conducive to conducting business, let alone creating comfortable customers. The service experience itself has always been fraught with mistakes, miscommunication, and delays. Yesterday, Steve, our Service Writer, could not find us in the computer. Then, he insisted that our service plan had expired. When he finally found our very much active plan, he told us a very inaccurate story about tire balancing. He then promised that our tires would be balanced as well as rotated. This work was not performed. After dropping our vehicle on-time at 10am with a promised ready time of 1pm, we had to make several calls to the Service Department, all unreturned by Steve. After finally reaching him at 3pm, he indicated that the vehicle had been ready since 1pm as promised. The team's lack of responsiveness created undue confusion and stress for us, nd made my wife late for work. Bottom line: this dealership makes customers feel anonymous via their lack of personal service. They force customers to put up with long hold times, and they often lack any sort of timely communication or follow-up skills. Service Writers often provide inaccurate information about needed services. Unfortunately, this incompetence stands in stark contract to the Collision Center, where Bryce Christian and team have always been complete gentlemen and honest, hard-working partners when we have needed them. PS - pricing information is inconsistently posted on new cars, making new car shopping another dicey experience, forcing interaction with parking lot hunting sales people when you are only in browse mode. I have worked with other AutoNation dealers where I was easily able to conduct the entire buying process over the phone with a hugely accommodating sales person, allowing me to limit my visits to the dealership to one - to pick up the vehicle. This is my preferred buying methodology, but it would be impossible to carry out at this North Fort Worth location, as they still seem to be stuck in a dated, adversarial 1990's sales and service model.

Jeffrey Saitow Feb 14, 2020

Jeffrey Saltow Feb 14, 2020

Took my Jeep here in 2017 for an issue, no problem, got resolved. Took my Ram here last month for some warranty work, and will never go back again for service. Originally took it in for some warranty work to a window making a whistling noise over 35 mph, left it at the dealer and Chrysler covered the cost of a rental. After 3 days of no contact from the dealer to give me a heads up about whats going on, i called them. I got ahold of my service advisor, and was told she would check on my truck and call me right back, 3 hours went by and no call, so i call her back and of course no answer. Was told they didn't have my number written down correctly... Next day i call back to check on my truck and was told the truck hasnt been looked at yet and that my service advisor and service tech that would be working on my truck were in a training all day, so another day of my truck just sitting in the parking lot. In total my truck was there for a week. Got a call to come pick my truck up, that the issue had been resolved at no cost to me, it was covered under warranty. As soon as i pulled out of the parking lot, i had the same whistling noise, after i was assured a tech had test drove it to make sure it was fixed correctly. Fast forward 2 weeks when i was told to bring my truck back in to fix it again. This time an actual service tech got in and rode with me and the noise happened once again, and the tech said he would of never heard it if he wouldn't of got in and drove in the truck. So who supposedly drove it the first time??? After no contact with my truck at the dealer for 3 days after i was promised it would only take a day, i was told my truck would be ready at 1215. I show up at 1215 sign the paperwork as they pull my truck around, as i open the back door to put my stuff in the back seat, the whole back panel of the door is off, the back seat is out and tools scattered everywhere. I went back into my advisor and tell her and was told the tech is still probably running time so he can get paid and is at lunch that i could come back Monday to pick my truck up, the actual day of this was a Friday. told her i am getting my truck back today, not waiting until Monday. i had to waste time until the service tech got back from lunch and finish the job the was still running time for. 2 hours later i got to pick my truck up. If you need service work don't i would highly advise going to another dealership/service department. This service dept has no customer service skills what so ever, and is obviously fraudulent when it comes to running time on jobs. If you use this location good luck.

