Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Fort Worth

Let me start by saying I have never bought a car from this dealership. I own a 2005 Dodge Neon that I bought used from a private seller. I always would take the Neon to this dealership for maintenance and for oil changes since I thought Dodge experts would be the ones who know the most about these cars. The last time I took the Neon to this dealership for an oil change, I noticed shortly after leaving that the car was leaking a large amount of oil from the drain plug. Prior to the oil change the car did not leak oil at all. I went back to tell them that they had done something during the change that had caused a leak. They examined it and informed me that my oil drain pan was stripped and that was why it was leaking, but they refused to take responsibility for it. They then tried to convince me that I would need to purchase a new oil pan from them. Thank God I didn’t. My dad and I decided to look for ourselves and see if we could fix the leak. I went to AutoZone and bought an expanding plug and also another regular oil drain pan plug just to see what would happen if I tried other plugs. Lo and behold, after removing the plug from the car and comparing it to the correctly sized one I had just bought from AutoZone, I had a realization. The idiots in the mechanic shop at the dealership must have lost my original plug and replaced it with a new one without telling me. The new one was TOO SMALL and that’s why it was leaking! They put an incorrectly sized drain plug in my car, and tried to tell me I needed a new pan. The oil pan was not stripped at all and as soon as the plug from AutoZone was in, no more leaks. That is EXTREMELY dishonest and also horrifying that a DODGE DEALERSHIP doesn’t know how to put a correctly sized oil plug in a Dodge vehicle. Either that or they did it on purpose to try to convince me to purchase a new oil pan from them. Needless to say, I will NEVER go back to this dealership. As a result of this experience, I would never purchase anything from these people again. Be very cautious with the mechanic shop here. They are either incapable, dishonest, or both.

Matt Marxer Dec 4, 2017

I hope everyone reads this. You couldn't do business with a more awful company. Auto Nation are a bunch of crooks who's bait and hook scheme bit them in the ass on my deal. I will also talk about how horrible unprofessional and arrogant DAVID BAKER the General Manager this dealership. To start with Auto Nation puts vehicles on line at a great price so you will call about them just to be told " I'm sorry that vehicle was sold last night and we haven't taken it out of our system yet". But I do have this vehicle on the lot. It's the old bait and hook scam. Since Auto Nation has a bunch of undertrained incompetent people working at their dealerships they can only chase their tail and lie so many times before they get wrapped up in their own lie. On June 25 2017 I found a ram truck at a wonderful price and contacted a salesman at my local dealership to purchase it. I was already pre approved. My salesman contacted this dealership in Ft Worth Texas to verify the vehicle was there. He was told it was and could start working the deal. I signed the paperwork to hold the vehicle and we started working with my bank to do the poet work. My wife signed her portion of the paperwork and since I work a hour and a half from home I couldn't sign as quickly. Later in the day my local dealer called me and said that the Ft Worth dealer didn't properly verify the truck and it was sold the day before spinning me into a world of pissed off I haven't been in a while. They contacted me apologized and offered no other solution to help smooth things over other that to find me another truck. After I calmed down a little I decided to call the Ft Worth dealer to see what they would do to make matters better since it was their fault. The used sales manager was a nice guy but said he couldn't help so I told him I wanted to speak to the General Manager. This goons name was DAVID BAKER. From the moment he answered the phone he was on the defensive mode and arrogant. I explained the situation to him and he started pointing fingers at my dealer. I asked how it could be their fault when the truck was at their dealer. He wanted to chalk the whole thing off as a "miscommunication". This was far far beyond that. When I told him I just wanted him to find me another vehicle and help me out with the price for the inconvenience. He acted as if I asked for his wife. He took offense to it told me there was no way he could do that. Before the conversation was over the was shouting at me to talk over me. I felt like I was talking to a mechanic not the General Manager of a nation wide auto dealership. I told him I would write the worst review he had ever seen and told me he couldn't stop me from doing that's and if that's what I felt like I needed to do them so be it!! No sir please don't do that what can we do to make the deal right. We can't come down to your offer but we can do this nothing NOTHING!!!! This goon could care less. I tried to call his cooperate office, like I told him I would and he didn't care and now I know because they are impossible to get in touch with. So instead I called Mopar and explained everything. They tried to call the dealership and NO ONE ANSWERED!!!! She said that defiantly doesn't look good. A report was filed and I was given a case number. Mopar was great to deal with corporate was easy to get on the phone and more than willing to help and even offered me 2 free oil changes for the trouble. End of story DAVID BAKER is a sneak sorry car salesman that somehow made it to GM Auto nation sure doesn't mind putting a moron in charge of things. Last of all I would be SHOCKED if Auto Nation responds to this post. Even more so if they do I can assure you they will offer absolutely nothing to make me happy. Buyers STAY AWAY!!!!!!!

