Took my RAM 2500 in for an oil change and warranty work. I dropped the truck off on a Monday and told them I had to have the truck back by the end of the day Wednesday to go on a trip. They called me Tuesday morning to tell me it was done and ready to be picked up.

Do not trust the management. They gave me a price to replace a bumper and tires. Then when I said do it the GM David said no.

We were driving around to see what was available in the Jeep. Luckily, when we stopped we met Tony right away. He was helpful, honest and had ZERO pressure put on us. We truly appreciated that. Tony went out of his way and made our buying experience one of the best we’ve ever had. Finance was super easy and fast. We appreciated how they do business and we will be loyal customers !!

These guys took care of my wife and I. We just got a suv and actually had a very small crack in the windshield, they replaced it and delivered it straight to our house. I recommend them. 10/10

Quick and easy! Logan S. Did fantastic and communicated back and forth quickly and down to earth to make this purchasing feel like a personalized experience. I’m a small business owner that was in need of a new vehicle, this is the dealer to work with if you want a seamless buying process.

Extremity slow service

I’ve had my vehicle for 2 plus months now and I have yet to be provide the repairs to my used vehicle I purchased as signed on the contract, I have brought in my vehicle numerous times after discussing times for repair with the dealer. Each time I bring the vehicle in I do not have a vehicle for at least 5 days, and every time I bring it in the repairs that we’re supposed to be fixed are not done. Getting tired of going to this dealership

Terrika helped my purchase a new hellcat and I couldn't be happier with how helpful they were. Any questions I had , they were on top of it .

Great customer service!! All the Staff is friendly and answered any questions needing answered. I was taken care of fast as they assured. I was in and out in no time. Definitely recommend this place.

My car had to wait at the dealership 5 days before they had time to look at it. They did not have the parts to make certain repairs like fix the brake light indicator and replace the radio. The repairs that were done were over priced in my opinion. $2,769 dollar repair bill and not everything was fixed. They stated in the repair bill that I the owner declined certain repairs, I did not decline any repairs but was told the brake light sensor part would not be available until February of 2023. So they made false statements on the repair bill. I will have to find a service provider that does a better job, completes the requested repairs and is honest about what was said. The repairs that were done so far seem to be working good.

Was great to deal with. Really liked the sales team

Bought several from Autonations and have a good service department

Everyone that help us was wonderful. We had our grandson with us and you know how 3year old get little loud.. everyone just talked to him. One guy made him a paper airplane and was playing with him., another showed him is motorcycle helmet (since he seen on desk an was talking bout it.) Then we went out to see bike he love it!! Jorge was just wonderful and answered all our questions. Thank you all at auto nation ft worth.

Thanks Logan, Shawn, and Raul. I love my VENZA. You did a great job in making it happen.

Logan was beyond amazing and helpful. I was completely stressed in the beginning of this process in buying a new vehicle. Throughout the duration of the sale he gave me peace. Beyond happy with my service and Finance manager at this location.

Jorge was just wonderful and answered all our questions. Thank you all at auto nation ft worth. Everyone was just so sweet to my grandson.. from making paper airplanes, showing motorcycle to fist bumping him when they shook our hands.

Stephen offered the best customer service I have had at this location. He went above and beyond to let my experience be a smooth and quick as possible.

Love going to autonation. Bought my second car from them and my son bought his as well.

I made an appointment for my AC not blowing cold for a Tuesday morning. Still under original warranty. When I got there I was told I'd need to leave the truck for at least three days, that's fine and I proceeded to ask what they were going to put me in. Loaner cars are all out... At auto Nation,... Where you boast about all your vehicles. Well I don't know a single person who can do without their car for almost half a week. I am going to ask him what's the purpose of the appointment and he just said that they're really backed up so I suggest you guys hire more technicians. He gave me a resolution of coming in on a Saturday morning first thing and they should have me in and out. So because summer is coming up and I really want my AC fixed I did 7:00 they open the gates and I tell them about getting the AC looked at and he said we are going to need the car all day. Mind you, I'm second in line so you know first come first serve on Saturdays but no matter once again I'm left without a vehicle. I wish they would have offered me a diagnosis and then scheduled me to fix it when they figure out what the problem was and then possibly have a vehicle for me to be in to inconvenience me as little as possible but whatever

I enjoyed buying my latest vehicle here. Great car buying experience with Sales person Tyler and finance Raul. I highly recommend this dealership.

Service department is a joke. Left more voicemails than ever talked to someone and they never call back. Quick to sell you a vehicle but definitely don’t want to support post sale. I have had nothing but issues with a brand new Ram and even more with the service department.

You guys made it easy to sell my truck. Sean did a great job letting me know what all I needed to bring and guiding me thru the process.

Dana was excellent. Super fast service. What started as a long morning turned into a breeze, and all bases were covered!!! Thanks Dana, and thanks to the crew.....

Great service. Took care of my 2020 Ram 1500 Limited with no issues. Courteous and friendly every step of the way. May 2022- Great service by Dana and Janey. Took care of my issue on my 2020 Ram 1500 Limited and offered the recommended maintenance services. Great turnaround and awesome service.

Good service on my oil change and preventative maintenance. Got out faster than expected!

That was one of the best car buying experiences I've ever had. Logan took care my husband and I from the first phone call. He knows his cars and he doesn't waste your time. Everything was so fast even signing the paperwork. I can't get over how amazing the entire staff was. From Shawn in finance all the way to the amazing cleaning crew who detailed the jeep so fast for us and did an incredible job. I will only ever shop for cars here. We drove from Granbury because the dealerships were so bad and kept playing games. Autonation didn't play a single game with us. I told them what I wanted and they went straight to business. I will tell everyone to shop there and ask for Logan!

I have purchased 7 vehicles in 8 years from AutoNation and this last experience was bad enough to make me try another dealer next time around. Horrible after purchase support. Issues with vehicle from obviously not being inspected.

I have purchased 7 vehicles in 8 years from AutoNation and this last experience was bad enough to make me try another dealer next time around. Horrible after purchase support. Issues with vehicle from obviously not being inspected.

Great they have a team that works with you

Dana was very helpful and friendly and made sure my needs were met. Additional service 5/5/22: Don was very knowledgeable, explained everything to me, and worked with the technician to get my service completed as soon as possible. I was very pleased.

Our sales person Terricka was very attentive to what we were looking for and had great follow-up until we found the right vehicle.

They did not hold my down payment check for two weeks like I asked them to after they said they would. They cashed it within two days and I got overdraft fees on my bank account which I’m sure they are not willing to help with. I tried to call and talk to a manager and just kept getting voicemails. I didn’t want a voicemail I wanted a real person so I called back and I guess they could see my number and name on the caller ID and would pick up the phone and immediately send me to a voicemail. so I had to call the new car side and they got me in touch with a lady named Mia she was nice but couldn’t do anything. she had a salesman named David that I have never spoken to reach out to me in text message and all he said was “Mia asked me to reach out about the check that was run too early” I told him the problem and have not heard anything back they have horrible customer service and once they sell you a vehicle they don’t give a crap about you after that. I will never do business with AutoNation again.

Great team ✨ ✨✨✨✨✨✨✨✨✨✨✨✨✨

I have been a loyal Allen Samuel's customer. But since autonation bought them out I only seem to have problems every single time I go. I was in this past week for a complimentary oil change for the fact that I had problems my previous visit. I pulled up no one acknowledged me for a good while, while the whole crew inside was standing at someone's desk just talking It up. Finally I get out of my car go inside and said I need an oil change is anyone going to help me. Finally someone comes to help me. The person was not very nice seemed like I had interrupted something. He then proceeds to ask me if I have a oil package or if I'll be paying for the oil change I then let him know I was here for a complimentary oil change because I had a bad experience last time I was here. I hand him the card then he tells me in a rude way wells its gonna be a 4hr wait and are you waiting. And I reply with well I need the oil changed and my husband is here to pick me up. And what I thought was funny with this 4hr wait is my vehicle was the only one in line to get worked on. This will be my last time visiting I'm done with autonation.

If you plan to buy from here they are super fast at taking your money, but when it comes to service they really are very unprofessional. They will schedule you and not look at your car for days, and then they tell you they need to order parts and when asked what those parts are they keep changing the list of parts. Service department feel like they are gods and not pick up their phones or give you a call back, you will have to drop by to even get an update on your vehicle. They even misplaced my key once and made me wait for almost an hour for them to find it. Over all this service department is run like a zoo, they will treat you like they are doing you a favor by even looking at your car. I have complained multiple times with different “managers” and nothing has been done. I recommend if you buy from here don’t expect good service from them at all. Very unsatisfied.

I have been here numerous times before and service was great. This time it was pretty bad due to miscommunication and communication in general. The service rep was not helpful and add to the confusion with abrasive replies to my questions. Also didn’t get my vehicle detailed due to staff shortage and the sound they said was fixed is still there. Will I go back? Probably so, I hope it wont be this bad again.

service is horrible put truck in on 4/2/22 for oilchange fuel filters and to check for oil leak. picked truck up 4/22/22 and returned it 4/ 25/22 for SAME LEAK. now I am told it will 10 -15 days before it is ready. called 4/27, 4/28, 4/29, 5/2 before I even got the service advisor to return my call. sure I had got the ram extended warranty and not autonations. time to buy a FORD

Service and follow up are outstanding

I bought dodge challenger 2022 sxt love this car thanks to Francisco very professional . Bought blow msrp very satisfying experience thank you guys. Definitely recommend this dealership.

As an out of state buyer, I was a little nervous, but Francisco sent me extra pictures and dug into the carfax history for me to be sure I knew what I was looking at. I was able to reserve the vehicle for 48 hours from their website at no cost, and they picked me up at the airport in the car for a lengthy test drive back to the store. On my way home, I discovered a problem with the car stemming from a maintenance mishap sometime before the purchase. I called them up, explained the problem, and they agreed to reimburse me for the repairs at a local shop (and they did so very quickly!). I feel like I got a great deal on the vehicle and I am very satisfied with the customer service after the sale. If this AutoNation were nearer to me, I'd definitely consider buying there again. It might even be worth another trip to Texas!

I very impressed with how quickly they serviced my vehicle. They checked all the fluids and made sure my vehicle could operate safely on trip.

***SAVE YOUSELF TIME, STRESS AND DISSAPPOINTMENT AND AVOID THIS SHOP*** I chose Auto Nation to make the repairs to my 2019 Ram Laramie Longhorn with hope that the dealer body shop would repair it to the highest level. This was not at all the case. After having my truck for over 3 months to complete a repair that was said to take 2 to 3 weeks the vehicle was still not repaired to even their standard. My truck was painted 4 different times and every time there were major issues examples following, Hair in the paint, fisheyes, budges, paint runs, parts of the vehicle not cleared very rough tape lines paint overspray on the rims, windshield and bumpers of the truck just to name a few. After having conversation's with Bob Brown the Director he agreed to issues a full refund and admitted that his team has had a lot of changes and they do not have the people in place to complete the work correctly. He has since decided not to refund the monies paid. This is completely unacceptable. I have a truck in worse condition now than when it was taken in for repairs.

Emily Alison is amazing to work with. She makes the entire process of investment so incredibly easy I initially made an investment of about $1000 in not less than 7 days of trading I earned $11,500, Not only is she an excellent communicator, she is continually on top of everything and very helpful. I would like to take this opportunity to highly recommend Mrs Emily Alison for your forex/bitcoin investments. You can contact her via WhatsApp : +14343732110 Email: emilyalison691@gmail.com

After reading the reviews I was taking back. This was not my experience at all. I had a problem with my 2500 while hauling my horses to Oklahoma. My check engine light came on and I lost power. I pulled in and got right in. They did tell me it would be a few days but I understood. They had to order a few parts and I had to wait 2 days but I was back on the road in 4 days total. My service was fantastic .

Last week I took my 2018 Dodge Ram 1500 eco diesel for an oil change and to have a slow leak fixed in a tire. The advisor, Dana, told me I needed to have my fuel filter replaced. I told to go ahead and change it. 30 minutes later it was ready. I paid the $480 and left. Less than a mile down the road I get a service Electronic fuel message followed by my fan turning on high. I turned around and went back to the dealership. I left the truck running so the advisor could hear what was going on. Dana came out with another advisor and confirmed that there was an error. Dana also told the other advisor that she had seen that error when she brought the truck out to me but that after turning the truck off and then on again the error wasn’t there. Dana asked me if I want them to diagnose the problem. She said there would be a $174 diagnostic fee to determine the problem and it would be at least 3 days before they could look at it. I asked if the truck was drivable and was told no. I said that I guess I don’t have a choice so they needed to look at it. I expressed my concern that it seemed odd that I got the error immediately after they changed the fuel filter. I said that I really don’t believe in coincidences. Dana’s response was, unfortunately we do believe in coincidences. She said people always think we are just trying to make money off of them. Frustrated that I had to leave my truck and even more frustrated that they were going to charge me when 10 minutes earlier they had the truck in their shop. I really had no choice but to leave it, call my wife who was an hour away to come pick me up. I called Dana several times during the next to days to ask for a status update. Each time she was condescending and seemed bothered by my calls. Finally I was told they found the problem and it had to do with a cooling sensor. Not the error message I got earlier. Dana told me that it would be over 800 to fix it. Of course I gave the ok, what else could I do. 5 days after taking my truck in for an oil change I picked up my truck after paying over $1300. So why am I so disappointed and dissatisfied? Forget the coincidence of having my truck break down immediately after an oil change. What I am really frustrated about is the total lack of empathy and or understanding. Customer service was absent during my experience. I will never do any business with Autonation nor will I recommend them to anyone. If you are looking for a service department for your vehicle and don’t care about customer service then feel free to give them a try.

While the young service writer, Janey, was friendly, I never felt as violated with a repair experience. Dropped the vehicle for 3 issues that I thought would be covered under my bumper to bumper warranty, to have them do a battery check and ruin a perfectly working battery. $200 battery, please, the vehicle is dead in the bay and cannot be worked on. Then, one of the items was covered under the warranty, but not enough time was alloted, guess who pays the difference? Then to be given a $500 plus wishlist of things that need done, brake flush, battery cable cleaning, and such, I just wanted the car back and to leave. I'm glad it wasn't anything serious to start with.

We are repeat customers of AutoNation Chrysler Dodge Jeep RAM North Fort Worth. Larry Rivera is an amazing asset to this company! He worked hard to get us the best deal and we are now the proud owners of a 2022 Jeep Compass with all the bells and whistles! And Alex was thorough and efficient in our signing the papers and got us out quickly! Thank you Autonation for having a great employees.