David Adams Jan 23, 2020

This truck is part of a hotshot fleet. the truck sat at the dealership for over a month before anything was done other than the first diagnostics. I have a extended service agreement on this vehicle but for some reason i was given about 100 reasons why the service agreement wouldn't cover the repairs. In the technicians opinion the failure was due to lack of maintenance. The technician was telling me the filter was stopped up and that is what caused all of the issues the truck was having. He held the filter about 2 feet off of the floor and dropped to show me how stopped up the filter was. Not a spec of dust or dirt came out of the filter but he still insisted the filter was plugged up. The following day I returned with the receipt from the previous time that maintenance was preformed on the truck which was 6000 miles earlier. I asked the Advisor how long the filter should last between filter changes and she said about 15,000 miles. When i showed her the receipt of the previous maintenance she said the 6,000 miles didn't really mean anything because they had no idea how long the truck could have been sitting idling. The lower air box failed and caused all the problems and it is beyond me why this dealership could not just admit it and file the claim thru the extended warranty. Even when they told me they would go ahead and file the claim thru the extended warranty the truck and paperwork sat there another 10 days. I called the extended warranty company to check the status of the claim and i was told that they had not received any claim on this vehicle. So I drove back to the dealership and was told they could file a claim until an inspector from the warranty company came out and inspected the vehicle. I own a HVAC company and there is not a single manufacture or warranty company that will even consider a claim until the proper paperwork is submitted. so i called the warranty company back and I was told they would not send an inspector out until there was a claim filed. Two days later the claim was filed then in another 2 days an inspector went out and did his inspection. Another 2 days and the dealership was given the approval for the repairs. The dealership still did not contact me so i called them, had to leave a voicemail and got a call the following day. This was a Tuesday and I was told the truck would be ready by Saturday. I got no phone call to say the truck was ready so I waited until Monday and called the dealership and was told the truck was ready and I owed $3, 200. I told the lady on the other end that that was not correct and she told me that my service advisor was off that day and I would have to wait until she returned to work before I could pick up the truck unless I wanted to pay the full amount. This dealership had my truck almost 2 months. The payment on the truck is $960.00 a month. The revenue on this truck averages $5,000.00 a week. I lost a great driver because without a truck he could not make any money so he quit and went to work elsewhere. This dealership cost me THOUSANDS OF DOLLARS and I really don't know why they had to play these games. I am not sure yet but my next move may be an attorney to try and recoup some of my losses.

Randell Newton Nov 19, 2019

My first complaint of the service would be, 1) I was told that the repairs would take about 3 hours ant the most to complete. I called to set an appointment to have the service done, and the person I spoke with asked if I could bring my car in at 7:00am, that way it could be finished by end of business day. I called back to ask if I could drop my car off when I got off work to ensure my car was there when they opened at 7am. 2) I called through out the day on Thursday September 19 and no one answered the first time, then two other times, no one knew what was going on or the progress of what was going on! Long story short, nothing was done to the car at all on that day! On the next day I missed a second day of work because I had no transportation to get to work! Friday September 20 my car was still not repaired, but I was offered a rental car so that I could go to work. 3) On Saturday, while I was busy at work, I was called THREE times to let me know the car was ready for pick up. When I arrived, after being hounded to come and get my car, I wait for 30 minutes to get the car! After I get in the car and start it up, the check engine light comes on and stays on! I asked a gentleman if someone could look at it and tell me what was wrong, the Manager came out and said she would send someone out to do a diagnostic check to see what was going on. After the check was done, I asked if there was anything seriously wrong with the engine, I've had the car for 5 years, I get the oil changed regularly and maintained when needed, I take care of my car. Then he said he didn't know what was going on with the car, but, for $169.00 an hour they could do a thorough check of the car. I was very dissatisfied with the Customer Service or complete disregard of my time by not having the work done when promised, then being rushed to come and get my car. I feel like I wasn't valued because I didn't pay for the service, because all of the repairs were paid for because of the recall notices!

Thalia Abdelrahim Sep 29, 2019

****BEWARE**** I bought my Jeep last year at this place brand New. Had 4K miles on it. Was told my warranty was good for the 36k miles that I drove the car. So my warranty will expire at 40k miles. A light came on at 37k miles. Dropped my car off to have that looked at and make sure that everything else was running smoothly before my warranty expired and was told it would be looked at. Never given the option for a rental. Never told when my car would be looked at. Was dismissed when we told them which light was on. My car sat for a week. Nothing was done to my car. When the service guy called my husband he lied about what was going on. Then phone calls stopped. Come to find out, the service advisor was fired. My car needs a special battery, which if the advisor looked at the light, he would have known from day one that my car was drivable and should have set an appt for me to come in and replace and have a look over of the car same day. My husband asked for the paperwork for what was done to my car and nobody would give it to him when he picked up the car; instead he received a confrontational remark saying we should have known the warranty expired. I had to rent a car all week for this, which put me out a lot of money. So now I’m being told that my salesperson lied to me from the beginning and that my warranty expired at 36k miles. The ONLY REASON WHY I BOUGHT THIS JEEP AND NOT THE OTHER ONE WAS BECAUSE I WAS TOLD THE WARRANTY WAS GOOD FOR AN ADDITIONAL 36k miles from when I bought the car!! Bait and switch? Fraudulent sales tactics? I asked the service manager to have the general manager call me last Friday. It is now a week later and I have received no phone calls. I have tried calling daily to get someone on the phone so I can speak to the general manager to get my car fixed, reimbursement for the rental, and address the warranty issue. Nobody seems to know the name of the general manager and nobody that can get me to the general manager will pick up the phone. I want reimbursement for my rental. I want someone to address why I was lied to from the moment I bought this car. I want my car fixed. I hate blasting companies on social media, but there is no reason that this has gone on for this long without something being addressed. My prayers is that someone reaches out and fixes this situation because reviews like this are not good for any company. UPDATE: director of the shop called, said they were going to reimburse me for the car rental, agreed that this should have never happened. The consultants working on the front desk actually lied to him and said that our issue was resolved. He said he would order the parts to have my car fixed and fix it for free because of the terrible experience I had. In return, all I had to do was update this review to something more positive. First off, I never got the reimbursement. I never got my car fixed. And now he is no longer responding. Beware folks: I don’t know many that have gotten their car actually fixed here. It appears the dept is out of control and does what they want without respect to their management team... if they are bold enough to outright lie, they don’t care for their coworkers. What they thought was my husband and I were dumb and took full advantage of us. I am now taking this to the better business bureau, and I have zero intention of taking this rating down. I’m absolutely sickened by this experience.