Jordan Estess Jul 26, 2017

Disappointing, will probably not ever make a vehicle purchase at this location again. No stars deserved, gave it one just to be able to post. My wife and I take our vehicles to the service center for all our work, we're typically married to the dealership we buy a vehicle from or closest to us by brand and so our money is spent in buying new or certified vehicles and keeping up with service work when necessary. With that said, I really like the service side of the this location as they do their best to get you in and out. I have spent money on upgrades and all maintenance is performed at this location. What I see as a grave issue with AutoNation is the sales side. Our van was in the service department for a couple of days (that's two business days), I asked sales to give me a firm trade-in value (this starts the process) so I knew where we were on that because I intended to purchase a new or used vehicle. I had a blank check in hand to purchase our next vehicle on day one. I heard nothing the entirety of the first day, I heard nothing the entirety of the second day. The whole time I waited for two days I was doing research on what vehicle we would purchase (AutoNation had three possiblities I had researched online, only a matter of taking the wife in to test drive and the deal is done.). We picked up the van yesterday afternoon at 5:30, having received no word on a trade-in offer we drove to another dealership, viewed a similar vehicle (Citadel) and I bought it last night. Had this dealership cared about selling us a vehicle - they would have. As a salesperson I have a clear understanding of the sales process, with that said...neglecting the needs of your customers, especially when they are speaking with you FIRST to purchase, have a history of buying your product, and have an existing relationship with you, is unacceptable and unprofitable. I will not be buying any vehicles in the future from AutoNation and will be deleting the numbers off my cell phone and marking all e-mails a spam...why waste my time.

Joe Canales Mar 30, 2017

We purchased my new Durango on Labor Day weekend. Love my new ride but will never return to this dealership. While we were discussing how we could get the best deal, I made a comment how I'm not good about taking my car to the car wash. The sales person then offered 10 synthetic oil changes with car washes. That sealed the deal for me. My husband and I then waited hours to wrap up the financial paper work. We had already been there for several hours we were very tired and hungry we quickly got through the paperwork. While leaving I did think it was very odd I did not get any paperwork. I had to be back on Monday for the salesman to show me the fun technology features of my 2017 Durango so I would worry about it then. On Sunday I also realized I didn't have the remote or headsets for the DVD system. Of course Monday was a holiday so the parts department where they kept those items was closed. On Tuesday I had to make another trip to the dealership. While waiting in the parts dept with the sales guy I asked him about the oil changes, he said I didn't get any. I was kinda surprised by this news but I'm to nice to say anything. So I just let it go. Very disappointed I'm not getting my 10 oil changes. Later that week or next, I received an email one of the papers was not signed. So yet again I had to make another trip to the dealership to sign a paper. (I don't own a printer or fax) when signing the paper I then asked am I going to get a copy of this because I have not gotten a copy of anything I signed. The gentleman said yes everything will be mailed to you. It is 9/20 and I still do not have any documentation. All while this is going on I've been noticing my down payment was not being withdrawn from my account. I was checking my account all most every day. I later found out I transferred the down payment to the wrong checking account. No one from the dealership reached out to me to find out why the check didn't go through. When I logged into the account I never use I finally noticed the mistake. I transferred the money to the correct account. I then reached out to finance department to alert them of the situation. On 9/16 my money was finally debited from my account by Auto Nation. Yesterday I get a letter dated 9/15. From a collection agency looking for my down payment that auto nation already has!!! I've been trying very hard not to give them a bad review however the letter was the last straw. Now I have to call this collection agency to get this mess straightened out. DO NOT GO TO THIS DEALRSHIP!!! Grapevine Dodge was so much better across the bored. I wish we would have went back there to finish this deal. Kent at Grapevine was a super nice guy who really enjoyed his job. GO TO GRAPEVINE!! Within minutes after posting this I get a phone call at work by someone either from collection or Auto nation screaming at me over the phone over this whole down payment mess!! Do not go to AutoNation!!!