We have brought our car in several times. Your scheduling seems so unfair. When we cann't leave the car over night we seem to go tothe bottom of the list. You have had our parts in for over 2 weeks now and we have not been able to get you schedule a time to fix it. It is very difficult and so disapointing.l

We had a catastrophic breakdown on our way to the DFW airport for a short vacation. AutoNation was the closest dealership, & repairs were not going to be cheap or timely. We revised our travel plans so that we could still make our trip, & we decided to look into buying a used vehicle upon our return. We'd already considered purchasing a new vehicle, but we had hoped to drive my 2013 Journey for another year or 2 since it was paid off, and we have a baby due in July. This, however, didn't work out for us, so while traveling, we decided to see what kind of used vehicles they had. The 1st vehicle we pulled up that matched our needs & budget (& that you can STILL PULL UP for some *crazy* reason) was a 2018 Dodge Journey for $14,998 with 16,552 miles on it. We called about this immediately because this would have worked great for us, but we were informed it was already sold. This vehicle is OBVIOUSLY being used as bait, because as soon as we RESERVED the Journey we are now in (w/much higher mileage & a much higher price tag) it was removed from the website. It has been 2 WEEKS - and the Journey we initially wanted & could have afforded much easier is STILL UP EVEN THOUGH WE WERE TOLD IT WAS SOLD. This dishonesty is the first of many reasons we will never use them for a vehicle purchase again. Next, during the purchasing process, we decided to apply for a loan through USAA. We informed our salesman we were looking at other financing options, but he did not tell us they didn't accept outside financing until the DAY we were returning from vacation & making our purchase. This was 2 DAYS after we had initially gotten approval through USAA & informed the dealership of our likely plans to use outside financing. This meant we had no option but to go with their overpriced financing. Upon getting transportation to the dealership, we were informed they would honor the offer that USAA had made us, but this does not negate the fact that they purposefully & knowingly deceived us until it was too late to make other plans. The salesman even claimed they hadn't been accepting outside financing for a year, but he initially acted like this was new news to him when he called & told us. (We are reporting this information to the OCCC as well since this is a frowned upon practice in Texas). Finally, we were shown the vehicle we planned to purchase. While it is a newer Journey (2019), there were considerable issues with the interior of the vehicle due to what appeared to be a spill of industrial strength adhesive of some sort. It was obvious the dealership had not made much effort to remedy the issue & did not seem bothered by selling this vehicle to a PREGNANT woman. The salesman was "unsure of" what it was that was spilled. This was all over and in the back cargo bin area, as well as under the bin, and in the hold where the jack is. It gets all over anyone who touches these areas, and it takes something like alcohol/acetone to wash it off your skin. This was also inside the 2 second row bins. I wish we had pried more at the time of the purchase, but we honestly felt as if we had no other options. We were both due at work the next day, and the whole situation had been a nightmare. The dealership had us in a corner, and they knew it since there wasn't much that could be done with our other vehicle, and they did not have anything else on the lot that fit our needs. Now, after 2 professional detailers have worked on the car (at the recommendation of the salesman) to the tune of $450, they are still unable to clean up all of the adhesive - and their recommendation was to find out if the dealership will replace the cargo area bin and reimburse us for the money we've spent. Since I have my doubts about this, I felt like going ahead and sharing our experience here. I'd hope in the future that other people can expect better from dealerships that are selling used vehicles for new car prices. It seems like a small effort to make to ensure the interior of the vehicle is in the best shape possible to improve the overall aesthetic and value of the car.

Getting to this location was an absolute pain! Horrible construction, horrible traffic control & I'm from California! :) Once I got a hold of the service department, took over 3 days.... Ease of actual appointment was great! I only had an oil change but got right in and out within an hour. "Stephen" was very helpful, not pushy but complete.

My service provider has always been a great asset from the department first time I came to this shop, he doesn’t try to upscale me on something that I don’t need, Don has been great just wished there were many many more like him!!

I normally don't leave bad reviews but in this case I am left with no choice. I've called them three times and each time have to leave a detailed message for why I'm calling. No call back yet so I am leaving this review. Two weeks ago, on 4/6, I brought my Wrangler in for an oil change, tire rotation, and inspection. Gentlemen by the name of Steven helped me and he was nice and I was happy with my experience. Over this past weekend I was washing the Wrangler when I noticed something strange. There is damage to my wheel on the rear passenger rim. The dealership DID NOT damage my wheel but the wheel was in the same place as before I brought it in. They charged me for a tire rotation but unless they took the tires off the rims to rotate, they did not actually perform this service. They have yet to call me back and there doesn't seem anyway to get someone live on the phone. I will also be leaving this review with North Texas Jeep Club if I don't hear back from them soon. I've been too busy to drive over there but I really should have to. By now, someone should have gotten my message, investigated, and called me back. Or just called me back.

When I bought my Ford F150 from Autonation I also bought a warranty. I was told I could take my truck to any Autonation dealer any where in the country & get warranty work done. When I showed up at the same dealership where I bought my truck I was told that they only worked on Dodge & Jeep vehicles and I would have to go elsewhere. One reason I bought the Autonation warranty was that the dealership where I bought my truck is only about 1 1/2 miles from my house. Now they tell me I have to go to Arlington, TX to get the work done. With traffic that is about an hours drive. I called the dealership to speak with the person that sold me the warranty. I got their voice mail, so I left a messages. I still have not heard back from them

I normally don't leave bad reviews but in this case I am left with no choice. I've called them three times and each time have to leave a detailed message for why I'm calling. No call back yet so I am leaving this review. Two weeks ago, on 4/6, I brought my Wrangler in for an oil change, tire rotation, and inspection. Gentlemen by the name of Steven helped me and he was nice and I was happy with my experience. Over this past weekend I was washing the Wrangler when I noticed something strange. There is damage to my wheel on the rear passenger rim. The dealership DID NOT damage my wheel but the wheel was in the same place as before I brought it in. They charged me for a tire rotation but unless they took the tires off the rims to rotate, they did not actually perform this service. They have yet to call me back and there doesn't seem anyway to get someone live on the phone. I will also be leaving this review with North Texas Jeep Club if I don't hear back from them soon. I've been too busy to drive over there but I really should have to. By now, someone should have gotten my message, investigated, and called me back. Or just called me back.

Nice people but they never call you for updates and take forever. They have had my car for 2 weeks and won’t reach out when they said they would.

Had an appointment at 1:45PM on a Saturday for an oil change and a state inspection. Finally got the car back at 4PM and they didn't even do the inspection. After all the hassle, they even left us with a nice reminder of the service we're expected to receive there.

My salesperson Terricka was friendly, full of energy, and fun to work with. Added bonus points for holding her composure when I didn't hold mine and for great communication. I'm very happy with my rig an in general pleased with the process. Please note if you have your own financing a cashiers check will needed to purchase your vehicle as they do not currently accept outside financing as it was explained to me.

Great service; very polite and helpful

I wrote an amazing review and after coming back to service my keep today 4/13…I will never bring it back. If your looking to be treated as a transaction this is a great place if your looking for service this is not the place. Still waiting to have a GM reach out.

Was given an honest quote for transmission service and they delivered. Even took care of a recall it didn't know about.

Could not have been happier!!! Sean was so professional, courteous and friendly!!! He deserves a raise!!!

Breanna was amazing to work with in the service department. We took our Jeep in for service and they were fast and efficient.

My experience with Auto Nation was a great! Sales Rep. Larry Rivera and the management team did a great job and working from the start to the finish. If you are looking for a new or used car I would highly recommend working with Auto Nation in Fort Worth!

Tyler was a great help with ordering my new truck. He was in constant communication giving me updates and answering all my questions.

This is the best dealership I have ever been to. Charles the salesman was very polite and helpful in every way. Once back in the finance department the great customer service continued on. I am very happy we stumbled across the ram online and drove to autonation

Great service. I have worked with Larry Rivera both times I have visited the dealership.

Larry Rivera and the rest of the staff were awesome! I got the exact car I wanted at a reasonable price. We had been jumping through hoops with other folks and borderline scammers but these guys are the real deal. Check these guys out.

No line No wait, literally the best service shop I’ve been to in a while.

The service was excellent. The service tech discussed the needed servicing based on the Jeep's mileage. The only problem is the access to the dealership due to the construction on I-35 North.

the attention was excellent, interest was always maintained in the requirements we had, on the part of the seller there was very good communication and attention, he was attentive and was able to solve all our doubts, the vehicle options were in accordance with those requested and we were able to acquire the appropriate vehicle to our expectations. In general, the attention was very good on the part of all the departments.

I was very happy with my experience Quick oil change. Very friendly, professional help

Great place!

I had some warranty work to be done, so I went in to set an appointment. I told them that it could only be done on Saturdays, because I use my truck for work, so I couldn’t leave it any other day but Saturday. I was told, that was fine. I dropped my truck off on Saturday, and was assured that it would be done by the end of the day. They called me about an hour before it was supposed to be ready, and told me that they couldn’t get the issue resolved yet and asked if I could leave it through Monday. I missed a day of work, but I agreed. I just wanted it fixed. I call Monday at about 4 o’clock, and I’m told that they are going to need it another day. I said no way, and I’ll have to pick it up. When I’m told by the service writer, “I don’t care”. When I picked it up, I told them that I’m going to have to wait until a Saturday. I make a Saturday appointment. When I show up, I’m told that they cant do those kind of repairs on Saturday, and that if I want it fixed, I’ll have to leave it for about a week and to get a rental, because they have no loaners. So basically, I wasted a bunch of time, it cost me a days wages, and who knows how much a rental will cost me, to fix a warranty issue, that shouldn’t cost me anything. If I didn’t have to take it to the dealer to get it fixed, I wouldn’t.

Go someplace else to buy your vehicle Any place but here.

Literally the worst place to go been here since 8:30am it’s now going to be 11:00am been here for 3 hours to get my tires plugged only came cause it was apart of my warranty but 3 hours just to do a 10-20 minute job it’s insane. If you’re buying a new car try and leave the warranty’s out it’s basically a set up to have you wait hours and hours

I called on a specific truck. Tyler answered and was very knowledgeable and showed genuine interest in seeing that get the truck. The management and finance department were also very helpful. Be very smooth process. Will definitely be going back when it’s time to upgrade. And I’ll be referring everyone I know to Autonation Dodge on North Freeway in Fort Worth, and directly to Tyler.

My service advisor Dana is wonderful. She let's me know when there are specials. I bought my new tires from there. I just recently got a oil change, tire rotation, and alignment. I felt the steering wheel was getting harder to steer. Dana helped me save a little bit on the alignment. I usually schedule an appointment when I go there, but I have just drove in to get my oil changed. Doesn't take very long.

Wonderful customer service. They kept me up today on the progress on my vehicle and their timeline estimates were spot on.

Johnathan in the parts department needs a raise

I first want to thank everyone at autonation who played a part in helping me purchase my 2022 dodge charger. I especially want to thank Ivan and Alex! They really went above and beyond helping not only get the best deal that fit my budget but also the best vehicle for me. I went in thinking I was just going to get a preowned dodge charger but after they assessed my trade vehicle and talked to me they told me I would best be fit for a 2022 charger. I told them my payment goal and they made it happen. I can’t thank them enough for fitting the deal to all my needs and getting me out of there with my new car in a timely matter! I will definitely be coming to autonation to purchase my next vehicle!

Our experience was great with both the service team and the sales team. First off, our previous vehicle had a check engine light so we took it in and the service team immediately performed a diagnosis. Unfortunately the part had a long wait due to the global supply chain issues so we decided to trade the vehicle in. The sales team was great and offered us a very fair price on the trade in and the new vehicle. The entire staff was very nice and was never pushy about anything. If you are looking for a CDJR dealer not charging mark-ups above MSRP on new cars as well as having an excellent service center, go here!!!

Came in for regular service and was very pleased with everything. Scheduling was great and my truck was ready when they said it would be. Great communication from my tech Dana.

They make u loose your time and try to get u to finance with them so they can screw u it is what it is will never go back to this dealership luckily i found mu truck in a different dealership.

I unfortunately didn’t buy my vehicle from here, but I received great customer service from Ivan! He was super attentive, answered all my questions, and kept me updated on a vehicle I came to test drive. (I was just super picky on what I wanted lol) Thankyou for everything, and your patience. Highly recommend!

I didn't buy from this dealership and I won't. My dad bought a truck here a week ago and they've constantly given him the run-around, treating him with incredible disrespect before, during and after the sale. The website promises delivery. But, they keep trying to get out of having to do that. It's all over the website that you can complete your sake from home; however they refused. They still have his truck! His salesman was Francesco - never return calls, have to ask for his manager. And, to the person who usually responds to the negative google reviews - Have your General Manager reach out to apologize to my dad - because he has called repeatedly. When we asked for the general manager on a phone call before the sale, Francesco put us through to some extremely rude other salesman -NOT the general Manager, I hope!- who lied up one-side and down the other, complained about having to "re-start" paperwork that hadn't been started (but that's your problem with your job, not my problem) got called-out on it, was told discussion was over and then HE called back with angry ego. Not best practices. My dad can't hear well, so I hear all his conversations with AutoNation on speakerphone. Every day, they've "guaranteed" they'd deliver his truck. "That's a fact." They say. But Francesco is apparently sick and unable to answer his phone and he "has" to do it??? No, responder person, Deliver my dad's truck WITH an apology! Treat an old fella with respect. And make good on your claims on the website. YOU contact whoever you have to to get that used 2013 Ram to it's owner today 3-24. If y'all had been nice to my dad, I would have purchased 2 more vehicles for my daughters. Definitely not, now!

My Wife and I bought our 2nd vehicle from AutoNation about a month ago. It was very easy and we were not bombarded with typical sales tactics. I would definitely do business here again.

It was a great experience. The only thing we didn't like is that we were forced to install/use the app for the Jeep that is free up front then has a monthly charge. Customers should have a choice, we were told we HAD to install and use the app. Seemed like a bait and switch, this policy needs to be changed.

Got towed in on the 5th, was told 3-7 days for the part. Didn’t hear back, called them on 9th for ETA and was told it would be in back order until the 25th. I was upset—there was nothing they could do for me and they don’t do loner cars—we had 1car at the time. I decided to Google the part on about the 14th—looked like I could get it rush shipped to me from MOPAR for $20 and it would get there by the 17th. I would have paid $50 to rush on the 9th if it were given as an option. I went over to the dealership, went to parts to double check what I saw online. Sure enough I could have rushed if the whole time. Problem was the warranty didn’t cover it so they didn’t even offer it. Just assumed As a family of 5 we could live without a car for over 20 days. I got it rush ordered—called twice a day from 17-22nd when I finally got a call that it was done. Left the lot and on the way home check engine lights and throttle control lights going off. Got home quickly to research what it was doing before taking to back yesterday the 23rd. They didn’t attach a hose correctly…. So glad after $20 rush shipping and 18 days I was sent home with a safe car for me to drive my children around in. 🙄

Our experience was great. The staff at Auto Nation North Fort Worth were able to get me in the truck I was interested in at a price that fit our budget. They were quick and didn't keep us waiting around all day like some other dealerships. They also didn't keep trying to up sale us. They listened to what we were looking for and helped get us into that vehicle.

Great customer service and perfect turn around time

Great costumer service and transparency

We needed a new vehicle and we were feeling the nudge to buy now. After some searching we decided this is where we will make that big purchase and we have no regrets. I love love love my new Jeep!!!!

Service was great. I noticed it was longer but over all, it was great.

The service advisor Janey was excellent. She got me checked-in & out very quickly. The work was done under warranty and I never felt pressured to do more than the planned work. My only complaint is the waiting area is very dated and the chairs aren’t very comfortable. I’ve been to dealerships where the waiting area felt like a lounge with comfortable couches instead of “doctor office” style chairs. They can definitely use an upgrade in that area. Otherwise, the service itself was exceptional!

Had a great experience today working with Sean Martinez! I submitted a request to sell my car online through Autonation.com and they made a very fair offer. They then sent me to this dealership only 4 miles away from my home. I had made an appointment with Sean through email and met with him in the afternoon. He made the whole process super simple and very quick. It was a pleasure doing business with Sean and Autonation. Thank you all for a great job and experience!!

Brought car in for oil change. Best oil change ever. Advisors where very nice.

Was very satisfied with the service I received on my recent car servicing. The service advisor was prompt, courteous, and was very helpful throughout the process. I will absolutely go to this service department at AutoNation for my vehicle servicing. I recommend others do the same for great service.

I took my mother's van in for recall work. The repair was done quickly and I received recommendations for other maintenance work. My only concern is that you make an appointment through a call center instead of calling the dealership directly. If you are fortunate enough to have a direct phone number to a service rep, you have to leave a message so you are unsure if you have an appointment or not. My understanding is that the service department is not a fan of the call center either so why is there one?

