Arrived at the service department at the 7AM scheduled time and was promptly greeted by Payton. She checked me in and gave me an estimated ETA of 1-2 days for service/repair of my Challenger. Received a call back later that afternoon with good news that the repairs were completed and covered under the 5 year powertrain warranty. Went up to AutoNation, Payton checked me back out, and picked up my car with no hassles. The service team appeared very busy as it was a Monday but my experience was great and appreciate their attention. Thank you Payton! Nick R.

WOW Just got off the phone with the rudest sales person ever! I'm working on a vehicle trade-in...this guy was a flat out JERK. I asked him 50 times to either transfer me to someone else or just tell me his name....He refused. I assume trying to not get into trouble...he didnt want anyone to know who he was. Anyhow I called back and the GM's name was a Mr. Baker ... so if someone could relay this message to him perhaps he could get to the bottom of this. Dont think I'll be shopping with AutoNation anytime soon....shame.

I initially was hesitant based on Google reviews, but don’t judge a book by the 20% of outliers vs the 80% silent majority. I had the pleasure of working with Arthur Basile who was incredibly knowledgeable, straight forward and absolutely fair. Most of our conversation was over email/text, and because of his consistency and willingness to work without the back and forth drive to the dealership, it was so simple. There were no dealer add ons or hidden fees - upfront pricing and communication made the process fun. I’ve also seen some comments about the financing department attitude - I would consider disregarding any negative comments as I personally thought Raul Luna was fantastic and made the purchase process quick and dare I say enjoyable. I passed by 7 CJDR dealerships on my way out to Fort Worth, and I highly encourage reaching to them if you’re in the market for a Mopar vehicle. Thanks!

Arrived at the service department at the 7AM scheduled time and was promptly greeted by Payton. She checked me in and gave me an estimated ETA of 1-2 days for service/repair of my Challenger. Received a call back later that afternoon with good news that the repairs were completed and covered under the 5 year powertrain warranty. Went up to AutoNation, Payton checked me back out, and picked up my car with no hassles. The service team appeared very busy as it was a Monday but my experience was great and appreciate their attention. Thank you Payton!

Matt and Andrew Did a great job, very helpful and fast I Liked how easy they made it. Not to mention the great deals.

Airheads calling daily when showing zero interest, avoid at all cost, complete phone junk.

Over 4 hrs for an oil change, tire rotation and a recall update to the computer on the truck...little long

Do NOT buy a vehicle from here. Especially used. This place has the worst customer service. I bought a used truck which was 3 years old and they told me it was going to be a certain price then I get my bill and the loan was for more than 5K then what I agreed to. The truck was missing the floor mats had a tail light out and a defect in one of the lumbar supports all was like that when I bought it, but I did not find out about the defects until a week after taking it home. I had to go up there 3 times before I got any help to fix it so by the time I got it fixed two months later they said my 90 days was up and I had to pay $200 to get something fixed that was their fault to begin with! No manager would help me they were all very arrogant and acted like they had no time to hear me out. It was so awful I just want to cry the way I feel taken advantage of by this place. I mean it’s not like I bought a $100 something this is an expensive vehicle the least they can do is fix something that was already broke when they sold it to me. Never going back EVER!!

Dear AutoNation, I really doubt that you’ll take this review seriously. However, I would love to help other potential clients out. We didn’t appreciate your dealership selling us a NEW car with a loose lug nut. That could have been a really bad situation if the wheel fell off the Jeep we bought from you. We DID appreciate you tightening the loose lug nut. We DID NOT appreciate your service department altering our paperwork to make the dealership look better. Nor did we appreciate y’all not fixing the issue completely. Had you fixed it we would not have had to bring it back again. Thank you for replacing the hub bearing as well as the scratches that appeared after it was in your possession for a few days. Also, thank you for fixing our paperwork with the correct wording. We unfortunately will not be returning being after picking up the Jeep today you all sent me home with still more issues resulting from you all not completing the work, not to mention we did pay 90$ for a basic oil change but I’m guessing that doesn’t include a sticker to keep track of the mileage correct? Please work on your customer service and educate your staff on their skills please and thank you. Sincerely, Your Past Unappreciated Customers

Brought my vehicle in because I was losing tire pressure in one of my tires. I was assisted by Jarrett and he immediately got a mechanic to diagnose that I had a faulty valve stem. They had a new one put on within 30 minutes and had me on my way. I highly recommend Jarrett and the service department here

Hunter was very easy to work with and didn’t try to sell me anything. I knew what I wanted when I got there and he helped me get it done.

Worked to get us the lowest price in DFW. Even though we were deliberately being a pain in the butt they stayed courteous.

Easy informative pleasant

Enjoyable easy and pleasant And it was a very good experience

It seems that you either have a great experience or a horrible one. I had the horrible experience, it’s been such a headache. I’ve had such a hard time with my car purchase at this location. I came here because they had the specific car I wanted. I got a 2019 Jeep Compass which I already have to take in for service. As of right now the service staff has been amazing. But sales and finance staff have left me no choice but to leave a bad review. I have been very patient and understanding. I have been trying to contact anyone at the dealership but it is hard to get a hold of anyone in any department through their phone system.

My wife and I was look to purchase a used jeep from this location and the sales person was nice enough until I told them I was going to have a third party Mechanic take a look at the jeep the sales person tried to explain to me it was not necessary that they perform a inspection of the Vehicles before they sale them I informed him I do not trust there inspections and prefer to have my own conducted. When my mechanic showed up the sales people were not helpful and did not want him to look at the jeep and took a long time to give him the keys but after all was said and done my mechanic found several fluid leaks including the transmission. When I asked if they would repair these problems the sales person tried to tell me these leaks were normal and no big deal and they wouldn't repair them. I looked into the cost of the repairs and it would have been between 3000 to 5000 for the fix. The worst part of all this is if they do perform a inspection they know about all these problems and weren't going to tell me or my wife. I would like to warn everyone if you are going to purchase a used vehicle from here do not trust them bring your own mechanic or better yet stay away . Click on my name for pictures of the jeep and the leaks do not buy this jeep

My 2017 Jeep Renegade was jerking when idling and accelerating. Took it in to AutoNation to have checked. The service advisor, Luis provided excellent customer service. He explained what they would be doing to finding the issue and it may take several days as they were backed up. They had a shuttle service and the shuttle driver, Charles couldn't have been nicer! The next day, Luis called, my vehicle was done, problem fixed. From dropping off to picking up, the service provided was excellent. Luis also quoted pricing on future maintenance services if I wanted to use them. No surprises on cost!

Very nice salesman. Very understanding on what I was looking for and did not try to sell me what I did not need.

Andrew was very knowledgeable and extremely helpful. Not your typical car salesman when you think of one. Raul made the paperwork process a breeze . Whole process took less than 3 hours

Friendly and helpful to a stranger.

We looked all over the Metroplex, and AutoNation CDJR North Fort Worth had the best selection and very best pricing of all of the dealerships. Alexandra was fantastic to work with! She gave us excellent pricing right out of the gate and was extremely responsive. Highly recommended!

Just bought a car and truck!

Nothing I liked there...maybe next time they will have what I want

After you buy a car beware if they pay your trade in off, it’s been over a month and still haven’t paid car off. We are making payments on 2 cars, have left voicemails with no return call back.

We had a problem (check engine light) with our Dodge Dart in January. We took the car to the dealership service, they told us that it steering wheel sensor. Technician changed it for no cost since we still had warranty. After couple weeks check engine light came back, we took it back to the dealership. It gave them same code, they told us that we need to change steering rack( praise God we have extended warranty, but we still end up paying around $500). The car was in dealership 2 weeks. We picked it up, drove for about week and a half, light came back on. We went back to dealership they erased the light and we were told that it will take up to a month for computer to recognize the fix. After about a month and half we still have light on, we made an appointment to bring car back. This time they had our car for 3 weeks, cause they needed a specialist from Chrysler to come and check it out. They only found lose wires which they fixed for us. We got car back, drove for a month with light on and off. Now we brought car back to dealership. The guy who was helping us doesn't work there anymore, so now we have another guy, who can't find any records of our services in last 6 months. We explained everything, we found some paperwork of what they already did and they still told my husband that we will need to pay. Our car is still there( more then week gone), past 2 days we are trying to reach technician, but no luck. Hopefully we will be able to pick up our car soon. And hopefully it will be fixed properly, especially after 4 times having it in their shop!

Internet advertising is a scam, they would not honor the internet pricing . After spending time looking for vehicles they didn’t have on the internet, I finally found one and the sales guy comes back and says all of our pricing is wrong on the internet . After speaking to the manager and him admitting all this, he would not honor the price or even attempt to come close, so I walked after 3 wasted hours. Beware of these scammers.

ALWAYS TRY AND CALL AND NO ONE PICS UP THE PHONE. THEY ANSWERING SYSTEM Y'ALL USE SUCKS. NEED TO JUST HAVE A PERSON ANSWER IT MIGHT HELP. HAVING TO LOOK FOR A NEW DEALER TO DO WORK WITH.

The sales associates at autonation were very helpful with trying to get you the best deal possible, very polite and patient, Jeremy Brannon was my salesman. I'm very happy with my results and now i have a brand new 2019 dodge durango r/t. Thank you autonation

Work was completed satisfactory, although slow. Price seemed a little high but it is probably the going rate. CSR left us pretty much in the dark about the progress.

Friendly fast service from Don F.

Quick in and out to replace missing Fob. Very personable staff.

Auriel Carbone is the best! Was honest about what car would be best for me in my budget!

Took over 3 hours to complete the purchase. Almost walked a few times because we could not come to a deal. One person I interacted with I felt like they didnt want to be there that today. Just overall not the experience I had hoped for if comparing to other dealerships I have purchased from in the past.

I had an amazing experience. It was my first time buying a car and they made it super easy because I thought it would be overwhelming but it was easy and actually fun.

The service here is always excellent. We are always very well taken care of.

Great service . The repairs were timely and the communication was great

The Service staff is extremely friendly and knowledgeable but the prices are very high

I brought my 2014 Ram 2500 here for several recall repairs a few weeks ago and they made sure I had a rental truck during the time I didn't have my truck, they were very professional and friendly! My mother recently purchased a replacement 3500 for her old truck that finally died after many years of heavy use. The salesmen were very kind and patient through the process and found her the truck she wanted! Will see them for future purchases!

I purchased my Jeep from this dealership in 2015 and was having the 60,000 mile maintenance work done. I asked for several specific things to be checked; none were. Since I will not be returning due to multiple disappointing visits (1. did same maintenance work within a couple of months twice and charged me twice - insisted they had not previously done it until I showed them my first bill; finally corrected that.2. lost several lug nuts rotating my tires 3. do not answer my questions or check areas of concern when I request it both in writing during appt. scheduling 4. once again final bill far exceeded estimate I approved at time of service) This was my last visit to this dealership. Be vigilant if you utilize their services.

While the online scheduling system gave me a future appointment date, I decided to call AutoNation and was able to get an appointment for the next day. I dropped off my vehicle a day before, right before close of business, and the next morning i got a call that it was ready for pick up. Worked with Morgan. He was great and explained every step of the way. Thank you!

great sales staff and excellent service department..

The buying process was great. The closing process was cumbersome and lengthy. Everyone was friendly. Since I bought a 1500 Limited it is loaded with high tech options. A walk through of the options would have been preferred. I am still finding new options after reading the book two weeks later. Mercedes and Lexus are a good model on how to close on a car and drive it off the lot. I felt Avery was rushed, multi tasking with too many customers. Not a knock on Avery, I enjoyed working with him and I appreciated his patience. I would come back as a customer.

Hunter and Damarcus were two of the best. They helped and explained everything so well. We definitely will recommend them.

I had a great experience. They helped me find the car of my dreams that within my budget

Customer service in service department awesome

Andrew was an outstanding sales associate. He was extremely knowledgeable, kind, not pushy at all. His sales experience and knowledge of the Jeep Wrangler made me want to purchase from him. Great!

My service advisor Don Ferguson, did a great job on getting my vehicle serviced yesterday. I was in & out in less than an hour. When I bought my Jeep a year ago Jeremy made my buying process smooth. I highly recommend this dealer for sales & service. Great team to work with!

Great service!!!! When they tell you how long it will take to repair your car, they don't lie. I was told 2 hrs and that's how long they took. Very professional, understanding and all around great people there!! I will be back to buy my next car from them

Excellent customer service. I enjoyed working with Bob.

I was in town for a family road trip and dropped by to see if I could get a new key fob for my van. AutoNation had me in and out of the door in less than an hour. I attempted to get the same key fob earlier in the week from my local dealership but they were unable to deliver the key fob timely.

Looking for someone positive to deal with? Do yourself a favor and shop elsewhere...

I was NOT happy with the service provided at this dealership at all. The sales staff was friendly enough at first, but was not straight with me about the car at all. We were told on Friday that we would be able to pick up the car on Monday. When we arrived on Monday, we were told that the car was still in reconditioning and would not be ready for another day or 2. Mind this is a vehicle that i had not even had the chance to test drive before signing paperwork on it and they were still govong me the run around. I would absolutely NOT recommend the location to anyone. I cannot speak for their other locations, but i probably won't be giving my business to any location in this chain.

I highly recommend purchasing and servicing your car here. It was a great buying experience and they have taken great care of the car when I bring it in. I even had an issue with a manufacture defect and they fixed it for us.

Bob, my service Tech was friendly and helpful, came in to get my periodic service accomplish.Took my info and directed me to the waiting area. Once the service was completed he got a hold of me, made sure I had no issues to address and sent me on my way with a smile and a hand shake. Nice to see there are still down to earth people around. Thanks Bob

Get your maintenance somewhere else. Made an appointment online for warranty repair, dropped the car off at 8am on Thursday and as of noon on Friday they still have not even looked at my car. The guy I spoke with said they would try to take a look at it before the end of the day... This is just the first look at it, not the actual repairs! They do not offer loaner vehicles so I am stuck without a car until they can find the time to look at mine. What was the point of making an appointment if they aren't even going to look at it for over 24 hours? I would understand if they needed to order parts or something, but the fact that they have no loaner service as an option and are this slow at an initial look is ridiculous.

My sales representative Jeremy B was fantastic and extremely helpful during the process.

It took over three weeks for autonation to do warranty work on my truck. My regular mechanic said he would have done the work in two days. It seems Autonation uses the excuse they are waiting on parts. Why does the manufacturers dealer have to wait weeks for parts when my mechanic can get the same parts the same day he orders it. If I could get my warranty work elsewhere I would.

Get your act together, unable to service vehicles. A total joke

Horrible customer service!

