I only use AutoNation for service and sales! Job well done, great team!

They were professional and punctual. They said they would have my truck ready in 1.5 hours and they did.

Avoid this place. I purchased an extended warranty thinking I was covered for any problems. Evidently the warranty does not cover Drivetrain CPU updates that keep the car from stalling when its cold outside. A known issue according to the service technician at this dealership. This is the second year I have had to take it in for this issue. So now every year I will have to bring my Jeep in to have the processing unit updated and pay $165. I leave with zero guarantee that my problem is fixed. I will never use this AutoNation service center again.

I had the pleasure of working with Danielle and Yusuf, they did a awesome job. I would recommend working with them.

Don did an excellent job of keeping us informed and getting us is and out very quickly. Thank you Don for you professionalism.

Friendly, knowledgeable, helpful

Avoid this place at all cost! I brought my car in they said it took 6 days just to diagnose it, so I found the place that can fix my car right away. I pulled my car out the next day, they charged me $165 for the test? This place is a ripoff.

prompt servic

Avoid this place at all cost! I brought my car in they said it took 6 days just to diagnose it, so I found the place that can fix my car right away. I pulled my car out the next day, they charged me $165 for the test? This place is a ripoff.

All personnel involved were very helpful, knowledgeable and friendly. Everyone was especially helpful in making my Jeep purchase a surprise for my daughter.

Advisers were great waiting room was very sparse scheduling of service was easy

This dealership is a joke! I told them what I want in a vehicle and what payment I want to be at. I WASTE an hour and a half of my time for them to come back with a sheet of paper with over $500 more a month for the payment. Like in the hour and a half I was there I would have changed my mind and wanted to spend $500 more a mouth! lmao I will not be back there!!!!!!! Don't waste your time at this dealership!

great place and great people

Great customer service, would happily recommend this place to someone.

Great place to purchase a vehicle and for service. Will be going back again

I would like to start by saying that I do not purchase new vehicles. I look for a vehicle that is two years older. I do my research and give the sales representative a list of exactly what I want. Levi did all he could to find a vehicle with my specific specifications. It turned out that my specifications lead me to a brand new Dodge ram 2020 . Levi worked with his manager closely in an effort to secure my business. I must say it is because of Levi that I purchased this vehicle. It is because of Levi?s sincerity, determination, and commitment to give me what I desired in a vehicle That made me decide to do business with this dealership. I had visited four other dealerships prior to auto nation. And the only con that I experienced after deciding to purchase the vehicle was the processing time. I should have been in and out within 30 to 45 minutes with a cash purchase no financing needed. It took about two hours. Customers like me likes to get in and out as fast as possible. Time is money.

When we get our vehicles back we have to check to see if things are " put back" oil plug leaking 4 times transmission dip stick left open break dip stick left open uconnect doesn't work paid to have updates still not working jeep put back in for major oil leak had breaks checked one oil change next one needed new rotors looking for a DODGE house to do quality work.

I recently bought a 2019 Jeep Cherokee from your dealership on Friday, December 13th. Nicolas Luksetich was my car salesman. He was very helpful. He found a car that met my specific criteria- few miles, newer version, remote start. I was very pleased with the service he gave. He was also extremely helpful in explaining all the technology in my new car. I would recommend Nicolas as a great car salesman. However, I was very displeased from the customer service we received from Ahmed Yousif during the finance portion of buying my car. He started off the process by complaining multiple times on how he was ready to go home. I understand that it was around 9:30 pm , however I just bought a new car from the dealership and would expect to receive excellent customer service as I just did business with the dealership. Then he proceeds to insult my husband and me on how we weren't purchasing any additional insurance. He made comments about how he didn't care if we didn't purchase the insurance because we were the ones who would have to pay for the car if there was a problem. But, the comment that upset me the most was when Ahmed asked me how long I had been a teacher because he was surprised my hand signature wasn't any faster. I felt completely disrespected from this interaction and would not recommend buying a car to anyone at this dealership if this is who deals with finance.

We were told we would receive a call before any charges were made. It was even hand written on our form. Then we receive a call saying we owe $300 that has already been purchased. No phone call.

my salesperson Charles Charles was the best. no continuous trlp to the managers office. very through, explaining each car that I looked at. Once a decision was made he introduced the financial rep. and in a flash I was the proud owner of a Jeep Grand Cherokee Limited. Charles showed and explained each feature and showed how the self parking was done. I would buy another car from them.

I want to comment on your Service Adviser Allison, she is an asset to your company if she treats every customer like the excellent treatment she provided me. My wife has Dementia and is noisy at times, I ask Allison if she could get our vehicle through Service as quick as possible because I didn't want my wife to bother other customers. Allison did this for us and I really appreciate her for helping with my request. Thanks Allison.

I recently purchased a 2019 Jeep Compass Latitude from AutoNation in North Fort Worth. The customer service was excellent! From the moment I walked in and was greeted by the lovely receptionist to working with the salesman, John Charles and his hard-working assistant (they were both wonderful and attended to my every need) to completing the transaction with the finance department, everyone at AutoNation was FANTASTIC!

Quick and quality service. I was in and out in less than an hour.

Vehicle was kept 4 days to determine if it would be covered under warranty. made an appointment for early on a Thursday so I could get the car back that afternoon. Was notified that it would be Friday evening. Called Friday evening and was told that everyone involved had gone home. Received a call early Saturday saying it had been ready Friday.

I spoke to a sale manager about 2015 Altima I saw on the internet and he ensured me the vehicle was still available. A sale associate took my information and aske for a $500.00 because I lived 2 1/2 hours away and wouldn’t be able to view the vehicle until Saturday which was two days away. I texted the sale associate Saturday and informed him that I was in route he said great and for me to text him when I arrive. I text the salesman he said he was with a customer and one of his associate would help me. I told the associate that I was here to view the 2015 Nissan Altima he look in the computer and said that vehicle is sold, I said it can’t be I had a $500.00 deposit on it and he said let me get the manager. The manager comes out and say sir we’re sorry but the vehicle is sold it sold last week, I said I had a $500.00 deposit on that vehicle he said we will give you your deposit back and let’s see if we can put you in something else... This dealership is HORRIBLE didn’t have the decency to call me and say sir the vehicle is sold I drove 2. 1/2 hours for nothing the sale associate new it was sold that’s why he wouldn’t come out to meet me I even text him and informed him we have a problem he didn’t reply to my text.... They will get you to come in and try to sale you something you don’t want... Bad Business... I will never recommend this dealership to anyone!!

For sure I'll do it, really nice people a very good deal

Great service. Very happy with the staff and timeframe of repairs.

Great experience with the Service Department. Don is fantastic to work with and very responsive to any questions or concerns.

Horrible communication. No advisory update or information that our non warrantied item is gonna cost what it did. The item should be warrantied and the dealer didn?t even want to consider it.

Dropped my truck off to have them look at the transmission that week and they told me that they will look at it On Friday. Friday went by, they called me back and said that they will look at it Monday for sure. Tuesday they called me and told me that I have a bad valve body. We agreed on the price and they told me it would take another week for the part to be delivered. I told them that I really need them to expedite it because I don’t have another mean for transportation and that I am borrowing my brother’s vehicle. One week later, they called me back and told me that they could not get the part delivered due to back orders and that I will have to wait a few more days (5). After 3 long week, I finally got the truck back! When they told me about the back order after waiting 2 long weeks; I called around another dealership and was able to find the same valve body that they needed from a Dodge Dealership in Hurst for same day pickup. The point here is, they need to get their sh*t straight and together. They could have called other dealerships and have them send the part that they claimed they could not find while everyone else have the same part for delivery on the same day. I will never again coming back this sh*t hole again. I was a Dodge fan up until 3 weeks ago. Dodge transmission is junk!! My truck is a 2012 model and only have 66,000 miles and already break. I am thinking Ford on my next trade in. Oh, one other thing....I forget to mention about a loaner they make it sound like I was going to get while my part is on back order. Yes, you guessed it right! There was not one available.

Alexandra, Brenda and team were all a pleasure to deal with and made the buying process easy and quick. No run around. No double talk. GREAT experience!

Buying experience excellent. Took a long time to get part and to get back to me.

Brandon and Demarcus did not pressure me to buy in fact they made it possible for me to get the car that I wanted and that I could afford. I'm so excited to own my Dodge Charger I named her "Gunner".

Recent repair experience prompt and thorough. Much impressed with Julie, the representative who handled my situation

Great customer service and care salesman provided me with exactly what I wanted

Wonderful experience great service

Our sales person was not professional at all!!! After hours waiting for our paperwork and detailing Ou new Dodge Ram 2500 Laramie after signing our paperwork finally (799 credit score) only to finally drive our new truck to a family dinner we where very late! We go out to find out Anita our sells person had the wrong truck detailed and on the paperwork we just signed also ( we never even drove the truck she try to deliver to us) had to get a manager involved to straighten out all her mistakes. Had to come back latter to re-sign all the paperwork again! Love our new truck!

This is the SECOND time that we?ve taken a car in for service and the follow up communication has been poor! I dropped my car off Monday evening and was told that I will get a call back the following day; never received a call. After an entire day I?d no call back, I called Wednesday morning at 7:30 and told the serviceman that answered the phone, that he failed as he was filling in for the other Advisor. Received a call back at 8:30 after being told that my vehicle had not been worked on and that a Tech has now drove it and didn?t hear anything. The Advisor stayed that he?d go out and drive it and call me right back. Well, after a voiceMail was left on his phone at 3:20pm and another call left for the Service Manager at 3:45pm, still no response from either until after 4:30pm and t wasn?t even the service manager who called, it was the Advisor. He told me that he had JUST driven my vehicle and couldn?t hear any noise. First of all, you lied at 8:30 saying that you were going to go and drive it and call me right back, secondly, I was told that my car would be ready the following day and it sat the entire day after making an appointment. Being without a car for two day?s because the service department FAILED AGAIN, you don?t have to worry about another vehicle that we purchased from this dealership, being serviced there; upper management is horrible and someone really need to investigate why this dealerships lack of responding to customers is ongoing HORRIBLE! Yes, I will be writing a letter to the head honcho about the previous HORRIBLE experience. If you can avoid this location, please do!

Had a great overall buying experience here. Worked with AJ--He's the best. I'm now a proud owner of a new JLUR.

I found a used vehicle on line and it was everything that I expected. Price was fair and Avery and Rodolfo were helpful and knowledgeable.

We initially went in to have my truck repaired and ended up buying a 2020 Durango. Our sales representative, Matthew Ferris was amazing. This is our second purchase from AutoNation Ft. Worth and I know we will be back for the next new car.

We initially went in to have my truck repaired and ended up buying a 2020 Durango. Our sales representative, Matthew Ferris was amazing. This is our second purchase from AutoNation Ft. Worth and I know we will be back for the next new car.

I truly want to thank Rudy for making it possible for me to get an awesome vehicle with minimal miles and for the price I could afford. He was truly awesome and very helpful. Thanks Rudy for also being so nice to my daughter who is a talker and could have driven you crazy! Lolol. I appreciate you giving me something to eat when my sugar was low and I was shaking. You truly went out of your way!! I would also like to thank Yousif for an amazing job getting me the interest rate and payments I needed!!! I know you worked hard and spent some time on that! You both are great at what you do!! Regular people like me thank you very much!!! ❤️

Great customer service and worked with me on my trade in.

Dealership always does a great job servicing my Jeep, I wouldn?t take it anywhere else. Don my service writer goes way beyond what is expected, not only in communicating with me throughout the service process, but getting my service done quickly.

Great experience! Cornell was professional and knowledgeable! Easiest buy ever!

I recommend anyone trying to get a car to come here they will do everything they can to help you get what you need. The sales person Anita that helped me was very helpful and kind I would recommend anyone going there for a car to ask for Anita for your vehicle needs.

i just bought a used car there today traded in my kia.. and everyone was was great the process was a breeze and everyone was so professional and friendly shoutout to ABasile AJ and Ahmed... at north fort worth... thank yall so much.

never. getting a bit better though

Service department does not answer the phone. Only way to get someone on the phone is to call sales and ask repeatedly to be transfered. Only way to get an update is to repeatedly call. Every date and duration for repairs are always wrong. They've had a lot of turnover in staff and that's probably the problem with no one knowing anything. I will not buy another car from this dealership or take my car back for service. I have filed a formal complaint with Dodge. We'll see what actually happens.

i went in because of my airbag light came on I was told there was a recall on my airbag I made an appointment at 10 a.m. on Monday I was told it would take a couple of hours my car was not done until 4:30 I went to pick it up and the airbag light is still on, not to mention I know they needed to disconnect the battery to replace the airbag and that was never done I know this because everything is still set exactly the way I had it even the clock at six minutes fast. now they did tell me I have a leak that I have never seen before and my car sits in the garage, they said that they needed $400 to fix that, so I still have my airbag light on and not even sure that they replace the one that was recalled after all I never got any kind of receipt, I am afraid to go back now, I was treated horribly, and feel like they were just looking to make a buck, I will be taking my car to another dealership hopefully I can get some satisfaction that this airbag was actually replaced

They whole Staff was extremely knowledgeable and conducted themselves very professionally.

was a challenge making an appointment, but once there, the service manager took good care of everything.

Rudy is the Best! Ask for Rudy!!

Would recommend to a friend and anyone that's looking for a vehicle.

Bought a used truck from Autonation and was talked into an extended service contract. I later found that I had to have any work done by an Autonation store. The only one close enough to me doesn't want to work on my truck because its a Nissan and they said they are set up for GM vehicles. Contacted the salesman and said he would check on it and he would call me back. I have not heard anything since. It has been almost a month but haven't gotten my plates yet or payoff on my trade in so I could get a refund on the extended warranty I purchased for it. Would not buy from them again. Have had nothing but problems getting any work done there.