Dropped my car off at my 8am scheduled appointment on Friday morning. The issues were the Recirculation Actuator behind the glove box, and a short that disabled the locks, trunk button, and key fob. When I turned it in, they informed me that there would be a diagnosis charge, and I agreed to this. I was very specific in communicating that the issue with the locks was NOT a fuse, that it was a short. Also, the actuator is a very easy diagnosis because of the sound it makes and that it is a VERY common issue! I did not get a quote untill Monday afternoon! I was told that the issue was the fuse, and my charges would be for the diagnosis and the fuse ($5)! I again told them that was NOT the issue, which they soon realized, and dug deeper, only to find out that there was a short in the driver's visor light...hmmm. I was then told that the charge to replace the Actuator would be $200 for the part, plus $445 labor, $60 for whatever ss is, for a total of over $700! To replace the actuator is at the most 30 min of labor....took me 20 min, and I am not a mechanic that does this everyday! I obviously declined the actuator repair. When my wife went to pick up the car, the bill was for two diagnosis for a total of almost $400 to replace a fuse and disconnect the visor light....the explanation was that they charge the diagnosis charge for each concern....WHAT? After my wife called me, and I spoke to them, and asked to speak to a manager, the cost magically dropped back down to the single diagnosis charge! Lol My biggest issue is that I specifically told them at the time of drop off that the issue was NOT the fuse, it was a short, only to have them tell me it was just a fuse (I guess their diagnosis system doesn't work, but yet they charge you for it!) Also, that they try to charge $450 for labor that only takes 30 min. Why the dishonestly and attempted price gouging is beyond me! I guess honest mechanics are hard to find these days! Just be cautious!

Great customer service!!

I am writing this review regarding Romani sales person make me come all the way from Houston to buy this truck the truck got sold already please guys don’t go to this dealership don’t go they are not professional wait for 15 minutes telling me it got sold sales person Name Romani trash sales person and dealership Never go to this sales person Romani I just left dealership

I am new to the Haslet area and need to performed service on my Ram Truck. Previous to that I did my my homework and went ahead to do research on the local Chrysler Dodges Delears. I decided to take my truck to AutoNation Chrysler Dodge as they have very good reviews and it is close to my current address. On the day before taking my vehicle to service, I called them and scheduled an appointment for the following day at 8:15 am. On the day of the appointment I arrived at 08:10 am and was the fisrt vehicle at the garage door, couple of minutes later two vehicles pulled out behind me and one next to me. As I was waiting pattienty on my truck, I noticed two of the service advisors acknowledge the owners of the vehicles next and behind me but not me or not even a "good morning, we will be right back at you." I waited for approximately 6-10 minutes and decided to get out of my truck and approached a service admisor on my own as nobody approachs me within the first 6-10 minutes. I have been a Chrysler Dodge customer for the past 5 years and always take my two vehicles to the autorized dealers as I want to stay within warranty and trust they services. Previous to this, about 3 weeks ago I took my Jeep to Forest Lane Chrysler Dodge where I received a better professional and courteous service. May be I have to reconsider where to take my business next time.

When I bought my last Ram I started at Auto Nation hoping they had changed since they bought out Allan Samuel's. Sadly it was the same experience and the manager became ruden when I tried to haggle with the price by showing more competitive local pricing. I left and bought my Ram at Moritz in Fort Worth. A drive but with the large price tag it was worth the money saved. I have gone back to Auto Nation for parts when needed as they are so close. I understand dealers normally are higher in price. The mark-up here is an amazing rip off. I bought two quarts of Mopar-8nspeed Ram transmission fluid for 40+ a quart. I later found it online averaging 20 a quart 100% mark up on retail. I recently came back and needed a passenger front wheel liner. They wanted 180.00 for one. I found OEM replacement which came as a pair/both sides for 68.00. Additionally the plastic push pins they wanted 5.49 a piece. I found a wheelnliner/body clip set with 102 pieces (including medal clips & plastics) for 8.99. In a day where people are financially conscious 😕 it feels like they're taking unknowing customers to the cleaners.

My wife and I went in looking for a Jeep Grand Cherokee L and Romani treated us fantastically. He was honest, friendly and forthcoming. We were extremely happy with our purchase and he went above and beyond to make sure we were satisfied.

My experience was short and simple ..straight to the point and out the door within a few hours. Would definitely recommend to family and friends.

I scheduled my first oil change with my new Jeep. I didn't know what to expect, but Steven got my information and number had me on my way in minutes. I had someone pick me up to run errands while it was being done, but was done sooner than I imagined. I walked right in gave them my name they gave me a receipt and keys and on my way. Very easy process and quicker than I expected.

I stopped in for an oil change and they were very quick about it. Nice people.

Great experience once again at the dealership. Upon arrival was greeted immediately. My truck was serviced thoroughly and quickly. The service department is by far the best from AutoNation that I’ve ever experienced!!! Definitely recommend and as I will continue to only have my vehicle serviced at this North Fort Worth location and continue to make my next vehicle purchase from the dealership!!! Bravo and thanks for the great service!

My experience has been excellent, accurate, fast service. I always get my oil changes, tire rotations on my son's dodge done there and they alert me to any future pending problems that should be taken care of while there.

Friendly staff. Everything gets done right and on time.

They always take good care of my car and fix it right!!! The employees are very nice and they really work hard to get your car fixed and sent home the same day!!! (Even for recalls) I definitely trust this place for any issues or needs with my vehicle. I give five stars!!!!

If I could give no stars I would, but that's not an option. My 2021 jeep Rubicon is still under warranty. Took it in for testing and they determined it needs the motor replaced. I called mopar/jeep to start a case. It's been 3 business days and still no response from the case manager even after leaving multiple messages. The dealership refuses a loaner and said I would have to get a rental and be reimbursed after the work was done. That will cost me at least $1000 just for a week with no promise of being reimbursed. There are no rentals available, they are booked out. Got a call from the dealership this morning asking if I was happy with my service. I said nothing has been done yet. Sounds to me like they have closed the ticket which means they probably have also sent the replacement motor back as well. Still no one has contacted me other than that call today. Now I find out that they can move the replacement of the motor a couple of weeks, so why threaten me with sending the parts/ motor back and closing the ticket. I have asked to speak with the service director and he won't return my calls.

Great experience working with the dealership on ordering our new wrangler. Quick during the ordering process and quick process when it finally came in.

I'am still unsure about the service at this time, still new with the experience! Can do a better job with COMMUNICATRION!

I just want to say that Dana Dahl is an awesome Service Advisor always taking car of my serve needs with out the up sale. Very courtesy Thank you AutoNation

Service Department was extremely nice, however every time I take my truck there I have to wait several days for the dealership to get to it. Every time I've had my truck in, my steering wheel has grease on it, my electrical mirrors have been inverted, and my stereo is always set on a station that I don't listen to and the volume is set high.

The check in process was a bit chaotic because there is no central desk or person. You just walk into a room where there are a few folks working at their desks and wait for someone to look up and notice you. The good news is that they are all very nice and efficient.

Shopped around a lot for a dealer willing to sell me a new truck at or below sticker. Autonation was the only one that would let me order one to my specs and not abuse the supply chain issues. Trust is won in times like this; These guys won my trust and will get my next purchase as well.

For a dealership that's dealing with a lot of negative road construction that makes it more difficult to get to, this place is more than willing to work a deal with you. We are in a time that it's a "seller's" market and where most dealerships are not budging off of sticker, or even marking up above sticker, this dealership isn't. They want to move cars and create happy customers. I dealt with Terrica and she was fantastic. Highly recommend them.

Sean was Great to work with I got a fair price for my Truck and it was quick Thank You

I was assisted by Don on services for my Jeep. It was a quick and easy process! Definitely will be back.

Dropped in for an oil change. Quick and easy!

This is a great service area. They always have what I need and are good about letting me know what the latest update for my Jeep is when I bring it in for service.

Check in was smooth as was picking my truck up. The only thing they could have done better was to tell me where to pick up my truck. I waited in parts a while thinking that was the cashier.

Mrs Kimberly Louis is very reliable, trusted and legit when it comes to forex and cryptocurrency trading. A friend recommended Mrs Kimberly Louis to be one of the best forex and cryptocurrency trader and she’s very good at what she does by earning me $11,500 weekly with $1,050 Contact her on Email: kimberlylouis110@gmail.com WhatsApp : + 1 (860) 556‑3122

Do not waste your time coming here. It is a bait and switch and then they can't admit wrong and keep lying to your face. I wouldn't waste your money and time dealing with them and you can find better offers and inventory at many other dealerships. I hope they read this an update their inventory online and the features so customers don't come down and get something different.

I purchased a vehicle from Mr. Jackson in early February. I was satisfied to the point except for some minor issues so I filled out the survey honestly and this is how the salesman decides to respond instead of trying to figure out what went wrong and rectify the situation. Very unprofessional and would not recommend buying from him. Randy why would you do that to me on the survey.. You gave me a 600 after i told you it affects my job. It doesnt affect anyone but ME... You literally said nothing about me in the comments for you to give me a bad survey. I wish you went some where else and purchased the Challenger because i told you that survey meant a lot. Then you go and give me a 600 out 1000. I did everything you asked and you couldn’t even do one thing i asked of you. Worked and got everything as fast as i could. Then you say“I used to be a finance manager and did everything in the car business. I’ll take care of you on the survey” Your words during the test drive.. I told you i would fix everything, and the vehicle was clean besides the numbers on tires. So for you to lie to me is wrong. I hope yall enjoy the car because i did not enjoy the experience with you. And hope you do not do that to anyone else. You reap what you sow.

I purchased a vehicle from Mr. Jackson in early February. I was satisfied to the point except for some minor issues so I filled out the survey honestly and this is how the salesman decides to respond instead of trying to figure out what went wrong and rectify the situation. Very unprofessional and would not recommend buying from him.

I bought a preowned Suburu Forester and was happy with the sale and the delivery. I was pleased to have the 90 day warranty in case something was wrong. well something is wrong but I can't get it fixed because the warranty was not entered into the warranty system. I went in last week to have it checked. I brought the warranty paperwork with me because the service rep could not find it in the system. All the warning lights were on. they could not check it there and told me to go to suburu. I did but now I cannot get worked approved because the warranty is not in the system. Meanwhile, it sits there while time runs out on a warranty that was never filed on my behalf.

Awesome experience every time. I’ve bought several trucks from those guys and will continue to do my vehicle purchases with them. Highly recommend!

Excellent service and exceptionally fast. Great group of people.

Great car buying experience from driving onto the lot and seeing my test drive car reserved just for me, all the way to finance. Francisco was wonderful. Very knowledgeable, organized and so helpful. Ms. Hampton was very kind and didn’t make me feel like an idiot with my silly questions 🤣. Thank you all!

The Best Sales and Service Department!!! I woueccomend

Taylor was honest and upfront, and very attentive.

Tyler was very professional and made my buying experience easy. Love my new Jeep!

I went in for a recall, was advised it would take 90 minutes. 45 minutes later I was out the door, recall completed, new wiper blades for $26.00 and back on the road. (P.S. the decalf coffee in the lounge was good to).

Do not buy the contracts for service here. Apparently they falsify the date purchased so they expire before being able to be used up and it costs you more in the long run. Total scam

Thanks Dirk.

A few experiences with the service department and most have been OK however last visit was below the low bar the dealership sets. Service advisor was rude and took advantage of our desire to get the vehicle back. We were asked to be a parts runner and buy parts from another dealership in Denton. Not going back ever. Will go to the great service team at Jeep in Denton. They care about their customers. This dealerships service department just doesn’t care. Tried to interface with the General Manager. Missed a phone call from him and called back however not a return call. Par for the course based on my experiences.

Great job, had me in for a oil change next day. Was very prompt and my service advisor was great

Sales - GREAT! Financing Department - EXCELLENT! Service -- NEVER AGAIN - THEY ARE THE WORST! We bought a Wrangler 4xe Rubicon for over $60k. Ordered it, waited months to get it, had a great experience picking it up with no crazy hidden fees and mark-ups. It has been back three times for various service needs due to bugs in the new hybrid/electric technology. None of the three experiences was good, but today's was ridiculous. They have had this brand new Jeep at their service department for more than a month over the three occasions. No loaner cars -- another whole story. We asked them EACH time to look at one of the tires which was leaking. The first two times, we were told "couldn't find a problem so we just aired it up." Meanwhile we have to add air every two or three days! It's annoying. AND we paid $300 for an extra tire and wheel warranty. So this time, we said actually find and fix the problem. They finally did and claimed it was mud in the bead, so it's not covered by the warranty we bought. They charged us $25 to "clean the mud out of the bead." I told them that's ridiculous -- not about the money but the principle. They sent it out twice with the same problem; they've had it for a month of the less than four months we've owned it; and they can't do us a solid and eat the $25?!?!?! So, I demand a refund of my $300 tire warranty. I can get the same coverage at Discount Tire for half the price, and they'll actually honor it. I'm told I have to deal with finance for that. So, I did. Raul in finance (who isn't even the person who financed our Jeep) took care of it. I was happy. Then I went to get the keys to drive home, and the lady in the service department made sure to tell me that Raul PAID FOR IT! Not that they recognized what customer service is and corrected the problem -- he just took it upon himself. So now I'm more impressed with finance and more angry with service. I might buy another Jeep here, but I will NEVER AGAIN see the inside of that service department! All this warranty work that Chrysler has been paying AutoNation for will now go to another shop from now on as long as we own this car. And when it comes time for service and maintenance that isn't covered by warranty, there is no way any of my money will go here. All over a $25 fee and a terrible attitude. It's not about the money. I'll pay Raul $50 cash when I see him. It's about customer service, and the "service" department at AutoNation doesn't know anything about it.

Purchased a Chrysler 300 from Auto Nation Chrysler Dodge Jeep in Ft Worth. Our Salesperson Larry Rivera was very helpful and very friendly. He wasn’t pushy about the sale which was great.

John Charles is a very professional sales personnel, he takes times to explain and always available to answer your questions and provide assistance when needed.

My wife and I had two fantastic experiences (Jeep Gladiator and Grand Cherokee) with AutoNation and that was largely due to our Sales Rep, Jared Fitzgerald. He doesn't play the games that can make car shopping frustrating. He's upfront, honest, and knowledgeable about the vehicles and deals of the day. He was extremely friendly (and tall!) and he took adequate time to explain our trim and package options, answer questions, and give us an overview of the ballpark numbers. Throughout the buying process, we didn't feel rushed, or as if he was trying to hurry us along. We were his sole focus. Also, when he couldn't find the exact options in the Overland package I wanted on the lot. He found a matching Gladiator in Gainesville, TX and offered to drive there himself to go pick it up THAT day. This of course would have meant that he would have missed out on roughly 3-4 hours of sales opportunities with other customers, but he didn't care. Ultimately, someone else was able to go, but the mere fact that he offered to do it shows his character. The entire process was fast and painless and it didn't feel greasy, or dishonest. The whole staff was friendly and Raul explained the entire signing process in detail. Most importantly, we told him up front what add on's we wanted and he stuck to those and didn't try to upsell. All in all, we highly recommend AutoNation. If you are looking for a great salesman to sell you a new or used car, Jared is your guy. When you get there, just look for the tall guy. You can't miss him!

We always use the service department at this location, and have had nothing but good experiences with Don! We request him when we take our vehicles in, because he always makes the appointment seamless. Don is great! We have also purchased 4 vehicles from this location and they are our go to for auto purchases.