What a awesome person. Friendly, helpful, more advisor should take notes from her.

Great deals good customer service, finance office could take some professional communication classes but all in all good experience

Let me start by saying, this will be the second consecutive time that this has happened at this location. I drive up to the Express Lane. Waited there 15 minutes before anyone said anything, that includes "someone will be out in a minute." As I start to back away, a rep comes out and I asked - "Do I come in next time or do I sit in my vehicle and wait?" Rep responded with "we come out and greet, if we are not busy." I asked "what the wait time is right now," and got 40 mins. Ok cool - don't feel like going anywhere else. My car sits 20 minutes before getting pulled to the back and then I start my timer, which is in the pic below. My car is back there all of 33 minutes, and then I wait another 25 minutes before I check out. I am patient person and I know they have a job to do, but to have three advisors see me, ask me if that is my vehicle and I still can't get my car and leave is terrible. Lastly, this is second time this has happened here at this location. I refuse to be dealt with in such a manner. Sincerely, Chris M - B5 Blue SP Charger

Why sell a vehicle if you cant test drive it?

Took my 15 Jeep JK in for a coolant leak. Don and Steve were Quick and responsive to my questions and repaired my Jeep within out expected timeframe

My car messed up and found out part was on recall and these guys got me all fixed up! I APPRECIATE them.... I missed work and had stay 3 extra days but was well worth it! Thanks again for taking car of my car!

Update 6/4/19 It has been a year since we had the worst car experience here and Now the car my 16 year old wanted was at this location so we decided to try one more time. It has been a month and so far we have had no problems! Because this purchase went so well I have changed the rating from 1 star to 4 stars. It seems last time was just a big oops for them! We had a very pleasant experience for the purchase and then 3 weeks in realized the windshield wiper fluid tank was leaking. They got us in right away and fixed it with no hassle. Even though we had a miserable 1st experience, the 2nd one was flawless. Hopefully any future dealings will be flawless as well! On a side note we absolutely adore Don at the service department, he is fantastic! Update: 6/27/18 finally got my vehicle back today... I received it back with 320 miles on it (purchased with 56). Update 6/24/18: My brand new vehicle that had 56 miles had paint issues. They of course took the vehicle to correct it... that was 5/23/18 today 6/24/18 over a month later we dont have it back. We have been lied to so many times its unreal! All of which is through text so hard to forget when we are told it's the best body shop around and days later the quality is not good so we took it elsewhere. It's not like we can return the car and get our old one back! So while the purchase was painless every other interaction for over a month after I had the car for a mere 24 hours has been awful! Purchased a car here yesterday 5/23/18 with Alex and I have to say it was the easiest car purchase I've ever made! Alex was knowledgeable yet not pushy! She was a pleasure to work with and showed me not to dread all car sales people! The fiance guy Derek was also great! We told him what we wanted to pay and he made it happen! Great place! We will be purchasing future vehicles with Alex for sure!! Thanks for a fast and easy purchase!

They have always been really good to us. We just recently purchased our 5 vehicle from them.

Horrible service received today. I dropped off my vehicle at 9:45am and was told that it would be a max of 2 hours for an oil change. 4 hours later I called and asked if my vehicle was ready and Joe the technician said to give it another hour that they were running behind. I gave it another hour and showed up to the dealership where I was greeted by Louis or Luis at the desk closest to the door, when he checked on my vehicle he said it would take 30 minutes at the most for it to be ready. It took 2 additional hours from the time that I was told it would take 30 more minutes. Take your vehicle to another place, this place is poorly managed and the service advisors could care less about your time.

I went thru Costco car buying and Alexandra Hampton from the dealership contacted me immediately. Once we got there she set us up with Brandon Wilks an experienced sale man. I told Brandon exactly what I wanted as I had done my homework. He was able to find exactly what I wanted. I would recommend him to anyone wanting to buy a vechile from this location.

Good experience. Very friendly

Thanks for your assistance for the Flood damage on my 2014 Chrysler Town and Country...Bob Brett kept me informed on the progress...

Automation took great care of my truck and fixed all issues that I had including a issue that I didn't know that I had. Would recommend them to anyone

Took my ram1500 in to AutoNatiom for its many recalls was told 2.5 hours and Yep!! it was done in the time frame..The first dealership that ever kept their word on time. - Thank you Louis They also had a friendly shuttle driver. The crew that checks you in was coordinated and quick. Thank you all.

They were very honest, and did a great job

I am not 100% dissatisfied with our experience at the dealership. However, I am pleased with the service manager and how he took care of us. Also I do love the actual car we purchased.

Great service, friendly and wonderful people especially Morgan.

Everything was good , and I had to buy my own Hubcaps and put on my 2019 Jeep! But, I love my Jeep Compass

Worse service department i have ever been to , took in for a basic oil change that took 3 hours , spent 45 minutes to get out of the exit lane just because the service tech didn’t park cars right

Morgan Herndon , the Assistant Service Manager in North Fort Worth, was awesome! Brought in our Winnebago Travato based on the 2019 Ram Promaster 3500 van, received a warranty wheel alignment, and talked over all the possible services in the future. We will be coming back!

Very good customer service

Internet sales team was fantastic! They were efficient, friendly, and knowledgeable. The whole process was quick and they were very respectful of my time. Highly recommend this dealer!

Came in for 4 new tire installment. Luis Rincon had previously set me up for the maintenance action, and I am very pleased with the outcome. The workmanship was superior and the tires ride very nicely. Thank you Luis for the great customer service.

This place needs some additional training on customer service. Why in the heck do they allow you to make an appointment for a simple oil changes and tell you it will take 2 hours or longer to complete. What the heck is the appointment needed for then?!!!??? This place was an issue when i had my Ram 1500 and now with Jeep. Another reason why i didnt purchase my vehicle there becasue of poor sales team and service center.

Excellent overall experience! The internet customer service team was quick, efficient, knowledgeable, never pushy. They communicated with me every step of the way, respected my time, were polite, and got me into the perfect car. Highly recommend this dealership!

Train your team members that customer service begins on the phone!

I very rarely write a review, but the experience that I had at AutoNation of Fort Worth was so smooth and painless that I had to write about it. I did a lot of research on True Car to understand what I should expect to pay off of invoice. Their "no haggle" price was better than I was hoping for. I accepted it and the finance process couldn't have gone smoother. This is the fastest new car transaction that I have ever experienced.

Everything worked out great. I'm the Linda guy that never settles but when I got the car I wanted going through the deal I just got popcorn turned on a movie on my phone and went through the paperwork. It's great when Sales Reps help you make a decision without any hassle so here's to the future. Get your car here.

I have purchased 5 cars from this location of Auto Nation over the past 11 years. The customer service, buying process and quality of repairs has always been excellent. I know I can trust the care and service for my car to the wonderful service and sales staff at the Auto Nation North I 35, Fort Worth, TX.

great customer service

My second purchase from this dealership. Salesman AJ was very helpful.

This is the first time we have been to this service department, and we absolutely loved it. Morgan Herndon came out to wait on us and was very helpful and did not make us wait, he took the time to look up our service plan to remind us of what we purchased since we could not remember. I mentioned an issue with my tailgate and asked if they had time if they could please look at it, which they did so it kept me from having to take it back at a different time and, they fixed the issue. Morgan offered great customer service and that is a really big deal for me so we will definetly bring my truck back here for all of its needs! Finally a service advisor i can count on and I feel like I can trust him ro take care of my truck! when it's there! Thanks, Michelle

I haven't been there

--OLD REVIEW: Collision guys are great. Had to use them several times. Always professional.--- ---UPDATE on the collision folks. They dropped the score for the place down to 1. The trim started peeling off of my vehicle that had been fixed here when the store was under a previous name. I called to see if they still honored the life time warranty and the collision guy said they would take care of me and to come on in. I took the afternoon off, drove the 25 minutes to the location and was told they changed their minds. They would not fix the repair as per their manager I drove to another collision place told them the story and they fixed the problem in about 10 minutes. The other place DID IT FOR FREE. Now the other place has a customer for life for 10 minutes work and some adhesive. ---------------------------------------------- I've only had one sale interaction and the lady wasted 1.5 hours of my life. I had a very specific truck in mind. She showed me every truck OTHER than what i wanted. And kept my trade in as hostage. She did the whole they are still appraising it trick. After hours of showing me the wrong vehicles, the manager came up and said they could get the right truck for me. Asked why they waited for that long to get me what i wanted. Very shady.

This dealership, finance managers, and sales staff tried to sell me a 2014 Ford fusion titanium that had no oil change done even though they said it was Done. Even worse, the vehicle had a timing chain problem. When I confronted the staff, it was apparent that they knew of the issue and would do whatever it took to get that car off their hands. Buyers beware. This place is not to be trusted.

Loved working with Brandon Wilkes and the rest of the staff

I would like to take this opportunity to express my overwhelming happiness with the treatment provided to my wife and I during our purchase at AutoNation North Fort Worth. Manager Alexandra Hampton did an outstanding job of matching me to the right truck for the right job and the right price. Sales Consultant Avery Caliman bent over backwards to take care of us by showing us the operation of our new vehicle and coaching us during the test drive. He always had the answer to any of our questions. And finally, a big thanks to Damarcus Price who was our Customer Finance Service Manager. He guided us throughout the financing of our vehicle always being professional and accommodating and made the whole experience even joyful. I can’t say enough good things about this dealership and highly recommend them when purchasing your next vehicle.

Wonderful service manager! Don helped me get my Jeep in immediately and get it out of the shop same day. He even arranged a car to come pick up my twin toddlers and I once the repairs were finished. I couldn’t be more happy with the service I received! Thank you!!

Easy to take car in, called promptly when ready and all service performed professionally

I had a great sales experience with Andrew during my purchase. He was friendly, patient and informative. I brought my Jeep in for a minor service issue and the great customer service continued. Don was my advisor, and he was fantastic. Proper expectations were set when I dropped it off and he made a point of ensuring I stayed informed.

The front ladies are always so nice. Also the tall blonde sales consultant was really nice, just gave me answers without trying to push anything.

I've bought 2 Ram 2500 trucks and a Jeep JKU and feel I got the best possible price on all three. I've had all 3 serviced exclusively at that dealership and have always been made to feel my vehicle and time were important by the service department.

Service was professional and done on time.

I brought my truck in for warranty service, recalls and an oil change. It took 2 weeks to complete and when I picked the truck up the oil life wasn’t reset on my dash. I asked for it to be reset which they did. I drove 2.2 miles home and immediately checked my oil to see if it looked fresh. I checked 5 times and the oil on the dipstick was dark brown and definitely not new oil. I got under the truck and discovered the oil change hadn’t been done. I checked my paperwork just to make sure it was listed which it was. I’m writing this in your waiting room Saturday morning because I had to come back up here to get the service done that you guys failed to do the first time. This is extreme incompetence and I’m going to do everything in my power to expose this story to as many people, agencies, social media and online reviews as I possibly can.

They gave me the hardest time when I tried to cancel a warranty. Finally 2 weeks later they helped me after I had been calling for a whole week trying to get help and they kept giving me the run around. Horrible customer service.

Kept our car a full week, tore apart the entire engine, only to find out it was a bad spark plug. Really only started working on it when I complained. Never offered a loaner. Labor and rental car costs forced me sell organs. Will not use again.

Service department and sales people will not get back to you. You call and call and no one want to call you back or answer the phone. Will not take my car to there service department again.

I called the dealership and talked with Arthur, he was very helpful and got me the deal I wanted for my trade in and new purchase.

DON’T WASTE YOUR TIME HERE...... GO TO DON DAVIS in Arlington ...One of the worst experiences I’ve ever had to go through at this place. Came to look at minivans, specifically the dodge caravan and the Chrysler Pacifica. WE had come to this dealerships 3 different times within 4 weeks as we negotiated. We were trading in a vehicle and upgrading. We agreed to a trade in price on the FIRST visit. Fast forward 4 weeks, we finally agree to get a dodge caravan and we agree on the price and we shake hands. They tell us we will be meeting with finance in a few minutes. We WAIT for 3 hours.....and before we go to finance, they come back and try to pull a “bait and switch” on us. They came back and tried to resend the offer we agreed on and tried to give us 2k less for the trade in. This was after 3 HOURS of WAITING. We walked out, went to DON DAVIS dodge and Chrysler..... it was literally the easiest, most painless time. They LISTENED to the vehicle we wanted, worked with our price range and they gave us almost 3k more the trade in. Amazing. We put less money down, got a lower interest rate and there was no shadiness to sale. The ironic thing was at Don Davis, they were up front with us and said, we have to get the vehicle from another dealership due to them not having the exact one we wanted because we had some specific requests. They ended up getting the vehicle from this dealership :) which I thought was a nice “poetic justice” to the way we were treated and done at autonation. Thanks for the vehicle autonation! I can see why you guys have vehicles on the lot for 100+ days.

Brice was very friendly and professional, they did a great job repairing my truck Thanks

Great service. Took my truck to get serviced and did just that. No hassle no complications.

Great experience purchasing from AutoNation of N. Fort Worth. Jeremy Brannon was very thorough and professional in showing us all of the features of the new vehicle. We was provided us a very fair price on our trade in vehicle. I am very grateful for the positive experience and I am really enjoying the Jeep Grand Cherokee.

Thank you, Jeremy Brannon for helping get my Jeep Grand Cherokee serviced so quicklly on a Saturday morning without an appointment. The service department was friendly, courteous and prompt. Kudos to AutoNation for having awesome sales personnel and service department.

Outstanding, everyone was honest and straight up!!

Warm welcoming environment there to help me. No pressure sales.

Made my first car buying experience smooth and easy.

They were about 20k above what other dealers have cars listed and about 3k lower than other places.

Arthur the sales person we worked with, and Rodolfo in Finance were exceptional. Arthur especially did all that was expected and more, ensuring the buying process was painless and attentive service performed to get our used Maxima ready for delivery to us.

Be sure to ask for "karaoke" Steve in the service department.

Awful. I plan to share full review after seeking counsel. Already contacted Chrysler

Set up a appointment to view a car. Informed the salesman I’d be driving 50 miles from the other side of DFW. Next morning came, had a sales manager contact me to confirm I was coming to the appointment. I confirmed. Drove an hour and as I’m pulling up, I get a text saying he just found out the car sold YESTERDAY. How hard is it to keep a system showing appointments, and let someone know you sold the vehicle they were interested in? Or how about checking to make sure the vehicle is still available before you even contact me to confirm appointment the morning of? Thank you Autonation for wasting TWO hours of my day, my gas, and miles on my vehicle. I will not be doing business with any Autonation dealer going forward, and if you value your time and money, I suggest you do the same.