The Service Advisors are Agressive, Obviously Commissioned Compensated Based On Number of ServiceTickets Written and Push Overpriced Parts and Services. The Prices and Lengthy Time Waiting, Week To Order Tres and Parts, Whole Day for Installation of New Tires and Lift Kit for my Dodge Ram was over $800 More than Texas Tire #8 in Watuaga, Texas who Already had the Tires In Stock, A Much Better Lift Kit and All Installed in Under 2 Hours with Lifetime Warranty of Parts and Labor and FREE Tire Repairs.

Our salesman did an amazing job walking us through the process and easing our concerns! Truly a great experience in purchasing our first new vehicle.

Brenda and Nick are an awesome team!

Have purchased 3 vehicles from Jeremy Brannon from Auto Nation North Fort Worth in the past 2 years. He always has great service, friendly, good communication and listens to what we are looking for. Highly recommend asking for him personally to help you out.

Good customer service. Joey in service got my car in and called to let me know what was going on. They drove me to Enterprise to pick up a rental. Easy in and out.

Have purchased 3 vehicles from Jeremy from Auto Nation North Fort Worth. Always great service, friendly, good communication and listens to what we are looking for.

Great experience all the way around.

My first complaint of the service would be, 1) I was told that the repairs would take about 3 hours ant the most to complete. I called to set an appointment to have the service done, and the person I spoke with asked if I could bring my car in at 7:00am, that way it could be finished by end of business day. I called back to ask if I could drop my car off when I got off work to ensure my car was there when they opened at 7am. 2) I called through out the day on Thursday September 19 and no one answered the first time, then two other times, no one knew what was going on or the progress of what was going on! Long story short, nothing was done to the car at all on that day! On the next day I missed a second day of work because I had no transportation to get to work! Friday September 20 my car was still not repaired, but I was offered a rental car so that I could go to work. 3) On Saturday, while I was busy at work, I was called THREE times to let me know the car was ready for pick up. When I arrived, after being hounded to come and get my car, I wait for 30 minutes to get the car! After I get in the car and start it up, the check engine light comes on and stays on! I asked a gentleman if someone could look at it and tell me what was wrong, the Manager came out and said she would send someone out to do a diagnostic check to see what was going on. After the check was done, I asked if there was anything seriously wrong with the engine, I've had the car for 5 years, I get the oil changed regularly and maintained when needed, I take care of my car. Then he said he didn't know what was going on with the car, but, for $169.00 an hour they could do a thorough check of the car. I was very dissatisfied with the Customer Service or complete disregard of my time by not having the work done when promised, then being rushed to come and get my car. I feel like I wasn't valued because I didn't pay for the service, because all of the repairs were paid for because of the recall notices!

Phenomenal customer service from Anthony w .. he was very attentive seemed like he wanted to help me find what I was looking for to his best ability and that’s not usually the experience I get when I go to dealerships. Was very refreshing. will definitely refer to my friends and family

Awesome place to get your new Ram truck or those other things on their lot, lol. Just kidding about the other awesome vehicles there, I’m a Ram man. Go there and ask for AJ and Raul. They will take care of you.

I dropped off my pickup without an appointment mid morning on a Monday. There were several issues needing attention and I had to have it back within 4 days (no excuses). I received daily updates, was informed of what repairs were needed and what the associated costs would be. I was reassured each day that I would have the vehicle back within the 4 days. I received my pickup on Thursday all items fixed and was on my way for my 700 mile trip. Issues diagnosed and repaired; Overheating due to radiator being stopped up - they replaced the radiator. Headlights on drivers side not functioning - they replaced the wiring harness on that side. Tag light not functioning right side - repaired damaged wiring. Full tune-up high mileage it was past due. Front end alignment needed and done. Fuel throttle body intake serviced/kit installed. Not sure how they diagnosed all the issues I requested, got all parts in and installed all within 3 1/2 days but they did. Very happy with the repairs, service, communication and efforts. Thanks Steve Bawcum and TC and both service techs that worked on my truck. I had a uneventful 700 mile trip. Pickup performed great, everything worked as it should, no worries. Mel

Made a service appointment for Monday at 9am. When the car was checked in I was told they wouldn?t be able to work on it until Tuesday or Wednesday. When I questioned why the appointment was made for Monday morning I was told that was just an appointment to drop the car off. That makes no sense. The result was I had to without the car for 3 days versus 1. On Wednesday afternoon I still had not been notified that the repairs were completed, so I tried to call the service department. After a couple attempts reach them and the phone not being answered I finally reached someone. Turns out the service guy who checked the car in on Monday was not there on Wednesday when the car was ready, so no one else called me to tell me it was ready.

Unknowing to the Autonation Alliance Jeep Internet salesman, Jose, my wife over heard him call my son a spoiled brat, and laughed about it with other employees. My son was legitimately interested in a Jeep and was very respectful. If you have no issues with this kind of customer service, maybe you can do business with them. Even though the location is within 5 miles of my residence, I WILL NEVER DO BUSINESS WITH THEM.

****BEWARE**** I bought my Jeep last year at this place brand New. Had 4K miles on it. Was told my warranty was good for the 36k miles that I drove the car. So my warranty will expire at 40k miles. A light came on at 37k miles. Dropped my car off to have that looked at and make sure that everything else was running smoothly before my warranty expired and was told it would be looked at. Never given the option for a rental. Never told when my car would be looked at. Was dismissed when we told them which light was on. My car sat for a week. Nothing was done to my car. When the service guy called my husband he lied about what was going on. Then phone calls stopped. Come to find out, the service advisor was fired. My car needs a special battery, which if the advisor looked at the light, he would have known from day one that my car was drivable and should have set an appt for me to come in and replace and have a look over of the car same day. My husband asked for the paperwork for what was done to my car and nobody would give it to him when he picked up the car; instead he received a confrontational remark saying we should have known the warranty expired. I had to rent a car all week for this, which put me out a lot of money. So now I’m being told that my salesperson lied to me from the beginning and that my warranty expired at 36k miles. The ONLY REASON WHY I BOUGHT THIS JEEP AND NOT THE OTHER ONE WAS BECAUSE I WAS TOLD THE WARRANTY WAS GOOD FOR AN ADDITIONAL 36k miles from when I bought the car!! Bait and switch? Fraudulent sales tactics? I asked the service manager to have the general manager call me last Friday. It is now a week later and I have received no phone calls. I have tried calling daily to get someone on the phone so I can speak to the general manager to get my car fixed, reimbursement for the rental, and address the warranty issue. Nobody seems to know the name of the general manager and nobody that can get me to the general manager will pick up the phone. I want reimbursement for my rental. I want someone to address why I was lied to from the moment I bought this car. I want my car fixed. I hate blasting companies on social media, but there is no reason that this has gone on for this long without something being addressed. My prayers is that someone reaches out and fixes this situation because reviews like this are not good for any company. UPDATE: director of the shop called, said they were going to reimburse me for the car rental, agreed that this should have never happened. The consultants working on the front desk actually lied to him and said that our issue was resolved. He said he would order the parts to have my car fixed and fix it for free because of the terrible experience I had. In return, all I had to do was update this review to something more positive. First off, I never got the reimbursement. I never got my car fixed. And now he is no longer responding. Beware folks: I don’t know many that have gotten their car actually fixed here. It appears the dept is out of control and does what they want without respect to their management team... if they are bold enough to outright lie, they don’t care for their coworkers. What they thought was my husband and I were dumb and took full advantage of us. I am now taking this to the better business bureau, and I have zero intention of taking this rating down. I’m absolutely sickened by this experience.

Rudy was awesome! Very helpful! Checked up on us multiple times.

Service people answered all questions and bent over backwards to help me. They did a great job.

This was the second vehicle we have purchased from AutoNation. The process was easy and they worked to get the financing we wanted. AutoNation has courteous and knowledgeable staff. The only issue we had was that the the inside of the windows had not been cleaned. Other wise everything else was fine. Would purchase from again.

I will start with this, AJ the salesman was great, i had no issues with him what so ever. If you ever do go to this facility please let him help you. I traded in my Jeep Patriot for a Jeep Wrangler which has always been a dream car of mine. My Patriot apparently had a bad bearing that valued it at $7300. I had had 0 issues with my Patriot and purchased it 4 months prior to the trade in for 14K, but i chalked this up to abnormal depreciation. I had no issue getting the price point i wanted and going through the purchasing of the vehicle. While I was leaving they brought me the information from the mechanics and there was $1200 worth of things that needed to be fixed, so i needed to bring the car back in. I agreed because it, again, was a dream car. The next day I drove it to work and started noticing the things that i wouldn't in the 10 minute test drive, lots of little things. It pulled to the left, there was a click in the steering, it shook, and other small things that could be fixed. Saturday rolls around, nice day outside so I wanted to take all of the doors and the roof off. I go to do this and all of the pieces had been caulked into place.... This was the final straw. I took it back immediately and asked for my patriot, the manager gave me an additional 5 days 250 miles and asked me to allow them to try to repair the issues. I agreed, but i took the vehicle to a field who knows the ends and outs of jeeps and he told me that the vehicle wasn't worth half of the price i paid for it. I took it back for the second time and asked for my Patriot once again. Here is the part that gets under my skin. In the 2 days they had the vehicle they, shredded my plates, posted pictures to sell, and SOMEONE TEST DROVE MY CAR. I asked about this and they said due to labor day sales they needed to push vehicles. I was within my 5 day return policy, the car apparently had a bad bearing that could have gone out at any moment which could have potentially caused and accident harming the passengers in the vehicle and the could have caused damage to my vehicle. It has now been roughly 6 business days and i still have not see my insurance be switched back, and my down payment has not came back to my account either. I have purchased for Autonation before and had no issues but this car was a lemon that they saw i wanted and made it to good to be true.

I just bought a brand new 2020 Jeep. Worked with Hunter and Jose. They were both wonderful! Very helpful through the whole process.

Awesome as usual .... I've never had a problem your staff has always been helpful and effecient

Best salesman ever. Go see Arthur! Worked with him to purchase my last 2 Jeeps.

Service after the sale. Salesman would not respond to request for assistance.

My husband and I went to test drive a 2011 Tahoe he saw online. When we arrived we were automatically greeted. Everyone was kind and willing to help. We took a test drive came back and talked payments. Next thing I know, 2 hours later, I was driving our new vehicle home. From the time we arrived until we left the staff at AutoNation took very good care of us. We highly recommend you going and purchasing a vehicle from them.

Morgan was very courteous and a pleasure to deal with. He set expectations and met his commitments. He was prompt to contact me with updates and adjust the timeline based on the findings.

My family and I have great experience purchasing our new Jeep Cherokee in Auto Nation! Everyone was very friendly and helpful!

Came in for a recall. Great service and got some other maintenance done on my truck

Timely service. I just needed an oil change and was done in an hour.

I absolutely regret buying my brand new Dodge truck from Autonation Chrysler Dodge Jeep Ram North Fort Worth!!! I am currently looking into the lemon law and filed a complaint with the Better Business Bureau because the GM David and Service Manger Harvest down right refuse to take care of this mess they have caused. Summary: I bought my truck brand new with less than 50 miles on it. I also upgraded my brand new truck with a premium mopar lift and new tires. The dealer ship initially did a bait and switch by installing a cheaper lift and if it wasn’t for me knowing my sh*t the dealership would have gotten away with stealing from me. Has this happened to you? I would certainly double check you got all your upgrades the dealership sold to you to make sure you actually got it!! Now by 10,000 miles both myself and the dealership saw the brand new tires were wearing on the insides rapidly and unevenly........fast forward to today. At less than 23,000 miles all of my tires must be replaced because they are in the “red”, worn down and a safety concern due to the truck sagging from improper installation. The lift that the dealership sold to me is now sagging and has destroyed very expensive tires. This truck goes to work and back. In three years I only have 23,000 miles my truck. These tires have a 45,000 mile warranty and yet they are trashed. My tires, my lift and my frustrations have very well been documented with everyone at the dealership and yet NO RESOLUTION HAS BEEN ACHIEVED. BTW: this truck has already had its engine replaced. Regret buying from AutoNation is real and unfortunately is now resulting in a safety concern for my children.

Very attentive staff. Whole process was smooth. Our salesman Charles John Charles was awesome.

Nick was GREAT - I was looking for a specific color and he looked everywhere to find my specific needs - he did and was very easy to work with and kept in communications even after the sale. I wish buying a new vehicle was this easy at all dealerships. Thanks Nick and the finance guy for a good job well done - a perfect 10.

SALES VISIT - NEW "LIES, LIES AND MORE LIES" - pferris84 I purchased a new '19 Ram 2500 longhorn addition. first off I traded in 2 trades. one cadillace and one pickup. the trades and the new truck price had all been negotiated in advance. all I had to do was bring in the trades and sign the papers. I was there 4 plus hrs!!!!! also informed the sales man (Hunter) that I wanted to put 35 inch BF Goodrich tires on it along with a bull bar. I was promised to receive a credit for the existing tires towards the new larger ones which they sold me for almost 2 thousand dollars which I could have purchased elsewhere for 1500.00. they looked up the bull bar and sold me that for just under 1,000.00. I was told I would be put in a loaner while they ordered the tires and bull bar and I can come back once it was complete. I then was told to go ahead and take the new truck and they would call when the parts and tires came in. Almost 2 weeks later I get a phone call to bring in the truck to install tires and wheels. I took the vehicle in only to be told there is not any bull bar available as that truck is too new. (where did they get a price from then?) So they told me I would be refunded the price for the bull bar when I picked up the truck. Ok, 5 hours later (for tires) I get a call the truck is ready. I pull up to find the following new tires are not 35's they are 33"s basically the exact size they took off!! On top of that the removed tires were in the bed of the truck. When I ask about my promised credit for the existing tires I was now told they could not do that because I had driven on them. WTH? You are the people that told me to take the truck vs. a loaner. The manager then proceeds to tell me I can wait for them to reinstall the original tires while they order the 35's I had paid for. If I drive off the lot I then own 2 sets of tires! Now...the bull bar check comes and I ask about adjusting my sales contract as even though the sold me a fictional accessory and are giving me a check that number is still figured in my payment and will collect interest throughout the length of the loan. I was told they could in no way do that either. These people are crooks. I have numerous family and friends that are attorneys and you can bet I will receive some sort of resolve and it will cost them some time and money unless they contact me immediately to fix this. Stay away from this dealership at all cost!! P. Ferris Date of event 8/6/2019

Excellent customer service

They made me an appointment at 1:00 pm and they let me sit in the waiting area for over an hour then came and told me they were too busy to look at my vehicle! They set the appointment why would you do this to someone! Then they said to bring it back in 2 weeks to leave with them for a couple of days! Ha no way I will never use this place for service! No customer service skills whatsoever! Run take your car elsewhere!