Ivan was great. He handled what could have been a difficult situation with tact and transparency. I would definitely buy from him again

This is my second car buying from Autonation Fort worth. Its good. People are service friendly. Very helpful. Only the rates offered are little higher. Other than that enjoying the car. Happy with the purchase.

I hope they don’t bank on the parts department to make a profit. Trying to return a part that I didn’t use and got slapped in the face by a no the package is open when thats how they gave it to me. After me telling him that, he states we’ll it’s past the 10day return policy. I spend quite a bit of money with them throughout the year and didn’t expect to be shot down over $50. I understand high priced items but hey business is business.

They were very helpful.

Loved my service advisor Janey! She kept up with my service request and kept me updated on progress. Would def recommend! Only thing missing is a complementary car wash with service.

Very easy to schedule the service appointment. Oil change, tire rotation, and wiper blades took just over an hour. Service advisor was exceptional. My only issue is the air pressure in the tires. My dodge ram requires 55 psi in the front and 45 psi in the back. They rotated the tires but didn't adjust the pressure. I had to do so at 11pm on my way to the airport.

Early morning drive-in without an appointment is your best option. I got there before 8:00 AM. I was in and out for an oil change in about 30 minutes. It just doesn't get any better that that. This is my third Dodge Ram with AutoNation and their service is the reason I keep coming back.

The young woman who dealt with me was outstanding. She was energized, great smile and very professional!

Scheduling an appointment was quick and easy. Upon arrival, I did not wait even a minute before a representative was greeting me. Janey was very attentive and paid close attention to every request. I took my truck for scheduled oil change, break inspection plus fluid flush, tire rotation, wheel alignment and full inspection. In about 20 minutes Janey returned with the results and review of everything that needed to be done and what could wait for a later service date. In way less than 2 hours my truck was done!!! Everything I requested was done to perfection and every 15 minutes Janey kept me appraised of the status of my truck. Like always, I received 5 star service and Mrs. Janey did a spectacular job providing great customer service. Thank you folks!

Pleasant and nice staff. Don made sure that I got my vehicle back in a timely manner.

Really helpful very friendly. If I had the chance I would buy another vehicle from here.

Terrible experience once again ! Seems like everytime I take my ride in for concerns I drop it off don’t hear anything for 2 days then I’m called with the possible problem and I’m told it could take another 5-10 business days until fixed ! I use my truck as my primary work vehicle giving the type of work I do ! All tools are in tool box , so for 10 days I’m unable to work until issue is resolve ! I finally get the call the truck has been repaired and is ready for pick up ! I paid $100 deductible seems like for the 3rd or 4th time in 6 months, only to get home and the same problem still exist ! As professionals in the industry i don’t understand how a customer has visible issues they noticed and confirmed issue charged and was told the problem has be corrected! But it’s still the same issue! I got a giant oil puddle in the driveway and my service oil light keeps coming on I’m assuming due to the leak ! I parked on opposite side after I returned home from service center and it’s a new oil puddle ? So what was actually fixed ? Clearly not the issue! Is this a warranty scam or something ?

AutoNation could not get Financing for a jeep gladiator went to claycooley the next day and bought the same vehicle it took autoNation 4hr to tell me they could not get financing it took claycooley less then 1hr to tell me they could get the jeep

THEY ADDED 8k worth of warranty that I never asked for. And to hide their stuff they didn’t print the breakdown page for me the day we signed and I was supposed to get a copy of my contract in my Email but we never did. When we went to trade in the truck I found out there was 13k of negative equity and was shocked. When I asked for the breakdown page William the finance manager texted my wife half the page to hide the breakdown. When I finally got an emailed copy 8 months later I saw the $8k worth of warranties. They wouldn’t reimburse the amount. I never used the warranty because I didn’t know it was even there and had to do some work on my truck. They said I needed to cancel within 30 days. Like how would I know i need to cancel if I never agreed to it or have the actual paperwork to see the charges. I don’t even see my signature on the emailed copy on the breakdown page.

I had an appointment at 10am. At 12:30 my truck had not been touched. I was promised an extra oil change, but never got it in writing. I will return one more time, and if I have the same luck I will find another place to go.

This dealership did everything they could NOT to make a sale. Unprofessional and would not recommend any of my friends or family. The general manager refused to look me in the eyes while talking instead he wanted to keep focus on his email he was typing up. Only dealership in DFW that needs numerous amounts of paperwork for you to purchase a company vehicle. I will find my company vehicle from the dealership next door.

just want to gave Charles John more than five stares because he is a great person has a lot of experience. This place so lucky to have him, I just bought a car for my daughter, thank you so much Charles for all your help I recommend AutoNation a 100%

No hidden fees. You will pay exact window price and their trade in value is very fair with market price. The communication was very simple, my salesman just went to the manager one time and got the answer what I could agree. With another dealership, the salesman had to back and forth between me and his manager to make us agree with the price. I ended up sitting there 3 extra hours than this time.

Please take a moment to read my experience with this locations sales department I belive it is very important you know this before you chose to shop here. Please seen my Google review in comments!

Extremely unhappy with the quality of service I received from this dealer.

Alex was fantastic to deal with. Very straightforward and candid throughout the entire process. Much appreciated!

Service Manager tries to do a good job. The service person that worked on my vehicle needs to find another job.

I'm a very disappointed "ex" loyal customer. I've bought my last 3 cars from them over a span of 9yrs. They've always accommodated my vehicles after purchase. Mind you, all of my vehicles had something wrong with them after ive purchased them, but they bring me right in and fix whatever the issue is. Until this last purchase. They promised to fix the chip in my windshield that the sales guy and i both saw the night i picked my truck up. The next day, i gound that my sunroof was broken, Sport mode button was broken, tpsm needed to be replaced, and that there was a rattling sound coming from my front wheel well. They told me there was nothing they could do to get my car serviced because they gave me a good deal on the car. Hell, they should have given me an even better deal with ALL THE PROBLEMS this one has. They could care less about my loyalty to them even though every vehicle I've bought from them has had some problem or another after purchase. It was completely disappointing to be treated this way, and lead out the door like i haven't been their biggest supporter the last 9 yrs. Thanks a lot Autonation, you lost a good one, but by the actions of the Sales manager, they could care less.

I asked for a price to replace my nonworking DVD. I was told I could get a price quote later and didn't mind because my car was being serviced for a recall. They kepy my vehicle for days and never fixed the recalled door. Instead asked to keep my car another day to irder a part. They didn't need to keep my vehicle to order a part. They then tell me it was going to be $175.00 because they looked into why the dvd player wasn't working and they didn't know why, but figured out it was getting power but not working. They did not clear the cost with me but sure tried to collect. I feel most would have just blindly paid and been ripped off. I refused because I never agreed to the fee and didn't care why it didn't work. I asked for a price to replace. This place is dishonest and will try to steal your hard earned money.

The overall experience was GREAT!

I am disappointed again with the service department of this place. I made an appointment two days in advance to have my heater looked at because is not working. When I showed up on time for my appointment the service advisor asked if I can leave the car for four days as they are 24 to 48 hours behind. I made the appointment with plenty of notice and they want me to leave the car for that long, and it was only for a diagnostic to find out what is wrong. I asked why the service advisor didn't advise me of this when I made the appointment, of course she didn't have an answer. Six months ago they changed my oil and told me upon checkout that the oil plug was missing the washer. I asked why didn't you tell me this before adding the new oil as it is too late to be telling me after the oil is added. They are the only ones who have been changing my oil for the past five years so they are the ones who lost the oil plug washer, and they want to charge me $15.00 for a new one. I quit going there for oil changes and now I will quit them forever, enough is enough. One more thing, the place I go to now to change my oil put a new washer on the oil plug for free.

Went for oil change/detail on my gladiator that I bought from them. Had a 10:15 appt. arrived on time and was told it would be 5 pm before it would be ready if I had it detailed. This was never disclosed to me. Declined detailing. Left to run errands and they said they would call when finished. 3 hours later I called and they had not even touched my vehicle? Short on staff for the day but never revealed this to me either or I would have rescheduled. Very poor customer service. No transparency at all!

I bought a truck there yesterday A Green Ram. The process was super quick which is very important to me I don’t want to sleep over at the dealership and the customer service was superb. I want to thank both the salesman and Finance for taking care of me!. 5 star service calls for a 5 star review!

Great Service for my Jeep Cherokee Grand Laredo; Stephen Scott, Service Advisor was great! Stephen was polite, informative and detailed with service items performed and provided future recommendations to keep my vehicle at top performance.

Gonzo was excellent, did what I asked, very professional. I will return for more trucks.

100% Full recommendation

Although I was initially upset with the information I received, A manager on the sales side gave me a little bit of clarity on one of the warranty packages that I purchased for my vehicle. I had the car less than a month and the brakes started squeaking I was out under the impression that I was going to need to change my brakes when I spoke to Lisa to the service center they told me that my vehicle was not covered but I've only had the car for under a month. Thankfully one of the gentlemen(Jason) and I spoke, She explained to me that day did a did a thorough review of my brakes and and ordered me a compressor for my A/C. Experience was a solid 9/10.

AJ Black, and Finance Manager Yousif are phenomenal. They got me great rates, provided excellent customer service, and no pressure during the sales process. I recommend anyone looking for a new or used car to ask for AJ!

I have had the worst experience I have ever received from this dealership. I dropped my truck off 2 weeks ago because it wouldn’t start. I of course checked the battery with a volt meter before I had to get it towed in, and the battery had enough power to turn over. So I wait almost a week with no updates so I call and they tell me it’s ready and it was only a battery issue. Already I’m super skeptical because I tested the battery. They told me the charged the battery up and it started up. I drive all the way over there and they couldn’t get it started, completely wasted my time because they wouldn’t listen to me the when I first dropped it off.. here I am a week later, still no truck and no update as to what the issue is. Constantly making commitments without following through. I would steer away from buying a vehicle here. ALSO, if you have a diesel apparently fuel filters aren’t part of their maintenance package you purchase. I specifically asked this when I purchased the package and was told it was covered. UPDATE - 12/13 Gave them second chance due to the service manager taking the time to speak with me in person. Again, I received bad service. Called a few times with no call back, the customer service rep giggled and laughed and I brought up my concerns. She told me I would have my truck back within 48hrs of me dropping it off and that didn't happen. I told them the code and what the issue was with the truck when I dropped it off and asked that they write the code down in the notes for the mechanic and she told me "No, we can't do that." I won't be back, I was going to possibly buy a brand new 2022 from them. That isn't going to happen now. I'll be taking my truck and money elsewhere. STAY AWAY

Had the privilege to do business and by far the best salesman! Definitely ask for Francisco Olivares! Will definitely be doing business again with him. Smooth car buying experience and met my expectations! Thanks again Francisco! My daughter loved her car!

Worst customer service ever, over and over again. Take your business elsewhere.

We felt pressured to buy. You didn’t give us what trade in was worth. You didn’t show us anything about the Jeep. Your emails were unprofessional. Finance office walls were filthy.

Very unprofessional, seem to not know whats going on, etc car title , out of state taxes . Fiance manger was very unprofessional, never would give me a interest rate , they made it very difficult to deal with . Needless to say the deal didnt get done with me having money in hand . Would not recommend this dealership

I had a very bad experience with Yosef and the other manager for the finance department that I didn’t get the name too. I’m very disappointed by the way we were treated and talked too. I had a very pleasant interaction with a John Charles who was the salesman and he did an amazing job. My issue was with Yosef and the other manager. Once it was time to finance the car, Yosif was helping us with the transaction. And was really drilling us to get warranty, even after we denied MANY TIMES but he kept pushing us to get it. My dad who was with me, got very upset because not only was yosif being condescending, he was talking to my dad telling him not to do his Mexican math, knowing that we are Mexican. I thought was the most rude thing anybody could say to their customer. The other manager came in to help diffuse the situation. And again he tried to get us to get the warranty, we denied and he was pretty cold and unprofessional after that. Once we were done with the transaction, he didn’t even shake our hands or tell us anything. He stormed out of the office. I will never come back to purchase another car from here. We were disrespected and discriminated. I’m very unhappy with the service but I was very happy with John Charles, he was a sweet guy and was the only reason why we ended up buying the car.

Was looking to go back to the Jeep "family" after driving an Acura RDX for the past 1.5 years. They gave me a great trade in value for the RDX. John Charles was great to work with and was very professional and polite. Yousif made the financing process smooth and easy and whoever did the detailing did a great job, the Trailhawk was delivered spotless.

Our sales person Christian was very professional and very efficient, and yet very personable at the same time. It was a pleasure to work with him.

I would recommend this dealership and Jorge to anyone. Outstanding salesman!

Great experience, we couldn't have asked for better.

easy reservations and fast service

Awesome guys that made buying my new truck easy!

Janey was very good to work with. She kept me informed everyday, whether good news or bad, and that's a major improvement over previous service advisors that I've had. Keep up the good work!

Look forward to going back for my regular services to get done there

Very pleased and professional service.

Rylan and the rest of the AutoNation team were extremely accommodating and helpful in all aspect of the our car buying experience.

I went to Autonation recently and had such the best service! Breanna was absolutely amazing! She was so friendly and kind! She gave me the best service possible. Her smile was so warm and comforting. I highly recommend her 10/10 for all your car service needs!

Went in for service and everything was great. Thank you guys.

I went in for an oil change . greeted by a very nice lady, Dana. service was quick. thank you. will return

friendly fast service. ask for Dana, she is super nice

I just resigned from my job, because my jeep is still being worked on two months later. I was told 8 days and we got a rental, we have insurance great ! 41 days jeep still not done and my job kept telling how much longer . I had to return the rental, due to its limitations. Only one car in the house , I kept being late or couldn’t go into work . I finally had to resign because I felt bad telling my employer one more week and I’ll have my vehicle back. Kinda felt like they didn’t believe me. Two months later , our jeep still isn’t fixed. I have no job . And yes those are military tags on the jeep. 20 yrs of service we retired in Texas . And we still have to make our jeep payments and we still have to pay a $500 deductible . My heart breaks I lost a good job . At least my husband still has his job. Here we are into the holidays and no job .. no jeep

Thank yall for the service wil definitely bring my truck back for further maintenance

2 plus hours for an oil change and a tire rotation that I had an appointment for. I had to prompt a service advisor to check on my vehicle before someone to let me know what the heck was going on. I get that You we’re busy but you guys could communicate better and let me know my appointment would be behind….text, email, phone call…hell I was in the waiting room. Could have walked into the next building. So far my maintenance plan is not living up to its value nor would I recommend AutoNation for anything at this time. I could have gotten a crappy cheaper oil change from Jiffy lube or NTB.

Good choice of buying new or used vehicle. I was looking for a used truck and ended up getting a new truck almost the same price as a used truck. Good choice guys. 👌

Terrible dealership experience - noticed the day after purchase that the car had some serious issues ... called 3x - left messages and requested calls back - nothing - Now I'm on the 3rd day that I've had to take off work as a single mother because they sold me a damaged / non-drivable car and have no sense of urgency to fix / correct ... I have called this dealership in TEARS and they truly couldn't have cared any less if they tried ... called again today - still waiting for them to "see what they can do" - if you were considering purchasing from here - trust me DONT !!!!!!

Brought my new Jeep n for it’s 1st service and rotation. The technician didn’t fill up the washer fluid or gauge the tires. Not acceptable.

The buying experience was great...then it had to go in for service. They've had the car for 6 weeks. We've been without a loaner/rental. We have been given false information and communication has been lacking. Will go elsewhere for service in the future!

Cheap dealership, I bought brand new truck from them Jan 2021, my backup camera stop working.I was told to drop off truck for a day, when I asked them for loan car I was told they can’t. Please stay away from dealership who just want to make one time profit, doesn’t believe on building relationship with their customers.