Went to look and test drive, was not planning to buy/lease, but when they ran the numbers, we would've been crazy not to lease. Only took a couple of hours and we are now proud owners of 2019 Ram! Great customer service!! They now have a customer for life!

Went to look and test drive, was not planning to buy/lease, but when they ran the numbers, we would've been crazy not to lease. Only took a couple of hours and we are now proud owners of 2019 Ram! Great customer service!! They now have a customer for life!

I thought it was a little absurd to have to leave my car there for a day and a half for 2 hours worth of work. Was told it’s because of the “flow” of their process. Sounds like the process needs fixed. Guess what I would be doing if I could just wait for a couple of hours? Looking at your new cars.....

Wow!!! Best car buying experience I’ve had!! Alexandra and Taylor were a great team, no funny business, no pricing schemes, everything was as-advertised, drove all the way from San Antonio and it was 100% worth it. They stayed late for me on a Friday night, went above and beyond over and over again. I love my new Jeep, I love what I paid for it, I got a good deal on my trade. I’m altogether thrilled.

From sales to service across the board we have had bad experiences. Sales staff that doesn't listen and had no product knowledge so we bought our. Jeep elsewhere. Gave the service department a shot and somehow it was worse. Jeep sat with nothing being done and no phone call for days. Poor documentation of prior warranty issues caused the repeat problem to not be covered. Don't go here for any reason.

Lousy service all we ask the reception we needed to talk to salesman waited about 20 minutes no nobody came I guess they don’t want to sale they where plenty of salesman walking around very disappointed

Morgan Herndon in the service department rocks. He is very professional and courteous and knowledgeable. He was up front about everything and came through just like he promised. This dealership and especially the service department exceeded my expectations. I highly recommend using AutoNation CDJR at Alliance and especially their service department. In the event your looking to purchase a Dodge, Chrysler or Jeep, ask for Joe Barbosa at the Sales Desk and Matt Lewis is the Finance Director. They have taken care of me for many years and have earned a life time customer with me.

I had an excellent experience with Morgan and the service department

Good people, Great service. I've used these guys several times and they always presented themselves in a personal and professional manner. Their mechanics are knowledgeable and thorough.

Big shout out to our sales consultant Joe Box who was absolutely amazing helping us find the right Jeep for our family! He was very patient, personable and knowledgeable. The finance rep Damarcus was equally just as amazing! I would recommend this particular AutoNation for sales!

Excellent customer service

Very helpful and courteous staff. Took the stress of buying a new car way down. Would give more stars if I could.

Excellent customer service.

I recently purchased a 2019 Jeep Cherokee from AutoNation on 4/5/19 and I will say the the buying experience from sales was excellent from Alexandra Hampton, and Auriel Carbone. Told them what I wanted and they took charge from there. Once deal was done I was assigned to Rodolfo Ramirez Finance Service Manager he went over the terms of our loan and advised me of a couple add-ons to protect my investment and wasn’t pushy at all then signed all the paper work and was on my way to pick up my new Jeep. Then I was introduced to Hunter Elam who took his time and went over all the options on my new Jeep hooked up our phone to the Bluetooth and made sure we understood everything on the Jeep. As far as sales staff, finance, and delivery went I gave them 5stars. 👎🏻👎🏻👎🏻Now the ugly. As far as the GM and GSM go I wouldn’t give them one star. I had a concern on 4/9/19 and I was told that GSM Matt Lewis would call me with in 24hrs and after 24hrs passed without a call I called the dealership 5 times and asked to speak to a Matt Lewis and was transferred to his voicemail and left messages to have him call me back and of course no return call. I waited until after 6pm on 4/12/19 so I drove over to the dealership and asked to speak to Matt Lewis the GSM and was walked down to an office and was told he would be right there. After about 7-8 mins the GM David Baker walked in and asked how can I help you and right by his tone I knew I was wasting my time. I explained to him my concern and he never even let me finish he interrupted me and gave me some lame answer that had nothing to do with what I was asking for I had options I wanted to see if he could help me with but he just shut me down and didn’t want to work with me at all and I left frustrated. I only wish there was someone that would hear me out but there’s no one above the GSM or the GM and the GM is not a people person he acted like he was just going though the motions when I was speaking with him. I gave the Sales team, finance, and delivery 5 STARS but the leadership team a big 0 star.👎🏻👎🏻👎🏻 Dean Viti

It was pleasant and everything was explained to me.

When you make a service appointment online and the service adviser says "it'll probably be tomorrow before they can get to it", make sure that you let the customer know early on if that's not happening. I called 24 hours after I dropped it off to check the status only to be told that it would be ANOTHER 24 hours before it would be seen. Poor service!

Coming from a dealership that didn?t do anything. Andrew was great help!!

Don Ferguson has made a lasting impression on me for the past six years. He has great customer skills. He is patient, makes me feel extremely comfortable and is easy to talk too. He always provides detailed recommendations on what I should fix first verses what is not an immediate problem that can wait, never pushy. Thank you and your technicians for your great service and taking care of Miss. Pearlie. Veldene

These guys worked hard and were very attentive. Special shout out to Colin Roach. Colin went the extra mile to get me into a car I enjoy. Awesome service guys!!

They had my vehicle and paperwork ready. I was in and out in about an hour.

Worked with Auriel. She was very professional and ensured that we had a smooth transaction since we came from New Mexico. Was definitely worth the drive!

These people was Great Andrew Long was who I dealt with .What a great person . They got me approved drove home in my new car. Thank you Auto Nation

Great experience! Staff knowledgeable, friendly professional and very helpful. One of the best vehicle buying experiences I?ve had.

Typical sleazy car sales. I called about a vehicle and explained that I would be driving in from out of town with a short time window. Sales guy said he would meet me there at 830am. I got there and sales guy(John Charles) was not there, and neither was the vehicle. It actually belonged to another dealer. I certainly don’t appreciate being lied to.

After being frustrated at another dealership Andrew and Rudolpho really helped us out.

This experience happen in December 2018. I made an appointment for a test drive and I was assigned to do business with Mark Mayfield. However, when I showed up for the appointment, I was told that he was too busy and Avery Caliman will be taking over. I was first taken for a test drive in the wrong Jeep and the actual then told that the Jeep I made arrangements for didn't have gas. And then with the Ford Explorer also wanted to test drive and reserved, the car wouldn't start and Avery said the battery needed to be replaced. The replacement battery didn't work and showed that the Ford was not in a condition to be sold. In total, I made two appointments on two different days, got two different names in the email, but at the dealer, same guy showed up under both names (Mark Mayfield and Joe) and didn't even help and asked Avery Caliman on both days to help me. Avery gave me some reason from the playbook why Mark couldn't help. Silver-lining on my experience at this dealership, that I took my 17-year old son, future customer, with me and now he can differentiate between a typical; used car salesmen and professional courteous sales person. Nothing against Caliman, only that he is new and didn't have the knowledge about that particular vehicle. The manager, David Baker, sent me an email for feedback on my experience, I sent my feedback and four months later, no response or apology. I took my business to North Richland Hills Jeep where they were nothing but professional and got a good deal. At least at their dealership you can negotiate on price on a new car where Caliman wanted sticker price on a new Jeep. If you want good service, a good car, and a good deal, this isn't the dealership at this time. There's still a lot improvements needed.

I’ve bought three cars at AutoNation over the last few years. Damascus Price is a very knowledgeable sales rep who works to find the right car at the right price. I see Don Ferguson in the service department for all my cars’ service. He gets us in and out quickly and I know the service work is done right the first time. Great dealership to work with.

I've bought my last two cars from them so obviously I'd go back. It's just not in the same level as other dealers I've stopped at like Audi etc.

I had a great experience with service on my Jeep. I called in a week prior to schedule and arrived at the scheduled time. Big kudos to Morgan Herndon who had everything set to go and spent time with me to discuss the general maintenance of my vehicle and gave me a great deal of information on the various services. I'll come back based on the experience alone. Martin N / Fort Worth-

Excellent service

My salesperson, John Charles was excellent. He knew the product and took a lot of time to explain it's features and fully answered all my questions. My only problem I had was in-freezing my Equifax credit (used by this dealership) using the Pilipino customer service unit. They were very rigid in insuring I was who I said I was. Unless you had their credit report in your hand it would be difficult to pass their questions. If I hadn't been persistent with a supervisor which I had to insist on, this deal would not have been completed. Would recommend fixing the customer service unit of Equifax or use a better credit bureau.

Great

Great service!! Andrew was our sales rep & he did a great job! The buying process with Raul Was quick and painless. They were able to get the vehicle I wanted at the price I wanted without any haggling or bs (pardon my language). I also got more on my trade in than at car max so that’s a plus!! All in all great experience!!

Picked my car out on line and when I got to the dealership it was setting up front and ready to go,

Service times are not accurate, I called one week ahead of time for recall to be repaired. Service writer Don said be here at 8:00 and we will have you out in 15 minutes. 45 minutes passed and my truck had not moved nor had anyone contacted me about the delay. When I approached the service writer Don he said someone it on it right now which was not the case, he was completely unaware my truck had not moved. I had to leave and not have the recall completed due to lack of communication from Don the service writer. I value my truck and plan to continue to drive Dodge products but will never use this service center again. It is worth it to drive 20 miles out of the way to not have to be lied to by Don.

Excellent experience. No pressure to buy. Effectively communicated specific truck and price over the phone without coming into the dealership. No surprises or hidden fees. Everyone was very friendly, and best of all I got an amazing new RAM truck, switched over from Ford!

Great staff, even picked me up from airport to get to dealership. Easy to deal with by phone too since I was an out of state customer! Highly recommend and they support breast cancer!!!

worst

We recently purchased a dodge Durango the process was seamless on the car lots part. Mark our sales rep. Was knowledgable and very helpful I would definitely buy from them again.

Kolton Wilson is my service advisor and he was very knowledgeable, helpful, and very professional. My car was quickly done and they did a great job. I will definitely return. Thank guys I appreciate have a place with good people

Best purchasing experience by far. From the sales staff to the finance it was seamless. I couldn't believe the sales team actually listen to me and found the wrangler with everything on my must have list. There was no bs just a friendly experience. I would ask for Auriel Carbone in sales and Damarcus in finance. Jeremy in sales was very responsive to my text messages and lined me up with the best people when he was off. If you are looking for a friendly experience with competitive pricing this is the dealer to go to. I will continue to purchase vehicles from them and refer my friends to them as well.

Everyone at Autonation was very helpful and did whatever it took to get me into a brand new Ram Limited especially Robert Abrams . Robert will give it to you straight . He's a Great guy and i would recommend him to anyone who wants a new car or truck . THANKS Robert .... I LOVE MY NEW TRUCK

WORST DEALERSHIP EVER FOR SERVICE! Took my jeep in for an airbag recall. Made an appt on-line Monday March 18th for service March 21st. Dropped off the night of March 20th. Saturday March 23rd I called at 3pm and was told my jeep was not ready but would be finished by noon on Monday March 25th. After waiting and no phone call by 1:30 I decided to call myself. I was hung up on multiple times and was stuck in the queue for a total of 20 minutes! I have screen shots on my phone to prove this. Finally I called and selected the sales option and I was able to talk to a live person who transferred me to parts. The parts manager said he could not help me but would relay my message to my service manager. After waiting another 45 minutes I called back and luckily spoke to the same parts manager and he said my service manager was just getting back from lunch and would call me immediately. Another 10 minutes go by and a lady called and said she received a message that I wanted to make a service appointment for a recall on my jeep (even though my jeep had already been there for 5 1/2 days). She apologized and said she would find out the status of my jeep. When she called me back she said my service manager was out for the day and my jeep had not yet been serviced even though it had been there since Wednesday night. She said it would be finished no later than 6pm today (March 25) and I would receive a phone call when completed. This is totally unacceptable and my 2nd experience with this dealer was pretty much as frustrating as the 1st experience! On a positive note Stephen Scott took the time to straighten out the confusion from my 1st visit due to lack of communication between my service advisor and mechanic even though he wasn't my assigned service advisor. Peyton noticed how frustrated I was today and apologized for the lack of communication and called me the minute my jeep was finished. The poor management at this location shows. Communication goes a long way and is a key element between customers and employees and is a key factor that this location is severely lacking.

Staff was very friendly and helpful. I really appreciate the time and work they put into helping me get my dream car!

Taylor Douglas (Sales) was absolute phenomenal. I was a bit harsh trying to get the car quickly, but Taylor handled me with ease. He was so kind. He even delivered the surprise vehicle to my home. I’ll be sending my friends and family to him. Thank you, Taylor!

Great car and they worked with me to bring it home.

I took in a vehicle that was involved in a accident and Bryce did an incredible job ! He was very attentive and described to us what was going to be repaired , and asked what else we had concerns about. He was amazing with providing updates every day! He was also amazing by showing us what they fixed etc.He also asked if we wanted to leave the rental there with him and he would check it in online , so we wouldn't have to do the extra drive. He's definitely the best , and makes the process easier. Amazing customer service!

Great service, saw Tommy in the collision center for an estimate. He was very professional, and patient with my many questions. Very happy with the outcome, he listened to my concerns and all things were handle and ahead of schedule! Have already recommended him to a friend.

Pretty good. No complaints. They got it in and kept me informed along the way.

We have a 2015 JKU we brought into to see Don in the service department of AutoNation for some warranty work. To be completely honest, my husband and I were not excited about this process at first due to our previous experience with AutoNation Service following a car accident in 2017. Much to our surprise we were blown away with the service and help we got from Don. He made sure to get the problem we came for fixed all covered by the warranty as well as fix a air bag recall I was unaware of prior to going in. Thank you and Five Stars for Don!

AutoNation was great to work with. Alex was relentless in finding the vehicle given the specifics that we requested. Charles was also very pleasant to work with. Great experience, will look to them for our next vehicle.

Very positive very friendly got my vehicle in and out very quickly

Brought My truck in for Transmission oil change and 4 Recalls. They told me the fluid change didn't need to be done until 135k since it was an 8 speed transmission. Had the truck back in 2 hours.

Great customer service every time when getting my oil changed!!!

Everything went great, Bryce was very informative and professional.

Kolton Wilson was our service advisor and he did an incredible job! Excellent customer service throughout the entire process. We had a strict timeline to stick to and we are very thankful he was able to work with us and provide timely updates. We would’ve been in serious trouble had the vehicle not been fixed so quickly! We’ll be back for future maintenance and repairs!

