Great service, saw Tommy in the collision center for an estimate. He was very professional, and patient with my many questions. Very happy with the outcome, he listened to my concerns and all things were handle and ahead of schedule! Have already recommended him to a friend.

Great car and they worked with me to bring it home.

Pretty good. No complaints. They got it in and kept me informed along the way.

We have a 2015 JKU we brought into to see Don in the service department of AutoNation for some warranty work. To be completely honest, my husband and I were not excited about this process at first due to our previous experience with AutoNation Service following a car accident in 2017. Much to our surprise we were blown away with the service and help we got from Don. He made sure to get the problem we came for fixed all covered by the warranty as well as fix a air bag recall I was unaware of prior to going in. Thank you and Five Stars for Don!

AutoNation was great to work with. Alex was relentless in finding the vehicle given the specifics that we requested. Charles was also very pleasant to work with. Great experience, will look to them for our next vehicle.

Very positive very friendly got my vehicle in and out very quickly

Brought My truck in for Transmission oil change and 4 Recalls. They told me the fluid change didn't need to be done until 135k since it was an 8 speed transmission. Had the truck back in 2 hours.

Great customer service every time when getting my oil changed!!!

Everything went great, Bryce was very informative and professional.

Kolton Wilson was our service advisor and he did an incredible job! Excellent customer service throughout the entire process. We had a strict timeline to stick to and we are very thankful he was able to work with us and provide timely updates. We would’ve been in serious trouble had the vehicle not been fixed so quickly! We’ll be back for future maintenance and repairs!

Nice

To start, I took our Jeep back to the dealer after I noticed a tick coming from the engine. The dealership later said that the cam and lifters were the cause of this tick, they replaced both under warranty but some other parts weren’t covered, so after 1700 dollars they give the vehicle back to me. Once I pick up the Jeep from the dealership the engine still had the very distinct ticking noise, I was pretty upset they would give me the vehicle back making the same noise I took it there for and saying the engine is “fixed”. I end up taking it back the next day to the dealership, and after a week they contact me and say it needs a new engine. Thankfully that was under warranty. Once the new engine is installed and ready for me to pick up, I drive it for a few days and I notice that there is a puddle of oil underneath the Jeep. I take it back to the dealership to fix and after A MONTH they finally are able to take a look at it and come to find out, who ever installed the engine didn’t even tourqe it to spec, most bolts were off by 20 ft lbs. So long story short. Auto Nation Jeep Dodge Ram, you have lost our business and will never recommend anyone to buy from this “business”.

I went to express service for an oil change and tire rotation. This was anything but express since it took 3 hours to complete when I was told it would be no more than 1 hour. During this long wait no one gave me any updates even though I was in the customer lounge for the entire period. In addition, I washed the Jeep the next day and discovered one of the bolts holding the wheel onto the SUV was about to fall off! I went ahead and tightened it and all the other bolts but discover several that weren't torqued properly. Needless to say, never again!

You could improve by not letting your service department hide defects in your used autos.

Customer service at servicing was amazing had a brake issue and it took a few times of me taking it back to fix but autonation didnt give up until the issue was fixed and safe for me to take my truck home. Thank you Morgan for assisting me and making sure my brake issue was properly fixed. Thank you as well to the mechanic that rode with me to recreate the brake issue to make sure the issue got fixed great customer service

My name is Jason Jameson and I purchased a Black 2019 Jeep Compass Altitude, I love my new vehicle. The service was excellent, I receive the exact vehicle that was advertised and the process to purchase the vehicle was hassle free and quick and easy. I would definitely recommend my salesman Alex Black.

The Experience was amazing and such an awesome Experience.

Took a while to get someone?s attention when I went in but service was good beyond that

UPDATE: WORST DEALERSHIP EVER! If I could give 0 stars I would have. Just took my Viper here to have 2 new front tires installed. Ordered the tires on Saturday and they told me they would have them Tuesday. Dropped the car off Mon night and finally on Thurs they call to sell me 2 rear tires because they were bald and the rears don't match!! I had already explained to them that Discount Tire had installed one new rear because of a flat less than 10k miles ago. When i told him I was declining the rear tires just to do the fronts and I asked for an update on the TPMS sensor he tells me he will call me back in a "few minutes". I never heard from him TO THIS DAY! I called the dealership that evening to check the status and no one would answer the phone. The receptionist transferred me to the service area 3 different times and no one would answer. When i call Friday morning they tell me Stephen Scott is off today and the Service Manager would call me back. When he finally calls to give me an update he starts in on the rear tires and I stopped him and said i was already aware, he then goes on to tell me that they cannot remove or install the front tires because the machines they have will not accommodate those size tires! Just tried to pick up the car and guess what...THEY SCRATCHED THE RIM!! I will never return to this dealership. This is the by far the worst experience I have had with any business. They made my complaint right (below) with my Jeep by refunding the $50 but this is twice now that i have had issues and I promise there wont be a third! ***BUYER BEWARE*** Took my Jeep here for my second oil change and they quoted me $59.95 but when I reminded them it is a diesel the advisor told me it would be $150. When I picked up the Jeep they told me I owed $208.01!! I asked why the difference and they said that was the labor!!! Make sure you ask what the labor is when you get an oil change!!!!! This was all after I declined the "recommended" maintenance. I won't be back. 11/21/17 UPDATE: The general manager emailed me and asked about my issue. I explained it again and within 2 hours the service manager called and explained what happened and why the confusion on the price. He refunded $50 to me. He made it right again.

***BUYER BEWARE*** Took my Viper here to have new tires put on. Not only could they not do it they messed up the rim!! DO NOT TAKE YOUR CAR TO THIS DEALERSHIP!!! I also have a diesel Jeep and they quoted me one price for an oil change and then charged me more. this is the last time I will go to this stealership!!!

I want to say I will keep coming back to this dealership. This is my second purchase and they definitely outdid themselves trying to get me into what I looked for. I cannot express how much they all from my sales guy to both finance persons to even the gm were willing to go above and beyond for a wounded warrior. I felt taken care of and it is nice to have people who work there that are prior military who understood me and my unique situation. I had a great car I didn’t want to give up but due to my surgery situations I can not get in and out of the vehicle as easy. The dealership showed compassion and empathy towards myself and situation and continued to ensure I received the most for my car and the most for the SUV. I will continue to purchase from them as they have always went above and beyond for me.

Don Ferguson proved extremely efficient, informative, and cheerful to deal with. He is definitely a boon to AutoNation's service department, and helped make my appointment a most pleasant experience.

Excellent service, my car had a oil leak and went out of the way to show me and proved a rental car for the meantime my car was getting fixed. They were able to fix it within the same day.

I called them and spoke to the service center about 3 weeks ago. The man who spoke to me treated me like I was stupid because I won’t know how warranties work. After market vs power train and he wouldn’t explain it to me and why I wouldn’t be able to get a rental car. Then he told me he would put me on the list for the loaner and I would get a call in about a week. The call never came. They obviously don’t care about their customers or how their employees treat customers. I will not take my business here!

This is the worst service a customer can receive

Service was quick and complete. I was advised about my air and cabin filters. I was asked about tire rotation

One of the most pleasant car buying experiences we’ve had from beginning to end!

Very pleased with the repairs. The service department fixed the problem. Thank you.

Kolton was great and super helpful as always!

Probably the worst service department I have been at in the history of owning a car. I would drive 100 miles thru traffic to avoid going there again.

Had my vehicle in shop for oil change, tire rotation, faulty backup camera and faulty front parking sensor. When I got the vehicle, I was in a hurry and did not check the work completed. The next day I went to open tail gate and it would not open. On my way to take it back I noticed they did not reset my dash for the oil change. Lastly, while at the dealer, I noticed they put the new sensor in but did not paint it to match the others. Needless to say, this is very terrible quality control and I hate going to this dealership but it's the closest to my home and the others are a lot further out. Time to go back to a Ford F150.

Quick turn around getting my car back thar was sent there for repair.

I hate to leave negative reviews, but this place really gave me no choice. My wife and I bought a 2016 Jeep Wrangler Rubicon Hard Rock Edition in May of 2016. It was just over $50,000 for the Jeep alone, we added the extended warranty (Gold), the tire protection, windshield protection, and oil changes. All said and done about $55,000, we wrote a check for $12,500. They were great while this was going on. They reassured us that during ANY service we would get a loaner, the service is quick and professional. All is well right? Here's where it spirals downhill. First oil change, I go to the dealership, I pull into the VIP Quick Service Lane for oil changes, I sat for almost 20 minutes before I was even known to exist. Service Advisers walked by me and didn't ask anything. I finally went inside and they said they would be right with me. Twenty minutes later, they stroll out and ask what I need. I said I bought the oil change package and need an oil change. They said ok it will take about twenty minutes and to wait in the waiting area. I waited for almost an hour before I went back and asked for a loaner as I had a meeting that I was late to already. They said "We do NOT have loaners". I was very irritated. Got my Jeep back after over two hours of this and went on with my day. Maybe it was a fluke? Try again next oil change, NOPE, same thing except it was longer. I finally chewed out the manager, David, who was very unprofessional and not even remotely apologetic. He could have cared less. I spoke to the GM of the location, same attitude. This went on for two years, never got a loaner as promised, the service department is run but unprofessional people. Each time I went it was more and more abysmal. I will NEVER, EVER give AutoNation even one more dollar of my money EVER! I recently traded my Jeep at Freeman GMC Grapevine, SUPERIOR Customer Service. Got my new vehicle serviced for alignment, done in less than an hour, got it detailed there, less than thirty minutes. AutoNation does not care about the customer, only volume. Take your business eslewhere, you WILL NOT regret it.

I have been taking my Ram trucks to Autonation for years and they do a great job helping to maintain my truck and keep it running. Steven checked me in this time and he was courteous and informative ..i will continue taking my truck here for all maintenance needs .

We were very pleased with the experience and customer service we received at this AutoNation today. We drove over an hour thinking this was the first of several dealerships we would visit before making a decision and had such a wonderful experience that we made a purchase right away...which never happens. Check them out and ask for Auriel and Derek! It was an excellent experience!!!

I got my Ram 1500 serviced here. I made an appointment for an oil change and 1 recall notice that I received in the mail. When I dropped off my car, the porter told me about an hour. After waiting 2 hours in a cold waiting room with no coffee, I asked to speak to my service advisor to see what the wait was. It was then I found out there were 4 recalls on the truck they didn’t bother to tell me were being completed. At no point did a service advisor introduce themselves, tell me about the work that needed to be completed, or give me an update on how long I was expected to wait. Some communication would be helpful. I left feeling like I didn’t matter at all as a customer. What a terrible experience.

Worst dealership ever would not recommend,I had my car fixed there 2 weeks ago and now it’s having the same problems. It took them 3 weeks to fix my car and every time I call my service adviser he doesn’t answer the phone they are just a terrible company in general. I would never go here again in my life I have had the worst customer service I am very disappointed.

Sales man stay woke

Purchased my vehicle here and take my vehicle for service here regularly. Experience used to be a lot better. I tried to make an appointment this time around. Called the service dept 17 times never answered the phone. Tried the sales dept to see if they could transfer me and they hung up stating it was not their problem. Called and talked to the general manager and he acted like I was the last person in the world he wanted to speak to. If you want customer service go somewhere else. I will be looking for a service center that actually wants the business and is willing to treat people as valuable clients and not problems. Unfortunate this place has gone downhill like this.

Thought it was a good place till I had to have my jeep serviced. Heater core went out and leaked on my floor, the work looks good so far but one big thing not done. Let's send a Vehicle out that has coolant on both floorboards and not even vacuum it out. So now I have to clean out the coolant which should've been done by them because I can guarantee they dumped some on the floor also well taking the heater core out.

They're very good for getting oil changes only. They quoted me $350 just to replace a $20 thermostat that comes off with 2 bolts. They then wanted $155 diagnostic fee to check if my water pump was bad on my car which I said it's leaking and would only take minutes to look at it to fix under extended warranty and they said it'll be days to even check it so I want have a rental or loaner car till they can look at it and tell the warranty place to give me a free loaner car. I went to O'riley and bought a water pump $105 with lifetime warranty and thermostat for $18.99 and paid $120 for labor at a mom and pop shop and my car has been problem free. It's sad they can legally charge so much. If you need something fixed that's not under warranty go to a mom and pop shop. It's good to call around and find one before you have problems. They wanted $170 for a Alignment that cost $80 at Firestone with 1 year warranty.

They are very courteous, responsive to concerns and the prices are very reasonable. On our first trip to look at a used car, the salesman, the service manager and the finance manager were all available to answer our questions.

answer your phone in the service department. called for several days to try to schedule appointment and no one answers. I am now on about my 6th call trying to figure out where my shuttle is to get back to the dealership. Phone rings and rings......

Ended up buying a 2016 GMC Yukon for $36,000 “certified 120 point inspection”. Put $15,000 down, 2 weeks later my Taillight goes out. I ask the dealer if they could cover the light since I just bought the vehicle to help me out. I just put $15,000 down. Everyone says no including the GM. They just say that I should have bought warranty I understand that. But I just asked for help. Don’t expect them to cover cost. Response I already talked to him, his “final offer” to me was to pay $450. Case closed they said.

WE HAD A GREAT RESPONCE TO OUR BATTERY ISSUE THANKS TO LUIS WE WERE IN AND OUT IN A VERY TIMELY MANOR.

MORGAN IN SERVICE IS AWESOME GO SEE HIM!

While Don in Service did provide good customer service, overall, the business has terrible customer service. The “bull pin” environment of the service department is intimidating and unwelcoming. The waiting room is dated, cold, and uncomfortable compared to other dealerships in the metroplex. And finally, their website allows you to schedule an oil change, however, when I arrived I was told oil changes are “first come first served”. So why does the website let me book it?! I don’t have time to wait two+ hours, which is why I tried to schedule it. I see absolutely no benefit in going to this dealership for simple, routine car maintenance.

Customer service was poor. Walked around in parking lot looking at the 2017 75th edition, and no one came out to assist us. Drove over to Grapevine Dodge and Jeep and made the purchase there brand new 2017 75th anniversary edition Jeep Cherokee and received excellent service. Several came out to assist us, immediately!

I've never been a dealership kind of person before this. They have taken such great care of us since the first time I visited here. The Service Department was my first experience. I did bring a recall here a couple of times and then had my vehicle worked on here a couple of times. Everyone treats you with such care and watching them take care of our vehicles like it was their own was a breath of fresh air for us. They even take me to work from there when it is going to be a big job. I love that. One time I had something little I could not complete myself, and they said pull it up here and they finish that project for me in about 15 minutes. I also know that they were working past the time they normally go home. They said to take care and we will see you next time. No charge. They were right, I do just keep coming back. I couldn't ask for better care. I've really enjoyed the AutoNation experience and will continue to do business with them.

This place has changed. Do your research before you walk in the door. I was treated very poorly and will never make this mistake again. Very disappointed.