Absolutely amazing place! We have purchased two cars from this location and have any Service needed completed at the services center. Everyone is always super friendly and helpful.

Never worked with such an awful place.

Morgan with the service department kept me informed on the status of my car and what to expect from the whole process. It was nice to be kept in the loop.

Joey the service advisor was great and kept us informed on the repair and timing in fixing our Jeep

Found the vehicle I wanted on line. Showed up, took a test drive and signed the papers. Fast buying experience. Alex Black was the sales rep. Picked up the car the next day Total time spent at the dealership was less than 2 hours.

Fast & friendly service. Made my service appointment online and everything went smoothly. I had to leave the car over night so they gave me a ride home in the courtesy van.

I have been looking for a car for the past three years and found the car of my dreams within the price range I was looking for. Me and my Dad emailed back an forth with the Internet Sales Manager by the name of Alexandra Hampton and she quoted a price that I couldn't refuse. Being nearly three hours away, we drove to Ft. Worth and was welcomed with open arms. Everyone at AutoNation Chrysler Dodge Jeep Ram was very friendly and wanting to earn business. Alexandra introduced me to a Sales Representative by the name of Jeremy Brannon. He was a great help with the negotiating, test drive, explanation of the vehicle, stayed true with the quoted price, and stayed way past closing hours without hesitation wanting to earn my business. I couldn't have asked for a better sales representative than Jeremy! After the test drive and price negotiation, I was then introduced to Rodolfo Ramirez, a Finance Manager. He stayed late after hours as well to get through all of the information/paper work, and was even able to help out on an extended warranty on the vehicle. Everyone that I worked with at AutoNation CDJR was very friendly and did everything possible to earn business, and put the customer first. A true great family and car buying experience for sure! Thank you AutoNation CDJR Ft. Worth!

Jose did a great job for me. It was a very good experience and they got me a very fair price.

Best first time experience buying my first car loan. Jose and juan were the best and went above and beyond my expectations of a sale person.

I took my 2013 Ram 1500 in for two recalls. My truck was ready earlier than expected. We used to buy all our vehicles from here when it was Allen Samuels.

Great service. Took me in and quickly changed my oil as a driveup with out an appointment.

Everyone was polite and helpful. Everything went smoothly, with very little wait time. I will return in the future.

placed my 2500 ram in service late Wednesday 7-17-19. requested oil change, fuel filter change, front end alignment and engine check. Never heard from dealership on Thursday 7-18. on Friday got call from steve , this dealership never changed oil on Thursday nor the fuel filters. was informed would try to all this done on Friday. you can get oil change almost every day, but they attempted to do all this work in one day. well I pick up my truck on Friday, drive to Mansfield, then home, then next morning to work. I open then hood even though oil is not fully drainded into crankcase to check oil and see the oil filler cap is gone. Never put back in. called dealership, talked to steve, he did the right thing had a tow truck take my ram back to dealership. he verified the cap gone but found it by radiator. problem is the tow driver used a screwdriver to disengage the transmission and scratched the panel. my wife had to go to dealership pick up my truck and come get me from work, 1 hour away. when the check engine light came on I had orielys check it, the codes read egr sensor. dealership confirmed this. drive truck for 3 days engine light comes back on. go again to orielys to see what code says. guess what egr sensor. same code. I have used the body shop there before and they do the job right. stay away from the service department, they had my truck for 2 days!!!! NO EXCUSSEE. so called steve told him the same code for egr sensor came up he told me he was sorry, he doesn't do the work, said he needed the truck to repair it. was never repaired right the first time. poor technicians, poor oil change. I wonder if my fuel filters were even done now. oh if dealership rebutes, I have pictures.

I believe this younger generation needs to learn how to better think ahead for customer service. I have been in retail sales for many years and it would be wonderful to see more effort put toward serving a customer with more concern and thought. A plan of action with the same check points toward each customer, every time, is one way to bring back repeat service.

Arrived at the service department at the 7AM scheduled time and was promptly greeted by Payton. She checked me in and gave me an estimated ETA of 1-2 days for service/repair of my Challenger. Received a call back later that afternoon with good news that the repairs were completed and covered under the 5 year powertrain warranty. Went up to AutoNation, Payton checked me back out, and picked up my car with no hassles. The service team appeared very busy as it was a Monday but my experience was great and appreciate their attention. Thank you Payton!

Matt and Andrew Did a great job, very helpful and fast I Liked how easy they made it. Not to mention the great deals.

Over 4 hrs for an oil change, tire rotation and a recall update to the computer on the truck...little long

Do NOT buy a vehicle from here. Especially used. This place has the worst customer service. I bought a used truck which was 3 years old and they told me it was going to be a certain price then I get my bill and the loan was for more than 5K then what I agreed to. The truck was missing the floor mats had a tail light out and a defect in one of the lumbar supports all was like that when I bought it, but I did not find out about the defects until a week after taking it home. I had to go up there 3 times before I got any help to fix it so by the time I got it fixed two months later they said my 90 days was up and I had to pay $200 to get something fixed that was their fault to begin with! No manager would help me they were all very arrogant and acted like they had no time to hear me out. It was so awful I just want to cry the way I feel taken advantage of by this place. I mean it’s not like I bought a $100 something this is an expensive vehicle the least they can do is fix something that was already broke when they sold it to me. Never going back EVER!!

Enjoyable easy and pleasant And it was a very good experience

Very nice salesman. Very understanding on what I was looking for and did not try to sell me what I did not need.

Andrew was very knowledgeable and extremely helpful. Not your typical car salesman when you think of one. Raul made the paperwork process a breeze . Whole process took less than 3 hours

We looked all over the Metroplex, and AutoNation CDJR North Fort Worth had the best selection and very best pricing of all of the dealerships. Alexandra was fantastic to work with! She gave us excellent pricing right out of the gate and was extremely responsive. Highly recommended!

After you buy a car beware if they pay your trade in off, it’s been over a month and still haven’t paid car off. We are making payments on 2 cars, have left voicemails with no return call back.

Internet advertising is a scam, they would not honor the internet pricing . After spending time looking for vehicles they didn’t have on the internet, I finally found one and the sales guy comes back and says all of our pricing is wrong on the internet . After speaking to the manager and him admitting all this, he would not honor the price or even attempt to come close, so I walked after 3 wasted hours. Beware of these scammers.

Quick in and out to replace missing Fob. Very personable staff.

Took over 3 hours to complete the purchase. Almost walked a few times because we could not come to a deal. One person I interacted with I felt like they didnt want to be there that today. Just overall not the experience I had hoped for if comparing to other dealerships I have purchased from in the past.

I had an amazing experience. It was my first time buying a car and they made it super easy because I thought it would be overwhelming but it was easy and actually fun.

Great service . The repairs were timely and the communication was great

great sales staff and excellent service department..

The buying process was great. The closing process was cumbersome and lengthy. Everyone was friendly. Since I bought a 1500 Limited it is loaded with high tech options. A walk through of the options would have been preferred. I am still finding new options after reading the book two weeks later. Mercedes and Lexus are a good model on how to close on a car and drive it off the lot. I felt Avery was rushed, multi tasking with too many customers. Not a knock on Avery, I enjoyed working with him and I appreciated his patience. I would come back as a customer.

Hunter and Damarcus were two of the best. They helped and explained everything so well. We definitely will recommend them.

My service advisor Don Ferguson, did a great job on getting my vehicle serviced yesterday. I was in & out in less than an hour. When I bought my Jeep a year ago Jeremy made my buying process smooth. I highly recommend this dealer for sales & service. Great team to work with!

Excellent customer service. I enjoyed working with Bob.

I was in town for a family road trip and dropped by to see if I could get a new key fob for my van. AutoNation had me in and out of the door in less than an hour. I attempted to get the same key fob earlier in the week from my local dealership but they were unable to deliver the key fob timely.

My sales representative Jeremy B was fantastic and extremely helpful during the process.

Get your act together, unable to service vehicles. A total joke

Horrible customer service!

What a awesome person. Friendly, helpful, more advisor should take notes from her.

Let me start by saying, this will be the second consecutive time that this has happened at this location. I drive up to the Express Lane. Waited there 15 minutes before anyone said anything, that includes "someone will be out in a minute." As I start to back away, a rep comes out and I asked - "Do I come in next time or do I sit in my vehicle and wait?" Rep responded with "we come out and greet, if we are not busy." I asked "what the wait time is right now," and got 40 mins. Ok cool - don't feel like going anywhere else. My car sits 20 minutes before getting pulled to the back and then I start my timer, which is in the pic below. My car is back there all of 33 minutes, and then I wait another 25 minutes before I check out. I am patient person and I know they have a job to do, but to have three advisors see me, ask me if that is my vehicle and I still can't get my car and leave is terrible. Lastly, this is second time this has happened here at this location. I refuse to be dealt with in such a manner. Sincerely, Chris M - B5 Blue SP Charger

Took my 15 Jeep JK in for a coolant leak. Don and Steve were Quick and responsive to my questions and repaired my Jeep within out expected timeframe

My car messed up and found out part was on recall and these guys got me all fixed up! I APPRECIATE them.... I missed work and had stay 3 extra days but was well worth it! Thanks again for taking car of my car!

I went thru Costco car buying and Alexandra Hampton from the dealership contacted me immediately. Once we got there she set us up with Brandon Wilks an experienced sale man. I told Brandon exactly what I wanted as I had done my homework. He was able to find exactly what I wanted. I would recommend him to anyone wanting to buy a vechile from this location.

Thanks for your assistance for the Flood damage on my 2014 Chrysler Town and Country...Bob Brett kept me informed on the progress...

Took my ram1500 in to AutoNatiom for its many recalls was told 2.5 hours and Yep!! it was done in the time frame..The first dealership that ever kept their word on time. - Thank you Louis They also had a friendly shuttle driver. The crew that checks you in was coordinated and quick. Thank you all.

They were very honest, and did a great job

I am not 100% dissatisfied with our experience at the dealership. However, I am pleased with the service manager and how he took care of us. Also I do love the actual car we purchased.

Great service, friendly and wonderful people especially Morgan.

Morgan Herndon , the Assistant Service Manager in North Fort Worth, was awesome! Brought in our Winnebago Travato based on the 2019 Ram Promaster 3500 van, received a warranty wheel alignment, and talked over all the possible services in the future. We will be coming back!

Internet sales team was fantastic! They were efficient, friendly, and knowledgeable. The whole process was quick and they were very respectful of my time. Highly recommend this dealer!

Service staff are professional and prompt.

My second purchase from this dealership. Salesman AJ was very helpful.

This is the first time we have been to this service department, and we absolutely loved it. Morgan Herndon came out to wait on us and was very helpful and did not make us wait, he took the time to look up our service plan to remind us of what we purchased since we could not remember. I mentioned an issue with my tailgate and asked if they had time if they could please look at it, which they did so it kept me from having to take it back at a different time and, they fixed the issue. Morgan offered great customer service and that is a really big deal for me so we will definetly bring my truck back here for all of its needs! Finally a service advisor i can count on and I feel like I can trust him ro take care of my truck! when it's there! Thanks, Michelle

Loved working with Brandon Wilkes and the rest of the staff

I would like to take this opportunity to express my overwhelming happiness with the treatment provided to my wife and I during our purchase at AutoNation North Fort Worth. Manager Alexandra Hampton did an outstanding job of matching me to the right truck for the right job and the right price. Sales Consultant Avery Caliman bent over backwards to take care of us by showing us the operation of our new vehicle and coaching us during the test drive. He always had the answer to any of our questions. And finally, a big thanks to Damarcus Price who was our Customer Finance Service Manager. He guided us throughout the financing of our vehicle always being professional and accommodating and made the whole experience even joyful. I can’t say enough good things about this dealership and highly recommend them when purchasing your next vehicle.

Wonderful service manager! Don helped me get my Jeep in immediately and get it out of the shop same day. He even arranged a car to come pick up my twin toddlers and I once the repairs were finished. I couldn’t be more happy with the service I received! Thank you!!

Easy to take car in, called promptly when ready and all service performed professionally

I had a great sales experience with Andrew during my purchase. He was friendly, patient and informative. I brought my Jeep in for a minor service issue and the great customer service continued. Don was my advisor, and he was fantastic. Proper expectations were set when I dropped it off and he made a point of ensuring I stayed informed.

I've bought 2 Ram 2500 trucks and a Jeep JKU and feel I got the best possible price on all three. I've had all 3 serviced exclusively at that dealership and have always been made to feel my vehicle and time were important by the service department.

Service was professional and done on time.

I brought my truck in for warranty service, recalls and an oil change. It took 2 weeks to complete and when I picked the truck up the oil life wasn’t reset on my dash. I asked for it to be reset which they did. I drove 2.2 miles home and immediately checked my oil to see if it looked fresh. I checked 5 times and the oil on the dipstick was dark brown and definitely not new oil. I got under the truck and discovered the oil change hadn’t been done. I checked my paperwork just to make sure it was listed which it was. I’m writing this in your waiting room Saturday morning because I had to come back up here to get the service done that you guys failed to do the first time. This is extreme incompetence and I’m going to do everything in my power to expose this story to as many people, agencies, social media and online reviews as I possibly can.

They gave me the hardest time when I tried to cancel a warranty. Finally 2 weeks later they helped me after I had been calling for a whole week trying to get help and they kept giving me the run around. Horrible customer service.

I called the dealership and talked with Arthur, he was very helpful and got me the deal I wanted for my trade in and new purchase.