Nice

To start, I took our Jeep back to the dealer after I noticed a tick coming from the engine. The dealership later said that the cam and lifters were the cause of this tick, they replaced both under warranty but some other parts weren’t covered, so after 1700 dollars they give the vehicle back to me. Once I pick up the Jeep from the dealership the engine still had the very distinct ticking noise, I was pretty upset they would give me the vehicle back making the same noise I took it there for and saying the engine is “fixed”. I end up taking it back the next day to the dealership, and after a week they contact me and say it needs a new engine. Thankfully that was under warranty. Once the new engine is installed and ready for me to pick up, I drive it for a few days and I notice that there is a puddle of oil underneath the Jeep. I take it back to the dealership to fix and after A MONTH they finally are able to take a look at it and come to find out, who ever installed the engine didn’t even tourqe it to spec, most bolts were off by 20 ft lbs. So long story short. Auto Nation Jeep Dodge Ram, you have lost our business and will never recommend anyone to buy from this “business”.

I went to express service for an oil change and tire rotation. This was anything but express since it took 3 hours to complete when I was told it would be no more than 1 hour. During this long wait no one gave me any updates even though I was in the customer lounge for the entire period. In addition, I washed the Jeep the next day and discovered one of the bolts holding the wheel onto the SUV was about to fall off! I went ahead and tightened it and all the other bolts but discover several that weren't torqued properly. Needless to say, never again!

Customer service at servicing was amazing had a brake issue and it took a few times of me taking it back to fix but autonation didnt give up until the issue was fixed and safe for me to take my truck home. Thank you Morgan for assisting me and making sure my brake issue was properly fixed. Thank you as well to the mechanic that rode with me to recreate the brake issue to make sure the issue got fixed great customer service

My name is Jason Jameson and I purchased a Black 2019 Jeep Compass Altitude, I love my new vehicle. The service was excellent, I receive the exact vehicle that was advertised and the process to purchase the vehicle was hassle free and quick and easy. I would definitely recommend my salesman Alex Black.

The Experience was amazing and such an awesome Experience.

Took a while to get someone?s attention when I went in but service was good beyond that

UPDATE: WORST DEALERSHIP EVER! If I could give 0 stars I would have. Just took my Viper here to have 2 new front tires installed. Ordered the tires on Saturday and they told me they would have them Tuesday. Dropped the car off Mon night and finally on Thurs they call to sell me 2 rear tires because they were bald and the rears don't match!! I had already explained to them that Discount Tire had installed one new rear because of a flat less than 10k miles ago. When i told him I was declining the rear tires just to do the fronts and I asked for an update on the TPMS sensor he tells me he will call me back in a "few minutes". I never heard from him TO THIS DAY! I called the dealership that evening to check the status and no one would answer the phone. The receptionist transferred me to the service area 3 different times and no one would answer. When i call Friday morning they tell me Stephen Scott is off today and the Service Manager would call me back. When he finally calls to give me an update he starts in on the rear tires and I stopped him and said i was already aware, he then goes on to tell me that they cannot remove or install the front tires because the machines they have will not accommodate those size tires! Just tried to pick up the car and guess what...THEY SCRATCHED THE RIM!! I will never return to this dealership. This is the by far the worst experience I have had with any business. They made my complaint right (below) with my Jeep by refunding the $50 but this is twice now that i have had issues and I promise there wont be a third! ***BUYER BEWARE*** Took my Jeep here for my second oil change and they quoted me $59.95 but when I reminded them it is a diesel the advisor told me it would be $150. When I picked up the Jeep they told me I owed $208.01!! I asked why the difference and they said that was the labor!!! Make sure you ask what the labor is when you get an oil change!!!!! This was all after I declined the "recommended" maintenance. I won't be back. 11/21/17 UPDATE: The general manager emailed me and asked about my issue. I explained it again and within 2 hours the service manager called and explained what happened and why the confusion on the price. He refunded $50 to me. He made it right again.

***BUYER BEWARE*** Took my Viper here to have new tires put on. Not only could they not do it they messed up the rim!! DO NOT TAKE YOUR CAR TO THIS DEALERSHIP!!! I also have a diesel Jeep and they quoted me one price for an oil change and then charged me more. this is the last time I will go to this stealership!!!

I want to say I will keep coming back to this dealership. This is my second purchase and they definitely outdid themselves trying to get me into what I looked for. I cannot express how much they all from my sales guy to both finance persons to even the gm were willing to go above and beyond for a wounded warrior. I felt taken care of and it is nice to have people who work there that are prior military who understood me and my unique situation. I had a great car I didn’t want to give up but due to my surgery situations I can not get in and out of the vehicle as easy. The dealership showed compassion and empathy towards myself and situation and continued to ensure I received the most for my car and the most for the SUV. I will continue to purchase from them as they have always went above and beyond for me.

Don Ferguson proved extremely efficient, informative, and cheerful to deal with. He is definitely a boon to AutoNation's service department, and helped make my appointment a most pleasant experience.

Excellent service, my car had a oil leak and went out of the way to show me and proved a rental car for the meantime my car was getting fixed. They were able to fix it within the same day.

I called them and spoke to the service center about 3 weeks ago. The man who spoke to me treated me like I was stupid because I won’t know how warranties work. After market vs power train and he wouldn’t explain it to me and why I wouldn’t be able to get a rental car. Then he told me he would put me on the list for the loaner and I would get a call in about a week. The call never came. They obviously don’t care about their customers or how their employees treat customers. I will not take my business here!

This is the worst service a customer can receive

Service was quick and complete. I was advised about my air and cabin filters. I was asked about tire rotation

One of the most pleasant car buying experiences we’ve had from beginning to end!

Very pleased with the repairs. The service department fixed the problem. Thank you.

Kolton was great and super helpful as always!

Probably the worst service department I have been at in the history of owning a car. I would drive 100 miles thru traffic to avoid going there again.

Had my vehicle in shop for oil change, tire rotation, faulty backup camera and faulty front parking sensor. When I got the vehicle, I was in a hurry and did not check the work completed. The next day I went to open tail gate and it would not open. On my way to take it back I noticed they did not reset my dash for the oil change. Lastly, while at the dealer, I noticed they put the new sensor in but did not paint it to match the others. Needless to say, this is very terrible quality control and I hate going to this dealership but it's the closest to my home and the others are a lot further out. Time to go back to a Ford F150.

Quick turn around getting my car back thar was sent there for repair.

I hate to leave negative reviews, but this place really gave me no choice. My wife and I bought a 2016 Jeep Wrangler Rubicon Hard Rock Edition in May of 2016. It was just over $50,000 for the Jeep alone, we added the extended warranty (Gold), the tire protection, windshield protection, and oil changes. All said and done about $55,000, we wrote a check for $12,500. They were great while this was going on. They reassured us that during ANY service we would get a loaner, the service is quick and professional. All is well right? Here's where it spirals downhill. First oil change, I go to the dealership, I pull into the VIP Quick Service Lane for oil changes, I sat for almost 20 minutes before I was even known to exist. Service Advisers walked by me and didn't ask anything. I finally went inside and they said they would be right with me. Twenty minutes later, they stroll out and ask what I need. I said I bought the oil change package and need an oil change. They said ok it will take about twenty minutes and to wait in the waiting area. I waited for almost an hour before I went back and asked for a loaner as I had a meeting that I was late to already. They said "We do NOT have loaners". I was very irritated. Got my Jeep back after over two hours of this and went on with my day. Maybe it was a fluke? Try again next oil change, NOPE, same thing except it was longer. I finally chewed out the manager, David, who was very unprofessional and not even remotely apologetic. He could have cared less. I spoke to the GM of the location, same attitude. This went on for two years, never got a loaner as promised, the service department is run but unprofessional people. Each time I went it was more and more abysmal. I will NEVER, EVER give AutoNation even one more dollar of my money EVER! I recently traded my Jeep at Freeman GMC Grapevine, SUPERIOR Customer Service. Got my new vehicle serviced for alignment, done in less than an hour, got it detailed there, less than thirty minutes. AutoNation does not care about the customer, only volume. Take your business eslewhere, you WILL NOT regret it.

I have been taking my Ram trucks to Autonation for years and they do a great job helping to maintain my truck and keep it running. Steven checked me in this time and he was courteous and informative ..i will continue taking my truck here for all maintenance needs .

Worst dealership ever would not recommend,I had my car fixed there 2 weeks ago and now it’s having the same problems. It took them 3 weeks to fix my car and every time I call my service adviser he doesn’t answer the phone they are just a terrible company in general. I would never go here again in my life I have had the worst customer service I am very disappointed.

We were very pleased with the experience and customer service we received at this AutoNation today. We drove over an hour thinking this was the first of several dealerships we would visit before making a decision and had such a wonderful experience that we made a purchase right away...which never happens. Check them out and ask for Auriel and Derek! It was an excellent experience!!!

I got my Ram 1500 serviced here. I made an appointment for an oil change and 1 recall notice that I received in the mail. When I dropped off my car, the porter told me about an hour. After waiting 2 hours in a cold waiting room with no coffee, I asked to speak to my service advisor to see what the wait was. It was then I found out there were 4 recalls on the truck they didn’t bother to tell me were being completed. At no point did a service advisor introduce themselves, tell me about the work that needed to be completed, or give me an update on how long I was expected to wait. Some communication would be helpful. I left feeling like I didn’t matter at all as a customer. What a terrible experience.

Purchased my vehicle here and take my vehicle for service here regularly. Experience used to be a lot better. I tried to make an appointment this time around. Called the service dept 17 times never answered the phone. Tried the sales dept to see if they could transfer me and they hung up stating it was not their problem. Called and talked to the general manager and he acted like I was the last person in the world he wanted to speak to. If you want customer service go somewhere else. I will be looking for a service center that actually wants the business and is willing to treat people as valuable clients and not problems. Unfortunate this place has gone downhill like this.

Sales man stay woke

Thought it was a good place till I had to have my jeep serviced. Heater core went out and leaked on my floor, the work looks good so far but one big thing not done. Let's send a Vehicle out that has coolant on both floorboards and not even vacuum it out. So now I have to clean out the coolant which should've been done by them because I can guarantee they dumped some on the floor also well taking the heater core out.

They're very good for getting oil changes only. They quoted me $350 just to replace a $20 thermostat that comes off with 2 bolts. They then wanted $155 diagnostic fee to check if my water pump was bad on my car which I said it's leaking and would only take minutes to look at it to fix under extended warranty and they said it'll be days to even check it so I want have a rental or loaner car till they can look at it and tell the warranty place to give me a free loaner car. I went to O'riley and bought a water pump $105 with lifetime warranty and thermostat for $18.99 and paid $120 for labor at a mom and pop shop and my car has been problem free. It's sad they can legally charge so much. If you need something fixed that's not under warranty go to a mom and pop shop. It's good to call around and find one before you have problems. They wanted $170 for a Alignment that cost $80 at Firestone with 1 year warranty.

They are very courteous, responsive to concerns and the prices are very reasonable. On our first trip to look at a used car, the salesman, the service manager and the finance manager were all available to answer our questions.

Ended up buying a 2016 GMC Yukon for $36,000 “certified 120 point inspection”. Put $15,000 down, 2 weeks later my Taillight goes out. I ask the dealer if they could cover the light since I just bought the vehicle to help me out. I just put $15,000 down. Everyone says no including the GM. They just say that I should have bought warranty I understand that. But I just asked for help. Don’t expect them to cover cost. Response I already talked to him, his “final offer” to me was to pay $450. Case closed they said.

WE HAD A GREAT RESPONCE TO OUR BATTERY ISSUE THANKS TO LUIS WE WERE IN AND OUT IN A VERY TIMELY MANOR.

MORGAN IN SERVICE IS AWESOME GO SEE HIM!

While Don in Service did provide good customer service, overall, the business has terrible customer service. The “bull pin” environment of the service department is intimidating and unwelcoming. The waiting room is dated, cold, and uncomfortable compared to other dealerships in the metroplex. And finally, their website allows you to schedule an oil change, however, when I arrived I was told oil changes are “first come first served”. So why does the website let me book it?! I don’t have time to wait two+ hours, which is why I tried to schedule it. I see absolutely no benefit in going to this dealership for simple, routine car maintenance.

Customer service was poor. Walked around in parking lot looking at the 2017 75th edition, and no one came out to assist us. Drove over to Grapevine Dodge and Jeep and made the purchase there brand new 2017 75th anniversary edition Jeep Cherokee and received excellent service. Several came out to assist us, immediately!

I've never been a dealership kind of person before this. They have taken such great care of us since the first time I visited here. The Service Department was my first experience. I did bring a recall here a couple of times and then had my vehicle worked on here a couple of times. Everyone treats you with such care and watching them take care of our vehicles like it was their own was a breath of fresh air for us. They even take me to work from there when it is going to be a big job. I love that. One time I had something little I could not complete myself, and they said pull it up here and they finish that project for me in about 15 minutes. I also know that they were working past the time they normally go home. They said to take care and we will see you next time. No charge. They were right, I do just keep coming back. I couldn't ask for better care. I've really enjoyed the AutoNation experience and will continue to do business with them.

This place has changed. Do your research before you walk in the door. I was treated very poorly and will never make this mistake again. Very disappointed.

I've never been a dealership kind of person before this. They have taken such great care of us since the first time I visited here. The Service Department was my first experience. I did bring a recall here a couple of times and then had my vehicle worked on here a couple of times. Everyone treats you with such care and watching them take care of our vehicles like it was their own was a breath of fresh air for us. They even take me to work from there when it is going to be a big job. I love that. One time I had something little I could not complete myself, and they said pull it up here and they finish that project for me in about 15 minutes. I also know that they were working past the time they normally go home. They said take care and we will see you next time. No charge. They were right, I do just keep coming back. I couldn't ask for better care. The Sales guys are great. Larry takes great care of us and doesn't make me feel like I'm on the edge the whole time like other places I've been to in the past. I've really enjoyed the Autonation experience and will continue to do business with them.

Long wait time but good service they always busy so be prepared to wait still great staff

Came in for an oil change after work. The customer service was excellent. They had me in and out very quickly.

Chris my service advisor handled me quickly and was a pleasure to deal with. Went above and beyond my expectations!!! Keep up the good work

Great place I've purchased three vehicles from here and I highly recommend this place ask for ty

I looked for a vehicle online and found a few that matched what I wanted. After being disappointed at other locations I called and had Auriel , the sales women who answered the phone , check to see if the truck was still there and clean. She performed an accurate walk around, even offering videos, of the truck before I made the drive. Once I got there she greeted me and we went for a test drive. All worked out as she stated . The sales manager,Joe, gave me a fair price for my trade and processed my paperwork quickly. I was in and out in 2.5 hours. I am very glad I made the call to them that day. I highly recommend this dealer.