I've never been a dealership kind of person before this. They have taken such great care of us since the first time I visited here. The Service Department was my first experience. I did bring a recall here a couple of times and then had my vehicle worked on here a couple of times. Everyone treats you with such care and watching them take care of our vehicles like it was their own was a breath of fresh air for us. They even take me to work from there when it is going to be a big job. I love that. One time I had something little I could not complete myself, and they said pull it up here and they finish that project for me in about 15 minutes. I also know that they were working past the time they normally go home. They said take care and we will see you next time. No charge. They were right, I do just keep coming back. I couldn't ask for better care. The Sales guys are great. Larry takes great care of us and doesn't make me feel like I'm on the edge the whole time like other places I've been to in the past. I've really enjoyed the Autonation experience and will continue to do business with them.

Long wait time but good service they always busy so be prepared to wait still great staff

Came in for an oil change after work. The customer service was excellent. They had me in and out very quickly.

Chris my service advisor handled me quickly and was a pleasure to deal with. Went above and beyond my expectations!!! Keep up the good work

Great place I've purchased three vehicles from here and I highly recommend this place ask for ty

I looked for a vehicle online and found a few that matched what I wanted. After being disappointed at other locations I called and had Auriel , the sales women who answered the phone , check to see if the truck was still there and clean. She performed an accurate walk around, even offering videos, of the truck before I made the drive. Once I got there she greeted me and we went for a test drive. All worked out as she stated . The sales manager,Joe, gave me a fair price for my trade and processed my paperwork quickly. I was in and out in 2.5 hours. I am very glad I made the call to them that day. I highly recommend this dealer.

Very difficult to rate this place. Went in this evening to buy (not kick tires) a new vehicle. My wife and I pulled up and were greeted by Rodolfo. The vehicle we came to purchase was right in front of our parking place. We were actually looking at buying two but the other was a used vehicle that was in a remote lot. Rodolfo got the keys to the Trackhawk we came to buy. When he returned he was extremely helpful, informative, and professional. He knew everything about the vehicle and we learned a lot. We had to jumpstart it becuae it had been sitting a while and then went through the interior features and systems. We had picked this specific vehicle in advance and were fairly certain we were buying. Rodolfo closed the deal with the way he approaches sales. We were ready to buy and my wife asked if I was going to drive it. I said it was fine if we did and Rodolfo said he needed to go get permission and would be right back. He got my phone number and drivers license. Rodolfo returned and his manager needed our insurance so we got him the card showing three of our seven vehicles. He said he would be right back. Then things went south. After providing our information, proving that we owned multiple vehicles, proving license copy, etc., the Sales Manager, Jason Knight, came out. I thought he was just there to meet us but instead he informed me that we could not drive the vehicle unless we agreed to a price and signed the agreement. I was somewhat disturbed by this and then he told me his insurance would not allow it because the car had 700 horsepower. I am not sure why that matters considering I am insured beyond the sky limit. I also did not intend to utilize 700hp on a simple drive around the block with a salesman. Regardless of that he treated us like deadbeats in my opinion. Jason went on to say we had to agree on price and get my signature to even consider a test drive. I dont know what the concern was but I informed him we were simply adding another car without a trade and I had seen the price before I came in and expected to pay that amount (over $80k). I also let him know I could pay cash if needed. He again said I could not drive the car. At that point he evidently had decided he did not trust me and certainly had insulted my integrity. The deterioration turned to cursing and walking away on my part. I feel like he passed some judgement on me. I am not sure why. We dont appear to be riffraff, showed him insurance on ~$200k in vehicles and I told him I was good with the price. Perhaps the fact that my watch is worth half the vehicle made him think I was a deadbeat... regardless, he insulted me, questioned my integrity, indicated that 700hp was a concern (I have a lot of experience on racetracks with much more horsepower), and tried to pressure me into signing to buy a car I had not driven. All in all, a great salesman had me 100% in to buy a car and the insulting communication from the Sales Manager seemed to be designed to make me feel I was not worthy of something only he could provide. Thankfully I can buy from anywhere, anytime. I just wish Rodolfo had not lost the sale he earned.

This is the absolute WORST customer service I’ve ever dealt with. Horrible communication in the service department, doesn’t return phone calls, lies about when your vehicle will be repaired, etc. DO NOT use this dealership.

Everyone was very nice from the person greeting you at the door, to the sales person, and finance. It was very fast and informative. The only hold up was my insurance company, but as soon as that worked out I was in my new JEEP driving to work. Thanks Auriel Carbone! You made it all easy.

Very friendly staff.

Horrible Service Dept. No communication skills from service advisers. I Will NEVER take a vehicle to be serviced there again.

The service department was very professional. They took good care of my truck and performed the repairs in a timely manner.

i had my jeep wrangler serviced there. Brittney Armstrong did an outstanding job. Kept me informed the entire process. Kudos to her....Thanks for the great service!!!!!

Very very slow service department. Dont buy oil changes with your car.

The mentioned items that needed to be fixed on my Jeep, so I got home and did the repairs myself. Only to notice things they mentioned didn't need to be changed!

Charles John-Charles communicated with me daily during my search. They even had a little sign that said "Reserved for Betina" on the windshield of the car when I arrived! Made me feel a little extra special and I like the fact that they do reserve cars for you so if you have a long way to travel or can't make it for a day or two, the car isn't sold until you've looked at it! I also like the "no haggle" experience. This way you know what you're paying for the car and don't have to wonder if you got the best deal possible.

Thank goodness for your help

Larry at AutoNation was great to work with. I was comfortable purchasing from him and he wasn't pushy at all. I wasn't sure what model I wanted when I walked in and was still in and out within a couple hours!

DO NOT DO BUSINESS WITH THIS DEALERSHIP!!!!!! We bought my car which is a 2016 Chrysler 200 in March of 2018 and it is now January 2019. Not only did they send us home WHICH IS 3 HOURS FROM THEIR DEALERSHIP with a key fob that was not programmed to my car, THE KEY FOB IS NOT EVEN FOR MY CAR!!! It is for another a completely different car!! I have been back and forth with the dealership in my town that is a Jeep Dodge Ram and Chrysler dealership that could not get the code to program my key fob because MY CAR SHOWS IT IS SOLD TO SOMEONE THAT IS NOT ME!!!! So I had to have auto nation repeatedly send me key fob codes because they kept expiring so I could finally get my key fob programmed to my car!!! Today I tried and that is when they told me the code FINALLY worked but the problem was that the key in my key fob that worked IS COMPLETELY DIFFERENT THAN THE OTHER KEY FOB THEY SENT ME HOME WITH!!! Now I am either going to be out over $300 for a new key fob from my home town dealership or I can drive 3 HOURS WHEN I HAVE COLLEGE AND WORK 5 days a week to get a new key fob when THEY SHOULD HAVE SENT ME HOME WITH THE RIGHT ONE IN THE FIRST PLACE!!!! And also they put a REALLY AWFUL tint on the windows and 1 of the windows it is peeling and I CANNOT see out of my back window!! It is blurry, it looks like what someone sees when they take their glasses off! I was told by a professional tint guy the tint that they used which is MOPAR is AWFUL tint! ONE OF THE WORST COMPANIES TO EVER MAKE TINT! AGAIN DO NOT DO BUSINESS WITH THIS DEALERSHIP!!!!

Service was quick and handled all my needs.

After heading out to this dealership because a friend recommended it to me I was greeted by a very friendly and upbeat salesman but shortly after that when the “negotiation” was supposed to happen, that was when the nightmare kicked in!! Not only was I politely “laughed off property” but I didn’t even get a counter offer! It was the worst experience and negotiation that I had ever received in my life!! I was completely dismissed without even a explanation as to why we couldn’t do business!! Could have at least come back with a counter offer!! Absolute sad place to do business and I wouldn’t recommend this place even if you were paying cash for a vehicle account it never got that far with me!

Seven calls to service , no responses or calls back then after finall getting ahold of someone, hung up on me.

After a very negative experience at Grapevine Dodge, I found Auriel and Alexandra at AutoNation in North Fort Worth and I am SO HAPPY with my experience. They both have been more than happy to to answer all my questions about the Challenger build I planned, and they were extremely responsive to text messages and emails. As a female new-car consumer, it has been GREAT to work with Auriel and Alexandra at AutoNation North Forth Worth. They took the time to carefully read my emails and they worked to build the exact Challenger I want. When I had a question about a charge on the invoice, they took 10 minutes to figure it out, and readily advised me that it was an accidental double-charge and they immediately corrected the error. When I had questions about the technical differences between the standard audio system and the Harmon Kardon upgrade option, Auriel and Alexandra found the answer. Same thing with the wheel selection options. Auriel made the car build process SO EASY and pleasant with no high-pressure sales techniques or attempts to sell me packages and upgrades I didn’t want. I ordered my 2019 Challenger in November and it arrived on 14JAN19. Auriel continues to provide outstanding customer service post-sale due to some minor warranty defects that are being addressed. Thank you Auriel and Alexandra!

Great experience with the service department.

Took my truck in for a couple of recalls. The service department was quick and courteous. Brittany is a great asset to the service department.

This was the second time in a week that I visited this location. The first time, no one assisted me so I left. This time Kolton was very prompt in checking me in and kept me updated on the status of my service. I will be back.

Completely painless buying process. Always up front and honest about all parts of the process and highly knowledgeable about the vehicle I was purchasing.

Went there for a new ram. They low balled on the trade in. Told them no deal because they wanted 1100 dollars a month for the truck. Screw that. Update: I tried to make deal again and the salesman came at me with numbers I told them I did not want. I said if we can’t make a deal I’ll go elsewhere, he comes back with “happy hunting”. Clearly lacking respect, not very professional either.

Don’t buy a car from these people, new or used. They lie to you in your face. Spent 46k for a broken Jeep and still haven’t gotten to drive it. They will not honor their own 5 day guarantee on vehicles.

The worst service department I have ever experienced. 5 days for a tire rotation and replace a soft top seal for a Jeep. The service contact won’t return your voicemail. I would expect service like this from a buy here pay here lot but not from a Jeep dealer. Save yourself stress and avoid Autonation dealers.

The service writer Don was incredible and went above and beyond to assist us. My Jeep cooling fan was replaced for free. Thanks AutoNation

My service writer Don was an incredible help to me making sure that I received help for my cooling fan. I was a little out of my warranty on miles but he went to bat for me and that item was repaired at no cost to me. My 2015 Jeep Renegade is all back to normal!

Don't take your vehicle here for service. The service department does not communicate, if you want an update about your vehicle you will have to call them multiple times and leave messages before someone answers the phone.

Waited 30 minutes, walked around the showroom and didn't even have someone say hello. Wouldn't have been bad if there were more than maybe 2 customers there. Or if we hadn't looked up and seen 6, yes 6 trust me I stopped and counted and a couple of them even looked at me counting when I made it obvious I was counting, finance people sitting around. One was practicality laying in his office chair texting or playing games. I know they aren't sales people but dang acknowledge your customers or maybe call for a sales person.

I stumbled upon a great deal and very satisfying experience at Auto Nation Chrysler Dodge Jeep. 5 Stars.

Luke was very attentive and helpful in getting my recall work completed.

Very thorough and complete. Service manager, Brittany, was very professional, conscientious, and honest. Awesome job.

Excellent... :)

I bought my truck on August 6th. Now, 2 days from Thanksgiving paperwork has been sent overnight back to AutoNation because I can't register my vehicle. The dealership still failed the paperwork processed again. I have called to talk to managers, got voicemails and no responses. I talk to a sales associate who is emailing me back-and-forth and still failed. I sent all the rejected paperwork back to the dealership with a overnight return envelope. The dealer was going to return it to Colorado DMW via snail mail. My father inlaw had to stop at the dealership and that's how I found out they were sending it regular mail which would take another 2 months to process. It was 2 steps to finish the paperwork and send it back to the DMV. With the $100 overnight months later still can't register my truck. Up date 2 we are now in 2019 I have tried to talk to the finance department with no luck. Colorado said the dealership messed up on taxes and I need to contact AutoNation for more information. LMAO this has been the funniest dog chasing its tail dance.. ohh and by the way NOPE not one returned call.... Only the response below... Thank you

I took my 2014 Ram in on wensday to have the power steering looked at my service advisor Stephen said it would take 2 days to complete. I go back Friday morning my truck has not moved from where I parked it. Then I spoke to Chris who informed me Stephen was off. No phone call nothing I asked when and Chris had it taken back later that morning around 10:30 Chris calls says it will be ready by end of business Saturday. so I let it sit till Monday I call and Stephen tells me it’s not ready needs more time apparently again there tech is backed up when I was told they have a deadcated tech for this by Stephen on Wednesday. This place is horrible with its customer service Chris and Joe are great at least I was told something unlike Stephen who put me on hold and never came back. If you value your time don’t go here for anything

Honestly, it seems every time I come here it is not a good experience. They aren't rude, but they definitely do NOT have their jobs and contacts organized which creates repetitive nonsense. For example, I was unaware that I needed to bring my insurance cards and no one informed me this. Lack of communication almost resulted in me not getting the service I needed. They have also switched up their duties without consulting me and me having to pay for it in the end.

Service department was very friendly fast & efficient.

Wasting my time to be there and I’m expecting my credit good enough to have a car

great experience. Would definitely recommend this dealership to others!

Staff is very friendly and they were very helpful.

Service rep for my routine service was helpful and happy. Refreshing.

hate calling this place takes way to long to talk to a person. spend the money and have a person answer phone. yall might get things done

After years of loyal service, I had a few negative experiences...and your service dept leadership was more than happy to see me walk instead of righting these wrongs. My favorite part was when you offered me a partial refund...and then when I refused and reiterated I expected a full refund, you ultimately wouldn't even give me the partial refund! Unethical and you are losing my service and new car business because of it. We are due to purchase two new cars and will be buying elsewhere because of your service department. On the off chance that someone is reading this who actually cares about your customers, please feel free to reach out to me to discuss further.

I had a fantastic experience with the service department. I had called in on a Thursday seeking attention a few recalls I was notified of for my vehicle. The receptionist was extremely professional and knowledgeable. She offered me an appointment the upcoming Saturday morning, which was very accommodating to my busy holiday schedule. Not to mention, I was given the option to be shuttled home by the "complimentary shuttle service" at the dealership, while I awaited my recalls to be completed. The shuttle driver was both professional and personable. As promised, the recalls were completed within the time frame I was advised they would be and I was picked back up and brought back to my vehicle timely. I was beyond impressed with my experience and treatment I received. In the future, I would highly recommend this location to anyone seeking top notch service!