Jessica Onkels Sep 20, 2016

Salesman worked hard to earn business but will not do business again with auto nation -not sure bottom line was a good deal. Finance was very unorganized they were given simple instructions to follow from our credit union but after a 2 hour drive to pick up jeep they were not prepared to close then ask me if I thought the loan officer was still in the office at 7:30 pm. I laughed. They did give me the jeep (which they certified and has wind noise that they now want me to bring in to check out when they said it was good to go). But the next day finance called wanted me to go see the Crd Union, get a check, and bring it back up 2 hrs or next day it. Again I read the directions to them over the phone on how to get funds. I then called the credit union who informed me that auto nation did not send an invoice but when they did they would be happy to send funds. I called auto nation back again instructed their professional on how to get funds for car. I need to get a paperwork fee refund. I was also ask to buy a warranty but guess what, no one had any paperwork on what was covered they just wanted me to believe them. I wonder if I took it in for service and said "Joe Bob in finance told me the repairs were coved" they would honor his word. TRADES - They listed things I needed on my car but I would like to see proof they fix the deduction on the car that I traded. dishonest???? The deduction brought it down $2000-$4000 less than others offered. Then told me the other dealerships would not honor their quotes. They did come up with some money that made it better. PS -Also reading the negative reviews - I find it interesting that a paid reply artist replies to reviews saying call the general manager. I tend to believe if you really wanted to serve customers and deal with concerns you would not invite them to call (since the names are posted and you have their phone #'s) but the general manager would just call them. --- I really think auto nation really hopes they never hear from the person again and the little "I'm sorry statement" makes things good. In reality what are they going to do for me after the fact?

S Hoffmann Aug 10, 2016

Extremely disappointed!! We had our truck towed to this dealership/service department. My husband was driving home from work and unfortunately the truck (it's a Dodge Ram 1500, which has never had issues) was giving him trouble. The engine light came on...then the "check gauges" light came on...it started making noise and it just died. He pulled to the side of the road and called AAA. We had it towed to this Dodge Dealer in Keller; Automation on the service road. They told us they couldn't start the engine ( again, it's a Dodge).....just sayin'...and we never had a problem with this car. We got no warning lights prior to this day, it didn't overheat, and my husband changed the oil like clockwork. They said they'd have to "tear it down" to be able to tell us what's wrong with it....that will be $900.00 + tax. Wow...really??!? It's a Dodge...you don't have a clue or even an inkling of what's wrong with a vehicle you manufacturer???? Not even remotely?? AND ya have to bang me for a grand BEFORE you even start working on the car?? Talk about being robbed without a gun. I told them, don't touch my car...I'll be pulling it out of here. Then they charged us $134.00. When we asked them to break that down...they told us, that is for all of the "diagnostic tests" that they had to do to the car before they figured out that they had to "tear it down". So, I asked them...how did you do all of these "tests" to the car if you couldn't move the car?? He then proceeded to tell me that "we have ways", "we can put the car in neutral and push the vehicle into the garage etc., etc." ....and that's when I knew we had made the right decision to yank it out of there. He straight-up lied to us!! When the tow Company dropped off the truck, we were there. My husband helped the tow guy back it into the spot. He cocked the wheel a particular way and placed a piece of paper in a particular position under one of the tires. When we went back to get the car out of there with the tow Company....we saw that our truck WAS NEVER EVEN MOVED!! The truck was exactly the way we left it...and the paper was still under the tire. I was pissed about the $134.00..... But I considered it a bargain, just to get it out of there while I could. These people are crooks....it's all about the almighty buck....do not bring your car or truck here. They claim they want to help you....but at the end of the day, they're just raking you over the coals. We always loved this truck....it's unfortunate that these things happen with our cars from time to time. I had it towed to a local mechanic who charged us $200.00 to diagnose it and is now in the process of fixing it. I will have the vehicle fixed and then I'll probably sell it. Unfortunately for Dodge...had they done the right thing and taken care of us the right way, my next purchase would have been another Dodge. But because of this service department and their greed, and this reason alone, there is no way I will give them my business. Too bad, as I will need a new car, and my teenager just got his license and we were going to be in the market for a car for him as well. SCHMUCKS!!