We’re very happy with the service we receive at this dealership. We’ve not had a bad experience, yet. Keep up the good work, everyone!

Crap! That's about all I can say. I've bought 3 Jeeps in the past 5 years. The most recent, a 2021 Jeep Cherokee. I paid for the remote start to be installed. Was advised due to the shortages, it would be 6-8 weeks. No follow up calls so 4 months in, I call to get an update. Sales points to Service. Service says it's Sales. Luckily my Service guy, Don Ferguson, steps up to resolve issues.....clearly there have been many. Took my Jeep in to get the remote start installed and guess what....they ordered the wrong one. SERIOUSLY?!?!? I'm paying interest on equipment that isn't even installed in this vehicle. I am soooo annoyed with this dealership. I will also say that Dana stepped up to try to help resolve my issues as well. Desk drawers falling apart, no updates to the facility. What a mess. I'm tired of the placating calls from managers.

Had a scheduled appointment at 1030. When I came to service center they informed me that my scheduled oil change would take 1 hour 45 minutes. She stated they over booked.

The service was great but the begging for reviews is really tiring. I got so many emails begging for a review. What's the deal?

Fast and Friendly!

Customer service here was exceptional. There is nothing more that I dislike than pushy salespeople that provide dishonest information. Our salesperson Terricka was very helpful and answered all of our questions and was not pushy one bit. She was honest on pricing and did not provide any false expectations or hopes. Would definitely recommend and would purchase from here again.

Service department was excellent, again. It is a pleasure to deal with them.

N FT Worth - Took my Jeep to get serviced. Great customer service from Dana from the moment I checked in. It was a simple service appointment, and I appreciated her honesty that there was a possibility my Jeep wouldn't be ready by closing so there were no surprises. She scheduled my pickup for the next day and had a courtesy shuttle pick me up at home in the morning. Dana was very friendly and knowledgeable. The service department only worked on what was needed and didn't try to sell me anything I didn't need. The courtesy shuttle driver was on time and very nice. This isn't the location where I bought my Jeep but prefer to get it serviced at this location.

Very professional, I did not feel pressured or hurried. Very hassle free visit with your car dealership.

PROSPECTIVE CUSTOMERS - do your homework BEFORE considering Autonation on North Freeway in Fort Worth. They DO NOT STAND BEHIND the used vehicles they sell. Nor are they inspected as advertised. The used car sales manager, Joe, REFUSED ANY assistance. On the contrary, he cited “user error” and suggested I go elsewhere for repairs. For a customer service-oriented business, they are a MISERABLE FAILURE. There are many other dealerships out there. They would be worth whatever drive you have to make. It’s all about customer service and service after the sale. AutoNation=FAIL

I cannot say thank enough to the service crew, especially Brad and Danna. I was stressing so bad about what to do and you gave me a plan, stayed in contact with me till the tow truck got my car to the dealership, fixed my car satisfactorily and got my car back to me within a couple of hours. I know you have more than just my vehicle to take care of and I appreciate you going above and beyond to help get my daughter and I back into our only mode of transportation. I had to take my car in to your service shop back in May as well, and it was the same top notch communication and service! Each time was for tire repair due to construction debris, but the piece of metal that went into my tire Friday night was definitely the worst of the two, and Friday night was a bad night, but you helped to turn things around on Saturday! Each time I’ve been in your service center I get prompt service from smiling faces! Keep up the awesome job, you are my preferred dealership for purchasing my vehicles and for service!

Had an exceptional experience buying a new Jeep here and gave me a very good quote on my trade. Couldn’t be happier thanks Autonation!

Fast, courteous service. My oil change and tire rotation were done quickly.

Nice to experience Southern hospitality, coming from NY. Dana was extremely courteous, informative, and fair. Had a wiring issue, and thought I needed new brakes. Service department was honest-told me brakes were fine-and didn’t try to sell me something I didn’t need!!! Problem was resolved relatively quickly, and we had our car back up and running. Thank you to Dana especially, and the entire staff at AutoNation. Happy to have found our new service station here in Texas!!!

I was treated with professionalism

The service department has been incredibly difficult to deal with for several weeks now. They have not kept up with any communication (we usually have to call THEM only to receive a vague text hours later), lost our paperwork, didn’t follow through on any timeline and we are STILL waiting on an issue that started months ago. Definitely take your vehicle elsewhere.

Brad lee was instrumental on keeping me as a Dodge customer. After relocating to Texas, I had some issues with my 2019 Dodge. I went to another location and found nothing but hassles and expense. I figured I’d try the north Fort Worth location. I am so glad I did. Brad and Jason both have gone out of their way to make sure everything is perfect. I will never go anywhere else customer for life guys!

First of all the lady that sits in the office is rude and doesnt help you at all she tells you to ask someone else for help. 2nd my car only has 45,000 miles and was over heating they wanted over 400 to replace a hose which they said then they would still need further testing to make sure why it was overheating. I picked up hose on my own for 50 dollars and still is over heating so I will have to pay another 160$ diagnosis fee to them again. Just do not feel that this is fair nor correct I was told it was possibly a head gasket by another mehanic but they want to nickel and dime me to death so they will not have to uphold the warranty it feels like it

Sean was great to deal with while purchasing our new/used vehicle however, I do not recommend trying to get your car serviced through them as the scheduler has no answers to my pertaining to when the gates open & if key drop box is available. Left several messages & it took me calling Sean (the person we purchased the vehicle from) to walk over to service department for them to call me back with answers. I feel like the person answering the phone should know the basic answers to questions.

I brought my car in to fix ac paid 1,000 dollars. Less than a year later brought it back for ac repair, wanted them to check brakes and oil change , 500 dollars later I had my oil changed. Could not find problem with ac. Next month went to get my car inspected and I was told I needed brakes. I informed the man I just had them checked, he showed me the brake pads that were almost gone. I came back to the dealership 2 months later because the ac went out again and brought the brakes. They said they would make it right, I owed another 500 dollars. I could go on…

Service department personnel

It was a very professional and fast experience. They always take good care of my Jeep.

I was given no prior instruction to use entrance through the ?service drive? and when told about it, was told to go get my car and bring it there. When I spoke with my advisor, I specifically mentioned that I thought the tires needed to be checked, yet nothing is noted on my multipoint report about tread depth remaining, etc. at the end of service, nothing that was completed or found was explained to me at all. Just charged, has to ASK for my paperwork AND keys, and sent on my way with a note that stated ?air filter, cabin filter, brake flush may need serviced based on mileage?, which tells me no one even bothered to look. I purchased an extended warranty on my vehicle, I certainly hope this poor service doesn?t void any of it.

Chrysler (not just this dealer) should put some emphasis on providing the prospective customer with the opportunity to have access to the total list of specifications available foe the model car he is interested in. The prospect could then be comfortable that he is buying specs he wants and not paying for specs or a similar model he is not interested in. The car may even be in the dealers next order from Chrysler.

My experience was smooth, quick and easy. Mr. John Charles was very knowledgeable about the vehicle, and answered every question I had in great detail. I would highly recommend and will be back to see everyone who helped in the experience. Thank you.

I reached out to Ron at Autonation regarding the powersteering recall on my 2018 Chrysler Pacifica. He was flexible, allowing me to bring the vehicle in when convenient. When I dropped it off, everyone was friendly. Ron was very kind and handled my vehicle with care. Autonation completed the recall repair within a few hours!

I brought my 300 in for oil change & AC service. The service department checked everything needed and kept informed of the process.

Waited 2 hours for an oil change and a tire rotation. And I had a scheduled appointment

The only reason I visit this Autonation for service is because they sold me the care plan while buying the Car, and I have already paid for it. But I still end up paying good amount of money and wait time of 2 plus hrs. Things I do not recommend: Protection/Care plan is a SCAM - Do not buy or terminate if you have already bought it. They have sold 5 different plans of 5 different companies, for e.g Dent protection is Administrated by one company where as tyre and wheel protection is administered by other company. I have 2 small dents but none of the plan is covering it, Dent protection says it requires paint so not covered and Appearance protection says they do paint only if it is faded. This is frustrating ride. I have waste my money on this - You don’t Service Wait time - I was there a 3rd person in line at 6.45 am still it took 3 hrs for my car get ready for only oil change and alignment . Estimation given was 1-1.5 hr. Over selling and recommendations - Though I have care plan paid for oil change they do recommend multiple things at each service and make sure I pay minimum $200 and above. My car is 2018 make but at each service they have recommended some serious issues about car which I cannot ignore. So in-spite of buying the care plan, I still pay at each service. Please do not just comment asking me to call. You guys called me next day to check If I am open for trading this car and buying new one. If you are really concerned about your customers call for fixing such issues too. Summary - Please Avoid going to Autonation or one day you would be writing similar frustrating recommendations.

Brad Lee and AutoNation went above and beyond expectations to fix the issues with our car while we were traveling to Colorado. I would definitely recommend them to anyone who needs a vehicle or needs work on a vehicle. Their customer service is excellent!!!

The location I purchased from didn't have the car I wanted, they found a car and had it transferred, prepared everything and was the best car buying experience I've ever had. Thank you so much, I will be back!

This was a great buying experience. Everyone was in a great customer experience mood, and it felt like they wanted me to be happy!

AJ made the car buying experience painless! I would highly recommend. Yuseff in finance was also awesome!

Very Fast and Professional service!

This was a great buying experience. Everyone was at the top of their game, helpful, nice, and made me feel like the only person that mattered.

Service rep was great, no issues there. Was there at 7 am, first in line for oil change and tire rotation. FIRST vehicle in and it still took over an hour to change the oil and rotate the tires. Several times I saw the mechanic stop and eat food. This is unacceptable. The ONLY reason I use this dealership is because it’s close. Every time I take in my vehicle and the first one in it takes at least an hour. Time to find some speedier mechanics.

The services and knowledge provided helped me extensively in resolving my problems. The time taken to educate me on my vehicle and the options available were welcome changes compared to other dealerships I?ve experienced. Definitely going to come back for service again.

i had a great experience every time i take my car in for a service

This is the second time I’m highly disappointed by the Service department. I scheduled my appointment 1 week early so that they’d have time to get what they needed in. I had an 8am appointment and was told around 4pm (after I called them for an update) that my parts got in an hour ago…I wasn’t able to pick my vehicle up until the following day at 2pm. I’ve told them before that I cannot for the life of me understand why an appointment is even made. My service advisor did not contact me one time even though she told me she would text me with updates. When I showed up to pick it up I honestly had no idea if it was ready or not because I still hadn’t been told a thing. ZERO communication. If you’re going to use their Service department be prepared to be there for hours even for a simple oil change.

This Jeep dealership, has poor customer service. I called a while back as something on my Jeep, still under warranty, broke. Trying to get them to just look at it was difficult. I called and text many times and they never called me back. We found a fix on Jeep Forum that worked. This time I just went for oil change and tire rotation. I have to say my service guy, Steve was just grumpy and unpleasant. Overall my experience here, so far, isn't good

Not a big fan of adjusting my schedule, work and otherwise, to bring my car in for a recall when the part was not available. Very poor planning.

The service representative was very professional and courteous. I recommend Autonation Chrysler dodge to anyone looking to have their vehicle serviced.

Must visit Terricka when visiting to purchase your next car. Very knowledgeable friendly and quick to get the sale completed and you on your way Great experience !

My husband and I have bought multiple vehicles from this dealership and had pleasant experiences in the past. So, when we needed repairs done on our 2017 Jeep Wrangler, this was the first place we thought of. HUGE MISTAKE! The check engine light was on, the heater was not working, and there were a few other minor things we wanted looked at. The woman we originally dealt with, Analise, was pleasant and took down all of our concerns. It took a few days for the technicians to look at the problems, but they were busy and we understood. The diagnosis came back that we needed a new engine because there was a sludge covering all of the engine components and possibly a cracked oil cooler (for a Jeep with only 44k miles!) $13k worth of repairs. They then insisted that we had not properly performed oil changes (we have always and regularly changed the oil and have a maintenance log!) and that was what caused the issue. After looking the issue up online, it seems that there are multiple class-action lawsuits for an assembly problem which leaves sand in the cast components which then creates a sludge that flows through the heating components and oil cooler (sound familiar?). Analise then was very nice in trying to work with us to file a claim under the powertrain warranty - which should have covered this problem. We change our own oil, so we were trying to call all the various auto parts stores where we could remember purchasing oil and filters because we needed to provide receipts but many do not keep records longer than a year. So, no luck on warranty - and not their fault, but something Chrysler and Jeep should be ashamed of - they KNOW about this problem, but are not honoring warranties or recalling vehicles for this problem! Analise had promised to provide a status update by 5:00pm, but we didn't hear anything that day or the day after. So, we called to try to reach her and see if there was anything else that could be done. We reached another woman, Briana, who was truly the rudest person I have ever spoken to. Instead of listening and asking questions, she kept talking over us on the phone, demeaning us and treating us like we were stupid. We were genuinely trying to understand what our next steps were, but she was pushy and rude from the start. She blatantly lied about the recommended service schedule and when I called her on it and told her that I was reading from the manual, insisted that I was wrong. I mentioned the class-action lawsuits and was trying to explain the issue. Then, she just hung up on me. I called back and asked to have the service manager call me - never heard anything. We then made arrangements to have the repairs done at another shop, but they then claimed that our warranty would be voided nationwide if the repairs were not made there even if we towed the vehicle to another approved shop (this is not true and illegal!). Meanwhile, the other shop has been fantastic to work with and quoted us $6k less for the repairs!!! I refuse to do business with a company that employs individuals who treat their customers that way, so will never purchase a car from here again either. Not having documentation for the warranty claim was our fault, so we were still willing to have the repairs completed UNTIL were were treated so rudely and lied to. Don't do business here if you want to be treated with respect! Go somewhere else for honesty and good customer service.

I arrived and was told the service would take approximately 1.5 hrs, and was pleasantly surprised that it took less than an hour! Thanks for the quick service!

I stood around waiting to pay and collect my car for a few minutes and felt like the staff just ignored me until I finally when and stood in front of someone for help.

Very nice service. Quick and the service manager was extremely nice

Service department went out of there way to get my wife's car fixed while battling the warranty company. Excellent job.

Best experience I?ve ever had purchasing a vehicle. I?ve bought over 40 vehicles in my life. Whole buying and closing process less than 45 minutes.

Easy scheduling, fast service. Friendly service writer

It was a great experience and everyone was very kind

Had a great experience. Got the car I wanted in a timely matter with great customer service.

sales process was fine.. over sold the extended maintenance agreement approx. 2x what Mopar gets. I canceled it. I had also purchased a vehicle care agreement ....(prepay for oil change and tire rotation.) first try at using it in South Toyota AutoNation in Austin was told I could not get the oil change and tire service at the same time. Waiting to hear back from Dealer that sold contract to see if they can offer any help, If I need to try AutoNation Chevy in Austin, or cancel contract.

great work in timely fashion.

I traded in my 2018 Ford F150 and was given an extremely fair price. Did the deal via email after they sent me their offer.

I had the best car buying experience of my life with this dealership. From the moment I first spoke with Alex to working with Brandon for the test drive and buying experience, to finalizing the deal with Yousef, I was amazed at the true "no-haggle" extreme professionalism of this team. My husband and I were also VERY happy with the trade in amount they gave us. I drove away one happy customer and can't recommend this place enough! Kudos to the whole team!

Took my vehicle in for service and warranty repairs and vehicle sat for days and a lot of things were not done at all!

Excellent price, easy process. Beat other dealers by a significant amount.

Fayaz does an excellent job of handling my service requirements. I’ve used the North Fort Worth AutoNation and Allen Samuels before that since purchasing my Truck in 2005. Always good service!