Last time I’ll use this dealership I bought 3 previous vehicles in 4 years and every year the service and sales service declines. Staff is lazy nor provide the basic customer service and communication Holiday Dealership in Whitesboro understands customer service. I just bought 2 vehicle from then for my children this month Amazing service and yes a wonderful experience

Everything great until I tried to leave. They pulled my car out of the shop and left me blocked in behind a truck. The guy said “I’ll be right back to move the truck”. Never returned. 15 minutes later I walked in asking if someone, anyone could move the truck. I waited another 7 minutes until someone finally moved it. Very disorganized. 😢

Morgan was awesome and kept us updated on the progress of our repairs! Very fair and honest! 100 % satisfied with AutoNation

Couldn't be happier with the treatment I received with this service department. Morgan was my service adviser and he was extremely helpful in making sure that I understood why the issue I was experiencing with my Chrysler 200 was happening (check engine light on for failing coolant thermostat) and what needed to happen. My car was there a little over a day, but Morgan called multiple times to give updates on where they were with the repairs, and I even got it back earlier than he estimated. I have taken my car to four different AutoNations (CDJR North Richland Hills, Ford Frisco, Ford South Fort Worth, and this one), and this is the only one that has ever actually done what they said they were going to do in the time that they said it would happen. This location is a little out of my way in terms of where I live/work but I will continue coming back.

I never had a problem with service or the buying process since dealing with this dealership when I moved here in 2012. This has been the only dealership I’ve dealt with and I’ve purchased 2 vehicles from here.

Purchased my 200 at this dealership and obtained extended warranty with free oil changes. Brought in for oil change

Service was prompt. Service advisor was great in reviewing maintenance schedule and recommendations.

My truck was in the shop close to 10 weeks.

Good experience. Knowledge staff. Timely. Was given explanation and updates throughout the process.

I do not recommend changing the oil in this place after my oil change had oil everywhere on my engine and battery. and they did not want to take care of my problem

Great service and great customer service Oil change and a recall

Brought my recently purchased used car to Autonation to have a problem fixed. The issue was resolved and fully covered under Autonation’s 90 day used car warranty my service advisor Morgan Herndon was great working with me and the warranty department

Ruined my entire day waiting for my Jeep to get fixed. Spoopsed to be ready at 103, had an 8:00 schedule appointment. Did not get it back until after 3:00 with only half the items fixed. Never again.

Complete incompetence. Will never visit here again. waited 5 hours for my car with my two kids under 5 after the car was supposed to be ready. trapped at dealership with my kids and no ride home until my car was ready. Y'all are terrible.

Very good experience. Everyone was friendly and made the process pleasant

Can't speak to the purchasing experience here (I had the nightmare experience at Grapevine Dodge), but I've always taken my Ram to AutoNation for warranty-related services. The quality of repairs is probably on par with what you'll receive at any dealership (meaning the hassle of multiple trips for things you feel "should've been resolved last time," etc.). Nothing stands out--bad or good--regarding the quality of repairs/techs (it's either fixed or it's not, right?)... HOWEVER, the customer service here has been very pleasant. I've dealt with several Service Advisors, most recently Kolton (for the last 5-6 visits). Kolton has gone above and beyond each and every time to ensure I ultimately walked away satisfied. He always calls me by name, follows up with phone updates, and is very polite. Truth be told, he is the reason I now stick with AutoNation NFW rather than going somewhere more convenient. I always ask for Kolton by name; if you're seeking excellent customer service, I'd recommend you do the same...

I received multiple letters from Chrysler for recalls on my Ram 1500. I called the Autonation Dodge Chrysler off of 35W and Golden Triangle. I literally called 10 times in a 2hr period and couldn’t get anyone to p/u in the service department. I then started calling the front desk asking to speak with a manager, and the girl named Tracy said no one was available. After calling back several more times I asked Tracy if she could get someone in Sales to walk across the hallway and ask them to pickup the phone. She said no one would do that for her and stated I would have to wait on hold. I called back and asked to speak with sales and explained to the salesman what was going on and he was nice enough to walk over and ask them to answer the damn phone so I could make an appointment. Upon arrival to my appointment 2 weeks later, I stood at the front service desk for 10 mins before anyone acknowledged I was even there. There was multiple people walking around or looking busy without very much work actually being done. Phones were ringing nonstop with not a single person answering them, instead all had noses stuck in computer screens. Finally a nice young man with tattoos all over his neck offered to help me so that I could get back to work. He seemed new to his position, but atleast had enough initiative to help me unlike all the others that would just walk by without acknowledging me. I have been to many service departments in my life and this one is simply broken. Normally you pull up, drop off the keys with a service tech and leave. Not here... The general attitude of this department is piss poor and seems like no one wants to do anything. There is no order in which customers are helped. If someone is working on something, phones go unanswered and people ignored at the front desk. I finally spoke with the general manager of the dealership and he stated he is aware of the situation. In my opinion if he is letting this continue, it is solely his fault. It is not hard to come up with some kind of procedures to run the service department efficiently and orderly. Sad part is anyone that goes thru this would NEVER purchase another vehicle there, atleast I wouldn’t!!! Total circus...

My 2014 dodge ram truck was involved in an accident and unfortunately my insure wanted me to take it to this AutoNation collision repair. I'll give the condensed version of the story because there's WAY too much that went wrong. They replace several steering linkage components on my truck including the rack and pinion, steering knuckle, lower trailing arms and my RC cross member to name a few. I had to take it back 3 times because of alignment issues and wheel wobble. At one point my truck ended up at the KIA dealership next door for the alignment because AutoNation couldn't handle it. KIA still didn't fix the issue. AutoNation replaced one steering knuckle that was different from the other steering knuckle and that caused all sorts of issues. They replaced my RC cross member with the wrong one and now my steel cover plate doesn't have a place to bolt to. The steering was a joke. Way too much steering play. This is just a few of the issues. I ended up having to take my truck to another garage. That's how all the issues were discovered. It's like a bunch of amateurs were tinkering with my truck. I received an email asking how satisfied I was with my service. In the email was a phone number to call if I wasn't satisfied. So I did. I thought the number was for a complaint line, but it was just the number to the AutoNation Repair Center. So I start to complain about my service and the guy on the phone was just useless because he' just listening to me. All fairness to him, he didn't really know the whole situation, but it didn't matter because I received no help. I requested a list of repairs to be emailed to me and he said he could do that. Never happened. He stated that the Collision Repair Manager ( John Reed ) would call me. Never happened. Total lack of service and the level of incompetence is staggering. Oh, and AutoNation the dealership is separate from the AutoNation Repair Center. I say this because they're both the same when it comes to service. The dealership is horrible at repairing anything as well. And, they break stuff and just leave it. I had to take my truck somewhere else when the dealership told me that my tires where causing an issue. I went to Discount Tire and they fixed the issue, but I was told by the dealership it couldn't be fixed. I've never experienced such horrible service from any dealership before.

Awesome experience. Larry and Derek really take care of their customers and have great positive attitude

Great experience with Don in Service. We had an issue come up during the routine oil change and he went out of his way to make sure we were taken care of. Always pleased to have my vehicle serviced here

do not buy a maintence contract here! wait times are extremely long. Normally 1 hour 15 minutes for an oil change. Today is "special" and after waiting 30 minutes in line I find that the wait time is 1 hour 45 to 2 hours. fun times 🙄

Work was done in a timely manner but techs left oily finger prints on the hood and on the inside, along with leaving radiator fluid in the catch pan after replacing the thermostat

In for oil change. Very slow service for a rainy Saturday. Got car and they did not reset oil usage indicator. Left oily hand Prints on hood. Had to wait to pay as only one person to take Cash. They let cashiers go.

Knowledgeable and prepared

Dropped off my 2015 Jeep Wrangler for "death wobble" on 18 Nov. (Lift kit was installed by AutoNation.) About a week later I got a call from my Service rep Brittany saying they were still working on it. I think I only called once to see how it was going. I tried to be as patient as I could with them due to the holidays and they said they were short staffed. I also tried to be patient knowing that death wobble is not easy to troubleshoot. They finally called me 3 Dec and said all it needed was a tire balance. $89.95 total. But, they knocked $20 off because it took so long. When I went to pick it up 5 Dec, I asked if that was the best they could. Yep, best they could... I mentioned that I bought two brand new Jeeps from them (my 2015 and my wife's 2016) within 3 days of each other in 2016. They had mine for over two weeks and all that was needed was a tire balance? I hope. I dropped it off with a full tank of gas and clean from a fresh car wash (on the outside), but they ran half a tank troubleshooting, which I understand, but they could've filled it back up. And it was filthy from sitting so long. I didn't know all this until I was already checked out and waiting outside when they drove it up and handed me the keys. Maybe I shoulda went back in. I'll say that Brittany and the staff were courteous and apologized for taking so long but they could have done better than $20 off. That had to go back into the gas tank. Disappointed.

They are very helpful and informative at this dealership. Dwayne was a great help and was more than willing to work with me and help me find something that suited my financial status/needs. I would purchase from this dealership again. Thank you very much!

service was good, the waiting area was ok, no fresh coffee made for customers, restroom was ok

It was a great experience and everyone was very courteous. My salesman was great and I would recommend him to everyone. The whole process was quick and easy so overall I had a great experience. Thank you guys!

Quick check in and getting the car back was quick also. Only complaint is the car could have been washed.

I had a great experience from beginning to end. My truck was completed in a few hours and the service rep called promptly to let me know. He let me know exactly what was done and when my next service was due.

Dropped off my nrecently bought jeep with a dead battery and they would not replace the battery under warranty they said it wasn't bad even though they had to jump it so i took it to a repair shop who tested it as a dead battery and i payed for the new one no problems since that. they dont stand behind them but they shouldn't put in junk batterys LUKE was bad customer service

Ask for Charles John Charles, he is excellent atgetting you to the car you want and even more importantly in it.

Dealership has a large inventory of RAM trucks. Unfortunately, the sales person that "greeted" us, Bob Porter, was rather dismissive and was not interested in providing my wife and I the opportunity to test drive a few trucks as requested. He made up some excuse about being away from the office to long and didn't want to get paged. He also didn't attempt to collect my information for any form of follow up. Poor salesmanship (I should know, I sold cars at one point). Will go back to the dealership but won't waste my time with Bob again, I suggest you don't either.

Wonderful experience quick service friendly staff!

Worst service dept expereince ever. Complete lack of customer focus. You can’t ever confirm your appointment because they NEVER answer the phone - EVER (over days). Lazy staff.. too scared to at least open the bar gate to let customers queue in the service lanes versus piling up at the entrance. Guy sent to open the gate after opening time works at a snails pace - it was worse than watching paint dry. Once inside, you’ll find you’ve got the worst of the worst in front line service people and their incompetent manager. You’ll see all the posts here stating to contact the General Manager. I did that in person and he’ll tell you the Service Dept is lacking in many ways and it’s a work in progress that’ll take months. I suggested he simply fire the lot of the front line service staff, and surely the management staff, and that would be a good start. Don’t ever buy a vehicle here expecting the post sale service experience to be any good. You’ll find the front line guys that no on else would ever hire in this service dept. This franchise deserves the slow death it will surely experience sometime in the future.

After a very negative experience at Grapevine Dodge, I found Auriel and Alexandra at AutoNation in North Fort Worth and I am SO HAPPY with my experience. They both have been more than happy to to answer all my questions about the Challenger build I have been planning, and they are extremely responsive to text messages and emails. As a female new-car consumer, it has been GREAT to work with Auriel and Alexandra at AutoNation North Forth Worth. They took the time to carefully read my emails and they worked to build the exact Challenger I want. When I had a question about a charge on the invoice, they took 10 minutes to figure it out, and readily advised me that it was an accidental double-charge and they immediately corrected the error. When I had questions about the technical differences between the standard audio system and the Harmon Kardon upgrade option, Auriel and Alexandra found the answer. Same thing with the wheel selection options. Auriel made the car build process SO EASY and pleasant with no high-pressure sales techniques or attempts to sell me packages and upgrades I didn’t want. I ordered my 2019 Challenger yesterday, and I can’t wait until it arrives! Thank you Auriel and Alexandra!

Car buying made Easy!!! Great customer service!! Taylor Douglas went above and beyond to make the process easy!

Wonderful car buying experience. Amazing staff!!

This experience was terrible. In July they told me that there was a 2 week waiting period to get an appointment for my truck. They finally called me in November. I had it set up to get a loaner truck. When I got there they had given away my loaner and had no loaner available. I went back two days later. They had given away the loaner again that I was uploaded to have but they got me another one. I was called a few days later and told the noises that my truck was making were normal and there was nothing to do about them. This place is awful. I was talked to like I was an idiot. Brittanie is so rude. Don’t go here!

The work was done properly.

My buying experience at AutoNation CDJR was pretty amazing. The salesman I spoke with was very polite and easy going. Which made the purchasing experience go pretty smooth. I would purchase a vehicle from AutoNation again in the future. The reason I only gave 4 stars however, is that my salesman did tell me that if I had any questions after my purchase, he would do his best to answer them. So far, I have received no response to a question that I have asked. Besides that, I really have nothing bad to say. Everyone was very polite. The store was clean, the vehicles looked as though they were well taken care of. I feel as though I received a good deal on my new vehicle. They gave me a lot more than I thought I would receive for my trade in, which was a bonus in my book. All in all, I would certainly be a repeat customer. Thanks! Side note: My salesman still owes me the hats he promised...It is a small thing, but, he did promise. So, hopefully he comes through on that as well.

Great service

Great customer service. Klayton was extremely helpful and caring. I will be using them for all my services on my vehicles.

I am not sure why you guys pay for phone lines because you never answer them in the service department. I have called no less than 7 times to try and schedule service for a part recall. It rings and rings and then goes to the main receptionist. When she transfers me it goes to a service rep but they do not return voicemails. Looks like I will have to go to another Dodge dealership for service.

Service is horrible. It took two days to do a software update and oil change on my truck. I had an appointment at 730am they were done with the update at lunch. I went up there at 530 they still wasn’t done with the oil change said it would be ready for me to pick up in the morning. I went back up there the next morning it wasn’t done. They said they forgot to do it and that they were backed up so came back next morning and finally it was available to pick up. I don’t recommend autonation to anyone. I will never buy a vehicle from there again

Service is horrendous. Poor communication skills .

Scheduled my vehicle for 3 recalls in advance, dropped off my vehicle on a Monday and left it with the dealer for the entire week. I went to pick it up on Friday only to be told that they were waiting on a part for one of the recalls so they didn’t even start on any of them. Had to go back the following week for them to complete the recalls.

Quick and simple. Hassle free. Don was very professional and friendly. The shuttle service and driver is knowledgeable and has great stories about the company on the ride to your destination.

I've been doing business with this location and my service tech Morgan for a number years. Great service and reliable repairs.

Where do I start. U be the judge. So went to autozone my check engine came on they said it was my lifters that’s in the engine so still under warranty. Took to dealership they said it would be 125 dollars to Diagnosed and if was the engine problem they would reimbursed Me ok than. Came back said it was bad spark plug on 5 and 2 so miss firing 800 dollar fix ya no way I’ll do it my self. Fixed it and still same problem take it back up there, so now this is twice I had to pay for a rental. So told them it is not what U said and they keep my truck for 4 days and they finally called me back and said it was the lifters it would be another week in shop ok so I asked them for a refund on my 125 that I paid and they told me since they looked over my hole truck and gave me a list they won’t refund the money. I didn’t ask for that wanted to check engine light and that problem fixed. So never go money, they were so f...ing rude to me when clearly a kid in autozone new more than a certified mechanic. So NO NO DONT USE THIS Dealership for service. Rude and not what u expect when u by 35K + trucks up there

I had a great experience and even though tney were very busy, I was in/out within 1 hour & 30 minutes which is pretty normal wait time. I'd highly reccomend them to anyone!