Denise Ramos Jun 7, 2016

Brought in my 2015 Wrangler Unlimited Rubicon with a hard top for multiple water leaks on a Saturday. The service advisor asked me to bring it back on Monday, because it would take a few days to repair the leaks and Jeep only paid for a loaner/rental for so many days based on the repair. Since it made since that Jeep not pay for my Jeep to sit there and not get worked on until Monday I agreed. Since the next week was a short (Thanksgiving) week I waited until the next Monday. Arrived at 7:00, although service advisors were inside no one came out and greeted me (like the many other dealerships I have used). I walked inside and made contact with a service advisor who did not introduce himself (like the many other service advisors I have used, most give you a card). After explaining the needed repairs and the need for a loaner car- The advisor appeared upset that I asked for a loaner car and said “NO LOANER CARS!”. While he was staring at me like I offended him?- I explained to him that I had been in before and talked to someone about this service and they told me I could get a car to use while my Jeep was being repaired… During this explanation he interrupted me and said “NO LOANER CARS!”. I again explaining that I had already talked to someone…. He again interrupted me and said “WHO… WHO DID YOU TALK TOO!” I tried to explain that I didn’t get the person’s name. When He asked the year of the Jeep. Then he said that since it was under warranty that Jeep would pay for a rental..... Although, He still appeared upset, He did complete the paper work and we talked as we walked towards the Jeep. While walking he said that the rental car company didn’t open until 7:30. -I started to tell him that I did not have time to wait until 7:30 and wouldn’t be able to leave it today because I had to get to work… When he again Interrupted me… This time, I told him he was talking over me! I finally asked him if I had upset him? He appeared more upset that I had confronted him about his disrespectful actions .. But, said “NO!” and started walking away (inside). While he was walking away, I asked him for his name. He replied “NO!”. -I again asked for his name and he replied “NO!”. -So, I followed him back inside to his desk and picked up a card off his desk. His name is Damon Gregg and he is the Assistant Service Manager! After getting to my office I went to the website to find the Service Manager’s name and number. But, it only shows team leaders? Not departments. So, I called the President/General Manager Bryan Welch. He did not answer, I left a message. Although this dealership is maybe 2 miles from my house, I will not use them to work on the beloved "Rubicon"! I will drive across town to another dealership!

Mark Coffey Nov 30, 2015

Worst Dealership Service Department Ever Brought in my 2015 Wrangler Unlimited Rubicon with a hard top for multiple water leaks on a Saturday. The service advisor asked me to bring it back on Monday, because it would take a few days to repair the leaks and Jeep only paid for a loaner/rental for so many days based on the repair. Since it made since that Jeep not pay for my Jeep to sit there and not get worked on until Monday I agreed. Since the next week was a short (Thanksgiving) week I waited until the next Monday. Arrived at 7:00, although service advisors were inside no one came out and greeted me (like the many other dealerships I have used). I walked inside and made contact with a service advisor who did not introduce himself (like the many other service advisors I have used, most give you a card). After I explained the needed service and the need for a loaner car- The advisor appeared upset at the need for a loaner car and said “NO LOANER CARS!”. While he was staring at me like he was still upset- I explained to him that I had been in before and talked to someone about this service and they told me I could get a car to use while my Jeep was being repaired… During this explanation he interrupted me and said “NO LOANER CARS!”. I again explaining that I had already talked to someone…. He again interrupted me and said “WHO… WHO DID YOU TALK TOO!” I tried to explain that I didn’t get the person’s name. When He asked the year of the Jeep. Then he said that since it was under warranty that Jeep would pay for a rental. Although, He still appeared upset, He did complete the paper work and we talked as we walked towards the Jeep. While walking he said that the rental car company didn’t open until 7:30. -I started to tell him that I did not have time to wait until 7:30 and wouldn’t be able to leave it today because I had to get to work… When he again Interrupted me… This time, I told him he was talking over me! I finally asked him if I had upset him? He appeared more upset that I had confronted him about his disrespectful actions .. But, said “NO!” and started walking away (inside). While he was walking away, I asked him for his name. He replied “NO!”. -I again asked for his name and he replied “NO!”. -So, I followed him back inside to his desk and picked up a card off his desk. His name is Damon Gregg and he is the Assistant Service Manager! After getting to my office I went to the website to find the Service Manager’s name and number. But, it only shows team leaders? Not departments. So, I called the President/General Manager Bryan Welch. He did not answer, I left a message. Although this dealership is less then 2 miles from my house, I will drive across town for service.