Very difficult to rate this place. Went in this evening to buy (not kick tires) a new vehicle. My wife and I pulled up and were greeted by Rodolfo. The vehicle we came to purchase was right in front of our parking place. We were actually looking at buying two but the other was a used vehicle that was in a remote lot. Rodolfo got the keys to the Trackhawk we came to buy. When he returned he was extremely helpful, informative, and professional. He knew everything about the vehicle and we learned a lot. We had to jumpstart it becuae it had been sitting a while and then went through the interior features and systems. We had picked this specific vehicle in advance and were fairly certain we were buying. Rodolfo closed the deal with the way he approaches sales. We were ready to buy and my wife asked if I was going to drive it. I said it was fine if we did and Rodolfo said he needed to go get permission and would be right back. He got my phone number and drivers license. Rodolfo returned and his manager needed our insurance so we got him the card showing three of our seven vehicles. He said he would be right back. Then things went south. After providing our information, proving that we owned multiple vehicles, proving license copy, etc., the Sales Manager, Jason Knight, came out. I thought he was just there to meet us but instead he informed me that we could not drive the vehicle unless we agreed to a price and signed the agreement. I was somewhat disturbed by this and then he told me his insurance would not allow it because the car had 700 horsepower. I am not sure why that matters considering I am insured beyond the sky limit. I also did not intend to utilize 700hp on a simple drive around the block with a salesman. Regardless of that he treated us like deadbeats in my opinion. Jason went on to say we had to agree on price and get my signature to even consider a test drive. I dont know what the concern was but I informed him we were simply adding another car without a trade and I had seen the price before I came in and expected to pay that amount (over $80k). I also let him know I could pay cash if needed. He again said I could not drive the car. At that point he evidently had decided he did not trust me and certainly had insulted my integrity. The deterioration turned to cursing and walking away on my part. I feel like he passed some judgement on me. I am not sure why. We dont appear to be riffraff, showed him insurance on ~$200k in vehicles and I told him I was good with the price. Perhaps the fact that my watch is worth half the vehicle made him think I was a deadbeat... regardless, he insulted me, questioned my integrity, indicated that 700hp was a concern (I have a lot of experience on racetracks with much more horsepower), and tried to pressure me into signing to buy a car I had not driven. All in all, a great salesman had me 100% in to buy a car and the insulting communication from the Sales Manager seemed to be designed to make me feel I was not worthy of something only he could provide. Thankfully I can buy from anywhere, anytime. I just wish Rodolfo had not lost the sale he earned.

This is the absolute WORST customer service I’ve ever dealt with. Horrible communication in the service department, doesn’t return phone calls, lies about when your vehicle will be repaired, etc. DO NOT use this dealership.

Everyone was very nice from the person greeting you at the door, to the sales person, and finance. It was very fast and informative. The only hold up was my insurance company, but as soon as that worked out I was in my new JEEP driving to work. Thanks Auriel Carbone! You made it all easy.

Very friendly staff.

Horrible Service Dept. No communication skills from service advisers. I Will NEVER take a vehicle to be serviced there again.

The service department was very professional. They took good care of my truck and performed the repairs in a timely manner.

i had my jeep wrangler serviced there. Brittney Armstrong did an outstanding job. Kept me informed the entire process. Kudos to her....Thanks for the great service!!!!!

Very very slow service department. Dont buy oil changes with your car.

Charles John-Charles communicated with me daily during my search. They even had a little sign that said "Reserved for Betina" on the windshield of the car when I arrived! Made me feel a little extra special and I like the fact that they do reserve cars for you so if you have a long way to travel or can't make it for a day or two, the car isn't sold until you've looked at it! I also like the "no haggle" experience. This way you know what you're paying for the car and don't have to wonder if you got the best deal possible.

The mentioned items that needed to be fixed on my Jeep, so I got home and did the repairs myself. Only to notice things they mentioned didn't need to be changed!

Thank goodness for your help

Larry at AutoNation was great to work with. I was comfortable purchasing from him and he wasn't pushy at all. I wasn't sure what model I wanted when I walked in and was still in and out within a couple hours!

DO NOT DO BUSINESS WITH THIS DEALERSHIP!!!!!! We bought my car which is a 2016 Chrysler 200 in March of 2018 and it is now January 2019. Not only did they send us home WHICH IS 3 HOURS FROM THEIR DEALERSHIP with a key fob that was not programmed to my car, THE KEY FOB IS NOT EVEN FOR MY CAR!!! It is for another a completely different car!! I have been back and forth with the dealership in my town that is a Jeep Dodge Ram and Chrysler dealership that could not get the code to program my key fob because MY CAR SHOWS IT IS SOLD TO SOMEONE THAT IS NOT ME!!!! So I had to have auto nation repeatedly send me key fob codes because they kept expiring so I could finally get my key fob programmed to my car!!! Today I tried and that is when they told me the code FINALLY worked but the problem was that the key in my key fob that worked IS COMPLETELY DIFFERENT THAN THE OTHER KEY FOB THEY SENT ME HOME WITH!!! Now I am either going to be out over $300 for a new key fob from my home town dealership or I can drive 3 HOURS WHEN I HAVE COLLEGE AND WORK 5 days a week to get a new key fob when THEY SHOULD HAVE SENT ME HOME WITH THE RIGHT ONE IN THE FIRST PLACE!!!! And also they put a REALLY AWFUL tint on the windows and 1 of the windows it is peeling and I CANNOT see out of my back window!! It is blurry, it looks like what someone sees when they take their glasses off! I was told by a professional tint guy the tint that they used which is MOPAR is AWFUL tint! ONE OF THE WORST COMPANIES TO EVER MAKE TINT! AGAIN DO NOT DO BUSINESS WITH THIS DEALERSHIP!!!!

Service was quick and handled all my needs.

After heading out to this dealership because a friend recommended it to me I was greeted by a very friendly and upbeat salesman but shortly after that when the “negotiation” was supposed to happen, that was when the nightmare kicked in!! Not only was I politely “laughed off property” but I didn’t even get a counter offer! It was the worst experience and negotiation that I had ever received in my life!! I was completely dismissed without even a explanation as to why we couldn’t do business!! Could have at least come back with a counter offer!! Absolute sad place to do business and I wouldn’t recommend this place even if you were paying cash for a vehicle account it never got that far with me!

Seven calls to service , no responses or calls back then after finall getting ahold of someone, hung up on me.

After a very negative experience at Grapevine Dodge, I found Auriel and Alexandra at AutoNation in North Fort Worth and I am SO HAPPY with my experience. They both have been more than happy to to answer all my questions about the Challenger build I planned, and they were extremely responsive to text messages and emails. As a female new-car consumer, it has been GREAT to work with Auriel and Alexandra at AutoNation North Forth Worth. They took the time to carefully read my emails and they worked to build the exact Challenger I want. When I had a question about a charge on the invoice, they took 10 minutes to figure it out, and readily advised me that it was an accidental double-charge and they immediately corrected the error. When I had questions about the technical differences between the standard audio system and the Harmon Kardon upgrade option, Auriel and Alexandra found the answer. Same thing with the wheel selection options. Auriel made the car build process SO EASY and pleasant with no high-pressure sales techniques or attempts to sell me packages and upgrades I didn’t want. I ordered my 2019 Challenger in November and it arrived on 14JAN19. Auriel continues to provide outstanding customer service post-sale due to some minor warranty defects that are being addressed. Thank you Auriel and Alexandra!

Great experience with the service department.

Took my truck in for a couple of recalls. The service department was quick and courteous. Brittany is a great asset to the service department.

This was the second time in a week that I visited this location. The first time, no one assisted me so I left. This time Kolton was very prompt in checking me in and kept me updated on the status of my service. I will be back.

Completely painless buying process. Always up front and honest about all parts of the process and highly knowledgeable about the vehicle I was purchasing.

Went there for a new ram. They low balled on the trade in. Told them no deal because they wanted 1100 dollars a month for the truck. Screw that. Update: I tried to make deal again and the salesman came at me with numbers I told them I did not want. I said if we can’t make a deal I’ll go elsewhere, he comes back with “happy hunting”. Clearly lacking respect, not very professional either.

Don’t buy a car from these people, new or used. They lie to you in your face. Spent 46k for a broken Jeep and still haven’t gotten to drive it. They will not honor their own 5 day guarantee on vehicles.

The worst service department I have ever experienced. 5 days for a tire rotation and replace a soft top seal for a Jeep. The service contact won’t return your voicemail. I would expect service like this from a buy here pay here lot but not from a Jeep dealer. Save yourself stress and avoid Autonation dealers.

The service writer Don was incredible and went above and beyond to assist us. My Jeep cooling fan was replaced for free. Thanks AutoNation

My service writer Don was an incredible help to me making sure that I received help for my cooling fan. I was a little out of my warranty on miles but he went to bat for me and that item was repaired at no cost to me. My 2015 Jeep Renegade is all back to normal!

Don't take your vehicle here for service. The service department does not communicate, if you want an update about your vehicle you will have to call them multiple times and leave messages before someone answers the phone.

Luke was very attentive and helpful in getting my recall work completed.

Waited 30 minutes, walked around the showroom and didn't even have someone say hello. Wouldn't have been bad if there were more than maybe 2 customers there. Or if we hadn't looked up and seen 6, yes 6 trust me I stopped and counted and a couple of them even looked at me counting when I made it obvious I was counting, finance people sitting around. One was practicality laying in his office chair texting or playing games. I know they aren't sales people but dang acknowledge your customers or maybe call for a sales person.

I stumbled upon a great deal and very satisfying experience at Auto Nation Chrysler Dodge Jeep. 5 Stars.

Very thorough and complete. Service manager, Brittany, was very professional, conscientious, and honest. Awesome job.

Excellent... :)

I bought my truck on August 6th. Now, 2 days from Thanksgiving paperwork has been sent overnight back to AutoNation because I can't register my vehicle. The dealership still failed the paperwork processed again. I have called to talk to managers, got voicemails and no responses. I talk to a sales associate who is emailing me back-and-forth and still failed. I sent all the rejected paperwork back to the dealership with a overnight return envelope. The dealer was going to return it to Colorado DMW via snail mail. My father inlaw had to stop at the dealership and that's how I found out they were sending it regular mail which would take another 2 months to process. It was 2 steps to finish the paperwork and send it back to the DMV. With the $100 overnight months later still can't register my truck. Up date 2 we are now in 2019 I have tried to talk to the finance department with no luck. Colorado said the dealership messed up on taxes and I need to contact AutoNation for more information. LMAO this has been the funniest dog chasing its tail dance.. ohh and by the way NOPE not one returned call.... Only the response below... Thank you

I took my 2014 Ram in on wensday to have the power steering looked at my service advisor Stephen said it would take 2 days to complete. I go back Friday morning my truck has not moved from where I parked it. Then I spoke to Chris who informed me Stephen was off. No phone call nothing I asked when and Chris had it taken back later that morning around 10:30 Chris calls says it will be ready by end of business Saturday. so I let it sit till Monday I call and Stephen tells me it’s not ready needs more time apparently again there tech is backed up when I was told they have a deadcated tech for this by Stephen on Wednesday. This place is horrible with its customer service Chris and Joe are great at least I was told something unlike Stephen who put me on hold and never came back. If you value your time don’t go here for anything

Honestly, it seems every time I come here it is not a good experience. They aren't rude, but they definitely do NOT have their jobs and contacts organized which creates repetitive nonsense. For example, I was unaware that I needed to bring my insurance cards and no one informed me this. Lack of communication almost resulted in me not getting the service I needed. They have also switched up their duties without consulting me and me having to pay for it in the end.

Service department was very friendly fast & efficient.

Wasting my time to be there and I’m expecting my credit good enough to have a car

great experience. Would definitely recommend this dealership to others!

Staff is very friendly and they were very helpful.

Service rep for my routine service was helpful and happy. Refreshing.

hate calling this place takes way to long to talk to a person. spend the money and have a person answer phone. yall might get things done

After years of loyal service, I had a few negative experiences...and your service dept leadership was more than happy to see me walk instead of righting these wrongs. My favorite part was when you offered me a partial refund...and then when I refused and reiterated I expected a full refund, you ultimately wouldn't even give me the partial refund! Unethical and you are losing my service and new car business because of it. We are due to purchase two new cars and will be buying elsewhere because of your service department. On the off chance that someone is reading this who actually cares about your customers, please feel free to reach out to me to discuss further.

I had a fantastic experience with the service department. I had called in on a Thursday seeking attention a few recalls I was notified of for my vehicle. The receptionist was extremely professional and knowledgeable. She offered me an appointment the upcoming Saturday morning, which was very accommodating to my busy holiday schedule. Not to mention, I was given the option to be shuttled home by the "complimentary shuttle service" at the dealership, while I awaited my recalls to be completed. The shuttle driver was both professional and personable. As promised, the recalls were completed within the time frame I was advised they would be and I was picked back up and brought back to my vehicle timely. I was beyond impressed with my experience and treatment I received. In the future, I would highly recommend this location to anyone seeking top notch service!

Last time I’ll use this dealership I bought 3 previous vehicles in 4 years and every year the service and sales service declines. Staff is lazy nor provide the basic customer service and communication Holiday Dealership in Whitesboro understands customer service. I just bought 2 vehicle from then for my children this month Amazing service and yes a wonderful experience

Everything great until I tried to leave. They pulled my car out of the shop and left me blocked in behind a truck. The guy said “I’ll be right back to move the truck”. Never returned. 15 minutes later I walked in asking if someone, anyone could move the truck. I waited another 7 minutes until someone finally moved it. Very disorganized. 😢

Morgan was awesome and kept us updated on the progress of our repairs! Very fair and honest! 100 % satisfied with AutoNation

Couldn't be happier with the treatment I received with this service department. Morgan was my service adviser and he was extremely helpful in making sure that I understood why the issue I was experiencing with my Chrysler 200 was happening (check engine light on for failing coolant thermostat) and what needed to happen. My car was there a little over a day, but Morgan called multiple times to give updates on where they were with the repairs, and I even got it back earlier than he estimated. I have taken my car to four different AutoNations (CDJR North Richland Hills, Ford Frisco, Ford South Fort Worth, and this one), and this is the only one that has ever actually done what they said they were going to do in the time that they said it would happen. This location is a little out of my way in terms of where I live/work but I will continue coming back.

I never had a problem with service or the buying process since dealing with this dealership when I moved here in 2012. This has been the only dealership I’ve dealt with and I’ve purchased 2 vehicles from here.