They have put the customer first unlike a long time ago. They do work with you if you are buying a vehicle

The process was quick and painless the staff was very helpful and they didn’t try and schemes. Jeremy Brannon was very helpful I would recommend him to anybody.

Awesome salesperson. Streamlined service and the best products Love My new wrangler!!!!

Great communication, service, and honest.

Great communication, service, and honest.

Sales guy and finance guy seemed awesome when we arrived. We already had our financing from our local institution and they had a promise letter and told us to go ahead and come get the car. We live 4 hours away. When we arrived, they tried to sell us on everything under the sun. The only thing that I showed interest in was the extended warranty, but I'd already agreed to purchase one from my local institution that I thought offered more. Turns out it did when I called with some questions the following day. AutoNation did not was to give up on the sell of that warranty and there were some heated discussions between them and my banker. It wound up costing me more, but I bought the one from AutoNation with less benefits, but the car was for my daughter and I wanted to end the feud. So, if you choose your own financing, be sure to stand your ground when you get there. Was a great car though! At a great price!

Best experience buying a new truck. Staff is very professional and friendly. Very easy to work with and will get you a great deal on the vehicle you want.

I will update soon

My husband and I own three Mopars, so we do quite a bit of maintenance on them, and know what maintenance costs. When I started hearing a grinding noise on one of my tires, I took it to the closest dealership to have them check the ABS, and unfortunately I ended up here. I requested that they check the ABS and tell me if that is the source of the noise. They said it would take three days and a $155 diagnostic fee. So I left my truck. They called me the next day to say that they did a multipoint inspection (that I never asked for), listed off ten things I don’t need, then said I needed four new brake pads and four new rotors. After coming in and arguing with them for half an hour, I left having paid $155 without ever having a diagnostic done on my ABS & with an estimate of repairs well over $1300 for brakes. I took it to another Dodge mechanic who fixed the noise AND replaced my front brake pads and rotors for less than $300. I told these people over and over that I knew they were lying but they stuck to their story and insisted I needed four new brake pads and four new rotors. When I looked at their recommended repairs, I noticed that they were trying to charge me $222 for a brake light – one I replaced myself for $3. They don’t care about customer service or honesty. They care about getting every penny they can out of you and not giving you what you ask for. They stole my $155 and never did the diagnostic I requested. But as a lifetime Mopar driving family who is in the market for a new Jeep, we will NEVER come back to this crooked place for anything.

Rick and Morgan exceeded all expectations! They went out of their way to make sure all was taken care of in record time! This couldn’t have gone smoother! Thank you!!!

Excellent service from Joe DeSimone. We were in a rush because we had somewhere we needed to be at a certain time and he made sure the vehicle was detailed, filled up and that all the sales paperwork was complete while we were getting done financing. He was running from place to place and even aired up the tires himself to make sure it got done.

Arthur Basile is the bomb. Buying process and F&I were a breeze - both made my purchase a breeze. Thank you Arthur and Sales Manager Joe.

Arthur Basile and SM Joe made buying a new Wrangler a joy!

I purchased my Jeep at AutoNation Fort Worth because they had the vehicle I wanted at a great price and were able to get it financed for the payment I desired. I serviced my Jeep here when a software recall came out on it. They did a superb job and had me back on the road quickly.

Wonderful experience. The sales team went above and beyond to find us the car we wanted at a vary fair price. Best dealership and will be doing business again.

Great customer service and when a problem arised, sales rep did what he could to efficiantly resolve the problem . In a rating 1 through 10, ten being excellent I would rate him 10 .

Wonderful experience. The sales team went above and beyond to find us the car we wanted at a very fair price. They have our business for years to come.

Big thanks to Chris in the Service Department for great help and knowledge on servicing my vehicle at the shop!

Kamron was honest and knowledgeable!

Great customer service really helpful and informative

I was helped by Arthur and another guy (I’m sorry I don’t remember the name) and after dealing with traditional dealerships all day coming here was great. They were upfront and honest about what I was getting and how much I’m paying, and never seemed pushy. Thank you!!

Don't even know what to say at this point. I tried to follow all the rules when I canceled my extended warranty. Well it has been just over 4 weeks and several phone calls and now I am being told the payoff letter from the bank is not what they want to get me MYMONEY BACK!!!!!!!!!! They want another letter stating the year make model and the vin number. Would have been nice if I was told that 4 weeks ago. When my wife and I went in 4 weeks ago because no one would return my phone call from finance. We meet with Arron Charles and he filled out the on line paper work for us and I asked him at that time did I have everything I needed He said yes. I had a odometer statement with the miles of the car I wanted MYMONEY BACK ON!!!!!!!! I also gave him the letter that regions Bank sent me showing my loan was paid off. We were told 4-6 weeks to get MY MONEY Back!!!!!!!!!! That was fine however if I would not have stayed on top of this who knows when I would have or if I ever would have got MY MONEY BACK!!!!!!!!!!!! SHAME ON AUTO NATION/ ALLIANCE RAM. I will now be filling a complaint with the BBB. I have never had this much trouble GETTING MY MONEY BACK FROM A COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WE EXCEPT OUR MONEY BACK ASAP!!!!!!!!!!! Buyer beware when doing business with them we are talking about over 2k in money. Stephen Brad Kimler (NOT A HAPPY CUSTOMER)

They literally took from 8am to after 5pm to complete the work. Then, only one week later, I find that my windshield washer fluid was empty. It makes me question whether or not they serviced anything. This place is a joke.

They did an exceptional job and I'm very happy with the work completed. There was an issue with the DEF module that required some experienced technicians to correct. Very happy.

Don was very helpful in the service department. Thank you!

We found Damarcus Price was friendly but not pushy we came prepared to see a couple trucks and were pleasantly surprised. We had a couple trucks in mine and told Damarcus what they were and he went out on the lot and brought them up front. The total visit ran smooth and we didn’t have to spend half our day sitting at a car dealer finishing the sale that was wonderful. We highly recommend purchasing your auto from AutoNation

Great place to do business. Ask for Auriel !

Don't buy here, or at any AutoNation

Airial my sales person was great. She was very knowledgeable about he vehicle and did nothing but help me through the whole process.

Kolton did an awesome job making sure my vehicle was taken care of! Everything was timely and my expectations were exceeded. I will be going back!

I don't even know where to start with how well I was taken care of by Kameron Beal (Sales), Arthur Basil (Sales), and Raul (Finance). These guys bent over backwards to make sure I could drive off the lot in a new truck. I really appreciated their honesty and sincerity, but most of all how they listened to what I was wanting and needing and using that to get me into something I would love.

I don't even know where to start with how well I was taken care of by Kameron Beal (Sales), Arthur Basil (Sales), and Raul (Finance). These guys bent over backwards to make sure I could drive off the lot in a new truck. I really appreciated their honesty and sincerity, but most of all how they listened to what I was wanting and needing and using that to get me into something I would love.

Would be 5 stars but lose one for telling me they had parts for a recall repair and didn’t. Not the first time this has happened. Otherwise the work that was done was completed earlier than estimated.

Scheduled an appointment for three recall items. Was told parts were available for 2 of 3 recalls. When I picked up my truck one of the recalls they insured they had parts for they didn’t and the one they said they didn’t have parts for they did. Second time this has happened so I’m not very confident in what they tell you in this regard.

So I show up at 6:27 after being stuck in traffic for an oil change. Wait in my truck for two minutes and nobody comes out so I go inside to see the lady is avoiding me. I say that I need a oil change she says we stopped accepting car at 6:30 and they will not help me today. Thanks for the customer service

Customer Service Rep was great. Send PM coupons for future services.

I don't even know where to start with how well I was taken care of by Kameron Beal (Sales), Arthur Basil (Sales), and Raul (Finance). These guys bent over backwards to make sure I could drive off the lot in a new truck. I really appreciated their honesty and sincerity, but most of all how they listened to what I was wanting and needing and using that to get me into something I would love.

I don't even know where to start with how well I was taken care of by Kameron Beal (Sales), Arthur Basil (Sales), and Raul (Finance). These guys bent over backwards to make sure I could drive off the lot in a new truck. I really appreciated their honesty and sincerity, but most of all how they listened to what I was wanting and needing and using that to get me into something I would love.

The worst customer experience ever!!

Really professional, on how they handle their business and customers.

No help unprofessional and don’t expect service!!!!

I bought this truck new in 2008 and when I wanted to get rid of it, my wire wanted it. it has been serviced at the North Ft Worth location religiously and in the last year, the service has been horrible. This is an example of how well they do their multi point inspection. Feel free to contact me at smair58@gmail.com

Had poor experience. Almost impossible to get ahold of anyone by phone. Made appointment for recall work and to have possible transmission issue looked at. When I dropped it off to Morgan last week he didn’t recall our appointment and then told me that the transmission guy was out for a week but that the recall work would be done. A week later I call to get an update.. no answer, no call back. I left 4 messages with different people and voicemails (including a manager) over last 2 days and still nothing. I went there this afternoon only to be told that the transmission guy is 2 weeks backed up and he is “ticketed” to do it all so absolutely nothing has been done. No answer as to why no one returned calls or why they didn’t let me know this. Meanwhile we’ve been going crazy managing 4 schedules with one car! Morgan’s answer: “I don’t do the ticketing”. Not acceptable. No response to why he hasn’t called or given me an update. My car would have sat there up to 3 weeks with nothing! Needless to say I will not be bringing any future needs to this dealer. No customer service.

I had an issue and concern. I had a recall notice and needed other items done. the recall was important and the tech Chris seemed to be knowledgeable and help at first. after 3 days I hadn't heard back..I called. Chris said his supervisor was on it. The recall was done and the other items were almost complete. The next day I called in to find out..they had NOT TOUCHED MY CAR YET😞 I was not happy being LIED TOO.Joey the service supervisor took care of the stuff in less the 4 hrs. However..I still have an issue that was not properly fixed😞I like Dodge products..but not the BS with service. Keep a coin handy...because its a toss up.

Did exactly as requested . Recall service. N0 charge.

I went to Auto Nation twice and had a terrible experience both times. Larry Rivera worked with us the first time and he did not try to work with us. We feel like he really didn’t care to help us. I went back a week later and worked with Avery and he was very helpful. I left to get my husband and then went back and unfortunately got Larry again. He was not helpful and tried to push us to a car we didn’t want. He kept saying he wanted to sell us a car but would not put in the effort. We will never go there again. We highly recommend you go somewhere else. Don’t waste your time. Went to Moritz CDJR and got the car I wanted and more!! It was perfect! AutoNation, y’all are selfish and only care about one thing.

Had a great experience. The rep was knowledgeable and courteous.

AVOID THIS DEALERSHIP AT ALL COST!!!! I have never seen a group of people who could care less about clients than this group of people( I want to use stronger language but I will be nice and not call them idiots). From the start of trying to work a deal on a new truck they NEVER listened to what I wanted. Two years ago I went there looking at trucks and had crappy service but I thought I would give them the benefit of the doubt. Big mistake on my part!! I went next door and bought a used ram with very few miles on it and had great service. They told me that is why they have a few late model rams on the lot, because people get pissed at how bad this dealership is. If you like just being treated bad and getting crappy deals this is the place for you! They have bad review after bad review and the manager posts we will do better. Give me a break don't talk DO IT! Worst Ram dealership I have ever seen!

Worst dealership in North Fort Worth, was deceived into believing that we were working a deal for a car that we looked at last week. Only to find out when we showed up to close the deal that the car had been sold, and that we would have to start all over again! Not even the common courtesy to tell us!! Total waste of time, and no apologies were issued for the sales staff! They were like Oh Well!! Word of caution don't waste your time or money here! You wonder why no one wants to buy American cars!

Called to set up an appointment for my truck. My call was automatically diverted 3 times and no one ever answered. Not doing business with this location again.

AVOID THIS DEALERSHIP AT ALL COST!! Mr Davis Baker your employees are lazy and do not care about your customers! Raul is the worst of all. We tried to work a deal and he really did not try at all. You must sell a lot of trucks if your employees don't care! You have an F at the BBB and it is well deserved. Raul is full of excuses and he is named on other reviews for how bad he is at customer service. I will tell everyone I can about how bad your dealership is!

5 stars for Taylor Douglas. The salesman who sold us our car promptly quit and Taylor has picked up where he left off plus some. Taylor understands customer service even when he did not benefit from our sale. Go to Taylor Douglas when buying from Autonation N. FW.

Only complaint is price but I couldn’t get past that. 109 for a diesel oil change?!? That’s absolutely nuts. And that’s the semi synthetic oil change. Full synthetic is 189. That’s outrageous. And the worst thing is, there are a lot of people that don’t know better.

Super helpful when they want to sell, if you have an issue they treat you like trash...the employees just watch you and stand around talking knowing that their making you wait. Worst experience I’ve had. Would not do any business with this location.

I agreed to buy 4 different protection packages totaling $5,100 when i bought my Ram Rebel at Autonation North Ft Worth. The one time i needed roadside assistance, they could never schedule a tow truck. After an hour of waiting and repeated calls, i joined AAA - they were there in 30 minutes. 3 hours after my first call to Autonation Vehicle Protection Plan they called to tell me they were on the way - i was already home in bed. On another service visit I needed a charger port fixed. Autonation fixed it, but said 'fuses aren't covered under my protection plan'. I pulled out my paperwork and asked them to show me where fuses are excluded. Of course they're not excluded, so I didn't pay for the repair. Most recently my car wouldn't start. Something is apparently draining the battery. They charged the battery and ran diagnostics. All good, so i picked up the vehicle. Two mornings later, the truck won't start again. I called to schedule a new appointment. They will have to keep the truck overnight to run additional tests. I asked for a loaner vehicle - they have none available - even if requested in advance and even for a repeat repair of the same issue. So I paid $5,100 for various protection plans. Don't waste your money doing the same.

Horrible service department. Long story short, went in for the airbag recall, left with no radiator cap, check engine codes, rear fascia hacked to install a trailer hitch (which I already had), and coolant leaking. Jeep stayed for the better part of July and once I got it back, I found that the airbag light randomly comes on, my headlight wiring was cut on purpose, coolant leaks (they said that they couldn't find a leak and was probably the radiator hose, it isn't. See pictures), and I'm still getting the check engine lights from the damage they did. I'm afraid to take the vehicle back due to possible more vandalism (like the headlights being disabled). So now I'm having to try and fix everything that was damaged so that it will at LEAST pass inspection (and hopefully not have the airbag randomly go off). There is a reason that AutoNation makes it very difficult to contact their corporate office.... EDIT: If you need anything more than someone to air up your tires, don't go to AutoNation. When the below average mechanics decided to replace my trailer hitch, the wires pinched were to the LDP. They grounded out and fried the PCM. After removing the damaged wiring, there was no communication to the LDP switch sense circuit to the PCM (See Tech Bulletin 18-01-00). This explains the random Airbag lights and LDP not working. Good job AutoNation,, you've sunk to a new low. UPDATE: It has been a year now, still can’t believe this dump is still in business.