Thank you, Jeremy Brannon for helping get my Jeep Grand Cherokee serviced so quicklly on a Saturday morning without an appointment. The service department was friendly, courteous and prompt. Kudos to AutoNation for having awesome sales personnel and service department.

Warm welcoming environment there to help me. No pressure sales.

Made my first car buying experience smooth and easy.

Went to look and test drive, was not planning to buy/lease, but when they ran the numbers, we would've been crazy not to lease. Only took a couple of hours and we are now proud owners of 2019 Ram! Great customer service!! They now have a customer for life!

Went to look and test drive, was not planning to buy/lease, but when they ran the numbers, we would've been crazy not to lease. Only took a couple of hours and we are now proud owners of 2019 Ram! Great customer service!! They now have a customer for life!

Lousy service all we ask the reception we needed to talk to salesman waited about 20 minutes no nobody came I guess they don’t want to sale they where plenty of salesman walking around very disappointed

Morgan Herndon in the service department rocks. He is very professional and courteous and knowledgeable. He was up front about everything and came through just like he promised. This dealership and especially the service department exceeded my expectations. I highly recommend using AutoNation CDJR at Alliance and especially their service department. In the event your looking to purchase a Dodge, Chrysler or Jeep, ask for Joe Barbosa at the Sales Desk and Matt Lewis is the Finance Director. They have taken care of me for many years and have earned a life time customer with me.

I had an excellent experience with Morgan and the service department

It was pleasant and everything was explained to me.

When you make a service appointment online and the service adviser says "it'll probably be tomorrow before they can get to it", make sure that you let the customer know early on if that's not happening. I called 24 hours after I dropped it off to check the status only to be told that it would be ANOTHER 24 hours before it would be seen. Poor service!

Coming from a dealership that didn?t do anything. Andrew was great help!!

These guys worked hard and were very attentive. Special shout out to Colin Roach. Colin went the extra mile to get me into a car I enjoy. Awesome service guys!!

They had my vehicle and paperwork ready. I was in and out in about an hour.

Worked with Auriel. She was very professional and ensured that we had a smooth transaction since we came from New Mexico. Was definitely worth the drive!

These people was Great Andrew Long was who I dealt with .What a great person . They got me approved drove home in my new car. Thank you Auto Nation

Great experience! Staff knowledgeable, friendly professional and very helpful. One of the best vehicle buying experiences I?ve had.

I’ve bought three cars at AutoNation over the last few years. Damascus Price is a very knowledgeable sales rep who works to find the right car at the right price. I see Don Ferguson in the service department for all my cars’ service. He gets us in and out quickly and I know the service work is done right the first time. Great dealership to work with.

My salesperson, John Charles was excellent. He knew the product and took a lot of time to explain it's features and fully answered all my questions. My only problem I had was in-freezing my Equifax credit (used by this dealership) using the Pilipino customer service unit. They were very rigid in insuring I was who I said I was. Unless you had their credit report in your hand it would be difficult to pass their questions. If I hadn't been persistent with a supervisor which I had to insist on, this deal would not have been completed. Would recommend fixing the customer service unit of Equifax or use a better credit bureau.

Great service!! Andrew was our sales rep & he did a great job! The buying process with Raul Was quick and painless. They were able to get the vehicle I wanted at the price I wanted without any haggling or bs (pardon my language). I also got more on my trade in than at car max so that’s a plus!! All in all great experience!!

Picked my car out on line and when I got to the dealership it was setting up front and ready to go,

Staff was very friendly and helpful. I really appreciate the time and work they put into helping me get my dream car!

Pretty good. No complaints. They got it in and kept me informed along the way.

Very positive very friendly got my vehicle in and out very quickly

Brought My truck in for Transmission oil change and 4 Recalls. They told me the fluid change didn't need to be done until 135k since it was an 8 speed transmission. Had the truck back in 2 hours.

Took a while to get someone?s attention when I went in but service was good beyond that

***BUYER BEWARE*** Took my Viper here to have new tires put on. Not only could they not do it they messed up the rim!! DO NOT TAKE YOUR CAR TO THIS DEALERSHIP!!! I also have a diesel Jeep and they quoted me one price for an oil change and then charged me more. this is the last time I will go to this stealership!!!

Excellent service, my car had a oil leak and went out of the way to show me and proved a rental car for the meantime my car was getting fixed. They were able to fix it within the same day.

Service was quick and complete. I was advised about my air and cabin filters. I was asked about tire rotation

One of the most pleasant car buying experiences we’ve had from beginning to end!

Very pleased with the repairs. The service department fixed the problem. Thank you.

Probably the worst service department I have been at in the history of owning a car. I would drive 100 miles thru traffic to avoid going there again.

Had my vehicle in shop for oil change, tire rotation, faulty backup camera and faulty front parking sensor. When I got the vehicle, I was in a hurry and did not check the work completed. The next day I went to open tail gate and it would not open. On my way to take it back I noticed they did not reset my dash for the oil change. Lastly, while at the dealer, I noticed they put the new sensor in but did not paint it to match the others. Needless to say, this is very terrible quality control and I hate going to this dealership but it's the closest to my home and the others are a lot further out. Time to go back to a Ford F150.

While Don in Service did provide good customer service, overall, the business has terrible customer service. The “bull pin” environment of the service department is intimidating and unwelcoming. The waiting room is dated, cold, and uncomfortable compared to other dealerships in the metroplex. And finally, their website allows you to schedule an oil change, however, when I arrived I was told oil changes are “first come first served”. So why does the website let me book it?! I don’t have time to wait two+ hours, which is why I tried to schedule it. I see absolutely no benefit in going to this dealership for simple, routine car maintenance.

I've never been a dealership kind of person before this. They have taken such great care of us since the first time I visited here. The Service Department was my first experience. I did bring a recall here a couple of times and then had my vehicle worked on here a couple of times. Everyone treats you with such care and watching them take care of our vehicles like it was their own was a breath of fresh air for us. They even take me to work from there when it is going to be a big job. I love that. One time I had something little I could not complete myself, and they said pull it up here and they finish that project for me in about 15 minutes. I also know that they were working past the time they normally go home. They said to take care and we will see you next time. No charge. They were right, I do just keep coming back. I couldn't ask for better care. I've really enjoyed the AutoNation experience and will continue to do business with them.

This is the absolute WORST customer service I’ve ever dealt with. Horrible communication in the service department, doesn’t return phone calls, lies about when your vehicle will be repaired, etc. DO NOT use this dealership.

Everyone was very nice from the person greeting you at the door, to the sales person, and finance. It was very fast and informative. The only hold up was my insurance company, but as soon as that worked out I was in my new JEEP driving to work. Thanks Auriel Carbone! You made it all easy.

Horrible Service Dept. No communication skills from service advisers. I Will NEVER take a vehicle to be serviced there again.

The service department was very professional. They took good care of my truck and performed the repairs in a timely manner.

Charles John-Charles communicated with me daily during my search. They even had a little sign that said "Reserved for Betina" on the windshield of the car when I arrived! Made me feel a little extra special and I like the fact that they do reserve cars for you so if you have a long way to travel or can't make it for a day or two, the car isn't sold until you've looked at it! I also like the "no haggle" experience. This way you know what you're paying for the car and don't have to wonder if you got the best deal possible.

DO NOT DO BUSINESS WITH THIS DEALERSHIP!!!!!! We bought my car which is a 2016 Chrysler 200 in March of 2018 and it is now January 2019. Not only did they send us home WHICH IS 3 HOURS FROM THEIR DEALERSHIP with a key fob that was not programmed to my car, THE KEY FOB IS NOT EVEN FOR MY CAR!!! It is for another a completely different car!! I have been back and forth with the dealership in my town that is a Jeep Dodge Ram and Chrysler dealership that could not get the code to program my key fob because MY CAR SHOWS IT IS SOLD TO SOMEONE THAT IS NOT ME!!!! So I had to have auto nation repeatedly send me key fob codes because they kept expiring so I could finally get my key fob programmed to my car!!! Today I tried and that is when they told me the code FINALLY worked but the problem was that the key in my key fob that worked IS COMPLETELY DIFFERENT THAN THE OTHER KEY FOB THEY SENT ME HOME WITH!!! Now I am either going to be out over $300 for a new key fob from my home town dealership or I can drive 3 HOURS WHEN I HAVE COLLEGE AND WORK 5 days a week to get a new key fob when THEY SHOULD HAVE SENT ME HOME WITH THE RIGHT ONE IN THE FIRST PLACE!!!! And also they put a REALLY AWFUL tint on the windows and 1 of the windows it is peeling and I CANNOT see out of my back window!! It is blurry, it looks like what someone sees when they take their glasses off! I was told by a professional tint guy the tint that they used which is MOPAR is AWFUL tint! ONE OF THE WORST COMPANIES TO EVER MAKE TINT! AGAIN DO NOT DO BUSINESS WITH THIS DEALERSHIP!!!!

After a very negative experience at Grapevine Dodge, I found Auriel and Alexandra at AutoNation in North Fort Worth and I am SO HAPPY with my experience. They both have been more than happy to to answer all my questions about the Challenger build I planned, and they were extremely responsive to text messages and emails. As a female new-car consumer, it has been GREAT to work with Auriel and Alexandra at AutoNation North Forth Worth. They took the time to carefully read my emails and they worked to build the exact Challenger I want. When I had a question about a charge on the invoice, they took 10 minutes to figure it out, and readily advised me that it was an accidental double-charge and they immediately corrected the error. When I had questions about the technical differences between the standard audio system and the Harmon Kardon upgrade option, Auriel and Alexandra found the answer. Same thing with the wheel selection options. Auriel made the car build process SO EASY and pleasant with no high-pressure sales techniques or attempts to sell me packages and upgrades I didn’t want. I ordered my 2019 Challenger in November and it arrived on 14JAN19. Auriel continues to provide outstanding customer service post-sale due to some minor warranty defects that are being addressed. Thank you Auriel and Alexandra!

Great experience with the service department.

Took my truck in for a couple of recalls. The service department was quick and courteous. Brittany is a great asset to the service department.

The service writer Don was incredible and went above and beyond to assist us. My Jeep cooling fan was replaced for free. Thanks AutoNation

My service writer Don was an incredible help to me making sure that I received help for my cooling fan. I was a little out of my warranty on miles but he went to bat for me and that item was repaired at no cost to me. My 2015 Jeep Renegade is all back to normal!

Very thorough and complete. Service manager, Brittany, was very professional, conscientious, and honest. Awesome job.

Wasting my time to be there and I’m expecting my credit good enough to have a car

great experience. Would definitely recommend this dealership to others!

Service rep for my routine service was helpful and happy. Refreshing.

After years of loyal service, I had a few negative experiences...and your service dept leadership was more than happy to see me walk instead of righting these wrongs. My favorite part was when you offered me a partial refund...and then when I refused and reiterated I expected a full refund, you ultimately wouldn't even give me the partial refund! Unethical and you are losing my service and new car business because of it. We are due to purchase two new cars and will be buying elsewhere because of your service department. On the off chance that someone is reading this who actually cares about your customers, please feel free to reach out to me to discuss further.

Everything great until I tried to leave. They pulled my car out of the shop and left me blocked in behind a truck. The guy said “I’ll be right back to move the truck”. Never returned. 15 minutes later I walked in asking if someone, anyone could move the truck. I waited another 7 minutes until someone finally moved it. Very disorganized. 😢

I never had a problem with service or the buying process since dealing with this dealership when I moved here in 2012. This has been the only dealership I’ve dealt with and I’ve purchased 2 vehicles from here.

Purchased my 200 at this dealership and obtained extended warranty with free oil changes. Brought in for oil change

Service was prompt. Service advisor was great in reviewing maintenance schedule and recommendations.

My truck was in the shop close to 10 weeks.

Good experience. Knowledge staff. Timely. Was given explanation and updates throughout the process.

Brought my recently purchased used car to Autonation to have a problem fixed. The issue was resolved and fully covered under Autonation’s 90 day used car warranty my service advisor Morgan Herndon was great working with me and the warranty department

Very good experience. Everyone was friendly and made the process pleasant

Great experience with Don in Service. We had an issue come up during the routine oil change and he went out of his way to make sure we were taken care of. Always pleased to have my vehicle serviced here

do not buy a maintence contract here! wait times are extremely long. Normally 1 hour 15 minutes for an oil change. Today is "special" and after waiting 30 minutes in line I find that the wait time is 1 hour 45 to 2 hours. fun times 🙄

Work was done in a timely manner but techs left oily finger prints on the hood and on the inside, along with leaving radiator fluid in the catch pan after replacing the thermostat

In for oil change. Very slow service for a rainy Saturday. Got car and they did not reset oil usage indicator. Left oily hand Prints on hood. Had to wait to pay as only one person to take Cash. They let cashiers go.

Knowledgeable and prepared

Dropped off my 2015 Jeep Wrangler for "death wobble" on 18 Nov. (Lift kit was installed by AutoNation.) About a week later I got a call from my Service rep Brittany saying they were still working on it. I think I only called once to see how it was going. I tried to be as patient as I could with them due to the holidays and they said they were short staffed. I also tried to be patient knowing that death wobble is not easy to troubleshoot. They finally called me 3 Dec and said all it needed was a tire balance. $89.95 total. But, they knocked $20 off because it took so long. When I went to pick it up 5 Dec, I asked if that was the best they could. Yep, best they could... I mentioned that I bought two brand new Jeeps from them (my 2015 and my wife's 2016) within 3 days of each other in 2016. They had mine for over two weeks and all that was needed was a tire balance? I hope. I dropped it off with a full tank of gas and clean from a fresh car wash (on the outside), but they ran half a tank troubleshooting, which I understand, but they could've filled it back up. And it was filthy from sitting so long. I didn't know all this until I was already checked out and waiting outside when they drove it up and handed me the keys. Maybe I shoulda went back in. I'll say that Brittany and the staff were courteous and apologized for taking so long but they could have done better than $20 off. That had to go back into the gas tank. Disappointed.

service was good, the waiting area was ok, no fresh coffee made for customers, restroom was ok

It was a great experience and everyone was very courteous. My salesman was great and I would recommend him to everyone. The whole process was quick and easy so overall I had a great experience. Thank you guys!