Quick buying process. Second purchase at this location.

Great experience and the salesmen were the best!! I got the best deal on my trade in! Thank you John Charles and the finance team!

Salesman very helpful but financial team and management very rude and unprofessional. This was the 2nd car purchased at this dealership and will not buy another vehicle based on our experience this time. Will not schedule service here but utilize other Jeep dealership in area. Paperwork issues that arose led to threats of taking vehicle from us and nasty accusations that were uncalled for. No customer appreciation or positive treatment

John-Charles was AMAZINGLY helpful and patient with helping me in heading to the right direction of what vehicle I want and also being honest in the process of how they check the vehicles before they sell and also what they could do to make sure it?s better. Especially because I drove ~200 miles to look at a specific vehicle. Very knowledgeable and patient would definitely get another car from him again.

Must have mask on sign is on doors, but only 1 out of 6 employees had a mask on. Car was returned by an employee with no mask. Needed to wipe down car before getting in.

Service time seemed a little behind for what was getting done with my vehicle. Also, little stuff like the oil life on my vehicle wasn’t reset after service nor was the sticker in upper left of windshield.

Unexpected expense, but Jason made sure the vehicle was taken care of along with all outstanding recalls. My parents raised me to appreciate good customer service and I’m glad there is finally some quality close to home!

My experience with Nic was great! He knew what I was looking for made the buying process as easy as possible. This is my second JEEP from this dealership. I will buying my third later! Hopefully he is still there. The financing part was a breeze Raul was very helpful answered all my questions. I will be back!

Great Experience. Took maybe 3 hours to complete entire transaction.

Quick and easy service stop/oil change, no hassle service.

This is the latest in many times that I have brought my Jeep Grand Cherokee in for major repairs. Every time it's between $1,500-$2,000. It's an older Jeep, so fine. What's most distressing, is that you have to be specific to the Service Writers, even checking their work before you drop it off. I asked for my hood and back hatch to be repaired, which would not stay up. They completely MISSED the back hatch and it wasn't fixed. Breanna the service writer performed poorly, as has Don in the past, who kept moving the date I could pick up my car on the repair before that. I asked the service writer (apparently Breanna couldn't be found when I had an issue) "why would I EVER consider buying a car here? He said nothing. I am done with this den of incompetence. The General Manager and Service Manager should be ashamed of the operation they are running. You have to make sure that you check everything that they do.

Took the car in for a TPSM service light. They put air in the tire and said come back in 1500 miles. Did nothing to actually address the issue. Do not recommend.

Service performed on my Challenger was fast and I appreciate your detailed evaluation. I?ll be back here again.

Avery knew what I was wanting and when I didn’t see it the first day he called me back and said ‘WE GOT IT’! Everything was super easy, not quick, but super easy. Avery is our go to guy!

Arthur Besile and finance, Demarcus, are the best. We just purchased another vehicle from this location and we were literally in and out it felt like. Down to earth. Honest. Changed our minds as our next purchase will be with them again!

I was under the understanding when I made my appointment that the recall part was available. This was again not was the case. This is the second time this happened at this dealership. Both in richland hills and 35 north.

It’s perfect to buy a vehicle but my experience with auto service is a little negative. I understand that there are times that you can’t have your vehicle looked at in a timely manner, but when you schedule an appointment you expect to have a simple oil change done in 120 min the most. I scheduled an appointment for an oil change because I had another prior engagement. Brought my vehicle in at 9:30am and it was 12:15pm and it still wasn’t ready and that was with an appointment scheduled. Another complaint is that I liked taking my business there because they used to do the check points to my vehicle, which they haven’t done the last two time going there.

Larry is always so good to us! Respectable, patient, always smiling! We have bought 3 vehicles from him and Demarcus is excellent with the finance paperwork!

I decided to sell my truck and got prices from Carmax , Vroom and Autonation. I got the highest offer from Vroom but called Autonation dealer that was 3 miles from my house and asked if they would match Vroom offer and said I would bring the truck for them to inspect ( I went to Carmax earlier that day ). Autonation matched Vroom offer and I got a check today without the delay of Vroom process. Only slight downside was delay in finishing paper work and printing the check. It took about an hour after price was agreed upon but I have had longer paper work delays at dealerships when buying. Autonation has a central office that does the paperwork and it was a busy time at the end of the day. Overall I am very happy with the result. I was not shopping for a new car but was forced to check a box below. Cars needs to add "other" choice to Why did you visit this dealer part of review...

Had my 1st oil change on my Gladiator, got home parked in my driveway and all of the oil poured out onto my driveway. My jeep had to be towed back to dealership. Husband out of town and I have no vehicle!

Andrey was great! Very accommodating to our family. Kept in contact with us and worked with us as needed. Appreciated the service from financial personnel as well. We left very satisfied! Will definitely return to this facility to do our business.

The staff was great, she gave me an excellent service but the waiting time... too long just for a regular service

Jared did an awesome job! He explained everything and followed the process very carefully, thanks to him the trading/buying process was very smooth.

My service manager was very friendly and helpful. Waiting area had very few in it to make social distancing easy. All employees I saw were masked.

very professional in and out quickly. Highly recommend

I went in hoping i could get what i needed. They bent over backwards to help me get a car i loved and financing o could afford. Brandon was amazing!

Very quick experience. Great service in and out no problem.

Very quick experience. Great service in and out no problem.

I bought some where because Demarcous was dragging his feet . I told him I was buying a pickup on 4/8/21. And that just what I did a3500 longhorn . Good new y?all won?t ever have to worry about me coming in again.

Great service and maintenance, saw little Covid safety anywhere but other than that great experience.

Jean Charles was an amazingly patient and respectful salesman. He did a wonderful job! I only wish y'all would allow your employees to show their beautiful faces and stop making them wear masks. Masks are very impersonal.

AJ was absolutely wonderful and very knowledgeable about the system equipped on the Rubicon I purchased! I?ll defugo back to him in the futu!

Getting my oil changed was quick and easy. The service advisor, Fayez Keshavjee took care of everything and explained everything thoroughly.

This was has been the worst experience I've ever faced. AutoNation is a nationwide predatory car dealership to Active-Duty service members. They knowingly sold me a defective RAM 2500, the transmission was rebuilt at their facility and catastrophically failed within six weeks of purchase. They held on to the truck for over two weeks before determining that it was a Chrysler warranty repair, then taking another week to repair it. The whole time refusing to assist with a loner vehicle or offer to pay for a rental car. I had to come out of pocket to pay for a three-week rental car and now they refuse to reimburse me. DO NOT use AutoNation to purchase any type of vehicle, especially if your Active-Duty Military!!

My Jeep was acting crazy and I had no idea what was wrong with it! This dealership found the problem quickly and provided me information on extra service needed to protect the life and safety of my Jeep! I got it back and it feels brand new and safe! Thank you!!!

Got the oil change deal, that was "Given to me" because I'm Law Enforcement. I did not find out till my bank provided me a detail print out of my Jeep. I got charged $785 for my FREE OIL CHANGES. Also got the Extended Warranty for $3400 but I did not know about. I feel I got taken. The finance manager said he would give me 3 more changes but nothing official yet. If he is talking about the Wave Program I already get 3 free from Jeep. Be aware

I had a excellent experience with Avery the salesperson and found an excellent used car for my son. I was impressed with how easy it was that I returned two days later and traded in my vehicle for a newer used car.

Very friendly and quick service! Nick was very helpful in finding exactly what we wanted!! I am extremely happy with my Jeep Cherokee! I love it!

I would have to say that this was one of the easiest car buying experiences I ever had. I purchased a 2018 Colorado. The price online was fair and I was in and out in less than 3 hours. Bret and Andy were easy to deal with and very attentive. Thanks guys.

Traded in my Jeep on a used Ram 1500. Customer service was great and gave me the best price for my trade in.

Received great service in addressing a recall issue with my vehicle.

The service department has had my vehicle since the morning of 3/27 I had a blow out due to construction debris but paid for the tire and wheel warranty when I purchased my vehicle and had an appointment scheduled for 3/29 for a routine oil change anyways. I asked for an update late morning on 3/29 and am told my vehicle hasn’t even been looked at. It’s a tire and oil change both very routine. I explain that I’m a single mom with a child in school and athletics and that we’ve been struggling to find Uber/Lyft rides to get my daughter back and forth to school and myself back and forth to work. At no point in time was I informed that their service department was overbooked or there were any issues. It’s now late afternoon on 3/29 and I get a call from someone else letting me know they are just now ordering the tire for my vehicle and already missed the cut off for ordering today so they won’t even receive the tire until 4/1. I will be without a vehicle for an entire week because no one did their job on Saturday and ordered a tire that I obviously was going to need. They have no loaner cars and my “service advisor” Amy still has not responded to my earlier messages when I voiced concerns on how long things had been taking. Had I been told it was going to take this long I would have had my car towed to a different location. It would have cost me less out of pocket to go to discount tire or literally anywhere else to get my tire changed and oil changed and it would have been done same day. An entire week without a car over a tire replacement and oil change. Absolutely ridiculous. Needless to say I won’t ever bring my vehicle back to this location. Next to zero communication and clearly zero common sense on order parts efficiently.

Made my appointment for routine oil change and vehicle inspection. I do the full inspection to ensure no surprises and keep my warranty eligibility. The earlier in morning the better especially on a Saturday. My service representative was ready to receive my truck even before I came to a full stop. Any maintenance issues found were discussed and addressed at a very reasonable charge aside from the oil change. Waited just a while in the very well kept and clean facilities.

I was purchasing a Ram 1500 and was informed by my salesman Larry Rivera that there was a aftermarket evts (GPS) system installed in the vehicle for $1999 but when I showed them the real cost of evts including installation was $549 the atmosphere of the conversation turned and was basically shown the door.. LOL Sad thing is I had bought two other vehicles from them before Please people be smart do your research and don’t let them screw you on the backend with extras they can mark up to whatever they feel like!

Tried to buy a Ram 1500 today and I was informed the vehicle had a aftermarket EVTS GPS tracking system in it additional cost $1999.00. But when I showed them the actual cost including installation was $549 ..they were silent and showed me the door.. LOL People please do your research and don’t let them clean you out. It’s sad that they have to resort to this type of trickery and nonsense! The thing is I’ve bought two other vehicles from them and my salesman Larry R Was usually a straight shooter.

Very knowledgable sales reps who value your time. Had a good experience. Definitely recommend

Had a great experience working with Jared.

Poorly kept dealership, needs a deep cleaning. Their people need customer service training, it’s like making a deal in the back woods where you spit on your hand a shake on it. Do yourself a favor, read detailed reviews from Yelp. They only put cars.com reviews on their website bc they beg customers to write reviews before service is even rendered.

These people suck, that is all i can say, if your insurance company or anyone says to use these clowns for repairs for a vehicle in any type of collision or damage, slap all people involved that provided the recommendation as they are not your friends and mostly likely a mortal enemy for recommending such pathetic people to entrust your vehicle to. You are warned slow poor quality service leaving you high and dry on a car will be your future if you go near these people with your vehicle

Have always had a great experience here. We have bought 4 vehicles here in the last 5 years. would recommend this dealership if your looking for a Dodge Charger, Jeep or Dodge Ram. I love my new Dodge Charger. Kudos to "Corn" as they call him. He made the trade in and purchse easy.

Took car on for normal service. Advised I needed an alignment. The car was not driving in a way that would indicate the need, but tire tread did. Had them complete the alignment and now the car is pulling hard right. I called my service advisor two days ago four days ago and have not heard back. This is type of customer service has been a common experience for me. I go there due to the proximity to my house, but I will not go back.

They did a wonderful job getting us in and out fast and I really appreciated how upfront they were with you about everything and the fact that the matter is the process he told me over the phone is the price they charged me When I got there no hidden fees and wonderful people to work with

Always pleased with service department. They are always friendly and helpful.

Excellent service, the team was timely and booked me in for a follow up to address a windshield washer issue

I went in to get my oil changed and tires rotated. They did an excellent job!!

They are very professional and the service was fast

Jason Burkhardt was awesome at following up with me on my vehicle throughout my repair.

Amy was our service tech and she was fantastic! She scheduled getting my vehicle in, getting a shuttle to pick me up, and all on time. Very pleased with her work ethic!!

Bree did a great job at making sure I was completely satisfied with my schedule appointment.

Dave Aguire and sales manager contacted me regarding my inquiry. After discussing via phone and text, we were able to get everything set up and negotiated so when I arrived the next day at the dealership, I was in and out over a few hours driving my new Gladiator home. Would highly recommend.

Great services and very knowledgeable pero

Overall very happy with my purchase experience at AutoNation North Fort Worth. I would have liked the car to have been detailed upon delivery but I understand it was a one day turnaround.

Sandra Gomez has done an exceptional job once again as my service advisor. She always goes above and beyond to ensure her customers are cared for. She is the consummate service advisor.

Autonation North Fort Worth was a pleasure to work with when purchasing my 21 Wrangler. They have gone above and beyond customer service. FCA (fiat Chrysler) however has not. My wrangler has had maintenance issues from day 1. With less then 4K miles it has been in the shop for over 3 months for safety and mechanical issues, half the time I have had the wrangler. FCA refuses to enact the lemon law on this unit which is unacceptable to me as a customer. I have had other Wranglers in the past and this one seems to be the unlucky lemon. Dealership wise I would give Autonation North Fort Worth a 5, FCA I would give a 0.

3rd time being in the shop for the same problem. Steering wheel losing integrity while stopped, in gear, waiting at red light. That’s started back in June. Even after the gear box was supposed to have been replaced in Dec 2020. November 2020 while traveling at 75 mph the cruise control loses integrity with a message stating it must be serviced. Problem could not be duplicated by the computer. Also, starting in January 2021 the lockers lights come on randomly. I have contacted my service rep each time and follow up with photos. I drive 290 miles one way to this dealership because I used to be treated fairly. Now I’m told they don’t have a loaner cae for me. They don’t loan cars on Saturday’s (but finally the manager allowed this last time) then when my vehicle was ready they were adamant. I had to come up in the middle of the week to get it, that their return policy is very strict. Service tech very rude. Stated there was nothing wrong with the Jeep. “Could not duplicate” the problem. It took all of 29 miles for the lights to come on and less than that for the steering to lose integrity (while stopped). The dealership was closed after I picked up the Jeep. I have videos of the locker lights situation. THEY NEVER DROVE THE JEEP to see if it could be duplicated. This was the 2nd Jeep I had purchased in less than 3 years.

Professional courteous service while leasing one vehicle and then selling another. No pressure from sales force or financial. Second time we have lease here, we’ll be back at the end of this lease.

3rd time being in the shop foe the same problem. Steering wheel losing integrity while stopped, in gear, waiting at red light. That?s started back in June. Even after the gear box was supposed to have been replaced in Dec 2020. November 2020 while traveling at 75 mph the cruise control loses integrity with a message stating it must be serviced. Problem could not be duplicated by the computer. Also, starting in January 2021 the lockers lights come on randomly. I have contacted my service rep each time and follow up with photos. I drive 290 miles one way to this dealership because I used to be treated fairly. Now I?m told they don?t have a loaner cae for me. They don?t loan cars on Saturday?s (but finally the manager allowed this last time) then when my vehicle was ready they were adamant. I had to come up in the middle of the week to get it, that their return policy is very strict. Service tech very rude. Stated there was nothing wrong with the Jeep. ?Could not duplicate? the problem. It took all of 29 miles doe the lights to come on and less than that for the steering to lose integrity (while stopped). The dealership was closed after I picked up the Jeep. I have videos of the locker lights situation. THEY NEVER DROVE THE JEEP to see if it could be replicated.