Mark Coffey Nov 30, 2015

Booked a 9:00 AM service appointment online and clearly stated I was coming in for a check engine light and software update for my 2015 RAM 1500 loaded Laramie 4x4 and that I would need a shuttle. When I show up no one knows anything about the appointment even though I received the confirmation email and reminder email. No big deal I thought. So when I met my service adviser and told him while I was there he said they were busy and might be able to diagnose my issue by 4 (7 hours). I was sick of looking at the engine light so I agreed and asked for the shuttle to take me to work. I was told it should be back in 5-10 minutes. No worries I said. After waiting 45 minutes I again ask about the shuttle and after service adviser called him I was told 10-15 minutes. So waiting a total of 60 minutes for a shuttle. 4:00 comes and no phone call. I decide to call at 4:30 and was told that I still had 8 or 9 people ahead of me and that my car has not been looked at and might not even get looked at tomorrow. After I process my shock I ask what was the point of a making an appointment. I was informed that was simply to get in queue. I then asked for a loaner car and was told that they could do that if my car had diagnosed but since it had not they would not provide one. I was advised I could pay to rent from enterprise or purchase a rental plan. So for what should be a simple warranty repair job I cannot get seen and cannot get a loaner car. I am expected to take it every day to the dealership, deal with the shuttle and then hope that maybe my car can be looked at. I was also told that they are averaging 2 days to looks cars while grapevine dodge is averaging 2 weeks as a point of pride. I have had several luxury and non luxury cars and never received such poor service. I will never return to this dealership, or purchase another Chysler/Jeep/Doge/Ram vehicle again. I could have spent way less money on a luxury car and received superior service, a loan car and refreshments.

Vincent Catalfamo Jul 29, 2015

I was referred to this location by USAA after I smashed into a deer. The amount of work that needed to be done on the car was extensive. I'll review the auto body shop (I'm not evaluating the dealership itself, since it seems like a nice establishment) +1 star, What was done was done well, the front of the car needed to almost be re-built so there was a lot of handi work that went into getting the car back to road condition.They fixed the misshaped hood. They fixed the radiator. did other fun stuff to the go-parts of the car. +1 star, They had a very cool online tracking system. I could log in (If you set it up) to the webpage and watch the progress of my car. It saved me the hassle of trying to guess what state my car was in. +1 star, They were nice. I mean, as nice as a service should be. Now we get to the why it's not five star situations. My car was not completely fixed when I got it back. 1) I only had to drive it about a block to realize that the wheel was damaged and glaringly so. The test drive they took (and I know they took one) should have made it obvious there was something wrong with the wheel immediately and they should have fixed it. I had to go to another store in another town to get the wheel replaced. 2) They had completely drained the refrigerant in my AC and did not replace it. Or they replaced the radiator and compressor without refrigerant. This may not have been as immediately obvious since it was a bit cold when I got my car back originally. 3) some of the edges and seems of my car didn't align as well as I wanted it to. But I assume some of the shrouds were after-market parts and I know sometimes it's not easy to get a 'new car' look for these parts. 4) there was a dent on the side of the car that they could have easily fixed but decided to completely ignore. This may have been an insurance-told-me-not-to situation, but it would have been nice for them to ask me. since the whole shroud around it was already being replaced. Take into consideration though, A LOT had to be done to get my car back into working condition. And these three things were the only glaring issues I had with the repair. I'm also going to complain about their time estimate, they had said the car could be done in three weeks, I t was five weeks of work and I was getting stressed out about the rental situation. Though, thankfully, there was an Enterprise rental location inside the auto shop. That saved some hassle. Then finally, for such a large dealership with a very extensive workshop, they had no customer parking the day I went. Like... not even roadside parking. There were people in the middle of the drive way, 'no parking'. I had to shimmy my rental car in the spot that my fixed car was in in order to get a spot. They apologized, but it was still irritating. It got the job done, but I wasn't wowed by the quality of the work.