Quick check in and getting the car back was quick also. Only complaint is the car could have been washed.

I had a great experience from beginning to end. My truck was completed in a few hours and the service rep called promptly to let me know. He let me know exactly what was done and when my next service was due.

Dropped off my nrecently bought jeep with a dead battery and they would not replace the battery under warranty they said it wasn't bad even though they had to jump it so i took it to a repair shop who tested it as a dead battery and i payed for the new one no problems since that. they dont stand behind them but they shouldn't put in junk batterys LUKE was bad customer service

This experience was terrible. In July they told me that there was a 2 week waiting period to get an appointment for my truck. They finally called me in November. I had it set up to get a loaner truck. When I got there they had given away my loaner and had no loaner available. I went back two days later. They had given away the loaner again that I was uploaded to have but they got me another one. I was called a few days later and told the noises that my truck was making were normal and there was nothing to do about them. This place is awful. I was talked to like I was an idiot. Brittanie is so rude. Don’t go here!

The work was done properly.

Service is horrible. It took two days to do a software update and oil change on my truck. I had an appointment at 730am they were done with the update at lunch. I went up there at 530 they still wasn’t done with the oil change said it would be ready for me to pick up in the morning. I went back up there the next morning it wasn’t done. They said they forgot to do it and that they were backed up so came back next morning and finally it was available to pick up. I don’t recommend autonation to anyone. I will never buy a vehicle from there again

They have put the customer first unlike a long time ago. They do work with you if you are buying a vehicle

Awesome salesperson. Streamlined service and the best products Love My new wrangler!!!!

Sales guy and finance guy seemed awesome when we arrived. We already had our financing from our local institution and they had a promise letter and told us to go ahead and come get the car. We live 4 hours away. When we arrived, they tried to sell us on everything under the sun. The only thing that I showed interest in was the extended warranty, but I'd already agreed to purchase one from my local institution that I thought offered more. Turns out it did when I called with some questions the following day. AutoNation did not was to give up on the sell of that warranty and there were some heated discussions between them and my banker. It wound up costing me more, but I bought the one from AutoNation with less benefits, but the car was for my daughter and I wanted to end the feud. So, if you choose your own financing, be sure to stand your ground when you get there. Was a great car though! At a great price!

My husband and I own three Mopars, so we do quite a bit of maintenance on them, and know what maintenance costs. When I started hearing a grinding noise on one of my tires, I took it to the closest dealership to have them check the ABS, and unfortunately I ended up here. I requested that they check the ABS and tell me if that is the source of the noise. They said it would take three days and a $155 diagnostic fee. So I left my truck. They called me the next day to say that they did a multipoint inspection (that I never asked for), listed off ten things I don’t need, then said I needed four new brake pads and four new rotors. After coming in and arguing with them for half an hour, I left having paid $155 without ever having a diagnostic done on my ABS & with an estimate of repairs well over $1300 for brakes. I took it to another Dodge mechanic who fixed the noise AND replaced my front brake pads and rotors for less than $300. I told these people over and over that I knew they were lying but they stuck to their story and insisted I needed four new brake pads and four new rotors. When I looked at their recommended repairs, I noticed that they were trying to charge me $222 for a brake light – one I replaced myself for $3. They don’t care about customer service or honesty. They care about getting every penny they can out of you and not giving you what you ask for. They stole my $155 and never did the diagnostic I requested. But as a lifetime Mopar driving family who is in the market for a new Jeep, we will NEVER come back to this crooked place for anything.

Rick and Morgan exceeded all expectations! They went out of their way to make sure all was taken care of in record time! This couldn’t have gone smoother! Thank you!!!

Excellent service from Joe DeSimone. We were in a rush because we had somewhere we needed to be at a certain time and he made sure the vehicle was detailed, filled up and that all the sales paperwork was complete while we were getting done financing. He was running from place to place and even aired up the tires himself to make sure it got done.

Arthur Basile is the bomb. Buying process and F&I were a breeze - both made my purchase a breeze. Thank you Arthur and Sales Manager Joe.

I purchased my Jeep at AutoNation Fort Worth because they had the vehicle I wanted at a great price and were able to get it financed for the payment I desired. I serviced my Jeep here when a software recall came out on it. They did a superb job and had me back on the road quickly.

Wonderful experience. The sales team went above and beyond to find us the car we wanted at a very fair price. They have our business for years to come.

They literally took from 8am to after 5pm to complete the work. Then, only one week later, I find that my windshield washer fluid was empty. It makes me question whether or not they serviced anything. This place is a joke.

Don was very helpful in the service department. Thank you!

Kolton did an awesome job making sure my vehicle was taken care of! Everything was timely and my expectations were exceeded. I will be going back!

I don't even know where to start with how well I was taken care of by Kameron Beal (Sales), Arthur Basil (Sales), and Raul (Finance). These guys bent over backwards to make sure I could drive off the lot in a new truck. I really appreciated their honesty and sincerity, but most of all how they listened to what I was wanting and needing and using that to get me into something I would love.

I don't even know where to start with how well I was taken care of by Kameron Beal (Sales), Arthur Basil (Sales), and Raul (Finance). These guys bent over backwards to make sure I could drive off the lot in a new truck. I really appreciated their honesty and sincerity, but most of all how they listened to what I was wanting and needing and using that to get me into something I would love.

Scheduled an appointment for three recall items. Was told parts were available for 2 of 3 recalls. When I picked up my truck one of the recalls they insured they had parts for they didn’t and the one they said they didn’t have parts for they did. Second time this has happened so I’m not very confident in what they tell you in this regard.

Customer Service Rep was great. Send PM coupons for future services.

So I show up at 6:27 after being stuck in traffic for an oil change. Wait in my truck for two minutes and nobody comes out so I go inside to see the lady is avoiding me. I say that I need a oil change she says we stopped accepting car at 6:30 and they will not help me today. Thanks for the customer service

I don't even know where to start with how well I was taken care of by Kameron Beal (Sales), Arthur Basil (Sales), and Raul (Finance). These guys bent over backwards to make sure I could drive off the lot in a new truck. I really appreciated their honesty and sincerity, but most of all how they listened to what I was wanting and needing and using that to get me into something I would love.

Really professional, on how they handle their business and customers.

No help unprofessional and don’t expect service!!!!

I bought this truck new in 2008 and when I wanted to get rid of it, my wire wanted it. it has been serviced at the North Ft Worth location religiously and in the last year, the service has been horrible. This is an example of how well they do their multi point inspection. Feel free to contact me at smair58@gmail.com

Had poor experience. Almost impossible to get ahold of anyone by phone. Made appointment for recall work and to have possible transmission issue looked at. When I dropped it off to Morgan last week he didn’t recall our appointment and then told me that the transmission guy was out for a week but that the recall work would be done. A week later I call to get an update.. no answer, no call back. I left 4 messages with different people and voicemails (including a manager) over last 2 days and still nothing. I went there this afternoon only to be told that the transmission guy is 2 weeks backed up and he is “ticketed” to do it all so absolutely nothing has been done. No answer as to why no one returned calls or why they didn’t let me know this. Meanwhile we’ve been going crazy managing 4 schedules with one car! Morgan’s answer: “I don’t do the ticketing”. Not acceptable. No response to why he hasn’t called or given me an update. My car would have sat there up to 3 weeks with nothing! Needless to say I will not be bringing any future needs to this dealer. No customer service.

I had an issue and concern. I had a recall notice and needed other items done. the recall was important and the tech Chris seemed to be knowledgeable and help at first. after 3 days I hadn't heard back..I called. Chris said his supervisor was on it. The recall was done and the other items were almost complete. The next day I called in to find out..they had NOT TOUCHED MY CAR YET😞 I was not happy being LIED TOO.Joey the service supervisor took care of the stuff in less the 4 hrs. However..I still have an issue that was not properly fixed😞I like Dodge products..but not the BS with service. Keep a coin handy...because its a toss up.

Had a great experience. The rep was knowledgeable and courteous.

Sorriest dealership in North Fort Worth, Be wary of the deception and lies! Sales staff needs firing from the top down!

Don Ferguson is an absolutely fantastic representative of Auto Nation. He is courteous, professional, and fair. Being in the service business myself I am able to spot a true professional. Don is worth his weight in gold. I give my compliments to you for having him on your team.

had an unusually good experience buying a new car....Larry Rivera was excellent in his knowledge and ability to navigate the transaction.

I mean I don't know what to say but the level of incompetence this service department has. I mean they skip steps when performing services causing my motor to get flooded when I took it off roading again. Then it took three months of arguing with them to finally replace my motor. Now 500 miles later my transmission won't go into gear and now I'm waiting for their "diagnosis" to confirm what happened. Oh wait now I got to wait a whole week because there "only" transmission guy is on vacation for a whole week.

Ms. Armstrong was and is very polite, knowledgeable, and very respectable. It was a great pleasure to see someone that is customer focused.

Highest price parts of any Dealer in the metroplex. Period! Blower motor for Ram is over $100.00 higher than all the other mopar dealers. Service example; horrible!! One would think if you have a 4 time returning Ram customer to your dealership that you would bend over to help him or her if the exact same problem has occurred 3 times before. 1. Wants me to schedule an appointment for a 7 minute install. Really! Pop off panel, 3 screws and plug it in. 2. Can’t get to my truck for at least 3 Days after drop off. 3. Won’t work with me through Chrysler extended warranty to install the part myself thus expediting the repair. 4. Dealership Wants to charge me $389.00 through parts for a $116.00 part which I ordered it through Autozone. BTW. It’s made in Canada. Mopar part is junk. 5. After this ....My next new truck will be a Chevy or a GMC. absolutely the very Best service out there.

The guy Moses is an awesome and knowledgeable representative. Highly recommend him...overall great team!

actual work experience was great. only problem was trying to call to set up appointment. called at least 5 times before getting someone on the phone.

The salesman mr price was very knowledgeable and friendly. He works with the customers to satisfy their personal needs.

Great sales team and great prices.

Good service, completed recall data update with ease..............

AUTO NATION HWY 35 NORTH FORT WORTH ASK FOR ALEX

Fill up the windshield with washer fluid

Worst experience ever. Had oil leak that another shop pointed out and told me to take to dealer since it was under factory warranty. At Autonation they looked at it and referred to it as oil seepage and that is not a leak. Also stated that it was able to be wiped up with a rag. I asked what was able to be wiped up, and the service guy stated the oil. I stated yes the oil that is LEAKING OUT!!! Seeping is the word they tried to use to get outta doing the gasket repair. I said as soon as they were willing to tell a customer that is about to be buying a vehicle from them that oil may deep out of the vehicle and that is fine cause it is not a leak and not covered, then I would accept that. Cause they know that is not what is stated when purchased.

Worst experience ever. Had oil leak that another shop pointed out and told me to take to dealer since it was under factory warranty. At Autonation they looked at it and referred to it as oil seepage and that is not a leak. Also stated that it was able to be wiped up with a rag. I asked what was able to be wiped up, and the service guy stated the oil. I stated yes the oil that is LEAKING OUT!!! Seeping is the word they tried to use to get outta doing the gasket repair. I said as soon as they were willing to tell a customer that is about to be buying a vehicle from them that oil may deep out of the vehicle and that is fine cause it is not a leak and not covered, then I would accept that. Cause they know that is not what is stated when purchased.

Although it was not my preferred way to spend a saturday morning the service center got me in and out is a timely manner.

Awesome experience. Kameron worked his tail off to find the right truck for me! The process was smooth and Kam was very thorough. He even called a couple days after my purchase to make sure I still loved my new truck. Kennedy (the finance guy) was also a pleasure to work with. I recommend autonation! Walk in and ask for Kameron Beal!

Came in for a nail in my tire. I was in and out in a little over 30 minutes. Thats pretty impressive. However I was overcharged for the service for about $58.00 dollars when it should of been $15.00. Megan Kinard called me the next day to alert me to the mistake. Was very apologetic and fixed the issue right away and then sent me a follow up email reaching out to apologize again. AWESOME THANKS MEGAN!!! I'm new to the state but I'm blown away by the excellent customer service. OK ok you got me I choose you to service my Ram truck moving foward. Thank you good job AUTO NATION!

Excellent customer service by Kolton. Short wait time for oil change.

Great knowledgeable, helpful, amiable people to deal with and express, efficient service with attention to Thanks!

I'm surprised at reading some of these reviews. I've been here 3 times now to the service department (twice for recalls and once for service) with my 2017 Pacifica. I've had excellent customer service when I call and when I came in. I appreciated the fact that they weren't trying to pressure me into unnecessary servicing like previous dealerships. So far I've had a very good experience - MUCH better than the dealership in Arlington.

Had trouble getting someone to answer the phone, but the service was good

This dealer makes the buying process stress free and fast with fair and honest pricing/negotiations. This is all because of courteous and professional staff. This is my 4th new car purchase from them and I will be back for number 5.

I had to make an appointment a week out due to their inability to get to car. I arrange for a rental car. When I brought the car in, no rental car had been requested by the shop or was one available. One of the recall items couldn't be fixed because they didn't have the parts. My repair item was looked at and they said they couldn't do anything about it. It was all my fault. Not a very good way to treat clients. Very disappointing.

Vey polite and helpful. Thanks for keeping me posted on the service.

Good experience would buy there again.

Quick and courteousness. Helpful, polite, well communicated

Was told it would take an hour to an hour and a half, my car was done in 45 minutes. Everyone whom I had contact with for this was very friendly and helpful.

Very courteous service advisor greeted me as soon as I arrived. The recall was done promptly and finished 15 minutes earlier than promised. No attempt at cross selling additional repairs which I appreciated.

Service Department has the worst customer service I have ever experienced!!!

Not sure if they were trying to rush to satisfy me to get my truck out of the service department but they forgot to tighten the lug nuts. Wheel came off after about 1 1/2 miles. I had to call the towing company and wait 2 hours in 100 degrees heat. They wouldn’t come get it. They of course gave me a truck to drive while mine was being fixed and took care of all new repairs. Nothing on top of that.