Came in with 500 down was promise that they would make it work. True to their word I am now a proud of a 2021. Everyone was very friendly and treated me like family. My salesman Mr Paul Ray was awesome thanks all

Great dealership. The deal I was told I?d get on the phone was what I got.

Finance personnel are rude / unprofessional.

everyone there are very friendly and the price is not to bad .

Very respectable, no pressure sales experience! Brett Harris listened to my needs and delivered! I was very pleased with my experience at Autonation of North Fort Worth.

I purchased a used truck from this dealership. Less than one month later I began having a small electrical problem. I was assured that this would be covered under the extended warranty that I purchased, however after their full ?diagnosis? the warranty claim was denied, and I was stuck with either paying over $400 to have the issue fixed, or eat a $160 diagnostic fee if I wanted to leave it alone. On top of this, while my truck was in their service department they shockingly found over $1,000 worth of extra maintenance items that they suggested be done. Mind you this truck was purchased just over a month prior. It?s clear that they don?t put any care or effort into their vehicles before just selling you something that they know needs repair. Overall this leaves a rather sour impression. I can?t say that I would recommend anyone else shop here, much less refer any of my friends or family here.

Total scam artist. I wouldn't recommend anyone buying from Auto Nation. If you want a good deal on a car go to a reputable car dealership. I will never step foot on another Auto Nation lot again. People think they are getting a good deal until the end. People pay very close attention to what you are signing ask questions about all of it because they will totally screw you over in the end. They tell you one price even if it's marked clearly on the car but charge you something totally different. Don't trade or sell your car to them because they will mark price up on new car to get yours free. Like I said total scam artist. People I recommend you go anywhere else to buy a car and stay completely away from any Auto Nation. I have showed all my family and friends how they lied to me and basically cheated me. I will continue to let everyone I run across that's looking for a new car to stay clear of Auto Nation. I feel good knowing I kept at least 4 people from buying a new car from their and will continue to do so.

Brett Harris made the buying process really easy was very patient, and informative. He worked with us to find the Wrangler to suit our needs we will definitely see him again when it's time.

Don in the repair center is the best to work with! You'll never feel in the dark about what's happening with your repairs. His customer service skills are top notch!

It could be a little faster the process Better rates Better offers on the old cars for trading

Brianna was amazing and it went smooth. I waited but the waiting room was comfy and safe.

My service was excellent. All went well and I feel you have a very Service Manager now who cares about the customer.

Did a great job! Service department kept me informed on all service that was being done.

Parts department never answer the phone or return massage

Service department. Took my truck in to get manifold gaskets and studs replaced. It went in on Friday and I got it on Thursday night of following week. I had let the service manager know to reinstall wheel well covers that were in bed of truck, not done! Poor service. I took my truck because I could not afford to be without my truck for another week!

Not sure what the point of making an appointment is. Seems like you get in faster if you just go to the express lane without one. Appointment at 9. Left at 11:30. Oil change and rotation

Dealing with Christian was awesome. One of the best buying experiences ever. From first contact to out the door in 3 hours. I’m a horrible impulse buyer! 😂 I love my new RAM 3500

Had a great experience with service rep Amy! She is amazing and will do all she can to take great care of you.

So let me start off by saying that we have had issues with this dealership since the day we bought our vehicle, and that was almost 6 years ago. We had our vehicle towed there Wednesday afternoon. They had the far side of the entrance closed which made it hard for the wrecker driver. The service department wouldn't open the gate because they told me they didn't have the keys, the body shop did. That didn't make any sense at all. So I had to drive my car all the way back around to the other entrance. Then I had to wait for one of the service writers to finish his paper work because he was off the next day. Finally got it wrote up, then was told I couldn't get a loner because they didn't have any and that I had to wait until the mechanic diagnosed the problem with our car. ( there was 3 loaners parked outside) They contacted my wife and tried to sell us extra services due to the mileage on the car, which was well over $400 dollars. One of the services was an alignment. Our car never had an issue with that until today. Picked up the car and had to take it right back because the alignment was way off. Well, they apparently fixed it but it's still not right. Was told the Durango's are hard to align and it would take replacing everything to make it right. The service manager told me that. So now I am having to take it somewhere else now. So just an helpful suggestion, avoid this dealership like the plague. Make the extra trip if you can to the dealership in Weatherford. I've been told that they treat you like a person, not just another number.

Had a recall on my truck. They had me in and out with no issues

The service person who helped me was outstanding and helpful

Mr Charles was great help in the process of selecting my new truck. Thank-you Sir

I have never had to back for the same repair twice. The quality of the work is always excellent.

I was very pleased with the Service. Thanks, Ken Cook

Awesome buying experience, super fast and easy.. salesman, managers, and finance was very noticeable and polite.

My son went in for a recall. He scheduled an appointment and took in his jeep. The staff was very cold and non-personable. He was told that my part was in stock and that it would be ready the first thing the next morning and that he could pick my jeep up at 7am. He arrived at 7am only to be told they did not have the part! No phone call text or email informing him of this. Nothing, not even an apology. He was then told the part would be in later that day. He had to call an Uber to get back home, he was not even offered a shuttle even though it was their mistake. He waited all day hearing nothing from them. Late that afternoon he called them and was told they would not have the part until tomorrow! He found a ride and went back to get his Jeep. Again there was no apology and no sense of remorse for the way he had been treated. I would highly recommend that you do not rely on this dealership for any recalls or repairs.

They didn?t seem to care much. Never called back when they said they would. I always had to call and call. Was promised a loaner and never got it. Our issue could cause a serious accident and the quick fix they gave doesn?t seem to make sense. Won?t be back. I wasn?t treated like I was valued at all.

Jared and Damascus were absolutely the best they were quick and very good at getting us the truck we wanted in our price range

Took our Challenger in last week for a headlamp replacement and an alignment. Brianna was helpful, polite, informative and focused on me as a customer. Great customer service!

It was a pleasure to work with Manual. He kept me posted on status of my vehicle while in service.

Our last three Jeep?s have been purchased from Autonation and they are the only people that touch our vehicles for service work. We hope to continue the relationship as they have been doing a great job up to now.

Auto Nation is the "BEST" Great Service! Service Advisor Mr Donald Ferguson answers any questions , so helpful, ! ! Thank you Mr Ferguson,

Ok. This is definitely not the common experience. In fact, I have never experienced anything like this before. My vehicle was in the service dept from September 2019 until the end of December 2020 for a check engine light. Several times throughout this time frame I was told the repairs had been done and after picking my vehicle up and driving a short distance, the check engine light would reappear. Well, I?m happy to report that after picking my car up on Dec 30, I?ve been driving nearly every day and no check engine light. It has been a year and 3 months that this dealership had my car, and the only reason that I am being nice and respectful about this situation is because of TC. She was the manager who always treated me with kindness and respect and took responsibility for this lengthy experience. Thank you TC for taking ownership and going over and above to keep a super frustrated customer from taking further actions.

Great place to buy a new vehicle Service and people are great to work with

I called for my first service on my 2020 Jeep Wrangler and got an appt the same day. Manny was my rep. He was efficient and very polite. I waited while my Jeep was in the hanger and Manny gave me updates. Everything went smoothly and I would recommend AutoNation to anyone. Ask for Manny.

Waiting Room Small, TV small turned off. Drinks and coffee limited. Compared to other dealerships I have experienced.

Bought my car on 12/31/20 it is now 1/5/21 and haven?t gotten to pick it up yet. Have been talking to the sales rep pretty much daily but haven?t gotten any real updates. It only took me saying I want my money back to have the sales rep have the manager to call me to explain everything. Why is it so hard to communicate with a customer? I know you?re getting commission off of my purchase so I deserve to know why I haven?t gotten the green light to pick up my new car. I don?t trust this place and you shouldn?t either :-)

Fast friendly service. They are professional and treat you like family.

Fayez is fantastic!! He has earned my business, as well as my respect. Thank you!

3rd time around finally got the recall done. Breanna was great to work with. I'm sure some things aren't in her control, but she dealt with it kindly and rectified the situation.

Had an oil change and front end alignment. In and out in an hour. Was disappointed I had to ask the service manager to wear a mask when there were signs posted everywhere to wear one.

Had recall, EGR cooler, taken care of. Had some difficulty with a longer than necessary wait for parts from the manufacturer. However, when the parts did arrive, the dealership took my vehicle in, repaired, and back the same day. 5 stars for the dealer, 1 star for manufacturer (Dodge.)

I recently purchased a 2015 Dodge Durango RT and I had to return to the dealership for a couple of minor adjustments. My Service Advisor Amy was great in getting me vehicle serviced and returned to me in a timely manner. Kuddos Amy!!!

The staff was very helpful without being pushy. They answered all our questions and made sure we were satisfied. We would definitely buy here again

Jake went above and beyond to provide quality service. All necessary services were explained completely. My Jeep was serviced in the time promised.

Good professioal employees, clean dealership. Service department will work with you to get you in and out as quickly as possible. ?

I drove in from out of town and they made sure to get me in and out of there so i could get back on the road home.

Fayaz was super good at communication and keeping me informed! Kind, respectful and really helpful!

Bryce Christian in the AutoNation Collision Center Alliance was very knowledgeable, polite. He was always there for me.

I went in for a service appointment on my Jeep and left with feeling confident that they took care of everything I needed (and then some). Mr. Burkhart was more than accommodating. I enjoyed my experience and will be returning for future service needs.

I would not recommend AutoNation CDJ. We went there to trade our 2018 Ram for a 2019 Ram. We had an appointment for 11AM however we showed up at 10 AM. When we first looked at the 2019 Ram it was so dirty especially in the bed that we nearly walked away from the deal. We drove the vehicle and it operated nicely and Nik the salesman assured they would detail it before we took possession. We went ahead with the deal after agreeing to swap the tires between our truck and the new one and a good detailing of the new truck. This is where everything went downhill. We had to sit at the dealership for a total of 7 hours waiting for the service department to swap the tires and detail the new truck. We couldn't even leave to get lunch we had to have Door Dash deliver lunch to us because we were not even offered a courtesy vehicle to go get some food. My wife tried to talk to the manager but he basically ignored her. Lastly, it had gotten so late that we had to get a motel room because we were too fatigued to drive 175 miles home. I must say we love the vehicle but it should never take a dealership 7 hours to complete a vehicle sale. We would not recommend this dealership. I need to add one other thing , the service department scratched and damaged all 4 rims on the new truck swapping the wheels out. It was dark the night we got the truck to leave and did not see the damage on the wheels. I am betting we don't see an answer on this post. Kevin and Kim Cooper

Very good service and completed in a timely manner

I was pleasantly surprised with the quality of care and professionalism of everybody involved in the process. Great value for the money. Everyone listened to what I was saying - a rarity today.

I was pleasantly surprises with the quality of care and professionalism of everybody involved in the process. Great value for the money. Everyone listent to what I was saying - a rarity today.

I had an incredible experience with Autonation Dodge. They did everything to accomodate me and my family and they were easy to work with.

Service department is useless I live down the road and try to avoid this dealer at all costs for service work. Pulled up for a oil change and they all avoided eye contact and pretended to be busy I also had a huge issue getting some parking sensors fixed on my 2019 Ram that I just avoided getting them fixed because I couldn’t be going up and down with them still didn’t get them fixed and decided to just live with them being faulty. Truck prices are a joke.

Fast friendly service. Provided a detailed report on condition of my vehicle. I have been there several times since moving to Tx and will continue to bring my vehicle there for service.

116,000 miles and motor needed to be rebuilt...Dodge wouldn't fix it. Unreliable junk...getting a camaro next car...it's gotta last longer than 116,000 miles

I appreciate all the hard work Auto Nation Fort Worth provides when I take my vehicles in for service.

Finance department can be pushy..but other than that everything else was outstanding..

Took my Jeep here for routine maintenance. . Oil change, tire rotation, state inspection. I was able to pull right up, no one else in line. I reviewed things with a friendly service advisor and asked if it wouldn?t be too long. She assured me it shouldn?t be too long. I was expecting about an hour and packed chik Fila and my 3 year old and planned to enjoy the nice weather we were having while waiting. Over 2 hours later! My car was finally ready, I would hardly say this is the fast express lane that they advertise. Next time we will go somewhere else for our routine maintenance as there is really no benefit in taking to the dealership at this point.

Told them what I wanted and what I could do and they made it happen

1st off, the service personal did not provide me with her name nor offer me a business card. I was told it would take 24 to 48 hours to asses the problem and provide a quote, I had no choose at that time, I left my van with them. I did hear back from them that same afternoon though. I was told the radiator and thermostat needed to be replaced. Estimated cost of $1547.00. I declined the service and told the service personal the only issue was the pitcock valve was leaking. I pick my van up on Monday morning, paid the estimate fee of $165.88, proceeded to the parts department at this dealership, purchased the part for $14.18 , installed it myself in less than 30 minutes and solved my problem. I did not need a new radiator or thermostat. Hard lesson learned. I would not recommend this service department to anyone.

1st off, the service personal did not provide me with her name nor offer me a business card. I was told it would take 24 to 48 hours to xxxxx the problem and provide a quote, I had no choose at that time, I left my van with them. I did hear back from them that same afternoon though. I was told the radiator and thermostat needed to be replaced. Estimated cost of $1547.00. I declined the service and told the service personal the only issue was the pitcock valve was leaking. I pick my van up on Monday morning, paid the estimate fee of $165.88, proceeded to the parts department at this dealership, purchased the part for $14.18 , installed it myself in less than 30 minutes and solved my problem. I did not need a new radiator or thermostat. Hard lesson learned. I would not recommend this service department to anyone.

I am very displeased in the customer service and the lack of communication at this location. On November 24th I sent an email to the new director over the service department at leeb1@autonation.com detailing my experience and have yet, as of December 8th, received a reply of any kind. I took my truck in on Nov. 7th via appointment to get a torque converter code diagnosed, after a week of no progress, communication or at the least a diagnosis, i went to pick it up and take it somewhere else. After some apologies I was then talked into keeping it there for them to start on it right away and have it back to me within a few days. Without going into further details and frustrating let downs, my truck was in their shop for 2 weeks for a job that they said will only takes a few days. I completely understand that unforeseeable circumstances occur and delays happen but that's where communication is important to those who rely on their vehicle.... especially when you do not have backup transportation and are borrowing one from someone else.

I wanna thank both Mark and Jason in the service department for helping me get a difficult issue resolved with my Ram truck. They took great care of me and made sure they my truck was fixed within a tight deadline. Thanks, guys, for making me feel like a valued customer.

I wanna thank both Mark and Jason in the service department for helping me get a difficult issue resolved with my Ram truck. They took great care of me and made sure they my truck was fixed within a tight deadline. Thanks, guys, for making me feel like a valued customer.

Francisco Ibarra Mendez Jr was amazing to work with! He was very quick and professional. Thank you Francisco! I love my Red 2021 Ram Rebel!

My salesman made the whole long distance transaction so easy and delivered the car to my doorstep! Service Above and beyond!

2020 Ram Limited. Taken in for Navigation problems. System just doesn?t work well. Rattles in the sound system. They kept it for 6 weeks had a laundry list of what they say they fixed. Finally got it back, all the exact issues are still the same. Extremely disappointed. I would avoid this Autonation Dealership like the Plague. Sales as well. They do not explain anything about the vehicle or how to use the advanced technology. Just give you the keys and hurry you away, then on to the next sale. STAY AWAY FROM AUTONATION NORTH FORT WORTH CRJD. YOU?VE BEEN WARNED

Brianna was great to work with, very professional and courteous.