A.Jean Gong Feb 27, 2015

I was very pleased at first because I thought I got a great car for a great price and everyone was really nice. However Much of what I was told about the car was untrue. The truck had been repainted and not very well the clear coat was very thin on the hood and roof and there are several runs and fish eyes that clearly indicates it was not done at the factory. If this was the only problem I could have lived with it especially if they where up front about it and warned me to be very careful of the clear coat so I could have taken more preemptive action then only finding out about it after the clear coat already came off. However this was not the worst problem I faced a few months after buying the truck I discovered that all 4 ball joints where bad and someone had cut open the rubber boots on the ball joints and crammed it full of grease to hide the fact that the ball joints had gone bad. I was unable to prove that it was Allen Samuels that did this although I am shore it was. At the very least Allen Samuels either did not actually inspect the truck and just stuck an inspection sticker on it or they knew about the ball joints and still passed it. I asked 4 different local mechanics that I have known for years and trust if they would have passed this truck and they all said absolutely not. I also asked if it was possible that they went bad since I bought it and they all said no that the ball joints showed signs of long term ware from running with almost no grease and that that kind of ware would take a couple of years instead of a couple of months. Because the ball joints had been bad for quit a while several other parts needed to be replaced such as the tie rod ends and the like. All together it cost me 700 dollars to replace the bad ball joints on a truck I had only had a few months. You may not know this but if a ball joint breaks you loose the ability to control that wheel. Now since I had the possibility of any where from one to all four going out I was almost certain to wreck and seeing how I drive mostly interstate I had a very really possibility of dying. In my opinion this demonstrates that Allen Samuels cares more about making money then they do the lives of there customers. I will never buy from Allen Samuels again and erg everyone I know to never buy from them.

Jesse Howerton Oct 7, 2013

There is good and bad news about this dealership so this will be pretty thorough. I was in the market for a 2014 SRT Jeep GC and this place has quite a few of them. If you're in the market for any SRT vehicle this is one of the best stocked dealerships anywhere that I have seen. The sales people (dealt with Andre Brown) also seem to know more about SRT vehicles than at other dealerships, which is not saying much due to the complete ignorance by most other sales people out there, but they actually do know what they're talking about in general. Now here comes the bad stuff: the dealer attempts to charge you a extra tax over MSRP. When I tried to get them to put that on paper they refused to. I wish I could get someone's sales contract for a person that fell for it. I was extremely peeved about this part of the experience. Ultimately I talked them out of it but once they bring you to MSRP you actually feel like you're getting a deal. Secondly they're extremely pushy. Once they realized I was pretty much ready to buy it was a non-stop blitz. I for one am not a fan of this at all and countered them with some really lowball offers before leaving. Lastly, despite their huge stock of SRT vehicles, this dealer is not willing to order a vehicle for you. I requested multiple times to get a certain build vehicle and that I'd be willing to wait, every time instead of discussing putting money down and ordering, they kept trying to find another vehicle somewhere in their dealership network they might get me into quicker. This was the part that really frustrated me. The vehicles they had are generally loaded, the only thing they didn't have was the Laguna Leather option on any of the vehicles except a Viper. Ultimately I really disliked this experience and ended up lucking out and finding my Jeep at another dealer in Houston selling for the MSPR without any hassles and with the options I wanted. Take your time with these guys, they're desparate to move vehicles.

Nik Ivanov Oct 3, 2013

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