During my last oil change, something was done incorrectly, so now oil is leaking from my truck and I need someone to look at it. I’ve called multiple times today, with the promise someone would call back ASAP. No one has called and when I call back, they transfer me to someone’s voicemail. Their service department’s customer service is extremely lacking. I’ve never had trouble like this at other dealerships.

Took truck in for “”pulling to the right” problem. It took a week and when we picked up truck, it is still pulling to the right. We returned to the dealer and they evaluated. Agreed it still has a problem. Will need to set another appointment to address. Surprised that the truck was not driven or checked before releasing.

Everything was great but I would like to have on-site complimentary car wash avaliable after service. I feel like that is the only thing that is lacking from your service

Friendly and helpful, the sales person was knowledgeable and quick.

Amazing purchasing experience. Larry was not only attentive to me but my kids also.

Fast and easy. Just a quick oil lube filter change. Checked for recalls and everything for me

The service itself and staff were excellent. Why a 2? Because they I made an appointment and they said they were about a week out, no problem. Them having to keep my vehicle the whole time was. Do you not know how to use an appointment book?

My service was friendly, courteous and professional.

Don Ferguson and the AutoNation Service Dept. are most amazing. Don always seems to over deliver for me. His work ethic and customer service skills are second to none. I really appreciate him getting my Jeep in and out within hours when he had numerous amount of cars to take care of before me. Also, his troubleshooting skills are spot on. He usually can diagnose the problem over the phone, which completely amazes me. DON, job well done as always Sir!! Thank you so much for taking care of my Jeep and I. Take care

I was quoted an estimate one hour to a maximum of 1 1/2 hours. The service started at 10:45 and was not complete until 2:20 PM. It is my understanding that this recall was for a software update only.

Kameron and Kennedy: I could not have found any better guys to work with than these two. We immediately kicked it off and even though I was there for a long while, they didn’t make it feel as long as it was. Kameron did an amazing job at listening to what I really wanted/needed and Kennedy is just a rockstar all the way around. They both worked with me and my budget and I’ve never left a dealership as happy as I was that HOT day.

Kameron and Kennedy: I could not have found any better guys to work with than these two. We immediately kicked it off and even though I was there for a long while, they didn’t make it feel as long as it was. Kameron did an amazing job at listening to what I really wanted/needed and Kennedy is just a rockstar all the way around. They both worked with me and my budget and I’ve never left a dealership as happy as I was that HOT day.

dropped car off at 7:05 am. Received courtesy ride to work by 8:05 car was ready.

I went to speak to a service advisor on Tuesday to see what I was in store fore. He recommended that I make an appointment. I made an appoint for first thing Friday and was told my repairs should be a one day thing. I was skeptical of this. I left my vehicle there Thursday night so that they would have it first thing Friday. When I dropped it off, the new advisor told me it could get pushed back into Monday or Tuesday, which I thought was more realistic and perfectly acceptable. I did not receive a call on Friday, so I assumed it would be pushed back. When I didn't receive a call Monday, I called to check the status and was told that they would let me know when they had info to tell me. That's acceptable. On Wednesday I called and was informed that they hadn't even taken it back in yet.....the service advisor told me that they were 7-10 out on vehicles and that I should have been notified of it at the time. This was the same advisor that told me it should have been a one day thing! So I asked him if having an appointment gave vehicles priority he said that it did. Then I reminded him that I had an appointment and asked why my vehicle hadn't been seen for nearly a week and no one had bothered calling to tell me. His reply was that they were really busy and that all vehicles were taking 7-10 days. This is simply unacceptable. I asked them to have my Jeep ready because I was going to come pick it up. When I arrived it was parked up front and the young lady at the front desk was very nice when giving me my paperwork on the work that wasn't done. Oddly, the service drop off was full of cars that were being left for repair. This place does not have their act together. I will never use them for anything in the future.

Repair was fine. Go me in quickly. AC worked better after repair

I had an appointment on a Monday morning to have 2 recalls fixed on my Jeep, it was a very busy day to say the least but they got me right and into a loaner car for the day.. The service manager went above and beyond to make sure I was taken care of.. I would recommend them to anyone..

Great service, got me taken care of , no problems.

Staff was quick and courteous as always. Checked in and all service points completed within and hour and a half as told over the phone. Only feedback I would provide is - Get a carwash and provide complimentary car washes for your customers with services. I was a customer of Toyota, this was something they provided that I appreciated. :)

Overall service is good. Its about customer service. First they don't know that you are a long time patron. They tell you the length of time your car will be needed and don't have it ready in that time. Mr. Scott and Mr Moses are nice and I understand they are busy. This has happened to me the last two times i had recall notices.

This is the worst service we have ever had at any dealership. Appointment set (way in advance)for early in the day & by 1pm they still hadn't looked at it. They dont keep you informed & don't call you back. They had to order a part- "We'll call you when it comes in". Never Happened- Called after a week & a half- "oh yea..uh...we have it !" Its funny- we went there when we purchased but sales staff was horrible. Bought elsewhere- guess we should go elsewhere for service too !

Took the truck in for an oil change and some recalls come evening so they could work on it the following day. I said I needed it back by noon they said sure no problem. I got a call at 5pm and said that it was ready. I asked for a ride to get to the dealership and it was like I was asking for a million dollars. Then service advisor called and stated that the driver gets off at 530 and that he has been trying to call me. Please let me tell you that it was already 535 when I got the return phone call which I was waiting patiently watching the news. Then I got my truck back, they didn't even wash it, and now my headlight doesn't work. Replaced the bulb and still nothing. Now I have to take it back again to see what happened! BTW I didn't pick up my truck till Saturday morning. Very disappointed with this dealership. if you are going to be late just pick up the phone and call so that person isn't waiting for you ALL day!

Great customer service by far! Demarcus and Aaron did a fabulous job finding me exactly what I was looking to buy. I will definitely recommend this location to others.

Nicholas Bertrand was AWESOME! He was very patient, caring, and gave us excellent customer service. I would recommend him to anyone.

Our buying experience was incredibly easy. We did everything over the phone, showed up, drove it, then signed the papers about an hour later. Will definitely go back for future purchases.

My whole experience was just wonderful and Don is an amazing Service Advisor. He's always friendly and helpful.

Demarcus and Kennedy made this a pleasant experience.

Customer service is horrible. I pulled up to the drive sat for 5 min. No one came so I got out walked in & everyone just looks at me . No hello nothing . Mind you this is my very first time there I don’t know what their procedure is . I then kindly interrupt the first person sitting & let him know I have an appointment. He says who is your advisor & I tell him . He points her out she’s on the phone & Says just motion to her you have an appointment. In my head I’m thinking really ??? He waives her down & she says take her info. He heads out takes info & says we will get your truck back . I have to ask him where do I wait & will someone come get me ? He says yeah . Hour goes by I have to go check on my truck & my advisor Brittany says oh yeah almost done we will pull it up . 15 minutes later pulls up & says cashier will check you out. Ok well where is that ? Cashier says I owe which I have a service contract that covers my oil changes. The guy taking my info asked if my contract covered tire rotation did I want it done I said yes. Well it wasn’t covered & they did it anyway without asking . When I pay at customer service cashier says ok i ask where is my car parked ? She says isn’t it outside ? I said ma’am this is my first time I am not sure where everything is . Just a horrible experience all around .

Representative was pleasant and friendly, advised the service would be about an hour. Turned into 2 hours. He accidentally let my door open into the wall causing a small chip on door edge. I touched it up with paint loaned to me by the body shop which wasn't an exact match. Accidents happen. Once I reminded my advisor of the paint chip , we went to the body shop where he was going to do the touch up himself. I opted to do it myself. The proper remedy would have been to have an experienced painter touch it up properly.

I have never purchased a vehicle & was so glad I was able to get a brand new Jeep to call my own. Everyone was a pleasure to work with and very helpful.

Great place to shop for a car. Received great service from Alex Hampton. WTG Alex!

Recall UO5 or something like that. For them to check the “AutoPark” system. They said going in that it would be a job that might take 30minutes or 3 hours. We lined up a ride home with the courtesy van and Charles was the driver. He and I had a great conversation both going to my house and then when he picked me up. Great person! Stephen was my associate and was very businesslike and friendly. I read a lot of the reviews prior to writing this one and am surprised that they had such bad experiences. I purchased my 2017 Durango R/T from this dealership and I couldn’t be happier. Beats the heck out of having to travel all the way to Arlington like I used to for the Challenger. Now, I take them both here (when I need to). Keep up the good work and maybe those folks that are named in the negative responses need to have a nice little review with management. You are a “service” representative of a “service” organization. The key word is Service. If you can’t provide that, then maybe a different occupation should be a consideration?

Not surprising, I was told one thing by the salesperson and then found out different later. One of the reasons I liked the Jeep we ended up with was the UConnect app that it was supposed to connect to for remote start, door locks, and whatnot. We weren’t able to get the app to work and was told that we needed to set up a mopar.com account, so we did that. Then, we weren’t listed as the owner on there, so we sent in all the paperwork (which was messed up because of a typo and we had to go back and sign it all over again). Finally listed as the owner on mopar.com, the app still wouldn’t work. Then I contacted Jeep directly and after they looked up the Jeep’s VIN, they informed me that it doesn’t have the ability to connect via the app. Kinda disappointing to be told one thing and then learn another later. My brother had a similarly bad experience when he purchased his Jeep Rubicon a couple months prior. I should’ve known better, but I thought that it would be an isolated case. The car itself is okay, after purchasing and getting a better look at it, we started noticing some small issues. Like scratches in the paint that we didn’t see in the dwindling light when we were there for 4ish hours waiting for paperwork to be completed. Not feeling like I could trust the dealer to have told me the truth, I purchased the CarFax because they don’t provide one for new vehicle purchases. At least they hadn’t lied about being the first owners, but a little disheartening to see it listed for a couple grand less than the “AutoNation Price” but oh well. Live, learn, and go to a better dealer. I’ve bought 4 cars from a dealer over the years and this is the only time I’ve felt cheated by one. I will not be returning to AutoNation when it’s time to replace my truck or purchase something for my step-son.

We were visiting family in Ft. Worth when we started having trouble with our 2017 Pacifica. We were getting all kind of codes on it. We were heading back to Indiana the next day. We went in on Friday about 8 a.m. and were met by Don Ferguson. He plugged in to it and found some problems and was able to get it in to get repaired, Also the shuttle guy was really friendly taking us to our sons home and again picking us up when van was repaired. We found out it was the battery, which they replaced at no charge since it was under warranty. We found that everyone there went out of their way to help us out. Thank you Don for all your help. They made a bad situation into a good one. We made it back home to Indiana without any trouble. Thank You All!

Morgan has excellent service He always take care my car

Third time is the charm of bad service . Given the run around multiple days on same issues . Service men are only as the good ppl behind them . I am sure my guy didn’t have that . Contacted service manager with no better help wasted a day on his word .

The salesman was nice he made sure I test drove the car I was interested in so I knew to make sure I was happy with what I wanted, finance person sat down with me and on where I would need my payment and went to work come back with my options and that i was satisfied on my new car

I bought a vehicle with them had an airbag lite come on was in that area and they took care of it within an hour!

MY 2014 Jeep Compass had a recall and Chris my advisor was excellent. Brought my Jeep in one evening and competed the next morning. Thanks Chris for the excellent service and proff. help

Alex was helpful in our selectipn. He is knowledgeable about what products were available.

My past experiences with dealerships went something like this: when salesmen saw me; a single woman walk into a dealership, I could see the dollar signs in their eyes; all they cared about was making that sale. Finally there was a salesman who actually listened to what I had to say. Arthur Basile was attentive and treated me with respect. There was NO pressure! Arthur took the time to answer all of my questions and was with me through the whole process. I don't want to write a book, so I'm just hitting the highlights here. Also, this is the first review I have ever submitted. My suggestion is this: it helps to do your research and have a good idea of what you want BEFORE you visit the dealership. Be familiar with any discounts and rebates being offered. This saves time and energy. Lastly, the only reason the buying process only received 4 stars was that though I paid with a check, there was still too much paperwork and it took longer than I expected. I will definitely contact Arthur Basile when it comes time to purchase another vehicle!!

Quick painless transaction. Ty was a great sales person to work with and the financing went smoother and efficently.

Very well supported. My service rep, Dave, was very professional.

Took my truck in for airbag recall, all went well until I looked at inspection they did on my truck while they had it. Everything they checked showed it was in great shape including brakes and air. What they failed to put was my back breaks were shot, metal to metal which I knew and air conditioner doesn’t work at all but they put it was in great condition. I didn’t take it in for any of that but don’t waste your time filling out paperwork that is irrelevant. Other then that it was a fine experience.

Robert Shaw and his were amazing. Repairs done with great timing and with great customer service.

Arthur was amazing! I thought I would never get out of my old granny car I call it. He took his time to find me a great deal and got me into an awesome car. So excited and thankful. Y’all are great.

Very good customer service they go above and beyond to take of you that’s why I continue to take my Tam truck back for any service or repairs they treat people with respect which is hard to find now days.

I had a wonderful experience buying a new Jeep Cherokee from Auto Nation in N Fort Worth. Jeremy Brannon was knowledgeable and very helpful in my purchasing. Thumbs up to Aaron & Kennedy in Finance too.

Took our “new used” truck in for the airbag recall. Easy to schedule, they got me in and out in the estimated 2 hours. Offered free shuttle service to Calella’s or Alliance town center (I declined). Service department at least seems to be on top of things.

I LIKE THE THEY TAKE CARE OF THING.GOOD PLACE TO GO TOO THANK YOU MR THOMAS RIVERA.

They got me in and out muck quicker that expected. Which made for a better day.

Horrible service, I was told they would call me back about my plates coming in and never got a call. They transferred me and hung up on me several times and now I just have to go to the DMV and pay for my plates.

I’ve had a great experience all the way around. My salesman Jim Gladhill and the entire staff were all great. Very helpful sharing their experiences, ideas, and opinions on the initial build and my aftermarket build. And the finance could not have gone any smoother. Essentially, I felt they were treated me more like a friend than just a random customer. Their service department is great too. After having service done, they follow up to see if everything is ok and working properly.