I cannot say enough about the outstanding service I received from Autonation COLLISION Center in alliance FW. Bryce Christian took care of both of our car repairs from start to finish. Bryce really cares about about his customers and you can tell he takes pride in the work he puts in. Dealing with a wrecked vehicle and having to have repairs done and working with insurance can be super stressful, HOWEVER, I can't say it enough this was the easiest process I've ever been through. Bryce helped us, communicated with us during the entire process and went above and beyond. Very quick turn around and super friendly service. I HIGHLY recommend this company and Bryce. They WILL take care of you. Thank you again! We are very happy customers!

Sorriest dealership in North Fort Worth, Be wary of the deception and lies! Sales staff needs firing from the top down!

Don Ferguson is an absolutely fantastic representative of Auto Nation. He is courteous, professional, and fair. Being in the service business myself I am able to spot a true professional. Don is worth his weight in gold. I give my compliments to you for having him on your team.

I mean I don't know what to say but the level of incompetence this service department has. I mean they skip steps when performing services causing my motor to get flooded when I took it off roading again. Then it took three months of arguing with them to finally replace my motor. Now 500 miles later my transmission won't go into gear and now I'm waiting for their "diagnosis" to confirm what happened. Oh wait now I got to wait a whole week because there "only" transmission guy is on vacation for a whole week.

had an unusually good experience buying a new car....Larry Rivera was excellent in his knowledge and ability to navigate the transaction.

Took my truck in on a Thursday (when I was advised and scheduled appointment) for 2 different recalls, only had parts for 1 of them and for them to look at why no speed dials will save for longer then 24 hrs. Let truck for pickup on Saturday, only to find out they hadn't touched my truck and really had no intention to, because there were 40+ people in front of me. Horrible customer service, now I have to return at a later date for them to hopefully resolve issues. Not feeling warm and fuzzy about this one at all.

Ms. Armstrong was and is very polite, knowledgeable, and very respectable. It was a great pleasure to see someone that is customer focused.

Went in for a state inspection and 10 yr warranty inspection. Drop off was super easy and fast. Pick up was straightforward and dealership offered friendly service.

Highest price parts of any Dealer in the metroplex. Period! Blower motor for Ram is over $100.00 higher than all the other mopar dealers. Service example; horrible!! One would think if you have a 4 time returning Ram customer to your dealership that you would bend over to help him or her if the exact same problem has occurred 3 times before. 1. Wants me to schedule an appointment for a 7 minute install. Really! Pop off panel, 3 screws and plug it in. 2. Can’t get to my truck for at least 3 Days after drop off. 3. Won’t work with me through Chrysler extended warranty to install the part myself thus expediting the repair. 4. Dealership Wants to charge me $389.00 through parts for a $116.00 part which I ordered it through Autozone. BTW. It’s made in Canada. Mopar part is junk. 5. After this ....My next new truck will be a Chevy or a GMC. absolutely the very Best service out there.

The guy Moses is an awesome and knowledgeable representative. Highly recommend him...overall great team!

Auriel and the management team went beyond and above to assist me with my excellent car buying experience.. Great Job!

actual work experience was great. only problem was trying to call to set up appointment. called at least 5 times before getting someone on the phone.

Good place for a good vehicle I like

This place does not do what they promote on used cars, I was literally told, they do enough to them to past inspection,I believe it, my car broke down in 6 days, I paid for repairs!!! I wouldn't buy a car another car from them if it was the last dealership on earth,I'd rather catch the bus!

Easy buying process easy to work with definitely looking at buying from them again

The staff were very professional and helped me find the perfect car; my beautiful, pull-me-over-red Dodge Challenger GT with the best features. Love it!

The salesman mr price was very knowledgeable and friendly. He works with the customers to satisfy their personal needs.

Auriel is the sales women to see. She's fast and to the point. AutoNation is the Dealership to visit, better service and much faster with the process. Will recommend this location to others. -C.R

Appointments don’t matter, your just a number with a problem! They even said I can walk down the road ( not just a few steps! Two dealerships and a repair shop in between! ) for a rental because the advisor gave away the rentals for things like battery repair! No one to ask questions when I came to pick up, just a check out rep that says she can’t help! Just a number!

Chris did and excellent job of getting me in and out of the door. He is a 10 rating. The service was some of the best I have had from a dealership repair .

Very friendly and very competitive prices.

Great sales team and great prices.

Good service, completed recall data update with ease..............

AUTO NATION HWY 35 NORTH FORT WORTH ASK FOR ALEX

This place does not due what they say. Hope know body comes in more down then you they sell it from under you

Fill up the windshield with washer fluid

My experience was excellent, from the beginning the salesman Mr. John Charles was so dedicate, patience, confidence and make us fill comfortable to do business. At the moment of the financial process Mr. Matt always tell us that be positive because we can buy our car and after a lot of research we did it. Thank you for your positivism Yamil & Ikeba

Complete ripoff! They wanted to charge over $700 for a part were found locally for $105.

Absolute worst customer service I have ever dealt with. The service department is a joke. I bought a brand new Jeep Grand Cherokee from here in June of 2017. Fast forward to August 2018, my AC is broken. I called to get a service appointment on aug 6 and they let me know to bring it in on aug. 21st. When I drop the car off they told me that Chrysler will pay for a rental for 5 day but my Jeep will not be looked at for 3 days. I call to get a status update on day 3 and they let me know if would be 3 more days before a technician can ever look at it. I explained to them that I would not be paying for a rental for those day as it was out of my control on when their technician would look at it and they said, too bad it’s Chrysler’s policy. After arguing with Steven Scott, who is handing my service, I asked for a manager. He put me on hold for about 11 minutes and came back and said he doesn’t have a manger that can talk right now but that they would pay for the rental. Okay fine. Here we are 7 days later, my car has still not been looked at and no one returns messages or calls to touch base. Awful, awful, awful, customer service. I will never buy from or service my car with this dealership again.

Worst experience ever. Had oil leak that another shop pointed out and told me to take to dealer since it was under factory warranty. At Autonation they looked at it and referred to it as oil seepage and that is not a leak. Also stated that it was able to be wiped up with a rag. I asked what was able to be wiped up, and the service guy stated the oil. I stated yes the oil that is LEAKING OUT!!! Seeping is the word they tried to use to get outta doing the gasket repair. I said as soon as they were willing to tell a customer that is about to be buying a vehicle from them that oil may deep out of the vehicle and that is fine cause it is not a leak and not covered, then I would accept that. Cause they know that is not what is stated when purchased.

Worst experience ever. Had oil leak that another shop pointed out and told me to take to dealer since it was under factory warranty. At Autonation they looked at it and referred to it as oil seepage and that is not a leak. Also stated that it was able to be wiped up with a rag. I asked what was able to be wiped up, and the service guy stated the oil. I stated yes the oil that is LEAKING OUT!!! Seeping is the word they tried to use to get outta doing the gasket repair. I said as soon as they were willing to tell a customer that is about to be buying a vehicle from them that oil may deep out of the vehicle and that is fine cause it is not a leak and not covered, then I would accept that. Cause they know that is not what is stated when purchased.

Although it was not my preferred way to spend a saturday morning the service center got me in and out is a timely manner.

Awesome experience. Kameron worked his tail off to find the right truck for me! The process was smooth and Kam was very thorough. He even called a couple days after my purchase to make sure I still loved my new truck. Kennedy (the finance guy) was also a pleasure to work with. I recommend autonation! Walk in and ask for Kameron Beal!

Came in for a nail in my tire. I was in and out in a little over 30 minutes. Thats pretty impressive. However I was overcharged for the service for about $58.00 dollars when it should of been $15.00. Megan Kinard called me the next day to alert me to the mistake. Was very apologetic and fixed the issue right away and then sent me a follow up email reaching out to apologize again. AWESOME THANKS MEGAN!!! I'm new to the state but I'm blown away by the excellent customer service. OK ok you got me I choose you to service my Ram truck moving foward. Thank you good job AUTO NATION!

Excellent customer service by Kolton. Short wait time for oil change.

Great knowledgeable, helpful, amiable people to deal with and express, efficient service with attention to Thanks!

I'm surprised at reading some of these reviews. I've been here 3 times now to the service department (twice for recalls and once for service) with my 2017 Pacifica. I've had excellent customer service when I call and when I came in. I appreciated the fact that they weren't trying to pressure me into unnecessary servicing like previous dealerships. So far I've had a very good experience - MUCH better than the dealership in Arlington.

Had trouble getting someone to answer the phone, but the service was good

This dealer makes the buying process stress free and fast with fair and honest pricing/negotiations. This is all because of courteous and professional staff. This is my 4th new car purchase from them and I will be back for number 5.

Great Service Experience!! Dropped off my truck for a couple recalls and an oil change. Very easy process and they called when done.

Amazing Service - Ask for CODY! he will go above and beyond to help you find the perfect fit! Give them a call! My husband and kids couldnt be happier with our purchase!

I had to make an appointment a week out due to their inability to get to car. I arrange for a rental car. When I brought the car in, no rental car had been requested by the shop or was one available. One of the recall items couldn't be fixed because they didn't have the parts. My repair item was looked at and they said they couldn't do anything about it. It was all my fault. Not a very good way to treat clients. Very disappointing.

This dealership dont care about selling you a car they treat customers poorly. My money will go elsewhere

Vey polite and helpful. Thanks for keeping me posted on the service.

Good experience would buy there again.

Quick and courteousness. Helpful, polite, well communicated

I purchased a new Ram 2500 about 5 mos ago and have had problems trying to get it in for recall service as well as additional services for just over a month. Obviously I get you have to wait occasionally as they are busy, but when I was told yesterday that they would be another 3-4 weeks out before they are able to service the recalls on my vehicle, this is absurd!!!! My truck pops in and out of drive and park for no reason and they are not able to get something like this fixed for 2 months!! Are you f'n kidding me!! Worst possible place I could have purchased our vehicle. Sad part is this is the 6th vehicle we purchased form this dealership. As this one has been having issues their service dept will be the reason I will never purchase from here again.

Bad advertising I went in because I seen a shake begin offer for $1.50 on channel 8, I was told you need a coupon and/or purchase a meal when I got to Snuffer in Colleyville Tx.

It took over 2 weeks to fix a air conditioner but it does work good

Was told it would take an hour to an hour and a half, my car was done in 45 minutes. Everyone whom I had contact with for this was very friendly and helpful.

Very courteous service advisor greeted me as soon as I arrived. The recall was done promptly and finished 15 minutes earlier than promised. No attempt at cross selling additional repairs which I appreciated.

Service Department has the worst customer service I have ever experienced!!!

Not sure if they were trying to rush to satisfy me to get my truck out of the service department but they forgot to tighten the lug nuts. Wheel came off after about 1 1/2 miles. I had to call the towing company and wait 2 hours in 100 degrees heat. They wouldn’t come get it. They of course gave me a truck to drive while mine was being fixed and took care of all new repairs. Nothing on top of that.

Loved it! Buying my new vehicle, while trading in my old was a breeze! I only spent about an hour in all there. Got a great price and they really worked hard to get me a very low interest rate! I also go there for my service, because it is so timely and better than my local Chrysler dealer. Appreciate an all around great business.

Purchased a vehicle here on may 25th and wanted it titled in a different state. I was told it was no problem and easy for them as they do it all the time. Well July 18th..come to find out they had not even started work on it when my tags were do to expire within the week. Not only that now they have issued my title check to a department that doesnt even exist in my state and as of Aug 7th..still no title and being ignored. It's time to contact the BBB and an attorney I see. Dont give this shady shit show of a dealer your money. Read the terrible reviews and steer clear (which I should have done)

10 Stars to Larry Rivera! Larry's wisdom, courtesy, and great customer service made it an awesome experience. Thanks again!

Loved it! Buying my new vehicle, while trading in my old was a breeze! I only spent about an hour in all there. Got a great price and they really worked hard to get me a very low interest rate! I also go there for my service, because it is so timely and better than my local Chrysler dealer. Appreciate an all around great business.

Salesman was great, no games, straight forward and professional. F&I personnel was professional and helpful with helping us understand how the numbers worked. DOWNSIDE: Floor mats we're MIA and had to be ordered. Detail department dropped the ball which forced the salesman to show iniative and have to take the truck off site to be detailed. All around good experience but disappointed by the operations side of business.

During my last oil change, something was done incorrectly, so now oil is leaking from my truck and I need someone to look at it. I’ve called multiple times today, with the promise someone would call back ASAP. No one has called and when I call back, they transfer me to someone’s voicemail. Their service department’s customer service is extremely lacking. I’ve never had trouble like this at other dealerships.

Took truck in for “”pulling to the right” problem. It took a week and when we picked up truck, it is still pulling to the right. We returned to the dealer and they evaluated. Agreed it still has a problem. Will need to set another appointment to address. Surprised that the truck was not driven or checked before releasing.

Everything was great but I would like to have on-site complimentary car wash avaliable after service. I feel like that is the only thing that is lacking from your service

I went into the AutoNation Mopar dealership to order a new key fobit. The parts department actually had one in stock and the service department agreed to program it to my Jeep. It took less time than I expected and cost much less than I expected. Everyone I had contact with was helpful and polite. Great job people!

Great experience. Alex Hampton was perfect sales person.

Friendly and helpful, the sales person was knowledgeable and quick.

Overall a very positive experience. Stopped by for an oil change and I was in and out in less than an hour. Of course they try to up sale you, but no pushy about it. The only reason I don't give them 5 stars is due to my initial wait for a service advisor. I sat in my vehicle right in front of their window for 5 minutes waiting for someone to help me. They are seriously understaffed!!

Worst service department I've ever dealt with. I have purchased 3 brand new vehicles here. A dodge 2500, a 2013 v8 charger and a 2017 journey but after my last trip to their service department I will be finding a new dealership. The 1st two vehicles were purchased before it became an auto nation. In June I had to take both the journey and the charger in for recalls. Everything went fine with the journey ( unless you want to count the fact that they refuse to either repair or replace one of my tires that has a slow leak). Even though I purchased the most expensive warranty they sell which includes tires. They claim it doesn't have any holes even though I have to fill it up every few days. Pretty sure they are just trying to run out the warranty on that one by letting the tread get low enough that they won't have to replace it. Jokes on them there considering I barely drive either car so it won't happen anytime soon. So back to the charger picked it up right before closing and didn't even think to walk around and check for damages. The next morning I realized they had dented and scratched up my front drivers side rim. They are black and there was clearly yellow paint all down the side and 2 big gashes in the metal. Brought it back the next day they said they would repair it as soon as they had a loaner car. To be fair they wanted me to bring it back on the 4th of july but I was going out of town so this wasn't possible. They never even bothered to try and give me another date. I got back a week later and tried to set up another time to drop it off and am still currently waiting for them to make another appointment. Called this morning and was told I am number 2 on the loaner list. They don't care that it has been over a month or even care that one of their employees was careless enough to damage the rim in the first place. They sure aren't in any sort or hurry to make things right even though we have purchased our last 3 vehicles through their dealership. I will not be purchasing anymore vehicles through them that's for sure.