Purchased my 200 at this dealership and obtained extended warranty with free oil changes. Brought in for oil change

Service was prompt. Service advisor was great in reviewing maintenance schedule and recommendations.

My truck was in the shop close to 10 weeks.

Good experience. Knowledge staff. Timely. Was given explanation and updates throughout the process.

I do not recommend changing the oil in this place after my oil change had oil everywhere on my engine and battery. and they did not want to take care of my problem

Great service and great customer service Oil change and a recall

Brought my recently purchased used car to Autonation to have a problem fixed. The issue was resolved and fully covered under Autonation’s 90 day used car warranty my service advisor Morgan Herndon was great working with me and the warranty department

Ruined my entire day waiting for my Jeep to get fixed. Spoopsed to be ready at 103, had an 8:00 schedule appointment. Did not get it back until after 3:00 with only half the items fixed. Never again.

Complete incompetence. Will never visit here again. waited 5 hours for my car with my two kids under 5 after the car was supposed to be ready. trapped at dealership with my kids and no ride home until my car was ready. Y'all are terrible.

Very good experience. Everyone was friendly and made the process pleasant

Can't speak to the purchasing experience here (I had the nightmare experience at Grapevine Dodge), but I've always taken my Ram to AutoNation for warranty-related services. The quality of repairs is probably on par with what you'll receive at any dealership (meaning the hassle of multiple trips for things you feel "should've been resolved last time," etc.). Nothing stands out--bad or good--regarding the quality of repairs/techs (it's either fixed or it's not, right?)... HOWEVER, the customer service here has been very pleasant. I've dealt with several Service Advisors, most recently Kolton (for the last 5-6 visits). Kolton has gone above and beyond each and every time to ensure I ultimately walked away satisfied. He always calls me by name, follows up with phone updates, and is very polite. Truth be told, he is the reason I now stick with AutoNation NFW rather than going somewhere more convenient. I always ask for Kolton by name; if you're seeking excellent customer service, I'd recommend you do the same...

I received multiple letters from Chrysler for recalls on my Ram 1500. I called the Autonation Dodge Chrysler off of 35W and Golden Triangle. I literally called 10 times in a 2hr period and couldn’t get anyone to p/u in the service department. I then started calling the front desk asking to speak with a manager, and the girl named Tracy said no one was available. After calling back several more times I asked Tracy if she could get someone in Sales to walk across the hallway and ask them to pickup the phone. She said no one would do that for her and stated I would have to wait on hold. I called back and asked to speak with sales and explained to the salesman what was going on and he was nice enough to walk over and ask them to answer the damn phone so I could make an appointment. Upon arrival to my appointment 2 weeks later, I stood at the front service desk for 10 mins before anyone acknowledged I was even there. There was multiple people walking around or looking busy without very much work actually being done. Phones were ringing nonstop with not a single person answering them, instead all had noses stuck in computer screens. Finally a nice young man with tattoos all over his neck offered to help me so that I could get back to work. He seemed new to his position, but atleast had enough initiative to help me unlike all the others that would just walk by without acknowledging me. I have been to many service departments in my life and this one is simply broken. Normally you pull up, drop off the keys with a service tech and leave. Not here... The general attitude of this department is piss poor and seems like no one wants to do anything. There is no order in which customers are helped. If someone is working on something, phones go unanswered and people ignored at the front desk. I finally spoke with the general manager of the dealership and he stated he is aware of the situation. In my opinion if he is letting this continue, it is solely his fault. It is not hard to come up with some kind of procedures to run the service department efficiently and orderly. Sad part is anyone that goes thru this would NEVER purchase another vehicle there, atleast I wouldn’t!!! Total circus...

My 2014 dodge ram truck was involved in an accident and unfortunately my insure wanted me to take it to this AutoNation collision repair. I'll give the condensed version of the story because there's WAY too much that went wrong. They replace several steering linkage components on my truck including the rack and pinion, steering knuckle, lower trailing arms and my RC cross member to name a few. I had to take it back 3 times because of alignment issues and wheel wobble. At one point my truck ended up at the KIA dealership next door for the alignment because AutoNation couldn't handle it. KIA still didn't fix the issue. AutoNation replaced one steering knuckle that was different from the other steering knuckle and that caused all sorts of issues. They replaced my RC cross member with the wrong one and now my steel cover plate doesn't have a place to bolt to. The steering was a joke. Way too much steering play. This is just a few of the issues. I ended up having to take my truck to another garage. That's how all the issues were discovered. It's like a bunch of amateurs were tinkering with my truck. I received an email asking how satisfied I was with my service. In the email was a phone number to call if I wasn't satisfied. So I did. I thought the number was for a complaint line, but it was just the number to the AutoNation Repair Center. So I start to complain about my service and the guy on the phone was just useless because he' just listening to me. All fairness to him, he didn't really know the whole situation, but it didn't matter because I received no help. I requested a list of repairs to be emailed to me and he said he could do that. Never happened. He stated that the Collision Repair Manager ( John Reed ) would call me. Never happened. Total lack of service and the level of incompetence is staggering. Oh, and AutoNation the dealership is separate from the AutoNation Repair Center. I say this because they're both the same when it comes to service. The dealership is horrible at repairing anything as well. And, they break stuff and just leave it. I had to take my truck somewhere else when the dealership told me that my tires where causing an issue. I went to Discount Tire and they fixed the issue, but I was told by the dealership it couldn't be fixed. I've never experienced such horrible service from any dealership before.

Awesome experience. Larry and Derek really take care of their customers and have great positive attitude

Great experience with Don in Service. We had an issue come up during the routine oil change and he went out of his way to make sure we were taken care of. Always pleased to have my vehicle serviced here

do not buy a maintence contract here! wait times are extremely long. Normally 1 hour 15 minutes for an oil change. Today is "special" and after waiting 30 minutes in line I find that the wait time is 1 hour 45 to 2 hours. fun times 🙄

Work was done in a timely manner but techs left oily finger prints on the hood and on the inside, along with leaving radiator fluid in the catch pan after replacing the thermostat

In for oil change. Very slow service for a rainy Saturday. Got car and they did not reset oil usage indicator. Left oily hand Prints on hood. Had to wait to pay as only one person to take Cash. They let cashiers go.

Knowledgeable and prepared

Dropped off my 2015 Jeep Wrangler for "death wobble" on 18 Nov. (Lift kit was installed by AutoNation.) About a week later I got a call from my Service rep Brittany saying they were still working on it. I think I only called once to see how it was going. I tried to be as patient as I could with them due to the holidays and they said they were short staffed. I also tried to be patient knowing that death wobble is not easy to troubleshoot. They finally called me 3 Dec and said all it needed was a tire balance. $89.95 total. But, they knocked $20 off because it took so long. When I went to pick it up 5 Dec, I asked if that was the best they could. Yep, best they could... I mentioned that I bought two brand new Jeeps from them (my 2015 and my wife's 2016) within 3 days of each other in 2016. They had mine for over two weeks and all that was needed was a tire balance? I hope. I dropped it off with a full tank of gas and clean from a fresh car wash (on the outside), but they ran half a tank troubleshooting, which I understand, but they could've filled it back up. And it was filthy from sitting so long. I didn't know all this until I was already checked out and waiting outside when they drove it up and handed me the keys. Maybe I shoulda went back in. I'll say that Brittany and the staff were courteous and apologized for taking so long but they could have done better than $20 off. That had to go back into the gas tank. Disappointed.

service was good, the waiting area was ok, no fresh coffee made for customers, restroom was ok

It was a great experience and everyone was very courteous. My salesman was great and I would recommend him to everyone. The whole process was quick and easy so overall I had a great experience. Thank you guys!

Quick check in and getting the car back was quick also. Only complaint is the car could have been washed.

I had a great experience from beginning to end. My truck was completed in a few hours and the service rep called promptly to let me know. He let me know exactly what was done and when my next service was due.

Dropped off my nrecently bought jeep with a dead battery and they would not replace the battery under warranty they said it wasn't bad even though they had to jump it so i took it to a repair shop who tested it as a dead battery and i payed for the new one no problems since that. they dont stand behind them but they shouldn't put in junk batterys LUKE was bad customer service

This experience was terrible. In July they told me that there was a 2 week waiting period to get an appointment for my truck. They finally called me in November. I had it set up to get a loaner truck. When I got there they had given away my loaner and had no loaner available. I went back two days later. They had given away the loaner again that I was uploaded to have but they got me another one. I was called a few days later and told the noises that my truck was making were normal and there was nothing to do about them. This place is awful. I was talked to like I was an idiot. Brittanie is so rude. Don’t go here!

The work was done properly.

Service is horrible. It took two days to do a software update and oil change on my truck. I had an appointment at 730am they were done with the update at lunch. I went up there at 530 they still wasn’t done with the oil change said it would be ready for me to pick up in the morning. I went back up there the next morning it wasn’t done. They said they forgot to do it and that they were backed up so came back next morning and finally it was available to pick up. I don’t recommend autonation to anyone. I will never buy a vehicle from there again

They have put the customer first unlike a long time ago. They do work with you if you are buying a vehicle

Awesome salesperson. Streamlined service and the best products Love My new wrangler!!!!

Sales guy and finance guy seemed awesome when we arrived. We already had our financing from our local institution and they had a promise letter and told us to go ahead and come get the car. We live 4 hours away. When we arrived, they tried to sell us on everything under the sun. The only thing that I showed interest in was the extended warranty, but I'd already agreed to purchase one from my local institution that I thought offered more. Turns out it did when I called with some questions the following day. AutoNation did not was to give up on the sell of that warranty and there were some heated discussions between them and my banker. It wound up costing me more, but I bought the one from AutoNation with less benefits, but the car was for my daughter and I wanted to end the feud. So, if you choose your own financing, be sure to stand your ground when you get there. Was a great car though! At a great price!

My husband and I own three Mopars, so we do quite a bit of maintenance on them, and know what maintenance costs. When I started hearing a grinding noise on one of my tires, I took it to the closest dealership to have them check the ABS, and unfortunately I ended up here. I requested that they check the ABS and tell me if that is the source of the noise. They said it would take three days and a $155 diagnostic fee. So I left my truck. They called me the next day to say that they did a multipoint inspection (that I never asked for), listed off ten things I don’t need, then said I needed four new brake pads and four new rotors. After coming in and arguing with them for half an hour, I left having paid $155 without ever having a diagnostic done on my ABS & with an estimate of repairs well over $1300 for brakes. I took it to another Dodge mechanic who fixed the noise AND replaced my front brake pads and rotors for less than $300. I told these people over and over that I knew they were lying but they stuck to their story and insisted I needed four new brake pads and four new rotors. When I looked at their recommended repairs, I noticed that they were trying to charge me $222 for a brake light – one I replaced myself for $3. They don’t care about customer service or honesty. They care about getting every penny they can out of you and not giving you what you ask for. They stole my $155 and never did the diagnostic I requested. But as a lifetime Mopar driving family who is in the market for a new Jeep, we will NEVER come back to this crooked place for anything.

Rick and Morgan exceeded all expectations! They went out of their way to make sure all was taken care of in record time! This couldn’t have gone smoother! Thank you!!!

Excellent service from Joe DeSimone. We were in a rush because we had somewhere we needed to be at a certain time and he made sure the vehicle was detailed, filled up and that all the sales paperwork was complete while we were getting done financing. He was running from place to place and even aired up the tires himself to make sure it got done.

Arthur Basile is the bomb. Buying process and F&I were a breeze - both made my purchase a breeze. Thank you Arthur and Sales Manager Joe.

I purchased my Jeep at AutoNation Fort Worth because they had the vehicle I wanted at a great price and were able to get it financed for the payment I desired. I serviced my Jeep here when a software recall came out on it. They did a superb job and had me back on the road quickly.

Wonderful experience. The sales team went above and beyond to find us the car we wanted at a very fair price. They have our business for years to come.

They literally took from 8am to after 5pm to complete the work. Then, only one week later, I find that my windshield washer fluid was empty. It makes me question whether or not they serviced anything. This place is a joke.

Don was very helpful in the service department. Thank you!

Kolton did an awesome job making sure my vehicle was taken care of! Everything was timely and my expectations were exceeded. I will be going back!

I don't even know where to start with how well I was taken care of by Kameron Beal (Sales), Arthur Basil (Sales), and Raul (Finance). These guys bent over backwards to make sure I could drive off the lot in a new truck. I really appreciated their honesty and sincerity, but most of all how they listened to what I was wanting and needing and using that to get me into something I would love.

I don't even know where to start with how well I was taken care of by Kameron Beal (Sales), Arthur Basil (Sales), and Raul (Finance). These guys bent over backwards to make sure I could drive off the lot in a new truck. I really appreciated their honesty and sincerity, but most of all how they listened to what I was wanting and needing and using that to get me into something I would love.

Scheduled an appointment for three recall items. Was told parts were available for 2 of 3 recalls. When I picked up my truck one of the recalls they insured they had parts for they didn’t and the one they said they didn’t have parts for they did. Second time this has happened so I’m not very confident in what they tell you in this regard.

Customer Service Rep was great. Send PM coupons for future services.

I don't even know where to start with how well I was taken care of by Kameron Beal (Sales), Arthur Basil (Sales), and Raul (Finance). These guys bent over backwards to make sure I could drive off the lot in a new truck. I really appreciated their honesty and sincerity, but most of all how they listened to what I was wanting and needing and using that to get me into something I would love.

Really professional, on how they handle their business and customers.

No help unprofessional and don’t expect service!!!!

I bought this truck new in 2008 and when I wanted to get rid of it, my wire wanted it. it has been serviced at the North Ft Worth location religiously and in the last year, the service has been horrible. This is an example of how well they do their multi point inspection. Feel free to contact me at smair58@gmail.com

Had poor experience. Almost impossible to get ahold of anyone by phone. Made appointment for recall work and to have possible transmission issue looked at. When I dropped it off to Morgan last week he didn’t recall our appointment and then told me that the transmission guy was out for a week but that the recall work would be done. A week later I call to get an update.. no answer, no call back. I left 4 messages with different people and voicemails (including a manager) over last 2 days and still nothing. I went there this afternoon only to be told that the transmission guy is 2 weeks backed up and he is “ticketed” to do it all so absolutely nothing has been done. No answer as to why no one returned calls or why they didn’t let me know this. Meanwhile we’ve been going crazy managing 4 schedules with one car! Morgan’s answer: “I don’t do the ticketing”. Not acceptable. No response to why he hasn’t called or given me an update. My car would have sat there up to 3 weeks with nothing! Needless to say I will not be bringing any future needs to this dealer. No customer service.