Poor service after the sell, I have not received my plates and my paper ones have expired. I’ve called to only get the run around or someone to tell me they will call back, but I have not received a call back.

Sales associate (Lathan) was great, very helpful; however, once we reached the finance department we almost walked out without buying our truck due to the rude, unprofessional and high-pressure sales tactics of the financial associate. We can not evaluate the sales manager, seeing as we never met him / her the entire time at the dealership. If we had to deal with Richard Hess again, we would car shop somewhere else, he was without a doubt the worse financial associate we have ever dealt with in 30 years of new car purchases. Also, before leaving the dealership please thoroughly inspect your vehicle for hail damage, we noticed two - three hail dents on the roof while waxing our truck the following weekend.

Sales associate was great, very helpful; however, once we reached the finance department we almost walked out without buying our truck due to the rude, unprofessional and high-pressure sales tactics of the financial associate. If we had to deal with Richard Hess again, we would car shop somewhere else, he was without a doubt the worse financial associate we have ever dealt with in 30 years of new car purchases. Also, before leaving the dealership please thoroughly inspect your vehicle for hail damage, we noticed two - three hail dents on the roof while waxing our truck the following weekend.

I loved the service Arthur was the best and I got a new car yay 😁

Steve Roeder is the BEST. Service was hands down a 12/10 from looking to application to finance. I won’t go anywhere else!

Excellent service. Thanks

The whole team was beyond great.The service was outstanding

I took my vehicle in for warranty work and an oil change, Kolton took care of everything for me! From drive up to drive out he was there to help me. I really appreciate his excellent customer service and look forward to working with him again!

I went in for an oil change and tire rotation and left with those done and $500.00 worth of other critical services completed! Those guys sure take care of your vehicles!! Can I borrow some money???

The Autonation team worked hard to make sure that my family was taken care of and got us into a great vehicle. From the service crew to salesman to finance team, I was impressed with their honesty throughout the process. I would highly recommend Autonation North Ft. Worth to anyone looking for a vehicle.

Mr. Black did an excellent job. He was very helpful and considerate through the whole process. Thank you!

This is the second car we have bought from this dealership/location. Demarcus was awesome! He took care of us and helped us find the perfect Jeep Grand Cherokee! We love it! The buying process was smooth and easy! Thank you Demarcus!!

First Class dealership with a very large selection of Jeeps.

I took my car in for a factory recall. The car came back to me with 3 broken interior parts. I waited a long time to have this car. I certainly don't appreciate it being broken apart over a recall. One piece was ordered by the customer service tech. I didn't find the other 2 broken parts until I got home. This isn't what I expected from Chrysler. I'm upset and disappointed.

I would suggest autonation go with an undercover group and try to do business with yourself. I have a dodge ecodiesel with 63k miles and a bad motor and it is a expensive parking lot ornament at your dealership. It has been their for over a week. Have not received so much as 1 phone call regarding the status of my vehicle. Your business model makes me feel like I am the bad guy because I am the one who has to inquire about my vehicle. Getting customers to come in your door is an expensive part of doing business. How much does it cost when a customer is a one time and never again ? And I have no confidence it will be fixed right.

So they didn’t have the Jeep I wanted but they found it in Spring Texas (200 miles away) I was told that it would be there that afternoon, but was called and told it missed transport so I went and signed the paperwork to buy and have the Jeep brought up to Fort Worth. I was told it would be in the next day, then low and behold I was called and told it I missed transport again. It took them 3 days to get my Jeep brought up. I was told I would not be charged the transportation fee but guess what? They didn’t actually wave it like they said they would. My name is Joseph Roberts. My sales man is named Ty. I can’t remember the guy that I signed the paperwork with or the guy who sets up the transportation but I will never and I mean never do business with this dealership again. I recommend anyone else looking for a vehicle to go somewhere else.

I haven’t gone there in over two years, but I continue to get service surveys. The service department has my name and email address confused with another customer. I get some of that customer’s recall notices. I’ve mentioned the service manager to no avail.

I had to take my Jeep here bc of a recall. The service “advisor” said I could pick it up if it was after 5 at sales. I got there and the poor receptionist couldn’t find my key and not one sells person was interested in helping her. This was on a Saturday, so I didn’t get my car back until The service center reopened on Monday. The advisor said “I did my part. The receptionist should have walked the keys and paperwork over”. No sorries and refused to deliver my car so it interrupted my husband’s work day. I definitely will not ever buy a car from them. Horrible customer service.

Don and James did a great job, took care of a recall issue and a leaking headlight, while I waited. Don kept me updated as to when to expect it to be done before he left for the day.

Very happy. Went to a different dealership before coming here. They tried to take advantage of me and switching numbers. Came here did not have to go back and forth. I told them exactly what I wanted and they had no problems getting me there.

Great experience my only comment the coffee pot was out of order

I would recommend AutoNation Dodge North Fort Worth very highly! We were treated royally and put up with me looking at lots of trucks and styles and then changing my mind at last minute. They were very fair on our trade in as well. Larry Rivera is a credit to the company and as fine a salesman as we've ever met. I would buy again from them, this is the third truck we've bought from them.

The staff was unbelievable nice and straight forward! There no mistakes or anything that I can complain about. John Charles C was and will continue to be our sales Man! I highly recommend this experience!

Purchasing a new Jeep was hassle free and a pleasant experience. Our salesman was very knowledgeable and helpful. The service on our other vehicles has been excellent.

I have a service contract with them. They did an oil change and tire rotation as asked for and they told me about a recall that was taken care of while they were servicing my truck. After I got home and was looking at the paper work, I notice they have my information mixed up with some one else. Half of my information with half of the other peson.

Took my wife's new Jeep in to have a simple flat fixed. Work was done promptly and for a fair price. Only issue is that when i was driving home, there was a rattle in the rear of the vehicle. When I got home I looked into the recess where the spare is stored and the spare and all the tools and jack had just been tossed in and everything attached was laying loosely in the tire recess. Guess it was just too much trouble for them to put the tire, jack, and handle, etc back where it belonged. Guess I should have driven it back to the dealership in Grapevine where she bought it. Their service has always been superb.

We were met by Nicole. She was very informed of the vehicles shown which made the process quick. The finance dept. expidited and got us on the road in no time. Thanks for a great experience

Was a great experience overall. Staff exceeded my expectations!

I will never go to them ever again! They take advantage of people and charge them for unnecessary repairs. They say things are broke then you take the vehicle to a different mechanic and a 10,000 repair turns into a 900 dollar repair. Which earlier in the year had a 17,000 dollar repair because of bad fuel. Just ridiculous! They originally sold me a vehicle that had been deleted then said put it back to factory, reinstalled DPF back on but did not change sittings back to factory. They had longhorn decoys on vehicle so I was under impression it was a longhorn but then learned it was not. I could go on and on and on but I think I've said enough.

It don't get any better than this............................................................................................................................................................

It was the easiest car buying experience I've ever had!

The service department give no F. Don is the laziest non service person there. Still waiting on the service manager to return my call. Won’t hold my breath. Find somewhere else to take your business.

Overall great experience with Nicole Fessler, she spent quality time providing complete details in the different Jeep packages. Her personality encouraged my wife and I to purchase the Rubicon from Auto Nation. Also great experience with CFS Manager Aaron Charles.

We got my boyfriend a truck yesterday and Steven Roeder was amazing to deal with!Not only did he make sure we got an amazing deal but he had made sure everything is perfect before taking our truck home! I will always come back to buy from him for many years to come!!!

Auriel was very professional and very proficient. She was a pleasure to do business with.

Very attentive to me of buying a new car. And I had a salesman that was caring of my needs.

I took my Jeep Cherokee in for routine maintenance, including a tune up. I received my car back and next day, a service transmission light came on, plus a light for a gas cap which I paid to replace with my maintenance because my light was on, but it came right back on. Took in back to fix the two new issues, got it back with a cracked windshield. It took a week to replace the windshield. Got it back again, transmission acting up again, took it back, they had it 2 weeks this time, fixed something but will not tell me at all what was wrong, what they did to fix it. And today, still not feeling 100% that the issue is resolved, I?ve had my vehicle back 3 days. They never called to let me know how the diagnosis was in the 2 weeks, I called them every time and every answer is we have our technician looking at it and we will call you to let you know what?s wrong, but they never called to let me know and even when my car was returned I asked the service rep what was fixed and I always get the runaround oh I have to talk with the technician that worked on it but he never did, still have no clue what they did to my Jeep in the 2 weeks it was at the shop. I will NEVER buy another Jeep or ever buy a vehicle from autoNation. Terrible.

This is my second new vehicle from this dealership. The purchase experience was pleasant with no high pressure tactics anywhere in the process. I found the sales person to be very friendly, knowledgeable of the vehicle's features (especially the technology offerings), communicated clearly, and has been very helpful with follow-up questions after the sale.

Sales team did a great job, and finance department did good. I just wish they would have added additional discounts on top of the discounted price they gave me. Customer service was great though.

I was very disappointed when I got my Jeep back from an oil change. At all other dealerships where I have had any service work performed the vehicles were washed and vacuumed. The jeep was not. So what I am saying is that the job done was adequate but nothing above and beyond doing what they were paid to do . It is like a waiter bring out your food and not keeping your beverage full etc equals no tip from me.

Great customer care Mosses was a great help and very professional

I had an electrical issue that I thought totaled my jeep but AutoNation brought it back to life like Frankenstein. It even seems to have a little more power. They took care of everything from helping me get my vehicle towed to the dealership, providing aid loaner vehicle, courtesy calls keeping me updated on progress, and Finally handing over the keys to my problem free Jeep.

Every member of the team at Auto Nation team, but especially William and Arthur, made our car buying experience pleasant and stress free. Thanks to all!

The people at Autonation were very professional in the purchase of my Grand CHEROKEE, I’m very happy with my choice of AutoNation Fort Worth. Thank you.

Old customer and have been trying to reach a finance manager since May. Keep leaving messages with no calls back. Very unprofessional.

Best experience ever great people and Demarcus price 5 stars � dude helped us out

Arthur was very helpful by providing me with the online application and reserving the car i wanted. This car buying process was fast and smooth and i was in and out in no time.

Go ask for Steven Roeder. Best damn human being up there. He gave us a great deal on our trade and hunted down the exact Jeep we wanted! Definitely the easiest buying experience we've had. Thanks again!

I bought a new Ram from there. I felt like I got a great price and the deal went smoothly. However, after the vehicle was delivered, the sales guy stopped returning my calls and texts. I just had a few follow up questions about the functionality of the truck ...... expect a good deal. But don’t expect to have a personalized type of service after you spend your money. But.... then again, it ain’t Sewell.

Not only did they service my 2017 Durango they also serviced my 2015 Ram in about an hour while my wife and I waited with our twins. Very Clean waiting area and friendly staff.

I had went to another dealership to buy a 2017 Jeep Compass...dealer did not have what I was looking for but they located exactly what I wanted at another dealership; unfortunately they could not sale it to me for the price I wanted it. Contacted Steve Roeder at Autonation and he made it happen!!! He personally went and picked it up from the other dealership, got my payments EXACTLY where I wanted them and in finance in no time!!! If you're looking for a great car buying experience I strongly suggest Steve Roeder and Autonation N Ft. Worth!!!

My salesman, Steven Roeder, goes above and beyond to get you exactly what you're looking for...I did not have to settle, got a great price on my 2017 Ram CrewCab as well as my payments exactly where I wanted them. He's upfront, honest and sincere!!! If there's a deal to be made, Steve is your guy and will do everything he can to make it happen!!! Autonation has a customer for life...Finance, Service and everyone there made it a very pleasant and pain free experience.

We went to Auto Nation Chrysler/Jeep/Dodge to check out a 2017 Pacifica in July. The dealership was nice and Charles was extremely helpful. He was able to show us the advantages of the Pacifica over it competitors. We never felt any pressure to purchase and product. Since the specific configuration we wanted was not close (and it was close to the 2018 release date) to the area we decided to custom order a 2018. Charles and the Autonation team followed up with us and kept us informed on the process ever step of the way.

Have service contract here and they are very good about getting us in and out same day.

I will never go to AutoNation jeep in fort worth again. First I go with my sister and for 30 mins not one person even said hi. Then I went back with my dad since I’m a young adult and apparently wasn’t good enough. My dad has a straight tone of course because he was upset we were treated so poorly and the GM Dave told us he wouldn’t help us with “such a hostile tone”. A nice gentleman Terry did say he would help us and we decided to see how the rest of experience went. While waiting to get the car appraised we noticed they were in no hurry to help us as these two guys would talk, walk,stop, hangout, talk, take one picture and repeat. As all of you know when my family goes to buy a car we mean business. When they came back with the pricing it was way over, and I know my numbers very well to know when we are getting screwed. Needless to say do not give them your business!!!!!!!!! Terry was great. Bummer he works at such a terrible place.

It was generally good, but I walked in to lobby to get car, Iwas not greeted. I went to clerk to request my car, paid for repair and had my car brought up front. Somebody brought it up front saw me with ticket and never indicated that car was ready to drive. Rep closed the door and went back to office. He never acknowledged I was there. I got in my car and just drove off. No, "thanks or come again...

Promises made became Promises kept Would use this dealer for future purchases

Morgan in service and his team were awesome. Easiest and quickest repair/warranty servicing I?ve ever experienced at a Chryslerjeepdodge service center. Great communication and super friendly. Thank you Morgan and service team!

Buying a car from Auto Nation is as good as it gets. They didn?t have the car that I wanted, so Eddie Tallant went out and found it, brought it back to their dealership and made me a great deal on the truck.

I had a great experience at Autonation. Ty was my salesmen and he was great, very professional and courteous. He got me into the car of my dreams.

Great job by the people at AutoNation North FW. My Jeep Compass Limited is beautiful. But I HATE the default ESS!!!!!!!!

Paperwork always takes extra time. Everybody was very pleasant.