This service center is the ABSOLUTE WORST! I paid for the oil change/tire rotation package when I purchased my jeep. They always estimate 1-1:15 for a service. I make appointments and ALWAYS end up waiting 2-3 hours. The employees are lazy and have horrible attitudes. I won’t be back EVER again! I would rather pay extra for quicker and better service. STAY AWAY! Response: thanks for your reply. I feel that I have done my part in letting your company know what they need to fix. I’m not wasting any more of my time. I made an appointment (like always) and said I needed to be out by 1 hour 45 min at the latest. I was told at 1 hour and 45 min that if I wasn’t willing to wait another 15-20 min that I could leave without a tire rotation. Absolutely ridiculous! I gave Stephen every opportunity to tell me that I might not be able to leave at my deadline and he assured me there was time. I should have known better. Every other time I have been in for the same service it has been 2-3 hours! I’m done. Management needs an overhaul at this location. It’s shocking that in 2018, with online reviews and social media, that a company can still fail this poorly with customer service! Pathetic!

Obviously my rating is based on my experience. However I have purchased several vehicles within the years before it was changed to AutoNation. Not impressed, however, the service department is great.

My experience here with the service department was iffy. It took me about 6 days to get my truck back, after I was told what needed to get done was going to be a “1 day” fix. I’m happy with the work getting done, unhappy with the guessing and sticking to it.

I have had two experiences with the service department and it is terrible. Appointments are meaningless and service time frames are ridiculously long or inaccurate. For some reason, this dealership takes twice as long to do anything. You have to stay on the staff constantly for updates or you never hear from them. It is worth the extra 45 minute drive to Klements in Decatur for those occasions when you can't avoid stealerships entirely.

Amazing purchasing experience. Larry was not only attentive to me but my kids also.

Fast and easy. Just a quick oil lube filter change. Checked for recalls and everything for me

Had a cruise control recall fixed. Service Rep said 1hr, 15 minutes. After waiting nearly 2 hrs and 30 minutes in the service lounge, I hunted down the Rep. He wasn't sure about my ticket so he had to hunt through the service bays and came back to tell me that my ticket got commingled with 3-4 "no appointment" tickets and mine was like the 3rd or 4th. Apologized, but that was it. No car wash, oil change, nothing. This was my first experience with this dealership. Not a good one. HIs name was Stephen.

The service itself and staff were excellent. Why a 2? Because they I made an appointment and they said they were about a week out, no problem. Them having to keep my vehicle the whole time was. Do you not know how to use an appointment book?

My service was friendly, courteous and professional.

Don Ferguson and the AutoNation Service Dept. are most amazing. Don always seems to over deliver for me. His work ethic and customer service skills are second to none. I really appreciate him getting my Jeep in and out within hours when he had numerous amount of cars to take care of before me. Also, his troubleshooting skills are spot on. He usually can diagnose the problem over the phone, which completely amazes me. DON, job well done as always Sir!! Thank you so much for taking care of my Jeep and I. Take care

I was quoted an estimate one hour to a maximum of 1 1/2 hours. The service started at 10:45 and was not complete until 2:20 PM. It is my understanding that this recall was for a software update only.

Coming from someone that works in finance and has to deal with rude dealers all day- i highly recommend doing business with AutoNation CDJR. We bought our first jeep here and it couldn't have been any easier or any more stress free then what it was. We had an amazing sales consultant Auriel that was full of knowledge and experience and most importantly she was completely honest so no time was wasted. She got us exactly what we asked for. After the sale she even took time to show us all the new gadgets on our new jeep and even offered to go ahead and connect our phones with it. She definitely went above and beyond and made our car buy experience one of the best ever so far. Make sure you ask for Auriel when you go and we guarantee you'll leave as satisfied as we did also. I'd give my experience 5+stars if I could!

Kameron and Kennedy: I could not have found any better guys to work with than these two. We immediately kicked it off and even though I was there for a long while, they didn’t make it feel as long as it was. Kameron did an amazing job at listening to what I really wanted/needed and Kennedy is just a rockstar all the way around. They both worked with me and my budget and I’ve never left a dealership as happy as I was that HOT day.

Kameron and Kennedy: I could not have found any better guys to work with than these two. We immediately kicked it off and even though I was there for a long while, they didn’t make it feel as long as it was. Kameron did an amazing job at listening to what I really wanted/needed and Kennedy is just a rockstar all the way around. They both worked with me and my budget and I’ve never left a dealership as happy as I was that HOT day.

dropped car off at 7:05 am. Received courtesy ride to work by 8:05 car was ready.

I bought a pre-owned vehicle with a cracked windshield. It was documented the windshield would be repaired/replaced. I am at 2.5 weeks later and 15 texts later and still have a cracked windshield!!! Seems to be the individuals that make the decisions to replace windshields take extended vacations!?!?!

Service department: Quality of service and work is great. Downside is the wait. They estimated 2 weeks for them to get our Jeep in. The one in Richland Hills was available.

I went to speak to a service advisor on Tuesday to see what I was in store fore. He recommended that I make an appointment. I made an appoint for first thing Friday and was told my repairs should be a one day thing. I was skeptical of this. I left my vehicle there Thursday night so that they would have it first thing Friday. When I dropped it off, the new advisor told me it could get pushed back into Monday or Tuesday, which I thought was more realistic and perfectly acceptable. I did not receive a call on Friday, so I assumed it would be pushed back. When I didn't receive a call Monday, I called to check the status and was told that they would let me know when they had info to tell me. That's acceptable. On Wednesday I called and was informed that they hadn't even taken it back in yet.....the service advisor told me that they were 7-10 out on vehicles and that I should have been notified of it at the time. This was the same advisor that told me it should have been a one day thing! So I asked him if having an appointment gave vehicles priority he said that it did. Then I reminded him that I had an appointment and asked why my vehicle hadn't been seen for nearly a week and no one had bothered calling to tell me. His reply was that they were really busy and that all vehicles were taking 7-10 days. This is simply unacceptable. I asked them to have my Jeep ready because I was going to come pick it up. When I arrived it was parked up front and the young lady at the front desk was very nice when giving me my paperwork on the work that wasn't done. Oddly, the service drop off was full of cars that were being left for repair. This place does not have their act together. I will never use them for anything in the future.

Worst service department ever!! Lazy, slow, don't want to help. And the work they do is incomplete. Sales/leasing will give you bad info. Do yourself a favor, go elsewhere

Repair was fine. Go me in quickly. AC worked better after repair

Customer service is really bad! Wishing we had gone with a different dealership.

I had an appointment on a Monday morning to have 2 recalls fixed on my Jeep, it was a very busy day to say the least but they got me right and into a loaner car for the day.. The service manager went above and beyond to make sure I was taken care of.. I would recommend them to anyone..

Knowledgeable staff.

STAY AWAY!!!! We had to get an alternator fixed and they wanted to charge us 1200.00. ABSOLUTELY RIDICULOUS, 2 weeks later and we are having to get it towed elsewhere. If you expect to get ahold of anyone, think again. No one answers and when you finally get enough and say something to DON in service he LAUGHS at you. I have a BMW that just needed a new engine due to a recall and although we were over the mileage for the recall the BMW dealership replaced it AND provided with a complimentary vehicle unlimited miles the entire time. Called me every single day to update and if you had to leave a message they were immediately calling you back. THAT IS CUSTOMER SERVICE!!!! DON in service you are absolutely horrible for the way you spoke to me and then proceeded to laugh. We will never step foot back in this place. And to anyone reading this, if you need an alternator or any service check out Medina’s auto shop in Fort Worth (Keller) area. 500.00 with a tow! Thank you Medina’s, you are amazing!

Great service, got me taken care of , no problems.

Staff was quick and courteous as always. Checked in and all service points completed within and hour and a half as told over the phone. Only feedback I would provide is - Get a carwash and provide complimentary car washes for your customers with services. I was a customer of Toyota, this was something they provided that I appreciated. :)

Overall service is good. Its about customer service. First they don't know that you are a long time patron. They tell you the length of time your car will be needed and don't have it ready in that time. Mr. Scott and Mr Moses are nice and I understand they are busy. This has happened to me the last two times i had recall notices.

This is the worst service we have ever had at any dealership. Appointment set (way in advance)for early in the day & by 1pm they still hadn't looked at it. They dont keep you informed & don't call you back. They had to order a part- "We'll call you when it comes in". Never Happened- Called after a week & a half- "oh yea..uh...we have it !" Its funny- we went there when we purchased but sales staff was horrible. Bought elsewhere- guess we should go elsewhere for service too !

Took the truck in for an oil change and some recalls come evening so they could work on it the following day. I said I needed it back by noon they said sure no problem. I got a call at 5pm and said that it was ready. I asked for a ride to get to the dealership and it was like I was asking for a million dollars. Then service advisor called and stated that the driver gets off at 530 and that he has been trying to call me. Please let me tell you that it was already 535 when I got the return phone call which I was waiting patiently watching the news. Then I got my truck back, they didn't even wash it, and now my headlight doesn't work. Replaced the bulb and still nothing. Now I have to take it back again to see what happened! BTW I didn't pick up my truck till Saturday morning. Very disappointed with this dealership. if you are going to be late just pick up the phone and call so that person isn't waiting for you ALL day!

Great customer service by far! Demarcus and Aaron did a fabulous job finding me exactly what I was looking to buy. I will definitely recommend this location to others.

Nicholas Bertrand was AWESOME! He was very patient, caring, and gave us excellent customer service. I would recommend him to anyone.

Our buying experience was incredibly easy. We did everything over the phone, showed up, drove it, then signed the papers about an hour later. Will definitely go back for future purchases.

My whole experience was just wonderful and Don is an amazing Service Advisor. He's always friendly and helpful.

Demarcus and Kennedy made this a pleasant experience.

Customer service is horrible. I pulled up to the drive sat for 5 min. No one came so I got out walked in & everyone just looks at me . No hello nothing . Mind you this is my very first time there I don’t know what their procedure is . I then kindly interrupt the first person sitting & let him know I have an appointment. He says who is your advisor & I tell him . He points her out she’s on the phone & Says just motion to her you have an appointment. In my head I’m thinking really ??? He waives her down & she says take her info. He heads out takes info & says we will get your truck back . I have to ask him where do I wait & will someone come get me ? He says yeah . Hour goes by I have to go check on my truck & my advisor Brittany says oh yeah almost done we will pull it up . 15 minutes later pulls up & says cashier will check you out. Ok well where is that ? Cashier says I owe which I have a service contract that covers my oil changes. The guy taking my info asked if my contract covered tire rotation did I want it done I said yes. Well it wasn’t covered & they did it anyway without asking . When I pay at customer service cashier says ok i ask where is my car parked ? She says isn’t it outside ? I said ma’am this is my first time I am not sure where everything is . Just a horrible experience all around .

Representative was pleasant and friendly, advised the service would be about an hour. Turned into 2 hours. He accidentally let my door open into the wall causing a small chip on door edge. I touched it up with paint loaned to me by the body shop which wasn't an exact match. Accidents happen. Once I reminded my advisor of the paint chip , we went to the body shop where he was going to do the touch up himself. I opted to do it myself. The proper remedy would have been to have an experienced painter touch it up properly.

I have never purchased a vehicle & was so glad I was able to get a brand new Jeep to call my own. Everyone was a pleasure to work with and very helpful.

Great place to shop for a car. Received great service from Alex Hampton. WTG Alex!

Recall UO5 or something like that. For them to check the “AutoPark” system. They said going in that it would be a job that might take 30minutes or 3 hours. We lined up a ride home with the courtesy van and Charles was the driver. He and I had a great conversation both going to my house and then when he picked me up. Great person! Stephen was my associate and was very businesslike and friendly. I read a lot of the reviews prior to writing this one and am surprised that they had such bad experiences. I purchased my 2017 Durango R/T from this dealership and I couldn’t be happier. Beats the heck out of having to travel all the way to Arlington like I used to for the Challenger. Now, I take them both here (when I need to). Keep up the good work and maybe those folks that are named in the negative responses need to have a nice little review with management. You are a “service” representative of a “service” organization. The key word is Service. If you can’t provide that, then maybe a different occupation should be a consideration?

Not surprising, I was told one thing by the salesperson and then found out different later. One of the reasons I liked the Jeep we ended up with was the UConnect app that it was supposed to connect to for remote start, door locks, and whatnot. We weren’t able to get the app to work and was told that we needed to set up a mopar.com account, so we did that. Then, we weren’t listed as the owner on there, so we sent in all the paperwork (which was messed up because of a typo and we had to go back and sign it all over again). Finally listed as the owner on mopar.com, the app still wouldn’t work. Then I contacted Jeep directly and after they looked up the Jeep’s VIN, they informed me that it doesn’t have the ability to connect via the app. Kinda disappointing to be told one thing and then learn another later. My brother had a similarly bad experience when he purchased his Jeep Rubicon a couple months prior. I should’ve known better, but I thought that it would be an isolated case. The car itself is okay, after purchasing and getting a better look at it, we started noticing some small issues. Like scratches in the paint that we didn’t see in the dwindling light when we were there for 4ish hours waiting for paperwork to be completed. Not feeling like I could trust the dealer to have told me the truth, I purchased the CarFax because they don’t provide one for new vehicle purchases. At least they hadn’t lied about being the first owners, but a little disheartening to see it listed for a couple grand less than the “AutoNation Price” but oh well. Live, learn, and go to a better dealer. I’ve bought 4 cars from a dealer over the years and this is the only time I’ve felt cheated by one. I will not be returning to AutoNation when it’s time to replace my truck or purchase something for my step-son.

We were visiting family in Ft. Worth when we started having trouble with our 2017 Pacifica. We were getting all kind of codes on it. We were heading back to Indiana the next day. We went in on Friday about 8 a.m. and were met by Don Ferguson. He plugged in to it and found some problems and was able to get it in to get repaired, Also the shuttle guy was really friendly taking us to our sons home and again picking us up when van was repaired. We found out it was the battery, which they replaced at no charge since it was under warranty. We found that everyone there went out of their way to help us out. Thank you Don for all your help. They made a bad situation into a good one. We made it back home to Indiana without any trouble. Thank You All!

Morgan has excellent service He always take care my car

Third time is the charm of bad service . Given the run around multiple days on same issues . Service men are only as the good ppl behind them . I am sure my guy didn’t have that . Contacted service manager with no better help wasted a day on his word .