I had an issue and concern. I had a recall notice and needed other items done. the recall was important and the tech Chris seemed to be knowledgeable and help at first. after 3 days I hadn't heard back..I called. Chris said his supervisor was on it. The recall was done and the other items were almost complete. The next day I called in to find out..they had NOT TOUCHED MY CAR YET😞 I was not happy being LIED TOO.Joey the service supervisor took care of the stuff in less the 4 hrs. However..I still have an issue that was not properly fixed😞I like Dodge products..but not the BS with service. Keep a coin handy...because its a toss up.

Had a great experience. The rep was knowledgeable and courteous.

AVOID THIS DEALERSHIP AT ALL COST!! Mr Davis Baker your employees are lazy and do not care about your customers! Raul is the worst of all. We tried to work a deal and he really did not try at all. You must sell a lot of trucks if your employees don't care! You have an F at the BBB and it is well deserved. Raul is full of excuses and he is named on other reviews for how bad he is at customer service. I will tell everyone I can about how bad your dealership is!

Sorriest dealership in North Fort Worth, Be wary of the deception and lies! Sales staff needs firing from the top down!

Don Ferguson is an absolutely fantastic representative of Auto Nation. He is courteous, professional, and fair. Being in the service business myself I am able to spot a true professional. Don is worth his weight in gold. I give my compliments to you for having him on your team.

had an unusually good experience buying a new car....Larry Rivera was excellent in his knowledge and ability to navigate the transaction.

Ms. Armstrong was and is very polite, knowledgeable, and very respectable. It was a great pleasure to see someone that is customer focused.

Highest price parts of any Dealer in the metroplex. Period! Blower motor for Ram is over $100.00 higher than all the other mopar dealers. Service example; horrible!! One would think if you have a 4 time returning Ram customer to your dealership that you would bend over to help him or her if the exact same problem has occurred 3 times before. 1. Wants me to schedule an appointment for a 7 minute install. Really! Pop off panel, 3 screws and plug it in. 2. Can’t get to my truck for at least 3 Days after drop off. 3. Won’t work with me through Chrysler extended warranty to install the part myself thus expediting the repair. 4. Dealership Wants to charge me $389.00 through parts for a $116.00 part which I ordered it through Autozone. BTW. It’s made in Canada. Mopar part is junk. 5. After this ....My next new truck will be a Chevy or a GMC. absolutely the very Best service out there.

The guy Moses is an awesome and knowledgeable representative. Highly recommend him...overall great team!

actual work experience was great. only problem was trying to call to set up appointment. called at least 5 times before getting someone on the phone.

The salesman mr price was very knowledgeable and friendly. He works with the customers to satisfy their personal needs.

Great sales team and great prices.

Good service, completed recall data update with ease..............

AUTO NATION HWY 35 NORTH FORT WORTH ASK FOR ALEX

Fill up the windshield with washer fluid

Worst experience ever. Had oil leak that another shop pointed out and told me to take to dealer since it was under factory warranty. At Autonation they looked at it and referred to it as oil seepage and that is not a leak. Also stated that it was able to be wiped up with a rag. I asked what was able to be wiped up, and the service guy stated the oil. I stated yes the oil that is LEAKING OUT!!! Seeping is the word they tried to use to get outta doing the gasket repair. I said as soon as they were willing to tell a customer that is about to be buying a vehicle from them that oil may deep out of the vehicle and that is fine cause it is not a leak and not covered, then I would accept that. Cause they know that is not what is stated when purchased.

Worst experience ever. Had oil leak that another shop pointed out and told me to take to dealer since it was under factory warranty. At Autonation they looked at it and referred to it as oil seepage and that is not a leak. Also stated that it was able to be wiped up with a rag. I asked what was able to be wiped up, and the service guy stated the oil. I stated yes the oil that is LEAKING OUT!!! Seeping is the word they tried to use to get outta doing the gasket repair. I said as soon as they were willing to tell a customer that is about to be buying a vehicle from them that oil may deep out of the vehicle and that is fine cause it is not a leak and not covered, then I would accept that. Cause they know that is not what is stated when purchased.

Although it was not my preferred way to spend a saturday morning the service center got me in and out is a timely manner.

Awesome experience. Kameron worked his tail off to find the right truck for me! The process was smooth and Kam was very thorough. He even called a couple days after my purchase to make sure I still loved my new truck. Kennedy (the finance guy) was also a pleasure to work with. I recommend autonation! Walk in and ask for Kameron Beal!

Came in for a nail in my tire. I was in and out in a little over 30 minutes. Thats pretty impressive. However I was overcharged for the service for about $58.00 dollars when it should of been $15.00. Megan Kinard called me the next day to alert me to the mistake. Was very apologetic and fixed the issue right away and then sent me a follow up email reaching out to apologize again. AWESOME THANKS MEGAN!!! I'm new to the state but I'm blown away by the excellent customer service. OK ok you got me I choose you to service my Ram truck moving foward. Thank you good job AUTO NATION!

Excellent customer service by Kolton. Short wait time for oil change.

Great knowledgeable, helpful, amiable people to deal with and express, efficient service with attention to Thanks!

I'm surprised at reading some of these reviews. I've been here 3 times now to the service department (twice for recalls and once for service) with my 2017 Pacifica. I've had excellent customer service when I call and when I came in. I appreciated the fact that they weren't trying to pressure me into unnecessary servicing like previous dealerships. So far I've had a very good experience - MUCH better than the dealership in Arlington.

Had trouble getting someone to answer the phone, but the service was good

This dealer makes the buying process stress free and fast with fair and honest pricing/negotiations. This is all because of courteous and professional staff. This is my 4th new car purchase from them and I will be back for number 5.

I had to make an appointment a week out due to their inability to get to car. I arrange for a rental car. When I brought the car in, no rental car had been requested by the shop or was one available. One of the recall items couldn't be fixed because they didn't have the parts. My repair item was looked at and they said they couldn't do anything about it. It was all my fault. Not a very good way to treat clients. Very disappointing.

Vey polite and helpful. Thanks for keeping me posted on the service.

Good experience would buy there again.

Quick and courteousness. Helpful, polite, well communicated

Was told it would take an hour to an hour and a half, my car was done in 45 minutes. Everyone whom I had contact with for this was very friendly and helpful.

Very courteous service advisor greeted me as soon as I arrived. The recall was done promptly and finished 15 minutes earlier than promised. No attempt at cross selling additional repairs which I appreciated.

Service Department has the worst customer service I have ever experienced!!!

Not sure if they were trying to rush to satisfy me to get my truck out of the service department but they forgot to tighten the lug nuts. Wheel came off after about 1 1/2 miles. I had to call the towing company and wait 2 hours in 100 degrees heat. They wouldn’t come get it. They of course gave me a truck to drive while mine was being fixed and took care of all new repairs. Nothing on top of that.

During my last oil change, something was done incorrectly, so now oil is leaking from my truck and I need someone to look at it. I’ve called multiple times today, with the promise someone would call back ASAP. No one has called and when I call back, they transfer me to someone’s voicemail. Their service department’s customer service is extremely lacking. I’ve never had trouble like this at other dealerships.

Took truck in for “”pulling to the right” problem. It took a week and when we picked up truck, it is still pulling to the right. We returned to the dealer and they evaluated. Agreed it still has a problem. Will need to set another appointment to address. Surprised that the truck was not driven or checked before releasing.

Everything was great but I would like to have on-site complimentary car wash avaliable after service. I feel like that is the only thing that is lacking from your service

Friendly and helpful, the sales person was knowledgeable and quick.

Amazing purchasing experience. Larry was not only attentive to me but my kids also.

Fast and easy. Just a quick oil lube filter change. Checked for recalls and everything for me

My service was friendly, courteous and professional.

Don Ferguson and the AutoNation Service Dept. are most amazing. Don always seems to over deliver for me. His work ethic and customer service skills are second to none. I really appreciate him getting my Jeep in and out within hours when he had numerous amount of cars to take care of before me. Also, his troubleshooting skills are spot on. He usually can diagnose the problem over the phone, which completely amazes me. DON, job well done as always Sir!! Thank you so much for taking care of my Jeep and I. Take care

I was quoted an estimate one hour to a maximum of 1 1/2 hours. The service started at 10:45 and was not complete until 2:20 PM. It is my understanding that this recall was for a software update only.

Kameron and Kennedy: I could not have found any better guys to work with than these two. We immediately kicked it off and even though I was there for a long while, they didn’t make it feel as long as it was. Kameron did an amazing job at listening to what I really wanted/needed and Kennedy is just a rockstar all the way around. They both worked with me and my budget and I’ve never left a dealership as happy as I was that HOT day.

Kameron and Kennedy: I could not have found any better guys to work with than these two. We immediately kicked it off and even though I was there for a long while, they didn’t make it feel as long as it was. Kameron did an amazing job at listening to what I really wanted/needed and Kennedy is just a rockstar all the way around. They both worked with me and my budget and I’ve never left a dealership as happy as I was that HOT day.

dropped car off at 7:05 am. Received courtesy ride to work by 8:05 car was ready.

I went to speak to a service advisor on Tuesday to see what I was in store fore. He recommended that I make an appointment. I made an appoint for first thing Friday and was told my repairs should be a one day thing. I was skeptical of this. I left my vehicle there Thursday night so that they would have it first thing Friday. When I dropped it off, the new advisor told me it could get pushed back into Monday or Tuesday, which I thought was more realistic and perfectly acceptable. I did not receive a call on Friday, so I assumed it would be pushed back. When I didn't receive a call Monday, I called to check the status and was told that they would let me know when they had info to tell me. That's acceptable. On Wednesday I called and was informed that they hadn't even taken it back in yet.....the service advisor told me that they were 7-10 out on vehicles and that I should have been notified of it at the time. This was the same advisor that told me it should have been a one day thing! So I asked him if having an appointment gave vehicles priority he said that it did. Then I reminded him that I had an appointment and asked why my vehicle hadn't been seen for nearly a week and no one had bothered calling to tell me. His reply was that they were really busy and that all vehicles were taking 7-10 days. This is simply unacceptable. I asked them to have my Jeep ready because I was going to come pick it up. When I arrived it was parked up front and the young lady at the front desk was very nice when giving me my paperwork on the work that wasn't done. Oddly, the service drop off was full of cars that were being left for repair. This place does not have their act together. I will never use them for anything in the future.

Repair was fine. Go me in quickly. AC worked better after repair

I had an appointment on a Monday morning to have 2 recalls fixed on my Jeep, it was a very busy day to say the least but they got me right and into a loaner car for the day.. The service manager went above and beyond to make sure I was taken care of.. I would recommend them to anyone..

Great service, got me taken care of , no problems.

Staff was quick and courteous as always. Checked in and all service points completed within and hour and a half as told over the phone. Only feedback I would provide is - Get a carwash and provide complimentary car washes for your customers with services. I was a customer of Toyota, this was something they provided that I appreciated. :)

Overall service is good. Its about customer service. First they don't know that you are a long time patron. They tell you the length of time your car will be needed and don't have it ready in that time. Mr. Scott and Mr Moses are nice and I understand they are busy. This has happened to me the last two times i had recall notices.

This is the worst service we have ever had at any dealership. Appointment set (way in advance)for early in the day & by 1pm they still hadn't looked at it. They dont keep you informed & don't call you back. They had to order a part- "We'll call you when it comes in". Never Happened- Called after a week & a half- "oh yea..uh...we have it !" Its funny- we went there when we purchased but sales staff was horrible. Bought elsewhere- guess we should go elsewhere for service too !

Took the truck in for an oil change and some recalls come evening so they could work on it the following day. I said I needed it back by noon they said sure no problem. I got a call at 5pm and said that it was ready. I asked for a ride to get to the dealership and it was like I was asking for a million dollars. Then service advisor called and stated that the driver gets off at 530 and that he has been trying to call me. Please let me tell you that it was already 535 when I got the return phone call which I was waiting patiently watching the news. Then I got my truck back, they didn't even wash it, and now my headlight doesn't work. Replaced the bulb and still nothing. Now I have to take it back again to see what happened! BTW I didn't pick up my truck till Saturday morning. Very disappointed with this dealership. if you are going to be late just pick up the phone and call so that person isn't waiting for you ALL day!

Great customer service by far! Demarcus and Aaron did a fabulous job finding me exactly what I was looking to buy. I will definitely recommend this location to others.

Nicholas Bertrand was AWESOME! He was very patient, caring, and gave us excellent customer service. I would recommend him to anyone.

Our buying experience was incredibly easy. We did everything over the phone, showed up, drove it, then signed the papers about an hour later. Will definitely go back for future purchases.

My whole experience was just wonderful and Don is an amazing Service Advisor. He's always friendly and helpful.

Demarcus and Kennedy made this a pleasant experience.

Customer service is horrible. I pulled up to the drive sat for 5 min. No one came so I got out walked in & everyone just looks at me . No hello nothing . Mind you this is my very first time there I don’t know what their procedure is . I then kindly interrupt the first person sitting & let him know I have an appointment. He says who is your advisor & I tell him . He points her out she’s on the phone & Says just motion to her you have an appointment. In my head I’m thinking really ??? He waives her down & she says take her info. He heads out takes info & says we will get your truck back . I have to ask him where do I wait & will someone come get me ? He says yeah . Hour goes by I have to go check on my truck & my advisor Brittany says oh yeah almost done we will pull it up . 15 minutes later pulls up & says cashier will check you out. Ok well where is that ? Cashier says I owe which I have a service contract that covers my oil changes. The guy taking my info asked if my contract covered tire rotation did I want it done I said yes. Well it wasn’t covered & they did it anyway without asking . When I pay at customer service cashier says ok i ask where is my car parked ? She says isn’t it outside ? I said ma’am this is my first time I am not sure where everything is . Just a horrible experience all around .

Representative was pleasant and friendly, advised the service would be about an hour. Turned into 2 hours. He accidentally let my door open into the wall causing a small chip on door edge. I touched it up with paint loaned to me by the body shop which wasn't an exact match. Accidents happen. Once I reminded my advisor of the paint chip , we went to the body shop where he was going to do the touch up himself. I opted to do it myself. The proper remedy would have been to have an experienced painter touch it up properly.

I have never purchased a vehicle & was so glad I was able to get a brand new Jeep to call my own. Everyone was a pleasure to work with and very helpful.

Great place to shop for a car. Received great service from Alex Hampton. WTG Alex!