I brought my car in for a basic blower motor replacement. They made me buy the part upfront. which they said could be installed within the week. At that point I was stuck with the dealership. It then took them almost a month to finally install my motor. This was due to the customer service rep assigned to me repeatedly forgetting to call me. Which sounds as absurd as it is. It took me calling numerous times and repeated "reminding" for him to finally schedule my car. At no point was there an apology for taking 3 weeks longer than stated or for promising to call (sometimes promised a call back within a few hours) and never hearing from them. Take your car here for service but call them every single day as they will never initiate contact with you despite their promises otherwise.

I had be working with 4 different dealers/leasing companies trying to get the best deal possible. Auto Nation of N.Fort Worth not only beat the others, but beat them by a mile - a lower monthly payment by $80.00 per mo.for starters, plus they cut my down payment in half. Then, when I get to financing, I learn they've lowered the payment by another 23.00! Itdid take a while to negotiate down to the payment I was looking for, but they got there when nobody else in DFW would. Needless to say, I'll be back!

MY DAUGHTER AND I ARE WORKING WITH NICOLE FESSLER! Never felt more comfortable at a car dealership! My daughter cried when we had to leave!!!

I started the process using their online inventory. No wasted time at the dealership! The truck I wanted was there in front waiting for me to test drive. Financing was fast and easy. Like every dealership they are out to make a sale but I really didn't feel like there was to much pressure. Got what I wanted and didn't feel pushed.

Bought a 2008 F-450 from them was told the truck was fully checked out well that should of been my first clue drove for a week wasn't running right so decided to have it checked out it pulled two codes one was the fan clutch. Is shot stuck on high I ask about it at time of sell and was told that's normal for this truck lol and the e.g. System plugged wasn't burning off 950.00 later just for the E.G contacted multiple times for answers but not answered back be very leery of this place Part two it gets a lot worse was pulling my 5th wheel to Ga when my truck shook thought it was a blown tire I wish nope the engine blew oil all over antifreeze leaking a big mess had it hauled in to a shop the engine completely shot!!! Have a new long block put in 18,000.00 for new engine and labor it had a new short block put in at 79,000 miles and it had 101000 miles when blew 1,000 over the warranty needless to say called your GM pretty much gave me the middle finger what's even worse about this is I haven't EVEN made my FIRST payment!!!!!! You guys are the biggest crooks and what's even more funny is that not one light came on on any of these proublems the mechanics think that someone has messed with the CPU on this truck going to have it checked out

The service center is making us bring our car in every 500 miles to do an oil consumption test. It's a 2017 Chrysler, it's burning oil like an old 80's truck. It's died on my wife countless amounts of times while she's on the road losing all power steering causing her to almost wreck. I will never allow a Chrysler product in my house ever again. They are trash. Why the hell would you put someone back in a vehicle that is known for dyeing at any given time. This is an example of how much Chrysler cares about it's customers. Total trash.

Outstanding. Dewayne found the car I wanted and worked a great deal.

We bought a jeep Cherokee for our daughter a yr ago this past june. That was fine no problems there, but then we started having issues with the car burning oil and needing oil added about ever 2k miles. I was dealing with the service manager (Jeff) himself the whole time since he had to get it all documented before he could present it to Chrysler. Finally we were told to bring it in and he would have us a rental (after we had already waited a week) and he would be there cause they were going to replace her engine...well we showed up an hr earlier and he was already gone and no rental. The service dept tried calling him and he wouldnt answer and he didnt call back the whole time we were there. After he was the one that told me to be there at a specific day and time. He was the hardest manager to ever get on the phone or to return calls to begin with. When we dropped the jeep off finally Colton was very nice to help us knowing how mad we were. He did find us something to drive so we didn't have to come back. We dropped the vehicle off July 3 and didn't get it back till Aug 3. I had to keep calling to get updates. No one ever called me first to let me know anything. Colton did tell me the manager Jeff was handling everything since I was dealing with him from the start of this whole mess. Every time we ever use the service dept the people in there prior to this time cause no one was there but Colton are rude and don't really want to help or come off that way. I almost too my issue to the General Manager and I would of if they would of had the vehicle much longer.

Easy and fast. No hassles and agent was friendly and not pushy

From sales to service... even the collision center... WORST EVER!!!

This was a fairly quick and painless purchase, but then I knew what I was there for, knew what the price was going to be and just had to wait for the gears to turn for the purchase to be complete.

I called the Service Department today for someone to look at something quickly. The rude gentleman on the phone said I could drop it off and maybe they'd get to it in a few days. Stellar customer service!

Although I truly love my car I received from this dealership the people who work here did nothing but disappoint. It's truly frustrating to be lied to over and over again about when we will receive a check for our trade in and for there to be no sense of urgency during our trade in once they received OUR money. I went back over a month later to check on my license plates for a man to tell me it has been 13 days since I bought my car as he "did the math" when I said I purchased around June 30th and it is now August 3rd...... seriously? Then talked to me like I was completely ignorant and stupid for asking when the plates would be in as I live out of town and have two addresses. It is not uncommon for someone to want their license plates updated so we do not get ticketed there is no need for a demeaning attitude. We have made TOO many trips to this dealership as they would say our check is ready to be picked up only to be disappointed over the course of 3 weeks when we were promised it in 48 hours. Overall disappointed. Thanks for your business

Auriel and her Manager Aaron, were outstanding to work with. Both were very knowledgeable in the product and very pleasant to work with. Auriel is new to the industry but has a great personality and appear to be very confident in herself and her ability to convince a customer to buy a car from your dealership. Aaron, was knowledgeable and very professional. He mentored Auriel in the sales process and did a great job as a Manager.

Loving my new Dodge Ram. Went to get first oil change and great service!

Great experience and a great price on a new jeep. Would recommend to others.

Alex was my sales person and she was very knowledgeable and easy going. I'm a recent college graduate that went into the dealership with the hopes of driving off with just a used vehicle, which would have been fine with me. However, Alex was able to trade in my Corolla and get me a 2017 Jeep Cherokee!

Scheduled an appointment to get a recall completed. Took a vacation day because they needed it for several hours. My vehicle was there all day. I went to check on it at 5:00pm because they wouldn't answer the phone. My service advisor was arrogant and didn't care that they didn't do my recall it was time for him to go home. He said it didn't get done. You need to set up another appointment and bring it back. 8 hours rot a recall and David said oh well try for another time. I will never step foot in this dealership ever again. I recommend no one do business with this dealership if this is how they handle their customers.

As always, they were friendly and fast with the work - no complaints at all.

We had a very easy and hassle free car buying experience. The salesman, Marquis, and his manager did not play the typical sales games, but were straight forward and honest with us. I would definitely buy from them again.

I have purchased 4 cars from this dealer, and always I was treated fairly and honestly. My last purchase, a 2017 Jeep Cherokee hatch back, was a very good buy. I hadn't realized there were so many Jeeps were on the road. A kinds of jeeps, military, hatch backs, the older model civilian jeep, you name it. Proves to me that Consumer Reports can the full of bologna , Thanks Auto Nations (formerly Alan Samuels)!!!

This is the 2nd time I have taken this survey. If it doesn't go thru this time I give up. Fortunately the techs and workers at Auto Nation are better than the guy who did the computer work on this survey. All went well. and the car was back up front in just about the time i was told it would be ready. First time oil changes on your new Jeep can be fun.

Went in for a oil change, came out with more done then I knew, fuel filter, air filter plus all the labor they charge to do so. Was not to pleased with that.....

I was travelling from Ohio, routine 25,000 mile maintenance. Everything went smooth and on schedule.

From the phone call telling me they had the truck I wanted in stock until I walked out the door with keys to my new truck the experience was awesome. Great people at Auto Nation. If you're looking for a smooth process and not a bunch of pressure I would give this dealership a chance!

The sales person Arthur to the finance mgr Joe, they were both 1st clads and did a superb job of waiting on me.

I had a quick and easy first time car buying experience . The staff made everything really easy and I felt confident I got the best deal possible on my jeep. I highly recommend Kaitlyn Reece, she was a pleasure to work with!

Kolton was amazing to work with! Overall experience was excellent! Their customer service is superior to their competitors.

Thanks Kaitlyn! Thanks so much, still looking for me a car now!!

Kolton and Morgan were very professional and helpful. After the service (2d service) for our 2016 Durango, Kolton discussed info regarding U-Connect which was informative. Thanks to the service Tech. Max Rucker. We tried to purchase this vehicle from Auto Nation, but the other dealer would not trade vehicles. The sales personnel were also very professional and helpful. Thanks

The WORST repair shop ever!!! AVOID AT ALL COSTS!!! They sell us a $1200 computer that did NOT fix the problem. Then, they don't stand behind the repair. We still have the same problem with no resolution. DO NOT BELIEVE THE GENERIC "LETS WORK THIS OUT RESPONSE!!!!

I am glad that Autonation did not want to sell a car today. They first locked the gate so we could not get in before closing. We had to back up all the way and go around the block to finally find an entrance. Then NO ONE in those fancy red shirts decided to help us buy our brand new dodge. Thank you again!

Buying my Jeep Wrangler was very easy at this dealership. Ty did a wonderful job and made the process pleasurable. The finance department was friendly and helpful.

I will recommend friends and family to the North Fort Worth AutoNation dealership and our salesperson.

Didn't have to play games to get the car and payments I wanted!

Excellent customer service / took less time than stated

Great response all the way they price was way to high ... but they made the effort

Everyone was helpful and super nice. I didn't have an appointment so I arrived when they opened. They got me in and out in less than hour and a half. Really pleased!

I was very pleased with the outstanding service that I received when I purchased my vehicle. The staff was very cordial and extremely helpful in showing me how to navigate my way through an automobile purchase. I remain pleased with the car and came to these conclusions after experiences with a few other dealerships before discovering Auto Nation. Robert L. Haynes

I was met at the reception desk by a salesman (Nick) who quickly checked inventory for the model I was interested in. He brought it up front for a test drive about 5 minutes later. I liked it and started to negotiate a price. Soon the sales mgr. came in and we agreed on a price I was happy with. No high pressure or tricky hidden fees. Very professional and courteous process from start to finish. Later on the finance closing took too long in my opinion since the paperwork should have been ready when I came back, and the extended warranty push was declined. Buying took about 15 minutes but finance dept. took about an hour. No excuse for this.

My 22 year old daughter was in Texas about 15 hours away from home and was trying to come home when the axle on her jeep patriot broke...of course she started freaking out cuz she didn't know anyone and had no where to go...chrysler towed her car to this dealership and they had told her since it was Friday afternoon and about to close that it would he tuesday before they could look at her vehicle so if course she calls me (her mother) freaking out more...i call the dealership and first speak with damon and explain the situation and he assures me they will take care of her..they gave her a loaner right away to be ablento get to a hotel...theu look at her vehicle right away on Saturday and go pick up the axle she needed from somewhere else...colton was the advisor that has to deal with my not so patient daughter...he made sure that she got back on the road that afternoon...thank you for helping a stranded young lady so she could come home..

Really liked Alex. She did a great job. My husband was impressed with her ability to get us in and out without the Sales game. We really like our new Dodge Durango.

I took my Ram 2509 in for the 67,000 mile service. While it was in for service I asked for the recall issue to be repaired and to have a new spare tire bracket to be installed. When they called me saying it was ready to be picked up I asked if they repaired the bracket and recall issue. They forgot to repair them. Then I was told they don't have the parts for them and would call me when they arrived. Well it has been over a week and no call yet.

Great help from initial service person and technician finished my recall in a little over an hour.

air bag recall - left vehicle when I when out of town. received call when ready. picked up on return. everything went very smoothly and professionally

Disappointing, deceptive, we were strung along. I gave it one start because there are no negative stars points. Do yourself a favor, find another dealer!

While Morgan has been very good at trying to get my car fixed. I don't have much faith in the service department. My car is in the shop for the 3rd time in 2 weeks with major issues. This was my first new Dodge to ever buy. And at 21000 miles it has way more issues than it should have. What is dodge going to do to improve the quality of the parts they are using on the vehicles? Makes me really want to never buy again. And I will warn anyone that is thinking about purchasing a Dodge to buyer beware. I really hate to give the dealer a bad review. My buying experience with Gavin Samples was great. Just very disappointed in the quality of what I have purchased.

Auto nation informed me of an outstanding recall on the passenger air bag of my truck. I dropped it off about 9am Sat and they called me a few hours later to say it was almost done. Quick, efficient service.

Outstanding dealership! Best car buying experience ever.

I came into test drive trucks, and I ended up coming home with 2016 Dodge Ram 1500 Nicole Fessler was very easy to work with, and I never felt pressured to buy anything. I also was happy with their "No Haggle" pricing on all of their pre-owned vehicles. If you are looking for a new vehicle in the North Fort Worth area they are worth a look.

My salesman knew what I wanted and made it possible. Damarcus is a five star asset to AutoNation!!!

Arthur was amazing, no pressure just asked what we needed. Bought a car for our daughter. The WHOLE staff went above and beyond to surprise her ! Had it in the showroom decorated and all. Arthur checked in with us to see how things were going after the sale !! We were very happy with everyone. In fact we came back a week later because they gave us a GREAT deal on a 2017 Jeep Cherokee Trailhawk. And we love it !! We will send everyone we know looking Arthur's number. Thank y'all again for a great customer service.

Work was done in a reasonable length of time. Pricing was competive.

Nick B. was a pleasure to work with. One of the easiest car buying experiences I have done. I walked in and told him not to pressure me and he honored my request. Nick was very easy going and laughed at all the family jokes. Never once did he seem to get frustrated with my children…and we all know it is not easy buying a car with kids by your side! The only reason I did score on 4 stars is because the finance team seemed extremely frustrated over the fact that we already had our own financing. Once we told them we were going to go with our pre approval, the entire demeanor of the transaction change. NICK…We appreciate you bud! Thanks for making this easy for us!

I was asked very abruptly "what do you want" instead of how can I help you. We purchased a new car in September and was really pleased but service department is another subject. I don't plan on going back for their service.