Awesome experience, great customer service Arthur was our sales person

Recalled egr cooler for a 2016 ram, and autonation can’t even get the parts. They’ve had four years to correct their California screwups but they just keep screwing up. I’m beginning to believe Dodge engineers/employees are retired from nasa, they couldn’t fix it right either.

I love my Charger Scat Pack Wide Body!! Thanks to the friendly and knowledgeable staff!

Fast and friendly service. Will be back for all my vehicle needs.

Great service and detail information provided during my process

Recently purchased a truck from here. This is the third vehicle I have bought from them and it was a great experience as always.

Great experience from start to finish. I love my new Jeep!

I took jeep in for brake issue on 11/7 they flushed brake fluid at a cost of $129. Picked up didn?t correct the issue. Took jeep back on Monday 11/9 drop off. Was contacted by rep late Monday. They were making sure if there was a charge that I was ok with. Said I was. Should have been a continuation of previous work. So after phone calls and text messages. Finally got jeep back on 11/12. I rented a vehicle that they said was authorized. Even though they should have turned on my opinion vehicle around in 2 days not 4. I was not charged the 2 nd brake flush. Very dissatisfied with service manager and department. I will not be using this facility ever again.

Had a pleasant experience getting my Jeep service at Autonation. Service advisors are super friendly, called me every day with updates. Would highly recommend to all my friends and family

Had a pleasant experience getting my Jeep service at Autonation. Service advisors are super friendly, called me every day with updates. Would highly recommend to all my friends and family

Great experience with the Service Team. Fahaz and TC were great to work with. Friendly, helpful and took very good care of me and my Jeep.

Service contact communicated clearly. Explained concisely what was needed. Recommended maintenance to spec and it’s importance. His estimate was a little lower than the actual cost. Overall the experience was acceptable. Not the best, but definitely not the worst.

We were treated with respect by everyone at AutoNation. We got a great deal from the beginning on the car that checked all our boxes. We left very happy!

Fayaz Keshavjee provided awesome service. Thank You.

Returning customer and Arthur was my Salesman. As always he did a outstanding job.

Not professional, calling to the service department and the person says Hello, does not state name, company. Charge 149 to provide a diagnosis about a transmission slipping. Only recommendation is to replace. Took to local garage had fluid and filter changed, has been driving fine since. Just parts changers.

I bought a 2008 Chevy Pick up from these guys and had a great experience with the sale people. Can't say the same about the finance guy. Was told I had a 4 month 4000 mile dealer warranty. I called to get an appointment to have my TPM serviced and they said it might not be covered. I went ahead and sit up the appointment, took my truck in and left it with them. They then called 2 days later and I was told they can't service a GM product and I have no warranty! The finance guy failed to check a box on my application that would have given me the dealer warranty. I will never go back and if anyone ask I will tell them the same! Once again, I had a great experience with the sales guys.

Don Ferguson and T. C. are very, very professional and compassionate and they will bend over backwards to help with a ligidiment concern...

Buying experience was good. Francisco and Yusuf was helpful.

We had a great experience here. The service department took such great care of us while completing work on our Jeep. The work completed was perfect.

I brought in a 2014 Jeep grand Cherokee. For an oil change and diagnostic on a acceleration problem. Also mentioned the dash was wrinkled and at 60 miles an hour there was a weird noise of air blowing into the vehicle. I told them explicitly, if it’s covered under warranty I want it looked at and I’m OK with paying a deductible as well as the oil change. They charged me the oil change, the deductible on the engine acceleration, $165 for looking at a wrinkle Dash and telling me the warranty doesn’t cover it and over $100 diagnostic on AC which I never ask for. When I brought it up to the service agent he said no one was available to talk to me and they wouldn’t be able to work with me. I personally have 3 Chrysler vehicles and nine other family members that have Chrysler vehicles. This dealer was willing to ruin a relationship with over 10 people and 12 vehicles over $100 diagnostic fee for something I didn’t ask for!! This is what gives dealers a bad name and causes people to go elsewhere. Extremely extremely irritated and pissed off

Arthur Basile was awesome! He helped us trade in our Jeep on a different Jeep that we wanted. AutoNation gave us top dollar on our trade in and gave a great deal on the Jeep we bought! Financing was quick and easy and Yosef and Arthur even stayed late to make sure we got taken care of. We were able to shorten our loan, get a way better rate than we had before, and lower our monthly payments! Arthur delivered our Jeep the next day and really went above and beyond to make sure we were happy. Will definitely be returning to AutoNation if we need another vehicle in the future! Oh and the 90 day warranty they provide for free is also an amazing value, so nice to have peace of mind! Thank you Arthur and Yosef for helping us get into our dream Jeep! If you want top notch service, give Arthur Basile a call!

Jason the service guy managed the whole process in my absence. Nice job

although it took awhile for the team to figure out what the problem was (Electrical), my service advisor keeps me well informed and made sure I had a loaner to use.

Good service as always. Top notch service and repair shop.

Took my car to fix a problem with window. Also asked to have the car inspected for any issues. When I got the car back, it had the tire pressure low light on. It was also scratched though I can?t prove that happened at the dealership. Just not very good service.

Have had an issue on every single visit. Phone system not working properly or no one answering. Loaner/rental reservations not available once onsite. Repairs not completed in a timely manner. Lack of competency with all service personnel. No timely callbacks. Purchased the best Platinum extended warranty on a Hellcat and I?m give a Dodge Caravan rental. Very embarrassing.

the service department did not put my appointment in the computer, and it took 15 minutes to wait on me . last time I'll be there it never gets better.

I bought a used car. Got the car fax and shows no accidents. I drove it off the lot and knew the alignment was messed up. I drove it to Lubbock and had it look at the next day. They told me it looks like the car has been in an accident because the struts were bent. I called the used car manager right away. Never received a call back. I called several days later and he was very rude over the phone and said that they are not responsible for it, as that was the way they bought and listed the car. I’m sure if I was a male, he wouldn’t have spoken to me that way. I have the money to fix the car myself, but I shouldn’t have to spend more than $1000 on a low mileage used car that I just bought less than 3 weeks ago. YOUR DEALERSHIP IS WRONG FOR TAKING ADVANTAGE OF WOMEN!

You don't stand behind your recommendations. I had my RAM 2500 in for service and asked the service rep to check the brakes. Other service requests were completed, but they told me the brakes still had 30% more to go and I could have them done at the next oil service. I returned, after around 10,000 miles, and requested a break service. I was told the rotors were to worn to just turn them and I would have to replace the brakes and the rotors. This cost me $1,000 instead of $300. I am the type of consumer that has all my service work done a the dealership, because they are suppose to have the best qualified mechanics. I pay extra for this confidence. I do not recommend the dealership and I will avoid getting any additional service work done at the dealership.

Extremely disappointed in the customer service and experience with the service team after a good experience with Nic. Bought a BRAND NEW Ram to only have to put it in the shop before 90 days. It’s been there 3 weeks and the dates keep being pushed from the day 1. Why even make an appointment if it’s not going to be looked at until the next week and not have a loaner vehicle? Then when I do get a loaner I can’t even get something close to what I just bought. Nothing like making the sale and then doing nothing for your customers.

Horrible service experience. My car has been there too many times and instead of listening all you’ve done is cover it up with something else. I’m pretty sure it’s not common practice for a brand new engine to be replaced after a year and countless phone calls or lack of decent customer service. I’m extremely disappointed that you would rather cover it up than be honest when Mopar called you-TC specifically. “Woman to Woman” isn’t wasn’t just the gas or according to another service guy “it’s a safety feature.”This car has had more problems and y’all failed to disclose those.

I had really loose steering in my new Jeep that was making it difficult to even stay in the middle of the lane. So, I researched and found there was a Service Bulletin put out to fix it. So, I went into the dealership to have them fix it. They drove the Jeep, verifies the issue, and then applied the proper fix with the new parts. They gave me a loaner as well. Top notch customer service!

Really happy with the deal on a used MDX. Really easy process, fair deal on trade in. Got a good price. No pressure on added warranties. No numbers playing and even got me a half point better Interest rate than originally quoted. John-Charles and Brandon went the extra mile.

AutoNation made it easy to buy a new vehicle. Avery Caliman was easy to work with and did a great job.

Everything worked as planed in and out in less than 1 hr to replace the battery

I expect honest and dedicated service at Auto Nation considering I’m an owner of a JEEP Grand Cherokee. However, At my last visit although the rep appeared nice he misquoted prices and services to me causing me to pay way more than told. He made up some lie about the charge says this but that’s really not the “real” charge and I end up carelessly paying almost 80 dollars more because I was in a hurry. After getting home and realizing how stupid I was just to pay something without escalating I was so pissed at the service rep and myself. But going forward I WILL NOT be returning to this location. The reps are dishonest and try to get over on women who don’t know better

Purchased vehicle from AutoNation in TX over two months ago. Never received license plates until I relentlessly called. Took vehicle in for regular service of oil change and tire rotation. Requested that plates be put on. Picked up vehicle, no paperwork given regarding service and realized after I returned home, the plates had not been put on or left in the truck. Had to return to dealership while it took them forever to find them, once again. Worst service experience I've ever had ever!!

Saturday service waiter on an oil and filter change and tire rotation. Our service writer had a positive attitude, kept us informed via phone and was upfront and honest about the time we would expect for service. We are a two Jeep family, both purchased through Autonation, and exclusively bring our vehicles here for service.

I enjoyed my experience at AutoNation and had the pleasure of working with Nic. He was a great gentlemen to work with. I told him what I needed and what I had for a trade-in and he got me into what I wanted. Thanks so much!! Loving my new Ram 1500 classic Express!

Terrible customer Service. Phone rings and rings. 10 min later someone answers and transfers you again. 2 days later they still never called me back because they couldn’t answer my question and a service advisor would have to call me back.

This is the second time I have such horrible experience with your service reps specifically with SANDRA GOMEZ and JASON BURKHART. They both were rude, disrespectful and plainly unprofessional. In regards to my car needs, they didn't know if they could serve my car, if they had the parts need it, they didn't know the "type of machine" my car has (I don't even know why they couldn't figure all the info out if I bought the car from you) also I thought that with the maintenance it is supposed to get washed too but they didn't do it either.

The service rep gave me daily updates and was overall very friendly

Great service from great people !!!

First I tried to schedule an appointment online and at the very end of the process it failed so I called and made an appointment. When I got there for the appointment I was led to a tiny closed in waiting area where absolutely no precautions were made for COVID! There were customers in there with no masks and there were even employees in several locations with masks, but around their necks. I am a person who is high risk due to cancer and I did not feel safe at all. I left the waiting room and went outside and leaned against a column (there were two benches but they were occupied) to wait for my car to be serviced. The insult to injury was that the computer had given me an estimate of the cost and then the actual charge was over $40 more for the same service. When I asked about it the service guy was rude and just told me the computer didn't know how much it would cost. I will find someone else to work on my Jeep!

Took car in for oil change and battery replacement. Everything was great when picked up vehicle like 20 minutes later Car died in a very busy unsafe intersection. Took 30 minutes to get through to someone at the dealership and they couldn?t offer me towing services. Called roadside assistance for jeep and they had a shortage of services due to Covid so had to get my own tow service because police wanted the car moved. Car was totally dead could not even be put into neutral to push. Turns out the mechanic didn?t tighten the terminals enough and it blew out the fuse box. Pick the car up for the second time today, and my tan leather was covered in grease from them having to go underneath of the seat to change the battery. Never cleaned it up it was atrocious. Moral of the story the people working on the cars there, are not providing the service Worthy of one star in the final product is certainly not being supervised. Wish I could put a picture of the rag after I cleaned all the grease up.

Staff was friendly, speedy, and professional. I cherish my Jeep and love that I know they'll take care of it when I bring it to them.

I have never had such bad treatment at a car dealership. I bought a 2018 Dodge Journey last year it has been in the shop more then we have had it and we are trying to work out a deal to get in a better car but the person Julie has done everything in her power to bend us over. we are having to go to a used car and pay more then we did for the new Journey. DO NOT COME HERE WHAT EVER YOU DO

Great staff, excellent service and fast dispatch. I?m extremely happy with the work.

Jeremy in the service department was outstanding! He really made my wife and me feel at ease.

We really love their collision center—great work, great service, great prices. We have a houseful of teenagers who are hard on our cars, we use this place a lot.

They fixed 4 recalls and another issue in a timely manner.

I’ve never had a quality issue with their work. All my recalls (another story: looking at youuu, FCA engineers 😡) have been resolved cleanly. Since I’m in an HOA neighborhood, and am getting more and more arthritically stiff, they also do my maintenance. Clean, also.

I was able to get in and get out with a quick a change within a reasonable amount of time. Just an update. Had to come back for the 3rd time for the same thing. This time I called on Thursday and got in on Monday. I was told that the shop would call me on Tuesday. On Thursday I called them and no one would pick up the phone. So, I went there to find out what was going on. They told me that they had to order a part and it was 3 to 6 days out. So, I called another Dealership and found the part for them. They said that they could get it on Monday and have it done on Tuesday. Tuesday came and sill no call. Wednesday they called and said it was ready. At the same time I had them change my oil. I went to get my jeep and got it home to find that they did not put the engine cover back on my jeep. So I had to go back and get it back. I am not a happy camper. Beware.☹️

Jeremy listened well and got the repair process going to fix my Jeep Renegade. He kept me informed on the repair and cost. He was very professional.

I would recommend this dealership to anyone looking for a NEW or USED vehicle. Great company to do business with. 5 stars from me! I bought a new 2020 Jeep Wrangler Unlimited RUBICON from AutoNation in Ft Worth on Friday July 3rd. I had a very positive experience. Traded in my 2016 Jeep Wrangler Unlimited Sahara that I also had bought new from the AutoNation in North Richland Hills store in 2016. I had been searching for a specific Silver color from many dealerships in DFW. After finding this Rubicon had just arrived at their lot. I was able to test drive by myself. I test drove two vehicles and took my time. After getting back from my test drive. We negotiated a good discount off the sticker price. What sold me on this dealership was the trade in value for my trade. It was the best price given by far. The other dealerships were low balling me on my trade.

Great experience !! No pressure sales !!!! Clean facility

Called to see about a wrangler Eco diesel for sale. They said they had it still. I told the sales team I was traveling 2 hours to purchase it. The sale price was $54k. I get there, they think they sold it. Then find out it’s still available. They offered me 1/2 of black book price for my trade and would not budge. Then forced the paint and interior protection package and said they cannot sell the vehicle without it. That package was $3k according to them! Are you serious!!!!? It’s an add on, remove it! They would not. They kept adding stuff to the price bringing the final out the door cost to $69k! So I left! I don’t need the Jeep that bad and Chrysler has been notified about their tactics!

After coordinating over the phone, establishing and being told they had plenty of inventory on the lot, I made an appointment and went Thursday. Apparently in the 72 hours since my first conversation ALL trucks with my criterion had vanished from the lot!? I was assured that once they established what i wanted (wait a minute, i went through all of that in advance with the internet manager???) they could quickly source what i wanted from another location. After doing my homework to find a fair (for all) trade in value for my truck at 3 different different web sites, i asked for the value of my truck BEFORE getting too deep into looking for a new truck. They made me wait a while while they did this. My 2016 has 43000 miles and in very good to excellent condition (even has features that i could not put into the system for a value, which would have raised the value) so i reasonably expected a mid range (or hopefully better) trade in value. When they finally gave it, it was at the very bottom for fair to poor condition vehicles. There is more, but suffice to say, I left. If you are one of those buyers that places yourself at the mercy of an auto dealer and accepts without question everything they offer, this is the place for YOU. If, like me, you place value on your hard earned dollar, I would suggest you visit multiple dealers if you are in the market for a new vehicle