Jenny Pipkin Sep 13, 2019

I will start with this, AJ the salesman was great, i had no issues with him what so ever. If you ever do go to this facility please let him help you. I traded in my Jeep Patriot for a Jeep Wrangler which has always been a dream car of mine. My Patriot apparently had a bad bearing that valued it at $7300. I had had 0 issues with my Patriot and purchased it 4 months prior to the trade in for 14K, but i chalked this up to abnormal depreciation. I had no issue getting the price point i wanted and going through the purchasing of the vehicle. While I was leaving they brought me the information from the mechanics and there was $1200 worth of things that needed to be fixed, so i needed to bring the car back in. I agreed because it, again, was a dream car. The next day I drove it to work and started noticing the things that i wouldn't in the 10 minute test drive, lots of little things. It pulled to the left, there was a click in the steering, it shook, and other small things that could be fixed. Saturday rolls around, nice day outside so I wanted to take all of the doors and the roof off. I go to do this and all of the pieces had been caulked into place.... This was the final straw. I took it back immediately and asked for my patriot, the manager gave me an additional 5 days 250 miles and asked me to allow them to try to repair the issues. I agreed, but i took the vehicle to a field who knows the ends and outs of jeeps and he told me that the vehicle wasn't worth half of the price i paid for it. I took it back for the second time and asked for my Patriot once again. Here is the part that gets under my skin. In the 2 days they had the vehicle they, shredded my plates, posted pictures to sell, and SOMEONE TEST DROVE MY CAR. I asked about this and they said due to labor day sales they needed to push vehicles. I was within my 5 day return policy, the car apparently had a bad bearing that could have gone out at any moment which could have potentially caused and accident harming the passengers in the vehicle and the could have caused damage to my vehicle. It has now been roughly 6 business days and i still have not see my insurance be switched back, and my down payment has not came back to my account either. I have purchased for Autonation before and had no issues but this car was a lemon that they saw i wanted and made it to good to be true.

Chris Piccola Sep 9, 2019

SALES VISIT - NEW "LIES, LIES AND MORE LIES" - pferris84 I purchased a new '19 Ram 2500 longhorn addition. first off I traded in 2 trades. one cadillace and one pickup. the trades and the new truck price had all been negotiated in advance. all I had to do was bring in the trades and sign the papers. I was there 4 plus hrs!!!!! also informed the sales man (Hunter) that I wanted to put 35 inch BF Goodrich tires on it along with a bull bar. I was promised to receive a credit for the existing tires towards the new larger ones which they sold me for almost 2 thousand dollars which I could have purchased elsewhere for 1500.00. they looked up the bull bar and sold me that for just under 1,000.00. I was told I would be put in a loaner while they ordered the tires and bull bar and I can come back once it was complete. I then was told to go ahead and take the new truck and they would call when the parts and tires came in. Almost 2 weeks later I get a phone call to bring in the truck to install tires and wheels. I took the vehicle in only to be told there is not any bull bar available as that truck is too new. (where did they get a price from then?) So they told me I would be refunded the price for the bull bar when I picked up the truck. Ok, 5 hours later (for tires) I get a call the truck is ready. I pull up to find the following new tires are not 35's they are 33"s basically the exact size they took off!! On top of that the removed tires were in the bed of the truck. When I ask about my promised credit for the existing tires I was now told they could not do that because I had driven on them. WTH? You are the people that told me to take the truck vs. a loaner. The manager then proceeds to tell me I can wait for them to reinstall the original tires while they order the 35's I had paid for. If I drive off the lot I then own 2 sets of tires! Now...the bull bar check comes and I ask about adjusting my sales contract as even though the sold me a fictional accessory and are giving me a check that number is still figured in my payment and will collect interest throughout the length of the loan. I was told they could in no way do that either. These people are crooks. I have numerous family and friends that are attorneys and you can bet I will receive some sort of resolve and it will cost them some time and money unless they contact me immediately to fix this. Stay away from this dealership at all cost!! P. Ferris Date of event 8/6/2019

Patrick Thomas Ferris Aug 9, 2019

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