The salesman was nice he made sure I test drove the car I was interested in so I knew to make sure I was happy with what I wanted, finance person sat down with me and on where I would need my payment and went to work come back with my options and that i was satisfied on my new car

I bought a vehicle with them had an airbag lite come on was in that area and they took care of it within an hour!

MY 2014 Jeep Compass had a recall and Chris my advisor was excellent. Brought my Jeep in one evening and competed the next morning. Thanks Chris for the excellent service and proff. help

Alex was helpful in our selectipn. He is knowledgeable about what products were available.

My past experiences with dealerships went something like this: when salesmen saw me; a single woman walk into a dealership, I could see the dollar signs in their eyes; all they cared about was making that sale. Finally there was a salesman who actually listened to what I had to say. Arthur Basile was attentive and treated me with respect. There was NO pressure! Arthur took the time to answer all of my questions and was with me through the whole process. I don't want to write a book, so I'm just hitting the highlights here. Also, this is the first review I have ever submitted. My suggestion is this: it helps to do your research and have a good idea of what you want BEFORE you visit the dealership. Be familiar with any discounts and rebates being offered. This saves time and energy. Lastly, the only reason the buying process only received 4 stars was that though I paid with a check, there was still too much paperwork and it took longer than I expected. I will definitely contact Arthur Basile when it comes time to purchase another vehicle!!

Quick painless transaction. Ty was a great sales person to work with and the financing went smoother and efficently.

Very well supported. My service rep, Dave, was very professional.

Took my truck in for airbag recall, all went well until I looked at inspection they did on my truck while they had it. Everything they checked showed it was in great shape including brakes and air. What they failed to put was my back breaks were shot, metal to metal which I knew and air conditioner doesn’t work at all but they put it was in great condition. I didn’t take it in for any of that but don’t waste your time filling out paperwork that is irrelevant. Other then that it was a fine experience.

Robert Shaw and his were amazing. Repairs done with great timing and with great customer service.

Arthur was amazing! I thought I would never get out of my old granny car I call it. He took his time to find me a great deal and got me into an awesome car. So excited and thankful. Y’all are great.

Very good customer service they go above and beyond to take of you that’s why I continue to take my Tam truck back for any service or repairs they treat people with respect which is hard to find now days.

I had a wonderful experience buying a new Jeep Cherokee from Auto Nation in N Fort Worth. Jeremy Brannon was knowledgeable and very helpful in my purchasing. Thumbs up to Aaron & Kennedy in Finance too.

Took our “new used” truck in for the airbag recall. Easy to schedule, they got me in and out in the estimated 2 hours. Offered free shuttle service to Calella’s or Alliance town center (I declined). Service department at least seems to be on top of things.

I LIKE THE THEY TAKE CARE OF THING.GOOD PLACE TO GO TOO THANK YOU MR THOMAS RIVERA.

They got me in and out muck quicker that expected. Which made for a better day.

Horrible service, I was told they would call me back about my plates coming in and never got a call. They transferred me and hung up on me several times and now I just have to go to the DMV and pay for my plates.

I’ve had a great experience all the way around. My salesman Jim Gladhill and the entire staff were all great. Very helpful sharing their experiences, ideas, and opinions on the initial build and my aftermarket build. And the finance could not have gone any smoother. Essentially, I felt they were treated me more like a friend than just a random customer. Their service department is great too. After having service done, they follow up to see if everything is ok and working properly.

Poor service after the sell, I have not received my plates and my paper ones have expired. I’ve called to only get the run around or someone to tell me they will call back, but I have not received a call back.

Sales associate (Lathan) was great, very helpful; however, once we reached the finance department we almost walked out without buying our truck due to the rude, unprofessional and high-pressure sales tactics of the financial associate. We can not evaluate the sales manager, seeing as we never met him / her the entire time at the dealership. If we had to deal with Richard Hess again, we would car shop somewhere else, he was without a doubt the worse financial associate we have ever dealt with in 30 years of new car purchases. Also, before leaving the dealership please thoroughly inspect your vehicle for hail damage, we noticed two - three hail dents on the roof while waxing our truck the following weekend.

Sales associate was great, very helpful; however, once we reached the finance department we almost walked out without buying our truck due to the rude, unprofessional and high-pressure sales tactics of the financial associate. If we had to deal with Richard Hess again, we would car shop somewhere else, he was without a doubt the worse financial associate we have ever dealt with in 30 years of new car purchases. Also, before leaving the dealership please thoroughly inspect your vehicle for hail damage, we noticed two - three hail dents on the roof while waxing our truck the following weekend.

I loved the service Arthur was the best and I got a new car yay 😁

Steve Roeder is the BEST. Service was hands down a 12/10 from looking to application to finance. I won’t go anywhere else!

The whole team was beyond great.The service was outstanding

I took my vehicle in for warranty work and an oil change, Kolton took care of everything for me! From drive up to drive out he was there to help me. I really appreciate his excellent customer service and look forward to working with him again!

I have had the worst luck at getting service done on my Jeep here! Three times I have tried! I do not understand why you make an appointment to be told that its an 1 1/2 wait. Told the guy I have an appointment and he says that I still have to wait in line that the appointment is just to let them know I am coming in. What a joke. There were 8 cars lined up and not one person even came out when I pulled up, went in to hear this garbage!! Not a good way to treat your customers!! I will definitely give my money to another shop!

I went in for an oil change and tire rotation and left with those done and $500.00 worth of other critical services completed! Those guys sure take care of your vehicles!! Can I borrow some money???

The Autonation team worked hard to make sure that my family was taken care of and got us into a great vehicle. From the service crew to salesman to finance team, I was impressed with their honesty throughout the process. I would highly recommend Autonation North Ft. Worth to anyone looking for a vehicle.

Mr. Black did an excellent job. He was very helpful and considerate through the whole process. Thank you!

usual the process is draining and long but thanks to Avery and Eric at the Keller location they made it so fun and easy their whole team was nice and professional and super patient with my situation I’m so grateful and so happy i left the lot with a BRAND NEW 2018 JEEP CHEROKEE ❤️❤️❤️❤️❤️

So much help and upfront and honest of the price range I could afford. No haggling they helped me find the best deal within what I wanted to pay a month and even if I didn’t buy from them they were okay with it. Great people!

This is the second car we have bought from this dealership/location. Demarcus was awesome! He took care of us and helped us find the perfect Jeep Grand Cherokee! We love it! The buying process was smooth and easy! Thank you Demarcus!!

First Class dealership with a very large selection of Jeeps.

I took my car in for a factory recall. The car came back to me with 3 broken interior parts. I waited a long time to have this car. I certainly don't appreciate it being broken apart over a recall. One piece was ordered by the customer service tech. I didn't find the other 2 broken parts until I got home. This isn't what I expected from Chrysler. I'm upset and disappointed.

I would suggest autonation go with an undercover group and try to do business with yourself. I have a dodge ecodiesel with 63k miles and a bad motor and it is a expensive parking lot ornament at your dealership. It has been their for over a week. Have not received so much as 1 phone call regarding the status of my vehicle. Your business model makes me feel like I am the bad guy because I am the one who has to inquire about my vehicle. Getting customers to come in your door is an expensive part of doing business. How much does it cost when a customer is a one time and never again ? And I have no confidence it will be fixed right.

So they didn’t have the Jeep I wanted but they found it in Spring Texas (200 miles away) I was told that it would be there that afternoon, but was called and told it missed transport so I went and signed the paperwork to buy and have the Jeep brought up to Fort Worth. I was told it would be in the next day, then low and behold I was called and told it I missed transport again. It took them 3 days to get my Jeep brought up. I was told I would not be charged the transportation fee but guess what? They didn’t actually wave it like they said they would. My name is Joseph Roberts. My sales man is named Ty. I can’t remember the guy that I signed the paperwork with or the guy who sets up the transportation but I will never and I mean never do business with this dealership again. I recommend anyone else looking for a vehicle to go somewhere else.

I haven’t gone there in over two years, but I continue to get service surveys. The service department has my name and email address confused with another customer. I get some of that customer’s recall notices. I’ve mentioned the service manager to no avail.

I had to take my Jeep here bc of a recall. The service “advisor” said I could pick it up if it was after 5 at sales. I got there and the poor receptionist couldn’t find my key and not one sells person was interested in helping her. This was on a Saturday, so I didn’t get my car back until The service center reopened on Monday. The advisor said “I did my part. The receptionist should have walked the keys and paperwork over”. No sorries and refused to deliver my car so it interrupted my husband’s work day. I definitely will not ever buy a car from them. Horrible customer service.

Don and James did a great job, took care of a recall issue and a leaking headlight, while I waited. Don kept me updated as to when to expect it to be done before he left for the day.

Very happy. Went to a different dealership before coming here. They tried to take advantage of me and switching numbers. Came here did not have to go back and forth. I told them exactly what I wanted and they had no problems getting me there.

Great experience my only comment the coffee pot was out of order

I would recommend AutoNation Dodge North Fort Worth very highly! We were treated royally and put up with me looking at lots of trucks and styles and then changing my mind at last minute. They were very fair on our trade in as well. Larry Rivera is a credit to the company and as fine a salesman as we've ever met. I would buy again from them, this is the third truck we've bought from them.

The staff was unbelievable nice and straight forward! There no mistakes or anything that I can complain about. John Charles C was and will continue to be our sales Man! I highly recommend this experience!

Purchasing a new Jeep was hassle free and a pleasant experience. Our salesman was very knowledgeable and helpful. The service on our other vehicles has been excellent.

I have a service contract with them. They did an oil change and tire rotation as asked for and they told me about a recall that was taken care of while they were servicing my truck. After I got home and was looking at the paper work, I notice they have my information mixed up with some one else. Half of my information with half of the other peson.

Took my wife's new Jeep in to have a simple flat fixed. Work was done promptly and for a fair price. Only issue is that when i was driving home, there was a rattle in the rear of the vehicle. When I got home I looked into the recess where the spare is stored and the spare and all the tools and jack had just been tossed in and everything attached was laying loosely in the tire recess. Guess it was just too much trouble for them to put the tire, jack, and handle, etc back where it belonged. Guess I should have driven it back to the dealership in Grapevine where she bought it. Their service has always been superb.

We were met by Nicole. She was very informed of the vehicles shown which made the process quick. The finance dept. expidited and got us on the road in no time. Thanks for a great experience

Was a great experience overall. Staff exceeded my expectations!

Great experience start to finish. We will definitely be repeat customers. I liked that they brought us all the numbers upfront and explained everything in detail. Not like my prior experiences where they bring you a piece of paper with your payment number on to sign. Automation took the time to show me where all the numbers came from. Prior dealerships left you guessing. I would definitely recommend Avery and Derek. Thanks for making my car buying experience so great

I will never go to them ever again! They take advantage of people and charge them for unnecessary repairs. They say things are broke then you take the vehicle to a different mechanic and a 10,000 repair turns into a 900 dollar repair. Which earlier in the year had a 17,000 dollar repair because of bad fuel. Just ridiculous! They originally sold me a vehicle that had been deleted then said put it back to factory, reinstalled DPF back on but did not change sittings back to factory. They had longhorn decoys on vehicle so I was under impression it was a longhorn but then learned it was not. I could go on and on and on but I think I've said enough.

It don't get any better than this............................................................................................................................................................

It was the easiest car buying experience I've ever had!

The service department give no F. Don is the laziest non service person there. Still waiting on the service manager to return my call. Won’t hold my breath. Find somewhere else to take your business.

Overall great experience with Nicole Fessler, she spent quality time providing complete details in the different Jeep packages. Her personality encouraged my wife and I to purchase the Rubicon from Auto Nation. Also great experience with CFS Manager Aaron Charles.

We got my boyfriend a truck yesterday and Steven Roeder was amazing to deal with!Not only did he make sure we got an amazing deal but he had made sure everything is perfect before taking our truck home! I will always come back to buy from him for many years to come!!!

Auriel was very professional and very proficient. She was a pleasure to do business with.

Very attentive to me of buying a new car. And I had a salesman that was caring of my needs.

I took my Jeep Cherokee in for routine maintenance, including a tune up. I received my car back and next day, a service transmission light came on, plus a light for a gas cap which I paid to replace with my maintenance because my light was on, but it came right back on. Took in back to fix the two new issues, got it back with a cracked windshield. It took a week to replace the windshield. Got it back again, transmission acting up again, took it back, they had it 2 weeks this time, fixed something but will not tell me at all what was wrong, what they did to fix it. And today, still not feeling 100% that the issue is resolved, I?ve had my vehicle back 3 days. They never called to let me know how the diagnosis was in the 2 weeks, I called them every time and every answer is we have our technician looking at it and we will call you to let you know what?s wrong, but they never called to let me know and even when my car was returned I asked the service rep what was fixed and I always get the runaround oh I have to talk with the technician that worked on it but he never did, still have no clue what they did to my Jeep in the 2 weeks it was at the shop. I will NEVER buy another Jeep or ever buy a vehicle from autoNation. Terrible.

This is my second new vehicle from this dealership. The purchase experience was pleasant with no high pressure tactics anywhere in the process. I found the sales person to be very friendly, knowledgeable of the vehicle's features (especially the technology offerings), communicated clearly, and has been very helpful with follow-up questions after the sale.

Sales team did a great job, and finance department did good. I just wish they would have added additional discounts on top of the discounted price they gave me. Customer service was great though.

I was very disappointed when I got my Jeep back from an oil change. At all other dealerships where I have had any service work performed the vehicles were washed and vacuumed. The jeep was not. So what I am saying is that the job done was adequate but nothing above and beyond doing what they were paid to do . It is like a waiter bring out your food and not keeping your beverage full etc equals no tip from me.

Great customer care Mosses was a great help and very professional

I had an electrical issue that I thought totaled my jeep but AutoNation brought it back to life like Frankenstein. It even seems to have a little more power. They took care of everything from helping me get my vehicle towed to the dealership, providing aid loaner vehicle, courtesy calls keeping me updated on progress, and Finally handing over the keys to my problem free Jeep.

Every member of the team at Auto Nation team, but especially William and Arthur, made our car buying experience pleasant and stress free. Thanks to all!

The people at Autonation were very professional in the purchase of my Grand CHEROKEE, I’m very happy with my choice of AutoNation Fort Worth. Thank you.

Old customer and have been trying to reach a finance manager since May. Keep leaving messages with no calls back. Very unprofessional.

Best experience ever great people and Demarcus price 5 stars � dude helped us out

Arthur was very helpful by providing me with the online application and reserving the car i wanted. This car buying process was fast and smooth and i was in and out in no time.

Go ask for Steven Roeder. Best damn human being up there. He gave us a great deal on our trade and hunted down the exact Jeep we wanted! Definitely the easiest buying experience we've had. Thanks again!

Not only did they service my 2017 Durango they also serviced my 2015 Ram in about an hour while my wife and I waited with our twins. Very Clean waiting area and friendly staff.