Recall UO5 or something like that. For them to check the “AutoPark” system. They said going in that it would be a job that might take 30minutes or 3 hours. We lined up a ride home with the courtesy van and Charles was the driver. He and I had a great conversation both going to my house and then when he picked me up. Great person! Stephen was my associate and was very businesslike and friendly. I read a lot of the reviews prior to writing this one and am surprised that they had such bad experiences. I purchased my 2017 Durango R/T from this dealership and I couldn’t be happier. Beats the heck out of having to travel all the way to Arlington like I used to for the Challenger. Now, I take them both here (when I need to). Keep up the good work and maybe those folks that are named in the negative responses need to have a nice little review with management. You are a “service” representative of a “service” organization. The key word is Service. If you can’t provide that, then maybe a different occupation should be a consideration?

Not surprising, I was told one thing by the salesperson and then found out different later. One of the reasons I liked the Jeep we ended up with was the UConnect app that it was supposed to connect to for remote start, door locks, and whatnot. We weren’t able to get the app to work and was told that we needed to set up a mopar.com account, so we did that. Then, we weren’t listed as the owner on there, so we sent in all the paperwork (which was messed up because of a typo and we had to go back and sign it all over again). Finally listed as the owner on mopar.com, the app still wouldn’t work. Then I contacted Jeep directly and after they looked up the Jeep’s VIN, they informed me that it doesn’t have the ability to connect via the app. Kinda disappointing to be told one thing and then learn another later. My brother had a similarly bad experience when he purchased his Jeep Rubicon a couple months prior. I should’ve known better, but I thought that it would be an isolated case. The car itself is okay, after purchasing and getting a better look at it, we started noticing some small issues. Like scratches in the paint that we didn’t see in the dwindling light when we were there for 4ish hours waiting for paperwork to be completed. Not feeling like I could trust the dealer to have told me the truth, I purchased the CarFax because they don’t provide one for new vehicle purchases. At least they hadn’t lied about being the first owners, but a little disheartening to see it listed for a couple grand less than the “AutoNation Price” but oh well. Live, learn, and go to a better dealer. I’ve bought 4 cars from a dealer over the years and this is the only time I’ve felt cheated by one. I will not be returning to AutoNation when it’s time to replace my truck or purchase something for my step-son.

We were visiting family in Ft. Worth when we started having trouble with our 2017 Pacifica. We were getting all kind of codes on it. We were heading back to Indiana the next day. We went in on Friday about 8 a.m. and were met by Don Ferguson. He plugged in to it and found some problems and was able to get it in to get repaired, Also the shuttle guy was really friendly taking us to our sons home and again picking us up when van was repaired. We found out it was the battery, which they replaced at no charge since it was under warranty. We found that everyone there went out of their way to help us out. Thank you Don for all your help. They made a bad situation into a good one. We made it back home to Indiana without any trouble. Thank You All!

Morgan has excellent service He always take care my car

Third time is the charm of bad service . Given the run around multiple days on same issues . Service men are only as the good ppl behind them . I am sure my guy didn’t have that . Contacted service manager with no better help wasted a day on his word .

The salesman was nice he made sure I test drove the car I was interested in so I knew to make sure I was happy with what I wanted, finance person sat down with me and on where I would need my payment and went to work come back with my options and that i was satisfied on my new car

I bought a vehicle with them had an airbag lite come on was in that area and they took care of it within an hour!

MY 2014 Jeep Compass had a recall and Chris my advisor was excellent. Brought my Jeep in one evening and competed the next morning. Thanks Chris for the excellent service and proff. help

Alex was helpful in our selectipn. He is knowledgeable about what products were available.

My past experiences with dealerships went something like this: when salesmen saw me; a single woman walk into a dealership, I could see the dollar signs in their eyes; all they cared about was making that sale. Finally there was a salesman who actually listened to what I had to say. Arthur Basile was attentive and treated me with respect. There was NO pressure! Arthur took the time to answer all of my questions and was with me through the whole process. I don't want to write a book, so I'm just hitting the highlights here. Also, this is the first review I have ever submitted. My suggestion is this: it helps to do your research and have a good idea of what you want BEFORE you visit the dealership. Be familiar with any discounts and rebates being offered. This saves time and energy. Lastly, the only reason the buying process only received 4 stars was that though I paid with a check, there was still too much paperwork and it took longer than I expected. I will definitely contact Arthur Basile when it comes time to purchase another vehicle!!

Quick painless transaction. Ty was a great sales person to work with and the financing went smoother and efficently.

Very well supported. My service rep, Dave, was very professional.

Took my truck in for airbag recall, all went well until I looked at inspection they did on my truck while they had it. Everything they checked showed it was in great shape including brakes and air. What they failed to put was my back breaks were shot, metal to metal which I knew and air conditioner doesn’t work at all but they put it was in great condition. I didn’t take it in for any of that but don’t waste your time filling out paperwork that is irrelevant. Other then that it was a fine experience.

Robert Shaw and his were amazing. Repairs done with great timing and with great customer service.

Arthur was amazing! I thought I would never get out of my old granny car I call it. He took his time to find me a great deal and got me into an awesome car. So excited and thankful. Y’all are great.

Very good customer service they go above and beyond to take of you that’s why I continue to take my Tam truck back for any service or repairs they treat people with respect which is hard to find now days.

I had a wonderful experience buying a new Jeep Cherokee from Auto Nation in N Fort Worth. Jeremy Brannon was knowledgeable and very helpful in my purchasing. Thumbs up to Aaron & Kennedy in Finance too.

Took our “new used” truck in for the airbag recall. Easy to schedule, they got me in and out in the estimated 2 hours. Offered free shuttle service to Calella’s or Alliance town center (I declined). Service department at least seems to be on top of things.

I LIKE THE THEY TAKE CARE OF THING.GOOD PLACE TO GO TOO THANK YOU MR THOMAS RIVERA.

They got me in and out muck quicker that expected. Which made for a better day.

Horrible service, I was told they would call me back about my plates coming in and never got a call. They transferred me and hung up on me several times and now I just have to go to the DMV and pay for my plates.

I’ve had a great experience all the way around. My salesman Jim Gladhill and the entire staff were all great. Very helpful sharing their experiences, ideas, and opinions on the initial build and my aftermarket build. And the finance could not have gone any smoother. Essentially, I felt they were treated me more like a friend than just a random customer. Their service department is great too. After having service done, they follow up to see if everything is ok and working properly.

Poor service after the sell, I have not received my plates and my paper ones have expired. I’ve called to only get the run around or someone to tell me they will call back, but I have not received a call back.

Sales associate (Lathan) was great, very helpful; however, once we reached the finance department we almost walked out without buying our truck due to the rude, unprofessional and high-pressure sales tactics of the financial associate. We can not evaluate the sales manager, seeing as we never met him / her the entire time at the dealership. If we had to deal with Richard Hess again, we would car shop somewhere else, he was without a doubt the worse financial associate we have ever dealt with in 30 years of new car purchases. Also, before leaving the dealership please thoroughly inspect your vehicle for hail damage, we noticed two - three hail dents on the roof while waxing our truck the following weekend.

Sales associate was great, very helpful; however, once we reached the finance department we almost walked out without buying our truck due to the rude, unprofessional and high-pressure sales tactics of the financial associate. If we had to deal with Richard Hess again, we would car shop somewhere else, he was without a doubt the worse financial associate we have ever dealt with in 30 years of new car purchases. Also, before leaving the dealership please thoroughly inspect your vehicle for hail damage, we noticed two - three hail dents on the roof while waxing our truck the following weekend.

I loved the service Arthur was the best and I got a new car yay 😁

Steve Roeder is the BEST. Service was hands down a 12/10 from looking to application to finance. I won’t go anywhere else!

The whole team was beyond great.The service was outstanding

I took my vehicle in for warranty work and an oil change, Kolton took care of everything for me! From drive up to drive out he was there to help me. I really appreciate his excellent customer service and look forward to working with him again!

I have had the worst luck at getting service done on my Jeep here! Three times I have tried! I do not understand why you make an appointment to be told that its an 1 1/2 wait. Told the guy I have an appointment and he says that I still have to wait in line that the appointment is just to let them know I am coming in. What a joke. There were 8 cars lined up and not one person even came out when I pulled up, went in to hear this garbage!! Not a good way to treat your customers!! I will definitely give my money to another shop!

I went in for an oil change and tire rotation and left with those done and $500.00 worth of other critical services completed! Those guys sure take care of your vehicles!! Can I borrow some money???

The Autonation team worked hard to make sure that my family was taken care of and got us into a great vehicle. From the service crew to salesman to finance team, I was impressed with their honesty throughout the process. I would highly recommend Autonation North Ft. Worth to anyone looking for a vehicle.

Mr. Black did an excellent job. He was very helpful and considerate through the whole process. Thank you!

So much help and upfront and honest of the price range I could afford. No haggling they helped me find the best deal within what I wanted to pay a month and even if I didn’t buy from them they were okay with it. Great people!

This is the second car we have bought from this dealership/location. Demarcus was awesome! He took care of us and helped us find the perfect Jeep Grand Cherokee! We love it! The buying process was smooth and easy! Thank you Demarcus!!

First Class dealership with a very large selection of Jeeps.

I took my car in for a factory recall. The car came back to me with 3 broken interior parts. I waited a long time to have this car. I certainly don't appreciate it being broken apart over a recall. One piece was ordered by the customer service tech. I didn't find the other 2 broken parts until I got home. This isn't what I expected from Chrysler. I'm upset and disappointed.

I would suggest autonation go with an undercover group and try to do business with yourself. I have a dodge ecodiesel with 63k miles and a bad motor and it is a expensive parking lot ornament at your dealership. It has been their for over a week. Have not received so much as 1 phone call regarding the status of my vehicle. Your business model makes me feel like I am the bad guy because I am the one who has to inquire about my vehicle. Getting customers to come in your door is an expensive part of doing business. How much does it cost when a customer is a one time and never again ? And I have no confidence it will be fixed right.

So they didn’t have the Jeep I wanted but they found it in Spring Texas (200 miles away) I was told that it would be there that afternoon, but was called and told it missed transport so I went and signed the paperwork to buy and have the Jeep brought up to Fort Worth. I was told it would be in the next day, then low and behold I was called and told it I missed transport again. It took them 3 days to get my Jeep brought up. I was told I would not be charged the transportation fee but guess what? They didn’t actually wave it like they said they would. My name is Joseph Roberts. My sales man is named Ty. I can’t remember the guy that I signed the paperwork with or the guy who sets up the transportation but I will never and I mean never do business with this dealership again. I recommend anyone else looking for a vehicle to go somewhere else.

I haven’t gone there in over two years, but I continue to get service surveys. The service department has my name and email address confused with another customer. I get some of that customer’s recall notices. I’ve mentioned the service manager to no avail.

I had to take my Jeep here bc of a recall. The service “advisor” said I could pick it up if it was after 5 at sales. I got there and the poor receptionist couldn’t find my key and not one sells person was interested in helping her. This was on a Saturday, so I didn’t get my car back until The service center reopened on Monday. The advisor said “I did my part. The receptionist should have walked the keys and paperwork over”. No sorries and refused to deliver my car so it interrupted my husband’s work day. I definitely will not ever buy a car from them. Horrible customer service.

Don and James did a great job, took care of a recall issue and a leaking headlight, while I waited. Don kept me updated as to when to expect it to be done before he left for the day.

Very happy. Went to a different dealership before coming here. They tried to take advantage of me and switching numbers. Came here did not have to go back and forth. I told them exactly what I wanted and they had no problems getting me there.

Great experience my only comment the coffee pot was out of order

I would recommend AutoNation Dodge North Fort Worth very highly! We were treated royally and put up with me looking at lots of trucks and styles and then changing my mind at last minute. They were very fair on our trade in as well. Larry Rivera is a credit to the company and as fine a salesman as we've ever met. I would buy again from them, this is the third truck we've bought from them.

The staff was unbelievable nice and straight forward! There no mistakes or anything that I can complain about. John Charles C was and will continue to be our sales Man! I highly recommend this experience!

Purchasing a new Jeep was hassle free and a pleasant experience. Our salesman was very knowledgeable and helpful. The service on our other vehicles has been excellent.

I have a service contract with them. They did an oil change and tire rotation as asked for and they told me about a recall that was taken care of while they were servicing my truck. After I got home and was looking at the paper work, I notice they have my information mixed up with some one else. Half of my information with half of the other peson.

Took my wife's new Jeep in to have a simple flat fixed. Work was done promptly and for a fair price. Only issue is that when i was driving home, there was a rattle in the rear of the vehicle. When I got home I looked into the recess where the spare is stored and the spare and all the tools and jack had just been tossed in and everything attached was laying loosely in the tire recess. Guess it was just too much trouble for them to put the tire, jack, and handle, etc back where it belonged. Guess I should have driven it back to the dealership in Grapevine where she bought it. Their service has always been superb.

We were met by Nicole. She was very informed of the vehicles shown which made the process quick. The finance dept. expidited and got us on the road in no time. Thanks for a great experience

Was a great experience overall. Staff exceeded my expectations!

Great experience start to finish. We will definitely be repeat customers. I liked that they brought us all the numbers upfront and explained everything in detail. Not like my prior experiences where they bring you a piece of paper with your payment number on to sign. Automation took the time to show me where all the numbers came from. Prior dealerships left you guessing. I would definitely recommend Avery and Derek. Thanks for making my car buying experience so great

I will never go to them ever again! They take advantage of people and charge them for unnecessary repairs. They say things are broke then you take the vehicle to a different mechanic and a 10,000 repair turns into a 900 dollar repair. Which earlier in the year had a 17,000 dollar repair because of bad fuel. Just ridiculous! They originally sold me a vehicle that had been deleted then said put it back to factory, reinstalled DPF back on but did not change sittings back to factory. They had longhorn decoys on vehicle so I was under impression it was a longhorn but then learned it was not. I could go on and on and on but I think I've said enough.

It don't get any better than this............................................................................................................................................................

It was the easiest car buying experience I've ever had!

The service department give no F. Don is the laziest non service person there. Still waiting on the service manager to return my call. Won’t hold my breath. Find somewhere else to take your business.

Overall great experience with Nicole Fessler, she spent quality time providing complete details in the different Jeep packages. Her personality encouraged my wife and I to purchase the Rubicon from Auto Nation. Also great experience with CFS Manager Aaron Charles.

We got my boyfriend a truck yesterday and Steven Roeder was amazing to deal with!Not only did he make sure we got an amazing deal but he had made sure everything is perfect before taking our truck home! I will always come back to buy from him for many years to come!!!

Auriel was very professional and very proficient. She was a pleasure to do business with.