I had went to another dealership to buy a 2017 Jeep Compass...dealer did not have what I was looking for but they located exactly what I wanted at another dealership; unfortunately they could not sale it to me for the price I wanted it. Contacted Steve Roeder at Autonation and he made it happen!!! He personally went and picked it up from the other dealership, got my payments EXACTLY where I wanted them and in finance in no time!!! If you're looking for a great car buying experience I strongly suggest Steve Roeder and Autonation N Ft. Worth!!!

My salesman, Steven Roeder, goes above and beyond to get you exactly what you're looking for...I did not have to settle, got a great price on my 2017 Ram CrewCab as well as my payments exactly where I wanted them. He's upfront, honest and sincere!!! If there's a deal to be made, Steve is your guy and will do everything he can to make it happen!!! Autonation has a customer for life...Finance, Service and everyone there made it a very pleasant and pain free experience.

We went to Auto Nation Chrysler/Jeep/Dodge to check out a 2017 Pacifica in July. The dealership was nice and Charles was extremely helpful. He was able to show us the advantages of the Pacifica over it competitors. We never felt any pressure to purchase and product. Since the specific configuration we wanted was not close (and it was close to the 2018 release date) to the area we decided to custom order a 2018. Charles and the Autonation team followed up with us and kept us informed on the process ever step of the way.

I will never go to AutoNation jeep in fort worth again. First I go with my sister and for 30 mins not one person even said hi. Then I went back with my dad since I’m a young adult and apparently wasn’t good enough. My dad has a straight tone of course because he was upset we were treated so poorly and the GM Dave told us he wouldn’t help us with “such a hostile tone”. A nice gentleman Terry did say he would help us and we decided to see how the rest of experience went. While waiting to get the car appraised we noticed they were in no hurry to help us as these two guys would talk, walk,stop, hangout, talk, take one picture and repeat. As all of you know when my family goes to buy a car we mean business. When they came back with the pricing it was way over, and I know my numbers very well to know when we are getting screwed. Needless to say do not give them your business!!!!!!!!! Terry was great. Bummer he works at such a terrible place.

It was generally good, but I walked in to lobby to get car, Iwas not greeted. I went to clerk to request my car, paid for repair and had my car brought up front. Somebody brought it up front saw me with ticket and never indicated that car was ready to drive. Rep closed the door and went back to office. He never acknowledged I was there. I got in my car and just drove off. No, "thanks or come again...

Promises made became Promises kept Would use this dealer for future purchases

Morgan in service and his team were awesome. Easiest and quickest repair/warranty servicing I?ve ever experienced at a Chryslerjeepdodge service center. Great communication and super friendly. Thank you Morgan and service team!

Buying a car from Auto Nation is as good as it gets. They didn?t have the car that I wanted, so Eddie Tallant went out and found it, brought it back to their dealership and made me a great deal on the truck.

I had a great experience at Autonation. Ty was my salesmen and he was great, very professional and courteous. He got me into the car of my dreams.

Great job by the people at AutoNation North FW. My Jeep Compass Limited is beautiful. But I HATE the default ESS!!!!!!!!

Paperwork always takes extra time. Everybody was very pleasant.

I brought my car in for a basic blower motor replacement. They made me buy the part upfront. which they said could be installed within the week. At that point I was stuck with the dealership. It then took them almost a month to finally install my motor. This was due to the customer service rep assigned to me repeatedly forgetting to call me. Which sounds as absurd as it is. It took me calling numerous times and repeated "reminding" for him to finally schedule my car. At no point was there an apology for taking 3 weeks longer than stated or for promising to call (sometimes promised a call back within a few hours) and never hearing from them. Take your car here for service but call them every single day as they will never initiate contact with you despite their promises otherwise.

I had be working with 4 different dealers/leasing companies trying to get the best deal possible. Auto Nation of N.Fort Worth not only beat the others, but beat them by a mile - a lower monthly payment by $80.00 per mo.for starters, plus they cut my down payment in half. Then, when I get to financing, I learn they've lowered the payment by another 23.00! Itdid take a while to negotiate down to the payment I was looking for, but they got there when nobody else in DFW would. Needless to say, I'll be back!

MY DAUGHTER AND I ARE WORKING WITH NICOLE FESSLER! Never felt more comfortable at a car dealership! My daughter cried when we had to leave!!!

I started the process using their online inventory. No wasted time at the dealership! The truck I wanted was there in front waiting for me to test drive. Financing was fast and easy. Like every dealership they are out to make a sale but I really didn't feel like there was to much pressure. Got what I wanted and didn't feel pushed.

Bought a 2008 F-450 from them was told the truck was fully checked out well that should of been my first clue drove for a week wasn't running right so decided to have it checked out it pulled two codes one was the fan clutch. Is shot stuck on high I ask about it at time of sell and was told that's normal for this truck lol and the e.g. System plugged wasn't burning off 950.00 later just for the E.G contacted multiple times for answers but not answered back be very leery of this place Part two it gets a lot worse was pulling my 5th wheel to Ga when my truck shook thought it was a blown tire I wish nope the engine blew oil all over antifreeze leaking a big mess had it hauled in to a shop the engine completely shot!!! Have a new long block put in 18,000.00 for new engine and labor it had a new short block put in at 79,000 miles and it had 101000 miles when blew 1,000 over the warranty needless to say called your GM pretty much gave me the middle finger what's even worse about this is I haven't EVEN made my FIRST payment!!!!!! You guys are the biggest crooks and what's even more funny is that not one light came on on any of these proublems the mechanics think that someone has messed with the CPU on this truck going to have it checked out

The service center is making us bring our car in every 500 miles to do an oil consumption test. It's a 2017 Chrysler, it's burning oil like an old 80's truck. It's died on my wife countless amounts of times while she's on the road losing all power steering causing her to almost wreck. I will never allow a Chrysler product in my house ever again. They are trash. Why the hell would you put someone back in a vehicle that is known for dyeing at any given time. This is an example of how much Chrysler cares about it's customers. Total trash.

Outstanding. Dewayne found the car I wanted and worked a great deal.

We bought a jeep Cherokee for our daughter a yr ago this past june. That was fine no problems there, but then we started having issues with the car burning oil and needing oil added about ever 2k miles. I was dealing with the service manager (Jeff) himself the whole time since he had to get it all documented before he could present it to Chrysler. Finally we were told to bring it in and he would have us a rental (after we had already waited a week) and he would be there cause they were going to replace her engine...well we showed up an hr earlier and he was already gone and no rental. The service dept tried calling him and he wouldnt answer and he didnt call back the whole time we were there. After he was the one that told me to be there at a specific day and time. He was the hardest manager to ever get on the phone or to return calls to begin with. When we dropped the jeep off finally Colton was very nice to help us knowing how mad we were. He did find us something to drive so we didn't have to come back. We dropped the vehicle off July 3 and didn't get it back till Aug 3. I had to keep calling to get updates. No one ever called me first to let me know anything. Colton did tell me the manager Jeff was handling everything since I was dealing with him from the start of this whole mess. Every time we ever use the service dept the people in there prior to this time cause no one was there but Colton are rude and don't really want to help or come off that way. I almost too my issue to the General Manager and I would of if they would of had the vehicle much longer.

Easy and fast. No hassles and agent was friendly and not pushy

From sales to service... even the collision center... WORST EVER!!!

This was a fairly quick and painless purchase, but then I knew what I was there for, knew what the price was going to be and just had to wait for the gears to turn for the purchase to be complete.

I called the Service Department today for someone to look at something quickly. The rude gentleman on the phone said I could drop it off and maybe they'd get to it in a few days. Stellar customer service!

Although I truly love my car I received from this dealership the people who work here did nothing but disappoint. It's truly frustrating to be lied to over and over again about when we will receive a check for our trade in and for there to be no sense of urgency during our trade in once they received OUR money. I went back over a month later to check on my license plates for a man to tell me it has been 13 days since I bought my car as he "did the math" when I said I purchased around June 30th and it is now August 3rd...... seriously? Then talked to me like I was completely ignorant and stupid for asking when the plates would be in as I live out of town and have two addresses. It is not uncommon for someone to want their license plates updated so we do not get ticketed there is no need for a demeaning attitude. We have made TOO many trips to this dealership as they would say our check is ready to be picked up only to be disappointed over the course of 3 weeks when we were promised it in 48 hours. Overall disappointed. Thanks for your business

Auriel and her Manager Aaron, were outstanding to work with. Both were very knowledgeable in the product and very pleasant to work with. Auriel is new to the industry but has a great personality and appear to be very confident in herself and her ability to convince a customer to buy a car from your dealership. Aaron, was knowledgeable and very professional. He mentored Auriel in the sales process and did a great job as a Manager.

Loving my new Dodge Ram. Went to get first oil change and great service!

Great experience and a great price on a new jeep. Would recommend to others.

Alex was my sales person and she was very knowledgeable and easy going. I'm a recent college graduate that went into the dealership with the hopes of driving off with just a used vehicle, which would have been fine with me. However, Alex was able to trade in my Corolla and get me a 2017 Jeep Cherokee!

Scheduled an appointment to get a recall completed. Took a vacation day because they needed it for several hours. My vehicle was there all day. I went to check on it at 5:00pm because they wouldn't answer the phone. My service advisor was arrogant and didn't care that they didn't do my recall it was time for him to go home. He said it didn't get done. You need to set up another appointment and bring it back. 8 hours rot a recall and David said oh well try for another time. I will never step foot in this dealership ever again. I recommend no one do business with this dealership if this is how they handle their customers.

As always, they were friendly and fast with the work - no complaints at all.

We had a very easy and hassle free car buying experience. The salesman, Marquis, and his manager did not play the typical sales games, but were straight forward and honest with us. I would definitely buy from them again.

I have purchased 4 cars from this dealer, and always I was treated fairly and honestly. My last purchase, a 2017 Jeep Cherokee hatch back, was a very good buy. I hadn't realized there were so many Jeeps were on the road. A kinds of jeeps, military, hatch backs, the older model civilian jeep, you name it. Proves to me that Consumer Reports can the full of bologna , Thanks Auto Nations (formerly Alan Samuels)!!!

This is the 2nd time I have taken this survey. If it doesn't go thru this time I give up. Fortunately the techs and workers at Auto Nation are better than the guy who did the computer work on this survey. All went well. and the car was back up front in just about the time i was told it would be ready. First time oil changes on your new Jeep can be fun.

Went in for a oil change, came out with more done then I knew, fuel filter, air filter plus all the labor they charge to do so. Was not to pleased with that.....

I was travelling from Ohio, routine 25,000 mile maintenance. Everything went smooth and on schedule.

From the phone call telling me they had the truck I wanted in stock until I walked out the door with keys to my new truck the experience was awesome. Great people at Auto Nation. If you're looking for a smooth process and not a bunch of pressure I would give this dealership a chance!

Thankfully time hop reminded me I picked my car up a year ago. They did such a bad job I had to take it to another place. They used subpar used parts, tail light had bugs in it and they slapped it on. The trunk lid didn't match and didn't shut properly, but tried to convince me they did a favor by adding a spoiler that came with the trunk lid.( it wasn't even installed properly) And they were rude about all of it. Somehow they pressure washed thru my sunroom damaging my roof liner (and taking no responsibility for it ) which also destroyed my passenger front seat. They said the lines in my sun roof must have been clogged. They weren't. They pulled my dash apart for some reason (damage was to the rear end) and broke pieces on my dash etc... the list goes on. Don't take your car here unless you want it pieced back together with duck tape and bubble gum.

The sales person Arthur to the finance mgr Joe, they were both 1st clads and did a superb job of waiting on me.

I had a quick and easy first time car buying experience . The staff made everything really easy and I felt confident I got the best deal possible on my jeep. I highly recommend Kaitlyn Reece, she was a pleasure to work with!

Kolton was amazing to work with! Overall experience was excellent! Their customer service is superior to their competitors.

Thanks Kaitlyn! Thanks so much, still looking for me a car now!!

Kolton and Morgan were very professional and helpful. After the service (2d service) for our 2016 Durango, Kolton discussed info regarding U-Connect which was informative. Thanks to the service Tech. Max Rucker. We tried to purchase this vehicle from Auto Nation, but the other dealer would not trade vehicles. The sales personnel were also very professional and helpful. Thanks

The WORST repair shop ever!!! AVOID AT ALL COSTS!!! They sell us a $1200 computer that did NOT fix the problem. Then, they don't stand behind the repair. We still have the same problem with no resolution. DO NOT BELIEVE THE GENERIC "LETS WORK THIS OUT RESPONSE!!!!

I am glad that Autonation did not want to sell a car today. They first locked the gate so we could not get in before closing. We had to back up all the way and go around the block to finally find an entrance. Then NO ONE in those fancy red shirts decided to help us buy our brand new dodge. Thank you again!

Buying my Jeep Wrangler was very easy at this dealership. Ty did a wonderful job and made the process pleasurable. The finance department was friendly and helpful.

I will recommend friends and family to the North Fort Worth AutoNation dealership and our salesperson.

Didn't have to play games to get the car and payments I wanted!

Excellent customer service / took less time than stated

Great response all the way they price was way to high ... but they made the effort

Everyone was helpful and super nice. I didn't have an appointment so I arrived when they opened. They got me in and out in less than hour and a half. Really pleased!

I was very pleased with the outstanding service that I received when I purchased my vehicle. The staff was very cordial and extremely helpful in showing me how to navigate my way through an automobile purchase. I remain pleased with the car and came to these conclusions after experiences with a few other dealerships before discovering Auto Nation. Robert L. Haynes

I was met at the reception desk by a salesman (Nick) who quickly checked inventory for the model I was interested in. He brought it up front for a test drive about 5 minutes later. I liked it and started to negotiate a price. Soon the sales mgr. came in and we agreed on a price I was happy with. No high pressure or tricky hidden fees. Very professional and courteous process from start to finish. Later on the finance closing took too long in my opinion since the paperwork should have been ready when I came back, and the extended warranty push was declined. Buying took about 15 minutes but finance dept. took about an hour. No excuse for this.

My 22 year old daughter was in Texas about 15 hours away from home and was trying to come home when the axle on her jeep patriot broke...of course she started freaking out cuz she didn't know anyone and had no where to go...chrysler towed her car to this dealership and they had told her since it was Friday afternoon and about to close that it would he tuesday before they could look at her vehicle so if course she calls me (her mother) freaking out more...i call the dealership and first speak with damon and explain the situation and he assures me they will take care of her..they gave her a loaner right away to be ablento get to a hotel...theu look at her vehicle right away on Saturday and go pick up the axle she needed from somewhere else...colton was the advisor that has to deal with my not so patient daughter...he made sure that she got back on the road that afternoon...thank you for helping a stranded young lady so she could come home..

Really liked Alex. She did a great job. My husband was impressed with her ability to get us in and out without the Sales game. We really like our new Dodge Durango.

I took my Ram 2509 in for the 67,000 mile service. While it was in for service I asked for the recall issue to be repaired and to have a new spare tire bracket to be installed. When they called me saying it was ready to be picked up I asked if they repaired the bracket and recall issue. They forgot to repair them. Then I was told they don't have the parts for them and would call me when they arrived. Well it has been over a week and no call yet.